Showroom Coordinator
23 days ago
Indianapolis
Job Description Please note; this role is based in Bloomington! Showroom Coordinator Job Summary The Showroom Coordinator will serve as the first point of contact for customer at the beautiful new Pella showroom. The coordinator will be responsible for understanding customer’s needs and wants and presenting respective solutions. This person will also be responsible for entering and updating customer information in the Pella Salesforce system. This position will be an ambassador, guiding customers through a first-hand experience of our brand, products and digital tools. The coordinator will also be the first line in starting the quoting process for the sales representative they are working with in the showroom. The Showroom Coordinator has primary responsibility for the running of the showroom under the management of the sales representative responsible for the showroom. Showroom Coordinator Responsibilities • Will be an ambassador for Pella, by displaying and/or demonstrating product in showrooms, using samples, digital tools and/or collateral, emphasizing features and benefits of Pella products., • Answers and accurately directs customer calls for both internal and external customers by asking leading questions and pre-qualifying. Sets proper customer expectations regarding the Retail Replacement process., • Qualifies call-in and walk-in customers to set sales appointments for Outside Sales Representatives., • Inputs and maintains accurate information in lead management software (Salesforce)., • Follows a structured sales process and delivers project quotation or cost detail., • Completes sales transactions which may include handling deposits (checks, credit cards)., • Plan/organize, manage and attend showroom events. Lead presentations or training sessions as needed., • Develop relationships with local industry or trade groups. Attend events as needed., • Has a working knowledge of all integrated systems/process understanding and practices self-development via online courses and monitor myPella for product updates. Keep an updated awareness of competitive products., • Administers, verifies, and communicates accurate product or customer information by researching needs/questions with customers, service & project coordinators, outside sales representatives and management., • Provides administrative support for outside sales representatives and management., • Willingness to travel to other showrooms for coverage if needed., • Initiates office stock orders by reviewing on-hand versus suggested levels of supplies, literature, and product samples., • Maintains showroom for cleanliness and neatness to ensure a favorable and hospitable setting for all customers, including but not limited to dusting, cleaning windows, taking out garbage., • Responsible for taking the appropriate action and contacting those required to resolve showroom concerns. (i.e.; product repair, electrical issues, plumbing needs, etc.), • Meets company safety requirements by keeping work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns., • Supports Pella’s key imperative for customer satisfaction., • High School Diploma or GED required., • Bachelor’s degree (B. A.) or associate degree (A.A.) preferred;, • OR one to two years related experience and/or training, or equivalent combination of education and experience., • Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required., • Energetic personality, • Skilled at relating to and supporting a variety of customers, • Strong organizational, time management and problem-solving skills, • Self-starter, demonstrates a strong work ethic and responsiveness to customer needs, • Able to work with details, complexity and follow through, • Creates a sense of trust and reliability with internal and external customers, leads by example, • Able to maintain open and effective communication with cross functional teams, • Works collaboratively with customers and Pella team members, • Eye for detail and appreciation of design, • Adaptable to changing processes and priorities, • Works well without close supervision, but always keeps their manager informed, • Comfortable interacting with architects/designers, builders/contractors and homeowners., • Strong written and verbal communication skills, • Proficient with Microsoft Office and ability to learn Pella proprietary software applications., • Physically capable of performing the responsibilities and safely lifting to 25 pounds., • Top-Rated Branch: Work within one of the top Pella service branches in the country., • Full Training: Receive thorough training in Pella products and warranty offerings., • Dedicated Team: Join a small, committed team environment focused on collaboration and excellence., • Growth: Opportunities to promote self-growth and advance within the company.Company DescriptionMcComb Window & Door Co., Inc. is a family-owned business established in 1930. We are the central Indiana distributor for Pella window and door products – allowing us to sell, pre-finish, deliver and install high-quality, innovative Pella Window and Door products. McComb Window & Door Co., Inc. is well respected in the window and door industry and provides an extensive portfolio of products to meet customer needs. We are always looking for dedicated employees ready to contribute and be part of a collaborative and fulfilling working environment.McComb Window & Door Co., Inc. is a family-owned business established in 1930. We are the central Indiana distributor for Pella window and door products – allowing us to sell, pre-finish, deliver and install high-quality, innovative Pella Window and Door products. McComb Window & Door Co., Inc. is well respected in the window and door industry and provides an extensive portfolio of products to meet customer needs. We are always looking for dedicated employees ready to contribute and be part of a collaborative and fulfilling working environment.