36 Best work at home call center Jobs in Tampa, Florida (March 2026)

Customer Service Professional

8 days ago

Tampa

Job Description Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control! Our Mission is to protect customer’s homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to customer service and growth while maintaining a culture that makes our employees proud to work at Rocket. Job Type Full-Time: Non-Exempt Work Week | Work Hours Monday – Friday | Call Center Operations Hours: 7:30am – 6:00pm Specialties / Licenses or Certifications Certified Customer Service Professional (CCSP) Customer Service Certifications (CSC) Our Position Are you passionate about delivering exceptional customer experiences? Rocket Pest Control is looking for a Customer Service Professional to join our growing team! This role is perfect for someone who thrives in a fast-paced environment, enjoys helping customers, and wants to build a career with advancement opportunities in Sales, Retention, Collections, and more. Your Rewards • 8 Company-paid Holidays (Full-Time Only), • 10 Days of Paid-Time Off (Full-Time Only), • Company-Paid group life insurance, • Medical, Dental, and Vision plans (Full-Time Only), • Retirement Plans with Company match including 401k up to 5%, • Employee Assistance Programs Essential Functions, Duties, and Responsibilities Duties may include, but are not limited to, the following and must be carried out in a manner that consistently reflects and upholds the Rocket Core Values: • Handling and managing inbound/outbound customer service calls., • Engaging customers in conversation to assess needs, qualify each call, and provide information about Rocket’s products and services in accordance with established call flow guidelines., • Creating call-back service accounts and maintaining accurate records for current customers., • Processing customer payments and applying them to the correct accounts., • Scheduling inspections and/or quality-control visits for sales inspectors and technicians., • Navigating multiple software programs simultaneously - entering data in real time, placing orders, searching existing accounts - all while maintaining a friendly, professional conversation., • Documenting all customer interactions accurately in PestPac and forwarding them to appropriate departments., • Accurately entering sales leads information into PestPac and scheduling appointments., • Supporting digital communication channels by responding to customers via text or email., • Assisting the Inside Sales team by handling inbound calls during peak high-volume periods., • Resolving billing issues by researching concerns, offering appropriate resolutions, and applying credits or adjustments, when necessary., • Building and maintaining strong relationships with the Branch and Service Managers, service professionals, administrative staff, and sales team., • Fostering effective communication with branches to continually enhance overall customer experience., • Demonstrating excellent communication and interpersonal skills to build trust, support customer satisfaction, and create positive interactions., • Meeting or exceeding performance metrics and monthly development goals., • Perform additional duties and projects, as assigned. Qualifications: Education, Experience, and Skills Required: • Education: High School diploma or equivalent., • Experience:, • Previous customer service or inside sales experience is preferred., • Customer service and interpersonal skills are required., • Technical Skills:, • Proficiency in Microsoft Word, Excel, and Outlook., • Analytical Skills: Strong problem-solving, data interpretation skills, and attention to detail., • Soft Skills: Strong verbal and written communication skills; ability to multi-task and navigate multiple systems simultaneously, ability to work independently and collaboratively; strong relationship building skills; professional; results-oriented and team focused., • Other Requirements:, • Reliable transportation., • Successful completion of a criminal background check., • Successful completion of pre-employment drug screening. Rocket Core Values: Reliability: Doing what we say we’ll do, with a commitment to quality, safety, timeliness, and continuous improvement. Ownership: Embracing accountability and being proactive to ensure that our work is always handled with pride. Customer Focus: Prioritizing customer satisfaction through effective communication and support. Knowledge: Maximizing first-class tools, training, and experience to be the very best. Excellence: Delivering the highest level of service through passion and commitment. Teamwork: Developing strong relationships fortified in transparency, collaboration, and inclusion. Working Environment Work is performed in a standard office setting with moderate noise levels. The role requires managing multiple projects and frequent interruptions to address the needs of employees, customers, and senior leadership. Work From Home: The role may be eligible for remote or hybrid work, contingent on performance, scheduling, and operations requirements. Employees working from home must maintain a professional work environment, adhere to all company policies, and ensure access to reliable high-speed internet and secure technology resources. Remote arrangements may be adjusted or revoked at management’s discretion. Working Conditions/Physical Requirements This is a primarily sedentary role requiring regular use of hands for typing, communication, and computer work. Occasional lifting of up to 10 pounds may be required. Visual acuity is needed for data analysis, computer work, and reading. Equipment or Machines Routinely Used in This Position Regular use of computers, monitors, keyboard, mouse, mobile devices, tablets, telephones, headsets, printers, scanners, presentation tools, and other electronic accessories. Review Procedures Employee performance will be evaluated regularly. Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know. Benefits/perks listed above may vary depending on the nature of your employment with Rocket Pest. The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

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