Buscar empleo: 390 ofertas de trabajo de work at home call center en Dallas, Texas (septiembre 2026)

Bilingual QMHP-Dual - Part-Time Evenings & Weekends (English/Spanish)

hace 2 días

Dallas

Job Description:\n\nDescription:\nPosition Summary\nThe Bilingual QMHP-Dual provides psychosocial rehabilitation, skills training, and service coordination to adults with serious mental illness (SMI), as well as children and adolescents with serious emotional disturbance (SED). Services may include, but are not limited to, assessment, development of measurable treatment goals and objectives, referral, linkage, advocacy, monitoring, crisis intervention, skills training, psychosocial rehabilitation, and continuity of care.\nThe overall goal of this position is to maximize each individual’s potential level of functioning, reduce hospitalization, promote stability and independence, and aid in the successful integration or reintegration of individuals into the community.\nBilingual English/Spanish is required. Candidates must be able to read, write, and speak both English and Spanish proficiently and must be able to effectively provide services and communicate with clients and families in both languages.\nResponsibilities\nESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned.)\n\n Provide overall service coordination, referral, linkage, and advocacy to individuals with varying behavioral health and community support needs. Perform duties in collaboration with other members of the interdisciplinary treatment team.\n Complete a psychosocial assessment on each new admission as assigned.\n Formulate an individualized recovery plan based on assessment findings for new admissions.\n Develop measurable objectives and goals in collaboration with the individual.\n Actively assist individuals in obtaining, reviewing, and modifying treatment goals as needed.\n Document attempts to involve the individual, service providers, caregivers, and other appropriate members of the treatment team in the service planning process unless opposed by the individual.\n Review recovery plans every three months for children and adults or as clinically indicated.\n Implement recovery plans for assigned individuals in accordance with authorized services and work toward objective and measurable outcomes established with the client.\n Actively engage all individuals assigned to the caseload and document services and engagement efforts as required.\n Participate in interdisciplinary treatment team staffing. Present psychosocial assessment findings, encourage individuals to participate in staffing when appropriate, update the treatment team regarding progress or lack of progress toward established goals, and provide relevant information that may affect treatment.\n Ensure appropriate authorization is obtained and maintained for clinical and rehabilitative services.\n Follow up with assigned individuals who miss scheduled appointments. Document attempts to contact the individual and report repeated unsuccessful contact attempts to the treatment team.\n Follow up within 24–48 hours with assigned individuals who access emergency services and report status and disposition to the treatment team.\n Meet with assigned individuals within three days of hospital discharge or assignment in the community, as required.\n Provide crisis intervention and support as appropriate. This may include home visits, assisting with mental health crisis procedures, and working with law enforcement, emergency personnel, and other community partners as needed to address a behavioral health crisis.\n Facilitate inpatient admission when clinically indicated and requested by the treatment team.\n Provide individual, family, and group psychosocial rehabilitation and skills training services. Evaluate progress, solicit feedback from individuals and families, and consult with colleagues and clinical leadership when appropriate.\n Identify and assist individuals in obtaining benefits, entitlements, and community resources through referral, linkage, advocacy, and coordination as needed.\n Provide culturally responsive services and effectively communicate with English- and Spanish-speaking clients, families, caregivers, and community partners.\n\nResponsibilities\nGeneral:\n\n Contribute to Innovations Community Mental Health Center’s mission, vision, and program philosophies through professional work performance and interactions with internal and external consumers.\n Adhere to all applicable federal and state laws and Innovations Community Mental Health Center’s Policies and Procedures, including safeguarding confidential healthcare information and complying with the Health Insurance Portability and Accountability Act (HIPAA).\n Report suspected incidents of child abuse or neglect in accordance with applicable Texas mandatory reporting requirements.\n Report suspected incidents of abuse, neglect, or exploitation of vulnerable adults in accordance with applicable reporting requirements.\n Establish and maintain professional relationships and communication with clients, families, caregivers, caseworkers, probation officers, community providers, and staff as applicable.\n Communicate effectively with clients and families in both English and Spanish.\n Comply with all initial, annual, and position-specific training requirements.\n Attend staff, treatment team, and agency meetings as required.\n Complete other duties as directed by the Program Manager or designated supervisor.\n\nClients:\n\n Enter demographic data, contacts, services provided, and other required information for newly assigned clients into the designated Electronic Medical Record (EMR) within required timeframes.\n Facilitate the development of individualized service and recovery plans.\n Work with adults, children, families, and treatment teams to develop Crisis Plans designed to promote the safety and stability of the client, family, and community.\n Provide approved skills training and psychosocial rehabilitation interventions to clients and families to address identified needs, functional impairments, behaviors, and treatment goals.\n Coordinate and facilitate ongoing adult, child, family, treatment team, and other appropriate team meetings.\n Maintain an assigned caseload of clients and families and provide authorized services in accordance with client needs, treatment plans, program requirements, and agency expectations.\n Meet face-to-face with clients in the office and in their homes, schools, and other approved community settings for the provision of assigned services. Telehealth services may be provided when authorized and appropriate.\n Reassess the needs of adults, children, and families every 90 days or as otherwise required and modify service plans to reflect progress, lack of progress, changes in needs, and continued treatment recommendations.\n Keep clients, families, caregivers, and treatment team members informed regarding progress toward established service plan goals.\n Motivate and support client and family participation and engagement in services.\n Assist adults, children, and families in accessing financial assistance, benefits, healthcare, social services, and other resources for which they may be eligible under federal, state, and local programs.\n Maintain accurate, concise, and complete documentation of all client and family contacts. Documentation must be completed on the same day services are delivered unless otherwise directed by agency policy.\n Provide or secure appropriate support and crisis/emergency services for clients and families through face-to-face contact, telephone contact, coordination, or the agency’s on-call system as applicable. All crisis assessment, planning, linkage, follow-up, and stabilization services must be documented in accordance with applicable requirements.\n Maintain an empathetic yet professional relationship with adult clients, children, adolescents, and families and actively work to maintain engagement in services.\n Maintain all required client documentation in the Electronic Medical Record (EMR) and comply with applicable Texas Administrative Code, payer, program, grant, and agency documentation requirements.\n Provide services and required client/family communication proficiently in both English and Spanish based on the needs of the assigned caseload.\n\nSupervisor: Clinical Director/Manager/Clinical Coordinator or Site Manager\nSupervises: N/A\nWork Hours: This is a part-time position with an emphasis on evening and weekend availability.\nThis position requires both office-based and field/community-based work. The QMHP must be available to work onsite at Innovations Community Mental Health Center and provide services in client homes, schools, and other approved community settings as assigned based on client and program needs.\nCandidates must be available to provide services during evening and/or weekend hours based on assigned client and program needs. Specific schedules may vary and will be established based on availability, caseload assignments, client needs, and organizational requirements.\nCaseload assignments, productivity expectations, service requirements, office and field assignments, and schedules may be established or modified by the organization based on client needs, program requirements, payer requirements, and operational needs.\nBilingual Requirement: English/Spanish bilingual proficiency is a required condition of this position. The employee must be able to read, write, speak, understand, and communicate effectively in both English and Spanish throughout employment.Requirements:\nKnowledge, Skills, & Abilities\n\n Complete and attest to completion of all mandatory trainings as identified by Innovations Community Mental Health Center (ICMHC).\n Ability to support the agency’s culture, growth, and success through effective communication, accountability, professionalism, and a positive attitude.\n Ability to work efficiently and effectively both independently and as part of a multidisciplinary team.\n Ability to work effectively with adults with serious mental illness (SMI) and children and adolescents with serious emotional disturbance (SED).\n Ability to work with children and families to provide skills training using approved curricula and interventions.\n Ability to provide services effectively in both office and community/field-based settings.\n Ability to appropriately accept and incorporate feedback provided through the supervision process, demonstrating a willingness to learn, grow, and improve.\n Effective oral and written communication skills in both English and Spanish.\n Ability to read, write, speak, understand, and communicate proficiently in both English and Spanish.\n Well organized, adaptable, dependable, and able to manage multiple responsibilities.\n Ability and willingness to think creatively and identify appropriate solutions to client and program needs.\n Ability to develop and collaborate with interdisciplinary treatment teams.\n Effective conflict resolution and problem-solving skills.\n Demonstrates sound insight, professional judgment, and appropriate decision-making.\n Ability to engage clients and families while maintaining appropriate professional boundaries.\n Dedicated to supporting the success of adults, children, adolescents, and family treatment teams.\n Skilled and comfortable speaking and facilitating services in front of groups.\n Competent in using Microsoft Word, Excel, PowerPoint, virtual meeting platforms, the Internet, Electronic Medical Record (EMR) systems, and other software applications required for the position.\n\nCOMPETENCIES:\nThe competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.\n\n Analytical skills, professional acumen, business ethics, behavioral and mental health ethics, problem-solving, continuous quality improvement, respect for confidentiality, professional judgment, and excellent written, verbal, and presentation skills.\n Ability to communicate effectively and professionally in both English and Spanish with clients, families, caregivers, treatment team members, community partners, and other stakeholders.\n Adult Competencies and Child & Adolescent (C&A) Competencies as outlined by ICMHC and applicable Texas Resilience and Recovery (TRR) requirements.\n\nEDUCATION AND EXPERIENCE:\nBachelor’s degree or Master’s degree from an accredited college or university in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistant studies, gerontology, special education, educational psychology, early childhood education, early childhood intervention, or another qualifying behavioral health-related discipline; or qualification as a registered nurse, in accordance with applicable QMHP requirements.\n\n Bachelor’s degree in a qualifying behavioral health or related discipline required; Master’s degree preferred.\n Must meet applicable qualifications to perform services as a Qualified Mental Health Professional (QMHP).\n QMHP-CS certification or designation preferred, when applicable.\n Prior experience working in behavioral health, mental health, social services, case management, psychosocial rehabilitation, skills training, or a related field preferred.\n Experience working with adults with serious mental illness and/or children and adolescents with serious emotional disturbance preferred.\n Bilingual English/Spanish required. Must be able to read, write, speak, understand, and communicate proficiently in both languages.\n\nREASONING ABILITY:\nAbility to organize workflow, prioritize responsibilities, and effectively manage assigned duties and caseload requirements.\nAbility to effectively manage an assigned caseload of clients with varying behavioral health, social, and community support needs.\nAbility to problem-solve, exercise sound professional judgment, and make appropriate decisions within the scope of the position.\nSkilled in using tact, professionalism, and diplomacy when interacting with clients, families, staff, community providers, and other stakeholders.\nAbility to work effectively as a member of an interdisciplinary treatment team.\nAbility to maintain compliance with applicable documentation, service delivery, regulatory, payer, program, and organizational standards.\nEffective written and verbal communication skills in both English and Spanish.\nAbility to organize and prioritize tasks and meet required deadlines.\nAbility to work independently with appropriate supervision and oversight.\nAbility to work flexible hours, including evenings and weekends, based on client, caseload, and program needs.\nAbility to successfully utilize an automated Electronic Medical Record (EMR) and other required electronic documentation systems.\n\nAdditional Requirements\n\n Proof of a valid Texas Driver’s License.\n Access to reliable transportation for office and community/field-based assignments.\n Proof of valid and current automobile insurance.\n Ability and willingness to travel locally to client homes, schools, community locations, and other approved service locations as assigned.\n Copy of official state driving record, if required.\n Employment and/

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