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Job Description Welcome to Ovation Healthcare! At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit . Summary: The Patient Account Resolution Specialist serves as the primary point of contact for patients, addressing inquiries, resolving account balances, and providing accurate information while delivering exceptional customer service. This role involves managing both inbound and outbound calls with a strong focus on first-call resolution. The specialist is responsible for efficiently handling patient account issues, offering clear communication and effective problem-solving to ensure a positive and helpful experience for every patient. THIS POSITION IS HYBRID. The first 90 days will be in-office and then will transition to work from home, depending on performance. Duties and Responsibilities: • Efficiently handle 75+ inbound and outbound calls daily, ensuring effective resolution of patient inquiries., • Conduct daily collections on patient account balances, consistently meeting or exceeding monthly collection goals., • Review patient accounts for billing accuracy, initiating necessary actions to rebill or resolve discrepancies., • Access and update internal and external software to retrieve, input, or modify account information to address patient questions and clarify charges., • Consistently achieve specified key performance indicators (KPIs) related to call volume, collections, and account resolution., • Proactively follow up with patients as needed, providing clear information and assistance in resolving account balances., • Maintain detailed, accurate records of all patient interactions, including relevant call information and account status., • Focus on providing high-quality customer service with each call, ensuring patient satisfaction and effective issue resolution., • Practice active listening techniques to fully understand patient concerns, aiming for first-call resolution whenever possible., • Maintain a professional and courteous demeanor when interacting with patients, management, and team members., • Perform other duties as assigned, contributing to the overall success of the department and organization. Knowledge, Skills, and Abilities: Knowledge • Proficient in applying customer service best practices to ensure a positive and efficient experience for every patient., • Skilled in accurately calculating discounts and applying them according to company policies and procedures., • Capable of efficiently using 10-key touch typing for quick and accurate data entry., • Strong understanding of client-specific requirements and guidelines to ensure compliance and service excellence., • In-depth knowledge of the billing and recovery cycle, from claim submission to resolution and collections., • Familiar with legal rules and regulations related to billing, collections, and HIPAA to maintain compliance in all activities., • Working knowledge of Windows-based systems and Microsoft Office products, including Excel, Word, and Outlook, to manage tasks and documentation effectively. Skills • Interpersonal, written, and verbal communication., • Negotiating and closing skills., • Typing speed and accuracy – Must be able to type a minimum of 35 words per minute., • Customer Service – Providing professional and empathetic support to callers., • Professionalism – acting in a professional capacity with regards to actions and words., • Active Listening — Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times., • Time Management — Effectively managing one’s own time to maximize productivity., • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. Abilities • Multi-Tasking—Ability to rapidly switch between tasks, programs, menus, and screens., • Ability to talk and type at the same time., • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action., • English Comprehension – The ability to fluently communicate in and understand English, the primary language of the work team and patient demographics., • Written Comprehension — The ability to read and understand information and ideas presented in writing., • Written Expression — The ability to communicate information and ideas in writing so others will understand., • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences., • Oral Expression — The ability to communicate information and ideas in speaking so others will understand., • Speech Recognition — The ability to identify and understand the speech of another person., • GED/High School Diploma, • 1+ years of customer service experience in a call center environment, • Previous negotiations, sales, or collections experience strongly preferred., • Previous experience in medical collections or revenue cycle preferred but not required. Working Conditions and Physical Requirements: • Performing work at a stationary workstation for 8 hours, • Interacting with a desktop computer or laptop, • Entering data into systems using a mouse and keyboard, • Ability to communicate clearly with others over a telephone system, • Ability to work at a pace that allows the employee to meet the standard goals as set forth by management, • Reliable high-speed internet connection is required for all remote/hybrid positions., • Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities., • A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations. Hybrid or Onsite Role in Huntsville, AL.

Family Medicine Opening in Huntsville, ALBirmingham & Chattanooga 100mWe are seeking a Family Medicine Physician to join our thriving outpatient clinic. • 100% outpatient primary care, • Residency teaching opportunities available, • Joining a well-established clinic with a team of experienced primary care physicians and advanced practice providers, • Clinic has a strong community reputation with a loyal patient base, • Access to a full range of specialists within the healthcare system, • High-volume patient panel opportunity, • Share phone-only call schedule, • Robust onboarding and outreach support with strong clinical staff, • Open to new graduates - experience preferred, • Must be board-certified and have completed U.S. residency trainingCompetitive Compensation & Benefits Package May Include:, • Generous base salary plus bonus incentives, • Relocation assistance and commencement bonus, • Medical education loan repayment assistance, • Residency stipend for qualifying candidates, • Full malpractice coverage, • Comprehensive health benefits package including 401(k), • Paid CME time with annual allowance, • Personal time off (PTO)Huntsville, ALWelcome to Huntsville, Alabama's largest city and one of the nation's fastest-growing technology and innovation hubs. Fondly known as The Rocket City, Huntsville blends a rich history in aerospace with a vibrant, forward-thinking community, making it one of the most desirable places to live, work, and raise a family. Home to Redstone Arsenal, NASA's Marshall Space Flight Center, and Cummings Research Park-the second-largest research park in the U.S.-Huntsville is at the forefront of science, engineering, and innovation. The city also boasts one of Alabama's top tourist attractions, the U.S. Space & Rocket Center-yes, this is the official home of Space Camp!, • Over 100 miles of public walking, biking, and hiking trails, • Nearby mountains and scenic outdoor adventures, • A growing arts and entertainment scene, including a state-of-the-art amphitheater, • The largest privately owned arts facility in the southern U.S.

JOB DESCRIPTION: Medical Center in Alabama just 90 minutes from Birmingham is seeking strong BC/BE Gastroenterologist to join one other at an affiliated practice. Advanced GI opportunity is also available EUS is preferred Call currently projected to be 1:4Office space available. Comprehensive Financial Package may include:Competitive Salary based on MGMA guidelinesIncentive, quality, and tenure bonusesRelocation ExpensesVacation, Health, Dental, Vision benefits HOSPITAL:This is a full-service acute care hospital offering surgical and diagnostic procedures while providing compassionate care. We believe in the power of people to create great care. We're approximately 1,000 healthcare professionals strong and are proud to be recognized as a Tier 1 Facility from Blue Cross and Blue Shield of Alabama. We work hard every day to be a place of healing, caring and connection for patients and families in the community we call home. We have been recognized as an Accredited Chest Pain Center, a Primary Stroke Center, a Blue Distinction Center+ for Bariatric Surgery, Maternity Care and Spine Surgery, a Certified Treatment Center, as well as other accreditations and recognition for Imaging, Endoscopy, Breast Care, and Elderly Care. COMMUNITY:The City experiences all four seasons and provides opportunity for many outdoor activities including hiking, biking, and fishing. The area has a favorable cost of living, above average schools, and brings popular activities like concerts, Broadway plays and symphony performances. The main attractions include a Botanical Garden and a nearby Mountain. This is among the top 5 largest cities in Alabama and is rated as the Best Place to Live in AL and the Deep South. The city sits in the Northern part of the state and has a population of over 190,000 residents. COME JOIN US! Apply now: For consideration or more information, please EMAIL CV to mailto: Telephone is tel: .PLEASE REFERENCE JOB ID: -DCAF

Career paths start at $14.50-$16/hr with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here! Key Qualifications • Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting., • Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service., • Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting., • Work at Home: A minimum of 6 months of work-at-home experience is required., • Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Monday and Friday 7:00AM - 6:00PM Central time, • Available to work 8-hour shifts Monday - Friday, including weekends and holidays, between 7:00AM – 6:00PM CST., • Alabama, • Georgia, • North Carolina, • South Carolina, • Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular), • 25Mbps Download/10Mbps Upload, • Ping Rate – Less than 100 ms, • A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours., • Ability to be on webcam during working hours