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  • Reservations Department Internship
    Reservations Department Internship
    2 days ago
    Full-time
    Eixample, Barcelona

    SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! We are looking for a Reservations intern to join SLS Barcelona . Reporting to the Reservations Manager , you will be responsible for assisting guests with their reservations, providing tailored recommendations to meet their needs, and delivering exceptional support throughout the booking journey. Key responsibilities: Handle all guest room reservation requests, modifications, and cancellations in accordance with established policies and procedures. Assist guests with reservation enquiries, providing personalized recommendations and ensuring an exceptional booking experience. Ensure reservation accuracy across all booking details, including market segments, channels, routing instructions, traces, and guest profiles. Review and verify all daily reservations, ensuring guest preferences, special requests, and reservation details are accurately communicated to the Front Office team to support smooth operations and avoid discrepancies. Identify discrepancies or errors in rate mapping, room mapping, offers, and distribution channels, promptly escalating them to the Revenue Manager to ensure timely resolution. Monitor and follow up on potentially fraudulent reservations that may impact revenue performance. Manage no-shows and non-guaranteed reservations to maximize inventory utilization. Ensure all distribution channels effectively support the hotel's commercial strategy while maintaining rate parity. Maintain effective communication with key departments, including Sales, Front Office, Concierge, Finance, and any other relevant stakeholders. Drive upselling opportunities in line with established guidelines to enhance guest satisfaction and maximize revenue.

    No experience
    Easy apply
  • Customer Experience Agent intern
    Customer Experience Agent intern
    2 days ago
    Full-time
    Eixample, Barcelona

    VeryChic is a leading European travel platform specialized in exclusive luxury hotel and travel deals. Part of the Accor Group, we partner with over 8,000 hotels in 82 countries and serve millions of travelers worldwide. With an international and dynamic team, we offer students and young professionals the opportunity to grow their careers in a fast-paced, multicultural, and innovative environment. Are you passionate about travel, driven by customer relations, and eager to grow in a dynamic, young, and international environment? Join the VeryChic Customer Service team and support our travelers throughout their journey, from booking to their stay. 🚀 Your responsibilities Welcome and assist customers by phone and email. Support travelers with their online bookings. Provide personalized post-sales support: Ensure that bookings have been properly received by our partners. Handle customers’ special requests. Manage booking modifications and cancellations. Oversee administrative aspects, including: Organizing activities and transfers. Sending travel documents. Contribute to achieving the company’s performance and customer satisfaction goals. 🧠 Your profile Native French speaker and fluent in both English and Spanish. Strong interest in sales and business development, with a customer-oriented approach. Positive attitude, eagerness to learn, and a proactive mindset. Excellent verbal and written communication skills. Proficient in Microsoft Office. Enjoy challenges and customer interaction. Knowledge of project management and data analysis is a plus. Eligible to sign a 6-month internship agreement starting January 2027. 🌟 What VeryChic offers you A modern, bright open-plan office ideally located in the Eixample district of Barcelona. Office amenities, including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area. Exclusive discounts on our travel packages for you and your family. A young, dynamic, international, and supportive team. 📩 Ready to help our customers enjoy the best possible travel experience? Apply now to join VeryChic and board your next career journey!

    No experience
    Easy apply
  • Dock & Business development - Seaesta (Port Fòrum, Barcelona)
    Dock & Business development - Seaesta (Port Fòrum, Barcelona)
    2 months ago
    €10–€14 hourly
    Part-time
    Barcelona

    • About Seaesta Seaesta is a digital-first boat rental startup at Port Fòrum, Barcelona. Our mission is to make nautical experiences effortless, from booking to boarding, fully online and hassle-free. As we grow, we're building a small, reliable team to deliver a flawless experience at the dock every day. The Role We're looking for a reliable Dock Assistant to run our daily port operations from mid-September to the end of October. This is a part-time role of approximately 10 to 20 hours per week, based on our booking schedule. Dock operations Check-in: Welcome clients at the dock, verify ID and booking, explain the boat controls and safety rules, complete the rental paperwork, and assist with departure. Check-out: Receive the boat on return, carry out a full condition inspection (hull, engine, propeller, equipment), take photos, file a damage report with the client if needed, and close the rental documentation. Each check-out includes a basic clean of the boat. End of day: The last check-out of the day includes extra time to thoroughly clean both boats and prepare them for the following day. Availability We operate across four daily time slots, so we ask for daily availability across the day. Because clients arrive and return throughout the day, and sometimes come back earlier than scheduled, we need someone who lives very close to the port and can reach it within 15 minutes for every check-in, check-out, or unexpected return. Living near Port Fòrum or Port Olímpic (ideally the Poblenou area) is essential to deliver the best possible service, as you'll be going to and from the dock several times a day. Weekend availability is required. What we're looking for • Fluent Spanish and English (mandatory), French or German a plus, • Lives within 15 minutes of Port Fòrum / Port Olímpic (Poblenou area) - mandatory, • Boat license is a strong plus, • Outgoing and confident: comfortable approaching clients, • Highly reliable and punctual — we depend on you being at the dock exactly on time, every slot, • Strong attention to detail, • Valid work permit for Spain What we offer • A dynamic role in a fast-growing nautical startup, • Competitive salary plus an uncapped booking bonus, • A transparent, professional working environment

    Immediate start!
    No experience
    Easy apply
  • Dock Assistant - Seaesta (Autonomo, Port Fòrum, Barcelona)
    Dock Assistant - Seaesta (Autonomo, Port Fòrum, Barcelona)
    2 months ago
    €15–€30 hourly
    Part-time
    Barcelona

    About Seaesta Seaesta is a digital-first boat rental startup at Port Fòrum, Barcelona. Our mission is to make nautical experiences effortless, from booking to boarding, fully online and hassle-free. As we grow, we're building a small, reliable team to deliver a flawless experience at the dock every day. The Role We're looking for a reliable freelancer to handle our morning check-ins and check-outs at the dock. a) Check-in: Welcome clients at the dock, verify ID and booking, explain the boat controls and safety rules, complete the rental paperwork, and assist with departure. b) Check-out: Receive the boat on return, carry out a full condition inspection (hull, engine, propeller, equipment), take photos and upload them to the shared folder, file a damage report with the client if needed, and close the rental documentation. Each check-out includes a basic clean of the boat. Schedule Mornings, based on confirmed departures, with availability from around 07:15 onwards. You'll cover 2 rentals in the morning check-in and check-out services, for roughly 14 hours per week. Weekend availability is important, as these are our busiest days. Compensation • €15 gross per complete service (one check-in and one check-out), • Paid by invoice as an autónomo What we're looking for • Active autónomo registration in Spain (mandatory), • Based close to Port Fòrum — you need to reach the dock quickly and reliably, • Availability in the mornings, including weekends, • Fluent Spanish and English (mandatory), • Highly reliable and punctual: we depend on you being at the dock exactly on time, every slot, • Strong attention to detail, • Boat license a plus

    Immediate start!
    No experience
    Easy apply
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