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Madrid (Nuevos Ministerios / Bernabéu) — 3 días oficina / 2 remoto Operations & Customer Support Specialist (SaaS B2B) En encuesta.com buscamos una persona para un rol operativo clave: soporte cliente + administración. No es un puesto creativo ni estratégico. Es un puesto de ejecución, método y responsabilidad. Qué harás: 1. Soporte cliente (principal) • Resolver tickets en Zendesk, • Entender bien el software (encuesta.com), • Diagnosticar problemas básicos y resolverlos, • Escalar a desarrollo cuando corresponda Tu trabajo será también revisar, corregir y mejorar las respuestas generadas por IA. 2. Demos de producto (ocasional) • Explicar el software a clientes en reuniones 3. Administración / facturación • Gestión de facturación en Holded, • Altas y bajas de clientes, • Seguimiento de cobros, • Detección y corrección de errores, • Control y orden administrativo 4. Documentación y mejora de procesos • Documentar procedimientos, incidencias y soluciones, • Mantener ordenada la información operativa, • Mejorar cómo se resuelven tareas recurrentes ¿QUE BUSCAMOS? Este puesto es para ti si: • Eres muy metódico/a (de verdad), • Te gusta tener todo controlado y bien hecho, • Escribes bien y con claridad, • No te bloqueas cuando no sabes algo: lo buscas y lo resuelves, • Puedes trabajar con autonomía sin supervisión constante, • Sabes cuándo resolver y cuándo escalar, • Te sientes cómodo/a usando software en tu día a día Este puesto NO es para ti si: • Prefieres tareas creativas o poco estructuradas, • Necesitas instrucciones detalladas constantemente, • No te gusta hacer seguimiento (facturas, tareas pendientes, etc.), • Buscas crecimiento rápido o un rol estratégico CONTEXTO • Empresa SaaS B2B (encuesta.com), • Equipo pequeño, • Trabajo operativo con responsabilidad individual No es necesario conocerlas, pero sí aprenderlas rápido. Ubicación • Oficina en Madrid (zona Nuevos Ministerios / Bernabéu), • 3 días en oficina, 2 en remoto, • Es importante poder desplazarse con normalidad Condiciones • Contrato indefinido, • Salario: negociable, • Estabilidad y buen ambiente de trabajo, • Posibilidad de aprender y mejorar procesos en el día a día Importante • Los primeros meses requieren aprendizaje del producto, • Se espera evolución rápida hacia independencia operativa Si encajas con lo anterior, aplica. Si no, este puesto probablemente no es para ti.

¡En Ayesa Digital crecemos Contigo! Cada profesional de nuestra empresa es importante para nosotros, nos ayudan a crecer de manera diversa y gracias a ellos somos más de 11.000 personas trabajando con el mismo objetivo en 10 países. Si eres una persona entusiasta y buscas un nuevo reto profesional, ¡Este es tu sitio! Buscamos ampliar nuestro equipo con un/a Ingeniero/a IA Conversacional con experiencia, de al menos 3-4 años, en asistentes virtuales de voz y chat, orientado/a a la continuidad, evolución e integración de soluciones conversacionales en entornos enterprise. La persona se incorporará a un proyecto estratégico enfocado en la evolución de soluciones de IA Voz y Chat, trabajando sobre capacidades ya construidas, acelerando nuevos casos de uso y preparando la transición hacia una futura plataforma objetivo dentro del ecosistema de contact center. Este proyecto se desempeñará bajo modalidad híbrida, pero hay que tener disponibilidad para reuniones en cliente, ubicado en Tres Cantos, Madrid. ¿Qué harás? • Mantener y evolucionar soluciones existentes de IA conversacional (voz y chat)., • Diseñar y construir nuevos casos de uso conversacionales de forma ágil., • Transformar lógica de negocio y componentes existentes en APIs/endpoints reutilizables para facilitar integraciones con nuevas plataformas., • Integrar soluciones con el ecosistema actual de contact center y asegurar la convivencia con plataformas legacy., • Participar en la preparación técnica para la migración a Genesys Cloud y futura plataforma destino., • Definir e implantar una rutina de auditoría y mejora continua de conversaciones (voz/chat), identificando oportunidades de optimización y nuevos casos de uso., • Colaborar en la definición de habilitadores técnicos y modelo de gobierno del ciclo de vida de soluciones de IA. ¿Qué conocimientos has de tener? • Al menos 3 años de experiencia (idealmente 4-6) en IA conversacional / asistentes virtuales., • Experiencia sólida con Dialogflow CX., • Experiencia en integraciones con plataformas de contact center, especialmente Avaya on-premise y/o Genesys Cloud., • Experiencia en desarrollo de APIs, webhooks y endpoints., • Conocimiento práctico de IA Generativa aplicada a asistentes virtuales., • Experiencia con frameworks de orquestación como LangGraph o similares. Además valoramos si cuentas con: • Experiencia con Nuance o entornos IVR legacy., • Experiencia en migraciones de soluciones conversacionales., • Conocimientos de observabilidad, analítica conversacional y mejora continua., • Experiencia en definición de modelos de gobierno o ciclo de vida de soluciones IA. Te ofrecemos un camino lleno de aventuras: · ¡Llega hasta donde tú quieras! ¡Crece con nuestros programas de desarrollo! Te ayudaremos a marcar tu itinerario de futuro anualmente participando en proyectos vanguardistas con los mejores profesionales del sector. · Porque lo importante sois tú y los tuyos : contamos con políticas que facilitan la conciliación entre la vida profesional y personal: Flexibilidad horaria, Smart Job y jornada intensiva en verano. · Tú decides cómo usar tu dinero: disfruta de nuestra retribución flexible, contamos con: Seguro médico, Ticket Restaurant, Guardería y Transporte. · Plan Bienestar descuentos en viajes, tecnología, formación, deporte, belleza y ¡muchos más! · Diviértete participando en los diferentes concursos y actividades que organizamos: ¿te gusta el deporte, escribir, la fotografía? Todo tiene cabida. · ¡Actualízate! apostamos por un aprendizaje continuo, contamos con formación especializada, certificaciones e idiomas · ¡Deja tu huella! Impacta con nuestros proyectos de voluntariado social. ¡Únete a la multinacional española tecnológica referente en el mundo! Atendiendo a la Ley Orgánica 3/2007, de 22 de marzo, la empresa se ha marcado como objetivo promover la defensa y aplicación efectiva del principio de igualdad entre hombres y mujeres, evitando cualquier tipo de discriminación laboral por razón de sexo, garantizando así las mismas oportunidades de ingreso. Asimismo, fomentamos la diversidad, rechazando cualquier tipo de discriminación por razones de raza, sexo, diversidad funcional, religión, orientación sexual, identidad sexual, o cualquier otra condición personal o social, apostando por construir un entorno inclusivo y enriquecedor.

About Us HBX Group is a leading B2 B ecosystem player in the Travel Tech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best-in-class B2 B brands that meet the needs of its growing and diverse client base across 190+ global markets. Job Summary This Job Requisition is part of the initiative of Customer service queries automation across channels (Artificial Inteligence applied to Customer Service - AI case automation). This initiative will focus on the implementation of AI-based solutions to improve customer experience and automate the main customer service queries, across all channels (Email, Phone, Chat and Helpdesk). Operating the new platform will require supervision, performance management, accuracy monitoring, AI model training, constant optimization, continuous improvements and implementation of subsequent use cases. Job Responsibilities Manage the AI implementation projects; design, develop and implement innovative conversational AI solutions and automations in email, phone and chat contacts, ensuring a seamless and enhanced user experience across various channels, regions, languages and brands. Main KPIs: Successful implementation of conversational AI solutions in operations, increasing the servicing of requests using automated solutions and processes. Containment: Number of successful automated/bot interactions vs. escalations (transfer to agent). Accuracy in intent recognition and helpfulness of automated solutions. Customer Satisfaction (CSAT). Continuous improvement in conversational AI and channel automation performance metrics. Main responsibilities: Design and develop conversational AI solutions and channel automations, such as AI agents, email intent recognition & classification and action triggering & routing; translating business requirements into customer-focused conversational solutions. – 40% Manage the end-to-end development and implementation of conversational AI features, collaborating with different stakeholders; incl.giving support to internal teams for the operational readiness before implementation. – 20% Communicate issues, ensure resolution, and define continuous developments and improvements, collaborating with Technology, Product and Data teams. – 20% Identify opportunities and potential new use cases for additional AI applications, collaborating with different stakeholders. – 10% Stay updated with the latest conversational AI trends and best practices. – 10% Skills Required Minimum of 2 years of professional experience in AI solutions development and implementation, or a related technical role. Solid understanding of AI development fundamentals including Generative AI, LLM, Prompting, ADK Agentic. Strong effective project management skills; Technological and AI projects will be highly considered. Demonstrated hands-on experience building and maintaining AI solutions using Google, AWS, Microsoft, or similar platforms. Practical experience developing AI solutions. Proficiency in UAT testing and debugging to ensure reliability and functionality in an AI development environment. Participation in collaborative software projects as part of a multidisciplinary team. Experience working within Agile or iterative project management methodologies is desirable. Experience in Travel Tech industry is desirable. Customer Experience background is desirable. Any coursework, freelance, or personal portfolio projects related to AI solutions development. Knowledge of other platforms such as Salesforce, Tableau. Conversation Design knowledge is desirable. Effective written and verbal communication skills for collaborating with team members and stakeholders; able to clearly present information; read and interpret complex information; listen well. Fluent English is required. Ability to organize and manage personal workload to meet established deadlines and team expectations. Attention to detail to implement layouts, deliver with quality, ensure business requirements are met, maintain accurate records and notes communicating what is needed in a thorough and comprehensive manner. Driven and results oriented. Willingness to learn and apply new AI technologies and best practices. Basic analytical and problem-solving skills for addressing routine technical challenges. Collaborative mindset and ability to work effectively within a team environment. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

Multilingual Service Support Engineer – Madrid, Spain Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region. The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You’ll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience. Key responsibilities include: • Delivering remote support via phone, email, and chat to customers, distributors, and colleagues, • Troubleshooting issues related to Central Control systems, software, and network connectivity, • Managing service-related tasks such as database migrations, remote diagnostics, and system optimisation, • Preparing and delivering technical training sessions, both online and in-person, • Contributing to service process improvements and efficiency initiatives, • Supporting timely service plan renewals and other value-added service offerings Required profile: • Degree in Engineering, Agronomy, IT or a related field, • At least 3 years of experience in technical support or help desk environments, • Strong technical understanding of wireless/mobile networks and remote support tools, • Clear, confident communicator with a structured and analytical approach, • Able to work independently and in collaboration with international teams, • Willing to travel up to 10% Languages: • Fluency in English, • In addition, either: German or Italian Location: Madrid, Spain Apply directly on LinkedIn or send your application to:

Abut Us Gaudir Swim is a premium swimwear brand focused on delivering high-quality products and an exceptional customer experience. Our mission is to build a brand that combines design, performance, and community. As we continue to grow, we are looking for motivated individuals who are excited to learn, take initiative, and contribute to creating outstanding experiences for our customers. Role Overview We are looking for a proactive and detail-oriented Customer Success Intern to join our team. In this role, you will support the Customer Success team in ensuring that every customer interaction with Gaudir Swim is smooth, positive, and aligned with our brand values. You will gain hands-on experience in customer experience, e-commerce operations, and brand communication while working closely with different teams within the company. Key Responsibilities • Assist in managing daily customer inquiries through email, chat, and social media., • Support the resolution of customer issues related to orders, shipping, returns, and product information., • Ensure a friendly, professional, and brand-aligned tone in all customer communications., • Help monitor customer feedback and identify opportunities to improve the customer experience., • Maintain and update customer information in internal systems and tools., • Collaborate with the operations and marketing teams to ensure a smooth customer journey., • Assist in tracking customer satisfaction and reporting insights to the team. What We’re Looking For • Currently pursuing or recently completed a degree in Business, Marketing, Communications, or a related field ., • Strong communication and interpersonal skills ., • A customer-first mindset with strong problem-solving abilities., • Highly organized with great attention to detail., • Proactive attitude and willingness to learn in a startup environment ., • Interest in e-commerce, fashion, or consumer brands is a plus. Location & Working Conditions 📍 Location: Madrid Office (Alcobendas) ⏰ Schedule: Part-time with a flexible working schedule 📡 Work Model: On-site / Hybrid , depending on team needs 🌍 Language: You have a high level of English (C1) , allowing you to communicate effectively in an international environment. What You’ll Gain • Hands-on experience in customer success within a growing brand ., • Exposure to e-commerce operations and customer experience strategy ., • Opportunity to work in a dynamic and entrepreneurial team ., • Professional development and real responsibility from day one.

Multilingual Service Support Engineer – Madrid, Spain Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region. The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You’ll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience. Key responsibilities include: • Delivering remote support via phone, email, and chat to customers, distributors, and colleagues, • Troubleshooting issues related to Central Control systems, software, and network connectivity, • Managing service-related tasks such as database migrations, remote diagnostics, and system optimisation, • Preparing and delivering technical training sessions, both online and in-person, • Contributing to service process improvements and efficiency initiatives, • Supporting timely service plan renewals and other value-added service offerings Required profile: • Degree in Engineering, Agronomy, IT or a related field, • At least 3 years of experience in technical support or help desk environments, • Strong technical understanding of wireless/mobile networks and remote support tools, • Clear, confident communicator with a structured and analytical approach, • Able to work independently and in collaboration with international teams, • Willing to travel up to 10% Languages: • Spanish and English at C2 level (spoken and written), • In addition, either:, • German at B2–C1 level, • or Italian at C1–C2 level Location: Madrid, Spain If you're a service-minded technical professional looking to work in a global support role with room to grow, we would be pleased to hear from you. Apply directly on LinkedIn or send your application to:

Multilingual Service Support Engineer – Madrid, Spain Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region. The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You’ll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience. Key responsibilities include: • Delivering remote support via phone, email, and chat to customers, distributors, and colleagues, • Troubleshooting issues related to Central Control systems, software, and network connectivity, • Managing service-related tasks such as database migrations, remote diagnostics, and system optimisation, • Preparing and delivering technical training sessions, both online and in-person, • Contributing to service process improvements and efficiency initiatives, • Supporting timely service plan renewals and other value-added service offerings Required profile: • Degree in Engineering, Agronomy, IT or a related field, • At least 3 years of experience in technical support or help desk environments, • Strong technical understanding of wireless/mobile networks and remote support tools, • Clear, confident communicator with a structured and analytical approach, • Able to work independently and in collaboration with international teams, • Willing to travel up to 10% Languages: • Spanish and English at C2 level (spoken and written), • In addition, either:, • German at B2–C1 level, • or Italian at C1–C2 level Location: Madrid, Spain If you're a service-minded technical professional looking to work in a global support role with room to grow, we would be pleased to hear from you. Apply directly on LinkedIn or send your application to:

Role: Trainer/Quality Analyst Account: eCommerce Location: Casablanca, Morocco Language: Spanish, French, English We offer Relocation Package for candidates leaving outside Casablanca or Morocco. Position Summary As an Operations Trainer & Quality Analyst, you play a critical role in improving agent performance and customer experience by connecting training, quality assurance, and operational insights. You deliver engaging training sessions, evaluate agent interactions across multiple channels, and use quality findings to identify performance gaps and implement targeted learning interventions. You collaborate closely with Operations leaders to ensure agents are equipped with the knowledge, skills, and behaviors required to meet performance and quality standards. Training & Development • Deliver engaging and effective training sessions on products, systems, and processes for new and existing agents using the client’s established training materials., • Adapt training delivery to different learning styles to maximize knowledge retention and engagement., • Oversee the onboarding process for new agents, including training logistics such as system access and training room setup., • Monitor attendance, participation, and performance during training, recommending progression to production or termination when necessary., • Assess post-training knowledge retention and support agents during nesting by identifying and addressing skill gaps through targeted coaching., • Design or update training materials, refresher courses, and workshops based on operational needs and quality insights. Quality Assurance • Conduct regular audits of agent interactions across multiple channels including calls, emails, chat, and social media., • Evaluate agent performance against established quality metrics and operational standards., • Identify trends, compliance issues, and performance gaps, and provide actionable insights to Team Leaders and Operations managers., • Conduct calibration sessions with stakeholders to ensure consistency in the application of quality standards., • Provide focused QA support for new hires during nesting and their first 90 days in production. Performance Improvement & Operational Support • Facilitate workshops or coaching sessions for underperforming agents based on QA findings., • Use quality data and operational insights to recommend improvements in processes, training, and agent performance strategies., • Support complex customer issues or escalations when required by the account., • Stay up to date with operational processes by participating in operations calls or other required activities., • Collaborate with Operations leaders and clients to align training initiatives with performance goals. Team & Stakeholder Support • Share best practices and provide guidance to less experienced team members., • Support the creation of QA and training presentations for leadership and client meetings., • Participate in client interactions when required to represent training or quality insights.

Role: Trainer/Quality Analyst Account: eCommerce Location: Casablanca, Morocco Language: Spanish, French, English We offer Relocation Package for candidates leaving outside Casablanca or Morocco. Position Summary As an Operations Trainer & Quality Analyst, you play a critical role in improving agent performance and customer experience by connecting training, quality assurance, and operational insights. You deliver engaging training sessions, evaluate agent interactions across multiple channels, and use quality findings to identify performance gaps and implement targeted learning interventions. You collaborate closely with Operations leaders to ensure agents are equipped with the knowledge, skills, and behaviors required to meet performance and quality standards. Training & Development • Deliver engaging and effective training sessions on products, systems, and processes for new and existing agents using the client’s established training materials., • Adapt training delivery to different learning styles to maximize knowledge retention and engagement., • Oversee the onboarding process for new agents, including training logistics such as system access and training room setup., • Monitor attendance, participation, and performance during training, recommending progression to production or termination when necessary., • Assess post-training knowledge retention and support agents during nesting by identifying and addressing skill gaps through targeted coaching., • Design or update training materials, refresher courses, and workshops based on operational needs and quality insights. Quality Assurance • Conduct regular audits of agent interactions across multiple channels including calls, emails, chat, and social media., • Evaluate agent performance against established quality metrics and operational standards., • Identify trends, compliance issues, and performance gaps, and provide actionable insights to Team Leaders and Operations managers., • Conduct calibration sessions with stakeholders to ensure consistency in the application of quality standards., • Provide focused QA support for new hires during nesting and their first 90 days in production. Performance Improvement & Operational Support • Facilitate workshops or coaching sessions for underperforming agents based on QA findings., • Use quality data and operational insights to recommend improvements in processes, training, and agent performance strategies., • Support complex customer issues or escalations when required by the account., • Stay up to date with operational processes by participating in operations calls or other required activities., • Collaborate with Operations leaders and clients to align training initiatives with performance goals. Team & Stakeholder Support • Share best practices and provide guidance to less experienced team members., • Support the creation of QA and training presentations for leadership and client meetings., • Participate in client interactions when required to represent training or quality insights.

¡Estamos en plena búsqueda de un Responsable de Ventas Digital! Si te apasiona el mundo de la automoción y tienes experiencia impulsando ventas a través de canales digitales, esta es tu oportunidad. Buscamos a un profesional capaz de liderar la estrategia comercial online, optimizar la gestión de leads y garantizar una experiencia de cliente excepcional en un entorno omnicanal. Si dominas el ecosistema digital, sabes trabajar con CRM y te motivan los retos comerciales… ¡esta vacante es para ti! ¿Cuáles serán tus funciones? • Supervisar el flujo completo de leads online desde su captura hasta el cierre., • Garantizar el uso correcto y eficiente del CRM por parte del equipo (Salesforce, HubSpot u otros)., • Optimizar la atención multicanal: WhatsApp Business, redes sociales, chat web y formularios digitales., • Asegurar tiempos de respuesta ágiles y experiencias personalizadas para cada cliente digital. ¿Qué buscamos? • Un líder dinámico, proactivo y fuertemente orientado a la consecución de objetivos., • Experiencia consolidada en ventas digitales, gestión comercial online o marketing digital, preferiblemente en el sector automoción o en entornos ecommerce., • Con sólidos conocimientos del sector automotriz y dominio de herramientas CRM como Salesforce, HubSpot u otras plataformas de gestión comercial., • Capaz de interpretar datos, manejar herramientas digitales y transformar métricas en decisiones estratégicas para impulsar la actividad de ventas., • Excelentes habilidades comunicativas, negociación y visión comercial, capaz de influir y motivar tanto a clientes como a su equipo., • Alta capacidad de planificación, organización y coordinación multicanal, asegurando la correcta ejecución de procesos comerciales., • Nociones de SEO/SEM y experiencia gestionando estrategias en entornos omnicanal para maximizar la captación y conversión de leads., • Y que pueda trabajar de forma alineada con marketing y postventa, garantizando una experiencia de cliente unificada, coherente y orientada a resultados. ¿Qué ofrecemos? • Ubicación: Madrid, • Oportunidad de crecimiento en una multinacional líder y plenamente consolidada en el sector., • Estabilidad laboral en un proyecto sólido y en expansión., • Paquete retributivo competitivo, • Acceso a un programa de retribución flexible., • Descuentos exclusivos para empleados Si buscas una empresa que reconozca tu talento, valore tus ideas y te ofrezca un entorno donde seguir creciendo, este es tu sitio ¡Queremos conocerte!

Abut Us Gaudir Swim is a premium swimwear brand focused on delivering high-quality products and an exceptional customer experience. Our mission is to build a brand that combines design, performance, and community. As we continue to grow, we are looking for motivated individuals who are excited to learn, take initiative, and contribute to creating outstanding experiences for our customers. Role Overview We are looking for a proactive and detail-oriented Customer Success Intern to join our team. In this role, you will support the Customer Success team in ensuring that every customer interaction with Gaudir Swim is smooth, positive, and aligned with our brand values. You will gain hands-on experience in customer experience, e-commerce operations, and brand communication while working closely with different teams within the company. Key Responsibilities • Assist in managing daily customer inquiries through email, chat, and social media., • Support the resolution of customer issues related to orders, shipping, returns, and product information., • Ensure a friendly, professional, and brand-aligned tone in all customer communications., • Help monitor customer feedback and identify opportunities to improve the customer experience., • Maintain and update customer information in internal systems and tools., • Collaborate with the operations and marketing teams to ensure a smooth customer journey., • Assist in tracking customer satisfaction and reporting insights to the team. What We’re Looking For • Currently pursuing or recently completed a degree in Business, Marketing, Communications, or a related field ., • Strong communication and interpersonal skills ., • A customer-first mindset with strong problem-solving abilities., • Highly organized with great attention to detail., • Proactive attitude and willingness to learn in a startup environment ., • Interest in e-commerce, fashion, or consumer brands is a plus. Location & Working Conditions 📍 Location: Madrid Office (Alcobendas) ⏰ Schedule: Part-time with a flexible working schedule 📡 Work Model: On-site / Hybrid , depending on team needs 🌍 Language: You have a high level of English (C1) , allowing you to communicate effectively in an international environment. What You’ll Gain • Hands-on experience in customer success within a growing brand ., • Exposure to e-commerce operations and customer experience strategy ., • Opportunity to work in a dynamic and entrepreneurial team ., • Professional development and real responsibility from day one.

At Ledgy, we're on a mission to make Europe a powerhouse of entrepreneurship by building a modern, tech-driven equity management and financial reporting platform for private and public companies. In 2026, we aim to be the leading provider for European IPOs and reporting for share-based payments. We are a value-based company with a core focus on being humble, transparent, ambitious and impactful, all in order to delivery the best experience for our customers and end users.We are proud to partner with some of the world's leading investors. New Enterprise Associates led our $22m Series B round in 2022, with Philip Chopin joining Sequoia's Luciana Lixandru on our board.We were founded in Switzerland in 2017 and today we operate globally from offices in Zurich and London. We encourage diversity and are an international team coming from 26 different countries and speaking 25 different languages.About the RoleAs a Senior/Staff Software Engineer at Ledgy, you'll design and build elegant, scalable systems that power how companies manage their equity. You'll collaborate with fellow engineers (based mainly in Zurich and London), product managers, and designers to develop industry-leading automation and experiences — while many in our space still rely on manual processes.In the first 30 days: Be paired with an onboarding buddy who will introduce you to the world of equity management Get to know our engineering team, product managers, and designers Understand how your team's surface area connects to the broader Ledgy platform Start contributing to the codebase with the guidance of experienced team members In the first 3 months: Ship independently on impactful product features and improvements Participate in architecture discussions around scaling workflows, data models, and integrations Work alongside other engineers to implement robust, reliable data flows Develop a deep understanding of how companies manage and automate equity Participate in code reviews and help maintain our engineering standards In the first 6–12 months: Take ownership of key features and improvements within your team's domain Help shape the technical direction and architecture of Ledgy's equity platform Collaborate with Product and Design to deliver polished, user-centric experiences Mentor other engineers and share expertise in automation, data modeling, and scalability Teams we're hiring forCore Equity — Owns the foundational logic that powers Ledgy's equity engine. Every equity-related event such as issuing shares, creating new pools, or adjusting ownership — generates transactions. This team defines and maintains the transaction logic, data model, and core domain behaviour that ensure Ledgy's platform remains accurate, scalable, and compliant.Workflows & Automation — Focuses on automating complex equity workflows and integrating with third-party services, including the trading exchange. The team builds systems that help company admins efficiently onboard and offboard employees, automate equity grants and terminations, and enable employees to sell their shares seamlessly once vested.Reporting — Transforms Ledgy's core equity data into financial, operational, and compliance reports. The team manages large, complex datasets and ensures reporting is accurate, performant, and reliable across jurisdictions and company structures. Their work powers the insights companies and auditors rely on for decision-making and transparency.The job is a good fit if: You have 7+ years of experience working as a Software Engineer You're excited about the impact of equity on entrepreneurship and its real-world impact for companies You enjoy tackling complex financial data transformations and compliance requirements You enjoy writing clean, maintainable Type Script code, both in the backend and frontend You are excited to work with React, Node JS, and Mongo DB You thrive in collaborative environments and enjoy pair programming You take pride in creating robust, tested solutions for critical business operations Being part of Ledgy means: Recharge and re-energize with flexible working hours, 25 days of vacation, and up to 40 days of remote work from outside your home country. We make space for your own professional development, with a generous yearly learning & development budget. This role will receive a competitive salary + benefits + equity. All salaries are aligned with competitively benchmarked ranges based on work location and levelling. For candidates based in London or Zurich we use a hybrid work model of 1 day in the office per week. Our tech stack:We have a modern, cohesive stack that lets us move fast while maintaining quality: Language: Type Script Frontend: React, Tailwind CSS, t RPC Backend: t RPC, Node.js, Mongo DB Infrastructure: GCP, Terraform Cloud, Kubernetes, Docker, Github Actions The interview process: CV Review: we review your resume to see if we might be a good fit Getting to know you (30 min): meet with someone from our people team to talk about your experience and to answer questions about the role Live Coding (75 min): We'll present you with an equity domain problem to solve collaboratively using your preferred language and IDE System Design (60 min): You'll walk us through an architecture you've significantly contributed to in the past, and we'll explore different aspects based on your experience Culture Interview: A chance to meet one of our founders for a 30 minute chat about Ledgy's mission and values Offer

¡En Ayesa Digital crecemos Contigo! Cada profesional de nuestra empresa es importante para nosotros, nos ayudan a crecer de manera diversa y gracias a ellos somos más de 11.000 personas trabajando con el mismo objetivo en 10 países. Si eres una persona entusiasta y buscas un nuevo reto profesional, ¡Este es tu sitio! Buscamos ampliar nuestro equipo con un/a Ingeniero/a IA Conversacional con experiencia, de al menos 3-4 años, en asistentes virtuales de voz y chat, orientado/a a la continuidad, evolución e integración de soluciones conversacionales en entornos enterprise. La persona se incorporará a un proyecto estratégico enfocado en la evolución de soluciones de IA Voz y Chat, trabajando sobre capacidades ya construidas, acelerando nuevos casos de uso y preparando la transición hacia una futura plataforma objetivo dentro del ecosistema de contact center. Este proyecto se desempeñará bajo modalidad híbrida, pero hay que tener disponibilidad para reuniones en cliente, ubicado en Tres Cantos, Madrid. ¿Qué harás? • Mantener y evolucionar soluciones existentes de IA conversacional (voz y chat)., • Diseñar y construir nuevos casos de uso conversacionales de forma ágil., • Transformar lógica de negocio y componentes existentes en APIs/endpoints reutilizables para facilitar integraciones con nuevas plataformas., • Integrar soluciones con el ecosistema actual de contact center y asegurar la convivencia con plataformas legacy., • Participar en la preparación técnica para la migración a Genesys Cloud y futura plataforma destino., • Definir e implantar una rutina de auditoría y mejora continua de conversaciones (voz/chat), identificando oportunidades de optimización y nuevos casos de uso., • Colaborar en la definición de habilitadores técnicos y modelo de gobierno del ciclo de vida de soluciones de IA. ¿Qué conocimientos has de tener? • Al menos 3 años de experiencia (idealmente 4-6) en IA conversacional / asistentes virtuales., • Experiencia sólida con Dialogflow CX., • Experiencia en integraciones con plataformas de contact center, especialmente Avaya on-premise y/o Genesys Cloud., • Experiencia en desarrollo de APIs, webhooks y endpoints., • Conocimiento práctico de IA Generativa aplicada a asistentes virtuales., • Experiencia con frameworks de orquestación como LangGraph o similares. Además valoramos si cuentas con: • Experiencia con Nuance o entornos IVR legacy., • Experiencia en migraciones de soluciones conversacionales., • Conocimientos de observabilidad, analítica conversacional y mejora continua., • Experiencia en definición de modelos de gobierno o ciclo de vida de soluciones IA. Te ofrecemos un camino lleno de aventuras: · ¡Llega hasta donde tú quieras! ¡Crece con nuestros programas de desarrollo! Te ayudaremos a marcar tu itinerario de futuro anualmente participando en proyectos vanguardistas con los mejores profesionales del sector. · Porque lo importante sois tú y los tuyos : contamos con políticas que facilitan la conciliación entre la vida profesional y personal: Flexibilidad horaria, Smart Job y jornada intensiva en verano. · Tú decides cómo usar tu dinero: disfruta de nuestra retribución flexible, contamos con: Seguro médico, Ticket Restaurant, Guardería y Transporte. · Plan Bienestar descuentos en viajes, tecnología, formación, deporte, belleza y ¡muchos más! · Diviértete participando en los diferentes concursos y actividades que organizamos: ¿te gusta el deporte, escribir, la fotografía? Todo tiene cabida. · ¡Actualízate! apostamos por un aprendizaje continuo, contamos con formación especializada, certificaciones e idiomas · ¡Deja tu huella! Impacta con nuestros proyectos de voluntariado social. ¡Únete a la multinacional española tecnológica referente en el mundo! Atendiendo a la Ley Orgánica 3/2007, de 22 de marzo, la empresa se ha marcado como objetivo promover la defensa y aplicación efectiva del principio de igualdad entre hombres y mujeres, evitando cualquier tipo de discriminación laboral por razón de sexo, garantizando así las mismas oportunidades de ingreso. Asimismo, fomentamos la diversidad, rechazando cualquier tipo de discriminación por razones de raza, sexo, diversidad funcional, religión, orientación sexual, identidad sexual, o cualquier otra condición personal o social, apostando por construir un entorno inclusivo y enriquecedor.

¿Te interesaría seguir desarrollándote como Senior AI QA Engineer en una multinacional líder del sector aéreo participando en un entorno de producto digital omnicanal, con equipos de Data, ML e Ingeniería y trabajando con tecnología puntera en Inteligencia Artificial generativa aplicada a canales de atención al cliente (chat, asistentes virtuales, automatización conversacional, etc.)? Desde Oxigent Technologies seleccionamos un/a Senior AI QA Engineer (GenAI) para participar en proyectos estratégicos de una plataforma omnicanal basada en modelos generativos. La empresa está ubicada en Madrid (solo se requiere 1 día al mes de presencialidad). ¿Cuáles serán tus funciones principales? • Definir y ejecutar la estrategia de QA para soluciones basadas en LLMs y GenAI en entornos de producción., • Diseñar y automatizar procesos de evaluación de calidad de modelos generativos (coherencia, factualidad, grounding y robustez)., • Validar arquitecturas de RAG (Retrieval Augmented Generation): calidad de recuperación, trazabilidad de fuentes y alineación de respuestas., • Diseñar pruebas avanzadas de seguridad y robustez frente a prompt injection, jailbreaks, data leakage y sesgos., • Automatizar pipelines de validación de modelos, prompts y datasets dentro de procesos de CI/CD., • Definir y mantener métricas específicas de calidad para sistemas generativos (más allá del testing funcional clásico)., • Colaborar estrechamente con equipos de Data Science, Machine Learning e Ingeniería en la validación de releases de modelos y prompts. Para ello, ¿qué vas a necesitar? • Experiencia real y reciente en QA automation de sistemas basados en LLMs y GenAI., • Validación de que las respuestas del modelo estén correctamente fundamentadas en las fuentes y no generen información inventada., • Conocimiento y validación de arquitecturas RAG (Retrieval Augmented Generation)., • Experiencia en pruebas de prompt injection, jailbreaks y robustness testing., • Experiencia en automatización de validaciones de IA., • Experiencia trabajando con APIs de modelos de lenguaje y pipelines de inferencia., • Conocimiento de herramientas o frameworks de evaluación automática de LLMs (scoring semántico, golden datasets, prompt testing, etc.)., • Experiencia en entornos de producto y colaboración directa con equipos de ML / Data / IA. ¿Qué te ofrecemos? • Contratación indefinida., • Salario acorde a la experiencia aportada., • Horario flexible y jornada intensiva los viernes y los meses de verano., • Modelo remoto 100 %, con mínimo 1 día de oficina al mes., • Cheque formación para desarrollarte en las áreas profesionales que más te interesen., • Seguro médico privado., • Retribución flexible aplicable a seguro médico, restaurante, transporte, guardería y formación., • Aplicación de acceso a gimnasios y actividades deportivas en toda España con descuentos., • ¡Y muchos otros beneficios! ¡Únete al equipo de Oxigent! Empresa comprometida con la sostenibilidad y la igualdad de oportunidades, donde el talento y la tecnología no entienden de género.

Precision for Medicine is a Clinical Research Organization. Precision's uniquely integrated offering enables the science of precision medicine by combining novel clinical trial designs, industry-leading operational and medical experts, advanced biomarker and data analytics solutions, and an unequivocal real passion for rare diseases and oncology, in addition to working across other therapeutic areas.As our Microsoft 365 environment continues to grow, we are seeking a Microsoft 365 Governance Administrator to help modernize, govern, and integrate our collaboration platform across Share Point, Teams, One Drive, and the Power Platform. This role is ideal for someone who has hands-on experience cleaning up, rationalizing, and integrating large Microsoft 365 tenants and who enjoys bringing order, structure, and sustainability to complex environments.As a Microsoft 365 Governance Administrator, you will play a critical role in shaping and operating Microsoft 365 governance across the organization. This includes permissions management, lifecycle controls, retention and records management, information protection, tenant integration, and data-driven governance reporting—working closely with Legal, GRC, Security, IT, and M& A stakeholders.This is a governance-first role with strong execution responsibility, well suited for someone who understands how M365 environments evolve over time—and how to modernize and integrate them without disrupting the business.Essential functions of the job include, but are not limited to:Microsoft 365 Governance & Modernization Lead governance initiatives across Share Point Online, Microsoft Teams, One Drive, and Power Platform. Assess and remediate legacy configurations, over-permissioned content, and stale collaboration resources. Drive tenant modernization aligned to Microsoft best practices and enterprise governance standards. Permissions & Access Management Design and maintain least-privilege permission models across M365 workloads. Develop automated renewal profiles for user and group membership recertification on a recurring basis to reduce risk and entitlement sprawl. Partner with Security and GRC teams to ensure access controls meet compliance and audit expectations. Lifecycle, Retention & Records ManagementDefine and operate lifecycle management for M365 resources, including: Archiving inactive Teams, Sites, and Groups Decommissioning unused or abandoned resources Preventing long-term collaboration sprawl Implement and manage retention and records management policies in partnership with Legal and GRC teams. Support classification of content as records where required and ensure defensible disposition. Apply and govern sensitivity labels to protect regulated and high-risk content. Mergers & Acquisitions (M& A) Enablement Support Microsoft 365 migration and integration efforts associated with M& A activity. Assess incoming tenants for governance gaps, security risks, and modernization opportunities. Execute or support migrations of Share Point, One Drive, and Teams content into the enterprise tenant. Align acquired environments to established governance, lifecycle, retention, and information protection standards. Automation, Reporting & Operations Automate governance and administration using Ave Point, Power Shell, Power Automate, Share Point Advanced Management, and Microsoft Graph. Analyze and manipulate large governance and usage data sets to identify trends, risks, and optimization opportunities. Produce operational and compliance-focused reports to support lifecycle decisions and leadership visibility. Act as an escalation point for complex governance and collaboration issues. EducationQualifications and Experience Required Bachelor (4-year) degree, with a technical major, such as engineering or computer science or an equivalent combination of education & experience. Microsoft Certification(s) not required but a plus Work ExperienceRequired 5+ years of hands-on Microsoft 365 administration, with deep Share Point Online experience. Proven experience cleaning up, governing, and modernizing enterprise M365 tenants. Strong background in permissions management, lifecycle governance, retention, and compliance-driven collaboration. Experience partnering with Legal, GRC, and Security teams on retention and data protection initiatives. Advanced Microsoft Excel skills, including analysis and manipulation of large data sets (e.g., pivot tables, lookups, complex formulas, data normalization). Strong automation capability using Power Shell, Microsoft Graph API, Power Automate, and Share Point Advanced Management to extract, analyze, and report on large-scale M365 governance data (Sites/Teams/Groups/permissions/lifecycle signals). Preferred Experience supporting Microsoft 365 migrations, including tenant consolidation or M& A-driven integrations. Familiarity with Microsoft Purview retention and records management. Experience with Ave Point Cloud Governance (provisioning, renewals, reporting). Experience with Share Gate or similar migration tools. Power BI report creation, including governance dashboards and operational reporting. Exposure to Microsoft 365 Copilot, Copilot Chat, Agents, and Copilot governance considerations. Power Platform governance experience (Power Automate, Power Apps). Experience supporting globally distributed teams. We invite you to learn more about our growing organization serving our clients that are researching ground breaking cancer therapies. We strive to ensure employees feel appreciated for the contributions they make every single day. You will provide input and have your ideas valued and nurtured, impacting positive change for the company.Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at Question For has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

Gurit, a leading manufacturer and supplier of advanced composite materials, is seeking a talented Customer Service Specialist to join our dynamic team in Falces, Navarra, Spain. Company Overview: Gurit is a global leader in advanced composite materials and engineering solutions that make a difference. With a strong focus on sustainability and performance, we help customers meet demanding challenges while advancing cleaner, more efficient solutions. Gurit serves the Wind Energy, Marine and Industrial sectors and is committed to shaping a sustainable future through continuous innovation and trusted global partnerships. Our Falces manufacturing site, located in Navarra, Spain, is a manufacturing hub for producing core materials used in wind, marine, and industrial applications. We are looking for a customer-focused Customer Service Specialist with excellent communication skills to join our team. The successful candidate will report to the Supply Chain Manager and will be responsible for handling enquiries, resolving issues and ensuring a positive experience for every customer, whilst maintaining high standards of quality and service. Handle customer enquiries, requests and complaints via various channels (telephone, email, chat). Receive, process and follow up on orders, incidents and service-related operations. Accurately record and update information in the Dynamics 365 ERP system. Collaborate with internal departments (Sales, Logistics, Technical Support, etc.) Manage transport for customer shipments. Meet the service objectives (SLAs, KPIs) set by the company. Identify opportunities for improvement and propose actions to optimise customer service processes. A university degree in Business Administration/Economics or equivalent. Excellent oral and written communication skills in Spanish and English (required for dealing with our customers). Proficiency in Microsoft Office and Dynamics 365 ERP. Previous experience in customer service or similar roles (minimum 2–3 years). Experience in logistics, distribution or supply chain environments.

Multilingual Service Support Engineer – Madrid, Spain Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region. The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You’ll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience. Delivering remote support via phone, email, and chat to customers, distributors, and colleagues Troubleshooting issues related to Central Control systems, software, and network connectivity Managing service-related tasks such as database migrations, remote diagnostics, and system optimisation Preparing and delivering technical training sessions, both online and in-person Contributing to service process improvements and efficiency initiatives Supporting timely service plan renewals and other value-added service offerings Degree in Engineering, Agronomy, IT or a related field At least 3 years of experience in technical support or help desk environments Strong technical understanding of wireless/mobile networks and remote support tools Fluency in English German or Italian

Sales Development Representative (DACH) Barcelona (Hybrid) €50–60k OTE I'm working with a fast-growing Saa S company transforming the hospitality industry across Europe. They're now hiring a German-speaking SDR to help drive expansion into the DACH market. If you enjoy opening doors, creating opportunities, and building pipeline, this could be a great next step. Why join? • Join a high-growth Saa S company scaling across Europe • Real impact on revenue and market expansion • Hybrid working in Barcelona • Clear career progression into AE roles • International team, fast-moving environment The role You'll be responsible for creating new opportunities across the DACH region and building pipeline for the senior sales team. You'll be: • Prospecting hospitality businesses across DACH • Running multi-channel outbound (calls, email, Linked In) • Identifying and engaging decision-makers • Qualifying prospects and booking demos for AEs • Managing pipeline and activity in CRM • Collaborating with sales & product teams to refine messaging • Occasionally supporting industry events across Europe What they're looking for • Native-level German + fluent English • Experience in SDR / BDR / outbound prospecting (Saa S preferred) • Comfortable with cold outreach and building pipeline • Strong communication and resilience • Curious, proactive and motivated to grow in Saa S If you're a German-speaking SDR looking for your next challenge, feel free to apply or message me directly for a confidential chat.

Do you want to revolutionise how we buy clothes in a more accessible, personalised and sustainable way? ♂️ ♀️ Do you want to develop your talent in a TOP Scale Up and collaborate with the best professionals? At Lookiero, we’re looking for a Customer Service to join our dynamic, international, and fast-growing team. If you enjoy communicating with people, solving issues, and finding solutions with a positive attitude, you might be the person we’re looking for! Our purpose From Lookiero we are driving the change of online personalised shopping, making it more accessible to everyone. Our mission is to empower thousands of customers, inspire them and help them discover their full potential to succeed in their daily lives. Thanks to technology, Data and Artificial Intelligence, we have an extraordinary opportunity to deliver a unique shopping experience tailored to each individual. With a growing presence across Europe and a team of over 600 people, we are proud to shape the future of fashion through innovation, creativity and purpose. What will be your challenge? Be the front line of our company to the French market. Provide professional support to all customers via email, with a positive attitude and rapidity, solving their problems. Be key in sharing customer feedback with other internal teams, detecting customer impacting issues and finding solutions. Use a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fast-paced environment. Interact with customers through social media Liaise with couriers to track packages and claim lost shipments What will make you succeed ? You have at least 1 year of experience in Customer Service Departments. Good Level of English (oral and written) is a MUST , and Spanish speaker. An additional European language is a plus (French, Portuguese, etc.) Experience with software tools such as Zendesk or similar platforms. In addition, we would especially like to see… You are proactive and problem-solving-oriented. Positive and looking for solutions before reporting a problem. You can easily adapt to change. You are rigorous and organised, it’s key in this position. What will we bring to you? We are one team. With a culture of collaboration and support, you will find that everyone is always up to help you solve your challenges and have a friendly chat. Good vibes reign! We want to listen to your voice: You will be encouraged (and required) to share your opinions (of course, in a well-argumented way!). Join us in a stimulating work environment that is based on the principles of freedom and responsibility . 100% remote or hybrid. If working from Bilbao is too far away for you, that's OK! We support remote working and if you prefer working in our Headquarters in Bilbao it’s also possible. English classes and training budget: We believe in training as a tool to evolve as a professional, to get the best out of you and to be always up to date! If you want to be a key player in our team, see the impact of your work and are excited to learn more about us and the position, APPLY.

Responsibilities 1. Responsible for the operation and management of the customer interaction channels, such as service hotlines, emails, ZOOMLINK, social media, etc., providing professional and timely customer service and support. 2. Responsible for answering customer inquiries from with accurate information about ZOOMLION products, technologies, after-sales services, etc. Responsible for registering all kinds of customer requests/inquiries in, including but not limited to: service orders complaint processes, consultation processes and etc. 3. Responsible for customer callbacks and satisfaction surveys,contact customers to get feedback and opinions via all sort of method such as calling, sending email, online chat and on-site, record the callback details and customer feedback in the system. 4. Responsible for monitoring and pushing service process, maintaining close communication with customers and product line service team, reminding service team to proceed with service orders promptly, reporting service violation cases to superiors. 5. Responsible for summarizing and reporting problems/suggestions in daily works, building and optimizing customer service processes and standards. 6. Responsible for promoting customer interaction channels to customers by coordinating with relevant departments to make materials such as service brochures and customer gifts. 7. Responsible for other key tasks assigned by the superiors such across-functional communication and cooperation, training about customer interaction channels (such as introduction of ZOOMLINK function and promotion), translation of working materials, etc. Qualifications 1. Bachelor's degree or above, with professional background in Business Administration, Engineering Machinery, Mechanical Manufacturing, English, International Trade, etc. 2. Over one year experience in after-sales service in the construction machinery industry, familiar with the entire after-sales service process. 3. In addition to being proficient in the Spanish, one must be fluent in English or Chinese and possess good listening, speaking, reading, and writing abilities. 4. Proficient in Microsoft software such as Word, Excel, Power Point, etc. 5. Identifying the corporate culture of ZOOMLION, one must have a good sense of service and empathy, be good at listening and communicating, be able to independently communicate with internal and external parties, handle customer demands, and have a strong sense of responsibility.

Multilingual Service Support Engineer – Madrid, Spain Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region. The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You'll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience. Key responsibilities include: Delivering remote support via phone, email, and chat to customers, distributors, and colleagues Troubleshooting issues related to Central Control systems, software, and network connectivity Managing service-related tasks such as database migrations, remote diagnostics, and system optimisation Preparing and delivering technical training sessions, both online and in-person Contributing to service process improvements and efficiency initiatives Supporting timely service plan renewals and other value-added service offerings Required profile: Degree in Engineering, Agronomy, IT or a related field At least 3 years of experience in technical support or help desk environments Strong technical understanding of wireless/mobile networks and remote support tools Clear, confident communicator with a structured and analytical approach Able to work independently and in collaboration with international teams Willing to travel up to 10% Languages: Fluency in English In addition, either: German or Italian Location: Madrid, Spain Apply directly on Linked In or send your application to:

Senior Full Stack Developer (Python/React) Location: Remote from Spain (Spanish employment contract) Our client is a fast-growing startup from Israel that is on a mission to change the deskless work experience. They created a management platform that allows to easily manage all operations, from scheduling to payroll. With over 3.8 B deskless workers across the globe, the challenges and potential are endless. Product includes various features: scheduling and time tracking, task management, communication management, chat, knowledge base, help desk, HR & people management, recognition & rewards, documentation, training etc. We are looking for an experienced Senior Product Fullstack Developer, to further develop the management platform. You will build a product that customers love and use on a daily basis, a product that is fun to use, fast, reliable and scalable. You will tackle a wide array of problems from developing a UI that is responsive to the user and fun to choosing the right backend technologies to solve specific product use cases at scale. Requirements: 5+ years of experience developing scalable applications using both frontend and backend technologies. 5+ years of experience with Python. 3+ years of experience with React, including State Management libraries like Mob X, redux. Extensive hands-on experience with Mongo DB and My SQL at an expert level. Deep expertise in message queues, especially Rabbit MQ, for building scalable, message-driven systems. Experience both with AWS and Azure Ability to understand the pros and cons of different architecture decisions and choose the best option. Experience scaling services to millions of users. Understands the complexity of web technology, constraints, UI/UX. Startup mindset and a proactive, ownership-driven approach, experience in product companies will be a great advantage. At least B2 level of English. Responsibilities: Lead the design, development, and maintenance of complex Python applications. Collaborate with product management and other stakeholders to define technical requirements and deliverables. Write clean, efficient, and self-documented code. Implement automation tests. Participate in code reviews to ensure code quality and maintainability. Monitor application performance and provide optimization recommendations. Stay up to date with the latest technologies and industry trends. Drive the continuous technological improvement process.

Customer Service Executive Sector: Juguetes y piezas de colección Ubicación: España, Barcelona Tipo de contrato: Full time, permanente HK ) es una de las principales compañías globales en la industria de la cultura pop y el entretenimiento. Centrada en la propiedad intelectual (IP), POP MART ha construido una plataforma integral para la incubación creativa y la operación de IP, empoderando a creadores de todo el mundo y ofreciendo a los consumidores productos emocionantes, servicios y experiencias inmersivas. POP MART identifica y apoya a artistas y diseñadores emergentes a nivel internacional, creando IPs de personajes populares a través de un sólido sistema de desarrollo y gestión. POP MART opera más de 500 tiendas físicas y más de 2.300 Robo Shops en más de treinta países y regiones, y mediante múltiples plataformas de comercio electrónico transfronterizo llega a audiencias en más de noventa países y regiones, llevando alegría a jóvenes consumidores en todo el mundo. Nuestras iniciativas incluyen el primer parque temático inmersivo del mundo en la industria de los art toys, la expansión de sus IPs en los mercados globales mediante licencias y co-branding con marcas líderes, y la organización de exposiciones de art toys y ferias temáticas de IP a nivel internacional. En Europa, POP MART ha establecido una fuerte presencia en mercados clave como Reino Unido, Francia, Italia, Alemania, Países Bajos y España, y está expandiéndose hacia nuevos mercados de alto potencial. POP MART es una empresa dinámica, con un equipo joven y multicultural, donde podrás: Contribuir al crecimiento del negocio europeo que combina retail, arte y narración creativa Trabajar con equipos apasionados en diferentes países, unidos por el amor a los juguetes de diseño y experiencias de cliente únicas Desarrollar tus habilidades a través de proyectos prácticos, aprendizaje colaborativo y oportunidades para explorar nuevas ideas Un sistema estructurado de bonus vinculado al rendimiento de la empresa Acceso a un programa confidencial de asistencia al empleado (EAP) para apoyo psicológico y de bienestar Eventos de equipo regulares para compartir ideas y celebrar logros El/la Customer Service Executive (CSE) desempeñará un papel clave apoyando a los clientes minoristas y de comercio electrónico de POP MART en Europa. El rol abarca la gestión de reclamaciones en tienda, el servicio postventa, el seguimiento de productos defectuosos y el soporte al servicio online. En estrecha colaboración con la sede central, el/la CSE garantizará que los comentarios de los clientes sean recogidos, escalados y resueltos, contribuyendo tanto a la satisfacción del cliente como a la mejora operativa. El/la candidato/a ideal tendrá una fuerte orientación al servicio, excelentes habilidades de comunicación y resiliencia en la gestión de reclamaciones en entornos minoristas y online de ritmo acelerado. Soporte a tiendas locales: Gestionar reclamaciones en tienda (disputas en las colas, actividades de revendedores, problemas de actitud en el servicio), asegurando una resolución rápida y justa. Comunicación con clientes: Interactuar con clientes mediante los canales adecuados (presencial, teléfono o chat) para aclarar inquietudes, identificar causas raíz y garantizar un proceso de resolución completo. Postventa en tienda: Gestionar reembolsos y cambios por problemas de calidad, coordinándose con la sede central para cerrar los casos de manera eficiente y puntual. Gestión de productos defectuosos: Registrar y categorizar reclamaciones, documentar las causas, hacer seguimiento de volúmenes según nivel de defecto y decidir la gestión correspondiente (devolución a almacén, uso para exposición o destrucción). Feedback y mejora: Recoger problemas recurrentes de clientes, elaborar informes estructurados y colaborar con la sede central para optimizar productos y servicios. Mínimo 1 año de experiencia en atención al cliente o en un rol de servicio similar (ej. retail, hostelería). Se valora experiencia previa en gestión de reclamaciones y relaciones con clientes. Nativo o competencia profesional (nivel B2 o superior) del castellano, con inglés requerido como segundo idioma de trabajo. Capacidad para identificar rápidamente las necesidades del cliente, analizar problemas y proponer soluciones prácticas y rápidas. Fuerte orientación al cliente, con capacidad de gestionar emociones y mantener la profesionalidad en situaciones difíciles. Familiaridad con sistemas CRM y herramientas de atención al cliente; velocidad mínima de tecleo: 50 palabras por minuto Experiencia en la industria del juguete o en retail de cultura pop Conocimiento del panorama retail local y europeo Comprensión de las tendencias en el mercado de art toys y coleccionables Competencia en mandarín (se considerará una ventaja para la comunicación con la sede central)

A little bit about Flanks Flanks is shaking up the wealth management industry by making it simpler and way more efficient for financial institutions. Our SaaS platform is designed to help banks, family offices, and wealth managers get a full picture of their clients’ financial assets all in one place. Founded in 2019 and based in Barcelona, we’ve brought together a team of passionate wealth management and tech pros, all with a shared goal: to change how wealth management is done. Backed by €23 million in investment, we’re growing fast, and we’re not stopping anytime soon! What we stand for People First - our team comes first. We want every Flanker to feel at home, engaged, and part of something bigger. Keep Growing - as the company grows, so should you. We’re all about personal and professional development here. Think Twice, Act Once - we believe in thoughtful decisions, considering the impact on both our team and our clients before taking action. About the role We’re looking for a Senior Security Engineer to join the Security Team at Flanks and take a leading role in strengthening our security foundations. You’ll help us stay secure and resilient across all layers – from code to cloud – working closely with engineers and leadership to make security a core part of how we build. We want someone with a hacker’s mindset , strong technical skills, and a proactive attitude. Someone who doesn’t just find vulnerabilities, but fixes them and improves the system for everyone. What you’ll do Continuously evolve our tools, practices, and culture of security. Lead security initiatives across our stack (apps, infrastructure, and processes). Define and implement security best practice along all SDLC. Collaborate with teams to design secure architectures and validate security requirements. What we’d love to see Deep experience in ethical hacking, pentesting , and secure software design . Strong knowledge of Python , JavaScript , Kubernetes , and GCP . Ability to understand code, automate security tasks, and design scalable defenses. Hands‑on with cloud security , appsec , and infra security . Self‑driven, curious, and collaborative – a true security builder. Language Proficiency : Professional proficiency in both English and Spanish to collaborate effectively in our bilingual environment. Bonus points Experience with security automation or detection engineering . Contributions to CTFs, security research, or open‑source projects . If this sounds like you, don’t worry if you don’t check every single box—we’ll support your growth along the way. What we offer A full‑time, permanent contract. We offer what we think is fair compensation (€40k – €60k). A cool office between Sants Estació and Plaça Espanya with stunning views of Barcelona. Flexible working hours and hybrid work options. Paid day off on your birthday. Weekly fresh fruit, coffee, and tea on tap. Friday happy hours after our all‑hands meetings (totally optional, of course!). Team‑building events to bond and have fun. Health insurance and flexible compensation with Alan. A digital canteen, thanks to Nora Real Food, subsidised at 50%. A yearly training budget to keep growing. If this sounds like a good fit for you, we’d love to hear from you. Don’t hesitate to send us your CV and/or cover letter. ✉ The hiring process Send us your CV, cover letter, etc. You’ll have a chat with our People Operations Specialist, Nicolás Guilarte. A meeting with our CTO, Sergi Lao. A technical discussion meeting with some of the Flanks team members. Any extra meetings you (or we) might need to iron out any questions. We send you an offer! We aim to keep things moving fast‑ideally wrapping things up in one to four weeks. ⏳ At Flanks, we believe in fostering diversity and inclusion across everything we do. We’re proud to be an equal opportunity employer, and we welcome all applications regardless of race, religion, gender, age, or disability status. Additionally, we have an Equality Plan in place to ensure fairness and inclusivity in all our policies and practices. #J-18808-Ljbffr

¡Estamos en plena búsqueda de un Responsable de Ventas Digital! Si te apasiona el mundo de la automoción y tienes experiencia impulsando ventas a través de canales digitales, esta es tu oportunidad. Buscamos a un profesional capaz de liderar la estrategia comercial online, optimizar la gestión de leads y garantizar una experiencia de cliente excepcional en un entorno omnicanal. Si dominas el ecosistema digital, sabes trabajar con CRM y te motivan los retos comerciales… ¡esta vacante es para ti! ¿Cuáles serán tus funciones? • Supervisar el flujo completo de leads online desde su captura hasta el cierre., • Garantizar el uso correcto y eficiente del CRM por parte del equipo (Salesforce, HubSpot u otros)., • Optimizar la atención multicanal: WhatsApp Business, redes sociales, chat web y formularios digitales., • Asegurar tiempos de respuesta ágiles y experiencias personalizadas para cada cliente digital. ¿Qué buscamos? • Un líder dinámico, proactivo y fuertemente orientado a la consecución de objetivos., • Experiencia consolidada en ventas digitales, gestión comercial online o marketing digital, preferiblemente en el sector automoción o en entornos ecommerce., • Con sólidos conocimientos del sector automotriz y dominio de herramientas CRM como Salesforce, HubSpot u otras plataformas de gestión comercial., • Capaz de interpretar datos, manejar herramientas digitales y transformar métricas en decisiones estratégicas para impulsar la actividad de ventas., • Excelentes habilidades comunicativas, negociación y visión comercial, capaz de influir y motivar tanto a clientes como a su equipo., • Alta capacidad de planificación, organización y coordinación multicanal, asegurando la correcta ejecución de procesos comerciales., • Nociones de SEO/SEM y experiencia gestionando estrategias en entornos omnicanal para maximizar la captación y conversión de leads., • Y que pueda trabajar de forma alineada con marketing y postventa, garantizando una experiencia de cliente unificada, coherente y orientada a resultados. ¿Qué ofrecemos? • Ubicación: Madrid, • Oportunidad de crecimiento en una multinacional líder y plenamente consolidada en el sector., • Estabilidad laboral en un proyecto sólido y en expansión., • Paquete retributivo competitivo, • Acceso a un programa de retribución flexible., • Descuentos exclusivos para empleados Si buscas una empresa que reconozca tu talento, valore tus ideas y te ofrezca un entorno donde seguir creciendo, este es tu sitio ¡Queremos conocerte!

Deliver exceptional customer support through phone, email, chat, and digital channels - Log and manage all interactions within our systems, meeting SLA and quality standards - Collaborate with Team Leaders, support teammates, and attend regular meetings - Represent the brand spirit in every interact

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. This Job Requisition is part of the initiative of Customer service queries automation across channels (Artificial Inteligence applied to Customer Service - AI case automation). This initiative will focus on the implementation of AI-based solutions to improve customer experience and automate the main customer service queries, across all channels (Email, Phone, Chat and Helpdesk). Operating the new platform will require supervision, performance management, accuracy monitoring, AI model training, constant optimization, continuous improvements and implementation of subsequent use cases. Manage the AI implementation projects; design, develop and implement innovative conversational AI solutions and automations in email, phone and chat contacts, ensuring a seamless and enhanced user experience across various channels, regions, languages and brands. Continuous improvement in conversational AI and channel automation performance metrics. Design and develop conversational AI solutions and channel automations, such as AI agents, email intent recognition & classification and action triggering & routing; Communicate issues, ensure resolution, and define continuous developments and improvements, collaborating with Technology, Product and Data teams. – Strong effective project management skills; Technological and AI projects will be highly considered. Demonstrated hands-on experience building and maintaining AI solutions using Google, AWS, Microsoft, or similar platforms. Proficiency in UAT testing and debugging to ensure reliability and functionality in an AI development environment. Participation in collaborative software projects as part of a multidisciplinary team. Experience working within Agile or iterative project management methodologies is desirable. Experience in Travel Tech industry is desirable. Any coursework, freelance, or personal portfolio projects related to AI solutions development. Knowledge of other platforms such as Salesforce, Tableau. Fluent English is required. Attention to detail to implement layouts, deliver with quality, ensure business requirements are met, maintain accurate records and notes communicating what is needed in a thorough and comprehensive manner. Willingness to learn and apply new AI technologies and best practices. At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

Senior Frontend Engineer Join Dempo Transform Frontend development with us! At Dempo, we are a growing software development company where innovation, collaboration, and continuous professional growth are part of everyday life. &##If you thrive in modern frontend development and want to grow with a dynamic team, we’d love to meet you. As we continue expanding our team , we are currently looking for a Frontend engineer with the following profile: Build responsive, high-performance web applications Collaborate across design, backend, and product teams Mentor developers and support code quality Optimise performance and anticipate edge cases &##Strong experience with modern Typescript. Experience with React and testing with Jest, Karma, Cypress. Solid knowledge of HTML, Javascript, CSS preprocessors , and responsive design. Understanding of REST APIs and integration with back-end services. Advanced Spanish and intermediate English Experience working in Agile environments with an open and collaborative mindset ⭐ Angular and Jasmin. Knowledge of performance optimisation techniques (lazy loading, code splitting, caching strategies). Experience with different cloud environments (Azure, AWS or GCP). Exposure to micro-frontend architectures. Mentoring junior developers. &##Permanent contract ~⌚ Flexible working hours (core hours 09:30 – 13:30) ~&##Remote-first culture, with the option to work from our Granada office (Forum area) ~☀️ Private health insurance ~&##Continuous professional development, including: · Unlimited access to online courses · Certifications and specialised training funds &##Stable, long-term projects &##Now it’s when we put faces to names, we’d love to get to chat with you! # 20,000 – €30,000 → Junior €40,000 – €50,000 → Senior €

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. This Job Requisition is part of the initiative of Customer service queries automation across channels (Artificial Inteligence applied to Customer Service - AI case automation). This initiative will focus on the implementation of AI-based solutions to improve customer experience and automate the main customer service queries, across all channels (Email, Phone, Chat and Helpdesk). Operating the new platform will require supervision, performance management, accuracy monitoring, AI model training, constant optimization, continuous improvements and implementation of subsequent use cases. Manage the AI implementation projects; design, develop and implement innovative conversational AI solutions and automations in email, phone and chat contacts, ensuring a seamless and enhanced user experience across various channels, regions, languages and brands. Continuous improvement in conversational AI and channel automation performance metrics. Design and develop conversational AI solutions and channel automations, such as AI agents, email intent recognition & classification and action triggering & routing; Communicate issues, ensure resolution, and define continuous developments and improvements, collaborating with Technology, Product and Data teams. – Strong effective project management skills; Technological and AI projects will be highly considered. Demonstrated hands-on experience building and maintaining AI solutions using Google, AWS, Microsoft, or similar platforms. Proficiency in UAT testing and debugging to ensure reliability and functionality in an AI development environment. Participation in collaborative software projects as part of a multidisciplinary team. Experience working within Agile or iterative project management methodologies is desirable. Experience in Travel Tech industry is desirable. Any coursework, freelance, or personal portfolio projects related to AI solutions development. Knowledge of other platforms such as Salesforce, Tableau. Fluent English is required. Attention to detail to implement layouts, deliver with quality, ensure business requirements are met, maintain accurate records and notes communicating what is needed in a thorough and comprehensive manner. Willingness to learn and apply new AI technologies and best practices. At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

¡HOLA! bienvenido a nuestras ofertas :) Vamos a contarte que buscamos y que nos hace Genuine. ¿Qué estamos buscando? Buscamos un Técnico medio de N2 Genesys Cloud para un proyecto técnico de un importante cliente del sector de telecomunicaciones. Trabajo presencial, en oficinas de cliente (Madrid) ¿Qué tienes que hacer? • Administración Operativa, • Monitorización del estado de la plataforma (colas, agentes, interacciones, flujos)., • Gestión de usuarios, roles, permisos y grupos., • Mantenimiento de colas, skills, horarios, schedules y calendarios., • Revisión y resolución de incidencias de nivel N2 relacionadas con enrutamiento, agentes y funcionalidades del día a día., • Supervisión de integraciones activas (telefonía, grabaciones, IVR, CRM, etc.)., • Ajustes y mantenimiento de Architect, • Ajustes en flujos de llamadas, chat, email y bots conversacionales., • Edición y mejora de tareas, estados, condiciones lógicas, data actions y puntos de decisión., • Ajustes de flujos de IVR basados en cambios funcionales o peticiones de negocio., • Validación de versiones de flujos y despliegue controlado., • Revisión de logs y trazabilidad de flujos para localizar errores operativos., • Perfil sysadmin aplicado a la plataforma, • Gestión de certificados, dominios y parámetros técnicos de la plataforma., • Revisión de conectividad: SBC, SIP Trunks, WebRTC, endpoints físicos., • Monitorización de salud de servicios y recursos asociados., • Apoyo en tareas de mantenimiento programado, actualizaciones o cambios de configuración., • Soporte N2, • Atención y resolución de incidencias escaladas desde N1., • Diagnóstico técnico y soporte avanzado sobre funcionalidades de Genesys., • Documentación de incidencias y soluciones aplicadas., • Escalado a N3 o proveedor cuando sea necesario, con diagnóstico previo., • Documentación y procedimientos, • Coordinarse con miembros del equipo ¿Qué necesitas saber? • Platform Skills (Genesys Cloud / Engage), • Architect (bajo nivel), • Skill de Sysadmin / Infraestructura, • Funcionamiento general de plataformas de Contact Center., • Conocimiento de métricas: interacción, encolamiento, tiempos, estados., • Protocolos SIP, RTP, SRTP., • Conocimiento de SBCs, SIP Trunks y WebRTC., • Codecs (G.711, Opus…), jitter, latencia y troubleshooting básico., • Conceptos de enrutamiento de llamadas y conectividad., • Windows Server y/o Linux a nivel de administración., • DNS, redes, subredes, routing básico y reglas de firewall., • Gestión de certificados (TLS/SSL) y su ciclo de vida., • Diagnóstico básico de red (ping, traceroute, capturas con Wireshark)., • Herramienta ITSM para progreso de tickets PORQUE EN ENTELGY TODO COMIENZA CONTIGO Cuidarte en todos los aspectos es una máxima en Entelgy, es parte de nuestra cultura Genuine que se vive en el día a día. Sabemos lo que te importa, por ello, la conciliación es algo que valoramos y facilitamos con nuestro modelo de trabajo flexible, #Balance así como un conjunto de iniciativas orientadas a potenciar una vida sana y equilibrada, como nuestra plataforma digital de Salud y Bienestar MyWellness, Health Training y actividades en Entelgy SportClub. Además, con nuestro plan de Retribución Flexible MyFlex accederás a diferentes productos con ventaja económica y fiscal, así como podrás beneficiarte de más de 450 descuentos y ofertas especiales en nuestro portal MyClub y muchas cosas más. PONEMOS TODO NUESTRO TALENTO EN POTENCIAR EL TUYO Nuestra universidad Entelgy College pone a tu disposición una amplia oferta formativa en tecnologías, habilidades, certificaciones, 12 idiomas y mucho más. Tú decides en que quieres formarte. Tu crecimiento estará garantizado y potenciado. Vamos contigo en lo que necesites. Ven para formar parte de nuestro equipo, y descubre que no es sólo lo que hacemos, sino cómo lo hacemos. ¡Atrévete a vivir una experiencia Genuine!

Gurit, a leading manufacturer and supplier of advanced composite materials, is seeking a talented Customer Service Specialist to join our dynamic team in Falces, Navarra, Spain. Company Overview: Gurit is a global leader in advanced composite materials and engineering solutions that make a difference. With a strong focus on sustainability and performance, we help customers meet demanding challenges while advancing cleaner, more efficient solutions. Gurit serves the Wind Energy, Marine and Industrial sectors and is committed to shaping a sustainable future through continuous innovation and trusted global partnerships. Our Falces manufacturing site, located in Navarra, Spain, is a manufacturing hub for producing core materials used in wind, marine, and industrial applications. We are looking for a customer-focused Customer Service Specialist with excellent communication skills to join our team. The successful candidate will report to the Supply Chain Manager and will be responsible for handling enquiries, resolving issues and ensuring a positive experience for every customer, whilst maintaining high standards of quality and service. Handle customer enquiries, requests and complaints via various channels (telephone, email, chat). Receive, process and follow up on orders, incidents and service-related operations. Accurately record and update information in the Dynamics 365 ERP system. Collaborate with internal departments (Sales, Logistics, Technical Support, etc.) Manage transport for customer shipments. Meet the service objectives (SLAs, KPIs) set by the company. Identify opportunities for improvement and propose actions to optimise customer service processes. A university degree in Business Administration/Economics or equivalent. Excellent oral and written communication skills in Spanish and English (required for dealing with our customers). Proficiency in Microsoft Office and Dynamics 365 ERP. Previous experience in customer service or similar roles (minimum 2–3 years). Experience in logistics, distribution or supply chain environments.

✨ ¡En Altare Servicios Profesionales seguimos creciendo! ✨ ¿Quiénes somos? Altare Servicios Profesionales , de capital 100 % español, es una empresa joven, dinámica y en constante expansión que nace con la vocación de convertirse en el socio tecnológico de referencia para sus clientes. Ofrecemos servicios de consultoría, integración y outsourcing tecnológico , colaborando con grandes organizaciones en proyectos innovadores y de alto impacto. Somos una compañía en continuo crecimiento donde el verdadero valor está en las personas que forman parte del equipo. Apostamos por el talento, la innovación y el desarrollo profesional, trabajando con tecnologías punteras dentro del ecosistema Microsoft Dynamics 365 . ¿Qué estamos buscando? Actualmente estamos ampliando nuestro equipo y buscamos incorporar un/a Especialista Microsoft Dynamics 365 – Customer Service Workspace para colaborar con uno de nuestros clientes del sector bancario en un proyecto tecnológico estable. La persona seleccionada participará en la configuración, evolución y optimización de soluciones CRM basadas en Dynamics 365 , contribuyendo a mejorar los procesos de atención al cliente mediante el uso de Customer Service Workspace y herramientas de la plataforma. ✅ Requisitos Experiencia demostrable de al menos 3 años trabajando con Microsoft Dynamics 365 Customer Service . Conocimiento de Copilot Service Workspace . Experiencia en la implementación y configuración de Channel Integration Framework . Conocimiento práctico de Microsoft APM SDK . Experiencia en JavaScript / TypeScript para personalización y desarrollo dentro de Dynamics. Experiencia trabajando bajo metodologías Agile (Scrum / Kanban) . Nivel de inglés C1 (la entrevista se realizará en inglés). CV en inglés . ⭐ Valorable Experiencia en integraciones dentro del ecosistema Dynamics 365 / Power Platform . Experiencia trabajando en entornos bancarios o financieros . Conocimientos en integración de canales de atención al cliente (contact center, chat, omnicanalidad). Experiencia en proyectos de implantación o evolución de CRM . ¿Qué ofrecemos? Participación en un proyecto tecnológico estable dentro del sector bancario . 100 % remoto desde España , con posibilidad de acudir a oficina en Madrid una vez al mes. Trabajo con tecnologías punteras dentro del ecosistema Microsoft Dynamics 365 . Entorno profesional dinámico con oportunidades de crecimiento y desarrollo profesional . Participación en proyectos de alto impacto dentro de una organización tecnológica en expansión. Si quieres seguir desarrollando tu carrera en proyectos tecnológicos de alto nivel, nos encantará conocerte. Envíanos tu CV en inglés y da el siguiente paso en tu carrera profesional con Altare Servicios Profesionales.

Multilingual Service Support Engineer – Madrid, Spain Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region. The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You’ll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience. Key responsibilities include: • Delivering remote support via phone, email, and chat to customers, distributors, and colleagues, • Troubleshooting issues related to Central Control systems, software, and network connectivity, • Managing service-related tasks such as database migrations, remote diagnostics, and system optimisation, • Preparing and delivering technical training sessions, both online and in-person, • Contributing to service process improvements and efficiency initiatives, • Supporting timely service plan renewals and other value-added service offerings Required profile: • Degree in Engineering, Agronomy, IT or a related field, • At least 3 years of experience in technical support or help desk environments, • Strong technical understanding of wireless/mobile networks and remote support tools, • Clear, confident communicator with a structured and analytical approach, • Able to work independently and in collaboration with international teams, • Willing to travel up to 10% Languages: • Fluency in English, • In addition, either: German or Italian Location: Madrid, Spain Apply directly on LinkedIn or send your application to:

¿Te interesaría seguir desarrollándote como Senior AI QA Engineer en una multinacional líder del sector aéreo participando en un entorno de producto digital omnicanal, con equipos de Data, ML e Ingeniería y trabajando con tecnología puntera en Inteligencia Artificial generativa aplicada a canales de atención al cliente (chat, asistentes virtuales, automatización conversacional, etc.)? Desde Oxigent Technologies seleccionamos un/a Senior AI QA Engineer (GenAI) para participar en proyectos estratégicos de una plataforma omnicanal basada en modelos generativos. La empresa está ubicada en Madrid (solo se requiere 1 día al mes de presencialidad). ¿Cuáles serán tus funciones principales? • Definir y ejecutar la estrategia de QA para soluciones basadas en LLMs y GenAI en entornos de producción., • Diseñar y automatizar procesos de evaluación de calidad de modelos generativos (coherencia, factualidad, grounding y robustez)., • Validar arquitecturas de RAG (Retrieval Augmented Generation): calidad de recuperación, trazabilidad de fuentes y alineación de respuestas., • Diseñar pruebas avanzadas de seguridad y robustez frente a prompt injection, jailbreaks, data leakage y sesgos., • Automatizar pipelines de validación de modelos, prompts y datasets dentro de procesos de CI/CD., • Definir y mantener métricas específicas de calidad para sistemas generativos (más allá del testing funcional clásico)., • Colaborar estrechamente con equipos de Data Science, Machine Learning e Ingeniería en la validación de releases de modelos y prompts. Para ello, ¿qué vas a necesitar? • Experiencia real y reciente en QA automation de sistemas basados en LLMs y GenAI., • Validación de que las respuestas del modelo estén correctamente fundamentadas en las fuentes y no generen información inventada., • Conocimiento y validación de arquitecturas RAG (Retrieval Augmented Generation)., • Experiencia en pruebas de prompt injection, jailbreaks y robustness testing., • Experiencia en automatización de validaciones de IA., • Experiencia trabajando con APIs de modelos de lenguaje y pipelines de inferencia., • Conocimiento de herramientas o frameworks de evaluación automática de LLMs (scoring semántico, golden datasets, prompt testing, etc.)., • Experiencia en entornos de producto y colaboración directa con equipos de ML / Data / IA. ¿Qué te ofrecemos? • Contratación indefinida., • Salario acorde a la experiencia aportada., • Horario flexible y jornada intensiva los viernes y los meses de verano., • Modelo remoto 100 %, con mínimo 1 día de oficina al mes., • Cheque formación para desarrollarte en las áreas profesionales que más te interesen., • Seguro médico privado., • Retribución flexible aplicable a seguro médico, restaurante, transporte, guardería y formación., • Aplicación de acceso a gimnasios y actividades deportivas en toda España con descuentos., • ¡Y muchos otros beneficios! ¡Únete al equipo de Oxigent! Empresa comprometida con la sostenibilidad y la igualdad de oportunidades, donde el talento y la tecnología no entienden de género.

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. This Job Requisition is part of the initiative of Customer service queries automation across channels (Artificial Inteligence applied to Customer Service - AI case automation). This initiative will focus on the implementation of AI-based solutions to improve customer experience and automate the main customer service queries, across all channels (Email, Phone, Chat and Helpdesk). Operating the new platform will require supervision, performance management, accuracy monitoring, AI model training, constant optimization, continuous improvements and implementation of subsequent use cases. Manage the AI implementation projects; design, develop and implement innovative conversational AI solutions and automations in email, phone and chat contacts, ensuring a seamless and enhanced user experience across various channels, regions, languages and brands. Continuous improvement in conversational AI and channel automation performance metrics. Design and develop conversational AI solutions and channel automations, such as AI agents, email intent recognition & classification and action triggering & routing; Communicate issues, ensure resolution, and define continuous developments and improvements, collaborating with Technology, Product and Data teams. – Strong effective project management skills; Technological and AI projects will be highly considered. Demonstrated hands-on experience building and maintaining AI solutions using Google, AWS, Microsoft, or similar platforms. Proficiency in UAT testing and debugging to ensure reliability and functionality in an AI development environment. Participation in collaborative software projects as part of a multidisciplinary team. Experience working within Agile or iterative project management methodologies is desirable. Experience in Travel Tech industry is desirable. Any coursework, freelance, or personal portfolio projects related to AI solutions development. Knowledge of other platforms such as Salesforce, Tableau. Fluent English is required. Attention to detail to implement layouts, deliver with quality, ensure business requirements are met, maintain accurate records and notes communicating what is needed in a thorough and comprehensive manner. Willingness to learn and apply new AI technologies and best practices. At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

Estamos buscando un/a Customer Experience Agent para un E-commerce de muebles de diseño que no deja de crecer. Lo que empezó como un proyecto con mucha ilusión hoy es una empresa consolidada que este año superará los 20M€ de facturación . Crecemos rápido, pero sin perder lo más importante: el cuidado por el cliente y el equipo Si te gusta ayudar, resolver problemas y llevar la experiencia de cliente a otro nivel… sigue leyendo ¿Serás un punto de contacto clave entre nuestros clientes y la marca, ofreciendo una atención cercana, resolutiva y alineada con nuestro tono. Atención al cliente por teléfono, email y chat , de forma ágil y personalizada. Resolución y seguimiento de incidencias relacionadas con pedidos, envíos o productos. Informar al cliente del estado de su pedido de forma clara y proactiva. Seguimiento (follow-up) con clientes para asegurar que todo se ha resuelto correctamente. Elaboración de ofertas y presupuestos y apoyo en la negociación con clientes. Construir relaciones sólidas y duraderas con nuestros clientes, cuidando su fidelidad. ¿Experiencia previa en Customer Care. Castellano e inglés obligatorios (otros idiomas serán un plus). Capacidad de trabajar en equipo y adaptarte a un entorno dinámico. PUNTOS EXTRA SI… Te interesa el mundo de la decoración y el diseño . Sabes escuchar al cliente y detectar sus necesidades reales. Te gusta ir un paso más allá y buscar siempre "la mejor solución". ¿Horario de mañanas : de 8:30h a 16:30h. 4 días presencial + 1 día de teletrabajo . Contrato indefinido a jornada completa . Nuevas oficinas próximamente . Un equipo joven, cercano y con muy buen ambiente .

Customer Service Executive Sector: Juguetes y piezas de colección Ubicación: España, Barcelona Tipo de contrato: Full time, permanente Sobre POP MART POP MART (09992.HK ) es una de las principales compañías globales en la industria de la cultura pop y el entretenimiento. Centrada en la propiedad intelectual (IP), POP MART ha construido una plataforma integral para la incubación creativa y la operación de IP, empoderando a creadores de todo el mundo y ofreciendo a los consumidores productos emocionantes, servicios y experiencias inmersivas. POP MART identifica y apoya a artistas y diseñadores emergentes a nivel internacional, creando IPs de personajes populares a través de un sólido sistema de desarrollo y gestión. Nuestro portafolio incluye personajes icónicos como MOLLY, SKULLPANDA, DIMOO, THE MONSTERS e Hirono. POP MART opera más de 500 tiendas físicas y más de 2.300 Robo Shops en más de treinta países y regiones, y mediante múltiples plataformas de comercio electrónico transfronterizo llega a audiencias en más de noventa países y regiones, llevando alegría a jóvenes consumidores en todo el mundo. POP MART ha desarrollado un ecosistema integral de comercialización de IP que abarca múltiples industrias, fortaleciendo los vínculos emocionales entre fans y personajes, a la vez que explora nuevas oportunidades de creación de valor. Nuestras iniciativas incluyen el primer parque temático inmersivo del mundo en la industria de los art toys, la expansión de sus IPs en los mercados globales mediante licencias y co-branding con marcas líderes, y la organización de exposiciones de art toys y ferias temáticas de IP a nivel internacional. En Europa, POP MART ha establecido una fuerte presencia en mercados clave como Reino Unido, Francia, Italia, Alemania, Países Bajos y España, y está expandiéndose hacia nuevos mercados de alto potencial. Esta expansión acerca POP MART a los fans europeos y ofrece nuevas formas de conectar con nuestros personajes e historias. Para más información, visita y nuestra página de LinkedIn Careers. Qué esperar POP MART es una empresa dinámica, con un equipo joven y multicultural, donde podrás: Contribuir al crecimiento del negocio europeo que combina retail, arte y narración creativa Trabajar con equipos apasionados en diferentes países, unidos por el amor a los juguetes de diseño y experiencias de cliente únicas Desarrollar tus habilidades a través de proyectos prácticos, aprendizaje colaborativo y oportunidades para explorar nuevas ideas Beneficios POP MART ofrece a sus empleados: Regalos mensuales con los últimos diseños de POP MART Un sistema estructurado de bonus vinculado al rendimiento de la empresa Acceso a un programa confidencial de asistencia al empleado (EAP) para apoyo psicológico y de bienestar Eventos de equipo regulares para compartir ideas y celebrar logros El Rol y el Candidato El/la Customer Service Executive (CSE) desempeñará un papel clave apoyando a los clientes minoristas y de comercio electrónico de POP MART en Europa. El rol abarca la gestión de reclamaciones en tienda, el servicio postventa, el seguimiento de productos defectuosos y el soporte al servicio online. En estrecha colaboración con la sede central, el/la CSE garantizará que los comentarios de los clientes sean recogidos, escalados y resueltos, contribuyendo tanto a la satisfacción del cliente como a la mejora operativa. El/la candidato/a ideal tendrá una fuerte orientación al servicio, excelentes habilidades de comunicación y resiliencia en la gestión de reclamaciones en entornos minoristas y online de ritmo acelerado. Responsabilidades Soporte a tiendas locales: Gestionar reclamaciones en tienda (disputas en las colas, actividades de revendedores, problemas de actitud en el servicio), asegurando una resolución rápida y justa. Comunicación con clientes: Interactuar con clientes mediante los canales adecuados (presencial, teléfono o chat) para aclarar inquietudes, identificar causas raíz y garantizar un proceso de resolución completo. Postventa en tienda: Gestionar reembolsos y cambios por problemas de calidad, coordinándose con la sede central para cerrar los casos de manera eficiente y puntual. Gestión de productos defectuosos: Registrar y categorizar reclamaciones, documentar las causas, hacer seguimiento de volúmenes según nivel de defecto y decidir la gestión correspondiente (devolución a almacén, uso para exposición o destrucción). Feedback y mejora: Recoger problemas recurrentes de clientes, elaborar informes estructurados y colaborar con la sede central para optimizar productos y servicios. Requisitos Mínimo 1 año de experiencia en atención al cliente o en un rol de servicio similar (ej. retail, hostelería). Se valora experiencia previa en gestión de reclamaciones y relaciones con clientes. Nativo o competencia profesional (nivel B2 o superior) del castellano, con inglés requerido como segundo idioma de trabajo. Capacidad para identificar rápidamente las necesidades del cliente, analizar problemas y proponer soluciones prácticas y rápidas. Fuerte orientación al cliente, con capacidad de gestionar emociones y mantener la profesionalidad en situaciones difíciles. Comunicación clara, estructurada y segura, con flexibilidad para gestionar imprevistos en entornos dinámicos. Familiaridad con sistemas CRM y herramientas de atención al cliente; velocidad mínima de tecleo: 50 palabras por minuto Deseable (pero no esencial) Experiencia en la industria del juguete o en retail de cultura pop Conocimiento del panorama retail local y europeo Comprensión de las tendencias en el mercado de art toys y coleccionables Competencia en mandarín (se considerará una ventaja para la comunicación con la sede central) Si deseas formar parte del camino de POP MART y crees que tienes las habilidades y la pasión para contribuir, haz clic en Solicitar y envíanos tu CV.

Estamos buscando un/a Customer Experience Agent para un E-commerce de muebles de diseño que no deja de crecer. Lo que empezó como un proyecto con mucha ilusión hoy es una empresa consolidada que este año superará los 20M€ de facturación . Crecemos rápido, pero sin perder lo más importante: el cuidado por el cliente y el equipo Si te gusta ayudar, resolver problemas y llevar la experiencia de cliente a otro nivel… sigue leyendo ¿Serás un punto de contacto clave entre nuestros clientes y la marca, ofreciendo una atención cercana, resolutiva y alineada con nuestro tono. Atención al cliente por teléfono, email y chat , de forma ágil y personalizada. Resolución y seguimiento de incidencias relacionadas con pedidos, envíos o productos. Informar al cliente del estado de su pedido de forma clara y proactiva. Seguimiento (follow-up) con clientes para asegurar que todo se ha resuelto correctamente. Elaboración de ofertas y presupuestos y apoyo en la negociación con clientes. Construir relaciones sólidas y duraderas con nuestros clientes, cuidando su fidelidad. ¿Experiencia previa en Customer Care. Castellano e inglés obligatorios (otros idiomas serán un plus). Capacidad de trabajar en equipo y adaptarte a un entorno dinámico. PUNTOS EXTRA SI… Te interesa el mundo de la decoración y el diseño . Sabes escuchar al cliente y detectar sus necesidades reales. Te gusta ir un paso más allá y buscar siempre "la mejor solución". ¿Horario de mañanas : de 8:30h a 16:30h. 4 días presencial + 1 día de teletrabajo . Contrato indefinido a jornada completa . Nuevas oficinas próximamente . Un equipo joven, cercano y con muy buen ambiente .

En Actua, creemos en el poder transformador del aprendizaje y en cómo la tecnología puede impulsar el desarrollo profesional y personal. Buscamos para nuestro Learning Solutions Dream Team, un/a Learning Solutions Consultant apasionado/a, creativo/a y con visión estratégica para transformar entornos de aprendizaje corporativo. Si tienes al menos 5 años de experiencia en consultoría e implementación de plataformas LMS y gestión del talento para liderar proyectos con un enfoque consultivo, tecnológico y pedagógico, queremos conocerte. En este rol tendrás la oportunidad de conectar la tecnología con el desarrollo de personas, diseñando experiencias de aprendizaje que impacten positivamente a equipos y organizaciones. Queremos alguien muy tech-savvy, con un nivel avanzado de inglés, experiencia en gestión de proyectos y habilidades excepcionales de comunicación para interactuar con clientes nacionales e internacionales. ¿Qué harás? • Diseñar experiencias transformadoras: Traducir las necesidades de los clientes en soluciones innovadoras basadas en la Totara Talent Experience Platform, ayudando a empresas a alcanzar sus objetivos estratégicos de aprendizaje. • Inspirar y liderar proyectos estratégicos: Analizar y definir requerimientos, diseñar procesos funcionales y operativos, y guiar la implementación de soluciones con un enfoque colaborativo. • Facilitar la creatividad en equipo: Liderar talleres de Design Thinking para dinamizar la toma de decisiones y co-crear soluciones disruptivas con clientes y colegas. • Empoderar a los clientes: Ser el socio estratégico que acompaña a las empresas en su camino hacia el éxito, ayudándoles a maximizar el potencial de sus plataformas de aprendizaje. • Crear impacto tangible: Supervisar el alcance, calidad y sostenibilidad de los proyectos, asegurando que cada solución entregue valor real y medible. • Construir relaciones sólidas: Participar en las acciones de fidelización y preventa, fortaleciendo nuestra red de clientes y partners. Lo que buscamos en ti: • Visión estratégica y pasión por la tecnología: Capacidad para entender cómo las soluciones tecnológicas pueden transformar el aprendizaje en las organizaciones y en cómo utilizar nuestra tecnología para ello. • Habilidades de liderazgo y ownership real: Experiencia en gestión de proyectos y equipos, con la capacidad de motivar y dirigir hacia resultados excepcionales. • Mentalidad colaborativa: Habilidad para trabajar en equipos multiculturales y facilitar sesiones participativas con clientes y stakeholders. • Enfoque consultivo: Experiencia en implementar plataformas LMS y una comprensión profunda de los entornos de formación corporativa y su impacto en negocio. • Comunicación excepcional: Fluidez en español e inglés, con la capacidad de articular ideas complejas de forma clara y convincente. Requisitos Imprescindibles: Vivir en Barcelona es imprescindible (por favor no te apuntes si no vives en la ciudad o alrededores) Licenciado/a Experiencia como Consultor y/o Project Manager gestionando proyectos de implementación de LMS en el sector corporativo (mínimo 3 años) Conocimiento de Administración de LMS's Experiencia en facilitar sesiones con Design Thinking Tech-savy: con muchas habilidades y pasión por la tecnología Excelentes habilidades de comunicación oral y escrita Liderazgo, facilitación, trabajo en equipo y comunicación Facilidad de aprender rápidamente nuevas tecnologías y metodologías Orientación a resultados Hablar español nativo o bilingue. Nivel de inglés MUY avanzado. Requisitos Deseados: Experiencia en el ámbito de la consultoría. Conocimientos AGILE ¿Qué te ofrecemos? Formarás parte de un equipo apasionado y comprometido con ofrecer soluciones de aprendizaje innovadoras en más de 1.000 organizaciones en España. Trabajamos en un entorno colaborativo y flexible, que fomenta la creatividad, el aprendizaje continuo y el crecimiento profesional. Nos mueve la innovación, y por eso trabarás con las tecnologías más avanzadas y líderes del sector como Totara, Articulate 360 AI, Vyong Go, Good Habitz y Zoom entre otras. Además: Salario fijo Contrato indefinido Seguro de Salud Adeslas Integral 28 días de vacaciones (26 a escoger + 2 por la empresa) Jornada intensiva en verano (Julio y Agosto) Modelo de trabajo híbrido: 2 días laborales en oficina (libre elección) Viernes tarde libre Horario: Lunes a Jueves de 9-14 y 15-18:30 y Viernes intensivo: 8:30-14:30 Horario flexible de entrada Regalo de cumpleaños (cheque regalo Amazon) Envío de Vermut Electronic mensual Todo el café ecológico que puedas beber Fruta fresca en la oficina con Refruiting (Ametller) Office at Home: Ordenador Mac Book Pro, silla, pantallas, soportes, teclado y todo el material necesario Formación profesional en inglés para mejorar las habilidades de comunicación (con objetivo y a éxito) *Recomendado Formación interna con las tecnologías líderes del sector Oportunidades de desarrollo: formación y disponibilidad de días para asistir a conferencias Buen ambiente de oficina con espíritu Startup, políticas de bienestar Formar parte de un sector que tiene mucho impacto en las personas Unos compañeros increíbles Ecosistema de aplicaciones para trabajar y teletrabajar: Zoom, Google Chat, Bookker, Google Drive, Team Work, Office. Nuestro Proceso: Solicitud con currículum Respuesta a preguntas que nos ayudarán a conocerte mejor Entrevista #1 a través de Zoom con People Team Entrevista #2 a través de Zoom con Learning Solutions Team Entrevista #3 presencial con Dirección Entrevista #4 presencial para presentar un caso de estudio Test de personalidad Oferta En Actua estamos comprometidos en crear una fuerza laboral diversa e inclusiva. Construir equipos diversos se traduce en entornos de trabajo que generan mejores resultados para las personas, los equipos y las organizaciones. Somos una empresa que ofrece igualdad de oportunidades y celebra la diversidad de nuestros empleados, clientes y usuarios.

¡HOLA! bienvenido a nuestras ofertas :) Vamos a contarte que buscamos y que nos hace Genuine. ¿Qué estamos buscando? Buscamos un Técnico medio de N2 Genesys Cloud para un proyecto técnico de un importante cliente del sector de telecomunicaciones. Trabajo presencial, en oficinas de cliente (Madrid) ¿Qué tienes que hacer? • Administración Operativa, • Monitorización del estado de la plataforma (colas, agentes, interacciones, flujos)., • Gestión de usuarios, roles, permisos y grupos., • Mantenimiento de colas, skills, horarios, schedules y calendarios., • Revisión y resolución de incidencias de nivel N2 relacionadas con enrutamiento, agentes y funcionalidades del día a día., • Supervisión de integraciones activas (telefonía, grabaciones, IVR, CRM, etc.)., • Ajustes y mantenimiento de Architect, • Ajustes en flujos de llamadas, chat, email y bots conversacionales., • Edición y mejora de tareas, estados, condiciones lógicas, data actions y puntos de decisión., • Ajustes de flujos de IVR basados en cambios funcionales o peticiones de negocio., • Validación de versiones de flujos y despliegue controlado., • Revisión de logs y trazabilidad de flujos para localizar errores operativos., • Perfil sysadmin aplicado a la plataforma, • Gestión de certificados, dominios y parámetros técnicos de la plataforma., • Revisión de conectividad: SBC, SIP Trunks, WebRTC, endpoints físicos., • Monitorización de salud de servicios y recursos asociados., • Apoyo en tareas de mantenimiento programado, actualizaciones o cambios de configuración., • Soporte N2, • Atención y resolución de incidencias escaladas desde N1., • Diagnóstico técnico y soporte avanzado sobre funcionalidades de Genesys., • Documentación de incidencias y soluciones aplicadas., • Escalado a N3 o proveedor cuando sea necesario, con diagnóstico previo., • Documentación y procedimientos, • Coordinarse con miembros del equipo ¿Qué necesitas saber? • Platform Skills (Genesys Cloud / Engage), • Architect (bajo nivel), • Skill de Sysadmin / Infraestructura, • Funcionamiento general de plataformas de Contact Center., • Conocimiento de métricas: interacción, encolamiento, tiempos, estados., • Protocolos SIP, RTP, SRTP., • Conocimiento de SBCs, SIP Trunks y WebRTC., • Codecs (G.711, Opus…), jitter, latencia y troubleshooting básico., • Conceptos de enrutamiento de llamadas y conectividad., • Windows Server y/o Linux a nivel de administración., • DNS, redes, subredes, routing básico y reglas de firewall., • Gestión de certificados (TLS/SSL) y su ciclo de vida., • Diagnóstico básico de red (ping, traceroute, capturas con Wireshark)., • Herramienta ITSM para progreso de tickets PORQUE EN ENTELGY TODO COMIENZA CONTIGO Cuidarte en todos los aspectos es una máxima en Entelgy, es parte de nuestra cultura Genuine que se vive en el día a día. Sabemos lo que te importa, por ello, la conciliación es algo que valoramos y facilitamos con nuestro modelo de trabajo flexible, #Balance así como un conjunto de iniciativas orientadas a potenciar una vida sana y equilibrada, como nuestra plataforma digital de Salud y Bienestar MyWellness, Health Training y actividades en Entelgy SportClub. Además, con nuestro plan de Retribución Flexible MyFlex accederás a diferentes productos con ventaja económica y fiscal, así como podrás beneficiarte de más de 450 descuentos y ofertas especiales en nuestro portal MyClub y muchas cosas más. PONEMOS TODO NUESTRO TALENTO EN POTENCIAR EL TUYO Nuestra universidad Entelgy College pone a tu disposición una amplia oferta formativa en tecnologías, habilidades, certificaciones, 12 idiomas y mucho más. Tú decides en que quieres formarte. Tu crecimiento estará garantizado y potenciado. Vamos contigo en lo que necesites. Ven para formar parte de nuestro equipo, y descubre que no es sólo lo que hacemos, sino cómo lo hacemos. ¡Atrévete a vivir una experiencia Genuine!

Do you want to revolutionise how we buy clothes in a more accessible, personalised and sustainable way? Do you want to develop your talent in a TOP Scale Up and collaborate with the best professionals? At Lookiero, we're looking for a Customer Service to join our dynamic, international, and fast-growing team. If you enjoy communicating with people, solving issues, and finding solutions with a positive attitude, you might be the person we're looking for! Our purpose From Lookiero we are driving the change of online personalised shopping, making it more accessible to everyone. Our mission is to empower thousands of customers, inspire them and help them discover their full potential to succeed in their daily lives. Thanks to technology, Data and Artificial Intelligence, we have an extraordinary opportunity to deliver a unique shopping experience tailored to each individual. With a growing presence across Europe and a team of over 600 people, we are proud to shape the future of fashion through innovation, creativity and purpose. What will be your challenge? Be the front line of our company to the French market. Provide professional support to all customers via email, with a positive attitude and rapidity, solving their problems. Be key in sharing customer feedback with other internal teams, detecting customer impacting issues and finding solutions. Use a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fast-paced environment. Interact with customers through social media Liaise with couriers to track packages and claim lost shipments What will make you succeed? You have at least 1 year of experience in Customer Service Departments. Good Level of English (oral and written) is a MUST, and Spanish speaker. An additional European language is a plus (French, Portuguese, etc.) Experience with software tools such as Zendesk or similar platforms. In addition, we would especially like to see... You are proactive and problem-solving-oriented. Positive and looking for solutions before reporting a problem. You can easily adapt to change. You are rigorous and organised, it's key in this position. What will we bring to you? We are one team. With a culture of collaboration and support, you will find that everyone is always up to help you solve your challenges and have a friendly chat. Good vibes reign! We want to listen to your voice: You will be encouraged (and required) to share your opinions (of course, in a well-argumented way!). Join us in a stimulating work environment that is based on the principles of freedom and responsibility. 100% remote or hybrid. If working from Bilbao is too far away for you, that's OK! We support remote working and if you prefer working in our Headquarters in Bilbao it's also possible. English classes and training budget: We believe in training as a tool to evolve as a professional, to get the best out of you and to be always up to date! If you want to be a key player in our team, see the impact of your work and are excited to learn more about us and the position, APPLY.

¿Eres un experto/a en Data Science buscando tu próximo gran reto? ¡Bluetab, an IBM Company, te está buscando! Certificados como Great Place to Work & Best Place to Work, somos una empresa donde la tecnología y las personas van de la mano. Aquí, no solo creces profesionalmente, sino también como parte de una comunidad donde la innovación, el conocimiento compartido y la calidad humana marcan la diferencia. ¿Qué hacemos en Bluetab? Somos el brazo especializado en Data, Cloud & AI de IBM, trabajando con compañías líderes de múltiples sectores. Diseñamos soluciones de alto impacto usando tecnologías punteras en entornos cloud e híbridos, ayudando a nuestros clientes a transformar sus estrategias de datos y analítica avanzada. En nuestra disciplina de Augmented Analytics, estamos buscando un/a Senior Data Scientists con al menos 4-5 años de experiencia en el diseño y desarrollo de modelos de IA enfocados/as a Gen AI, apasionados/as por la analítica avanzada y con ganas de trabajar en proyectos de alto nivel técnico. ¿Qué harás en tu día a día como Data Scientist? Implementación e implantación de asistentes virtuales inteligentes integrados en ecosistemas de microservicios. Aseguramiento del rendimiento, escalabilidad y robustez de los modelos en producción. Documentación y presentación de resultados de manera clara a equipos técnicos y de negocio. Coordinación de múltiples agentes inteligentes mediante frameworks de orquestación (MCP, Lang Chain, Semantic Kernel). Lo que nos gustaría ver en ti: Arquitectura de microservicios: desarrollo en Python con Fast API, integración de REST APIs y orquestación con colas Kafka (procesos síncronos y asíncronos). Cloud y entornos de datos: Azure/AWS/GCP y/o sobre Databricks. Buenas prácticas de ingeniería: testing (Py Test, funcional y unitario), calidad de código (Sonar, Fortify), CI/CD (Jenkins, Openshift, Docker). Bases de datos y almacenamiento: SQL, No SQL (ej. Mongo DB). Procesamiento del Lenguaje Natural (NLP) e IA Generativa: experiencia en LLMs, RAG (Retrieval Augmented Generation) y Chat Bots basados en GPT (Open AI en Azure). Orquestación de agentes inteligentes: uso de frameworks y protocolos como MCP (Model Context Protocol), Lang Chain, Semantic Kernel u otros. Experiencia en fine-tuning y entrenamiento de modelos de IA Generativa. Conocimiento en analítica de datos y machine learning clásico (regresiones, random forest, boosting). Experiencia en integración de agentes autónomos con sistemas externos (APIs, ERPs, CRMs). Trabajo bajo metodologías ágiles (Scrum, Kanban) con herramientas colaborativas (Jira, Confluence). Valorable experiencia en MLOps / Gen AI Ops: despliegue de modelos en entornos productivos, versionado de modelos, automatización y monitorización. Ahora viene lo bueno por ser bluetaber... ¿que te ofrecemos? Contrato indefinido y un salario acorde al rol y de mercado competitivo (El salario se relaciona en función de las competencias y conocimientos técnicos detectados en el proceso y rol asignado para el puesto con ese stack tecnológico, procurando respetar el sentido de equidad con la plantilla y siendo susceptible de mejora tras las evaluaciones continuas de desempeño). La pregunta estrella. ¿Teletrabajo? Sí, Teletrabajo flexible. A tu entera disposición tendrás también la sede de Madrid y/o los Hubs de Alicante, Barcelona, Bilbao y Málaga según ubicación (y con muy buenas conexiones) como centros de pertenencia. Horarios flexibles de entrada/salida, adaptado a tus necesidades personales y jornada intensiva los viernes y los meses de verano, julio y agosto. 23 días de vacaciones Tarjeta restaurant como beneficio social más allá del salario. Seguro médico & póliza dental con una amplia cobertura también como beneficio social más allá del salario. Disponibilidad además de plan de retribución flexible: Transporte + Guardería. Formación continua gamificada a través del plan rewards, con más de 1800 cursos y certificaciones oficiales. Además, tendrás a tu alcance el programa Career Coach para acompañarte en todo lo relativo a tu desarrollo y crecimiento dentro de Bluetab, con un sistema objetivo de evaluación continua. ¡Tú serás el dueño de tu crecimiento! Tarjeta Regalo Pass de 50€ en el mes de tu cumpleaños. Consideramos que la diversidad es enriquecedora y queremos velar por la inclusión e igualdad de oportunidades, por lo que contamos con un Plan de Igualdad y un Código Ético que recoge estos principios para garantizar la no discriminación de nuestras colaboradoras y colaboradores por cuestión de raza, color, nacionalidad, origen social, edad, sexo, estado civil, orientación sexual, ideología, opiniones políticas, religión o cualquier otra condición personal, física o social. ¿Listo/a para dar el salto a tu siguiente desafío en Data Science? ¡Únete a Bluetab y forma parte de una comunidad tech apasionada por la IA! ¡Inscríbete y da el siguiente paso en tu carrera! #wearehiring #bluetabanibmcompany #bluetaber #boostyourtalent

Multilingual Service Support Engineer – Madrid, Spain Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region. The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You’ll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience. Delivering remote support via phone, email, and chat to customers, distributors, and colleagues Troubleshooting issues related to Central Control systems, software, and network connectivity Managing service-related tasks such as database migrations, remote diagnostics, and system optimisation Preparing and delivering technical training sessions, both online and in-person Contributing to service process improvements and efficiency initiatives Supporting timely service plan renewals and other value-added service offerings Degree in Engineering, Agronomy, IT or a related field At least 3 years of experience in technical support or help desk environments Strong technical understanding of wireless/mobile networks and remote support tools Fluency in English German or Italian

Multilingual Service Support Engineer – Madrid, Spain Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region. The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You’ll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience. Delivering remote support via phone, email, and chat to customers, distributors, and colleagues Troubleshooting issues related to Central Control systems, software, and network connectivity Managing service-related tasks such as database migrations, remote diagnostics, and system optimisation Preparing and delivering technical training sessions, both online and in-person Contributing to service process improvements and efficiency initiatives Supporting timely service plan renewals and other value-added service offerings Degree in Engineering, Agronomy, IT or a related field At least 3 years of experience in technical support or help desk environments Strong technical understanding of wireless/mobile networks and remote support tools Fluency in English German or Italian

La mayoría de las empresas están pegando un chat a su web y llamándolo "IA". Nosotros no. En NativeFerty , estamos construyendo una solución AI-Native para Digital Health. Queremos que las clínicas puedan funcionar 24/7 con agentes autónomos reales, seguros y fiables en entornos clínicos críticos. El reto técnico No solo jugamos con modelos de lenguaje; construimos la infraestructura que los sostiene. Buscamos a alguien capaz de: Diseñar arquitecturas fullstack escalables y seguras , con énfasis en alta disponibilidad, baja latencia y protección de datos sensibles. Implementar sistemas multiagente con tool-use avanzado, memoria, planificación y guardrails robustos. Hacer que la seguridad y la privacidad de los datos sean el cimiento desde el diseño ( privacy by design , auditabilidad completa, trazabilidad criptográfica y compliance normativo nativo). Garantizar alta disponibilidad, control y explicabilidad en entornos regulados. El perfil híbrido: Si dominas las infraestructuras cloud robustas pero también te apasiona el prompt engineering avanzado y el tool-use. Si te obsesiona tanto la seguridad del software como la latencia de un agente. Si estás harto de CRUDs tradicionales y quieres construir sistemas autónomos que piensan y actúan en contextos críticos. Nuestra apuesta: IA de verdad : Sistemas multiagente reales en producción crítica. Ingeniería de alto nivel : Código sólido y escalable. Propósito : Redefinir la salud digital con la máxima confianza y seguridad para médicos y pacientes. ¿Te atreves? Si estás cansado de proyectos superficiales y quieres ser de los primeros en implementar sistemas agénticos seguros en el mundo real, hablemos. REQUISITOS TÉCNICOS MÍNIMOS Ingeniería de Software Sólida Mínimo 5 años de experiencia profesional en desarrollo de software. Experiencia en diseño de arquitecturas fullstack escalables y seguras, con énfasis en alta disponibilidad, baja latencia y protección de datos sensibles. IA Aplicada y Sistemas Agénticos Experiencia con frameworks de orquestación de LLMs. Integración y tuning de modelos vía APIs o open source. Conocimiento sólido de RAG para minimizar alucinaciones. Seguridad y Entornos Críticos Seguridad por diseño (OWASP) y protección de datos sensibles en entornos regulados. Enfoque test-driven para el desarrollo de software. Evaluación continua de respuestas y decisiones de IA : métricas objetivas, evals automatizadas y monitorización para garantizar calidad más allá de la apariencia superficial. Soft Skills & Mentalidad Startup Orientación al producto y autonomía : capacidad para captar necesidades clínicas reales y definir soluciones técnicas end-to-end sin requerir especificaciones exhaustivas. Mentalidad de aprendizaje continuo : actualización constante y rápida asimilación de avances en IA y sistemas agénticos. Comunicación interdisciplinar : traducción efectiva de decisiones técnicas a lenguaje accesible para profesionales sanitarios y stakeholders no técnicos. Stack moderno y cloud-native : algunas tecnologías que valoramos Frontend : React + TypeScript + Next.js Estilos : Tailwind CSS + Shadcn/UI o Radix Backend : Node.js + TypeScript Base de datos : PostgreSQL o Supabase Infra : Docker, Kubernetes, GCP, CI/CD (GitHub Actions) Testing : Vitest + Playwright (E2E) Otros : Redis, autenticación segura (Supabase Auth, NextAuth, Clerk) Nos interesa experiencia con : Frameworks de agentes. Seguridad en datos de salud (encriptación, audit logs, traceability). Desarrollo software basado en sistemas agénticos. No buscamos que domines todo, pero sí que te atrevas con todo: si tienes bases sólidas, el resto llega rápido con las herramientas actuales ¡Si te encaja, hablemos!

Senior FullStack Developer (Python/React) Location: Remote from Spain (Spanish employment contract) Our client is a fast-growing startup from Israel that is on a mission to change the deskless work experience. They created a management platform that allows to easily manage all operations, from scheduling to payroll. Product includes various features: scheduling and time tracking, task management, communication management, chat, knowledge base, help desk, HR & people management, recognition & rewards, documentation, training etc. We are looking for an experienced Senior Product Fullstack Developer, to further develop the management platform. You will tackle a wide array of problems from developing a UI that is responsive to the user and fun to choosing the right backend technologies to solve specific product use cases at scale. 5+ years of experience developing scalable applications using both frontend and backend technologies. ~5+ years of experience with Python . ~3+ years of experience with React , including State Management libraries like MobX, redux . ~ Extensive hands-on experience with MongoDB and MySQL at an expert level. ~ Deep expertise in message queues, especially RabbitMQ , for building scalable, message-driven systems. ~ Experience both with AWS and Azure ~ Understands the complexity of web technology, constraints, UI/UX. ~ At least B2 level of English. Lead the design, development, and maintenance of complex Python applications. Implement automation tests. Participate in code reviews to ensure code quality and maintainability. Monitor application performance and provide optimization recommendations.

At Ledgy, we’re on a mission to make Europe a powerhouse of entrepreneurship by building a modern, tech-driven equity management and financial reporting platform for private and public companies. We are a value-based company with a core focus on being humble, transparent, ambitious and impactful, all in order to delivery the best experience for our customers and end users. As a Senior/Staff Software Engineer at Ledgy, you’ll design and build elegant, scalable systems that power how companies manage their equity. Participate in architecture discussions around scaling workflows, data models, and integrations Work alongside other engineers to implement robust, reliable data flows Collaborate with Product and Design to deliver polished, user-centric experiences Mentor other engineers and share expertise in automation, data modeling, and scalability This team defines and maintains the transaction logic, data model, and core domain behaviour that ensure Ledgy’s platform remains accurate, scalable, and compliant. Reporting — Transforms Ledgy’s core equity data into financial, operational, and compliance reports. You have 7+ years of experience working as a Software Engineer You enjoy tackling complex financial data transformations and compliance requirements You enjoy writing clean, maintainable TypeScript code, both in the backend and frontend You are excited to work with React, NodeJS, and MongoDB You take pride in creating robust, tested solutions for critical business operations Recharge and re-energize with flexible working hours, 25 days of vacation, and up to 40 days of remote work from outside your home country. We make space for your own professional development, with a generous yearly learning & development budget. For candidates based in London or Zurich we use a hybrid work model of 1 day in the office per week. We have a modern, cohesive stack that lets us move fast while maintaining quality: TypeScript Frontend: React, Tailwind CSS, tRPC Backend: tRPC, Node.js, MongoDB Infrastructure: GCP, Terraform Cloud, Kubernetes, Docker, Github Actions Live Coding (75 min): We'll present you with an equity domain problem to solve collaboratively using your preferred language and IDE A chance to meet one of our founders for a 30 minute chat about Ledgy’s mission and values

Gurit, a leading manufacturer and supplier of advanced composite materials, is seeking a talented Customer Service Specialist to join our dynamic team in Falces, Navarra, Spain. Company Overview: Gurit is a global leader in advanced composite materials and engineering solutions that make a difference. With a strong focus on sustainability and performance, we help customers meet demanding challenges while advancing cleaner, more efficient solutions. Gurit serves the Wind Energy, Marine and Industrial sectors and is committed to shaping a sustainable future through continuous innovation and trusted global partnerships. Our Falces manufacturing site, located in Navarra, Spain, is a manufacturing hub for producing core materials used in wind, marine, and industrial applications. We are looking for a customer-focused Customer Service Specialist with excellent communication skills to join our team. The successful candidate will report to the Supply Chain Manager and will be responsible for handling enquiries, resolving issues and ensuring a positive experience for every customer, whilst maintaining high standards of quality and service. Handle customer enquiries, requests and complaints via various channels (telephone, email, chat). Receive, process and follow up on orders, incidents and service-related operations. Accurately record and update information in the Dynamics 365 ERP system. Collaborate with internal departments (Sales, Logistics, Technical Support, etc.) Manage transport for customer shipments. Meet the service objectives (SLAs, KPIs) set by the company. Identify opportunities for improvement and propose actions to optimise customer service processes. A university degree in Business Administration/Economics or equivalent. Excellent oral and written communication skills in Spanish and English (required for dealing with our customers). Proficiency in Microsoft Office and Dynamics 365 ERP. Previous experience in customer service or similar roles (minimum 2–3 years). Experience in logistics, distribution or supply chain environments.