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Experteer Overview In this role you will provide 24/7 multilingual support to guests via phone, email, and chat, leveraging AI-enabled tools to resolve issues with empathy. Work is remote from Spain on rotating shifts, with opportunities for professional development and wellbeing support. You will collaborate with global teams to ensure guests enjoy their holidays and experience seamless service. This position is ideal for a proactive, customer-centric communicator who thrives in a dynamic, diverse environment. Compensaciones / Beneficios • Handle guest inquiries across multiple channels (phone, email, SMS, online messaging) with empathy and clarity • Use AI-enabled tools to deliver fast, effective support and problem resolution • Resolve complaints and issues, escalating when necessary to maintain guest satisfaction • Collaborate with global suppliers and internal teams to fix problems quickly • Contribute to a rolling shift pattern including mornings, afternoons, and nights • Maintain up-to-date product knowledge to assist guests accurately Responsabilidades • Right to work in Spain • Fluency in Dutch, French u0026 English; knowledge of an additional European language is a plus • Customer-first mindset with ability to support upset customers • Tech-savvy, comfortable with AI tools and learning new systems • Remote-ready with ability to work rotating shifts • Organized, adaptable and able to multitask under pressure Requisitos principales • remote work from anywhere in Spain • seasonal permanent contracts • training days paid • access to TUI Learning Hub and Skills Academy • Language Lesson resources • WeCare Team u0026 24/7 Wellbeing Hub

What you will do on your journey with Web Beds.As a Commercial Technology Specialist, you will work closely with API clients, commercial teams, and technical stakeholders across the APAC region to support, maintain, and optimise client connectivity to Web Beds’ hotel distribution platform. This involves onboarding new API partners, managing connection setup and mapping, monitoring system performance, troubleshooting connectivity issues, and ensuring seamless day-to-day technical operations for our growing client portfolio.This role requires a technically minded, analytical, and solutions-driven individual with strong problem-solving, communication, and stakeholder management skills. You will work across both technical and commercial functions, becoming an expert in Web Beds’ end-to-end business processes and technology ecosystem. Through proactive support, issue resolution, and continuous performance monitoring, you will play a key role in delivering an exceptional client experience and supporting Web Beds’ continued growth across the APAC region.In this role you will: Systems and API subject matter expertise: Become a subject matter expert in Web Beds’ systems and API connectivity by developing in-depth knowledge of our platforms, workflows, and end-to-end business processes. API client integration management: Manage API client integrations by supporting the onboarding, setup, mapping, testing, and implementation of new API client connections across the APAC region. Connectivity monitoring and optimisation: Monitor, maintain, and optimise API connectivity by proactively reviewing connection performance, identifying trends, and ensuring stable and efficient integrations. Technical support delivery: Provide exceptional technical support through phone, email, chat, and virtual meetings, ensuring timely resolution of client and internal stakeholder queries. Technical issue diagnosis and resolution: Diagnose and resolve complex technical issues by investigating system behaviour, analysing root causes, and implementing effective solutions or workarounds. IT and platform support collaboration: Collaborate with IT and platform support teams to escalate, track, and resolve bugs, system defects, and platform-related issues. Technical documentation creation: Create and maintain technical documentation including process guides, troubleshooting materials, and knowledge base articles to support operational excellence. Performance and activity analysis: Analyse system performance and client activity by monitoring usage trends, identifying risks or optimisation opportunities, and recommending improvements. Cross-functional alignment: Work cross-functionally with technical and commercial teams to support client onboarding, answer technical queries, and deliver seamless client experiences. Continuous improvement driving: Drive continuous improvement initiatives by identifying process enhancements, automation opportunities, and best practices to improve operational efficiency and client satisfaction. The skills we would love to see in your suitcase. Minimum 2 years of experience in application support, technical support, system integration, or a related IT field.Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent professional experience.Working knowledge of API technologies and integration protocols such as XML, SOAP, REST, or similar.Strong troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues.Self-motivated, quick learner, and able to perform effectively under pressure in a fast-paced environment with competing priorities.Proven ability to work independently as well as collaboratively across technical and commercial teams.Experience in software development, scripting, or understanding of SQL queries would be advantageous.Strong attention to detail, organisational skills, and a proactive, customer-focused mindset.Flexibility to work 14:00 – 23:00 Jakarta time, including weekends on a rotational basis.Excellent written and verbal communication skills, with fluent English (spoken and written) required.Mandarin language proficiency would be considered an advantage. #J-18808-Ljbffr

ABOUT QUINCEQuince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2 C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.ABOUT QUINCEQuince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2 C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.OUR CULTUREQuince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.The Role:Customer Service Team ManagerWe are seeking a German-bilingual Customer Service Team Manager to build and lead our founding German Customer Experience team, based in our Center of Excellence in Barcelona on a hybrid schedule. This is a hands‑on, people‑first leadership role responsible for standing up and scaling a high‑performing CX team that delivers consistently exceptional customer experiences across all channels—phone, chat, email, and social—for our German-speaking customers.Fluency in both German and English is required, as you will hire, coach, and develop frontline German-speaking Customer Experience Specialists while collaborating across our global CX organization. In this role, you will drive measurable business and customer impact by developing frontline talent, embedding operational rigor, translating data and customer insights into action, and leveraging technology and automation to continuously improve performance, efficiency, and engagement in a fast‑paced, dynamic environment. Lead, manage, and develop a team of Barcelona - based CX Specialists delivering best-in-class omni‑channel customer experiences (phone, chat, sms, email).Elevate team performance and KPIs (CSAT, FCR, Quality, Productivity) through continuous improvement, empowering the team to deliver frictionless, luxury‑grade service rooted in a genuine, human‑centered Quince standard of careCoach and mentor team members to grow their skills, maintain engagement, and exceed performance expectations.Collaborate cross‑functionally with product, logistics, and marketing to solve customer pain points, improve processes, and elevate the customer journey.Lead initiatives that reduce friction, improve efficiency, and enhance customer satisfaction, applying Test & Learn and Scrappy thinking.Assist with hiring, onboarding, and training CX Specialists, ensuring alignment with Quince values and operating principles. At least 4 years of customer experience or support leadership, including at least 2 years managing high‑volume, customer service teams (retail or e-commerce a plus).Professional fluency in German and English (written and spoken) — able to coach, deliver feedback, and communicate nuanced customer and business topics effectively in both languages.Proven ability to maintain engagement, accountability, and performance in remote and distributed teams.Strong understanding of key CX metrics and ability to drive results using KPIs.Experience with CX platforms such as Zendesk, Gladly, or similar ticketing/CRM tools.Excellent written and verbal communication skills, with keen attention to clarity, tone, and customer focus.Comfortable working in a fast‑paced, evolving startup environment, demonstrating adaptability, growth mindset, and scrappiness.Weekend and holiday availability, especially during peak periods (November–December).Hybrid set up.Bachelor’s degree or higher preferred. WHY QUINCE?Joining Quince means being part of a mission‑driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.EQUAL OPPORTUNITY & HIRING INTEGRITYQuince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case‑by‑case basis.Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.Security Advisory: Beware of FraudsAt Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and Linked In; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit‑based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.#J-18808-Ljbffr

Experteer Overview In this role you support guests from around the world via phone, email, SMS, and chat, leveraging AI tools to resolve issues with empathy. You work within a dynamic, multilingual team and collaborate with suppliers to ensure guests can enjoy their holidays. You’ll operate a rotating schedule including mornings, afternoons, and nights, with remote work from Spain on seasonal, fijo discontinuo contracts. This is a chance to grow through learning, wellbeing and sustainability initiatives while delivering outstanding service. Compensaciones / Beneficios • Answer guests across multiple channels and resolve issues with empathy and care • Utilize AI technology to deliver fast, effective support and problem-solving • Collaborate with global suppliers and internal teams to fix issues quickly • Work a rolling rota including mornings, afternoons, and nights • Support customers in English and Polish (and possibly other European languages) • Participate in training and development opportunities and contribute to a positive guest experience Responsabilidades • Right to work in Spain • Fluent in English and Polish; other European language preferred • Bilingual readiness to support customers across languages • Customer-first mindset with ability to handle upset customers • Comfortable with AI tools and learning new systems • Remote-ready with ability to work rotating shifts • Organized, adaptable and calm under pressure Requisitos principales • remote work from anywhere in Spain • seasonal permanent contracts (fijo discontinuo) • paid training days • access to TUI Learning Hub and Skills Academy • language lessons • WeCare Team u0026 24/7 Wellbeing Hub access

Junior Affiliate Marketing Manager (german speaking)Junior Affiliate Marketing Manager (german speaking)1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Junior Affiliate Marketing Manager (gn) – Palma de MallorcaWir sind Next Level – dein Einstieg ins Affiliate Marketing mit Nawid.Seit 15 Jahren bringen wir Online Marketing auf das nächste Level. Unser Gründer Nawid gehört zu den bekanntesten Affiliate Marketing Experten im DACH-Raum – sein Wissen hat bereits über 20.000 Projekte weltweit erfolgreich gemacht. Jetzt suchen wir dich als Junior Affiliate Marketing Manager (gn) für unser wachsendes Team in Palma.Deine AufgabenAufbau und Betreuung von Affiliate-Partnerschaften (E-Mail, Chat, persönliche Meetings)Unterstützung bei Kampagnen zur Partneraktivierung und Performance-SteigerungAnalyse von Daten und Ableitung von OptimierungsmaßnahmenRecherche und Identifikation neuer PartnerDas bringst du mitAbgeschlossenes Studium in Marketing, Wirtschaft, Medien oder vergleichbaren Bereichen oder eine abgeschlossene Berufsausbildung, z.B. als Kaufmann/-frau für Marketingkommunikation, Medienkaufmann/-frau Digital & Print oder Kaufmann/-frau im E-CommerceErste Erfahrung im Marketing, Vertrieb oder Projektmanagement von VorteilSehr gute Deutsch- und EnglischkenntnisseAnalytisches Denken, Motivation und kommunikative StärkeDas bieten wir dirEchte Einblicke in alle Bereiche des Online MarketingsUnbefristeter Vertrag + 23 Urlaubstage zum StartUmfassendes Onboarding und MentoringModernes Büro im Herzen von Palma und ein internationales TeamRegelmäßige Team-Events, Getränke, Kaffee-Flat und ObstSpanischkurse an der Escuela Oficial de Idiomas in PalmaJoin our crew!Lebe, wo andere Urlaub machen – ohne Saisonstress. Arbeite mit uns an spannenden Projekten und wachse über dich hinaus.Bewirb dich jetzt direkt hier bei LinkedIn oder per Mail an lisichkova@next-level.com .Wir freuen uns auf deine Geschichte!Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionMarketing and SalesIndustriesAdvertising ServicesReferrals increase your chances of interviewing at Next Level Affiliate Marketing by 2xGet notified about new Affiliate Marketing Manager jobs in Greater Palma de Mallorca Metropolitan Area.Palma, Balearic Islands, Spain 3 weeks agoPalma, Balearic Islands, Spain 1 week agoPalma, Balearic Islands, Spain 3 months agoPalma, Balearic Islands, Spain 3 months agoGRADUATE PROGRAM: EJECUTIVO/A DE CUENTA / ACCOUNT MANAGER PALMA DE MALLORCAPalma, Balearic Islands, Spain 1 month agoPalma, Balearic Islands, Spain 3 days agoPalma, Balearic Islands, Spain 1 month agoTechnical Key Account Manager - MallorcaPalma, Balearic Islands, Spain 3 days agoPalma, Balearic Islands, Spain 3 weeks agoAccount Manager Yachting (IT, Network, Communications, and Cybersecurity Services)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr