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This role is accountable for shaping and delivering HP’s future talent pipeline across APJ and EMEA by leading university recruitment and experience programs that reflect HP’s Leadership Principles, culture, and innovation agenda. The role drives end-to-end strategy, execution, and continuous transformation of university hiring, internship, and graduate programs—attracting, developing, and converting exceptional talent to help shape the future of technology. With a strong focus on proactivity, data-driven decision-making, innovation, and automation, the role continuously evolves how HP designs, scales, and measures early-career talent programs to meet dynamic business needs, changing workforce expectations, and future skills demand. • Lead and own university recruiting strategy and execution across APJ and EMEA, driving proactive workforce planning, demand forecasting, and delivery excellence for multiple business units and geographies., • Serve as a strategic partner to the Director of Global University Programs by helping shape the global university talent agenda, translating priorities into regional execution, and ensuring alignment across global program objectives., • Set strategic vision and direction for sourcing, school strategy, employer branding, and communications, leveraging inclusive practices, market insights, and innovative AI-enabled and automated recruiting solutions to build future-ready talent pipelines., • Champion innovation and continuous improvement by identifying opportunities to automate processes, use AI, standardize ways of working, and scale best practices across regions, improving candidate experience, efficiency, and compliance., • Apply AI, automation, and digital recruiting tools responsibly for improving productivity, decision quality, candidate engagement, and process consistency., • Design consistent, engaging candidate and intern experiences across digital, in-person, and hybrid touchpoints to strengthen attraction, engagement, and conversion., • Lead the design and execution of consistent, scalable intern and graduate onboarding and development programs, accountable for budgets, governance, tracking, approvals, and reporting across respective geographies., • Drive strategic university partnerships and ecosystem relationships, continuously assessing core schools and related institutions to ensure alignment with HP’s business priorities, skills strategy, and local legal and contractual frameworks., • Ensure recruiting processes, university partnerships, and program operations align with regional compliance requirements, data privacy standards, employment practices, and HP governance expectations., • Act as a consultant to business leaders, People Partners, and TA stakeholders, influencing decisions through data, insights, and market perspectives., • Own metrics, analytics, and outcomes, following clear success measures, tracking performance, and translating data into actionable insights., • Lead, coach, and develop a high-performing team, fostering a culture of accountability, inclusivity, innovation, and growth, while acting in line with HP Leadership Principles and positive people leadership., • Successful delivery of scalable, high-impact university hiring and programs across APJ and EMEA., • Achievement of hiring, conversion, quality‑of‑hire, and CSAT outcomes aligned with business priorities., • Continuous improvement and automation of university recruiting processes and programs., • Strong stakeholder satisfaction and visible leadership impact across HR and the business., • 8+ years’ industry experience in Human Resources, University programs, Recruitment, and Management or equivalent degree level, with at least 1 year of experience as a team lead or managing people., • Proven experience leading complex programs across regions and markets, ideally in a matrixed, global organization., • Proven experience leading teams to successful outcomes through ambiguity and change, both in person and remotely., • Proven experience developing people through coaching, providing stretch assignments, formal learning and project ownership., • Fluent in English., • Strong business acumen and cross‑cultural leadership capability., • Demonstrated ability to drive change, influence without authority, and lead transformation., • Strong people leadership and coaching capability, with a passion for developing talent and building high‑performing teams., • Strategic, consultative mindset with ability to influence senior stakeholders., • High level of ownership, proactiveness, and drive for results., • Creates an engaging, positive team environment while maintaining strong accountability for results., • Encourages new ideas and leads cross‑functional teams to successful outcomes., • Brings creativity to strategic thinking and problem solving, identifying new approaches that improve outcomes and simplify execution., • Innovative, forward‑thinking, and solution‑oriented; comfortable challenging the status quo., • Excellent communication, storytelling, and executive presentation skills., • Collaborative leader who thrives in complex, global, and fast‑changing environments., • Entrepreneurial attitude, with success building new programs and driving change with resistant teams and businesses., • Introspective growth mindset for self‑development and demonstrated emotional intelligence., • Advanced use of Excel, Power BI, analytics, and data storytelling to inform decisions., • Strong AI fluency, with the ability to identify practical use cases, automate repeatable work, improve insights, and help the team adopt smarter, more efficient ways of working., • Deep understanding of recruitment technologies, policies, strategies, benchmarking, and university data., • Strong project and program management capabilities., • Social and digital media savvy, with the ability to leverage LinkedIn, university platforms, virtual events, talent communities, and digital campaigns to strengthen employer brand visibility, engage early‑career talent, build diverse pipelines, and measure engagement impact. Human Resources Full time No shift premium (Spain) 25% Not Specified HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal” #J-18808-Ljbffr

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Mission As the GPC Service Performance Lead, you will contribute that Global Patient Care (GPC) business objectives are achieved efficiently by leading a high-performing team of GPC Service Performance Specialists and managing the performance of GPC’s workforce. In this critical management role, you will design and implement staffing and performance models to meet operational demands while aligning performance management with strategic business objectives across an omnichannel environment. This role involves overseeing detailed volume forecasting, performance planning, and monitoring trends to maximize efficiency and effectiveness across GPC’s global operations. You will lead a team responsible for designing and monitoring key performance indicators (KPIs) across all supported channels, validating performance data, and identifying early patterns. You will ensure the GPC Leadership Team is proactively informed when course correction is required, managing the balance between accurately forecast volumes and the desired service levels to ensure a consistent customer experience. Key Accountabilities - Develop and implement service performance strategies to meet global operational and efficiency goals. - Lead and develop a high-performing team of GPC Service Performance Specialists, fostering a culture of excellence and accountability. - Oversee strategic forecasting processes, ensuring accurate volume and capacity planning across all channels. - Design, maintain, and validate global KPI frameworks to drive improvement and ensure data-driven decision-making. - Analyze service performance data to identify trends, proactively providing the GPC Leadership Team with insights for operational course correction. - Partner with internal and external stakeholders to provide channel forecasts and validate partner outcomes align with Roche performance standards (KPIs). - Strategic Reporting Liaison: Liaise with global reporting teams to drive close collaboration, ensuring that validated, high-quality data is consistently available for GPC Leaders. - Data Integrity & Governance: Lead the review and validation of reporting outputs to guarantee the highest level of accuracy and integrity across all operational performance metrics. - Monitor productivity metrics and global performance to identify and implement opportunities for continuous improvement and process optimization. - Proactive participation in or management of projects to develop infrastructure and administration processes within the performance area. - Cultivate an inspiring and inclusive team environment that promotes diversity, cross-functional collaboration, and overcomes the challenges of a multi-location setup. - Drive the talent acquisition and hiring process, focusing on selecting and retaining top talent while maintaining a positive work environment. - Provide proactive feedback and coaching to team members, managing performance evaluations, compensation reviews, and succession planning. - Ensure team adherence to all P&C and compliance policies, fostering a culture of integrity and accountability. Key skills and Experience - Bachelor’s degree or equivalent professional experience. - Proven leadership experience, preferably in an international setting and a multi-channel contact center. - 3-5 years specialization and in-depth knowledge of Service Performance, Forecasting, and Operational Analytics. - Methodological competence and strong analytical skills with an affinity for complex data and figures. - Strategic planning skills and the ability to make quick, effective independent decisions. - Workforce Management (WFM) and Reporting tool experience is highly preferred. - Proven people management and coaching skills with the ability to build effective teams and enhance professional development. - Change Management experience and a track record of driving operational excellence. - Result-oriented and customer-centric with a growth mindset, enjoying a diverse and intercultural environment. - Excellent communication skills, empathic, and solution-oriented approach. - Fluent spoken and written English. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

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