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  • Mgr, Business Development EMEA
    Mgr, Business Development EMEA
    5 days ago
    Full-time
    Barcelona

    Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. This position will work onsite in Weybridge, UK We are seeking a high-performing, commercially astute Business Development Manager to drive new, profitable growth across EMEA markets (excluding UK & Ireland). This role is responsible for unlocking new distribution opportunities, accelerating the development of emerging travel partner accounts, and expanding Celebrity Cruises' footprint across continental Europe. Based in the UK, the role is predominantly telephone-based but may also include European travel to support training, partner meetings, ship visits, events and key industry conferences. The duties below are the main duties & responsibilities however this job description in no way states or implies that these are the only duties to be performed by the employee. Employees will be required to perform any other job-related duties assigned by their line manager or management. 1.Strategic Growth & Partnerships: · Drive activation of long-tail partner accounts and International Representatives, uncovering untapped opportunities and accelerating revenue generation · Lead the development and execution of a regional MICE strategy, establishing it as a high-potential distribution channel · Establish, own and manage key EMEA tourist board partnerships, working alongside Key Account Managers in local markets, to maximise collaboration through joint marketing, events and training initiatives · Use market insights, competitor intelligence and consumer trends to optimise commercial tactics and maximise return on investment · Lead commercial negotiations with new newly acquired partners to secure long-term, profitable partnerships · Collaborate with EMEA Training and Trade Marketing to deliver compelling tools, training programs and sales resources that enable success 2. Profitability & Commercial Effectiveness · Analyse performance data and market insights to ensure all sales activities contribute to profitable, sustainable growth. · Establish clear ROI measurement across all initiatives, ensuring commercial investments deliver optimal value. · Produce strategic product and account plans aligned to booking curves and demand cycles · Ensure trade partnerships exceed market averages in both revenue and margin performance · Apply a data-led approach to prioritise high-value partnerships and attract affluent customer segments. 3. Sales Delivery & Accountability · Consistently achieve targets and revenue goals set by leadership. · Demonstrate strong financial discipline, delivering all initiatives on time and within budget · Provide timely, insightful sales reporting, including performance updates and market intelligence · Utilise sales management and technology platforms to optimise efficiency and performance QUALIFICATIONS AND EDUCATION · 5+ years' experience in business development or sales within the travel or hospitality sectors. · A strong track record of success in European markets. · European language skills and cruise industry experience are highly desirable. · Demonstrable success in new customer acquisition and revenue growth. · Experience using data-driven sales and marketing strategies. · Excellent relationship-building ability across internal teams and external partners. · Strong verbal and written communication skills, with confidence presenting to senior management, customer groups and training audiences. · Strong commercial thinking, analytical capability and decision-making skills. · Highly motivated, positive, resilient and able to manage multiple priorities in a fast-paced environment. · Creative problem-solver with an ability to deliver innovative solutions. · Proficiency in PowerPoint and Excel. FINANCIAL/QUANTITIVE RESPONSIBILITIES · Accountable for accurate monthly forecasting of marketing funds and ensuring all budget allocation is commercially sound and effectively invested WORKING CONDITIONS · Office based in Weybridge Surrey · Monday to Friday between 8.30am - 5pm (to accommodate European time zone) · 25 days annual leave + corporate holiday between Christmas and New Year · Competitive annual salary and commission scheme · Private medical Insurance & Employee Assistance Programme · Familiarization cruise within first year + ongoing employee cruise benefits · Online learning and career development programme · Employee Reward gateway/smartport We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! The position is not eligible for work authorization sponsorship Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

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  • Junior Sales Coordinator
    Junior Sales Coordinator
    5 days ago
    Full-time
    Ciutat Vella, Barcelona

    About Miiro Borneta Hotel Located in the charming Born district, at the very heart of Barcelona’s Ciutat Vella, Miiro Borneta Hotel offers 92 stylish rooms, an open-kitchen restaurant, a cocktail bar, and a spectacular rooftop terrace with breathtaking views of the city center. We are a hotel full of personality, style, and a dynamic atmosphere, where teamwork and both guest and employee experiences are equally valued. About the Position We are looking for a highly organized and hospitality-driven Sales Coordinator who will act as the link between clients and operations, ensuring flawless delivery from enquiry to post-event follow-up. This is a sales-oriented profile with a primary focus on rooms revenue and group coordination, ensuring accurate execution, smooth internal communication, and an excellent guest experience. Builds strong relationships with clients, agencies, and repeat accounts, and supports proactive commercial actions. Strong English communication skills and previous hospitality sales experience are essential for this role. Main Responsibilities • Supervise showrooms and event spaces prior to site inspection., • Manage room group bookings end-to-end (from enquiry to post-event follow-up)., • Coordinate with Rooms team to ensure accurate information flow and smooth delivery., • Manage rooming lists and operational requirements (e.g., early check-in requests)., • Review arrival lists to identify corporate and repeat accounts., • Track and follow up on corporate account production and key client activity., • Prepare and issue events quotations., • Welcome clients on arrival and introduce them to the Rooms teams if needed., • Coordinate with the GEM for VIP or special group arrivals., • Manage rooming lists, BEO updates, and other operational requirements., • Prepare contracts and proformas., • Supervise deposits, ensure timely payments, and close invoices., • Follow up with clients via email after the event., • Support the Sales Manager with sales blitzes and proactive commercial actions., • Build and maintain relationships with frequent clients., • Assist PR and community events when Sales Manager is not available. Requirements & Skills • Previous experience in Sales within a hotel (essential)., • Strong hospitality background with a solid understanding of hotel operations., • Excellent English level (spoken and written) – mandatory., • Fluent Spanish; additional languages are a plus., • Outstanding communication and interpersonal skills., • Commercial mindset and results-driven attitude., • Highly organized with strong attention to detail., • Ability to manage multiple priorities and deadlines., • Professional, proactive, and service-oriented approach.

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  • Executive Housekeeper
    Executive Housekeeper
    5 days ago
    Full-time
    Barcelona

    Summary: The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. The Executive Housekeeper possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through exceptional service while demonstrating exemplary leadership skills. He/she continually strives to exceed hospitality industry cleanliness and presentation standards, while ensuring complete guest and team satisfaction. He/she establishes and maintains a positive working environment of transparency, fairness and consistency, with clear performance expectations and open and frequent communication. He/she focuses on operational goals where training, leadership development and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Executive Housekeeper instills an environment where team members are enabled to deliver exceptional customer service to our guests through flawless and cons Essential Duties and Responsibilities 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas., 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Spends at least 50% of working day in front-of-house operations to set tone and oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. Ensures all administrative and back of house functions are completed on time, accurately and are maintained to standard., 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Responds to guest complaints and concerns in prompt, empathetic, and customer centric manner, ensuring appropriate resolution and using every guest issue as an opportunity to coach and mentor the Housekeeping management and team. Executive Housekeeper will permanently resolve recurring service failures through root cause analysis and effective problem solving techniques. Practices sound business sense in an ethical manner at all times. Enforces and assists shipboard senior management team in facilitating the ‘Guest Conduct Policy’., 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Demonstrates strong ability to coach and develop team members on effective problem resolution skills and aptitudes. Ensures team communication is maintained at highest levels, through activities such as morning line up, etc. to constantly keep team informed and aware of relevant information. Evaluates and tracks development on an individual and team level, ensuring every team member receives frequent, open and honest feedback about his/her performance, individual strengths and improvement opportunities. Reviews and ensures compliance with the training matrix for all positions., 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Demonstrates aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the ship. Collaborates with CTI or other designated company to ensure Laundry staffing needs are constantly maintained and planned for. Is able to identify skill sets in individuals for succession planning for fleet-wide Housekeeping operations., 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Ensures all laundry equipment is maintained in good working order and advance planning is put into place to ensure that long-term equipment needs are met. Maintains an accurate inventory of all linen, terry, crew linens and other items par levels, ensuring that at all times purchases are made to maintain sufficient par to meet the business demands. Ultimately ensures that the quality of all linen items serviced for the ship along with guest and crew items are up to the required presentation standards. Reviews regularly the quality control and discard sheets and provides root cause analysis. Completes daily walk through of the laundry operation and completes a formalized laundry inspection each week with the Laundry Master., 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Maintains appropriate cleaning costs and monitors consumption, storage and supply orders placed to minimize waste. Prepares financial operational business plan to enhance the overall business performance of the division. Applies strategic planning to identify business efficiencies within the division’s cost center supporting company targets and goals, and seeking ways to promote revenue streams., 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information., 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use., 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Continually updates job knowledge by investigating new trends in housekeeping and cleanliness practices, reviewing professional publications, establishing personal networks, and sharing of best practices, lessons learned and new benchmarks with shipboard management and shore-side support groups., 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes. Works to ensure that their divisions’ manager and supervisor placement's maximize individual strengths to support the organizational needs. Through managing individual strengths this will allow for a seamless management handover allowing for minimum disruption to the team and operation., 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document. Disseminates appropriate information and section assignments, ensuring poor performers are coached, re-trained and counseled through back of house rotation. Utilizes progressive disciplinary process in accordance with guidelines and ensures top performers are consistently recognized and motivated., 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers., 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Reviews with the BOH Senior Deck Supervisor on a per voyage basis the assignment of resources from divisions., 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards., 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm., 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution., 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, p

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  • CAMARERO - 30 horas Barcelona
    CAMARERO - 30 horas Barcelona
    8 days ago
    €1300–€1550 monthly
    Part-time
    L'Eixample, Barcelona

    Buscamos un/a camarero/a con talento, energía y pasión por la gastronomía para unirse a nuestro equipo de Barcelona centro. Si te motiva un entorno estable, con proyección y un equipo sólido, ¡queremos conocerte! Funciones Principales: • Atender, preparar y organizar la barra para dar servicio de bebidas y cócteles., • Preparación de la sala y la terraza para cada servicio., • Limpieza y orden de la sala y barra., • Preparación de pedidos de delivery., • Resolución de incidencias de clientes y/o pedidos., • Otras funciones para garantizar el correcto funcionamiento de cada servicio. Requisitos: • Experiencia en sala y barra con capacidad para trabajar de manera autónoma (IMPRESCINDIBLE)., • Perfil con experiencia en hostelería, habituado/a a tratar con el cliente., • Agilidad y rapidez en el servicio (alto volumen de trabajo)., • Persona dinámica y autónoma., • Perfil enfocado a la venta y con don de gentes., • Disponibilidad y flexibilidad horaria (turnos partidos, mañana y/o tarde) y para realizar horas complementarias., • Capacidad para trabajar en equipo., • Se valora el catalán hablado y el inglés. Ofrecemos: • Incorporación inmediata., • Jornada de 30 horas semanales., • Estabilidad laboral, • Salario según convenio. Somos una empresa que consideramos como una pequeña gran familia, donde trabajar es gratificante. ¡Únete a nuestra familia y crezcamos juntos!

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  • Cocinero/a y Ayudante/a de Cocina
    Cocinero/a y Ayudante/a de Cocina
    1 month ago
    €22000–€23000 yearly
    Full-time
    Sarrià-Sant Gervasi, Barcelona

    BRUTALIA es una compañía de restauración de momento en Barcelona y con la misión, de tener pronto, su presencia en las principales ciudades de España. Nacimos dispuestos a aportar el máximo valor a nuestros clientes apostando por pastas de alta calidad, con el reto de implementar nuestra tecnología punta aplicada a las operaciones y desarollar una marca fresca y disruptiva que pueda crear una comunidad. Nuestros pilares son tres : Producto, operativa y marca. Con estos pilares muy bien claros y un equipo de involucrado, donde cada persona de la compañía respete la cultura de la ultima, permitera que crezcamos juntos, creando una marca referente en el mercado del delivery nacional. Nuestra visión es impactar y ser el referente número 1 dentro de la categoría y llegar a las principales capitales de España. ¿Qué vas a encontrar trabajando en BRUTALIA? Un grupo de personas motivadas con un mismo objetivo, un ambiente dinamico y con reales oportunidades de crecimiento (no es la tipica frase de cada oferta de empleo, es realidad), compañeros que te apoyan cada día e apuestan en tu crecimiento profesional y por acabar, pero no meno importante, cada dia en BRUTALIA será estimulante. ¿Cuáles serán tus funciones y responsabilidades? Como Kitchen Assistant tu responsabilidad será operar en cocina maximizando la calidad y cuidando lo más importante: nuestro producto. Algunas de tus funciones serán... • Apertura y/o cierre del local. Recepción de pedidos, descarga y ubicación de mercancía., • Gestión del tiempo de manera efectiva de acuerdo con el registro de pedidos a través de las pantallas. Interacción con pantallas para asegurar los objetivos., • Conocimiento y ejecución de recetas, producciones y procesos de cocina., • Conocimiento y ejecución de tareas y responsabilidades propias de cada partida., • Conocimiento y ejecución de los procesos de limpieza, SSAA y estándares de calidad de la compañía., • ¿Qué te hará crecer en BRUTALIA?, • Tener pasión por la restauración y la cocina, que te guste lo que haces., • Tener experiencia como Cocinero/a o Ayudante de Cocina., • Tener conocimiento básico de técnicas y manipulación de alimentos, así como seguridad alimentaria., • Tener experiencia en restaurantes de comida rápida, PASTAS u hostelería organizada es deseable., • Comunicarte de manera efectiva tanto con tus compañerxs como con clientes, proveedores, etc., • Organizarte, saber gestionar el estrés y tener capacidad para trabajar bajo presión, y aún así, ser detallista y preciso en tu trabajo., • ¿Qué podemos ofrecerte?, • Contrato: indefinido (30 días de período de prueba), • Horarios: algunos días partido y 2 días de descanso, • Ubicación: San Gervasi

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  • Florista
    Florista
    2 months ago
    Full-time
    Gràcia, Barcelona

    Buscamos profesionales con experiencia y pasión por el trabajo artesanal con flores y plantas. Si te gusta crear, trabajar de cara al público y formar parte de un equipo dinámico, esta oportunidad es para ti. Funciones del puesto: • Atención al cliente y asesoramiento personalizado., • Preparación de ramos, arreglos florales y composiciones para eventos., • Cuidado y mantenimiento de flores y plantas., • Gestión básica de tienda: colocación de producto, limpieza, y reposición., • Manejo de pedidos y encargos diarios. Requisitos: • Experiencia previa demostrable como florista., • Creatividad y gusto por el diseño floral., • Disponibilidad inmediata para jornada completa (40h)., • Capacidad para trabajar en equipo y mantener el ritmo en días de alta demanda., • Dominio en la creación de ramos, centros, bouquets y arreglos florales variados., • Experiencia con flores frescas, preservadas y plantas., • Valoramos experiencia en servicio rápido o plataformas de delivery., • Español hablado y escrito a nivel superior; catalán hablado y escrito a nivel medio. Competencias adicionales: • Creatividad y sensibilidad estética para diseñar composiciones atractivas., • Agilidad y organización para gestionar varios pedidos a la vez., • Proactividad para anticipar necesidades de la tienda., • Resolución ante imprevistos o picos de demanda., • Responsabilidad y puntualidad en el cumplimiento de turnos y tareas., • Competencias mínimas en informática a nivel usuario., • Disponibilidad de vehículo. Ofrecemos un contrato estable, un buen ambiente laboral y posibilidades de crecimiento dentro del equipo.

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