Desktop Engineer L1
hace 2 días
Madrid
• Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services, • PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects, • Good technical knowledge of Windows operating system (Windows 10 and 11), • Knowledge on Microsoft Office 2016 (Office 365), • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Ability to perform remote troubleshooting and provide clear instructions, • Experience in Handling Windows Imaging Project, • Experience in software development, processes, and methods, • Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc., • Ability to co-ordinate and interact with various teams to arrive at a quick resolution., • Ability to organize workload for effective implementation., • Ability to interact effectively at all levels with sensitivity to cultural diversity, • Ability to adapt new product support as organization evolves., • Knowledge on SCCM and Intune administration, • Knowledge on mass OS deployments, • Experienced in maintaining multiple OS image and hardware models, • Experience in Microsoft’s OEM Pre-installation Kit (OPK) tools, • Knowledge of PXE and DHCP functionality, • Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services, • PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects, • Good technical knowledge of Windows operating system (Windows 10 and 11), • Knowledge on Microsoft Office 2016 (Office 365), • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Ability to perform remote troubleshooting and provide clear instructions, • Experience in Handling Windows Imaging Project, • Experience in software development, processes, and methods, • Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc., • Ability to co-ordinate and interact with various teams to arrive at a quick resolution., • Ability to organize workload for effective implementation., • Ability to interact effectively at all levels with sensitivity to cultural diversity, • Ability to adapt new product support as organization evolves., • Knowledge on SCCM and Intune administration, • Knowledge on mass OS deployments, • Experienced in maintaining multiple OS image and hardware models, • Experience in Microsoft’s OEM Pre-installation Kit (OPK) tools, • Knowledge of PXE and DHCP functionality, • Strong interpersonal skills, • Good documentation skills, • Good working knowledge of MS OFFICE (Including MS Project and Visio), • Able to handle unforeseen situations, • Excellent problem-solving and multitasking skills, • High level of acceptance, • Can drive value and its methodology, • Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs., • Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services., • Experience in the management of multi-discipline teams in distributed locations, • Demonstrable results in a business customer facing role, with a track record of delivering, • Bulk refreshes (smarthands GLOPAS), • Refresh PC support with individual user, • Management of existing Recycle cages at Customer sites, • Management of any existing Loaner lockers at Customer sites, • Coordination for Laptop provisioning to New starters, • Laptop configuration for New starters, • Assist with Problems – driver updates/patching/firmware, • BTO requirements, • Asset management, • Coordinate Asset repair and Break-fix with equipment provider, • Hardware storage utilizing Customer’s on-site storage provisions, • Couriers/packaging utilizing Customer’s on-site courier/packaging service, • Communicate designated points of contact at each site from Facility Management, • Coordinate goods receipt with on-site Facility Management, • Coordination and getting on-site assistance from Facility Management, • Desk setup/maintenance (In Country or FM), • Hardware Troubleshooting (Mobile / Tablet), • Software Troubleshooting (Mobile / Tablet), • Issue handling, • Coordinate Ordering with Equipment/Service Provider, • Coordinate Returns with Equipment/Service Provider, • Networks, GLOPAS, Conferencing, Server/Storage, Printers, • Support any Crisis Management activity as per the plan and responsibilities mentioned for, • Support track and as may be required by other track., • Defining and setting up a process for local announcements, • Marketing and branding for local announcements, • Content, format and medium of local announcements, • Planning the local announcement – date, time, venue and medium, • Making the local announcement with approved content, format and medium, • Change Advisory Board Meetings and Document Review, • Office Calls and Follow up actions, • Monthly performance reporting, • IT Induction of new users, • VIP Support (when a country has an IBA), • Advance forecasting and notification of IBA, • User follow ups, escalations for tickets, email queries, complaints, • New Starter Tracking: Hardware Orders, AD Account & Phone, • Coordinating WEEE: ""Waste from Electrical and Electronic Equipment"" with Facility, • Management and 3rd party vendor, • Coordinating with facility management teams to ensure management of User guides, • Providing training and support for new employees (monthly), • Assisting users in adapting to new technologies (scheduled quarterly connect session), • SCCM & OS Troubleshooting, • License & Software Services Team Meetings, • Writing Knowledge Articles, • Reviewing aging articles, • Presenting knowledge items to team, • Reviewing and approving proposed or new Knowledge articles, • OS version updates and Profile recreations (Vulnerability tickets) – if central workplace services, • team is not able to deploy updates or create profile due to any reason, • General queue monitoring, dispatching tickets, problem tickets Bachelor’s degree in technology OR equivalent higher education in I.T. Trainings , Certification Relevant technical certifications, such as: CCNA/A++/Comptia #J-18808-Ljbffr