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Importante empresa de distribución química internacional, precisa incorporar una figura de Dirección de Customer Service para liderar el servicio al cliente. Misión: Asegurar una experiencia de cliente excelente y sostenida a lo largo del tiempo, maximizando el valor de cada relación comercial y reforzando la fidelización, mediante la coordinación, liderazgo y evolución del equipo de atención y soporte comercial (back office), alineado con los objetivos estratégicos de crecimiento, servicio y eficiencia de la compañía. Dependiendo del Director de Transformación y Organización se responsabilizará de las siguientes funciones: • Liderar y coordinar al equipo de 30 personas back office/comerciales internos, asegurando su alineamiento con los objetivos de servicio y venta recurrente., • Definir e implantar procesos y herramientas para la gestión proactiva de la relación con el cliente (onboarding, seguimiento, renovaciones, incidencias, satisfacción)., • Medir, analizar y reportar KPIs de éxito del cliente (NPS, tasa de retención, tiempo de respuesta, tasa de resolución, calidad de servicio percibida, etc.)., • Promover una cultura de orientación al cliente en toda la organización, especialmente en los equipos de soporte comercial., • Detectar y proponer oportunidades de mejora en procesos, herramientas o productos a partir del feedback del cliente., • Colaborar activamente con marketing y ventas en acciones de fidelización, encuestas, programas de recomendación o testimoniales., • Acompañar al equipo en su desarrollo profesional, implementando formaciones y seguimiento de competencias soft y hard., • Asegurar la correcta segmentación de clientes para adaptar la atención y los recursos a su potencial y perfil. Requisitos: • Formación superior en administración de empresas, ingeniería, comercio internacional, marketing o similar., • Conocimiento profundo de procesos de atención al cliente B2B y gestión de cuentas., • Familiaridad con CRM (ej. Salesforce, Hubspot) y herramientas de atención al cliente., • Capacidad analítica para interpretar datos e indicadores de experiencia del cliente., • Imprescindible experiencia en entornos industriales o logísticos. Skills: • Liderazgo positivo y capacidad de movilizar equipos., • Enfoque estratégico con orientación a resultados., • Empatía y capacidad de escucha activa., • Habilidades de comunicación y negociación., • Proactividad y mentalidad de mejora continua., • Capacidad para trabajar transversalmente con otros departamentos.

The SDR Retail position has a specific focus on managing an assigned portfolio of client accounts, including kitchen & bath stores and fabricators. 🚀 The ideal candidate will be responsible for identifying and generating new business opportunities within those accounts, as well as maintaining and strengthening relationships with assigned clients, optimizing commercial processes, and generating efficiencies. Location: Sant Felíu de Llobregat (15km from Barcelona centre) Smart job: remote work 1 day p/week Key responsibilities: • Manage and develop a portfolio of client accounts for kitchen & bath stores and fabricators, maintaining a strong relationship with current clients, ensuring their satisfaction and loyalty to Cosentino. Additionally, identify growth opportunities within existing accounts and propose appropriate commercial actions for each., • Generate demand for our products during calls, aiming to drive direct or indirect purchases by the assigned accounts, impacting sales incrementality., • Increase the adoption and use of Professional Digital Platforms and their respective services across all assigned accounts. Ensure autonomous and efficient connection and communication with Cosentino using the platforms., • Make cold and follow-up calls to the assigned portfolio, while also sending emails and providing support through WhatsApp or any other approved communication channel, with the goal of presenting the company's products, promotions, and services., • Maintain and update the client database in the CRM, updating account information in Salesforce, obtaining additional information to allow better account segmentation, and removing closed accounts from the database when necessary. Ensure data accuracy and integrity to facilitate sales activities., • Improve our sales efficiencies, reducing the workload of this type of accounts for the field sales team, optimizing management times and workload., • Collaborate with the sales team to develop effective prospecting and account management strategies, following up on missions sent to the sales teams., • Participate in follow-up meetings with sales teams, the central HQ team, Center Managers, and Regional Directors., • Provide detailed monthly reports of your work and the results obtained against set objectives., • Offer excellent customer service and resolve any issues that may arise in managing these types of accounts. WHAT YOU NEED TO SECCEED: Bachelor's degree or or at least 5 years of relevant work experience in sales and retail sector, ideally in Interior Design or related industries. Excellent verbal and written communication, bilingual in English. Experience with Salesforce preferably or other CRMs. Other skills: • Ability to customize the pitch based on the needs and particularities of the client and their business context., • Proven experience in high‑volume outbound calling and emailing to SMB customers., • Proven creative problem-solving approach and strong analytical skills., • Target‑driven mindset with a track record of meeting or exceeding KPIs (calls, meetings, conversions). WHAT DO WE OFFER Join a dynamic team at the heart of the digital generation, where you’ll help transform leads into real sales opportunities and drive meaningful growth.

⚡¿Do you dare to lead the digital transformation to create a more sustainable world?? 🌳 Schneider Electric - We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all. At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization. Are you ready to lead the digital transformation to create a more sustainable world? If you are up to challenge your creativity and make an impact, we are excited to welcome you! Your mission: The modular Data Centers have been driving a tremendous growth to the segment during the last years. The PREFABRICATED DATA CENTER Line of Business integrates Schneider products into modular enclosures, test the systems in the factory and deliver the final solution to the country of destination. As PreFab Solution Architect you will work on projects of medium to high technical and commercial complexity. Primarily support early selling stages by providing expertise on Schneider's system and architecture platform. Support Opportunity Pursuit Leader by first understanding customer's business requirements and constraints, and then using tested validated architecture designs to meet customer requirements and bring a differentiating value proposition. Help explain and demonstrate the technical advantages of the architecture and answer deep technical questions on integration / compatibility of components inside an architecture. Your segment focus will be mainly Data Center Systems, Prefabricated Modular Data Centers. What will you do? Main Responsibilities: Capitalizing on in-depth knowledge of customer process, applications, and decision criteria in the segment. The Solution Architect works inside Europe and South America regions closely with the Sales to bring a differentiating value proposition to the customer, leveraging the complete Schneider Electric offer portfolio (Multi BU / Tier 3 solutions): electrical, mechanical, structural and fire systems. The Solutions Architects in our team have the responsibility to: • Understand the customer's segment specific business challenge, their process, needs, requirements and constraints to propose the best solution to the customer., • Support the Sales force and customers as a trusted advisor, technical consultant, and process expert to implement Schneider Electric cross domain segment solutions., • Define, use, and customize and create Tested, Validated & Documented Architectures (TVDA) to meet customer requirements and bring differentiating value proposition, design optimised and valid architectures filling the functional specification., • Help establish solution strategy and best practices., • Review customer RFQ and create the Compliance, Deviations and Exceptions list, • Influence customer RFQ. Translates such RFQ into possible technological solutions., • Provide complex technical design including technical proposals to be included in commercial proposals, • Internally coordination with the Business Units needed/involved in the tendering stage, • Capitalize on your in-depth knowledge of customer processes, applications, and decision criteria in your segment., • Works in conjunctions with the client and the development team to arrive at the recommended solution and provides direct support in meetings and presentations., • Presents recommended solution to client for validation and improvements., • Utilizes a base knowledge of Schneider Electric products and their use and demonstrates an understanding of the fundamental knowledge, processes and terminology needed., • Keeps abreast of technological developments and applications to initiate enhanced solutions., • Identify and promote actions that allow the development of technological solutions for customers., • Communicate and coordinate communications among key stake holders in the opportunity, including customer, Schneider entities and factories. Main interactions: • Reports to the PreFab Tendering team Leader, • Internal: Sales Manager, Opportunity Leader, Intra Group suppliers, Procurement, Supply Chain, Quality, • External: customers and Outside Group suppliers What qualifications will make you successful? • Bachelor’s Degree in an Engineering discipline, Electrical Engineering preferrable, • +Three years of experience in Data Center Industry including but not limited to Secure Power Systems, Cooling systems, Electrical and Mechanical installations., • Certified in Uptime and/or Data Center Dynamics or demonstrated similar knowledge and experience, • Previous Customer facing roles preferred, • Ability to work effectively in a group setting, team oriented and results driven, • Strong organization and customer service skills, • Excellent communication skills (written and verbal),, • Results oriented, critical thinking and problem-solving skills, • Influence and convince skills, • Capacity for autonomy, initiative, and proactivity, • Decision-making and escalate appropriately when arbitration is required., • Foster cooperation and people motivation in a multi-cultural environment and different time zone, • Knowledge of Schneider Electric offers and applications: Uninterruptible Power Supply (UPS), Low voltage electrical panels, MV equipment, Cooling units, etc., • Computer tools at user level: Uninet, SE Design Portal, ISX, • Familiar with Building Information Modelling and BIM tools (REVIT), • English fluency is a must (C1) Why Schneider Electric? As a proudly people focused company, you will find a dynamic and personal environment, and attractive development opportunities. Our flexible work models ensure a balance between family and work life, fostering personal growth, performance, and cooperation. We continuously create an inclusive, respectful, and cooperative environment because together, we dare to innovate and bring our bold ideas to life. Great people make Schneider Electric a great company. Disclaimer We are always searching for exceptional people, passionate about customers, who break molds and think disruptively. If you are motivated by constant learning, we definitely want to meet you! Best of all? In our inclusive environment, we firmly believe that diversity is a source of strength and creativity. Here, authenticity is a superpower! We are committed to creating a workplace where every voice is heard. 🚀💪

The Sales Retail position has a specific focus on managing an assigned portfolio of client accounts, including kitchen & bath stores and fabricators . The ideal candidate will be responsible for identifying and generating new business opportunities within those accounts, as well as maintaining and strengthening relationships with assigned clients, optimizing commercial processes, and generating efficiencies. Location : Sant Felíu de Llobregat (15km from Barcelona centre) Smart job : remote work 1 day p/week Key responsibilities: Manage and develop a portfolio of client accounts for kitchen & bath stores and fabricators, maintaining a strong relationship with current clients, ensuring their satisfaction and loyalty to Cosentino. Additionally, identify growth opportunities within existing accounts and propose appropriate commercial actions for each. Generate demand for our products during calls, aiming to drive direct or indirect purchases by the assigned accounts, impacting sales incrementality. Increase the adoption and use of Professional Digital Platforms and their respective services across all assigned accounts. Ensure autonomous and efficient connection and communication with Cosentino using the platforms. Make cold and follow-up calls to the assigned portfolio, while also sending emails and providing support through WhatsApp or any other approved communication channel, with the goal of presenting the company's products, promotions, and services. Maintain and update the client database in the CRM, updating account information in Salesforce, obtaining additional information to allow better account segmentation, and removing closed accounts from the database when necessary. Ensure data accuracy and integrity to facilitate sales activities. Improve our sales efficiencies, reducing the workload of this type of accounts for the field sales team, optimizing management times and workload. Collaborate with the sales team to develop effective prospecting and account management strategies, following up on missions sent to the sales teams. Participate in follow-up meetings with sales teams, the central HQ team, Center Managers, and Regional Directors. Provide detailed monthly reports of your work and the results obtained against set objectives. Offer excellent customer service and resolve any issues that may arise in managing these types of accounts. WHAT YOU NEED TO SECCEED: Bachelor's degree or or at least 5 years of relevant work experience in sales and retail sector, ideally in Interior Design or related industries. Excellent verbal and written communication, bilingual in English. Experience with Salesforce preferably or other CRMs. Other skills : Ability to customize the pitch based on the needs and particularities of the client and their business context. Proven experience in high‑volume outbound calling and emailing to SMB customers. Proven creative problem-solving approach and strong analytical skills. Target‑driven mindset with a track record of meeting or exceeding KPIs (calls, meetings, conversions). WHAT DO WE OFFER Join a dynamic team at the heart of the digital generation, where you’ll help transform leads into real sales opportunities and drive meaningful growth.

⚡¿Do you dare to lead the digital transformation to create a more sustainable world?? 🌳 Schneider Electric - We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all. At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization. Are you ready to lead the digital transformation to create a more sustainable world? If you are up to challenge your creativity and make an impact, we are excited to welcome you! Your mission: The modular Data Centers have been driving a tremendous growth to the segment during the last years. The PREFABRICATED DATA CENTER Line of Business integrates Schneider products into modular enclosures, test the systems in the factory and deliver the final solution to the country of destination. As PreFab Solution Architect you will work on projects of medium to high technical and commercial complexity. Primarily support early selling stages by providing expertise on Schneider's system and architecture platform. Support Opportunity Pursuit Leader by first understanding customer's business requirements and constraints, and then using tested validated architecture designs to meet customer requirements and bring a differentiating value proposition. Help explain and demonstrate the technical advantages of the architecture and answer deep technical questions on integration / compatibility of components inside an architecture. Your segment focus will be mainly Data Center Systems, Prefabricated Modular Data Centers. What will you do? Main Responsibilities: Capitalizing on in-depth knowledge of customer process, applications, and decision criteria in the segment. The Solution Architect works inside Europe and South America regions closely with the Sales to bring a differentiating value proposition to the customer, leveraging the complete Schneider Electric offer portfolio (Multi BU / Tier 3 solutions): electrical, mechanical, structural and fire systems. The Solutions Architects in our team have the responsibility to: • Understand the customer's segment specific business challenge, their process, needs, requirements and constraints to propose the best solution to the customer., • Support the Sales force and customers as a trusted advisor, technical consultant, and process expert to implement Schneider Electric cross domain segment solutions., • Define, use, and customize and create Tested, Validated & Documented Architectures (TVDA) to meet customer requirements and bring differentiating value proposition, design optimised and valid architectures filling the functional specification., • Help establish solution strategy and best practices., • Review customer RFQ and create the Compliance, Deviations and Exceptions list, • Influence customer RFQ. Translates such RFQ into possible technological solutions., • Provide complex technical design including technical proposals to be included in commercial proposals, • Internally coordination with the Business Units needed/involved in the tendering stage, • Capitalize on your in-depth knowledge of customer processes, applications, and decision criteria in your segment., • Works in conjunctions with the client and the development team to arrive at the recommended solution and provides direct support in meetings and presentations., • Presents recommended solution to client for validation and improvements., • Utilizes a base knowledge of Schneider Electric products and their use and demonstrates an understanding of the fundamental knowledge, processes and terminology needed., • Keeps abreast of technological developments and applications to initiate enhanced solutions., • Identify and promote actions that allow the development of technological solutions for customers., • Communicate and coordinate communications among key stake holders in the opportunity, including customer, Schneider entities and factories. Main interactions: • Reports to the PreFab Tendering team Leader, • Internal: Sales Manager, Opportunity Leader, Intra Group suppliers, Procurement, Supply Chain, Quality, • External: customers and Outside Group suppliers What qualifications will make you successful? • Bachelor’s Degree in an Engineering discipline, Electrical Engineering preferrable, • +Three years of experience in Data Center Industry including but not limited to Secure Power Systems, Cooling systems, Electrical and Mechanical installations., • Certified in Uptime and/or Data Center Dynamics or demonstrated similar knowledge and experience, • Previous Customer facing roles preferred, • Ability to work effectively in a group setting, team oriented and results driven, • Strong organization and customer service skills, • Excellent communication skills (written and verbal),, • Results oriented, critical thinking and problem-solving skills, • Influence and convince skills, • Capacity for autonomy, initiative, and proactivity, • Decision-making and escalate appropriately when arbitration is required., • Foster cooperation and people motivation in a multi-cultural environment and different time zone, • Knowledge of Schneider Electric offers and applications: Uninterruptible Power Supply (UPS), Low voltage electrical panels, MV equipment, Cooling units, etc., • Computer tools at user level: Uninet, SE Design Portal, ISX, • Familiar with Building Information Modelling and BIM tools (REVIT), • English fluency is a must (C1) Why Schneider Electric? As a proudly people focused company, you will find a dynamic and personal environment, and attractive development opportunities. Our flexible work models ensure a balance between family and work life, fostering personal growth, performance, and cooperation. We continuously create an inclusive, respectful, and cooperative environment because together, we dare to innovate and bring our bold ideas to life. Great people make Schneider Electric a great company. Disclaimer We are always searching for exceptional people, passionate about customers, who break molds and think disruptively. If you are motivated by constant learning, we definitely want to meet you! Best of all? In our inclusive environment, we firmly believe that diversity is a source of strength and creativity. Here, authenticity is a superpower! We are committed to creating a workplace where every voice is heard. 🚀💪

The Sales Retail position has a specific focus on managing an assigned portfolio of client accounts, including kitchen & bath stores and fabricators. The ideal candidate will be responsible for identifying and generating new business opportunities within those accounts, as well as maintaining and strengthening relationships with assigned clients, optimizing commercial processes, and generating efficiencies. La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes. Location: Sant Felíu de Llobregat (15km from Barcelona centre) Smart job: remote work 1 day p/week Key responsibilities: • Manage and develop a portfolio of client accounts for kitchen & bath stores and fabricators, maintaining a strong relationship with current clients, ensuring their satisfaction and loyalty to Cosentino. Additionally, identify growth opportunities within existing accounts and propose appropriate commercial actions for each., • Generate demand for our products during calls, aiming to drive direct or indirect purchases by the assigned accounts, impacting sales incrementality., • Increase the adoption and use of Professional Digital Platforms and their respective services across all assigned accounts. Ensure autonomous and efficient connection and communication with Cosentino using the platforms., • Make cold and follow-up calls to the assigned portfolio, while also sending emails and providing support through WhatsApp or any other approved communication channel, with the goal of presenting the company's products, promotions, and services., • Maintain and update the client database in the CRM, updating account information in Salesforce, obtaining additional information to allow better account segmentation, and removing closed accounts from the database when necessary. Ensure data accuracy and integrity to facilitate sales activities., • Improve our sales efficiencies, reducing the workload of this type of accounts for the field sales team, optimizing management times and workload., • Collaborate with the sales team to develop effective prospecting and account management strategies, following up on missions sent to the sales teams., • Participate in follow-up meetings with sales teams, the central HQ team, Center Managers, and Regional Directors., • Provide detailed monthly reports of your work and the results obtained against set objectives., • Offer excellent customer service and resolve any issues that may arise in managing these types of accounts. WHAT YOU NEED TO SECCEED: Bachelor's degree or or at least 5 years of relevant work experience in sales and retail sector, ideally in Interior Design or related industries. Excellent verbal and written communication, bilingual in English. Experience with Salesforce preferably or other CRMs. Other skills: • Ability to customize the pitch based on the needs and particularities of the client and their business context., • Proven experience in high‑volume outbound calling and emailing to SMB customers., • Proven creative problem-solving approach and strong analytical skills., • Target‑driven mindset with a track record of meeting or exceeding KPIs (calls, meetings, conversions). xcskxlj WHAT DO WE OFFER Join a dynamic team at the heart of the digital generation, where you’ll help transform leads into real sales opportunities and drive meaningful growth.

Importante empresa de distribución química internacional, precisa incorporar una figura de Dirección de Customer Service para liderar el servicio al cliente.Asegurar una experiencia de cliente excelente y sostenida a lo largo del tiempo, maximizando el valor de cada relación comercial y reforzan

⚡¿Do you dare to lead the digital transformation to create a more sustainable world?? 🌳 Schneider Electric - We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all. At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization. Are you ready to lead the digital transformation to create a more sustainable world? If you are up to challenge your creativity and make an impact, we are excited to welcome you! Your mission: The modular Data Centers have been driving a tremendous growth to the segment during the last years. The PREFABRICATED DATA CENTER Line of Business integrates Schneider products into modular enclosures, test the systems in the factory and deliver the final solution to the country of destination. As PreFab Solution Architect you will work on projects of medium to high technical and commercial complexity. Primarily support early selling stages by providing expertise on Schneider's system and architecture platform. Support Opportunity Pursuit Leader by first understanding customer's business requirements and constraints, and then using tested validated architecture designs to meet customer requirements and bring a differentiating value proposition. Help explain and demonstrate the technical advantages of the architecture and answer deep technical questions on integration / compatibility of components inside an architecture. Your segment focus will be mainly Data Center Systems, Prefabricated Modular Data Centers. What will you do? Main Responsibilities: Capitalizing on in-depth knowledge of customer process, applications, and decision criteria in the segment. The Solution Architect works inside Europe and South America regions closely with the Sales to bring a differentiating value proposition to the customer, leveraging the complete Schneider Electric offer portfolio (Multi BU / Tier 3 solutions): electrical, mechanical, structural and fire systems. The Solutions Architects in our team have the responsibility to: • Understand the customer's segment specific business challenge, their process, needs, requirements and constraints to propose the best solution to the customer., • Support the Sales force and customers as a trusted advisor, technical consultant, and process expert to implement Schneider Electric cross domain segment solutions., • Define, use, and customize and create Tested, Validated & Documented Architectures (TVDA) to meet customer requirements and bring differentiating value proposition, design optimised and valid architectures filling the functional specification., • Help establish solution strategy and best practices., • Review customer RFQ and create the Compliance, Deviations and Exceptions list, • Influence customer RFQ. Translates such RFQ into possible technological solutions., • Provide complex technical design including technical proposals to be included in commercial proposals, • Internally coordination with the Business Units needed/involved in the tendering stage, • Capitalize on your in-depth knowledge of customer processes, applications, and decision criteria in your segment., • Works in conjunctions with the client and the development team to arrive at the recommended solution and provides direct support in meetings and presentations., • Presents recommended solution to client for validation and improvements., • Utilizes a base knowledge of Schneider Electric products and their use and demonstrates an understanding of the fundamental knowledge, processes and terminology needed., • Keeps abreast of technological developments and applications to initiate enhanced solutions., • Identify and promote actions that allow the development of technological solutions for customers., • Communicate and coordinate communications among key stake holders in the opportunity, including customer, Schneider entities and factories. Main interactions: • Reports to the PreFab Tendering team Leader, • Internal: Sales Manager, Opportunity Leader, Intra Group suppliers, Procurement, Supply Chain, Quality, • External: customers and Outside Group suppliers What qualifications will make you successful? • Bachelor’s Degree in an Engineering discipline, Electrical Engineering preferrable, • +Three years of experience in Data Center Industry including but not limited to Secure Power Systems, Cooling systems, Electrical and Mechanical installations., • Certified in Uptime and/or Data Center Dynamics or demonstrated similar knowledge and experience, • Previous Customer facing roles preferred, • Ability to work effectively in a group setting, team oriented and results driven, • Strong organization and customer service skills, • Excellent communication skills (written and verbal),, • Results oriented, critical thinking and problem-solving skills, • Influence and convince skills, • Capacity for autonomy, initiative, and proactivity, • Decision-making and escalate appropriately when arbitration is required., • Foster cooperation and people motivation in a multi-cultural environment and different time zone, • Knowledge of Schneider Electric offers and applications: Uninterruptible Power Supply (UPS), Low voltage electrical panels, MV equipment, Cooling units, etc., • Computer tools at user level: Uninet, SE Design Portal, ISX, • Familiar with Building Information Modelling and BIM tools (REVIT), • English fluency is a must (C1) Why Schneider Electric? As a proudly people focused company, you will find a dynamic and personal environment, and attractive development opportunities. Our flexible work models ensure a balance between family and work life, fostering personal growth, performance, and cooperation. We continuously create an inclusive, respectful, and cooperative environment because together, we dare to innovate and bring our bold ideas to life. Great people make Schneider Electric a great company. Disclaimer We are always searching for exceptional people, passionate about customers, who break molds and think disruptively. If you are motivated by constant learning, we definitely want to meet you! Best of all? In our inclusive environment, we firmly believe that diversity is a source of strength and creativity. Here, authenticity is a superpower! We are committed to creating a workplace where every voice is heard. 🚀💪

The ideal candidate will be responsible for identifying and generating new business opportunities within those accounts, as well as maintaining and strengthening relationships with assigned clients, optimizing commercial processes, and generating efficiencies.Sant Felíu de Llobregat (15km from Barc

The ideal candidate will be responsible for identifying and generating new business opportunities within those accounts, as well as maintaining and strengthening relationships with assigned clients, optimizing commercial processes, and generating efficiencies. Manage and develop a portfolio of clien

Importante empresa de distribución química internacional, precisa incorporar una figura de Dirección de Customer Service para liderar el servicio al cliente. Misión: Asegurar una experiencia de cliente excelente y sostenida a lo largo del tiempo, maximizando el valor de cada relación comercial y reforzando la fidelización, mediante la coordinación, liderazgo y evolución del equipo de atención y soporte comercial (back office), alineado con los objetivos estratégicos de crecimiento, servicio y eficiencia de la compañía. Dependiendo del Director de Transformación y Organización se responsabilizará de las siguientes funciones: • Liderar y coordinar al equipo de 30 personas back office/comerciales internos, asegurando su alineamiento con los objetivos de servicio y venta recurrente., • Definir e implantar procesos y herramientas para la gestión proactiva de la relación con el cliente (onboarding, seguimiento, renovaciones, incidencias, satisfacción)., • Medir, analizar y reportar KPIs de éxito del cliente (NPS, tasa de retención, tiempo de respuesta, tasa de resolución, calidad de servicio percibida, etc.)., • Promover una cultura de orientación al cliente en toda la organización, especialmente en los equipos de soporte comercial., • Detectar y proponer oportunidades de mejora en procesos, herramientas o productos a partir del feedback del cliente., • Colaborar activamente con marketing y ventas en acciones de fidelización, encuestas, programas de recomendación o testimoniales., • Acompañar al equipo en su desarrollo profesional, implementando formaciones y seguimiento de competencias soft y hard., • Asegurar la correcta segmentación de clientes para adaptar la atención y los recursos a su potencial y perfil. Requisitos: • Formación superior en administración de empresas, ingeniería, comercio internacional, marketing o similar., • Conocimiento profundo de procesos de atención al cliente B2B y gestión de cuentas., • Familiaridad con CRM (ej. Salesforce, Hubspot) y herramientas de atención al cliente., • Capacidad analítica para interpretar datos e indicadores de experiencia del cliente., • Imprescindible experiencia en entornos industriales o logísticos. Skills: • Liderazgo positivo y capacidad de movilizar equipos., • Enfoque estratégico con orientación a resultados., • Empatía y capacidad de escucha activa., • Habilidades de comunicación y negociación., • Proactividad y mentalidad de mejora continua., • Capacidad para trabajar transversalmente con otros departamentos.

En RUEDAS ALEX estamos buscando: INSIDE SALES En este proyecto vas a encontrar: Oportunidades para aportar ideas y mostrar tus ganas de contribuir de manera creativa en la estrategia y la ejecución de nuestros planes de expansión. Qué pedimos? Experiencia mínima de 2 años en roles similares

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Becario/a Soporte Inside Sales.

Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.Gestión y seguimiento de ofertas y clientes.Análisis de mercado, competencia y estrategias comerciales.Planificación semanal y reporting mensual a Dirección.

Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación.Asegúrese de leerla detenidamente y luego envíe su solicitud.Fortune 300 global multi-industrial manufacturing leader with revenues of $15.With operations in over 52 countries and more than 45,

No espere a enviar su solicitud después de leer esta descripción; se espera un gran volumen de candidaturas para esta oportunidad.Se trata de una posición clave orientada a.Desarrollar y mantener relaciones sólidas con los clientes mediante una interacción proactiva y conocimiento del producto.