Service Manager
3 days ago
La Garriga
COMPULSORY TRAINING • Technical or Higher Engineering in branches such as Mechanical, Industrial, Metallurgy or similar., • Complementary training in maintenance management, occupational risk prevention, customer service and quality is highly valued. REQUIRED EXPERIENCE • 5 to 8 years of experience in supervisor positions or head of technical service, maintenance or after-sales in the industrial/metallurgical sector and/or preferably within the mobile elevating personnel platform sector, • Experience in team management and project coordination., • Experience working with ERP systems (SAP, Oracle, Navision, etc.) and service management tools. LANGUAGES • Spanish level C1 in effective competence., • C1 at Catalan level in effective competition., • Minimum English level B2-C1 – Technical English, • French level B1 or higher (recommended). SKILLS & KNOWLEDGE • Organizational and time and resource management skills., • Communication, organization, and planning skills., • Responsible, organized, dynamic and methodical person., • Leadership and ability to motivate teams., • Ability to train and develop talent within the team, • Customer orientation., • Ability to negotiate and resolve conflicts., • Management of maintenance management software and CRM., • Strategic vision and orientation to results. TRAINING TO BE PROVIDED BY THE COMPANY • Epicor software and/or fulfillment software, • Training in occupational risk prevention in the workplace, • Training in labor processes MAIN FUNCTIONS • Supervision, control and management of the personnel in charge: administrative staff and mechanics, • Assignment of tasks and supervision of the same., • Coordination with the documentation administration department for the invoicing of interventions or management of guarantees., • After-sales service management: coordinating customer service, technical support and incident resolution., • Management and planning of customer portfolio, maintenance contracts, repairs and breakdowns., • Telephone and/or personal customer service., • Permit management, current legal regulations to be complied with, etc..., • Development and implementation of new strategies and procedures to ensure efficient and high-quality technical service: monitoring programs, surveys and continuous improvement actions., • Identify areas for improvement and make data-driven decisions to improve team performance and customer satisfaction. For IPAF trainers only: • Management and planning of IPAF courses., • Provide IPAF training and/or courses., • Coordination with the IPAF federation to update regulations, procedures, etc., • Manage IPAF audits.