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Inside Sales Representative Location: Lyon, France Reports to: Distribution and Channel Director Europe About SUNMI SUNMI is a dynamic tech company revolutionizing the retail industry with innovative Android-based solutions. Our portfolio includes Digital POS, Mobile POS, Handheld computers, Kiosks, and SmartPOS Payment systems serving retail, hospitality, logistics, and transportation sectors. The Opportunity We’re seeking a driven Inside Sales Representative to support and accelerate our growth in the EU market. This role offers the opportunity to make a measurable impact by managing the full remote sales cycle—from lead qualification to closing—within a fast-growing global tech company that combines scale with startup agility. Your Impact • Generate new business opportunities across Europe through proactive outreach and lead follow-up, • Drive revenue growth by managing a strong remote sales pipeline, • Strengthen SUNMI’s market presence through consistent customer engagement, • Collaborate with an international team in a fast-paced, digital-first environment Key Responsibilities • Manage inbound and outbound sales activities (calls, email, virtual meetings), • Qualify leads and identify customer needs and business opportunities, • Conduct remote product presentations and solution demos, • Build and maintain relationships with prospects, partners, and existing customers, • Prepare proposals, quotations, and support deal negotiations, • Maintain accurate pipeline tracking in CRM systems, • Collaborate with marketing on lead generation campaigns, • Provide customer feedback, market insights, and competitive intelligence Your Profile • Good English (additional languages are a plus), • 1–3 years of experience in inside sales, sales development, or B2B remote selling, • Experience in IT hardware, SaaS, or technology solutions (POS experience is a plus), • Strong communication skills, • Comfortable using CRM tools and digital sales platforms, • Ability to quickly understand and explain technical products, • Bachelor’s degree or equivalent experience What Makes You Stand Out • Experience selling remotely into the Europe market, • Proven track record of meeting or exceeding sales targets, • Familiarity with POS, Auto ID, mobility, or retail technology, • Strong pipeline management and forecasting skills Your Characteristics • Self-motivated and proactive, • Results-driven with strong ownership mindset, • Excellent communicator and relationship builder, • Organized and comfortable working in a fast-paced environment, • Collaborative and adaptable What We Offer • High-impact role in a rapidly scaling global tech company, • Dynamic, multicultural work environment, • Cutting-edge technology solutions, • Collaborative and supportive team culture, • Competitive compensation package with performance incentives, • Opportunity to grow your career in tech sales If you’re passionate about technology, enjoy building relationships, and thrive in a target-driven environment, we’d love to hear from you.

Descriptif du poste Customer Success plays a central role at Semji. Our clients rely on our platform to drive S/GEO performance in an evolving landscape shaped by AI and generative search. Your mission is to ensure customers not only adopt the platform but fully realize its strategic value. Why Join Us? • A true culture of innovation focused on client performance, • An AI-powered platform, built 100% in-house — no fluff, • A premium positioning on the market with top-tier clients (Qonto, Groupe Seb, L’Oréal, Macif, Leroy Merlin…), • Regular team-building events and one company-wide seminar per year, • One extra week of paid vacation to support a real work/life balance, • €500/year green mobility allowance via Swile, • Flexibility: 2 days/week remote work after onboarding, • Meal vouchers, premium health insurance, quality coffee, and even a beer tap 🍻 Your Mission As the Team Leader of CSM, your mission is to transform Semji’s vision into daily reality for our 500+ clients. You will lead a high-performing team of Customer Success Managers, ensuring they have the tools, coaching, and processes needed to turn users into “Power Users.” You are the guardian of the Customer Journey, focusing on product stickiness and value realization to ensure high Gross Retention (GRR). Key Responsibilities 1. Team Routines & Management (50%) • Performance Management: Lead and inspire a team of 8 CSMs. Conduct weekly 1:1s to review portfolio health, unblock challenges, and track individual KPIs., • Skill Development: Coach your team on “Consultative Success”—moving beyond support to become strategic advisors for SEO Directors and CMOs., • Onboarding & Hiring: Lead the recruitment and ramping up of new CSMs to ensure they reach full productivity quickly. 1. Operational Excellence & Adoption (30%) • Adoption Mastery: Drive the adoption of Semji’s core features, specifically our new GEO (Generative Engine Optimization) and AI Agent tools. Ensure customers quickly reach value through strong onboarding, proactive usage monitoring, and scalable education resources such as Help Center documentation and in-app product tours (Jimo)., • Playbook Optimization: Refine CSM playbooks for onboarding, QBRs, and risk mitigation. Ensure the team follows a standardized, high-quality “Success Plan” for every client., • Data-Driven Management: Monitor product usage and adoption metrics (such as Daily and Weekly Active Users) to identify churn risks and engagement trends., • Voice of the Customer : Build and own a structured feedback loop between the field (CSMs, support tickets, QBRs) and the Product teams. 1. Escalation & Strategy (20%) • Executive Sponsorship: Step into high-stakes client meetings or “at-risk” accounts to provide senior presence and strategic guidance., • Cross-Functional Bridge: Act as the primary link between your team and the Product/Engineering teams to relay feedback on AI features and platform bugs., • CS/AM Synergy: Work closely with the Account Management (AM) team to ensure a seamless handoff between “Value Realization” (CSM) and “Commercial Expansion” (AM). What success looks like after 12 months • Built a strong and autonomous team of CSMs, with clear routines, ownership of portfolio health, and consistent execution of Customer Success playbooks., • Increased product adoption and engagement across the customer base, with more customers actively using Semji’s key capabilities such as GEO and AI-powered features., • Established clear visibility on customer health and risks, through structured processes and dashboards used by the CS leadership team. Profil recherché • Experience: 5+ years in Customer Success within a B2B SaaS environment, with at least 2 years of experience in a lead role., • SEO/Digital Expertise: You have an affinity for Digital Marketing., • Operational Rigor: You love “The Machine.” You are comfortable building dashboards, setting clear KPIs, and holding people accountable to process., • The “Coach” Mindset: You derive more satisfaction from your team’s success than your own individual wins. You are a natural mentor., • Bilingual: Fluent in French and English (written and spoken) to manage both local and international accounts/teams.

About Sunmi As a high-tech Unicorn Company, SUNMI group is an IoT company that globally leads the innovation of intelligent hardware for business, dedicated to providing the intelligent IoT devices and integrated solutions of software and hardware to empower store owners, which can advance their stores to real-time IoT stores and truly support their businesses. In 2019, the company is valued more than 1 billions USD. Group's investors are Alibaba Ant Financial, Xiaomi. Company website: https://www.SUNMI.com/en/ Position: Technical Support Intern (Stagiaire support technique) We are seeking a motivated and tech-savvy Technical Support Intern to join our Technical and Project Team Europe. The intern will provide technical support for our customers using _ Android products and associated device management solutions. This is an excellent opportunity for a student to gain hands-on experience in a fast-paced, technology-driven environment. Key Responsibilities: • Provide technical support for Sunmi Android terminals customers., • Assist in troubleshooting and resolving hardware and software issues reported by customers., • Manage and respond to Jira Service Desk tickets and customer requests in a timely and efficient manner., • Conduct remote support sessions to analyze and assist users with device-related issues., • Document technical issues and solutions for future reference and knowledge sharing., • Participate in testing and quality assurance of new devices and software updates., • Maintain a high level of customer satisfaction by providing excellent service and clear communication., • Collaborate with the Technical Teams to identify and implement improvements in support processes. Qualifications: • Currently pursuing a degree in Information Technology, Computer Science, or a related field., • Understanding of Android operating systems and mobile device management., • Good problem-solving skills and the ability to troubleshoot technical issues., • Excellent communication skills, both written and verbal, • Ability to communicate technical information clearly and effectively in English., • Customer service-oriented with a positive attitude and willingness to learn., • Ability to work independently and as part of a team in a fast-paced environment., • Familiarity with Jira Service Desk and Confluence is a plus., • Chinese is a plus. Benefits: • Hands-on experience with cutting-edge technology professional Android devices., • Opportunity to learn from experienced HW and SW professionals., • Exposure to real-world technical support scenarios in a dynamic industry., • Potential for future full-time employment based on performance and company needs. The position will be based in Lyon - France. Starting date: ASAP Duration: 6 mois

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Full Remote : Peu importe ta localisation géographique, tant que tu es disponible et ultra-performant.

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Recruitment processRemote interview with Romain, founder & CTO (30 minutes)Remote assessment with Alexandre, Senior Software Engineer, and another member of the Hexaly R&D team (1 hour)Welcome among us! A welcome breakfast with your future colleagues awaits you :-). Your profileYou have a Ma