Industry Operations Advisor
20 hours ago
Tetbury
*Salary Details: *£25,150 to £28,000 DoE +£2,500 OTE Per Annum Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Ecotricity is looking for a Industry Operations (Half Hourly) Expert to join our team on a full-time basis. The successful candidate will be responsible for providing ongoing technical and operational support within the Half Hourly Operations Team and wider business, being a ‘go to’ person for Half Hourly industry data exceptions and supporting Half Hourly industry processes. You will be required to work closely with the CRMs in the Commercial team to resolve customer exceptions preventing settlement performance in a timely manner, while continuously developing your knowledge to support the wider business strategy. The Half Hourly Industry Operations Expert will remain up to date on all Half Hourly industry changes, processes and system developments and will work with their peers to ensure these are as efficient and successful as possible. By working at an MPXN level, you will be responsible for improving and maintaining Half Hourly industry data integrity. This will include updating all documentation where appropriate, as well as assisting the Team Leader with change management across the team and wider business. The department is responsible for ensuring a high standard of data integrity across all industry databases and our internal systems. This is done by resolving incoming data exceptions in line with industry regulations and BSC settlement code. • Resolve Half Hourly industry exceptions and queries, and maintain customer data held within Ecotricity systems efficiently, • Being a technical support for the wider business on Half Hourly industry data queries, • Ensure we achieve and maintain our half hourly Settlement performance targets as governed by Elexon, • Liaise with other departments and third parties to ensure that a fair and timely outcome is achieved for customer and industry impacting problems, • Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the team and Ecotricity mission, • Attend all industry/software training days as appropriate, and feed all up to date information back to the department and team leaders, • Great analytical skills and excellent attention to detail, • High level of numeracy, accuracy, and problem-solving ability, • Proven effective relationship management both internally and externally, • High level of computer literacy with experience of a CRM system, coupled with knowledge of Microsoft Office 365, • Prioritise a wide range of tasks and manage workload effectively, • Committed to continual learning for themselves and their teammates, including process improvement experience, • Excellent written and verbal communication skills, • Additional leave, • Canteen, • Casual dress, • Company events, • Company pension, • Cycle to work scheme, • Discounted or free food, • Employee discount, • Enhanced maternity leave, • Enhanced paternity leave, • Free parking, • Health & wellbeing programme, • Life insurance, • On-site parking, • Paid volunteer time, • Referral programme, • Sick pay, • Store discount, • Transport links, • Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office 2/3 days per week?
