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IT Engineer Location: Caerphilly (Hybrid) Salary: £30,000 – £40,000 per annum plus bonus and benefits We’re partnered with an employee-owned managed service provider that gives every team member a real voice in how the business operates. Through an Employee Ownership Trust (EOT), the company is majority-owned by its employees, creating a stable, people-first environment that values collaboration and shared success. You’ll play a key role in supporting and improving customer environments, providing 2nd–3rd line support and delivering infrastructure and cloud projects. What you’ll do: • Troubleshoot and resolve 2nd–3rd line issues across infrastructure, cloud and networking, • Support and deliver IT projects including migrations, deployments and implementations, • Manage Microsoft 365, Azure, Windows Server, VMware and Hyper-V environments, • Work with storage and backup solutions such as SAN, NAS and Veeam, • Support security technologies including firewalls, VPNs and wireless What we’re looking for: • Proven 2nd/3rd line support experience, • Strong knowledge of Microsoft 365, Azure and Windows Server, • Experience with virtualisation technologies (VMware, Hyper-V), • Networking and security skills (VLANs, VPNs, firewalls), • Backup and storage knowledge, • Certifications such as Microsoft, VMware, CompTIA or ITIL are desirable, or a willingness to work towards them You’ll receive a tailored training and development plan, hybrid working from Caerphilly, and a salary of up to £40,000 plus £3,600 bonus and benefits. If you’re ready to join a forward-thinking, employee-owned company where your contribution genuinely matters, we’d love to hear from you.

Mentoring junior techs and documenting best practices. Apply now or drop me a message if this sounds like your next move!. ITJobs #2ndLineSupport #NewcastleJobs #Hiring #TechCareers #Microsoft365 #Infrastructure #PowerShell #ITSupport #CareerGrowth.

Work under pressure as an individual and with your team. Suitable candidates with equivalent qualifications and more or less experience can apply. Project work (Design and Deployment).

Experience supporting O365, Windows 11, iManage Work 10, Bighand, AD, Exchange, Intune, Interaction, Windows Server, Mimecast and Mobile Devices. Monitor status of outstanding calls and follow up where necessary. Account Administration including the New Starter and Leaver Process and basic IT Traini

Solid networking understanding (LAN, WAN, Firewalls, Switching, Wireless). As a Field Service Engineer, you’ll be providing on-site and remote technical support, tackling escalated issues, and helping to deliver high-quality IT services across a range of technologies. Find out more about the daily

Based in Central London, with four days per week onsite, you will join a small, highly proactive and logical problem-solving team providing 1st and some 2nd line support, automation and engineering for technically savvy business users and peer technology teams. In return, you will be able to build a

If you’ve a passion for IT and enjoy the feeling of pride when you’ve done a good job you’ll find working at Hotality a positive, rewarding and enjoyable experience working alongside other like-minded engineers. Scheduled visits - undertake on-site visits to our customers in the South and Lon

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This is a varied and hands-on role, perfect for someone who thrives on solving problems, enjoys face-to-face interaction as much as technical investigation, and wants a true balance between service desk and field engineering. Excellent understanding of Microsoft 365, Azure, and Active Directory/doma

Strong customer service mindset – confident, friendly, and proactive. If you’re a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest. Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security.

Liaise with clients, colleagues, and third-party vendors to troubleshoot and resolve issues. Principal IT are working with a fast-growing managed service provider with offices in Dorset, Wiltshire and Merseyside that are looking for a 2nd/3rd line IT support engineer to join their team. Log and mana

If you’re the kind of engineer who loves variety, thrives under pressure, and takes pride in helping others through technology, we’d love to hear from you. Strong understanding of virtualisation (VMware/Hyper-V) and backup tools. A supportive, friendly team that values collaboration, initiative,

Ensure that desktop security configurations and practices are implemented and maintained in line with the company’s policies and procedures. Familiarity with Windows administration and networking desired. Assist with the cover or overflow of Service Desk calls, ensuring they are processed and logg

Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. A solid theoretical knowledge base is crucial for a 2nd Line Engineer, as it enables you to troubleshoot and resolve issues effectively, ensuring the

You’ll be providing IT support across multiple sites in Scotland, with a base at the client’s head office in central Glasgow and several satellite locations. Responding to incidents and service requests in line with agreed SLAs. Field Engineer / Field Support Engineer / 2nd Line Support Engineer

You will be working with their key customers to solve IT issues and escalate where necessary, but the expectation is that you are able to undertake tasks from 1st to 2nd or potentially 3rd line if possible. You will be working in a really supportive and collaborative team in a welcoming and open env

Set up and configure workstations, printers, and peripheral devices. Provide desktop, notebook, and remote user support for firm-approved software and hardware. IT Support Analyst/2nd Line Support Analyst - London (5 days onsite) - Permanent.

Having a professional, positive and friendly manner when communicating with all colleagues and clients. Good understanding of Antivirus Software and backup issues. A good understanding of Networking and Firewalls.

Strong troubleshooting skills and the ability to handle both 1st and 2nd line issues independently. We are seeking a skilled and customer-focused 1st and 2nd Line Support Specialist to provide technical support for Microsoft Dynamics NAV and Business Central (BC) users. You will troubleshoot and res

Test and roll out updates to firewalls and routers. Apply MDM skills and manage O365 conditional access. Create and manage SharePoint sites and privileges.

The role always requires an outstanding level of support and a high standard of professionalism, as our customers are the backbone of the IRIS brand, and we wouldn’t be where we are without them!. You will handle escalated issues from our 1st line team and customers, and you may collaborate with o

The outstanding candidate will also understand the challenges that administrators face when trying to secure their users and devices in today’s borderless network landscape and have a track record of solving them. If you have an innate curiosity to understand how systems work (and could possibly b

Infrastructure Analyst - 2nd Line - DoverSalary - £35,000 to £43,000 per annumOffice basedInfrastructure Analyst required for a leading client based in Dover. My client is currently seeking an Infrastructure Analyst to join the team to assist in managing the IT infrastructure services and collabor

Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. A solid theoretical knowledge base is crucial for a 2nd Line Engineer, as it enables you to troubleshoot and resolve issues effectively, ensuring the

This hands-on role combines networking, Microsoft 365, Active Directory, and Windows Server support with travel between sites.

Ensure that desktop security configurations and practices are implemented and maintained in line with the company’s policies and procedures. Read all the information about this opportunity carefully, then use the application button below to send your CV and application. Strong knowledge of Office

Based in Central London, with four days per week onsite, you will join a small, highly proactive and logical problem-solving team providing 1st and some 2nd line support, automation and engineering for technically savvy business users and peer technology teams. In return, you will be able to build a

Field Engineer / Field Support Engineer / 2nd Line Support Engineer – 3 months – Scotland – Inside IR35. You’ll be providing IT support across multiple sites in Scotland, with a base at the client’s head office in central Glasgow and several satellite locations. Responding to incidents and

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Experience supporting O365, Windows 11, iManage Work 10, Bighand, AD, Exchange, Intune, Interaction, Windows Server, Mimecast and Mobile Devices. Monitor status of outstanding calls and follow up where necessary. Account Administration including the New Starter and Leaver Process and basic IT Traini

This is a varied and hands-on role, perfect for someone who thrives on solving problems, enjoys face-to-face interaction as much as technical investigation, and wants a true balance between service desk and field engineering. We take time to understand and anticipate the challenges facing our custom

Work under pressure as an individual and with your team. Suitable candidates with equivalent qualifications and more or less experience can apply. Gigabit Group Ltd acts as an employment business for temporary positions and an employment agency for permanent positions.

Strong customer service mindset – confident, friendly, and proactive. If you’re a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest. Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security.

Solid networking understanding (LAN, WAN, Firewalls, Switching, Wireless). As a Field Service Engineer, you’ll be providing on-site and remote technical support, tackling escalated issues, and helping to deliver high-quality IT services across a range of technologies. Find out more about the daily

Strong understanding of virtualisation (VMware/Hyper-V) and backup tools. If you’re the kind of engineer who loves variety, thrives under pressure, and takes pride in helping others through technology, we’d love to hear from you. Self-starter who can hit the ground running, multitask like a pro,

Provide desktop, notebook, and remote user support for firm-approved software and hardware. IT Support Analyst/2nd Line Support Analyst - London (5 days onsite) - Permanent. Respond to user issues via walk-ups, phone, email, and ServiceNow tickets.

Strong troubleshooting skills and the ability to handle both 1st and 2nd line issues independently. We are seeking a skilled and customer-focused 1st and 2nd Line Support Specialist to provide technical support for Microsoft Dynamics NAV and Business Central (BC) users. You will troubleshoot and res

A good understanding of Networking and Firewalls. Good understanding of Antivirus Software and backup issues. Having a professional, positive and friendly manner when communicating with all colleagues and clients.

Liaise with clients, colleagues, and third-party vendors to troubleshoot and resolve issues. Stay up to date with emerging technologies and attend relevant training to build expertise. Log and manage service tickets, ensuring accurate documentation and updates.

You will be working with their key customers to solve IT issues and escalate where necessary, but the expectation is that you are able to undertake tasks from 1st to 2nd or potentially 3rd line if possible. You will be working in a really supportive and collaborative team in a welcoming and open env

Create and manage SharePoint sites and privileges. Build trust-based relationships with key customers and ensure two-way feedback on products, services, priorities, and challenges. Apply MDM skills and manage O365 conditional access.

Scripting in PowerShell and supporting infrastructure refreshes. Mentoring junior techs and documenting best practices. Apply now or drop me a message if this sounds like your next move!.

If you’ve a passion for IT and enjoy the feeling of pride when you’ve done a good job you’ll find working at Hotality a positive, rewarding and enjoyable experience working alongside other like-minded engineers. We don’t have the usual 'us' and 'them' culture because our engineers get involv

We will give you responsibility for ensuring the food is to the highest standard, the kitchen area is always clean and well presented, and well-stocked. Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. O

The Continental group sector offers its customers connected, environment-friendly, safe, and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector

We will give you responsibility for ensuring the food is to the highest standard, the kitchen area is always clean and well presented, and well-stocked. Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. A

Responding to queries via phone, email, portal, and live chat, ensuring a prompt and professional resolution in line with SLAs. Providing 2nd/3rd line support across Office 365, Windows Server, Desktop Support, Azure Virtual Desktop, and MS Teams. With opportunities to develop cross-skills in Networ

We will give you responsibility for ensuring the food is to the highest standard, the kitchen area is always clean and well presented, and well-stocked. Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. O