2nd/3rd Line Support Engineer
26 days ago
Basingstoke
2nd / 3rd Line Support Engineer (MSP) Location: Basingstoke Salary: £38,000 – £45,000 per annum We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team. This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement. The Role • Providing high-quality technical support remotely and onsite, • Acting as an escalation point for complex support issues, • Delivering infrastructure and cloud projects from design through to implementation, • Configure, support, and maintain networks and firewalls, • Working closely with customers to understand technical challenges and provide effective solutions, • Carrying out site visits, system upgrades, and planned maintenance, • Proven experience in a 2nd / 3rd Line role within an MSP, • Strong background supporting Windows Server and Microsoft 365 environments, • Experience with virtualisation technologies (VMware and/or Hyper-V), • Solid understanding of networking and security, including firewalls and VPNs, • Familiarity with backup and business continuity solutions, • Confident communicator with excellent customer-facing skills, • Ability to manage multiple priorities and work effectively under pressure, • Full UK driving licence