IT Support Engineer
6 days ago
Peterborough
We’re looking for someone to step into a pivotal IT role at Gen Phoenix, with the support of a trusted third-party provider and guidance from an experienced team member who currently oversees IT alongside other responsibilities. This position offers not only the chance to enable our employees day-to-day but also the opportunity to develop your own skills and grow professionally while shaping the future of our IT infrastructure. You’ll play a key role in building scalable systems that support our long-term growth, making this an ideal role for someone eager to learn, lead, and make a lasting impact. What You'll Do: • Take ownership of our Microsoft hybrid environment (Windows, Azure/Entra, M365, Active Directory), • Drive meaningful projects that enhance our cyber security position, • Build relationships with colleagues who see you as a strategic partner, not just "IT support", • Collaborate with vendors, • Implement best practices and continuous improvements What We're Looking For: • 2+ years in 2nd line support or equivalent (MSP experience welcomed!), • Microsoft certifications and genuine passion for technology, • Someone who thrives with autonomy and wants to grow beyond reactive firefighting, • Strong communication and collaboration skills - you'll be valued for your opinion, not just your output, • A keen interest in technology, such as AI and automation, • A customer-focussed outlook, • An understanding of quality standards and how IT can support these, • A willingness to learn and grow in the role, to keep pace with business needs