Job Title: General Manager Position Overview The General Manager (GM) is responsible for overseeing the daily operations and long-term strategic direction of the organization (or business unit), ensuring profitability, operational efficiency, and high levels of customer and employee satisfaction. The GM reports to the CEO or Executive Board and leads cross-functional teams to achieve company objectives, drive revenue growth, manage budgets, and uphold brand standards. Key Responsibilities 1. Strategic Leadership • Develop and execute the company’s strategic plans and annual goals. • Identify new market opportunities and recommend business development initiatives. • Monitor industry trends and competitive landscape to maintain market positioning. 2. Financial Management • Prepare, manage, and oversee annual budgets, forecasts, and financial reports. • Analyze P&L statements, balance sheets, and cash flow to ensure financial health. • Implement cost-control measures and optimize resource allocation. 3. Operations & Performance • Oversee day-to-day operations across departments (e.g., Sales, Marketing, Operations, HR, Finance). • Establish performance metrics (KPIs) and monitor progress toward operational targets. • Streamline processes and implement best practices to increase efficiency. 4. Team Leadership & Development • Recruit, mentor, and retain high-performing managers and staff. • Conduct performance reviews, set development plans, and foster a culture of continuous improvement. • Promote teamwork, collaboration, and open communication throughout the organization. 5. Sales & Marketing Oversight • Collaborate with marketing to develop promotional strategies, brand positioning, and pricing models. • Set sales targets, track sales performance, and coach the sales team to achieve revenue goals. • Cultivate relationships with key clients, vendors, and partners. 6. Customer Experience & Quality Assurance • Ensure customer satisfaction through high service standards and swift issue resolution. • Implement quality assurance and compliance programs. • Solicit and act on customer feedback to drive service improvements. 7. Compliance & Risk Management • Ensure compliance with all relevant laws, regulations, and industry standards. • Identify operational risks and develop mitigation strategies. • Maintain health, safety, and environmental protocols. Qualifications & Skills • Education: Bachelor’s degree in Business Administration, Management, Finance, or related field. MBA or advanced degree preferred. • Experience: 7+ years of progressive leadership experience, including 3+ years in a senior management or GM role. • Financial Acumen: Proven track record in budgeting, forecasting, and P&L management. • Leadership: Strong people-management skills with the ability to build, coach, and motivate teams. • Strategic Thinking: Ability to translate vision into actionable plans and measurable outcomes. • Communication: Excellent verbal and written communication, negotiation, and presentation skills. • Analytical Skills: Proficient in data analysis and performance/operation metrics. • Adaptability: Comfortable working in fast-paced, changing environments. • Technical Proficiency: Familiarity with ERP, CRM, and business-intelligence tools. Working Conditions • Location: [Insert location or “Multiple locations”] • Travel: Up to X% domestic/international travel may be required. • Working Hours: Full-time; may require evenings or weekends during peak periods. Why Join Us? • Competitive salary and performance-based bonus structure. • Comprehensive benefits package (health, dental, vision, retirement). • Professional development and continuing-education opportunities. • Collaborative, mission-driven culture committed to innovation. We are an equal-opportunity employer and welcome candidates from all backgrounds to apply.
Greenwich SE8 3GS We offer: - The option of a four-day week - 7:45am - 6pm - A competitive salary - Workplace pension - Employee Assistance Programme - Birthday bonus - Sickness incentive bonus - Uniform supplied after probation - Training and development opportunities - 55% childcare discount Purpose of the role: To provide outstanding care and learning opportunities to all children. To offer support and provide oversight to the less experienced team ensuring children in the room are happy and thriving and to ensure that the room is running effectively. To follow our EPIC values of educational, professional, inspirational and caring. Qualifications and experience NNEB, CACHE level 3, NVQ Level 3 or equivalent Excellent knowledge and understanding of the EYFS Up to date first aid and safeguarding training Knowledge of OFSTED standards A passion for delivering outstanding childcare and learning Minimum of one years experience Must have the right to work in the UK Minis Childcare Limited is committed to the safeguarding of children, an enhanced DBS will be required. Job Types: Full-time, Permanent Pay: £25,416.00-£28,589.00 per year
Location - Oval, South London (Onsite) ** Type -** Full-Time Start Day - Immediate ** Salary -** £30,000 - £35,000 (top end reserved for outstanding candidates) ** Headquarters -** New York, NY, USA ** About Quant.ai** Quant.ai is building the world’s most advanced Agentic AI – transforming customer service, outbound engagement, and internal decision-making for global enterprises. Our technology helps clients reduce inbound volume, improve response times, and deliver futuristic digital experiences powered by human-like AI. We’re now opening a new office in Oval, South London, and we're looking for our first wave of AI-enhanced customer service reps to help us scale. The existing team in London is small but mighty – 5 people aged 24-27 – and we’re building a collaborative, fast-moving culture where you’ll grow quickly. Our global team (75+) is led by Chetan Dube, former founder & CEO of Amelia ** The Role** As a Customer Service Representative working in tandem with our Agentic AI, you’ll step in when the AI is unable to fully resolve a customer query on behalf of one of our enterprise clients. You’ll not only provide a human touch to resolve the customer’s issue – but also investigate what went wrong, working alongside engineers and product teams to improve the AI’s performance. This is an ideal role for someone in customer support looking to break into the world of AI and tech. No real prior experience is required – we’re just looking for someone with the right attitude. Full training provided. ** What You’ll Do** - Take over live chats, calls, or tickets escalated by our Agentic AI for one of our clients (e.g., in banking, energy, insurance, or telco) - Calm and resolve customer frustrations when the AI couldn’t resolve their problem - Troubleshoot why the AI failed (e.g., gaps in logic, language understanding, integrations) - Conduct light QA and error analysis across transcripts and system logs - Collaborate with product managers and engineers to improve AI flows - Participate in project management cycles for continuous iteration and model training - Learn the ins and outs of agentic systems, prompt design, and conversational logic - Help shape a brand new category of support – Human-AI collaboration ** What We're Looking For** 1. 1+ years experience in customer service (live chat, phone, or email-based) is great – but not required 2. Excellent written and verbal communication 3. Ability to empathize with frustrated customers and stay calm under pressure 4. Strong problem-solving mindset and curiosity – especially around how things work 5. Comfortable working with technical teams (no coding required – training provided) 6. Highly organized, proactive, and detail-oriented 7. Eagerness to learn AI technologies, tools, and workflows ** Nice to Have (But Not Required)** ** ** ** Why This Role Matters** This is not a traditional customer service role. You’ll be the human failsafe for some of the world’s most advanced enterprise AI systems – and the bridge between customers and technology. Your feedback will shape how millions of future interactions are handled.
Looking for a passionate chef de parte. Whom is willing to learn and develop themselves to the next level. Skilled and creative chef de partie whom strives for perfection and positively demonstrate consistently great work ethics. A chef de partie who is clean, hygienic, organise and possess great leadership skills while working within a small netted team by always leading with good examples. Experience within fine dining restaurants, brunch and sunday roast is essential however not compulsory. This is an fantastic opportunity to work within a new restaurant full of growth, progression, values, perks and a lot more to offer. Cuisine type: African, British & Caribbean with flair and Contemporary look and feel. REQUIREMENTS 1. Food hygiene and safety level 2 2. PPE, safety shoes, chef hat, chef uniform and apron. 3. Basic knowledge of kitchen operations. 4. NI, right to live and work & live in the UK 5. Availability to work 5 days with 2 6. alternating days off. 7. Basic knifes skills and willingness to learn and develop. 8. Able to work weekends and evenings as well as mornings where required. 9. Ability to maintain a positive professional attitude at all time. 10. Good time management skills. 11. DUTIES 12. Assist the Head chef with daily preparations, hygiene and the day to day responsibilities of maintaining an effective and efficient kitchen. 13. Learn and demonstrate good knowledge of our menus and operations. 14. Setup and work in a professional manner to ensure customers expectations 15. are met or exceeded. 16. Work in a clean and organised manner at all times. 17. Learn our recipes, spec's and allergens to ensure customers safety.
A barista is responsible for preparing and serving a variety of coffee drinks and beverages to customers. Here’s a detailed job description: Key Responsibilities: 1. Coffee Preparation: Brew coffee and espresso drinks according to standard recipes and customer preferences. 2. Customer Service: Greet customers, take orders, and provide recommendations based on their preferences. 3. Maintaining Cleanliness: Keep the coffee shop clean and organized, including the coffee machines, utensils, and dining areas. 4. Inventory Management: Assist in managing inventory, including ordering supplies and ensuring that all ingredients are fresh. 5. Cash Handling: Process transactions accurately using the cash register and handle cash and credit card payments. 6. Creating a Welcoming Atmosphere: Foster a friendly and inviting environment for customers, ensuring they have a positive experience. 7. Promoting Products: Upsell and promote special beverages, seasonal items, or new menu offerings. Skills Required: - Strong communication and interpersonal skills - Knowledge of coffee and brewing techniques - Ability to work in a fast-paced environment - Attention to detail and a passion for customer service This role is essential in providing a great coffee experience to customers. If you think this is the right job for you send us over your CV!
4 days per week Applicants must have excellent health & safety, safeguarding, building management, fire safety and COSHH training/understanding with a minimum of 1/2yrs experience in a professional environment. You must have competent IT skills in Microsoft Outlook, Excel and Word, high-level knowledge of working with third party contractors and the local authority councils. Applications must be submitted by email on the official application form with a covering letter by: 12noon 5th June 2025 Interviews are on Wednesday 18th June 2025 2.30pm – 5pm NO CVs WILL BE ACCEPTED. Personal Specification Essential: 1. Administration, fire, health & safety and building management experience within a professional working environment, with a minimum of 1 - 2yrs in the sector. 2. Strong interpersonal skills with the ability to communicate effectively at all levels, internally & externally, with verbal and written competence. 3. Knowledge of PPE and fire safety regulations. 4. Planning skills with a methodical approach and able to follow procedure precisely. 5. Must be a proactive and structured self-starter able to work on own initiative. 6. Training in asbestos, fire safety and legionella awareness. 7. COSHH training certificate/qualification. 8. Current DBS certificate – if not, the successful applicant will acquire a DBS certificate 9. First Aid at Work certificate – preference Level 2 upwards, which also be acquired on appointment 10. Awareness of Equality & Diversity and Environment regulations. 11. Competent working knowledge of Microsoft Outlook, Excel and Word. 12. Ability to maintain accurate data for carbon footprint monitoring and reporting – utilities usage. 13. Must be numerate and fluent in spoken and written English. ** Desirable:** 1. Understanding of the charitable or voluntary sector. 2. Knowledge of dealing with local authority contractors and/or Lewisham Council. 3. Any carpentry, electrical or plumbing qualifications. Working Hours (Fixed): · Mondays & Wednesdays 9.30am – 5.30pm · Tuesdays 1.30pm – 9.30pm & Thursdays 1pm – 9pm