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Resolution & Improvement Manager Location: Flexible - WFH or hybrid at one of our UK offices. Quarterly international travel requried. Salary: Dependent on experience Contract: permanent & full-time Great Benefits The Role We are seeking a Resolution & Improvement Manager to lead our Resolution & Improvement Team (RIT), a specialist function responsible for managing complex customer escalations while driving continuous improvement across the Contact Centre. This role combines operational leadership with a strategic focus on customer experience, service improvement and operational effectiveness. You will be responsible for ensuring that complex customer issues are resolved efficiently and fairly while using customer insight, operational data and root cause analysis to identify opportunities for improvement. Success in this role requires strong leadership, analytical capability and stakeholder management skills, along with the ability to translate customer feedback and operational insight into sustainable improvements that enhance customer outcomes and reduce avoidable demand Key Responsibilities • Lead, motivate and develop the Resolution & Improvement Team, creating a high-performing and customer-focused culture., • Manage complex customer enquiries, escalations and specialist casework, ensuring timely and effective resolution., • Act as the senior escalation point for high-profile, sensitive or business-critical customer cases., • Drive the Contact Centre Continuous Improvement programme, identifying opportunities to enhance customer experience and operational performance., • Analyse customer feedback, complaints, colleague insight and operational data to identify trends, root causes and areas for improvement., • Lead process reviews and root cause analysis activities to reduce repeat contacts and improve First Contact Resolution., • Partner with operational managers and support functions to implement and embed sustainable service improvements., • Monitor operational performance, using management information and reporting to drive decision-making and improvement activity., • Present insights, recommendations and improvement plans to senior stakeholders., • Build strong relationships across Operations, Workforce Planning, Quality Assurance, Learning & Development and other key business functions., • Ensure compliance with organisational policies, governance frameworks and regulatory requirements., • Promote best practice, knowledge sharing and a culture of continuous improvement throughout the Contact Centre Skills & Experience • Proven leadership experience within a Contact Centre or Customer Service environment., • Experience managing complex customer escalations, complaints or specialist casework., • Track record of delivering operational change and continuous improvement initiatives., • Strong analytical skills, with experience interpreting operational performance data and identifying trends., • Experience leading change programmes and embedding service improvements across operational teams., • Excellent stakeholder management and influencing skills., • Strong coaching, performance management and team development capability., • Ability to balance operational delivery with strategic improvement priorities., • Experience with quality assurance, complaints management or customer journey improvement frameworks is desirable., • Lean, Six Sigma or other Continuous Improvement qualifications would be advantageous., • Experience working in a BPO & luxury retail environment would be advantageous. Personal Attributes • Strong leader with the ability to inspire, develop and engage teams., • Customer-focused with a passion for delivering positive outcomes and service excellence., • Collaborative approach, building effective relationships across multiple functions and stakeholder groups., • Analytical and insight-driven, using data to inform decisions and improvements., • Proactive and solution-oriented with strong problem-solving capabilities., • Accountable, resilient and comfortable operating in a fast-paced environment., • Strong communication skills with the ability to influence at all levels of the organisation., • Committed to continuous improvement and driving positive change. #LI-CW1

Assistant Merchandiser - Beauty Location: Avonmouth, Bristol (Hybrid - 2-3 days in office) Contract: Permanent Salary: Competitive + bonus + benefits Work with Global Beauty Brands in a Unique International Retail Business Are you an experienced Assistant Merchandiser or an ambitious Merchandising Assistant ready for the next step? Do you enjoy turning data into commercial action, influencing trading decisions, and working with some of the world's most recognised beauty, skincare, fragrance and cosmetics brands? At Harding+, we're looking for two Assistant Merchandisers to join our Beauty team. These opportunities offer the chance to work at the heart of a fast-paced international retail business, helping to drive sales, maximise availability and optimise stock performance across our global cruise retail network. Build Your Merchandising Career with a Global Retail Leader Harding+ is the world's only dedicated cruise retailer, operating retail environments across leading cruise lines worldwide. Working alongside Buyers, Merchandisers and supplier partners, you'll help deliver exceptional retail performance across a portfolio of premium beauty, skincare, fragrance and cosmetics brands. This is an opportunity to join a highly visible category where your analysis, recommendations and decision-making will directly influence commercial performance. The Opportunity As Assistant Merchandiser, you will support the Buying and Merchandising teams through forecasting, stock management, trade analysis and inventory planning. You will play a key role in balancing product availability, stock investment and commercial performance across a fast-paced beauty category. You will support the management of WSSI plans and Open to Buy (OTB) processes, helping to ensure the right products are available at the right time whilst identifying opportunities to maximise sales and profitability. Working closely with Buyers, Merchandising Assistants, Operations teams, Warehouse teams and supplier partners, you will contribute to forecasting, seasonal planning, stock flow decisions and promotional activity. Building strong supplier relationships will also form an important part of the role. You will analyse weekly sales, stock, margin and markdown performance, using data and commercial insight to identify risks, opportunities and areas for improvement. We are looking for someone who can move beyond reporting and proactively contribute to trading decisions and category performance. The Beauty team operates in a highly collaborative environment, requiring strong communication skills, relationship-building capability and the confidence to work closely with a range of stakeholders. Gain Exposure in a Unique International Retail Environment Harding+ operates across multiple cruise lines, supplier partners and highly seasonal trading cycles, creating a retail environment unlike traditional high street businesses. As part of the Beauty team, you'll gain exposure to globally recognised brands whilst working closely with Buying teams, supplier partners and key stakeholders. The role offers the opportunity to broaden your commercial understanding, strengthen your planning capability and gain valuable international retail experience. About You You may already be an Assistant Merchandiser, or you may be a highly capable Merchandising Assistant ready to step into an Assistant Merchandiser role. You will already have experience supporting forecasting, stock planning, trade reporting and inventory management within a retail environment and be confident working with large volumes of trading data. This role is best suited to candidates who already have practical experience of merchandising processes and are comfortable operating within a commercially focused retail environment. You will have a strong understanding of WSSI, Open to Buy (OTB), forecasting, promotions, markdowns and sales, stock and margin analysis. Strong Excel capability is essential, including experience using Pivot Tables, XLOOKUP/VLOOKUP and data analysis tools to interpret performance and support decision-making. Experience within beauty, cosmetics, fragrance, skincare or a related retail environment would be advantageous, but is not essential. We are equally interested in candidates with strong merchandising experience from other retail sectors who can demonstrate excellent commercial awareness and analytical capability. Most importantly, you will be commercially minded, proactive and confident making recommendations based on data and insight. You enjoy solving problems, building relationships and working collaboratively within a fast-paced retail environment. Why Join Harding+? This is more than a traditional retail merchandising role. You'll work within a unique international business, collaborate with global suppliers and gain exposure to complex trading environments that differ significantly from high street retail. You'll have the opportunity to: Work with globally recognised beauty, fragrance and skincare brands Influence commercial decisions within a high-profile category Develop your forecasting, planning and analytical expertise Build relationships with international supplier partners Gain exposure to global retail operations Join a collaborative, supportive and ambitious team environment Our Benefits We offer a competitive reward package including: Annual bonus scheme Company pension Medical Cashback Plan 26 days annual leave plus bank holidays Option to purchase up to 5 additional days annual leave Hybrid working Career development opportunities About Harding+ Harding+ is the world's only dedicated cruise retailer, partnering with leading global cruise lines and operating retail shops across ships worldwide. We are committed to building diverse teams and creating an environment where everyone feels welcome, supported and able to thrive. If you're looking for an Assistant Merchandiser opportunity where you can combine commercial analysis, stock planning and trading insight within a unique global retail environment, we'd love to hear from you. Apply now and take the next step in your merchandising career with Harding+. TPBN1_UKTJ

Kickstart your earnings with an extra £100 when you become a rider with Deliveroo and complete 10 orders by 31st August in Wolverhampton.You're free to accept orders anywhere.Only orders from this location will count towards the offer.Become a food delivery driver with Deliveroo and find work that

Fixed Term until 15 August 2027.West Lothian Council reserve the right to close this post early depending on applicant response levels.We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applications from all backgrounds and particularly from groups currently un

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week, earning an average of £30,100 per annum?.Join Ocado Logistics where there are bags of possibilities.It’s our mission to provide an ou

Early Learning Support Worker (Supply).Renfrewshire Council are looking to recruit enthusiastic and caring early learning support workers for our general supply pool.Appointable candidates will be required to work on a temporary basis covering short or long-term requirements within early learning an

Blue Arrow are actively seeking Postal Delivery Drivers to join a successful delivery office team in Wishaw (ML2).As a Postal Worker, you will be a vital part of the community, delivering letters and parcels, while being the friendly face that people look forward to seeing.Our client is the leading

Cleaner required for Cruden Bay public toilets, 5 hours per week, M/W/T/F/S.Responsible for cleaning premises to required standard.This role may require flexible, evening and weekend working.There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 40-week sessional post i.Monday - Thursday, 15:00-18:00.To assist in the provision of a high quality cleaning service within Council buildings.Please do

Fixed Term until 15 August 2027.West Lothian Council reserve the right to close this post early depending on applicant response levels.We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applications from all backgrounds and particularly from groups currently un

Earn £14 - £19 per hour.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunitie

Earn £14 - £19 per hour.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunitie

Serenita Care Home is a well established service in Weston-super-Mare, set within a characterful Victorian residence close to the seafront.Supporting up to 34 residents, the home provides specialist care for individuals with mental health conditions, including alcohol related brain damage and Korsak

T Delivery Driver Location: Severn Beach dept, covering deliveries across Bristol and surrounding areas.Salary : £30,600 per annum + 10% quarterly bonus + average overtime OTE : £35,000 Contract : Full time, Permanent Hours : Average 45 hours per week Shift Pattern : 4 days on, 2 days off (overtim

Hanson Recruitment is looking to recruit psychology students and graduates to work as teaching assistants at schools in Bristol.We offer flexible, well-paid work opportunities in school settings to both students and graduates with backgrounds in Psychology, Counselling, andNeuro-Science as Teaching

Residential Childcare Support Worker (Sessional/Casual) Location : Bristol Contract : Shift Pattern- ad-hoc cover Salary : £14.Headway Adolescent Resources were formed in 1999 and has established a good reputation in the residential adolescent childcare sector, and pride themselves in having the in

SEN TA with Autism Experience Location: Bristol Pay Rate: £90 - £100 per day (subject to experience and qualifications).Hours: This role is both full-time and part-time and during school hours, term-time only.We are working with many reputable SEN schools across the South-West who require

Inside, the building has been completely refurbished and offers a range of classrooms and activity rooms including science, computing, music, drama and art/DT.

Are you a social care worker or residential support worker looking to transition into a rewarding, school-based role? Were currently recruiting teaching assistants to work on a full-time basis in schools across Bristol and its surrounding areas, supporting children and young people with complex need

Active Force Recruitment is currently recruiting for experienced Multi-Drop Van Drivers to join one of our well-established clients based in Avonmouth.This is an excellent temp-to-perm opportunity offering full-time hours, weekly pay, and the chance to secure a permanent position with a growin

Home Delivery Driver Bristol, Avonmouth £19.Inclusive of Holiday Pay) + Overtime Available Flexible People Ltd are currently recruiting for a 7.Home Delivery Driver to join a well-known client based in Bristol.This is an excellent opportunity for a 7.Home Delivery Driver to join a successful

Supportive leadership team and experienced SEN staff.

Private Staff Nanny | Location: Leicestershire (LE7).Position: Part-time, Tues-Thurs | Live-out | Up to 40k pro rata (24k pa).A high-net-worth family based in Leicestershire is seeking an experienced, professional, and caring.The successful candidate will have extensive experience caring for young c

Private Nanny – Woodbridge, Suffolk.A lovely football family based in the.Sole-charge care for two children 6 months and 3 years.On non-weekend working days, hours will typically be.Nursery duties, planning engaging activities and supporting the children’s development.Maintaining a safe, nurturi

Start date - September until July 2027 on a full-time basis.Are you an experienced SEND teacher assistant looking for long-term role in South London?.We’re looking for a passionate SEND Teacher Assistant to join a supportive specialist school in Merton.The school works with primary and secondary p

Checkendon, North of Berkshire.Wednesday and Thursdays but room for flexibility.Get both children ready for the day in the morning.Morning drop off and collection from nursery which is a short drive (family car available for use).During the free time throughout the day, responsibilities include prep

Job Title: Construction Cleaner Location: BS1 (Bristol City Centre) Pay Rate: £12.Hours: Monday to Friday, 07:00 15:00 Job Description We are currently seeking a reliable and hardworking Construction Cleaner to join our team on a busy construction site in BS1, Bristol.This role is essentia

Role Description Support Worker Make Every Day Matter! Location: Filton, Bristol Hours: 37.Salary: £25,525 per annum (£13.UK Driving License: required Visa Sponsorships: Not available Whats In It For You? Paid training & career development grow with us Supportive team vibes weve got your

MedGen Healthcare is seeking compassionate, resilient, and dedicated Mental Health S upport Workers to provide high-quality care and support to children and young people with complex mental health needs.This role involves supporting children and adolescents with conditions such as Autism Spectru

We are seeking compassionate and dedicated Family Support Workers to join our team providing Reverse Residential Support to children, young people, and families within their own homes and communities.Unlike traditional residential care, Reverse Residential Support involves working directly with

Salary: Competitive Location: London & South of England Hours: Early morning starts with early finishes, plus flexibility as required Are you a reliable, hands-on individual who enjoys working independently, travelling, and taking pride in a job well done? If so, phs Floorcare has an exciting o

Part Time Evening Nursery Cleaner RAFAKidz Nursery, MOD Abbey Wood, Bristol BS34 8JH £13.Enhanced childcare discount of 40% for permanent employees Healthcare cash back for you and your children to cover prescription, dental and optician costs Free access to virtual GP Health and Stress Support pl

South West Driving Services Ltd Is Looking for Experienced 3.Drivers To Work Out Of Our Bristol Depot BS110YB AVONMOUTH we also have opportunities in Newport! As part of a 2 man team for the below Delivering Appliances Including Washing Machines/Fridge Freezers & Tvs Installing Appliances Keeping To

Early Morning Delivery Drivers Needed! Join News Team Group, a fast-growing company delivering newspapers and magazines to homes and businesses across the UK.Were looking for reliable, self-employed delivery drivers who are ready to hit the road and make an impact in their local community.Join a te

Estate Services Cleaner needed in Isle of Wight This is a temporary role and the hourly rate is £12.PAYE The reference number is: OR106358 An Estate Services Cleaner is responsible for maintaining the cleanliness, safety, and presentation of communal areas across residential estates.The role includ

Key Information and Benefits - Pension scheme - Life assurance - Flexible working policies - Free uniform - We Care - providing 24/7 access to online GP, mental health support and virtual wellbeing - HSF - Health Cash Plans - Corporate perks and discounts (Perks @ Work and Home) - Payroll Giving -

Location: Weston-super-Mare, BS22 Pay Rate: £12.Hours: Monday to Friday, 6:00am 9:00am (15 hours per week) Job Type: Part-Time | Agency Are you an early bird who enjoys keeping spaces clean, tidy and welcoming? We're looking for a reliable and hardworking Morning Cleaner to join our

Starting on £33,715 you will increase £1,000 each time after completing 6 and 12 months of service to £35,715 per annum Role summary: To deliver customers' products to the required premises ensuring all customers receive exceptional customer service as part of a multi-drop delivery route.The dr

T) Location: Severn Beach Salary: £28,000 + Overtime + Bonus (OTE £30,000+) We are recruiting experienced Van Delivery Drivers for a well-established client based in Severn Beach.This is a permanent opportunity offering stable work, excellent benefits, and genuine career progression.Successful can

We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.

What's on Offer £38,486 - £39,755 per annum (inclusive of sleep-ins), depending on experience and qualifications Permanent, full-time position 2 on, 4 off rolling rota, including sleep-ins Comprehensive induction and ongoing training Excellent career progression opportunities across a growing org

C M Workforce Ltd Wanted! (Delivery Partners of AO Home Deliveries) What We're Looking For is 3.T DeliveryDrivers to join our busy and growing operation based at our Avonmouth depot , i want drivers who are a team player and who can deliver with a smile and give the customer the Best delivery experi

Become a Self-Employed Driver with AO! Be your own boss.If the open road feels like a mate, and you love the idea of choosing when you work (and who you work with!), then becoming a Self-Employed Driver with AO could be right up your street.Why drive with AO? Because this isn't just delivery — it'