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  • General Manager
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    General Manager
    6 hours ago
    £40000–£45000 yearly
    Full-time
    London

    General Manager – PYRÁ Location: Queen’s Park, London Role Type: Full-time, senior leadership position Role Overview The General Manager is the operational and cultural lead of PYRÁ, responsible for delivering exceptional guest experiences, driving commercial performance and ensuring smooth day-to-day operations across the restaurant, bar, private dining and events. This role requires a hands-on, people-first leader with strong commercial awareness, capable of running a high-energy hospitality venue while protecting brand standards, profitability and team morale. Key Responsibilities: Operations & Service Excellence Oversee all front-of-house and venue operations, ensuring consistently high service standards. Lead daily service across lunch, dinner, brunch, events and private hire. Act as the senior point of contact on-site for guests, suppliers and partners. Ensure compliance with all health & safety, licensing, food safety and legal requirements. Maintain venue presentation, ambience, music levels and guest flow in line with PYRÁ’s brand. Team Leadership: Recruit, train, manage and retain a high-performing FOH and management team. Set clear expectations, rotas and performance standards. Lead by example on the floor during service. Conduct regular team briefings, reviews and development sessions. Build a positive, accountable and motivated team culture. Financial & Commercial Management Own weekly and monthly P&L performance with the owner. Manage labour costs, GP targets, stock control, and wastage. Maximise revenue through covers, events, upselling and smart scheduling. Oversee till accuracy and financial controls. Contribute to pricing strategy and menu engineering alongside the Head chef and owner. Events & Private Hire Oversee the planning and delivery of private events, weddings, brand activations and parties. Work closely with the events team to ensure flawless execution on the day. Act as senior host for key events when required. Ensure events align with brand positioning and profitability targets. Brand, Guest Experience & Reputation: Protect and elevate the PYRÁ brand across service, tone and guest interaction. Handle guest feedback, complaints and reviews professionally and proactively. Drive repeat business, community engagement, and local reputation. Support marketing initiatives, launches and experiential events. Systems & Processes Implement and maintain clear SOPs across FOH and operations. Improve efficiency through systems, scheduling and process optimisation. Liaise with suppliers and contractors. Support the owner with reporting, forecasting and strategic planning. Key Skills & Experience Proven experience as a General Manager or senior hospitality manager. Strong background in premium casual dining, events-led venues or destination restaurants. Commercially astute with solid P&L understanding. Confident leader with excellent people management skills. Strong knowledge of wine. Calm under pressure, organised and solutions-focused. Excellent communication and guest-facing presence. Passion for food, wine, music and hospitality experiences.

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  • Holiday club play leader
    Holiday club play leader
    6 days ago
    £12.75–£14 hourly
    Part-time
    Richmond

    We are a friendly and nurturing holiday club providing high-quality care for children in a safe, fun, and engaging environment. Role Overview: We are seeking a qualified and enthusiastic Early Years practitioner (Level 3 or above) to join our team. This role is ideal for someone who is passionate about childcare and enjoys creating meaningful, play-based experiences for children. Working Hours: • During school holidays, • Provide high-quality care and supervision for children aged 3–12 years, • Plan and deliver engaging, creative, and age-appropriate activities based on children’s interests and developmental stages, • Support children’s learning in line with the EYFS framework where appropriate, • Assist with personal care routines, including toileting and hygiene where needed, • Maintain a clean, safe, and organised environment at all times, • Clean toys and equipment regularly and ensure resources are stored correctly, • Communicate effectively with parents and carers, including daily handovers, • Work collaboratively with the team and support the owner in the day-to-day running of the setting, • Be willing to work outdoors in all weather conditions, • Level 3 qualification in Early Years / Teaching Assistant or above, • Reliable, punctual, and committed, • Paediatric First Aid (12-hour certificate), • Safeguarding Level 2 or 3 training, • Knowledge and understanding of the EYFS framework, • Minimum 3 years’ experience working with children aged 0–11, • Experience or understanding of Special Educational Needs and Disabilities (SEND), • DBS check (must be on the update service), • What We Offer:, • Full training provided, • Ongoing professional development and qualification opportunities, • Supportive and friendly team environment, • Energetic, caring, and creative, • Positive attitude and team player, • Confident to engage in play, be fun, and build strong relationships with children

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  • 5 Star Hotel Security Officer
    5 Star Hotel Security Officer
    6 days ago
    £14.32 hourly
    Full-time
    London

    Job Title: 5 Star Hotel Security Officer Hours: We are seeking 2 x officers (1 x Day & 1 x Night) 8:00-20:00 4 on 4 off 20:00-08:00 4 on 4 off Location: Central London Reports To: Security Team Leader/ Security Manager/ Head of Security / Account Manager. Pay Rate: £14.32 p/h Role Summary: The position requires officers to have exceptional customer service skills, be able to work in a team, conduct patrols, respond to emergencies and have excellent communication skills and be well presented at all times. The purpose of the role is the safety and security of people, property and assets. Being positive, great customer service and effective communication skills are crucial when interacting with the customer, the public and emergency services. The need to be visible, professionally presented and responsive supports the success of the security function. Customers rely on security to identify risks that threaten their business and reputation and take the appropriate action. There is requirement to engage with continuous training, as policy, procedures and technology evolves in the security environment. Responsibilities • Wear the correct uniform, PPE, SIA Badge and always be presented clean and smart., • Demonstrate excellent customer service and engage with every person positively., • Carry out all duties in accordance with the Assignment Instructions and Risk Assessment., • Follow relevant customer policy and procedures., • Utilise access controls systems and ensure the integrity of building perimeter security., • Utilise CCTV, systems and alarms to monitor and detect risk and suspicious activity., • Deter crime and anti-social behavior through awareness of behavior and intelligence., • Carry our relevant testing of security and safety systems., • Perform internal and external patrols as required., • Report incidents in an accurate and timely manner, follow the correct escalation model., • Collaborate with the Emergency Services, including detection and protection of evidence., • Support the customers brand and culture and follow any reasonable requests. Person Specification • SIA Licence for specific site (Door Supervision), • Previous security experience within a 5 star hotel, • Conscientious, alert and a strong attention to detail., • Adapts to changing priorities and is flexible and collaborative., • Punctual, reliable, committed, demonstrating respect for colleagues., • Highest standards of integrity, maintains confidentiality when handling sensitive information., • Effective communication skills, both verbal and written., • Responds well to positive change and innovation.

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  • Deputy General Manager
    Deputy General Manager
    6 days ago
    £36000–£46000 yearly
    Full-time
    Canary Wharf, Tower Hamlets

    We are seeking an outstanding Deputy General Manager with a love for varied hospitality experiences, high volume operations who thrives managing large teams. Pergola on the Wharf is a powerhouse of a business, bringing together high energy dining, vibrant social spaces, and large scale events under one roof. No two days are the same and exceptional leadership is key to delivering unforgettable guest experiences. The Role: As Deputy General Manager, you'll be key to the running and success of Pergola on the Wharf. Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues. You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team. We Expect You To: Have pure passion for hospitality and giving guests a wonderful time. Take full ownership of your KPIs whether that is financials, people, compliance, stock management -- guest experience is at the core of your passion. Lead joyous, guest focused, shifts; managing everything from atmosphere to standards. Empower your team to develop through the career pathway, giving clear and example lead feedback. Obsess over service standards and deliver nothing short of excellence. Coach, mentor, and inspire with a big heart and a focus on people development. Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success. Ensure safety of your guests, your team, and your venue at all times. Maintain compliance and actively promote completion of online training, daily/ weekly checks and best practices. Adapt and evolve by embracing challenges and thrive in a changing environment. Communicate with impact -- clearly, effectively, and with intention. Always taking the time to review and follow up. Be an effective leader who is approachable, honest and supportive in driving the business forward. Who You'll Be: A proven leader with experience in high volume operations. A personal license holder. Someone who loves running big shifts, managing varied areas of a business but keeps the guest experience as a priority. Energetic, passionate, and resilient. Have a structured mindset, setting clear expectations and empowering your team. Obsessed with communication, constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the venues success. Engaged in wider Incipio culture, living and breathing our values. Curiosity and courage -- always questioning, improving, and innovating. Strong knowledge of food safety, allergies health safety. Fun! Capable of integrating seamlessly into Incipio's culture. Benefits \& Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows 10% Bonus capacity paid annually Company awards and events Sickness Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio \& Inclusivity We're all about celebrating individuality inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

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  • Room Leader
    Room Leader
    11 days ago
    £30000–£34500 yearly
    Full-time
    Tolworth, Surbiton

    Do you enjoy inspiring others? Are you excited by the idea of doing forest school activities with children? Are you passionate about childcare and creative? If so, we would LOVE to hear from you. We are looking for an engaging individual to join our growing, friendly and dedicated team of childcare experts. We would welcome an application from a dedicated and enthusiastic Room Leader to oversee one of our children's rooms. The ideal candidate will have suitable experience and possess strong leadership skills and a passion for early childhood education. This role is crucial in ensuring a safe, nurturing and educational environment for children while managing staff and daily operations effectively. Duties • lead and supervise a team of childcare professionals, ensuring high standards of care and education are maintained, • communicate effectively with staff, parents, and children to foster a positive atmosphere, • manage daily room operations, including resource allocation, • implement educational programmes which promote children's development in line with the EYFS, • help us with the weekly implementation of forest school activities, • ensure compliance with safeguarding, health and safety regulations as well as nursery policies, • maintain accurate records related to children's progress, attendance, and incidents Qualifications • proven experience of leading a small team and working knowledge of the EYFS, planning and child development, • strong communication skills in English, both verbal and written, • background in early childhood education or relevant qualifications in childcare (LEVEL 3 in Early Years education - a minimum requirement), • experience of working with children in a nursery or educational setting is essential, • ability to manage multiple tasks effectively while maintaining attention to detail We invite passionate individuals who are committed to making a difference in children's lives to apply for this rewarding position as a Room Leader.

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  • Festival & Catering Manager
    Festival & Catering Manager
    13 days ago
    £17–£19 hourly
    Full-time
    London

    About the role We are looking for an experienced Festival & Catering Manager to join our growing team for the 2026 summer season and beyond. This is a full-time role spanning both our festival operations — which peak during the summer months and may take you to some of the most scenic parts of the UK — and our year-round event and corporate catering services across Greater London. Working closely with the founder you will oversee operations from planning through to delivery, ensuring smooth, professional and high-energy service on site. At Smashing Plates, we serve fresh, vibrant Greek street food and take pride in delivering food that is fast, high-quality and full of flavour. We trade at some of the UK’s leading festivals and events are proud members of Kerb, London’s leading street food collective. This role is ideal for someone who thrives in fast-paced environments, understands festival and event logistics, and enjoys leading teams on the ground. We are building a long-term team as the company continues to grow, with exciting plans ahead. Don’t hesitate and apply if Key responsibilities • Running the day-to-day operation of festival and event food units, including setup, service and close-down, • Leading, supporting and motivating your team to deliver consistent food quality and excellent customer service, • Planning rotas and coordinating staffing levels across events and festivals using the company software, • Managing stock, ordering, wastage and costs in line with operational targets, • Ensuring food safety, hygiene standards, health & safety and EHO compliance at all times, • Overseeing daily opening and closing procedures, including cash-ups and reporting, • Coordinating festival build, setup, pack-down and equipment management, • Liaising with other team leaders, event organisers and suppliers, • Working closely with the central production unit (CPU), warehouse and operations team to manage stock flow and logistics, • Communicating clearly with the team on the ground to ensure smooth service during busy trading periods, • Reporting weekly on performance, staffing, compliance, stock and upcoming operational needs; make specific recommendations and assist in continuously improving performance, • Opportunity to grow into a bigger role as the company grows Requirements We are looking for someone who is hands-on, energetic and ready to lead from the front. • Proven experience working in festivals, street food operations or large-scale events, • Experience managing or supervising festival units, concessions or high-volume food operations, • Passion for delivering excellent customer service — from delighting individual customers to executing large office catering orders on time, • Comfortable working in fast-paced, high-pressure trading environments, • Fluent English required, with the ability to communicate clearly with team members, customers and event organisers, • Ability to motivate, train and support teams during busy shifts, • Strong organisational and leadership skills, • Calm, solutions-focused mindset when things get busy, • Level 3 Food Hygiene certification (or willingness to obtain min Level 2), • Full UK driving licence, comfortable driving vans under 7.5 tonnes, • A willingness to work weekends, festivals and outdoor events What we offer • Permanent, full-time role with real opportunities for growth and progression within the company, • Above London Living Wage pay, with performance-based bonuses, • Average ~40 hours per week across the summer season, with peak activity between May and September, • Opportunities to work at some of the UK’s biggest and best festivals and events, • A supportive, positive and ambitious company culture, • A collaborative team with deep experience in hospitality, events and street food, • A creative and fast-growing business where your ideas and contributions matter, • Offers across hospitality via partners schemes For strong performers in this role, there will be opportunities to expand responsibilities and grow your career within Smashing Plates as the business continues to scale. If you're passionate about great food, exciting events and creating memorable customer experiences, we’d love to hear from you.

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  • Nursery Practitioner
    Nursery Practitioner
    19 days ago
    £12–£13.5 hourly
    Part-time
    London

    The Nursery Nurse will be required to: • To assist with the planning of the curriculum using the EYFS for guidance, • To help set up and tidy up activities and tables for meal times, • To act as a key person for a group of children and ensuring that each child’s needs are recognised and met, • Carry out regular observations and assessments on your key children and ensure that the developmental profiles are up to date, • To work in partnership with parents/carers and other family members, • To advise the manager or deputy manager of any concerns, • To teach children offering an appropriate level of support and stimulating play experience, • To ensure the children are safe at all times and you understand the safeguarding procedures, • To actively participate in team meetings, regular staff meetings and appraisal meetings, • To attend training courses as required and take responsibility for your development, • To keep confidential any information regarding the children their families or other staff which is all part of the job, • To be aware of and adhere to all the settings operational policies and procedures e.g. health and safety, safeguarding, food safety etc., • To be able to work in any room of the nursery, • To ensure that adequate records are kept and updated regularly, • To assist with the day to day tasks of the nursery, • To undertake any other reasonable duties as directed by the deputy manager or manager or room leader, • To be punctual and flexible

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  • Senior Maintenance Technician
    Senior Maintenance Technician
    22 days ago
    Full-time
    London

    Citadines South Kensington London is seeking a confident Senior Maintenance Technician to become part of our Team. Our properties operate 24/7; therefore, the department works on an early or late shift, on a rotating basis. You will report to the Residence Manager, supporting towards providing our guests with memorable experiences of the city. The Senior Maintenance Technician will be responsible for the smooth running of the Maintenance Team, implementing effective preventative and routine maintenance inspections under the guidance of the Residence Manager. As our Senior Maintenance Technician, you will be responsible for: Implementing all policies, standards and procedures for Water Hygiene, Energy Conservation and Control, Fire Prevention and other Safety Programmes, and Effective Preventative and Routine Maintenance Inspections Maintaining and repairing all mechanical service pumps, valves, boilers, calorifiers, AHU and auxiliary plant Maintaining and repairing heating, ventilation and air conditioning equipment as directed Attending fire alarm calls and acting as part of a fire fighting team leader in conjunction with the Duty Manager Accurately recording work, stock levels, shift activities, in the appropriate logs and reporting to senior management when require Being responsible for external contractors visiting site for PPM or reactive works and reporting back to the Residence Manager daily of progress or works complete Effectively dealing with guest requests in a timely and efficient manner, communicating with other departments when necessary To be successful in the role of Senior Maintenance Technician, we require: At least 2 years experience in a supervisory role within Maintenance Good knowledge of basic electrical, plumbing and carpentry Good understanding of general Health & Safety and fire safety Creativity and confidence to find solutions to everyday challenges Clear understanding of a propertie's key plant equipment and functions A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Senior Maintenance Technician. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Multitasking, Organisation Skills, Attention to Detail, Technical Skills, Customer Focus, Team Work, Communication Skills, Problem Solving

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  • Registered Manager - Children's Residential Home
    Registered Manager - Children's Residential Home
    2 months ago
    £50000–£70000 yearly
    Full-time
    Dagenham

    Registered Manager – Children’s Residential Home Location: Dagenham Salary: £50,000–£70,000 Contract: Full-time | Permanent We are seeking a dedicated, experienced, and compassionate Residential Children’s Home Manager to lead the operation of our children’s home and provide outstanding care for the young people we support. This is a senior leadership role with overall responsibility for the safety, wellbeing, and development of children with complex needs. Acting as a strong and committed corporate parent, you will create a stable, nurturing, and therapeutic environment. Key Responsibilities • Lead and manage the day-to-day running of the children’s home, ensuring a safe, warm, and structured environment, • Oversee staffing rotas, recruitment, and deployment to ensure consistent, high-quality care, • Manage budgets, resources, and the upkeep of the home to maintain high standards and financial sustainability Regulatory Compliance • Ensure full compliance with the Children’s Homes (England) Regulations 2015 and Ofsted Quality Standards, • Maintain inspection readiness at all times and respond effectively to Ofsted inspections and action plans, • Ensure all policies, procedures, and records meet statutory and organisational requirements Child Welfare and Care • Oversee the development, implementation, and review of individual care plans, placement plans, and risk assessments, • Safeguard and promote the welfare of all children and young people, • Support children through emotional, behavioural, and crisis situations using trauma-informed and therapeutic approaches Staff Leadership and Development • Lead, supervise, and support a team of residential care staff, • Manage staff performance, supervision, development, and quality of care delivery, • Foster a reflective, supportive, and accountable team culture Partnership Working • Work collaboratively with social workers, local authorities, families, education providers, and health professionals, • Act as the main point of contact for external agencies and commissioners, • Advocate for children and ensure their voices are central to all decision-making What We’re Looking For • Experience as a Registered Manager or Deputy Manager within a children’s residential care setting, • A completed Level 5 Diploma in Leadership & Management for Residential Children’s Services, or enrolment with a commitment to completion within an agreed timeframe, • Strong understanding of safeguarding, Ofsted frameworks, and regulatory compliance, • A child-centred, resilient, and reflective leader with a trauma-informed approach, • Confidence in managing staff performance, supervision, and quality of care Requirements • Successful registration with Ofsted (or the ability to meet Ofsted registration requirements), • Minimum of 2 years’ experience leading, supervising, and managing a staff team within a children’s residential setting, • Completed Level 5 Diploma in Leadership & Management as a minimum requirement (or active enrolment within an agreed timeframe), • Proven ability to ensure compliance with the Children’s Homes (England) Regulations 2015 and Quality Standards, • A clear and demonstrable commitment to safeguarding and promoting the welfare of children and young people We Invite You to Apply If you are a passionate, resilient, and reflective leader who believes in providing children with safety, stability, and care that genuinely changes lives, we invite you to apply for this rewarding and impactful role.

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  • Commercial Activities Lead
    Commercial Activities Lead
    2 months ago
    £35000–£45000 yearly
    Full-time
    Dagenham

    Rising Star Commercial Activities Lead Full time Outer East London OTE £40k+ (linked to the delivery of financial growth in our social enterprises) Why Rising Star? – because we want to attract confident, faith filled Leaders, progressives who make things happen… Our charity work and social enterprises have a sustained impact on the lives and opportunities of local people. You will lead our established commercial activities to be bigger and better, delivering increased financial surpluses alongside community benefit! We are an award-winning Christian charity, almost 100 years established, with social action written deeply into our DNA. We are highly respected within our Borough, based on our consistent commitment to improving this place. We have new-build facilities within a housing and social action campus, and an exciting extension site newly opened. Alongside our charity work, we have strong commercial social enterprises – childcare, café, facilities hire and selling food and other essentials through our social supermarket. The Street Kitchen café is busy, a bustling public welcome space open 7 days a week, all day and into the evenings. These businesses all have scope to expand and extend – can you deliver ambitious value-driven growth? The businesses need managers equipped for larger responsibilities, - can you inspire, teach and example excellence? We believe in allowing people to fly high, to reach their potential, and to exceed their own expectations. Personality, attitude, ambition and industry will weigh heavily in our assessment of candidates – perhaps more so than qualifications or experience. We will want to be confident that you can deliver financial results through enterprise. You will demonstrate business acumen, financial literacy, innovation and switched on marketing to grow our brand. We want everyone in Barking and Dagenham – and wider! - to know about Kingsley Hall, what we do and how they can become stakeholders, customers and partners. You will work with our Directorate Team and as you grow our business, you will have a key role in our Leadership succession planning. This role is designated by us as a ‘Central Post’, which means there is requirement that the postholder has a living and practised Christian faith. Applicants will need to provide evidence and an appropriate reference on this point. We believe there are Rising Stars looking for great opportunities – could you be the match for us? You should submit your application by 5.00pm on Monday 23rd February, and selected candidates will be invited to interview. Interviews will be held in Dagenham on 3rd and 4th March.

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