Trabajos assistant coach en RichmondCrear alertas

Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London. We are currently seeking a proficient and creative Pastry Chef de Partie to join our esteemed kitchen team. As a Pastry Chef de Partie, you will play a central role in creating exquisite pastries and desserts that elevate the dining experience for our guests. If you have a passion for pastry, a keen understanding of baking techniques, and are committed to culinary excellence, we invite you to bring your pastry expertise to the forefront at our restaurant. Key Responsibilities: • Execute and oversee the preparation of a variety of pastries and desserts., • Collaborate with the culinary team to contribute to the creation and refinement of enticing dessert offerings., • Maintain a clean and organized pastry station, adhering to food safety and sanitation standards., • Assist in inventory management, ordering, and maintaining quality control of pastry ingredients., • Mentor and train junior kitchen staff, contributing to the development of a cohesive culinary team., • Actively participate in menu development, bringing forward ideas for continuous improvement. Requirements: • Proven experience as a Pastry Chef de Partie or in a similar role in a high-end restaurant or luxury establishment., • Strong understanding of various pastry and dessert techniques., • Attention to detail and a commitment to maintaining high-quality culinary standards., • Ability to thrive in a fast-paced kitchen environment. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair) & The Ivy Collection -Access to early pay, savings tools & financial coaching via Stream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life assurance for senior leaders -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

Are you a culinary enthusiast looking for an exciting opportunity to showcase your talent? Look no further! Firmdale Hotels invites you to become our newest Junior Sous Chef at the prestigious Number Sixteen Hotel. As a Junior Sous Chef at Number Sixteen Hotel, you will be at the heart of our culinary operations, contributing to the seamless delivery of exceptional dining experiences. Your role will involve collaborating with our talented kitchen team to ensure the highest standards of quality and efficiency are maintained. Responsibilities: • Utilise your culinary expertise to assist in the preparation and execution of breakfast, lunch, and dinner services., • Thrive in a fast-paced environment, demonstrating confidence and composure during peak periods., • Lead by example, supervising and motivating a small team to achieve culinary excellence., • Maintain meticulous attention to detail, ensuring each dish meets our exacting standards of presentation and taste., • Take ownership of stock management and ordering for your section, optimising inventory levels and minimising waste., • Showcase your organisational and communication skills, effectively liaising with colleagues to coordinate kitchen activities seamlessly., • Collaborate closely with the Head Chef and Sous Chefs to uphold the hotel's culinary reputation and exceed guest expectations. What you Need: • Previous experience in a similar culinary role, ideally within a high-pressure environment., • A genuine passion for food and a dedication to delivering exceptional dining experiences., • Proven ability to lead and inspire a team, fostering a culture of collaboration and excellence., • Strong organisational skills, with the ability to multitask and prioritise effectively., • Excellent communication skills, both verbal and written, to engage effectively with colleagues and stakeholders., • A team player mentality, with a willingness to support your colleagues and contribute to the overall success of the kitchen. What We Offer: • Competitive salary discussed at venue plus service charge., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Situated in the heart of South Kensington, Number Sixteen is part of our Townhouse Collection, a carefully curated group of hotels in some of London's most coveted residential neighbourhoods. Behind its elegant white stucco façade, you'll find 41 individually designed bedrooms, a beautiful light-filled Orangery and a leafy courtyard garden, all just a short stroll from Kensington Gardens and the Victoria & Albert Museum. This is a hotel that offers something genuinely rare: a sense of calm and intimacy in the middle of one of the world's great cities. We look for people who share that attention to detail and who find real fulfilment in making guests feel truly at home. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • One AA Rosette for Culinary Excellence, The Orangery, 2026, • Best Afternoon Tea, Country & Townhouse, 2024, • Best Boutique Hotels in London, The Times, 2024, • Best Garden Hotel, Brighter Kensington and Chelsea Awards, 2025, • Best Garden Hotel, The London Garden Society, 2023 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London. We are currently seeking a dedicated and ambitious Chef de Partie to join our kitchen brigade. As a Chef de Partie, you will play a crucial role in maintaining the high culinary standards that define our restaurant’s reputation. If you possess a passion for precision in the kitchen, a deep understanding of culinary techniques, and a commitment to culinary excellence, we invite you to bring your culinary expertise to our esteemed establishment. Key Responsibilities: • Execute and oversee the preparation of dishes in your assigned section, ensuring quality and consistency., • Collaborate with the kitchen team to create and refine menu items, demonstrating creativity and innovation., • Maintain a clean and organized work station, adhering to food safety and sanitation standards., • Train and mentor junior kitchen staff, ensuring the smooth operation of the culinary team., • Assist in inventory management, ordering, and quality control of ingredients., • Contribute to menu development and bring ideas for continuous improvement. Requirements: • Proven experience as a Chef de Partie or a similar role in a high-end restaurant or hotel., • Strong understanding of various cooking techniques and cuisines., • Attention to detail and a commitment to maintaining high-quality culinary standards., • Ability to thrive in a fast-paced kitchen environment. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Stream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged

LaCage is looking for a passionate, commercially minded and people-focused Assistant Manager to support the day-to-day leadership and operation of a busy hospitality venue. Working closely with the senior management team, you will take ownership of shifts, lead the team and help deliver consistently excellent guest experiences across restaurant, bar and private event operations. Key responsibilities • Act as Manager on Duty, overseeing service, opening and closing procedures, security, cash handling and operational checks., • Coordinate front-of-house, bar, kitchen and reservations teams to ensure smooth and efficient service., • Manage bookings, table allocations and guest flow using SevenRooms., • Lead, motivate, coach and develop the team through briefings, training and performance conversations., • Support recruitment, onboarding, rota planning and effective labour deployment., • Handle guest feedback and complaints professionally, ensuring appropriate service recovery., • Support sales, profitability and operational targets by monitoring performance, labour costs, stock and key business KPIs., • Assist with ordering, inventory counts, supplier relationships, cash reconciliation and end-of-day reporting., • Ensure compliance with food safety, health and safety, fire safety, licensing and responsible alcohol service requirements., • Use Lightspeed, SevenRooms and other operational systems accurately., • Complete management reports, shift handovers, compliance records and maintenance follow-ups. What we’re looking for • Previous management or supervisory experience in a busy restaurant, bar or premium hospitality environment., • Strong leadership, communication, organisation and problem-solving skills., • A genuine passion for hospitality and outstanding guest service., • Commercial awareness, including experience with sales, labour and stock control., • Confidence managing busy shifts and making effective operational decisions., • A proactive, hands-on approach and the ability to take ownership., • Flexibility to work evenings, weekends and major sporting events. Experience in high-volume or premium casual dining, private events, staff training, recruitment and performance management is desirable. Knowledge of Lightspeed, SevenRooms, UK licensing requirements and food safety legislation would also be beneficial. A Personal Licence, or willingness to obtain one, is advantageous. Success in this role means building a confident and engaged team, delivering excellent guest experiences, maintaining high operational and compliance standards, and contributing to sales growth and the continued development of the business. LaCage values personality, kindness, integrity, teamwork and ambition. This is an opportunity to grow with an expanding hospitality group and contribute to an exciting new venue.

About Us Firmdale Hotels is a privately owned luxury hotel group comprising eleven boutique hotels in London and New York, including the Charlotte Street Hotel, Ham Yard Hotel, and Crosby Street Hotel. Renowned for our bold interiors, curated experiences, and exceptional service, our culture is as distinctive as our properties: creative, passionate, and people-focused. The Role We are looking for an experienced Project Administrator to join our central team and support the efficient delivery of key maintenance, refurbishment, and business improvement projects across the Firmdale Hotels group. This is a vital, hands-on role that requires someone confident in working within a busy project office. From coordinating hotel refurbishments and maintenance schedules to supporting system rollouts and liaising with multiple stakeholders, you'll help ensure projects are delivered on time, within budget and to our high standards. This is a 12 Month Fixed Term Contract starting January 2027 based at our central London office Key Responsibilities • Provide high-level administrative support to project managers and senior stakeholders, • Coordinate and schedule project meetings, prepare agendas and take minutes, • Maintain accurate project documentation, reports, and trackers, • Liaise with internal departments, housekeeping teams, and external contractors and suppliers, • Monitor timelines, budgets and milestones to ensure successful project delivery, • Assist with procurement, contract management and invoice processing, • Support the coordination of maintenance contracts, supplier performance and logistics, • Act as a key point of contact for hotel teams regarding ongoing works and contractor visits, • Identify and help resolve risks and issues impacting project timelines, • Manage multiple priorities and communicate clearly and effectively across teams What We're Looking For • Extensive experience working in a project or facilities office environment, • Strong organisational and multitasking skills, • Proven ability to coordinate across multiple projects and stakeholders, • Comfortable managing contractors, suppliers, and external partners, • A proactive and solutions-focused mindset, • Excellent written and verbal communication skills, • Previous experience in facilities, maintenance, or hotel operations preferred, • Confidence in taking ownership, working independently, and supporting a dynamic team, • Highly proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint What We Offer: • Competitive salary plus service charge to be discussed at venue., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you thrive in a fast-paced environment and enjoy being at the heart of exciting projects, we'd love to hear from you Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

We are searching for a talented, passionate bar manager who is confident in leading a vibrant team. From leisurely morning coffees to lively late-night cocktails, Botanica Hall is designed to suit every occasion. Featuring gin tastings, wine, and engaging cocktail masterclasses, it's the ideal setting for dinners, celebrations, and chic gatherings. Are you someone who is organised, effective with their communication and a front of house leader who can manage a variety of departments in a high-volume business? The successful bar manager will be looking to advance their career where there are great opportunities as we continue to expand our business. You Are: • Able to demonstrate sound skills in all areas of bar knowledge and practice, • A Bar Manager looking to take your next career step and challenge yourself in a large volume business, • Able to work closely alongside the General Manager to develop the outstanding offer, • An effective communicator who can lead by example, coach and develop their team, • An ambitious manager who has a desire to be a part of an independent group and expanding brand, leading by example What's in it for me: • Competitive salary + bonus, • Training and development, • Career progression and promotion opportunities with regular new openings around the corner, • Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants, • Team trips, regular incentives and socials – a fun, family atmosphere, • Employee Assistance Programme (EAP) to support you across those tough times, • Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral, • Birthdays are for celebrating, so have the day off on us, • Cycle to work scheme, • End-of-Year Annual Staff Party & Prize draws!, • Enhanced Maternity & Paternity Leave - commitment to working families for our salaried management ensuring that greater financial support is offered for important life moments., • Health Care Cash Plan - We want you to feel empowered to manage your everyday healthcare costs Interested in hearing more? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic! Welcome to London's biggest independent pub company ! Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London. In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for 'Best Managed Pub Company - 2-50 sites' on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won 'Best Managed Pub Company - 2-50 sites' in 2023 and most recently won 'Best Managed Pub Company - 2-50 sites' and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for.

We are searching for a talented, passionate bar manager who is confident in leading a vibrant team. From leisurely morning coffees to lively late-night cocktails, Botanica Hall is designed to suit every occasion. Featuring gin tastings, wine, and engaging cocktail masterclasses, it’s the ideal setting for dinners, celebrations, and chic gatherings. Are you someone who is organised, effective with their communication and a front of house leader who can manage a variety of departments in a high-volume business? The successful bar manager will be looking to advance their career where there are great opportunities as we continue to expand our business. You Are: • Able to demonstrate sound skills in all areas of bar knowledge and practice, • A Bar Manager looking to take your next career step and challenge yourself in a large volume business, • Able to work closely alongside the General Manager to develop the outstanding offer, • An effective communicator who can lead by example, coach and develop their team, • An ambitious manager who has a desire to be a part of an independent group and expanding brand, leading by example What's in it for me: • Competitive salary + bonus, • Training and development, • Career progression and promotion opportunities with regular new openings around the corner, • Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants, • Team trips, regular incentives and socials – a fun, family atmosphere, • Employee Assistance Programme (EAP) to support you across those tough times, • Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral, • Birthdays are for celebrating, so have the day off on us, • Cycle to work scheme, • End-of-Year Annual Staff Party & Prize draws!, • Enhanced Maternity & Paternity Leave - commitment to working families for our salaried management ensuring that greater financial support is offered for important life moments., • Health Care Cash Plan - We want you to feel empowered to manage your everyday healthcare costs Interested in hearing more? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!

Summary of Position The Kitchen Cook owns the readiness and execution of the sides/sauce section and leads assigned Kitchen Helpers. The role converts prep requirements into a ready section, executes fries, sauce and sides exactly to current standards, protects equipment and food-safety controls, and maintains accurate waste/IMS records through close. Key Performance Areas (KPAs) · Section Readiness & Prep · Sides, Fries & Sauce Execution · Equipment & Food Safety · Par, Waste & Inventory Control · Kitchen Helper Leadership & Close Duties & Responsibilities Section Readiness & Prep · Own section readiness and achieve the approved T-60 prep/par standard; surface shortages early. · Execute sides, fries, sauce and section products exactly to the current Recipe Bible/PPM with no unauthorized substitution. Sides, Fries & Sauce Execution · Maintain sauce at the approved 82-85°C operating target and never plate below 80°C. · Maintain rolling fries/sides par through service to prevent avoidable stock-out without overproduction. Equipment & Food Safety · Start and check section equipment safely, record actual readings and escalate faults; never self-repair. · Operate the fryer within the approved 170-180°C range and follow the current oil- quality/TPM trigger. · Maintain FIFO, labels, allergen controls and approved hot/cold holding. Par, Waste & Inventory Control · Record exact waste and IMS truth and complete approved VITO/oil/section-close responsibilities. Kitchen Helper Leadership & Close · Direct and check Kitchen Helper work, coach to the approved standard and escalate repeated or serious gaps. · Coordinate with Kitchen Manager and Grill Master and respect the Kitchen Manager's final technical/pass authority. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · Section meets the T-60 prep/par readiness standard. · Sauce operates at 82-85°C and is never plated below 80°C. · Fryer operates at 170-180°C and oil-quality/TPM controls are followed. · Fries/sides par is maintained without avoidable stock-out or unnecessary overproduction. · Waste/IMS records are exact and Kitchen Helpers are coached and checked to standard. · Equipment faults are stopped/escalated; no unauthorized self-repair occurs. Qualifications · For internal progression, complete the Kitchen Helper pathway and approved Kitchen Cook Development Plan; external candidates require equivalent section experience. · Strong understanding of kitchen operations, food safety, basic inventory/waste controls and section organization. · Be able to perform basic calculations and work with the approved kitchen systems. · Complete current Kitchen Cook practical certification before independent section ownership. Core Competencies · Leadership & Coaching - Sets clear expectations, develops people and corrects execution in real time. · Decision Making & Judgment - Makes timely decisions using facts, standards and published authority. · Operational Discipline - Protects the operating rhythm, evidence and controls under pressure. · Communication & Collaboration - Creates clear handovers and strong cross-role coordination. · Problem Solving - Finds root causes, assigns corrective action and distinguishes local from systemic issues. · Accountability & Integrity - Owns outcomes and maintains truthful records, escalation and follow-through. Technical Skills Strong practical knowledge of sides, fries, sauce, fryer/hot-holding controls, FIFO, IMS/waste and section leadership. Current Kitchen Cook certification is required before independent section ownership. Where It Leads Kitchen Cook (you are here) > Grill Master (next) > Kitchen Manager > Assistant Restaurant Manager > Restaurant Manager To earn Grill Master: · Assignment Policy: Complete at least one year as a Kitchen Cook before permanent progression unless an approved People OS exception applies; complete the 3-month Grill Master Development Plan. · Swiss Butter Academy: Maintain current Kitchen Cook certification and complete Grill Master learning, practical assessment and certification before independent grill duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

La Mia Mamma and Made in Italy are looking for an experienced Assistant Manager who can lead our team and deliver an exceptional dining experience across our restaurant portfolio. You will report directly to the Restaurant Manager. About us: La Mia Mamma is a restaurant with a unique concept, where Italian mammas are "imported" from Italy to Chelsea, Battersea and Notting Hill to cook traditional recipes handed down from generations, whereas Made in Italy is famous for its Italian pizza and genuine Italian ambience and authentic Italian food. What we offer: • Full-time position with a competitive salary, • Staff discounts and meals provided during shifts, • A positive, supportive working environment, • Career growth and development opportunities Key responsibilities: • Oversee daily front- and back-of-house operations to ensure a welcoming and energetic dining atmosphere, • Maximise sales through effective food and beverage up-selling strategies, • Ensure food quality, presentation, hygiene standards, budget control, and inventory management, • Support the Restaurant Manager with staff evaluations, coaching, recruitment, and training Skills and qualifications: • Excellent customer service skills, • Commercial awareness and ability to drive revenue, • Strong interpersonal and communication skills, • Problem-solving abilities and conflict management, • Highly organized and a great team player, • Positive, proactive attitude, • Italian speaker is a plus, • Eligible to work in the UK If you are passionate about hospitality and want to join a dynamic, innovative team, we would love to hear from you!

Summary of Position The Assistant Restaurant Manager owns guest-experience continuity from queue entry through seating, table journey and farewell. The ARM manages queue/waitlist accuracy, seating flow, table-time visibility, service recovery and guest-facing continuity during disruptions, while the Shift Leader owns floor execution, the Kitchen Manager owns kitchen execution and the Restaurant Manager retains full-store accountability. Key Performance Areas (KPAs) · Guest Journey & Queue Ownership · Seating Flow & Table-Time Control · Service Recovery & Guest Escalations · Playbooks & Disruption Continuity · FOH Leadership & Handover Duties & Responsibilities Guest Journey & Queue Ownership · Verify opening guest-flow deployment, queue tools and table-time visibility. · Own queue/waitlist accuracy, honest wait communication and seating flow from arrival through handover to the floor. · Activate PB1 Queue Overload when triggered and direct the guest-flow response; Shift Leader takes Door/queue backup and floor coverage. Seating Flow & Table-Time Control · Ensure guests are acknowledged within 10 seconds under normal conditions. · For waits above 15 minutes, ensure water is offered and extended-wait updates are given every 5 minutes. · Control call-to-seated handover within 2 minutes and monitor table times to intervene before guest-experience failure becomes visible. Service Recovery & Guest Escalations · Lead complaint/service recovery within published authority and escalate above limit to the Restaurant Manager. · Protect the rule that guests are not rushed and bills are presented only on request. Playbooks & Disruption Continuity · Own or coordinate ARM-triggered playbooks, including staffing shortage and accessibility/disability response where applicable. · Coordinate simultaneous playbooks and guest-facing continuity during equipment, technology, power and emergency disruption without losing role boundaries. FOH Leadership & Handover · Back up the Restaurant Manager on duty without taking over the RM's final accountability or Kitchen Manager command. · Develop Shift Leaders and FOH leaders through deployment, feedback, coaching and readiness observations. · Verify guest-flow close/handover and unresolved-case continuity without duplicating the Shift Leader's FOH close sign-off. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · Guest arrival is acknowledged within 10 seconds under normal conditions and wait information remains honest. · Waits above 15 minutes receive water and extended-wait updates every 5 minutes; call-to-seated handover is within 2 minutes. · PB1 Queue Overload is activated by ARM when triggered and Shift Leader backup is deployed correctly. · Table-time risks and guest complaints are acted on before or at failure, within published recovery authority. · Guest-facing continuity is maintained through disruptions and playbooks without role-authority drift. · ARM handover is complete and does not duplicate Shift Leader FOH close ownership. Qualifications · For internal progression, hold current Shift Leader or approved Kitchen Manager certification and complete the ARM Development Plan. · Demonstrated ability to manage guest flow, service recovery, table-time decisions and FOH leadership under pressure. · Strong working knowledge of POS/table-time tools, queue management and relevant Failure Playbooks. · Complete current ARM certification before independent ARM duty. Core Competencies · Leadership & Coaching - Sets clear expectations, develops people and corrects execution in real time. · Decision Making & Judgment - Makes timely decisions using facts, standards and published authority. · Operational Discipline - Protects the operating rhythm, evidence and controls under pressure. · Communication & Collaboration - Creates clear handovers and strong cross-role coordination. · Problem Solving - Finds root causes, assigns corrective action and distinguishes local from systemic issues. · Accountability & Integrity - Owns outcomes and maintains truthful records, escalation and follow-through. Technical Skills Strong knowledge of guest-flow and waitlist control, table-time monitoring, recovery authority, accessibility response, staffing-shortage response and multi-playbook coordination. Current ARM certification is required before independent duty. Where It Leads Assistant Restaurant Manager (you are here) > Restaurant Manager (next) > Area Manager > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Restaurant Manager: · Assignment Policy: Complete at least one year as an ARM before permanent promotion unless an approved People OS exception applies; complete the 6-month Restaurant Manager Development Plan. · Swiss Butter Academy: Maintain current ARM certification and complete Restaurant Manager learning, full-store practical assessment and certification before independent RM duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

Swim Generation is a local private swimming coaching business with offices in Richmond, Surrey. We are looking for self motivated, passionate , and customer service driven candidates to apply for part time or full time roles acting as Swim Generation poolside assistant whilst swimming lessons are taking place. Reporting into the lead coach at the pool the ideal candidate will manage our clients accessing the pool, respond to current clients and new client questions and queries and to ensure first class class customer service at all times. Other duties to include but not all, ensuring the poolside and associated facilities are clean, tidy, dry and ready for clients. Role is for an immediate start at £15 per hour. Typical working hours would be Monday to Sunday 9am to 1pm and 2pm to 6pm with different shift patterns available weekly.