Senior Director, Technology Field Services Continental Europe
1 day ago
Watford
Hilton’s Global Technology team is leading the way in shaping the future of hospitality experience for our guests, owners and Team Members by utilizing advanced smartphone features such as Digital Key and Connected Room for integrated entertainment. By developing and implementing state‑of‑the‑art technology, this team ensures that Hilton has the necessary technology to support our ongoing global expansion while remaining at the forefront of hospitality technology innovation. This is a critical leadership role, overseeing the Technology Field Services across Continental Europe. The position collaborates with Senior Operations stakeholders and leads technology team members across the region, driving technology strategy and feeding back to the technology team on regional needs. The Senior Director of Technology Field Services ensures seamless collaboration between Hilton’s Corporate Technology Groups, operational leaders, support teams, on‑site General Managers, and Technology Team Members across the Continental Europe region, aiming to integrate Hilton’s technology according to the company’s standards and lead the regional technology function to success. You will oversee technology investments to keep environments current and fully supported, provide guidance to properties on technology standards and initiatives, and assist with planning technology roadmaps and budgets. You will create short‑ and long‑term investment plans for hotels in collaboration with Hilton Asset Management, oversee on‑property technology teams for managed hotels, and support their growth and succession planning. You will participate in the regional Executive Committee, providing updates and aligning the department to business goals. More specifically, you will: • Establish the overall strategy and operational framework for Managed & Leased properties in the region, overseeing and regulating initiatives to optimize business value., • Create and evaluate support structures within the region, maintaining regular communication with corporate management, brands, and stakeholder groups., • Manage cross‑functional links between other departments of the area team., • Implement measures and controls to ensure optimal performance of the function and accomplishment of objectives., • Oversee Cyber Security and Vulnerability Management efforts and compliance for the region in line with corporate KPIs., • Communicate key technology messages to hotels and area teams, determine staffing needs, and oversee training and development of hotel technology team members., • Direct and prioritize the hotel technology team’s duties, conduct regular performance reviews, and provide feedback for professional growth., • Build strong relationships with existing owners, engaging them and keeping them updated with Hilton Technology news and developments., • Lead the regional Field Services Team to excel in their duties, providing support, aligning initiatives, and developing their careers., • Provide day‑to‑day oversight of key vendor and project activities, ensuring achievement of objectives and compliance with company policies and procedures., • Support new managed openings and hotel conversions, allocating resources and setting project plans in coordination with Operations, Opening & Transitions, GDCM, AD&C, and Development teams., • Proactively support development teams and sell Hilton technology to potential owners., • Identify and evaluate opportunities to improve business or technical performance and support development teams in promoting Hilton technology., • Work with Global Corporate teams on new technology pilots and early adoption, acting as an escalation contact with Corporate Support and vendors, maintaining communication with corporate management and stakeholders., • Set and approve departmental budget, control activities and spend throughout the year to ensure optimal financial results., • Develop the talent of the hotel‑based Field Services team by utilizing Hilton’s learning programs and establishing and devising a Talent Development plan. Direct Reports: Director Field Services continental Europe (2x) and corporate Technology Field Service Managers. What we are looking for: • Excellent presentation and public speaking skills., • Strong project management skills, including the ability to prioritize, manage details through to completion, and ensure project deadlines are met., • Ability to lead and coordinate the efforts of multiple teams within the Hilton organization, including internal and external resources., • Ability to analyze data to make strategic and tactical decisions., • Absolute discretion and confidentiality regarding sensitive information., • Initiative to identify, prioritize, and implement all elements required for the team to fulfill responsibilities., • Outstanding problem‑solving abilities, including the ability to collaboratively address issues, proactively identify and mitigate potential problems, and foster problem‑solving skills within the team., • Commitment to professional development for oneself, direct reports, and others, providing opportunities for growth and mentoring., • Strategic mindset to assess opportunities and formulate, prioritize, and execute plans aligned with the organization’s objectives. Minimum qualifications: • Significant experience in hospitality technology roles, including management and executive leadership experience., • Deep knowledge of hotel operations, hospitality technology, and relationship management., • Customer management experience (ITIL)., • University or bachelor’s degree, or equivalent experience., • Multi‑lingual abilities preferred., • Ability to travel internationally 50% of the working time. Desired capabilities and distinctions: • Master’s or advanced degree., • Experience in full‑service, resort, or other complex hotels or hospitality‑based businesses, with a mix of operational and technology roles., • Existing network within hospitality owners and franchise technology individuals., • Incredible travel perks – 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at Hilton hotels., • Employee stock purchase program – invest in Hilton shares at a 15% discount., • Paid parental leave for eligible Team Members, including partners and adoptive parents., • Personalized caregiving support – dedicated caregiving concierge services., • Crisis concierge – compassionate point of contact for practical and emotional support in times of loss., • Mental health resources – free counseling and support through the best‑in‑class Employee Assistance Program., • Benefits availability may vary by location and are subject to terms and conditions of each program or plan. At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay – we’re a great place to work. #J-18808-Ljbffr