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Role Overview: Join Our Team at Busy Bees – Leading Nursery Group in the UK We are looking for an amazing Nursery Manager to ignite fun and learning for our children! With your Level 3 childcare qualification and two years of leadership in early years settings, we want you to bring your vibrant energy and EYFS expertise to our team. Exciting rewards await your passion for nurturing young minds! About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you’ll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery Busy Bees Prenton is an Ofsted-rated "Good" nursery with a capacity of 105 children, offering a bright and spacious, purpose-built setting designed for young learners. The nursery features large, well-lit rooms and a beautiful natural garden that children can explore throughout the year. Located in a residential area of Prenton, it provides excellent transport links to the Wirral, Liverpool, and Cheshire. The nursery is easily accessible, being close to the M53, main bus routes, and just 1.5 miles from Arrowe Park Hospital. There are 10 primary schools nearby, enabling smooth transitions for children moving on to school. Free parking is available for staff. Busy Bees Benefits • Up to 25% annual salary bonus, • Competitive salary, • Ongoing professional development and career progression, • Our ‘Hive’ benefits and wellbeing hub, with discounts across a huge range of retailers, • Up to 33 days holiday per year (including bank holidays), • Your birthday off – it’s our gift to you!, • Significant Childcare discount, • Enhanced family leave and return to work bonus, • Menopause support through Peppy, • Financial support through Salary Finance, • Employee Assistance Programme and Mental Health First Aiders, • Cycle to Work scheme, • Easy access to your workplace pension through Cushon, • Discounted Private Medical Insurance (PMI), • Lead & Inspire: Drive excellence and motivate your team., • Quality Improvement: Enhance educational programs and operational processes., • Compliance: Ensure a safe and secure environment, meeting all regulations., • Financial Oversight: Manage budgets and resources effectively., • Engagement: Build strong relationships with parents, staff, and the community., • Professional Development: Foster team growth to provide exceptional care. Required Qualifications: About you:, • We are looking for a passionate and ambitious Nursery Manager whose primary goal is to deliver the highest standards of childcare and early years education., • You will be resourceful, commercially minded, have strong leadership ability and excellent communication skills., • You will have strong organisational skills with a keen attention to detail and be able to prioritise your workload effectively.Qualifications and Experience:, • NNEB, BTEC Nat Dip, CACHE Dip in Childcare, or NVQ Level 3., • Experience as a Nursery Manager or Assistant Nursery Manager., • Strong leadership, organisational, and communication skills., • A focus on delivering high-quality childcare and early education.Apply now and be part of our dynamic team!

Role Overview: Join Our Team at Busy Bees – Leading Nursery Group in the UK As a Room Leader at Busy Bees, you will oversee multiple rooms and ensure that educational strategies are seamlessly integrated across the centre. This is a leadership role where you will inspire your team to achieve the highest standards of care and learning. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you’ll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery Busy Bees Irby is an Ofsted-rated "Outstanding" nursery with a capacity of 70 children, set in a charming converted farmhouse-style building featuring a beautifully refurbished landscaped garden. Nestled in the idyllic village of Irby, the nursery benefits from a peaceful location while also offering good transport links, with local bus routes serving Birkenhead and Liverpool and the M53 motorway just a 10-minute drive away. The nursery enjoys picturesque surroundings, including farmland and neighboring horses, creating a delightful atmosphere for children to learn and play. Free parking is available for staff. Busy Bees Benefits • Competitive salary, • Ongoing professional development and career progression, • Our ‘Hive’ benefits and wellbeing hub, with discounts across a huge range of retailers, • Up to 28 days holiday per year (including bank holidays), • Your birthday off – it’s our gift to you!, • 50% childcare discount, • Enhanced family leave and return to work bonus, • Menopause support through Peppy, • Financial support through Salary Finance, • Employee Assistance Programme and Mental Health First Aiders, • Cycle to Work scheme, • Easy access to your workplace pension through Cushon, • Discounted Private Medical Insurance (PMI), • Lead the planning and execution of age-appropriate activities and curriculum in your room., • Create a safe, stimulating, and inclusive learning environment for children., • Foster a high-performing team through supportive leadership and collaboration., • Oversee the development and wellbeing of children, ensuring their progress is tracked and communicated with parents., • Take on the role of Key Person, ensuring the holistic development and personal care needs of a group of children., • Level 3 qualification or above in early years education., • Experience in an early years setting, with supervisory experience an advantage ideally as a Nursery Room Leader, Nursery Room Manager or Nursery Practitioner., • Strong leadership, organisational, and communication skills.

Role Overview: Join Our Team at Busy Bees – Leading Nursery Group in the UK Are you a passionate leader with a background in early childhood education and management? As an Assistant Centre Director at Busy Bees, you will support the Centre Director in overseeing the day-to-day operations of the centre. This is a fantastic opportunity for someone who thrives in a dynamic, fast-paced environment and wants to make a difference in the lives of children while leading a team towards educational excellence. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you’ll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery Busy Bees Prenton is an Ofsted-rated "Good" nursery with a capacity of 105 children, offering a bright and spacious, purpose-built setting designed for young learners. The nursery features large, well-lit rooms and a beautiful natural garden that children can explore throughout the year. Located in a residential area of Prenton, it provides excellent transport links to the Wirral, Liverpool, and Cheshire. The nursery is easily accessible, being close to the M53, main bus routes, and just 1.5 miles from Arrowe Park Hospital. There are 10 primary schools nearby, enabling smooth transitions for children moving on to school. Free parking is available for staff. Busy Bees Benefits • Competitive salary, • Ongoing professional development and career progression, • Our ‘Hive’ benefits and wellbeing hub, with discounts across a huge range of retailers, • Up to 28 days holiday per year (including bank holidays), • Your birthday off – it’s our gift to you!, • 50% childcare discount, • Enhanced family leave and return to work bonus, • Menopause support through Peppy, • Financial support through Salary Finance, • Employee Assistance Programme and Mental Health First Aiders, • Cycle to Work scheme, • Easy access to your workplace pension through Cushon, • Discounted Private Medical Insurance (PMI) Join our supportive and collaborative work environment, learn from experienced colleagues, and make meaningful connections. If you are ready to make a positive impact in the field of early childhood education and childcare, we encourage you to apply for the Nursery Manager position at Busy Bees. Apply now to be part of our dynamic team and take the next step in your career. Role Responsibilities: Key Responsibilities • Support the Centre Director in overseeing the daily operations and maintaining educational standards., • Assist in developing and delivering an engaging, high-quality curriculum tailored to the needs of children., • Ensure the centre complies with all relevant regulatory requirements and maintains high safety and health standards., • Provide leadership and mentorship to staff, ensuring a cohesive and motivated team., • Lead efforts to enhance customer satisfaction by delivering exceptional service and promoting a positive centre experience for families., • Assist with administrative tasks, including scheduling, payroll, and recruitment., • Manage operational records and support financial planning to ensure sustainability. Required Qualifications: Ideal Candidate:, • An approved Level 3 qualification or above in early years education., • Experience within an early years setting, with leadership or supervisory experience ideally as either a Assistant Nursery Manager or Deputy Nursery Manager., • Proven track record of ensuring educational excellence and curriculum development., • Strong communication and organisational skills, with a focus on teamwork., • Experience in maintaining compliance with regulatory standards and health and safety protocols.Lead with passion and help create a nurturing learning environment—apply now!

We are seeking an experienced Marine Manager / DPA to join our clients fleet management team. This is a leadership role responsible for leading the marine department and ensuring compliance with the company Safety Management Systems and maritime legislation. This role requires sound knowledge of marine safety and is suited to an individual with excellent communication, management and leadership skills in a dynamic environment SUCCESSFUL APPLICANT Essential: • Sailed to a senior rank (Chief Officer/Master)., • Minimum of 3 years' shore-based experience in a vessel management or marine safety capacity., • In depth knowledge of the ISM Code, SMS principles, and marine safety legislation., • Strong leadership with the ability to manage and mentor shore based and seagoing personnel., • Proven experience managing vessel operations, audits, incident investigations, and training programmes., • Excellent communication and report-writing skills., • Degree in Maritime Studies or similar (or equivalent experience)., • Recognised Auditor qualification (ISM/ISPS/ISO)., • Crisis Management or Emergency Response training., • Manage Marine department including Superintendents and Fleet Master., • Ensure the SMS is effectively developed, implemented, and maintained in accordance with ISM Code and maritime conventions., • Coordinate company audits and manage findings, corrective actions and follow up measures., • Management of incident investigations ensuring promulgation of lessons learned and implementation of corrective measures., • Act as Crisis Manager and report directly to the Head of Fleet on all safety-related matters., • Ensure vessels are maintained in a seaworthy condition and comply with company and statutory requirements., • Report and manage any deficiencies or compliance issues as required., • Promote a safety culture throughout. Benefits include: • A challenging and rewarding leadership role within a respected organisation., • Competitive remuneration package., • Dynamic and collaborative working environment., • Company car., • Company Pension., • 25 days holiday plus Bank Holidays.

A dynamic and customer-focused Claims and Compensation company is seeking an experienced and detail-oriented Compliance Manager. The ideal candidate will ideally have a solid understanding of the Financial Conduct Authority (FCA) regulations within a Claims Management environment as well as general compliance frameworks and the regulatory landscape within the UK financial services industry. You will play a key role in ensuring the company meets all regulatory obligations, mitigating compliance risks, whilst maintaining a culture of ethical business practices. Essential Experience, Skills & Qualifications: • In-depth knowledge of FCA regulations and the UK financial services regulatory environment., • Proven experience in a compliance management role, ideally within a financial services firm., • Strong understanding of regulatory reporting, audits, and compliance risk management., • Experience working with FCA regulatory submissions and reporting., • Ability to interpret complex regulations and advise senior management accordingly., • Strong communication skills, with the ability to interact effectively with senior leadership, external regulators, and internal stakeholders., • Relevant compliance qualifications (eg, ICA Diploma in Compliance, CISI, or similar)., • Experience in an FCA-regulated firm such as a bank, insurance company, investment firm or claims management environment.

Hays are excited to be working with a pioneering manufacturing organisation producing products from sustainably resourced materials to customers within the utilities, fabrication and various other industries. This opportunity offers significant scope for growth in a growing organisation determined to improve on their already established safety culture through behavioural-led safety management and processes. This is a great opportunity for an established SHE Manager with a behavioural safety focus to join a great team with a collaborative and open culture. The role • Develop, maintain and implement a behavioural safety-led management system across the organisation, • Ensure all SHE documentation is kept up to date and continuously reviewed and is fit for purpose, • Proactively encourage near miss and accident reporting ensuring preventative action is taken on any trends that arise, • Manage the environmental systems to comply with regulations and achieve ISO accreditations, • Manage SHE training, including first aid, manual handling, environmental awareness and any ad-hoc gaps identified, • Prepare periodic reports and present them to the senior leadership team What you'll need to succeed • Significant experience managing Safety, Health & Environmental processes in a manufacturing environment is essential, • Ideally experience in a high risk manufacturing environment, • Knowledge and experience managing environmental processes, • Achievements developing, maintaining and implementing successful management systems to achieve ISO accreditations, • Experience managing a large site via a behavioural safety-led model, • Ideally Level 6 Diploma qualified or equivalent with relevant environmental qualification What's in it for you? A salary of 60k+ DOE alongside an enhanced pension, 25 days holiday + bank holidays and the opportunity to work with a leading company pioneering the use of renewable materials in manufacturing. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Warehouse Manager | Manufacturing | Wirral | £42k Monday-Thursday: 8am-5pm | Friday: 8am-12:30pm (38.5 hrs/week) Are you a hands-on, forward-thinking Warehouse Manager ready for your next challenge? This is a unique opportunity to join a fast-growing, innovative manufacturer undergoing significant expansion. As Warehouse Manager, you'll lead a close-knit team, drive operational excellence, and help shape the future of the warehouse function - including a potential relocation to a larger site. The Role Reporting to the senior leadership team, you'll oversee all aspects of warehouse operations - from goods in/out and team development to system improvements and stock control. You'll also play a key role in digitising warehouse systems, potentially managing a site relocation, and embedding a culture of safety, fairness, and continuous improvement. Key Responsibilities • Lead, train, and develop a high-performing warehouse team, • Manage day-to-day operations including goods in/out, 3PL coordination, and yard management, • Drive warehouse digitisation - linking goods movement processes with SAGE, • Play a key role in planning and executing a warehouse move to a larger site, • Create and maintain SOPs and champion process improvement, • Collaborate with stock control and CI teams to enhance operational efficiency, • Ensure stock availability to production lines, following FIFO and rotation practices, • Take part in stock counts (monthly & annual), • Manage resources effectively and track performance against KPIs, • Conduct bi-annual reviews and lead team training/development, • Work closely with Health & Safety to uphold a safety-first culture What You'll Bring • Proven experience in warehouse management within a fast-paced setting, • Track record of digitalising warehouse operations (SAGE experience essential), • Experience leading warehouse redesigns or relocations, • Skilled in team leadership, training, and performance management, • Hands-on FLT licence (Instructor-level ideal, but not essential), • Excellent organisational and problem-solving skills, • Confident in challenging the status quo and driving innovation Why Apply? • Up to £42,000 salary, • Simply Health cover, • 25 days holiday + bank holidays, • Contributory pension scheme BBBH34399

Employee Relations Advisor Location: Speke, Liverpool (Hybrid – 4 days office, 1 day home) Hours: Part-time, Monday-Friday, 25 hours per week (Full time equivalent - 35 hours) Salary: £35,000 pro-rata + 27 days holiday plus bank holidays (pro-rata) At FRC Group, our mission is simple but ambitious: to End Furniture Poverty. Guided by our values of Bravery, Creativity, Passion, and Professionalism, we combine commercial success with a social heart. Now, we’re looking for an experienced and proactive Employee Relations Advisor to join our People & Culture team and help us create a positive, fair and supportive workplace for everyone. About the role As an Employee Relations Advisor, you’ll be the go-to expert for managers and employees on all things employee relations. You’ll provide pragmatic, legally sound advice and manage ER cases from start to finish — from absence and performance issues to disciplinary and grievance matters. You’ll coach managers, contribute to policy improvements, and help us build a culture where colleagues feel valued and supported. What you’ll do • Act as a main point of contact for HR and ER queries, • Advise managers and employees on ER matters in line with UK employment law, ACAS best practice and our policies., • Manage a varied caseload, ensuring fair, consistent and timely resolutions., • Draft and review case documentation, including letters, reports and records., • Support the HR Business Partner with proactive interventions to improve employee experience and retention., • Monitor ER trends and provide insights to shape policy and training., • Deliver and support manager training on ER and employment law updates. About you You’ll have a strong understanding of UK employment law and experience managing a variety of ER cases. You’re a confident communicator, able to build trust at all levels, and you approach challenges with resilience, empathy, and a solutions focus. Essential: • CIPD Level 5 qualification (or equivalent)., • Proven experience managing ER cases independently., • Excellent written and verbal communication skills. Desirable: • HR experience in logistics/manufacturing., • Broader HR generalist experience. Why join us? • Be part of an organisation with a strong social mission and clear values., • A role where your expertise truly makes a difference to people’s working lives Benefits • 27 days holiday per year plus bank holidays, • Up to 10% pension match, • Staff purchase schemes, • Medicash health insurance, • Employee assistance program, • Travel passes, • Cycle to work scheme, • Birthday celebrations and meals, • Values awards & vouchers, • 3 paid volunteering days per year, • Free parking, • Death in service, • Enhanced maternity and paternity pay, • Free tea, coffee, and fruit, • Wonderful Wednesdays – Free Toast and gatherings, • Training and Development opportunities, • A great place to work with a positive social impact Interested? Apply now and help us make our workplace even better while contributing to a mission that changes lives.

Business Unit: Technology Operations & Cyber Security Location: UK, Hybrid Contract Type: Permanent, full-time We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. This role will require you to support enhancements to the Group Incident management procedure & Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those hitting Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service impact and actions/timelines to restore service through the appropriate communication channels ~ Supporting the Senior Group and Major Incident Managers ensure appropriate escalations are undertaken in accordance with Bank policies ~ Run and document Post Incident Reviews (PIRs) with root cause and agreed actions and actively track these actions to completion ~ Undertake continual service improvements of the Incident Management process. ~ Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. ~ Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value to the team, and wider TOCS, improve customer experience, efficiency and ensure regulatory compliance. ~ Group (Business) Incident Management experience. ~ An understanding of key technologies and applications that underpin the Bank defined Important Business Services processes. ~ Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. ~ Up to five extra paid well-being days per year. ~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. ~ Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. Please ensure to submit your applications as soon as possible. Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Banking – but fairer, more rewarding, and for the good of society. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team the legal bit These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Technology Operations & Cyber Security Location: UK, Hybrid Contract Type: Permanent, full-time We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. This role will require you to support enhancements to the Group Incident management procedure & Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those hitting Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service impact and actions/timelines to restore service through the appropriate communication channels ~ Supporting the Senior Group and Major Incident Managers ensure appropriate escalations are undertaken in accordance with Bank policies ~ Run and document Post Incident Reviews (PIRs) with root cause and agreed actions and actively track these actions to completion ~ Undertake continual service improvements of the Incident Management process. ~ Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. ~ Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value to the team, and wider TOCS, improve customer experience, efficiency and ensure regulatory compliance. ~ Group (Business) Incident Management experience. ~ An understanding of key technologies and applications that underpin the Bank defined Important Business Services processes. ~ Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. ~ Up to five extra paid well-being days per year. ~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. ~ Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. Please ensure to submit your applications as soon as possible. Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Banking – but fairer, more rewarding, and for the good of society. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team the legal bit These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Technology Operations & Cyber Security Location: UK, Hybrid Contract Type: Permanent, full-time We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. This role will require you to support enhancements to the Group Incident management procedure & Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those hitting Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service impact and actions/timelines to restore service through the appropriate communication channels ~ Supporting the Senior Group and Major Incident Managers ensure appropriate escalations are undertaken in accordance with Bank policies ~ Run and document Post Incident Reviews (PIRs) with root cause and agreed actions and actively track these actions to completion ~ Undertake continual service improvements of the Incident Management process. ~ Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. ~ Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value to the team, and wider TOCS, improve customer experience, efficiency and ensure regulatory compliance. ~ Group (Business) Incident Management experience. ~ An understanding of key technologies and applications that underpin the Bank defined Important Business Services processes. ~ Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. ~ Up to five extra paid well-being days per year. ~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. ~ Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. Please ensure to submit your applications as soon as possible. Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Banking – but fairer, more rewarding, and for the good of society. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team the legal bit These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Technology Operations & Cyber Security Location: UK, Hybrid Contract Type: Permanent, full-time We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. This role will require you to support enhancements to the Group Incident management procedure & Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those hitting Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service impact and actions/timelines to restore service through the appropriate communication channels ~ Supporting the Senior Group and Major Incident Managers ensure appropriate escalations are undertaken in accordance with Bank policies ~ Run and document Post Incident Reviews (PIRs) with root cause and agreed actions and actively track these actions to completion ~ Undertake continual service improvements of the Incident Management process. ~ Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. ~ Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value to the team, and wider TOCS, improve customer experience, efficiency and ensure regulatory compliance. ~ Group (Business) Incident Management experience. ~ An understanding of key technologies and applications that underpin the Bank defined Important Business Services processes. ~ Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. ~ Up to five extra paid well-being days per year. ~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. ~ Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. Please ensure to submit your applications as soon as possible. Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Banking – but fairer, more rewarding, and for the good of society. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team the legal bit These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

They will work under the supervision of the Area Retail Manager and collaborate with other Shop Managers. The Charity Shop Manager will promote a positive image of the shop and Queenscourt. The post holder will be responsible for the day-to-day management of the Charity shop as specified by the Area