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Front of House Receptionist & Practice Administrator Battersea Square Vets: independent clinic in London We are looking for a highly organised, confident Front of House professional to join our team in a full-time, in-person role, combining reception, concierge, client care, and practice administration. This position suits someone who enjoys accuracy, and responsibility, alongside client interaction in a busy clinical environment. Working hours: Full-time role Shifts worked between 8.30am and 6.30pm Saturday mornings 9am–12pm, one in three The role: You will play a key role in keeping the clinic running smoothly day to day. While client-facing skills are crucial, strong organisational and administrative skills are essential for this position. Key responsibilities include: Managing the front desk and maintaining a clean and organised reception area Booking appointments and coordinating clinic schedules accurately Handling phone calls, emails, and messages efficiently Managing payments, invoices, and client accounts Maintaining accurate client and patient records Supporting insurance claims Driving administrative follow-ups Assisting with stock control and medication ordering Working closely with the team to support clinic workflow About you: We are looking for someone who: Has previous reception, administration, or front of house experience Is highly organised with excellent attention to detail Enjoys administrative tasks and working with systems and processes Communicates clearly and professionally with clients and enjoys client communication Enjoys and is comfortable with speaking to clients by phone and in person Is comfortable chatting to clients and welcoming them to the clinic Is comfortable around animals and in a clinical setting where animals may be unwell Can prioritise tasks and stay calm in a busy environment Is reliable, proactive, and works well as part of a team Veterinary experience is helpful but not essential Very strong organisation and admin skills, and very strong customer skills are key to this role. Why work with Battersea Square Vets: Independent, family-run practice with a supportive working culture Clear structure, responsibility, and variety in the role. A team environment that values reliability and professionalism Meaningful client interaction alongside essential admin work How to apply: Please send your CV and a short covering note Job Type: Full-time Benefits: Employee discount

Kensington Olympia Dental Clinic is a modern private dental clinic delivering high-quality care with a premium, patient-first experience. We are hiring a commercially minded Practice Manager to lead day-to-day operations, drive team performance, and consistently convert enquiries into bookings and treatment acceptance. This role is ideal for someone with strong dental practice management experience who is highly organised, and confident leading a sales-focused front-of-house and patient journey. The Role You will be accountable for clinic performance across: • Reception and patient journey, • Diary utilisation and capacity planning, • Conversion rates (enquiries → consultations → treatment), • Team standards, training, and accountability, • Operational compliance and smooth daily execution You will work closely with clinicians and leadership to ensure an excellent patient experience while maintaining strong commercial performance. Key Responsibilities Operations & Leadership • Lead the reception/admin team and keep the clinic running to a premium standard, • Own the daily schedule: appointment flow, clinician utilisation, and minimal downtime, • Implement and maintain SOPs, checklists, and high-performance routines, • Manage stock, labs, suppliers, and service contracts Sales & Growth (Core Priority) • Drive booking conversion from calls, WhatsApp, website leads, and walk-ins, • Ensure follow-up systems are executed daily (no lead left behind), • Track and improve treatment acceptance through confident patient coordination, • Coach the team on scripts, objection handling, and premium patient communication, • Monitor key performance metrics and report weekly performance with action plans People & Culture • Recruit, train, and performance-manage reception and admin team members, • Run daily huddles and weekly reviews, • Promote a calm, professional, accountable clinic environment Compliance & Quality • Ensure smooth compliance with clinic standards (policies, records, protocols), • Work with leadership to maintain quality, audits, and governance routines Requirements (Must Have) • Minimum 2+ years as a Dental Practice Manager or senior dental management role, • Strong understanding of private dentistry operations and patient journey, • Proven ability to increase conversion, fill diaries, and drive sales outcomes, • Highly organised with excellent attention to detail and follow-through, • Confident communicator (phone, WhatsApp, email, in-person), • Comfortable leading a team and holding standards firmly, • Experience in a premium/private clinic environment (London preferred), • Knowledge of dental software(DENTALLY)/CRM systems, • Experience implementing scripts, scorecards, and performance dashboards How to Apply Apply with: • Your CV and a short cover note answering:, • Your dental management experience (clinic type, team size), • One example of how you improved conversions/diary utilisation, • Your notice period and availability Language: Portuguese and Spanish (preferred)