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Senior Tenancy & Support Officer Nottingham NG3 £14 per hour Monday to Friday | 9:00am - 4:30pm (7 hours per day, 30-minute unpaid lunch) About the Service This role is based within a 33-bed supported accommodation service for young refugees in Nottingham. Residents may experience language barriers and present with complex or emerging support needs. The service operates within a structured housing and regulatory framework, requiring high levels of professionalism, safeguarding awareness, and accurate record keeping. You will work as part of a team to ensure residents receive high-quality, person-centred housing support while progressing towards independence and sustainable move-on accommodation. The Role We are seeking an experienced Tenancy & Support Officer who can confidently manage both housing administration and structured support responsibilities. This role requires someone who can independently: Conduct tenancy sign-ups and explain tenancy agreements Submit and manage Housing Benefit and Universal Credit housing element claims Create person-centred support plans from scratch Develop detailed risk assessments from scratch Manage an individual caseloadThis is not a generic support worker position we are looking for someone confident in documentation, housing processes, and structured support delivery. Key Responsibilities Tenancy & Housing Management Conduct new tenancy sign-ups and clearly explain tenancy agreements and scheme policies Submit new Housing Benefit claims and manage ongoing Universal Credit housing element cases Liaise with local authorities regarding benefit queries or delays Support residents in understanding rent liabilities and preventing arrears Complete property inventory checks at move-in Assist with monitoring housing-related payments Assessments, Support Planning & Risk Management Conduct full initial needs assessments upon admission Create comprehensive, person-centred support plans from scratch Develop detailed and dynamic risk assessments from scratch Regularly review and update support plans and risk documentation Set outcome-focused goals with residents Ensure all documentation is accurate, compliant, and audit-ready Caseload & Resident Support Manage an individual caseload of residents Deliver structured keywork sessions Provide guidance, advocacy, and appropriate signposting Support residents experiencing language and cultural barriers Promote independence and move-on planning Safeguarding & Compliance Follow safeguarding policies and escalation procedures Respond appropriately to incidents and crisis situations Always maintain professional boundaries Ensure GDPR and confidentiality compliance Record and escalate notifiable incidents accurately Administration & Scheme Support Maintain accurate and confidential case management records Update internal systems daily Ensure files and documentation are inspection-ready Contribute to service monitoring and performance reporting Support the efficient day-to-day running of the scheme Essential Skills & Experience Proven experience within supported housing, housing support, or social care Experience signing up customers to new tenancy agreements Proven experience submitting Housing Benefit claims and/or managing Universal Credit housing element claims Demonstrable experience creating person-centred support plans independently from scratch Demonstrable experience completing risk assessments independently from scratch Experience managing a structured caseload Strong safeguarding knowledge Excellent written documentation and IT skills Ability to work within a multi-agency and legislative framework Enhanced DBS required Personal Attributes Compassionate and person-centred Organised and process-driven Professional with clear boundaries Resilient and solution-focused Committed to achieving positive outcomes for residents

Admin Receptionist / Customer Support Coordinator 33-Bed Young Refugee Supported Housing Service £12.95 per hour Monday - Friday | 9:00am - 2:00pm 22.5 hours per week (30-minute unpaid lunch) The Role We are recruiting for a professional and compassionate Admin Receptionist to join a supported housing service for young refugees. This role plays a key part in ensuring the smooth daily running of the scheme, delivering a customer-focused service, maintaining accurate records, and supporting residents during their stay and move-on journey. This is ideal for someone with previous experience in supported housing, healthcare, or as a Support Worker who also has strong administrative capability. Key Responsibilities Customer Focus Provide a welcoming and professional front desk service Support with daily sign-ups of new residents, explaining tenancy conditions and scheme policies Ensure residents receive high quality guidance and support Promote customer involvement and engagementAdministration & Compliance Maintain accurate and confidential case management records Ensure all administration, handover notes and systems are updated daily Manage works orders, invoicing processes and assist with monitoring arrears Handle internal and external calls in line with service standards Ensure compliance with GDPR, safeguarding and organisational policies Escalate safeguarding or risk concerns appropriatelySupport & Coordination Assist in identifying support needs and signposting to internal/external agencies Support the Outreach Housing Officer with case documentation Build positive working relationships with multi-agency professionals Report maintenance and health & safety concerns promptly Skills & Experience Required Experience within supported housing, healthcare, or social care Strong administrative and record-keeping skills Understanding of safeguarding and risk management Ability to manage confidential information Experience working with vulnerable individuals Good IT skills and system confidence Strong communication skills (essential due to language barriers) Enhanced DBS requiredWhat We're Looking For We are looking for someone who is: Compassionate and patient Process-driven and organised Confident working in a multi-agency environment Comfortable managing both front-of-house duties and compliance responsibilities

Brook Street is proud to be recruiting on behalf of our prestigious client based in Nottingham, who are one of the UK's largest and most respected independent accident repair groups in the region. The package: Full time Perm position Monday to Friday (This is a fully office-based role) Location: Nottingham NG8 Hours: 8:00am- 5:00pm (40 hours a week) Salary on offer: £27,500 per annum Bonus opportunities 25 days holidays plus bank holidays Excellent benefit package Ongoing training and career development opportunitiesAbout the Role As the parts adviser you will provide an efficient and professional parts service to both internal and external customers, ensuring the correct parts are supplied promptly while maintaining high levels of customer satisfaction. The Parts Advisor will play a key role in supporting the workshop, managing stock, and contributing to the overall success of the business. Your responsibilities will include: Assist customers and workshop staff with parts enquiries (in person, phone, or email) Identify correct parts using electronic catalogues and systems Provide quotations, pricing, and availability of parts Process orders, invoices, payments, and receipts Maintain stock levels, order new parts, and conduct stock checks Receive, unpack, and store deliveries correctly Keep accurate records of parts transactions and inventory Ensure the parts department is clean, organised, and efficient Liaise with suppliers and internal departments to ensure smooth operationsPlease note: Full training is provided on this job! What We're Looking For We are seeking candidates who: Have excellent customer service and communication skills Are organised, adaptable and proactive Enjoy working as part of a team Have a positive, "can-do" attitude Are flexible, reliable and happy to get stuck in Enjoy building rapport with customers and colleagues Experience in customer service, call centre, or automotive environments would be beneficial but is not essential. If you are passionate about customer service and would like to join a growing, supportive and well-established business, we would love to hear from you. Brook Street NMR is acting as an Employment Agency in relation to this vacancy

We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department. -Hybrid after probation -£12.21/ph -Temporary with an opportunity to become permanent -On site parking -On-site canteen -Career progression -Monday to Friday plus one weekend a month -Rotating shift patterns(Monday to Friday): 8-4 9-5 10-6 11-7 Main duties: -Operate the live chat providing excellent customer service -Dealing with online orders and returns -Responding to emails -Receiving phone calls (mainly inbound) -Deal with monthly customer subscriptions What we're looking for: -Previous customer service experience -Open to learn -Flexible with working hours Brook Street NMR is acting as an Employment Business in relation to this vacancy