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We’re looking for a detail-driven Quality Control Assessor to join our team and play a key role in maintaining high standards across all customer interactions. In this role, you will review and validate outputs from automated quality assurance systems and interaction analytics platforms, ensuring accuracy, consistency, and regulatory compliance across all monitored channels—including calls, email, chat, and more. Working closely with the Interaction Analytics Manager, QA Manager, and Operations leadership, you’ll provide valuable insights into trends, highlight risk areas, and support continuous improvement within the contact centre. This role suits someone who is highly organised, able to manage a busy and often repetitive workload, and can quickly adapt when priorities change or issues arise. About us At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success. What Will Your Day-to-Day Look Like? • Full accountability of daily exception reports from Interaction Platform, • Daily quality checks on outputs / themes carried out., • Feedback reports returned to interaction manager; QA manager and Operations, • Quality checks on accounts returned by Operations., • Interaction analytics support., • Review and checking of interaction query builds and automated scorecard, • Compiling monthly client data reports and completing quality checks as per ad-hoc requests from client. The ideal candidate Required Skills & Experience • Experience with automation tools or AI in a regulated contact centre, • Experience of contact centre QA monitoring, • Understanding of customer experience, FCA regulations, and conduct risk in a financial services environment., • Competent in tools like Excel, CRM or call recording systems., • Able to interpret data and uncover root causes, inconsistencies, or areas of concern., • Clear, concise written and verbal communication skills; capable of producing well-structured reports and delivering actionable feedback. We’re Looking for Someone Who Has • High attention to detail and commitment to quality, • An objective and fair-minded approach with a strong sense of integrity, • The ability to be curious, analytical, and able to challenge assumptions constructively, • A proactive nature and self-motivated, with a continuous improvement mindset The Application Timeline • A first stage video call with the internal talent acquisition team (15-minute call), • A teams or face to face interview with the hiring manger (max 60 minutes) Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application ASAP to avoid any disappointment. If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications. Why you should be EXCITED to apply... • £26,000-30,000 DOE + up to 20% of your annual salary, paid as a bonus., • This role is hybrid and based at our Blackpool office - conveniently located as the end of the m55., • 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday., • The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation., • And many more benefits to support your wellbeing and professional development. We are an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email . PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.

Experienced CDP / Chef de Partie. The Horseshoe is a busy, characterful pub with large beer garden, patio, outside dining and full table service restaurant. Barons Pubs are an independent, fresh food Pub/Restaurant group with 11 sites across Surrey, Sussex and Berkshire.

A modern British pub in North London seeks a General Manager to lead its team, ensuring exceptional guest experiences and vibrant atmosphere.With a competitive salary of up to £55,000 plus bonuses, the role offers career progression and comprehensive training.Applicants should have at least 2 years

And this isn’t just any job.Mental Health Recovery Support Worker.Join Lifeways and help transform lives every day.We’re looking for caring, honest, and innovative individuals to join our dedicated team supporting people with enduring mental health needs in our Enhanced Community Recov

Position: Support Worker – Children’s Residential Care.Location: Somerset, TA11Hourly Rate: £14- £14.Are you passionate about making a real difference in the lives of children and young people?.Are you driven to create positive outcomes for others?.Are you flexible, compassionate, and child-fo

We are looking for a pro-active DYNAMIC individual who likes to work in a busy environment with a demonstrable ability to problem solve.

Permanent, Full-Time (Monday–Friday, 09:30–18:30).We are recruiting on behalf of a well-established private women’s healthcare clinic located in South West London.The clinic is committed to delivering personalised, patient-centred care for women and families.With advanced facilities, modern te

Experienced Residential Support Workers – Hertfordshire (Children & Young People) 🌟.Pay every Friday | Fuel reimbursed | 1–12 week rolling contracts | Trauma informed training | Local.Our Registered Managers, QA Leads,.Social Care Manager and more live and work in.Hertfordshire, leading all o

Our Charity Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK.Ensure you read the information regarding this opportunity thoroughly before making an application.We offer a wide range of services, incl

Location: Eastleigh Days & Hours: We are looking for Permanent part-time support workers for 21 hours a week, also there will be bank shifts to cover absences of the current team.Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling

Our CharityP3 is a modern, forward-thinking organisation, delivering excellent services for people who face social exclusion.Our values are that we innovate in our work.We're different, creative and like to think of new solutions.We are helpful in everything that we do.We're always friendly and appr

Cleaner If you enjoy working with people from all walks of life, have experience of working in a busy environment and have a great eye for detail then we would really like to hear from you! The main purpose of this role is to ensure our premises are kept clean and represent Adullam standards.

Female only Full & Part-Time posts(37.Plus£63 for sleep-in duties, average 1-2 per month Joining bonus £1000 (T&C's £500 on completion of probation, £500 on completion of 12 months) Benefits of joining or team.If you are considering sending an application, make sure to hit the apply button below

Location: Sevenoaks, Kent Days & Hours: Monday and Thursday 2.Make sure to apply with all the requested information, as laid out in the job overview below.During the school holidays the shifts will change to 9.Extra hours will be available to cover for absences of the current team We can be flexible

Chelmarsh , WV16 Casual work as and when required Variable working pattern to meet needs of service Work will include weekend/ evenings where needed.The following information aims to provide potential candidates with a better understanding of the requirements for this role.We are looking for someone

Head ChefWhen registering to this job board you will be redirected to the online application form.Please ensure that this is completed in full in order that your application can be reviewed.Based atBrighton Racecourse, this role is responsible for leading and managing the venues culinary offering ac

WE ARE UNABLE TO OFFER SPONSORSHIP WITH THIS POSITIONFull & Part-Time posts (FT 37.Plus £189 for sleep duties, this is based on 3 per monthJoining bonus £1000 (T&C's £500 on completion of probation, £500 after one year)Benefits of joining or team.Competitive payHigh quality training- we provide

Job Description Mental Health Recovery Support Worker Location: Fleetwood Hours: Full-time – 39.Join Lifeways and help transform lives every day.We’re looking for caring, honest, and innovative individuals to join our dedicated team supporting people with enduring mental health needs in our Enha

Chelmarsh , WV16 Casual work as and when required Variable working pattern to meet needs of service Work will include weekend/ evenings where needed.The following information aims to provide potential candidates with a better understanding of the requirements for this role.We are looking for someone

Job Description You're not just anyone.Job Description Mental Health Recovery Support Worker Location: Fleetwood Hours: Full-time – 39.Join Lifeways and help transform lives every day.We’re looking for caring, honest, and innovative individuals to join our dedicated team supporting people wi

We’re recruiting a Head Chef for a busy coastal hotel restaurant on the Isle of Wight, leading a kitchen that delivers quality food across a busy dining room, a relaxed terrace overlooking the coast with some of the best vies in the Isle of White.

A leading elderly care provider is seeking a dedicated Care Assistant for their Purley Gardens Care Home in Surrey.The ideal candidate will provide high standards of personal care to residents, ensuring their dignity, independence, and well-being.Experience is not necessary, as training will be prov

A leading care provider in the UK is seeking a compassionate and dedicated Senior Care Assistant to join their team at Spencer House Care Home in Northampton.The role involves delivering high standards of personal care, monitoring resident well-being, and supporting the care team.Ideal candidates wi

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Bank Care Assistant.Join our bank team and embrace unparalleled flexibility by having the freedom to tailor your

A family-owned care home group in Tulse Hill is seeking a Senior Care Assistant to join their compassionate team.The role involves mentoring Care Assistants and delivering outstanding care to residents.Candidates should have at least two years of experience in a care setting and an NVQ qualification

Akari Care is a trusted provider of personalised nursing and residential care within local communities across England and Wales.As a Care Assistant, you will play a key role in maintaining the wellbeing of our residents through the provision of outstanding care, working collaboratively with colleagu

Are you a compassionate carer looking to make a real difference every day? Our award-winning client is looking for.In this role, you’ll be supporting residents with their daily needs, helping them feel safe, comfortable, and valued.Every day you’ll be making a real difference, ensuring the home

A dedicated care provider in Greater London is seeking passionate Carers to join their team.You will enhance residents' lives through personal care and daily support, ensuring their safety and happiness.While prior experience isn't required, compassion and a willingness to learn are essential.Enjoy

A care home organization in North East England is seeking an Assistant Chef to work with the Chef Manager.This role involves preparing diverse menus, maintaining food hygiene standards, and interacting with residents daily.Ideal candidates should have catering experience and a valid food hygiene cer

A local dairy farming company in West Dorset is seeking an Assistant Herdsperson to join their dairy team.The role involves milking, herd management, and maintaining high standards of cleanliness and animal welfare.Candidates should have experience with livestock, effective communication skills, and

Closing date Closing date for applications.One Care is one of the largest GP federations in England, representing and supporting 69 general practice partnerships, which together care for more than one million patients in BNSSG.One Care offers a number of direct support services to practices, Primary

A leading healthcare provider in the UK is seeking a Care Assistant - Bank to deliver high standards of personal care to residents.This role emphasizes compassion and respect, ensuring residents’ dignity and independence.The ideal candidate should communicate effectively, demonstrate initiative, a

A dedicated care organization in Greater London is seeking Carers to join their team.As a Carer, you will support elderly residents in their daily lives, ensuring their safety and happiness.Ideal candidates will possess compassion and dedication, and while prior experience is not required, training

A not-for-profit care organization in East Midlands is seeking a Bank Assistant Chef to prepare high-quality meals for residents while ensuring food hygiene and safety.You'll enjoy a supportive work environment with opportunities for personal growth.Ideal candidates will be friendly, approachable, a

A care provider in Blackpool is seeking a compassionate and adaptable Care Assistant for a bank position at Bispham Gardens.The role involves delivering person-centred care, supporting daily tasks, and engaging residents with empathy.Candidates should possess good communication skills and a willingn

Be among the first 25 applicants.We do require you to demonstrate a.Not only is this a great role and a fantastic team to work in, with fair and competitive pay, but we also offer a variety of other.Please see a summary of some of the things you will receive if you choose Hartford Care.Free meals on

Press Tab to Move to Skip to Content Link.Select how often (in days) to receive an alert:.Department: Health and Social Care (Qualified and Non-Qualifie.Proud to be not-for-profit, at Sanctuary Care we provide high quality care homes where people are looked after with the utmost dignity and respect.

A leading elderly care provider in Northampton is seeking a dedicated Senior Care Assistant - Bank to support the Care team in delivering high standards of personal care.Candidates should have an NVQ 3 or equivalent, with at least 2 years’ experience in a similar role.You will be responsible for m

Before submitting your application, you should read our to understand how Bupa will use, store and share your information.For Australia or New Zealand candidates - Before submitting your application, you should read our to understand how Bupa will use, store and share your information.Care Assista

Prince Alfred Residential Care Home, Rose Villas, Prince Alfred Road, Liverpool L15 8HH.We spend so much time at work don’t we, so our ethos at Sanctuary Care is to enrich the lives of both our residents and staff.Let’s have some fun while we’re at work, support each other and work hard as a t

Akari Care is a trusted provider of personalised nursing and residential care within local communities across England and Wales.As a Care Assistant, you will play a key role in maintaining the wellbeing of our residents through the provision of outstanding care, working collaboratively with colleagu

A family-run care provider in Greater London is seeking dedicated Care Assistants.This role is crucial to providing quality care to residents by assisting with daily tasks like meals and personal care.Ideal candidates should be kind, caring, and able to work well in a team.With great training opport

For over 60 years, Abbeyfield has been a charity that provides housing and carefor elderly people across the UK and internationally.It is our mission to enhance the quality of life for our residents through excellent accommodation in a stimulating environment to help maintain a socially active life.

As a Care Assistant at Aria Court Care Home, you will be responsible for ensuring a high level of care is provided to our residents.After a recent refurbishment, Aria Court is now a sparkling 92-bedroom care home with state-of-the-art equipment and facilities.Located in a quiet residential nook in M

A leading care provider in Liverpool is seeking a Bank Care Assistant to join their team.This role involves providing high-quality personalized care to residents and engaging in social activities.A supportive team environment is emphasized, with training provided for those new to the field.Candidate

At Avery Healthcare, we support the people who care for our residents.For each day you make a positive impact.We are committed to growth in a caring environment, learning opportunities, and a culture that values respect, compassion, and exceptional care.We are looking for a warm, enthusiastic, and d

Glenholme Bispham, Blackpool, FY2 0FN.Day and Night shifts available.The Opportunity as a Bank Care Assistant.Do you have a big smile that can light up a room?.Are you someone who listens with heart, hearing a lifetime’s worth of stories?.Can you think on your feet and maybe even enjoy a spontaneo

A healthcare service provider in the United Kingdom is seeking a Communications Assistant to support high-quality strategic communications across digital and offline channels.The ideal candidate will assist in content creation, scheduling, and reporting, contributing to successful campaigns and memb