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Sales Management Knowing the Key Performance Indicators (KPI’s) for Retail related to the store (including previous years’ figures): Sales according to Budget, Average Receipt Price, Conversion Rate, UPT. Customer Service Guaranteeing the customer satisfaction standards set by Retail Management and assessed via the Mystery Shopper. Applying Camper’s Customer Services policies: Following the steps of the Sales Cycle. Applying specific SELL FOR SUCCESS training. Knowing how to transmit product benefits and care tips to the customer. Applying Camper’s guarantees in the event of returns and exchanges, ensuring complete customer satisfaction. Encouraging customer loyalty. Developing and maintaining commercial relations with customers with the aim of reinforcing the brand’s image and prestige. Operations and Procedures Store Operations: Opening and closing the Store. Managing using the SAP program: product registration and reception, product returns, orders and transfers between stores, stocktaking, faulty goods, CLUB CAMPER. Correctly controlling and managing the cash register. Handling the POS-terminal. Ensuring the organisation of the storeroom: Managing and ensuring effective and successful stocktaking procedures. Keeping the storeroom in correct working order and tidy. Placing the products on the shelves. Image: Implementing Marketing and Visual Merchandising policies and strategies. Complying with the Uniform Policy established by the Company. Keeping the store area clean and tidy. Job Description 2 Keeping the staff room clean and tidy. Immediately informing of any maintenance incidents. Business Knowledge: Knowing the commercial and brand trends of the Company and its competitors in the sector. Knowing the Camper collection (lines, concepts, models, materials, soles, technical footwear vocabulary). Knowing Camper’s Customer Services policy. Knowing the Marketing and Visual Merchandising policies and strategies. Knowing the SAP tool and its application.

Experience is necessary. This is not an entry level position. You must have a clear telephone manner, your first interview will be video call. I am an engineer and I work from a beautiful workshop in Hackney with a team of 5. Four or Five days a week I'm in my workshop and I need assistance on keeping my work for and personal and business life organised to help me concentrate at my profession as a creative designer and builder of many many things. In my past two years I have built commercial shops, theatre sets, TV studios, camper vans, and even a piano cocktail bar. Most of it needs to be put up on my Instagram but for what I have put up you can check it out Calendar management and customer conversation is important. I have a solid drive for the creativity I pour into my work. In your day you'll sort out the dogs walking, arrange packages and deliveries and keep my events calendar organised and up to date with the right platforms. Property management is also on the list with cleaners, admin and ordering. I need scheduled in with coaching and therapy as well each week and it should not disrupt whatever work flow I have scheduled either. Billing and accounting is also a super help to keep me organised. Should you be interested in assisting me please reach out.

• Sales Management - Knowing the Key Performance Indicators (KPI’s) for Retail related to the store (including previous years’ figures): Sales according to Budget, Average Receipt Price, Conversion Rate, UPT. • Customer Service - Guaranteeing the customer satisfaction standards set by Retail Management and assessed via the Mystery Shopper. - Applying Camper’s Customer Services policies: o Following the steps of the Sales Cycle. Applying specific SELL FOR SUCCESS training. o Knowing how to transmit product benefits and care tips to the customer. o Applying Camper’s guarantees in the event of returns and exchanges, ensuring complete customer satisfaction. o Encouraging customer loyalty. Developing and maintaining commercial relations with customers with the aim of reinforcing the brand’s image and prestige. • Operations and Procedures - Store Operations: o Opening and closing the Store. o Managing using the SAP program: product registration and reception, product returns, orders and transfers between stores, stocktaking, faulty goods, CLUB CAMPER. o Correctly controlling and managing the cash register. Handling the POS-terminal. o Ensuring the organisation of the storeroom: Managing and ensuring effective and successful stocktaking procedures. Keeping the storeroom in correct working order and tidy. Placing the products on the shelves. - Image: o Implementing Marketing and Visual Merchandising policies and strategies. o Complying with the Uniform Policy established by the Company. o Keeping the store area clean and tidy. JOB DESCRIPTION 2 o Keeping the staff room clean and tidy. o Immediately informing of any maintenance incidents. - Business Knowledge: o Knowing the commercial and brand trends of the Company and its competitors in the sector. o Knowing the Camper collection (lines, concepts, models, materials, soles, technical footwear vocabulary). o Knowing Camper’s Customer Services policy. o Knowing the Marketing and Visual Merchandising policies and strategies. o Knowing the SAP tool and its application.