Service Support Specialist
3 days ago
Glasgow City
Are you looking to leave Retail or Hospitality for a stable office career? Do you want a professional job, but prefer late starts or evening shifts? We are looking for detail-oriented individuals to join a world-leading global organization as Service Support Specialist. This is the perfect opportunity to pivot into a professional environment. The Best Part? This is NOT a call centre role. You will be working "behind the scenes" in a central support team, managing data, processes, and emails—no cold calling or constant phone work involved. The Role & Your Future We provide full training. We don't expect you to know our systems (ServiceNow/SharePoint) on day one; we expect you to have the right attitude. You will gain highly transferable skills in global operations, compliance, and data management. Day-to-Day Responsibilities: • Data & Process Management: accurately validating operational data and ensuring compliance., • Business Support: Acting as the email point of contact for internal teams and contractors., • Onboarding Coordination: Managing the administrative lifecycle of contractors (paperwork, extensions, and offboarding)., • Problem Solving: Investigating complex issues and finding solutions for stakeholders. What We Are Looking For: You don't need previous office experience. We are looking for transferrable skills often found in Retail, Banking, Hospitality, or Logistics: • Attention to Detail: You care about accuracy and getting things right., • Reliability: You are organized and take ownership of your work., • Communication: You have strong written English (for emails) and clear verbal communication., • Tech Savvy: You are comfortable learning new software and using computers. Why Join Us? • Career Progression: Real opportunities to move up within a global business., • Supportive Culture: A collaborative team that values curiosity., • Stable Environment: A permanent role with consistent hours. Next Steps If you are ready to launch your career in Operations and Administration, please apply with your CV. We are interviewing immediately! Benefits: • Bereavement leave, • Canteen, • Company events, • Employee discount, • Employee stock purchase plan, • Enhanced maternity leave, • Flexitime, • Free flu jabs, • Health & wellbeing programme, • Life insurance, • Paid volunteer time, • Private dental insurance, • Private medical insurance, • Referral programme, • Store discount, • Work from home Application question(s): • What are your annual base salary expectations?, • Are you open to working afternoon/evening hours remotely?, • This role is remote, however we require candidates to live within commuting distance of Glasgow City Centre and attend an in-person training period for 6 weeks, are you able to do this? Work authorisation: • United Kingdom (required)