Case officer jobs in United Kingdom

Job Title: Graduate Solutions Consultant (Management Consulting) Location: Manchester (City Centre) Type: Onsite Sector: Fintech Startup Reporting Line: Directly to the Chief Customer Officer and Co-Founder Join an innovative fintech startup located in the heart of Manchester! The client is a dynamic team dedicated to revolutionizing the financial technology landscape. Their mission is to develop cutting-edge solutions that simplify complex financial processes, making them accessible and efficient for businesses of all sizes. The Solutions Consultant / Business Analyst will play a crucial role in analyzing client processes and identifying how the technologies can be most effectively deployed to meet their needs. This position is ideal for a highly analytical individual with outstanding communication skills, who thrives on building relationships and presenting strategic solutions across organizational levels. What You´ll Do: - Researching key new target markets to: 1. Understand key challenges and opportunities where the client can drive growth, operational efficiencies and enhanced risk control through its Verified Identity Messaging products. 2. Clearly define Ideal Customer Profiles. 3. Identify target enterprise accounts and contacts and the specific strategic, goals, interests and motivations. - Analyse complex operations within enterprise prospects - Create high-quality, professional, in-depth, bespoke deliverables such as: 1. Account research papers 2. Market research papers 3. Proposal documents including: Operational designs (current state and future state). High-level project plans. Business case - Build strong relationships with stakeholders across prospect accounts and at all levels from on-the-ground operators to C-suite executives - Provide a day-to-day contact point for prospect queries - Maintain up-to-date and clear account plans - Configure SaaS sales tools used by the client to support marketing campaigns including: 1. Defining workflows 2. Shaping content/briefs 3. Analysing and reporting on performance and continuous improvement. What it Takes: - Strong analytical skills – proven ability to quickly consume and assess new information and apply existing knowledge and problem-solving skills to clearly articulate opportunities and solutions. - Top STEM/business degree and/or experience working in an analytical role for a top-tier technology, finance or management consultancy business. - Verbal communication – be able to communicate verbally over the phone, in video calls and in person, both 1:1 and within meetings, clearly and professionally with people at all levels of an organisation. Strong listening and empathy skills to ensure strong relationships can be built. - Exceptional written communication – be able to clearly and concisely create written content which is presented professionally. Examples provided within the application are appreciated. - Driven self-starter – be able to operate and be inspired by a fast-changing environment with limited guidance and formal procedure. Take accountability for finding solutions to problems, whilst remaining focussed on delivering against goals. We want someone who backs their own abilities, whilst working effectively as part of a team, with the potential to grow with the business. If you're ready to make a significant impact in a fast-growing company, we encourage you to apply and join us on this exciting journey. Contact: Kate Prescott-Eckardt

Housing Disrepair Fee Earner We are delighted to be working with a well-established law firm that have a leading reputation in the field of Housing Disrepair and Personal Injury work. Our client is looking to expand their sizeable Housing Disrepair department at their Pontefract office and is keen to hear from Paralegals, non-qualified fee earners and Chartered Legal executives with upwards of two years Housing Disrepair fee earning experience. You will be largely dealing with Disrepaired house cases on behalf of the claimant, with a mix of pre- litigated and litigated cases. An Housing Disrepair fee earner is required due to growth • Pre and Post Litigation experience is essential • Prioritise a caseload • Work with minimal supervision • Have a proven billing record • Experience of handling your own caseload is essential • Exemplary written and verbal communication skills • Good drafting skills • Strong negotiating skills All levels of qualification are welcomed provided you have upwards of two years strong Industrial Disease experience. This is not an opportunity to miss out on.

We are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case. We are currently recruiting for a talented Paralegal to join our first class, specialist Disease department, in Blackburn. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide and getting the best results for their clients. The Paralegal will support fee earner(s) in their handling of client matters, ensuring a pro-active and high level of client care and compliance with the National Practice Standards. If you have got the talent, ambition and focus and are looking for a stimulating and rewarding career we would love to hear from you. Responsibilities to include: File Management Under supervision manage client matters according to NPS and ensure a high level of client care. Provide legal and administrative support to fee earner(s) on their client matters. Finance Ensure financial aspects of matters including time recording, billing and debtor management are managed to enable achievement of personal fee budget and support fee earners in the achievement of theirs. About You: Knowledge and understanding of basic legal concepts learnt from legal education such as undergraduate law, LLM, LPC, GDL or ILEX study; or equivalent work experience; or successful completion of the Paralegal Apprenticeship scheme. Proficient in the use of Microsoft Office suite and relevant practice and business IT systems, particularly Mattersphere and Aderant. Excellent typing skills (minimum wpm 35) Relevant work experience. Excellent oral and written communication skills and the ability to think logically and analytically. Ability to work under pressure and prioritise work from various stakeholders. Commercially aware and highly motivated. Proactive; Good attention to detail; Excellent time management and organisational skills We are offering a salary of £21,000 - £24,000 Dependant Upon Experience

Industrial Disease Fee Earner We are delighted to be working with a well-established law firm that have a leading reputation in the field of Industrial Disease and Personal Injury work. Our client is looking to expand their sizeable Industrial Disease department at their Pontefract office and is keen to hear from Paralegals, non-qualified fee earners and Chartered Legal executives with upwards of two years Industrial Disease fee earning experience. You will be largely dealing with Noise Induced Hearing Loss cases on behalf of the claimant, with a mix of pre- litigated and litigated cases. You will also be dealing with some other Industrial Disease matters from time to time. An Industrial Disease fee earner is required due to growth • Pre and Post Litigation experience is essential • Prioritise a caseload • Work with minimal supervision • Have a proven billing record • Experience of handling your own caseload is essential • Exemplary written and verbal communication skills • Good drafting skills • Strong negotiating skills All levels of qualification are welcomed provided you have upwards of two years strong Industrial Disease experience. This is not an opportunity to miss out on.

We are currently seeking to recruit a full-time Immigration Solicitor to join our existing immigration team. We are currently looking for a passionate immigration paralegal/solicitor to join a fantastic legal firm based in the regional office in Blackburn. This friendly mid-size firm offers an excellent work life balance and the opportunity to progress your career in a positive, team-driven environment. You will be handling your own caseload of legal aid and private clients. This will be an interesting and diverse workload and the immigration paralegal/solicitor should be self-motivated with good drafting skills to prepare representations. Key attributes of the immigration solicitor include having strong work ethics, good immigration experience, good delivery of work, ability to work in a fast-paced environment and a personality to match. The post-holder will need to have at least three years’ experience of providing advice, casework and representation in and immigration law. Current Experience should include: Spouse/Fiancé/unmarried partner in country/out country applications Indefinite Leave applications - all categories EEA applications All points based applications Further Leave to Remain applications Visitor Visas Appeals Detention/Bail applications British Nationality applications Asylum Claims Further Submissions Duties and Responsibilities To provide advice, casework, and representation to clients on all aspects of immigration and nationality law. This is largely individual casework based. Keep accurate and detailed case records and files for the continuity of casework, information retrieval, statistical monitoring, and report preparation. To ensure that all advice and casework comply with all regulatory requirements. Work flexibly with other staff to ensure effective work. Contribute to the administration of the office to ensure the smooth and efficient running of the company. To keep up to date with the changes in relevant legislation. To read the relevant asylum and immigration law reports and other relevant materials. Ability to supervise other caseworkers and provide them with legal assistance as and when necessary. The applicant will be expected to demonstrate advanced knowledge and experience of handling complicated non-asylum immigration cases in particular Points Based applications. The applicant must be willing to travel to the regional offices at as and when required, this could be at short notice in order to meet client expectations. Job Type: Full-time Salary: £30,000.00-£40,000.00 per year

We are a firm of solicitors providing a wide range of legal services, but specialising in civil litigation. we are recruiting a General litigation paralegal to assist our solicitors with their litigated case loads in a variety of areas such as financial mis selling, RTA and Business Energy. Please note that this is an in person role and the successful candidate will work full-time in our offices located in Bolton. The role will involve drafting and assisting with various court documents and procedures and so attention to detail and excellent drafting skills are essential. Candidates must have a law degree or equivalent and would ideally have completed the LPC and or have experience of working on litigated civil litigation claims. The successful candidate will: Prepare and assist with the preparation of court documents including particulars of claim, witness statements and court bundles • Consider and take instructions work on small claims, fast track and multi track cases manage a caseload of files from inception to completion • Prepare and draft documents • Review and report on evidence • Interview clients to obtain key information • Work on a case management system • Improve their telephone skills • Diary and time management The ideal candidate must have a minimum of 12 months experience working as a paralegal

We are in need of a pre-litigation fee earner in our Preston Office A high-volume caseload of Fast Track Personal Injury RTA Portal claims following the MOJ process. • Key Tasks: • Progressing your caseload in a manner to ensure that clients receive appropriate, professional, timely and pertinent legal advice, with regular contact, whilst managing their expectations. • To identify early those cases where proceedings would be tactically beneficial to litigate and to do so expeditiously. • Identify cases that have an element of serious injury and escalate the cases and remove form the Portal. You will be supervised and supported by a recognised solicitor within the team. • Instructing Barristers to represent clients at hearings and obtain formal Advice over issues of quantum. • Instructing Medical Agencies and Engineers and liaising with third parties. • Undertaking other duties reasonably required by partners or senior management. • Person Specification: • *Essential Skills: • Minimum of 2 years' experience in a similar role. • A good understanding of the MOJ process. • Knowledge of the Civil Procedure Rules. • Have proven IT skills and ability to adapt new technology. • Able to demonstrate strong administrative and organisational skills. • Excellent communication skills including oral and written presentation skills. • The ability to provide a high level of client care. • Desirable Skills: • Preferably claimant orientated. • Proficient with Proclaim Case Management, although training will be provided. • Experience of Infant Approval Hearings and Stage 3 hearings. • Personal Attributes: • Self-motivation to work independently and as part of a team with a 'can do' attitude. • Good interpersonal skills. • A positive approach to working under pressure in a busy environment. • Methodical approach to tasks and problem solving.

An exciting opportunity has arisen for a Disease Solicitor to join a nationally renowned law firm in their Rochdale office! This is a great opportunity to take a role within a well-established practice from their Rochdale office. You will be joining a growing team which has a great reputation for both client and employee care. This role gives you the opportunity to work within a thriving team for a range of high-profile insurers as well as corporate and public bodies. The firm have a fantastic reputation and they pride themselves on their track-record of defending claims for clients such as these. Working with their clients, they provide exceptional service and value for money. You will work on a broad range of disease related issues which the firm have a proven track record of defending. The claims can be complex in nature, with multiple clients/insurers involved, so experience within this area would be necessary to defend these claims effectively. This is an opportunity to work within a nationally renowned firm with real scope for development and progression in your career. With access to high-value, high-quality work, you will be able to develop your skills as a solicitor whilst maintain the excellent standard of work the firm is so well known for. Our client is ideally looking for someone who is 3+ PQE. However, if you feel you have the suitable skills and sit outside of these parameters, other applicants are welcome to apply. The firm pride themselves on their client facing work and understand there is a person behind every case. You will be given the ability to help and support your clients in all Disease related issues and help maintain the carefully crafted, friendly culture the company is so well known for. This is an opportunity to embed yourself in a unique and forward-thinking law firm who pride themselves on both the treatment of their clients and colleagues, creating a fun and welcoming atmosphere for everyone to reap the benefits of.

Role and Responsibilities We are an ever-growing law firm with our head office in Blackburn. We have a great opportunity for an enthusiastic and experienced individual to join our Private Client (Wills and Probate) department. The role covers all areas of Private Client, to include Will drafting and advice, Lasting Powers of Attorney and Estate Administration, both Probate and Intestacy to include Inheritance taxable estates. Essential: 2-4 years established experience in Private Client Ability to manage own case load with minimal supervision in accordance with firm procedures and processes Ability to conduct meetings with clients in a professional manner Ability to assess legal issues, advise and draft documents accordingly Ability to work independently and undertake file admin independently Ability to conduct legal research Ability to assist Head of Department with department growth to include development of long term client relationships and assisting and attending business development activities Desirable: Experience in Trust Administration to include the set up of trust, taxation on trusts and HMRC’s Trust Registration scheme Experience in advising on high net worth matters to include tax mitigation Home visits to see clients may be required so ideally someone who drives and has access to their own vehicle Day to day duties: Attending upon clients to take instructions relating to Private Client matters and advising according to the circumstances Setting up case files Running case files from start to completion Drafting documents to include detailed attendance notes, letters to clients, Wills, Lasting Powers of Attorneys, Inheritance Tax paperwork, etc, and ensuring the files comply with the law in this area and the firm procedures. Executing documents with clients Billing files Some networking will be included in the role, as and when required. Key skills and abilities Competent use of Microsoft office and Excel Competent use of a Case Management System, preferably Proclaim Confident telephone manner Able to use initiative and work as a team member To assist and work appropriately and considerately with other fee earners and support staff To attend and participate in any meetings of the department or the firm when required Competence & Development Maintain knowledge and skills in relevant practice area(s) keeping up to date with relevant legislation and case law Ensure continuing competence through identifying and addressing any learning needs To participate in and engage with supervision in respect of your work Maintain a good knowledge and understanding of IT systems with a proactive approach to the introduction of new systems Compliance Act in accordance with the proper professional standards and regulations of the Solicitors Regulation Authority, and all other relevant bodies To follow all policies and procedures contained within the Office Manual To identify and report any risks to the COLP, COFA or Money Laundering Reporting Officer where necessary

We are currently looking for an experienced Costs Draftsman to work in a busy law firm in Blackburn. The role will involve: • Drafting larger bills and budgets. • Drafting Replies to Points of Dispute. • Negotiation of Costs to settlement. • Drafting Budgets and associated documentation • Working to deadlines • Liaising and Reporting to Solicitor Clients • Diary Management • Keeping in constant touch with the clients to ensure communication and continuous work flow. • Use of in-house case management system • Keeping up to date with regulatory changes • Research using internal and external resources The ideal candidate: • Excellent organisation skills • Ability to draft bills on Multi Track matters, predominantly on person injury matters. • IT Skills (Excel/Word) • In the process of completing or have completed the LPC

The successful candidate will have experience in Scottish Law can be dual qualified, managing a Personal Injury case load with a high percentage of litigated RTA files. Applications are invited from Solicitors with an in-depth knowledge of the RTA Process and a proven track record in RTA litigation. The role will also involve coaching and guiding junior staff in RTA law, procedures and process and court process/attendance. Additionally, the successful candidate will have experience in dealing with liability, quantum and costs. In particular, will be well experienced in the mechanics of the Part 36 procedure and relevant protocols Experience of dealing with technical points of insurance law, such as MIB work, the European Regulations and Article 75 issues would be advantageous. Job role summary To undertake matters which you are competent to conduct having due regard to the policies and procedures defined in the Office Manual relating to your areas of work. Arranging appointments and attending new, current and former clients and dealing with their queries including: Obtaining instructions and advising on course(s) of action, length and cost of case (as appropriate); Assessment of client’s financial means and explanation of private terms and conditions Drafting and/or dictating correspondence to client, court, solicitors counsel and other third-parties, including Statements, Notices, Applications, and other Legal Forms/Documents (especially relevant court forms); Instructing counsel, experts, solicitor advocates or other third-parties, reviewing reports and continued liaison as required; Advising on appropriate course of action; Arranging and attending hearings and conferences as and when required; Obtaining and reviewing evidence and statements; Negotiation on clients behalf and, liaison with opponents etc. to obtain most preferable outcome for clients; Ensuring efficient day-to-day progress of all matters, prioritising work as necessary and keeping the client informed on progress.

We are an international trading company dealing in luxury goods and having a real estate agency and property investment business in the UK. We are looking at having an in house legal counsel and establish a law firm in dealing with all legal aspects of commercial and property matters. The company is able to offer hardworking and ambitious candidate a platform and roadmap for career progression, which includes a route to partnership. The company has a strong desire to build the law practice with other talented and carefully selected professionals over time to support growth. Key Skills & Requirements: · UK Qualified Solicitor with significant demonstrable experience in at least one of (1) commercial (2) property; or (3) immigration - and at least some experience in all three areas. · Legal experience · Strong communication . Self initiative . Performance driven Salary: Depending on credentials, experience, performance and ability. Additional benefits can include a percentage, bonus, private health and dental insurance, subsidised gym membership. Company believes in fair and good remuneration package based on revenues generated. Job description About the role: Working closely with the Directors and the senior leadership team, you will provide legal support, direction and implement on all actions required in matters for the group and for client’s introduced, referred and those new clients requiring services can offer. You will advise the business on a wide range of matters and you will, amongst other things: · Draft, review, amend and negotiate commercial property leases, supplier agreements, customer terms and conditions and internal and external policies; · Advise the HR and management teams on employee relations matters such as grievances, disciplinaries and performance management with a pragmatic and commercial approach; · Ensure compliance with all data laws and regulations including GDPR and Data Protection Act and liaising with the ICO where relevant; · Manage all group litigation; · Keep the Directors and the relevant business functions updated on any relevant legal and regulatory changes that they need to be mindful of; · Advise and manage on all aspects of M&A and financing; and · Manage external legal counsel as and when required. Responsibilities Work can be split into contentious legal work, which involves resolving disputes, and non-contentious legal work, which covers legal aspects of a client's business or personal issues. Whichever type of work you undertake, you'll need to: meet and interview clients to establish the firm's suitability to provide the necessary advice and services, based on the firm's specialism and likely cost take a client's instructions advise a client on the law and legal issues relating to their case draft documents, letters and contracts tailored to the client's individual needs negotiate with clients and other professionals to secure agreed objectives research and analyse documents and case law to ensure the accuracy of advice and procedure supervise the implementation of agreements coordinate the work of all parties involved correspond with clients and opposing solicitors attend meetings and negotiations with opposing parties act on behalf of clients in disputes and represent them in court, or at tribunals, if necessary instruct barristers or specialist advocates to appear in court for the client in complex disputes prepare papers for court work in a team, sometimes referring cases to the head of department supervise and delegate work to trainee solicitors, paralegals and legal secretaries as appropriate arrange and attend further client meetings where necessary to progress with the case and finalise documentation check all documentation prior to signing and implementing calculate claims for damages, compensation, maintenance, etc carry out administrative duties, e.g. completing time sheets so that charges for work can be calculated and billing clients for work done on their behalf take referrals from other firms of solicitors when a conflict of interest arises or if they have no specialist practitioner available keep up to date with changes and developments in the law by reading journals and law reports. Work Location: In person as and remote possibility. Working hours You'll normally work 40 hours a week. However, working longer working hours is not unusual and some roles will involve some evening and weekend work. It would not be uncommon or more likely to work unsocial, longer than usual hours and as required. Working hours can be unpredictable as you need to be flexible to meet clients' needs. Part-time work and career breaks are sometimes possible, but you'll need to keep up to date with changes to the law. Hybrid work - spending some time working from home and some in the office - could also be possible.

Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide. CACI Ltd is an international data and technology consultancy with £154m turnover and 1100 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. The role of the HR Officer is vital in ensuring a consistent employee experience at CACI. This role supports the two HR Managers with general HR duties, including disciplinary, grievance, absence meetings, DBS/Screening and ensuring our work complements the work within the Business Units and adds value in terms of perception, actions, and communication. As a small team everyone is expected to be hands on and do whatever is required, you will be expected to provide first class support to our internal stakeholders and our employees. CACI operates a hybrid working pattern with a general requirement of three days per week in the office. Job Duties Onboarding: Carry out DBS/Screening processes when due, ensuring that the company is always compliant. Pro-actively seek to mitigate any potential delays in processing candidates / employee files, seek solutions and keep key stakeholders up to date on any delays in the process which may affect the provisional start date. Manage and conduct weekly new starter inductions. Policies and Guidelines: Ensure compliance with UK employment law, regulations, and company policies. Contribute to the formulation of HR policies and procedures, ensuring alignment with CACI values and ethos. You will actively promote corporate policies and cultivate a positive work atmosphere. Drafting routine correspondence and document templates (e.g. forms, letters, checklists, spreadsheets, emails etc) Employee Relations: Collate and analyse key data and present reports in a user-friendly and professional manner. Collate and produce administration packs for cases - investigations, disciplinary, grievances and employment tribunals. Organise meetings in relation to case management - e.g. booking rooms, ensuring that all attendees have the meeting details, sending out invitations, sending out administration packs. Advise on procedures and case process as required. Provide guidance and support to employees and managers on a variety of sensitive employee relations issues. Support the administration aspects of casework management and support at meetings as appropriate including note taking. Apprentices/MSD NextGen: Act as key contact and mentor, supporting the development, sharing learnings, and maintaining effective communication. Apprentices – Monthly check ins and facilitation. MSD NextGen - Coordinate employee training programs and maintain training records and budget requirements. Play a pivotal role in MSD’s NextGen Programme and Social Responsibility Committee, co-ordinating the early years training and development program to enhance employee growth. Employee Benefits: Ongoing maintenance and improvement of HIVE SharePoint site for employee benefits. Benefits engagement programmes/communications. Corporate HR Inbox: Monitor and respond to general query emails in the Corporate HR inbox from employees, stakeholders, and outsourced queries, including but not limited to reference requests. Offering proactive assistance to both managers and employees. General Employment/HR: Provide a professional and responsive service to employees across the company, both remotely and in person. Work with all members of staff to maintain and develop the positive progressive culture within CACI. Any other duties or initiatives that come under the HR remit. Provide general administrative support to the Human Resources department by assisting on new initiatives and projects as required. We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess: Skills and Experience: CIPD Level 3 with previous experience working in a HR department. Working knowledge of Employment Law and generalist HR working practice, policies, and procedures. Professional communication and influencing skills both in written and spoken English. Strong IT skills with a good understanding of MS Excel & Word and HRIS experience. (Experience in Dayforce HR Software is desirable but not essential). Experience of dealing with day-to-day queries and having a customer focused attitude. Confidence in dealing with individuals at all levels within the business, including senior management. Efficient administrator who can demonstrate attention to detail. Be able to work under pressure and deliver a high-volume workload. Demonstrate a flexible and proactive approach to work. High degree of confidentiality and diplomacy. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Successful candidates must have the right to work in the UK.

Administration Assistant - Mortgage Brokerage Are you looking for a part-time administration role in a reputable and growing mortgage brokerage company? Do you have strong organisational and communication skills and a keen eye for detail? If so, you might be the ideal candidate for our team! We are a leading mortgage brokerage company in the financial services sector. We offer a range of mortgage and protection products to our clients and work with various lenders and insurers to find the best solutions for their needs. We are looking for an administrative assistant to join Us and provide administrative support to the director. You will be responsible for: · Liaising with clients, lenders, insurers, solicitors, and other parties to ensure a smooth and timely completion of cases · Updating and maintaining accurate records of client information and case progress on our CRM system · Preparing and sending correspondence and documents to clients and other parties · Handling incoming and outgoing calls and emails in a professional and courteous manner Processing and submitting mortgage and protection applications to lenders and insurers · Assisting with general office duties such as filing, scanning, photocopying, etc. To be successful in this role, you will need: · Previous administration experience, preferably in the mortgage or financial services sector · A good level of numeracy and literacy, with GCSEs or equivalent in Maths and English · Proficient knowledge of Microsoft Office applications, especially Word and Excel · A confident and clear telephone manner, with excellent verbal and written communication skills · A high level of accuracy and attention to detail, with the ability to work under pressure and meet deadlines · A positive and proactive attitude, with a willingness to learn and take initiative If you are interested in this opportunity, please send your CV and a cover letter to the provided email address. We look forward to hearing from you!

Job Title: Care Coordinator Location: Radstock, Bristol Company: Greenways Live-In Care Limited About Us: Greenways Live-in Care provides top-quality live-in care services in the South West of England. Our dedicated team ensures seniors and individuals with disabilities receive personalized support in their homes. Job Description: Seeking a compassionate Care Coordinator to manage and coordinate care plans for clients, ensuring their well-being and satisfaction. Responsibilities: Coordinate individualized care plans. Facilitate communication between healthcare providers, clients, and families. Conduct assessments and develop tailored care plans. Schedule appointments and follow-ups. Monitor client progress and adjust care plans. Provide guidance and support to clients and families. Maintain accurate documentation. Requirements: Bachelor's degree in related field preferred. Previous care coordination or case management experience. Strong communication and organizational skills. Compassionate and empathetic approach. Proficiency in Microsoft Office. 6 months experience required. Monday to Friday, 9am to 5pm. Competitive salary and professional development opportunities. How to Apply: Send resume and cover letter to Anna or Jane and explain why you're interested and how your skills align. We look forward to hearing from you!

- Contact Supervisor (Centre and Community Based), Children’s Contact Service - Based in Hertfordshire (Service and community based) Various hours available: Negotiable up to 37 hours p/w - Locations available: · Cheshunt (EN8) · Hemel Hempstead (HP1) · Welwyn Garden City (AL7) - Grade 2 (lower) point 11 – 15: £21,196 - £23,966 per Annum. - Permanent contract. - ID: 778 *Please state which area you are interested in as well as the ID number 778 when applying ** Required Skills:** · Have excellent communication skills including the ability to work with families in conflict, build their trust and respect, and recognise the importance of remaining impartial, objective and focused on the needs of the child/children/young person at all times. · be able to demonstrate an understanding of safe working practices, risk assessment and risk management. · Have excellent written skills, in particular being able to create reports of sessions which are objective, factual and reflect the needs of the Social Worker and court. · Be a team player who is flexible, and enthusiastic about being an integral part of a newly formed and aspirational team which is focused on the Family Action values of Can Do, Excellence, Mutual Respect and People Focus. Job Description: As a Contact Supervisor, you will ensure that families are welcomed and supported when in the Supervised Contact Centre, in community settings and other appropriate venues as required. You will have an open-minded, flexible and caring approach towards children, parents and other family members who are attending supervised contact. Our aim is to provide a happy and positive experience for children, young people and their families. You will therefore ensure that children and young people are kept safe and that their emotional wellbeing is prioritised at all times. You will ensure the welfare of children and young people is at the forefront of the team’s work and ensure that Family Action and Hertfordshire’s safeguarding procedures are followed. You will provide an opportunity to support parents to maintain positive relationships with their children. Where required, you will oversee practical and emotional support for parents building a trusting relationship with them; this will help to make supervised contact sessions a positive experience for the children. Where contact is between the wider family group e.g., sibling contact, you will ensure the needs, preferences and experiences of all attendees are considered and supported. Key Tasks and Responsibilities: · Support the delivery of safe and effective supervised contact sessions. · Promote and maintain contact arrangements that are agreed between all parties including respecting the wishes of children and young people. · Have an understanding of, and comply with, Family Action’s and Hertfordshire’s procedures for promoting and safeguarding the welfare and safety of children and vulnerable adults, undertaking risk assessments before each session ensuring that the risks identified by Social Workers are mitigated. · Assess the quality of parenting observed during the supervised contact, ensuring that the key areas for observation identified by the Social Worker are addressed, and use this evidence to complete detailed and timely reports as required by the court and/or principal social worker. · Ensure that all supervised contact sessions are managed to ensure as positive experience for the children and young people as possible. · Recognise any risks of harm and intervene appropriately to de-escalate the risks or bring in additional support as required to safeguard the children. · Keep records of your work using Family Action systems, adhere to confidentiality, information sharing protocols and risk assessment processes. · Travel to supervised contact sessions in other area’s (when required). · Contribute to the collection, recording and analysis of information required by commissioners, judiciary, principal social worker and Family Action and provide accurate reports as necessary. · Participate in personal supervision, funded training and appraisal processes to ensure your knowledge skills and practice is of a high standard. · Implement the principles of Family Action’s Equal Opportunities Policy in every aspect of your work and positively promote the principles of the policy amongst colleagues, service users and other members of the community. · Comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect the health, safety and welfare of yourself and others. · Have an understanding and comply with Family Action’s and Hertfordshire’s procedures for promoting and safeguarding the welfare of children and vulnerable adults. · Ensure the implementation of Family Action’s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community. · Comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety and welfare. · Work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required. · Meet opening hours of the centre’s, including some Saturdays. · To demonstrate, at all times, Family Action’s values, which underpin Family Action’s mission of ‘building stronger families’ by: a) people focused b) Reflecting a ‘can do’ approach c) Striving for excellence in everything we do d) Having mutual respect for everyone we work with, work for and support through our services Person Specification · Previous work with children and families is desirable but not necessary. · Ability to work with families in conflict and the importance of remaining impartial, objective and focused on the needs of the child/children at all times. · Understanding of child development, attachment and appropriate parenting approaches. · Have the ability to demonstrate an understanding of safe working practices, risk assessment and risk management. · Good planning and excellent report writing and record keeping skills. Experience of and ability to use MS Office applications and electronic recording systems. · Understanding of the needs of families / individuals, and of the impact of disadvantage and social exclusion and a commitment to and willingness to promote inclusion and equality of opportunity for all. · A confident and professional approach to working with service users, stakeholders and colleagues. · Excellent verbal, listening and written skills, including basic IT skills. · The ability to priorities and organise workload effectively including the timely completion and submission of case records and reports. · The ability, commitment, and willingness to work flexibly including evenings and weekends. · The ability and willingness to occasionally travel within the Hertfordshire area. Please send your CV along with the area/s you are interested in applying for and the ID number