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We are seeking a dedicated and detail-oriented Customer Care & Complaints Officer to manage Stage 2 complaints, ensuring a thorough, fair, and timely resolution process from start to finish. This is a key role focused on delivering high-quality outcomes while maintaining excellent customer care standards, even in complex or sensitive situations. Duties include; • Take ownership of Stage 2 complaints, managing each case from initial review through to final response., • Acknowledge complaints promptly and in line with service standards., • Maintain accurate, detailed, and compliant records of all complaint cases, ensuring clear audit trails., • Conduct thorough investigations, gathering and analysing relevant information to reach balanced decisions., • Provide clear, well-reasoned written responses that address all aspects of the complaint., • Liaise with internal departments and stakeholders to support effective resolution., • Ensure all complaints are handled in accordance with organisational policies, procedures, and regulatory requirements., • Identify trends, recurring issues, and opportunities for service improvement., • Deliver consistently high levels of customer care, demonstrating empathy, professionalism, and impartiality. Desirable experience- • Proven experience in complaint handling, ideally at Stage 2 or escalated level., • Strong investigative and analytical skills, with attention to detail., • Excellent written and verbal communication skills, with the ability to explain complex issues clearly., • Ability to manage a varied caseload and work to deadlines., • Confident in maintaining accurate records and using case management systems., • A calm, professional approach with the ability to handle sensitive or challenging situations., • Commitment to delivering excellent customer service and fair outcomes. This is working on a contract basis within an excellent working environment offiering hybrid working and competitive rates of pay

We are working with a large and well-established social housing provider who are looking to recruit a Part-Time Income Officer on a permanent basis. This is a great opportunity for someone with experience in rent arrears recovery and tenancy sustainment who is looking for a flexible working pattern within a supportive housing environment. The Role: You will play a key role in maximising rental income, supporting tenants to sustain their tenancies, and reducing arrears across a diverse housing portfolio. The role combines office-based hybrid working with regular patch visits to tenants’ homes. Key responsibilities of an Income Officer include: Managing a caseload of rent accounts and reducing arrears through early intervention and proactive support Carrying out home visits and patch-based work to engage with tenants and prevent escalation of debt Negotiating repayment plans and providing budgeting and welfare advice Taking appropriate legal action where necessary, including preparing cases for court Working closely with Housing Officers, Support Services and external agencies Ensuring accurate case recording and compliance with organisational policies and procedures Supporting tenancy sustainment and identifying vulnerability at an early stageWe are looking for someone who: Has experience working in rent arrears, income recovery or housing management Understands housing legislation and welfare benefits (including Universal Credit) Is confident conducting home visits and managing difficult conversations Can work independently and manage a varied caseload Holds a full UK driving licence and has access to a vehicle (essential) Has strong communication and negotiation skillsWhat's on Offer: Permanent part-time role – 22.5 hours per week Salary: up to £23,108 pro rata Hybrid working model with a mix of office, home working and patch visits Mileage paid for business travel 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Opportunities for training and development Chance to buy or sell holiday as part of our flexible benefits package 3 additional wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/paternity/adoption pay Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP serviceIf this Income Officer role is of interest, please apply or contact (url removed)

We are currently recruiting on behalf of a well-established supported housing provider for a Housing Support Worker to join their accommodation-based support services in the Yate and Staple Hill area. This is an excellent opportunity for someone with experience supporting vulnerable adults within supported housing, homelessness, or similar community-based services. The role will involve working across shared accommodation schemes supporting adults aged 22+ with low to medium support needs, including individuals experiencing mental health challenges and/or drug and alcohol related issues. Key Responsibilities of a Housing Support Officer: Provide person-centred housing-related support to residents within supported accommodation Support individuals to sustain their tenancies and work towards greater independence Assist residents with practical day-to-day living and maintaining accommodation standards Carry out housing management duties within supported housing schemes Promote positive engagement, wellbeing, and appropriate risk management Liaise with external agencies and specialist support services Maintain accurate case notes and support records Work flexibly across multiple local schemes as requiredAbout You Previous experience within supported housing, homelessness services, or housing support Understanding of tenancy sustainment and housing management Comfortable supporting individuals with mental health and/or substance misuse needs Strong communication and partnership working skills Flexible and adaptable approach to working across different sites Full UK driving licence/access to transport desirable but not essential Able to complete an Enhanced DBS check prior to startingWhat’s on Offer Immediate start available Temporary contract expected to run for at least six weeks initially (with extension) Opportunity to work within a supportive and rewarding environment Competitive pay based on experienceIf this Housing Support Officer role is for you please apply or contact (url removed)

Location: Bristol (Hybrid) Rate: £19.00 per hour Contract: Ongoing temporary role (initially 4 months with potential to extend) Hours: 35 hours per week I'm currently working with a fantastic organisation delivering impactful, national programmes focused on improving health outcomes and increasing access to physical activity. They're now looking to bring in a Communications Officer to support a busy and high-profile portfolio of work. This is a brilliant opportunity for a strong communicator who enjoys working across multiple projects, engaging stakeholders, and turning complex information into clear, compelling content. The Role As Communications Officer, you'll play a key role in supporting programme delivery through effective, high-quality communications. You'll be involved in everything from stakeholder updates and content creation through to event communications and digital engagement. This is a hands-on role, ideal for someone who is proactive, organised, and confident managing their own workload in a fast-paced environment. Key Responsibilities Producing engaging communications including newsletters, briefings, and stakeholder updates Creating high-quality content such as website articles, case studies, and programme summaries Supporting communications activity around key events and campaigns Managing communication plans, timelines, and internal coordination Assisting with digital communications including email campaigns and website updates Building strong relationships with internal teams and external stakeholdersAbout You To be successful in this role, you'll have: Educated to HND level or degree (or equivalent professional experience) in communications, marketing, public health, sport, or a related field Previous experience within a communications, marketing, or engagement position Excellent written skills with the ability to simplify complex information Strong organisational skills and the ability to manage multiple priorities Experience producing content for a variety of audiences Confidence working with stakeholders and partners Experience updating website content (e.g. CMS or WordPress)Desirable: Experience within healthcare, public sector, or charity environments Familiarity with tools such as Mailchimp or similar Basic digital content creation skills Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Title: Trainee Energy Advisor Location: Bristol Salary: £27,950 per year (pro rata) Job Type: Full Time (or part time from a minimum of 30 hours per week), 12 Month Fixed Term The Role: As a Trainee Energy Advisor, you will help householders access the support available to them. You will work directly with clients, giving clear, practical advice to help them to make informed choices. This is a varied role combining client support with accurate case management. You will keep clear records and contribute to a service that makes a real difference to households. Specific responsibilities: An applicant appointed to the role will be expected to: Monitor the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues. Accurately record client details and use your knowledge to assess help and support needed. Identify energy improvements that can be made to clients' properties and refer to installers who can fit them. Listen attentively to callers and respond to their needs in an empathetic way during difficult conversations. Report any safeguarding or safety concerns promptly to the designated Safeguarding Officer, ensuring appropriate follow-up actions are taken and documented to maintain client safety and wellbeing.To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website. About you: Essential attributes for this role include: Maths and English GCSE (or equivalent qualification) Previous experience of providing advice or within a similar customer service environment Proficient communication and problem-solving skills Strong sense of empathy and compassion Accomplished at using a range of Microsoft packages including Word and Excel Awareness of confidentiality and safeguarding processesPlease note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description. Benefits: CSE offer a range of other benefits including: You will be entitled to 25 days' paid holiday (plus statutory holidays) Subsidised bike purchase and Tech Scheme Life Assurance Health Cash plan Retail discounts Discounted breakdown cover and many more. We will pay fees and expenses on relevant training courses. We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.How to apply: To apply, please click apply and check your emails and complete the application form sent to you. You can also download this from our CSE website. To be considered for this role an application form must be sent to the email address provided. Your application should demonstrate how your skills and experience relate to the person specification on the job description. We will be running two rounds of interviews with the expectation that we will offer jobs to successful candidates after each round. We will consider you for all interview dates as indicated on your application form as long as your application has been submitted before the relevant closing date, as described below. The closing date for applications is 17.00 on Tuesday 2 June 2026. Interviews are expected to take place on Thursday 11 and Friday 12 June 2026 in person at our Bristol office The closing date for the second round of applications is 17:00 on Tuesday 28 July 2026. Interviews will take place on Wednesday 5 and Thursday 6 August 2026 at our offices in Bristol. If you have not heard from CSE by 17:00 on Friday 31 July, please assume that your application has been unsuccessful. Candidates with the relevant experience or job titles of: Junior Energy Consultant, Energy Solutions Trainee, Energy Efficiency Assistant, Energy Advisory Intern, Trainee Energy Advisor, Junior Energy Advisor, and Renewable Energy Trainee may also be considered for this role

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing

Location Remote (UK) — must be within easy reach of North London for initial training .This is a role at the heart of how we look after our patients.You’ll be the first voice many of them hear, often .You’ll work closely with our physiotherapy team, scheduling visits across the UK, handlin

Temporary Medical Receptionist (Remote).Remote (Supporting a GP Surgery).Temporary 1st June until approximately September (end date TBC).We are seeking a reliable and organised.GP surgery team on a temporary remote basis from.This is an excellent opportunity for someone with previous GP or healthcar

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your op

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Product Administrator role at Zest Car Rental.Zest Car Rental is an award-winning holiday car hire specialist operating globally in a highly competitive industry.We are proud to be the only company in our field to achieve status as a Which? Recommended Provider—recognised for our exceptional custo

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

We are looking for an experienced People Administrator to join our team on a permanent basis.This role offers a great opportunity to join a small busy team providing an excellent administrative service to support the People and Governance team and Bristol SU as a whole.Reporting directly to the Peop

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

In this role, your responsibilities will include: • Managing own and team inboxes, processing emails and post (mainly electronic but some hard copy), updating our case management system and acknowledging receipt, where appropriate. Accurate and daily maintenance of case management system, i

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Salary expectations: HR Administrator: £30,000 £50,000 HR Assistant / Officer: £40,000 £60,000 Progression into senior HR roles with higher earning potential We support you into employment We focus on outcomes, not just training.

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

We are looking for a highly skilled and proactive security cleared SAP Basis Support Engineer to join our team.This role is ideal for a technically strong systems administrator with deep expertise across SAP landscapes, databases, operating systems, and enterprise support environments.You will play

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

The firm is seeking a solicitor or experienced caseworker (1 year PQE and/or 2 years’ casework experience) to join the immigration team who specialise in both business and personal immigration matters.

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Job Title: Restaurant Receptionist.H&C Solutions are proudly recruiting for an exclusive neighbourhood restaurant and cocktail bar near to St Katherines Dock.The restaurant oozes style and elegance.Every fixture/furniture within the restaurant, bar and private dining room are hand-picked, creating a

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Strongarm hospitality is an ambitious hospitality group, born in 2017 in the heart of Mayfair.It operates at the highest level, setting new standards and inspiring extraordinary experiences for our guests.Our venues play host to some of Londons most memorable nights out, from guest artist performanc

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Are you a natural problem solver with an inquisitive mind? The Home Office is hiring Immigration Enforcement Caseworkers within two of its business areas: National Returns Progression Command (NRPC) and Foreign National Offenders (FNO) Returns Commands. In NRPC, we progress the cases of people who h

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with