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Job Title Customer Claims Insurance Coordinator Immediate Manager Insurance Manager JOB PURPOSE The Insurance Customer Claims Insurance Coordinator is responsible for the efficient handling of all insurance-related tasks and customer enquiries in a timely and professional manner. The Customer Claims Insurance Coordinator reports to the Insurance Manager and is responsible for assisting with all aspects of insurance claims and administrative duties, specifically those relating to customer vehicle damage, splashback complaints and fuel contamination issues but not limited to. The Customer Claims Insurance Coordinator may be required to prepare spreadsheets, reports, and draft bulletins to maintain databases and assist in general insurance operations. MAIN ACCOUNTABILITIES • Address customer enquiries and concerns related to insurance claims with professionalism and efficiency., • Provide clear and timely communication to customers regarding their insurance claims., • Log all claims and related communications on the system., • Work with Contract Managers, Area, and Regional Managers to resolve insurance customer claims., • Direct unresolved insurance issues to the appropriate teams., • Previous customer service administration experience is essential., • Excellent communication skills: verbal, electronic, and written., • Highly computer literate with excellent working knowledge of Microsoft Office programmes., • Excellent organisational skills with the ability to prioritise tasks and work to deadlines., • Ability to achieve targets whilst maintaining accuracy., • Ability to develop positive working relationships with colleagues and external contacts. Internal Contacts: • Insurance Manager, • Area Managers, • Infrastructure, • EV, • Managing Director, Operations, • Other Directors, • Operations Directors, • Other Head Office Personnel, • Representative(s) from external insurance and claims companies, • Customers, • Contract Managers, • Insurers, • Loss Adjusters, • Adequate knowledge of the workings of a petrol station forecourt., • Effective communication skills, including verbal, electronic, and written., • Highly computer literate with excellent working knowledge of Microsoft Office programmes., • Excellent organisational skills with the ability to prioritise tasks and work to deadlines., • Strong customer service skills with the ability to handle challenging situations professionally., • Ability to achieve targets while maintaining accuracy., • Ability to develop positive working relationships with colleagues, customers, and external contacts. The Company MFG is committed to being a great place to work. We are very proud of what we do and are continually striving to be better. At MFG, we encourage our people to take responsibility, embrace change and challenge the norms. We have a culture of striving to deliver the best service to our customers while also bringing out the best in our people. We recognise the strength of teamwork and we celebrate our successes together. Our people are rewarded well for their efforts, recognising the valuable contribution that everyone makes to our business.

Are you an experienced Insurance professional looking for your next career opportunity?\n\n- Do you want to work in a supportive environment where you are recognised and rewarded for your contribution\n\nWe are seeking an experienced and client-focused High Net Worth (HNW) Account Manager to manage and grow a portfolio of clients requiring bespoke home insurance solutions. This role involves delivering a premium, concierge-style service while ensuring comprehensive coverage for high-value homes, contents, and associated risks.\n\nYou will act as a trusted advisor, building long-term relationships and providing tailored insurance strategies that reflect the needs of high-net-worth individuals.\n\nPosition: HNW Account Manager / Account Executive\n\nLocation: St Albans\n\nSalary: £30,000 - £35,000\n\nContract Type: Permanent, Full Time, Monday to Friday\n\nWhat you will be doing:\n\n * Manage a portfolio of high-net-worth clients with complex home insurance requirements\n\n * Deliver a personalised, high-touch service, acting as the main point of contact for all client needs\n\n * Assess client risk profiles, including high-value properties, contents, fine art, jewellery, and secondary residences\n\n * Design and recommend bespoke insurance solutions aligned with client lifestyles\n\n * Conduct regular portfolio reviews to ensure coverage remains adequate and competitive\n\n * Handle renewals, mid-term adjustments, and policy placements efficiently\n\n * Support clients with claims processes, ensuring a smooth and high-quality experience\n\n * Identify cross-selling opportunities across wider personal lines (e.g., motor, travel, valuables)\n\n * Maintain accurate records and ensure compliance with regulatory requirements\n\n * Stay up to date with market trends, products, and risks\n\nWhat we are looking for:\n\n * Experience in personal lines insurance would be highly beneficial\n\n * Strong knowledge of home insurance products, including high-value and non-standard risks\n\n * Experience working with insurers and underwriting teams\n\n * Excellent relationship management and communication skills\n\n * Ability to deliver a premium, service-led client experience\n\n * Strong attention to detail and organisational skills\n\n * Commercial awareness with the ability to identify growth opportunities\n\n * Professional qualifications (e.g., CII) desirable but not essential\n\nWhat’s in it for you:\n\n * 33 days paid holiday per year including bank holidays\n\n * A supportive and collaborative work environment\n\n * Training provided for professional qualifications. Our client offers a full induction and training plan from day one and all staff can study for professional qualifications such as, CII (Chartered Insurance Institute)\n\n * Casual dress in office\n\n * All-inclusive team meet/days out\n\n * Great opportunity to be part of a successful and forward-thinking business\n\n * Free parking near the office\n\nWe look forward to receiving your application for this exciting opportunity.\n\nThank you for your interest in working with Recruitment Index. Since 2020 Recruitment Index have been working with fantastic talent across the Hertfordshire, Bedfordshire and London area. Due to the high volume of applications, it is not always possible to get back to each applicant with individual feedback. However, your application will be reviewed within the next 3-5 working days. Unfortunately, if you do not hear from us you will have been unsuccessful on this occasion however, we will keep you informed of any changes.\n\nThis advertisement has been posted by Recruitment Index who are acting as an employment agency on behalf of our client

Senior Quantity Surveyor (MQS) Location: Kings Langley Working Hours: 8:00 AM – 5:00 PM Salary & Benefits: Salary: £65,000 – £75,000 per annum Car Options: Fully expensed company vehicle (available for personal use), or £7,500 annual car allowance (£625/month) Pension: 5% employee contribution (minimum) and 5% employer contribution via salary sacrifice scheme Private Healthcare: Available after 6 months (includes diagnostics, scans, dental, optical, and therapy treatments) Bonus: Annual profit-related bonus (subject to company performance) Life Insurance: 3x salary (after successful completion of probation period) Gym Membership: Discounted access to gyms, pools, and spas via a fitness partner Role Overview The Managing Quantity Surveyor is responsible for the commercial and contractual management of customer projects, ensuring strong financial control, contract compliance, accurate forecasting, and effective risk management across UK operations. The role works closely with Project Managers to support delivery, maximise value, manage contract changes, protect the company’s commercial position, and ensure accurate reporting. The MQS acts as a subject matter expert in JCT and NEC3/4 contracts, promoting best-practice commercial governance throughout the project lifecycle. Reports to: Operations Manager Direct Reports: None Key Relationships Project Managers Engineers & Technical Teams Finance Manager Sales / Commercial Teams Senior Leadership Clients & Principal Contractors Key Responsibilities 1. Contract & Commercial Management Lead commercial administration across projects under NEC3/4, JCT, and bespoke contracts Ensure all contractual obligations, notices, and communications are issued correctly and on time Advise Project Managers on contractual rights, risks, programme impacts, and entitlements Manage extensions of time, compensation events, variations, and disputes 2. Financial Management & Cost Control Prepare and manage cost plans, CVRs, and cashflow forecasts Review subcontractor costs, labour, plant, and resource allocation Ensure accurate valuations and strong cash recovery Identify commercial risks and opportunities early 3. Client & Stakeholder Management Act as the lead commercial contact for clients and contractors Attend meetings, reviews, and negotiations Support relationship building to improve project outcomes and minimise disputes 4. Change & Compensation Management Implement and manage change control processes Prepare and agree compensation events, variations, and re-measures Maintain detailed records to support claims and entitlement 5. Reporting & Forecasting Produce monthly commercial reports Present CVRs and explain financial performance and variances Ensure data accuracy and audit compliance 6. Project & Operational Support Collaborate with Project Managers to align commercial and operational decisions Provide commercial guidance and mentoring (non-line management) Support procurement decisions to ensure commercial viability 7. Risk, Compliance & Documentation Maintain comprehensive commercial records and documentation Support dispute resolution processes if required Ensure compliance with internal management systems and governance standards Experience & Qualifications Essential Degree in Quantity Surveying or similar 7–10 years’ experience in construction, civil engineering, or subcontracting Strong knowledge of NEC3/4 and JCT contracts (including Options A/C/E) Proven experience managing multiple projects Strong commercial and financial acumen Experience with valuations, CVRs, forecasts, and final accounts Excellent negotiation and communication skills High attention to detail and organisation Full UK Driving Licence Desirable Professional membership (e.g. RICS) Experience in geotechnical, environmental, or civil engineering subcontracting Working Conditions Based at head office with occasional travel to project sites across the UK (typically a few times per month) Hybrid working available (1–2 days from home depending on candidate) Projects typically range from £250k to £6m (average ~£1m) Additional Information Predominantly office-based with regular computer use Occasional visits to operational facilities may be required General Expectations Promote high standards of safety, quality, and environmental performance Support continuous improvement across commercial practices Undertake additional responsibilities appropriate to the seniority of the role

Company description: XPO TRANSPORT SOLUTIONS EUROPE Job description: Logistics done differently. Ready for a change? Looking for a role that can elevate your career? We are looking for someone like you. Were currently looking for aQHSE Managerto join on our Arla contract based in Hatfield. The role is responsible for deployment and management of all applicable vehicle/food compliance and health, safety and environmental policies. The QHSE Manager will be responsible for promoting a culture of health and safety within the Hatfield site. Pay, benefits and more: Were looking to offer a salary up to £40,000 depending upon experience. In addition we offer, 25 days holiday (plus bank holidays), as well as the option to buy additional days. Youll have access to a variety of high street discounts as well as a cycle to work scheme, a workplace pension and many other perks Heres what youll get up to: Take ownership and accountability of vehicle and food safety compliance Keep up to date with new legislation and maintaining a working knowledge of all Health and Safety Executive (HSE) legislation and any developments that affect the employer's industry ensuring compliance to ensure Quality and ISO policies and procedures are adhered to and maintained Communicate XPO Logistics QHSE policy and strategy and to raise awareness of QHSE legislation/issues by periodic attendance on site QHSE forums Work closely with the customer to ensure QHSE policy and strategy are aligned as well as work closely with Company solicitors with respect to claims and litigations Identify and agree the objectives to be achieved for HS&E and ensure that these are communicated and regularly reviewed Ensure that all Contract management are informed of their responsibilities and to advise and support colleagues accordingly through effective communications, policies and audits Ensure that suitable and sufficient training is provided and maintained for the Contract to manage QHSE issues on a day-to-day basis Management of the on-site risk assessment process and co-ordination of the Contract SOPs Management of the Contract accident and near miss reporting and investigation procedure, ensuring managers and leaders are appropriately trained and implementing the required procedures and standards to retain legislative compliance Carry out incident trend analysis and monitor and report statistics with a clear view to plan and improve standards on the Contract Ensure all monitoring systems are fully updated Provide support and advice to the team when required to ensure accident investigations are completed thoroughly, timely and accurately. Management and maintenance of the site environmental management system. Formulate action plans/improvements for health and safety across the Contract. Promotion of the Behavioural Safety Guidelines and B-Safety. Provide on-site liaison with enforcing authorities as required. Work closely with Company solicitors with respect to claims and litigations. Provide flexibility and co-operation in covering duties of a related nature not specifically referred to in the job description that may enhance the service provided to the customer What you need to succeed at XPO: NEBOSH National General Certificate in Occupational Safety and Health Food Safety awareness Competent IT skills (Word, Excel, Powerpoint) Operational / Managerial experience in Logistics / Transport environment preferred Demonstrate an understanding of business needs of the site Excellent communication skills Experience indelivering training/briefings to colleagues Be part of something big. We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesnt precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please dont hesitate to let us know. TPBN1_UKTJ

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LM HPS Claims and Insights Manager page is loaded## LM HPS Claims and Insights Managerremote type: Hybridlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R0018838*Role ProfileTitle: LM HPS (Hi

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