We are looking for a Claims Handler and Fleet Management Specialist to join our team. This dual-role position involves managing vehicle claims processes while overseeing the operational efficiency of our vehicle fleet. Full training will be provided however a background in claims handling, and experience in fleet management is preferre. Key Responsibilities: Claims Handling: - Review and process vehicle insurance claims - Investigate claims by gathering necessary documentation, including accident reports, photographs, and witness statements. - Liaise with insurance adjusters, legal representatives, and clients to facilitate claim resolution. - Maintain accurate records of claims status and outcomes in the management system. Fleet Management: - Oversee the daily operations of the vehicle fleet, including scheduling, maintenance, and compliance with safety regulations. - Deal with penalty charge notices and send represention to transfer liability - Manage and allocate payments from hirers Autocare Bethnal Green, Just minutes from Bethnal Green underground station
Job Title: Street Warden & Door Supervisor - Events Venue Security Location: Kensington High Street, London Company: Halo Security Specialist About Us: Halo Security Specialist provides premium security services across various industries, focusing on high-standard safety measures and client satisfaction. We are looking to expand our team with professionals who excel in communication, crowd management, and neighborhood relations to ensure a secure and welcoming environment for guests at a high-profile venue on Kensington High Street. Role Overview: As a Street Warden & Door Supervisor, you will be a crucial part of our front-line security team. Your role will involve managing crowd flow, assisting with guest and vehicle entry, ensuring safety and smooth operations around the venue, and maintaining a professional demeanor at all times. This role requires individuals with a natural aptitude for communication and problem-solving, capable of handling high-traffic scenarios, while balancing client and community considerations. Key Responsibilities: Guest and Vehicle Management: Direct and assist guests upon arrival, ensuring efficient parking and entry for high-profile guests and vehicles. Crowd Control: Monitor crowd dynamics, ensuring a secure environment and managing potential congestion during events. Communication: Provide clear, courteous guidance to guests, staff, and neighborhood residents. Act as a key point of contact for inquiries, handling situations diplomatically. Neighborhood Relations: Address and manage noise, parking, and other venue-related concerns to minimize neighborhood disruption. Venue Safety Compliance: Regularly assess venue safety and ensure all security protocols are adhered to, reporting issues as needed. Qualifications and Skills: Proven experience in security, especially in event-based or high-traffic environments. Valid SIA Door Supervisor license is required. Exceptional interpersonal and communication skills, with the ability to handle diverse interactions effectively. Strong situational awareness and problem-solving skills. Ability to work as part of a team, manage responsibilities independently, and adapt to dynamic situations. Benefits: Competitive hourly wage Opportunities for growth and further training Positive work environment with a professional and supportive team How to Apply: If you’re a proactive, communication-savvy individual with a dedication to quality service, please apply via Indeed with your CV and a brief cover letter highlighting relevant experience.
About Us, We are a well-established skin aesthetics and wellbeing clinic, known for our commitment to providing top-tier skincare treatments and personalized service. As we expand our business to a new location, we are seeking a dedicated and certified Level 3/4 Beauty Therapist/Laser Technician to join our growing team. Our services include a wide range of skin treatments, laser, IV therapy, PRP (Platelet-Rich Plasma) therapies, mole and blemish removals, and various non-surgical aesthetic procedures. Our highly trained team of specialists are committed to providing tailored treatments that deliver real, visible results while maintaining the highest standards of safety and professionalism. With our clinic expanding to a new location, we continue to uphold our mission of offering state-of-the-art solutions in a serene and welcoming environment, helping clients look and feel their best from the inside out, we hope you can help us ! Key Responsibilities: - Perform advanced skin treatments, including laser therapies, chemical peels, and microdermabrasion. - Conduct client consultations, providing tailored skincare advice and treatment plans. - Maintain high standards of hygiene and safety, ensuring compliance with clinic protocols. - Build strong client relationships, offering a professional, friendly, and customer-focused service. - Keep up-to-date with the latest trends, techniques, and products in the aesthetics and beauty industry. Requirements: - NVQ Level 3/4 in Beauty Therapy or equivalent qualification, with certification in laser treatments. - Proven experience in performing advanced skincare and laser treatments. - Strong interpersonal and communication skills. - Passionate about aesthetics and skincare with a professional approach to client care. - Ability to work independently and as part of a team. What We Offer: - Competitive salary and commission structure. - Opportunities for professional development and training. - A supportive and friendly work environment. - The chance to grow with a leading clinic as we expand our locations. If you are a qualified Level 3/4 Beauty Therapist/Laser Technician looking for a new opportunity within a reputable and expanding clinic, we would love to hear from you! We look forward to welcoming you to our team!
Job Title: Head Chef - Mexican Cuisine Specialist Salary: $28,000 per year Position Type: Full-time, Overtime as Required Job Overview We are seeking a passionate and experienced Head Chef with deep expertise in traditional Mexican cuisine to lead our kitchen team. This role requires a seasoned chef who is knowledgeable in the culinary traditions of Mexico, from pozole and tlacoyos to tamales, tortas ahogadas, and regional varieties of carnitas. You will be responsible for designing authentic menus that reflect the rich diversity of Mexican flavors and will rotate the menu every 2-3 months to offer fresh and seasonal dishes. Key Responsibilities Menu Development: Design and refresh an authentic Mexican menu every 2-3 months, incorporating seasonal ingredients and traditional Mexican flavors. Recipe Creation: Develop new recipes, ensuring they meet quality standards and reflect the richness of Mexican culinary traditions. Team Leadership: Manage and train kitchen staff, ensuring they follow recipes and kitchen protocols accurately. Kitchen Management: Oversee daily kitchen operations, including food preparation, cooking, and plating, while maintaining a clean and organized workspace. Health & Safety Compliance: Ensure strict adherence to health, safety, and cleanliness standards in the kitchen at all times. Inventory & Cost Control: Manage inventory levels, order supplies, and control food costs to maximize profitability. Quality Control: Monitor the quality of dishes before they reach the customer to ensure each item meets our standards. Overtime Flexibility: Availability to work additional hours when necessary, especially during high-demand periods. Qualifications Experience: Minimum of 3 years of experience specializing in Mexican cuisine, with hands-on knowledge of traditional Mexican dishes and cooking techniques. Language: Fluent in Spanish with a basic understanding of English. Leadership Skills: Proven ability to lead, manage, and motivate a kitchen team. Creativity and Innovation: Passion for experimenting with traditional flavors while staying true to Mexican culinary roots. Attention to Detail: Strong attention to cleanliness, organization, and presentation. Preferred Skills Knowledge of regional Mexican dishes and the ability to adapt recipes for a diverse clientele. Strong organizational and time-management skills. Ability to work effectively under pressure in a fast-paced kitchen environment. To Apply: Please submit your resume, a cover letter detailing your experience in Mexican cuisine, and any portfolio items (e.g., photos, sample menus) that showcase your expertise. Join our team and bring the heart of Mexican culinary traditions to our customers!
JOB PURPOSE Take control and responsibility for the smooth and efficient operation of the bar Ensure facilities are maintained to the standards required Ensure all employees receive regular training and are able to diversely work in all areas. Ensure all staff training meet statutory requirements, to update their skills and knowledge and to meet their own personal development needs. Participate in guest activities that promotes the our product and its services. Ensure that Guests and Colleguees safety is always number one priority Aid and assist guests throughout their time with us in a friendly and professional manner. Ensure that the bar team provide guests with a warm welcome and greet all guests. Ensure that the given service provided goes over and beyond the expected standard of service. Deliver Magic Moments to make a guest’s day. Encouarge the team to work flexibly, which will develop their knowledge, assist in the event of absence cover, and allow service standards to be maintained. Assist in producing a training plan, action the training and evaluiate to ensure that the training is relevant and achieves the required outcome. Assist the General manager to carry out departmental appraisal reviews in a timely and appropriate manner. Ensure that every operational and supervisory employee receives the equivalent of one hours development per week (48 hours per annum). This is to be recorded in the individual training records. Identify employees with the potential to develop within the business and agree a development plan with them to utilise their skills/knowledge and aid in their personal growth. Support any training programs, including the NVQ award. Ensure that the team is constantly improving their product knowledge to maximise revenue and the service provided. Create a team environment which promotes good employee morale and pride in the bar/restaurant. Formulate departmental training plans in order to identify skills required by team members to meet bar and individual objectives. Provide continious recorded traning for staff. Orgainise suppliers to train employees as needed. Lead and motivate staff in order to encourage and obtain maximum commitment. Review the performance of all your team at least every six months, using company guidelines. Ensure that every employee receives induction training on their first day of employment. Ensure the whole team is aware of liquor legislation and receives food hygiene traning relevant to their position. Control payroll by ensuring the control of overtime, recruitment, casual labour, sickness etc Ensure the team undertand the areas and steps where they can maximise guest satisfaction at every ‘touch point’. Ensure the routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear. Set up and orgainse ongoing cleaning schedules. Produce and update departmental risk assessments and train the team against them. Ensure the assessments are reviewed in the event of an incident occuring. Ensure the team maintain the bar/restaurnt l, collect any litter, remove/report hazards. To be fully conservant with the Bar/Resraurantl Policy on; Fire & Evacuation Security procedures Health and safety policy Personnel and training procedures Comply with statutory and legal requirements for fire, health and safety, hygiene, liquor licensing, disability and employment laws and ensure that all members of your team are trained accordingly. Carry out daily Health and Safety Audits Ensure compliance throughout the department. Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work. Participate in your annual review dicussion and any subsequent conversations to review performance and objectives. BUSINESS IMPACT/RESULTS Responsible for driving the team by Leading them to deliver the Food and Service expectatiations. Motivating staff on a daily basis to create a friendly and warm environment in order to retain staff and generate effective team work Build business and develop repeat diners, especially from the local community and making the restaurant and bar a ‘first choice’ for dining experience in the local area. Ensure achievement of budgeted profitability of the Bar. Develop a cohesive and well trained team who are able to provide superior guest service and maximise revenue. Maximise the service opportunities for guests to ensure return visits. Coach and lead the team in such a manner that our guests receive an exceptional level of service and want to return. Positively approach all sales opportunities in order to maximise revenue. Ensure staff are sales and standards focused. Assist the General Manager in developing food and drink packages/promotions to encourage business and build the reputation in the local business and leisure markets. Control all glass and bar supplies stocks and levels Assist in weekly stock Takes and ensure beverage cost of sales are in line with budgeted figures. Have minimal guest complaints received for food, beverage and service issues. CREATIVITY An eye for detail and attention to detail is required at all times. Encourage self and staff to think outside the box and question the status quo to enhance the guest experience Promote a positive and innovative way of thinking ahead and planning for future situations that impact guests and staff moral COMMUNICATION Eagerly Welcome guests sincerely with the broadest smile and warmest of welcome Daily ensure that staff converse to guests regarding their experience with us. Effectively promote resort points of sales to enhance the guest experience and increase potential revenue Ensure departmental meetings are held monthly. Communicate with all team members by holding regular briefing sessions. Communicator with peers and subordinates. DECISION MAKING & AUTONOMY Deliver the culture of Never Say No to a Guest-Seek ways to find suitable alternatives to ensure guest satisfaction at all times Any guest concerns must be dealt with as the highest priority and with great apprehension Any decisions taken must reflect and safeguard your top priorities:- Health and safety, Guest satisfaction and Staff Morale APPLIED KNOWLEDGE & SPECIALIST SKILLS Flexibility is imperative to meet the requirements of the business needs Training is vital to pass on self skills to your team members As part of the management team your input in the department decision is imperative. Pass on your ideas and skills in team meetings Report to your seniors of any training and development you feel that you or your team may need. Ensure that all training is attended by self and team. Influencer at all levels and able to get employee buy in to operating practices. Delegate to achieve the desired results from team members. MANAGING RESOURCES Ensure a system is in place for ordering, delivery, storage, security, distribution and administration of beverage items. Visual appearance of the bar and work areas must be kept sparkling clean and pleasing to the eye Ensure that team adheres to all Health and Safety regulations in regards to PPE, storing of chemicals and safely usage of equipment to ensure safety of self, staff and guests Report any defects, hazards or near misses to ensure safety of self, staff and guests COMPLEXITY & PROBLEM SOLVING Take ownership of any guest issues/complaints/feedback and take appropriate follow up action.If unsure always communicate with GM Take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied. Communicate any relevant information in regards to guest request to your GM in order to ensure we exceed guest expectations.
Your Role • Provide expert specialist Building Regulation compliance advice to users • Investigate and enforce compliance matters and complaints • Collect and maintain accurate Building Regulation and Building Control records • Validation of applications and assessment of fees* • Plan assessment and site inspection: regulatory advice, compliance checking and site inspection • Deal with Building Regulation application cases throughout plan and implementation stages • Deal with complex Building Regulation cases throughout advice, plan, implementation and enforcement stages* • Support and guidance of less experienced colleagues* • Prioritisation of tasks within the team* and service delivery as part of that team Health and Safety • Manual handling activities. • Visual display - regular use. • Adverse environmental conditions. • Risk of verbal abuse. • Risk of physical assault. • Working alone. • Exposure to hazardous substances. Work Pattern : Work Related Travel - Standard Monday to Friday with flexibility subject to business needs. - Regular
10 years ago Thom & James drove a Piaggio ape Tuk Tuk all the way from Sicily to London on a 'Pizza Pilgrimage' to learn the secrets of perfect Italian pizza. They went on to set up a market stall in Soho with an oven in the back of the van before opening their first actual pizzeria on Dean Street. If you think that sounds as ridiculously cool as we do, and you love pizza, then read on… Nowadays we have over 20 award-winning pizzerias across the UK, we’ve got our own Pizza Academy where we run training workshops every day, and we’re also a BCORP - something we’re extremely proud about achieving. We pride ourselves on using the best ingredients from Naples including Caputo flour, fresh fior di latte, salsiccia e friarielle , to make the best Neapolitan pizza every day. We work hard because we think pizza makes people happier. As a Head Chef, you’ll be a specialist in creating the best Neapolitan Pizza’s, and for every guest to leave with a full belly, and already planning their next visit. You’ll also be accountable for: Team Management & engagement. Recruitment, training, and succession planning. Heath & safety compliance. Stock management. Successful guest pizza launches. Kitchen maintenance management. Food quality auditing. Reporting. Whilst skills are important, representing our values is just as important too. These shape our team culture. ‘Push Yourself’ because we believe learning new skills and coming out of your comfort zone will help us improve as a team. ‘Be Yourself’ means you can bring your own personality to work. Your hair colour is yours, not ours. We think tattoos are cool. And we love hearing about your interests outside of work. ‘Respect Others’ because everyone is welcome at Pilgrims and we’re committed to creating an inclusive environment where people feel they belong. ‘Enjoy Yourself’ because hospitality is an industry we love, and we want every Pilgrim to create happiness for each other and to have fun at work. Don’t take our word for it. In our most recent ‘happiness survey’ (team feedback survey)… Over 200 people said the thing they love most about working at Pilgrims is their team. Over 100 people said their favourite pizza perk was the amount of free pizza they get. And nearly 150 people said they love the culture, development opportunities and pizza quality at Pilgrims. What's in it for you? £35,500 - £45,000 + tronc starting at £7k annually with the possibility for more + bonus. 45hr week over 5 days. Serious career development - We are opening 4 pizzerias this year & next. On top of the standard 28 days holiday, you will get an extra day for every year you work for us (up to 5 Years). Some of our favourite Pizza Perks include... 1 extra day holiday as “Happiness Day’ so you can do something that you love and makes you happy about outside of work. Team trips to Naples & beyond to meet suppliers & try new pizzerias A tasty bonus every time you refer a friend to join. Free food & espresso every day - whole menu available & also deals with other restaurants A free after-work drinks (soft, beer or gin) 2 huge company-wide parties every year to celebrate Christmas and Ferragosto (We close all the pizzerias for these!) Free pizza when you visit any Pizza Pilgrims when you are not at work for you & up to 3 friends. So, if you’ve got this far down the job advert, it might mean that we’re a perfect match. Click the apply button and one of the team will reach out to you soon. Ciao!
Admin Job Role: Data Transfer and Database Management Specialist Location: Office-based (with possibility of remote work) Hours: Full-time, Monday-Friday Company Overview: We are a small tuning company specializing in performance upgrades for vehicles. Our team consists of 3 office-based staff (Including yourself) and 4 mobile technicians who travel to client locations for installations and maintenance. Job Description: We are seeking a detail-oriented and organized individual to join our team as a Data Transfer and Database Management Specialist. In this role, you will be responsible for transferring data between systems, managing our customer database, and ensuring the accuracy and security of all information. Key Responsibilities: - Transfer data between various systems and platforms - Maintain and update our customer database with accurate and up-to-date information - Monitor and troubleshoot any data transfer issues - Ensure data security and privacy compliance - Collaborate with team members to streamline data management processes - Provide training and support to staff on data transfer and database management best practices - Assist with other administrative tasks and projects as needed Qualifications: - Previous experience in data transfer and database management - Proficiency in Microsoft Excel and database software - Strong attention to detail and accuracy - Excellent organizational and time management skills - Ability to work effectively both independently and as part of a team - Knowledge of data security and privacy regulations - Experience working in a small team environment is a plus Benefits: - Competitive salary - Professional development opportunities If you are a highly motivated and proactive individual with a passion for data management, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and why you are interested in this position. We are near Ealing Common Station, our postcode is W5 3HJ.
Head of Operations & Service Development As The Head of Operational and Service Development you will be responsible for driving business growth, optimizing service delivery, and achieving occupancy and revenue targets. This role focuses on strategic leadership, sales, marketing, and community engagement to position us a leading provider in the region. The role includes customer engagement, commercial initiative development, and overseeing regional performance to meet both financial and non-financial targets. Main Role Purpose: Reporting to the Directors and the Nominated Individual, the Head of Operations & Service Development will lead business and service growth through strategic development, operational management, and strong customer relationships. This role will involve managing the full sales process, engaging with local hospitals and community stakeholders, and ensuring that our services meet the highest quality standards. Key Responsibilities: Sales, Marketing, and Business Development: Develop and implement sales and marketing strategies to meet occupancy and revenue targets. Engage in customer relationship development with existing and prospective customers in the region to drive business growth. Identify, negotiate, and implement new commercial initiatives with existing and new customers. Own the tender and proposition development process, managing submissions for prospects within the region, supported by bid programme management and other workstream contributors. Manage leads effectively, following the organization's sales and marketing processes to convert inquiries into move-ins. Market our services effectively, utilizing strategic platforms and methods. Operational and Service Development: Oversee the operational management of care services, ensuring they are person-centred, safe, and tailored to meet individual needs. Lead the mobilization of care packages, coordinating with operational and clinical teams to deliver high-quality care. Monitor service performance against set objectives, identifying areas for improvement and implementing necessary changes. Develop and maintain effective communication and collaboration with internal and external stakeholders, including service users, families, and professional contacts. Customer Engagement and Relationship Management: Build and maintain strong relationships with local hospitals, community groups, and other relevant stakeholders to enhance our visibility and generate new business leads. Engage with internal and external specialists to advance clinical engagement with current and prospective customers in the region. Represent us in community events, professional forums, and meetings, acting as an ambassador to promote the organization’s services. Strategic Planning and Performance Management: Research, propose, and develop the regional strategy and overall commercial objectives Define annual and long-term regional objectives and create plans to achieve them, aligning with the broader goals set by the Board. Lead the local management team, ensuring alignment with the regional strategy and commercial objectives, and support local managers in delivering growth, operational excellence, and productivity. Deliver regional performance targets across both financial and non-financial measures, regularly reviewing progress and making adjustments as needed. Service Quality and Compliance: Ensure compliance with CQC’s Fundamental Standards of being Safe, Effective, Caring, Responsive, and Well-Led. Lead preparations for CQC inspections, local authority reviews, and internal quality assurance processes. Implement and monitor quality assurance systems, including audits and action plans to address identified areas for improvement. Financial Management: Manage the service budget, ensuring effective deployment of resources within financial parameters set by the provider. Monitor financial performance, prepare regular budget reports, and address variances in income and expenditure. Oversee pricing strategies and financial assessments for new care packages to ensure profitability and sustainability. Person Specification: Qualifications: QCF Level 5 Diploma in Health and Social Care or equivalent (Essential). Management qualification or relevant management experience (Desirable). Registered Manager's Award (Desirable).
As the Registered Manager, you will be working for a Unique Small Organisation, Diamond Solace is a brand 3-Bedroom top- end supported living home in Luton, newly set up to provide high-quality care and nurturing to vulnerable medium- high-risk young care people aged 16-18yrs. We will go above and beyond to support you through your career just as you will do so for the young people that we support. You will be a valued and respected member of our team. Want to be part of this? – Then please read on! Job Description You will be managing a specialist residential service for young people presenting a high risk to grooming and exploitation. Young people accommodated at the home may also present with mental health and emotional and behavioural challenges while they transition into independent living or return home with support. Your Duties as the Registered Manager will include: · To support the OFSTED regulated service, the management and daily running of the operation and the development and delivery of residential young persons residential services. · Ensure the well-being, safety, and development of all young people within the service, promoting independence and personal growth. · Oversee the creation and implementation of personalised care and support plans tailored to the needs of each young person. · Ensure the service operates in line with current legislation, Ofsted regulations and safeguarding policies. · To ensure that all young people have their needs met and their welfare promoted at all times. · To be responsible for the motivation, development, leadership, coordination, and support of the staff group, working with the Recruitment Manager to ensure staffing levels are maintained at all times · Monitor and evaluate the quality of care provided, ensuring continous improvement and compliance with inspection frameworks. · Oversee the budgeting, resource allocation, and financial management of the service. · To supervise the Team Leader, enabling them to supervise and support the staff team. · To ensure that effective records are maintained in accordance with Ofsted Supported Accommodation Regulations 2023 and other regulatory requirements · To Work effectively with Commissioning Partners, Police, LSCB, Public Health and Ofsted etc. · Participate in on-call duties to ensure 24-hour management support for the service. · Be responsible for safeguarding procedures, ensuring the safety and well-being of all young people is a priority. I would like to hear from you if this Registered Manager role matches your requirements and if you have the following: Previous or current experience as a Team Leader or Deputy Manager –within Residential Children’s or Supported Accommodation Services An innate ability to Develop and Drive your team Have a strong focus on motivation and retention of staff To have the ability to deliver the highest levels of service and care To be an effective communicator and influencer Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent) Experience of associated behaviours that challenge. REQUIREMENTS You have a fantastic opportunity to be a part of our team if you possess the following: Excellent leadership and interpersonal skills with the ability to engage and inspire a team. Strong understanding of OFSTED regulations Strong communication skills at all levels, able to liaise with external agencies, professionals, and families. Working knowledge of, following, and working to Care Plans Experience of Conflict Management and dealing with difficult situations The ability to work effectively during high pressured situations You will be a supportive leader and team player with home management skills. · A compassionate and empathetic approach to supporting young people with complex needs. · Strong organisational skills with the ability to handle multiple responsibilities. · A full driving licence is desirable but not essential. You will also need to be Caring and approachable Patient and welcoming Creative, Helpful and Reliable Experience: Working with vulnerable young people at risk of grooming and exploitation : 1 year (preferred) Residential Management: 2 years minimum As the Registered Manager, you will be working for a Unique Small Organisation, Diamond Solace is a brand 3-Bedroom top- end supported living home in Luton, newly set up to provide high-quality care and nurturing to vulnerable medium-high-risk young care people aged 16-18yrs. We will go above and beyond to support you through your career just as you will do so for the young people that we support. You will be a valued and respected member of our team. Want to be part of this? – Then please read on! Job Description You will be managing a specialist residential service for young people presenting a high risk to grooming and exploitation. Young people accommodated at the home may also present with mental health and emotional and behavioural challenges while they transition into independent living or return home with support. Your Duties as the Registered Manager will include: · To support the OFSTED regulated service, the management and daily running of the operation and the development and delivery of residential young persons residential services. · Ensure the well-being, safety, and development of all young people within the service, promoting independence and personal growth. · Oversee the creation and implementation of personalised care and support plans tailored to the needs of each young person. · Ensure the service operates in line with current legislation, Ofsted regulations and safeguarding policies. · To ensure that all young people have their needs met and their welfare promoted at all times. · To be responsible for the motivation, development, leadership, coordination, and support of the staff group, working with the Recruitment Manager to ensure staffing levels are maintained at all times · Monitor and evaluate the quality of care provided, ensuring continous improvement and compliance with inspection frameworks. · Oversee the budgeting, resource allocation, and financial management of the service. · To supervise the Team Leader, enabling them to supervise and support the staff team. · To ensure that effective records are maintained in accordance with Ofsted Supported Accommodation Regulations 2023 and other regulatory requirements · To Work effectively with Commissioning Partners, Police, LSCB, Public Health and Ofsted etc. · Participate in on-call duties to ensure 24-hour management support for the service. · Be responsible for safeguarding procedures, ensuring the safety and well-being of all young people is a priority. I would like to hear from you if this Registered Manager role matches your requirements and if you have the following: Previous or current experience as a Team Leader or Deputy Manager –within Residential Children’s or Supported Accommodation Services An innate ability to Develop and Drive your team Have a strong focus on motivation and retention of staff To have the ability to deliver the highest levels of service and care To be an effective communicator and influencer Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent) Experience of associated behaviours that challenge. REQUIREMENTS You have a fantastic opportunity to be a part of our team if you possess the following: Excellent leadership and interpersonal skills with the ability to engage and inspire a team. Strong understanding of OFSTED regulations Strong communication skills at all levels, able to liaise with external agencies, professionals, and families. Working knowledge of, following, and working to Care Plans Experience of Conflict Management and dealing with difficult situations The ability to work effectively during high pressured situations You will be a supportive leader and team player with home management skills. · A compassionate and empathetic approach to supporting young people with complex needs. · Strong organisational skills with the ability to handle multiple responsibilities. · A full driving licence is desirable but not essential. You will also need to be: Caring and approachable Patient and welcoming Creative, Helpful and Reliable Experience: Working with vulnerable young people at risk of grooming and exploitation : 1 year (preferred) Residential Management: 2 years minimum If you are a driven and compassionate leader with experience in working in supported living or residential setting and a passion for supporting vulnerable young people, we would love to hear from you! How to Apply Please submit your CV and a cover letter outlining your experience, including any gaps in employment and suitability for the role.
JOIN OUR FAMILY We may be brand new, but our hotel the ibis Styles Paignton is already building a reputation for it's exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests. At The Mercure and the Ibis Styles Paignton we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service. A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT IBIS STYLES PAIGNTON What you'll be doing... Reporting to the Multi site front office manager and Multisite assistant front office manager, you can expect your working day to include the following. Managing and training the Concierge associates, Night Manager, and front office team. Managing the daily shift process, ensuring all team members adhere to standard operating procedures. Ensuring the team are resolving customer issues, complaints, problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service. Ensuring all cash / credit card handling procedures are adhered to at all times. Ensuring the front desk provides a professional and friendly service for customers. Dealing with customers, including handling complaints when they come to the desk. Front line liaison for any hotel emergency, liaising with appropriate departments and authorities. Scheduling Front Office rotas. Liaising with other department heads and leaders. Maintaining and exceeding Front Office goals. Coaching and developing the team to achieve the hotels vision and goals and the teams personal goals. Managing projects and policies (including ensuring compliance with all Front Office policies, standards and procedures) Ensuring exceptional customer service is at the forefront of the hotel. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Front office supervisor, you will need the following qualities and skills. Experience in a similar role within a hotel environment. Pleasant, positive, welcoming and guest-focused demeanour with a can-do attitude. Excellent interpersonal skills. Ability to lead and motivate a team. Flexible & adaptable to different working conditions & hours. Forward thinking & promotes new ideas. Oral & written fluency in English. Additional language will be considered a plus. Be motivated & a self-starter. Knowledge of Opera PMS desirable. Commitment to Westin values and beliefs. Effective training skills & interpersonal capabilities. Must be able to complete various shifts which include 06.45 - 15.15 or 0900-1800 or 1430 - 2300 WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year Training and Career progression opportunities Recommend a Friend Scheme Employee of the Month/ Year Gratuities and Service charges paid Discounts in supermarkets and days out To learn more about our full benefits package, to watch our employee benefits video. £12.37 per hour EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . #LifeatRBH £12.37 - £12.37 per hour A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT IBIS STYLES PAIGNTON What you'll be doing... Reporting to the Multi site front office manager and Multisite assistant front office manager, you can expect your working day to include the following. Managing and training the Concierge associates, Night Manager, and front office team. Managing the daily shift process, ensuring all team members adhere to standard operating procedures. Ensuring the team are resolving customer issues, complaints, problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service. Ensuring all cash / credit card handling procedures are adhered to at all times. Ensuring the front desk provides a professional and friendly service for customers. Dealing with customers, including handling complaints when they come to the desk. Front line liaison for any hotel emergency, liaising with appropriate departments and authorities. Scheduling Front Office rotas. Liaising with other department heads and leaders. Maintaining and exceeding Front Office goals. Coaching and developing the team to achieve the hotels vision and goals and the teams personal goals. Managing projects and policies (including ensuring compliance with all Front Office policies, standards and procedures) Ensuring exceptional customer service is at the forefront of the hotel. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Front office supervisor, you will need the following qualities and skills. Experience in a similar role within a hotel environment. Pleasant, positive, welcoming and guest-focused demeanour with a can-do attitude. Excellent interpersonal skills. Ability to lead and motivate a team. Flexible & adaptable to different working conditions & hours. Forward thinking & promotes new ideas. Oral & written fluency in English. Additional language will be considered a plus. Be motivated & a self-starter. Knowledge of Opera PMS desirable. Commitment to Westin values and beliefs. Effective training skills & interpersonal capabilities. Must be able to complete various shifts which include 06.45 - 15.15 or 0900-1800 or 1430 - 2300 RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.