Senior Ops Lead - Central Operations
hace 3 días
City of London
Senior Operations Lead (Central Operations) Location: London SE1 (Hybrid – min. 2 days in office) Salary: £55,000 – £65,000 About Us At Lean Kitchen Network (LKN), we're not just making food — we're redefining the culinary landscape. We partner with global brands like Twisted, Heinz, Doritos, PepsiCo, and Unilever to create and scale innovative food concepts. With 300+ locations across the UK, we work with kitchen operators, hotels, universities, and retailers to turn everyday spaces into high-performing food destinations. We’re now entering our next phase of growth — building the systems, data infrastructure, and operational engine to scale faster and smarter. The Role We’re looking for a Senior Operations Lead to sit at the centre of the business — owning how we use data, systems, and processes to drive performance. This is a high-impact, generalist role that blends operations, commercial thinking, and data. You’ll work across supply chain, partner performance, onboarding, and central reporting — while also helping us build a more scalable, tech-enabled operation. This role is ideal for someone who is: • Operationally strong, • Commercially aware, • Curious about data, automation, and AI, • Excited to build and improve systems in a scaling business What You’ll Be Responsible For Operations & Performance • Drive operational performance across our network of partners, brands, and sites, • Identify gaps, inefficiencies, and opportunities to improve revenue and margin, • Support rollout and onboarding of new sites and initiatives, • Own and evolve central reporting across the business, • Build and/or manage dashboards (e.g. Looker Studio, Power BI), • Translate data into clear insights and actions for internal teams, • Define what should be tracked — KPIs, benchmarks, and performance frameworks, • Identify and implement better systems and processes across the business, • Improve operational workflows to support scaling to hundreds of locations, • Lead continuous improvement projects across operations and supply chain, • Identify opportunities to introduce automation and AI into workflows, • Explore tools such as AI agents, automated reporting, and process automation, • Help the business become more efficient through smarter use of technology Leadership & Collaboration • Work closely with the Operations Director and senior leadership team, • Help define priorities and execute key strategic projects, • Manage stakeholders across partners, suppliers, and internal teams, • Manage and guide data/analyst resource(s) What We’re Looking For • Experience in a senior or mid-senior operations role (hospitality, food, retail, or similar fast-paced environments), • Strong commercial instincts — you understand what drives revenue and margin, • Comfortable working with data, dashboards, and performance metrics, • Experience with tools like Looker Studio, Power BI, Excel, or similar, • Systems thinker — you enjoy improving how things work, not just running them, • Interest in automation, AI, and using technology to improve operations, • Able to operate as a generalist across multiple areas (ops, supply chain, data, onboarding), • Strong communicator with the ability to influence and align teams, • Hands-on, pragmatic, and comfortable in a scaling business Important Note on the Role We recognise this role covers a broad scope — including data, systems, and emerging technology. While we don’t expect a deep specialist in every area, we are looking for someone who: • Understands how these pieces fit together, • Can lead, prioritise, and problem-solve across them, • Is excited to learn and build in a fast-moving environment Why Join LKN? • Be part of one of the UK’s fastest-growing food platform businesses, • Work with globally recognised brands and major partners, • Play a key role in shaping how we scale the business, • High ownership, high autonomy, and real impact, • Opportunity to build future-facing capabilities (data, automation, AI) If you’re excited by building systems, improving performance, and helping scale a modern food business — we’d love to hear from you.