Contact centre jobs in York - Page 2Create job alerts

The Contact Centre Team Manager plays a vital role in delivering Kinly’s mission by leading a high‑performing sales team.

Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme .Online GP: Access to a private GP 24/7 for you and your immediate family .Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off .Family Leav

You'll have overall responsibility for the delivery of their training and communications initiatives, with an initial focus on redesigning their current induction & nesting phase, with a long term focus on reducing speed to competency in the contact centre through improving overall training, communi

A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.Market leading paid carer’s leave, up to 2 weeks

About the role Were excited to offer an opportunity for a Contact Centre Team Manager.

Contact Centre and planning operation within a dynamic Housing Association. Working closely with senior stakeholders across the organisation, you'll optimise the customer journey, strengthen collaboration, and ensure stakeholders fully understand the purpose, value and impact of the Contact Centre a

The role requires substantial experience in business consulting, large-scale BPO transformation, and designing solutions specifically for Contact Centres. Responsibilities include creating business cases, collaborating across practices, and engaging with the latest Contact Centre technologies.

We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and the broader NICE AI-powered CX platform. Deep understanding of modern contact centre operations.

A global appliance company is seeking a dedicated customer service representative to manage inbound/outbound sales inquiries.The ideal candidate will have experience in sales or customer service and possess excellent communication skills.A hybrid working scheme is available following successful prob

A leading low-cost airline in Greater London is seeking a Finance Manager for its Disruption and Customer Contact Centre.

Nationwide is seeking a leader for its Fraud Operations team to manage a contact centre focused on delivering compassionate support during fraud concerns.

A leading financial technology firm in the UK is seeking an experienced Cloud Telephony & Contact Centre Engineer for a 12-month FTC contract. The role involves supporting a cloud-based contact centre migration and enhancing capabilities to improve customer and agent experiences.

Customer Contact Centre Manager. Experience managing switchboard, contact centre, or front-of-house teams.

Everywhen in the United Kingdom is seeking a dynamic individual to ensure exceptional customer outcomes while coaching contact centre teams.

Leading a team of Inbound & Outbound Pet Protection Experts to manage inbound calls with an emphasis on converting our basic membership customers into paid memberships and manage subscription pay fails.Lead and motivate your team to achieve individual and team targets, KPIs and SLAs.Provide team sup

Sabio Group in London is seeking a Senior Data Consultant to enhance our Contact Centre Data capability. This hands-on role involves data engineering, analytics, and consulting, supporting customers in maximizing their Contact Centre data. Candidates should have strong SQL skills, experience in data

If you’re a natural leader who enjoys developing people and driving team success, this is a great opportunity to step into a role where you can make a real impact.You’ll lead a team in a fast-paced, customer-focused environment, helping to shape performance, build confidence, and deliver outstan

Opening hours Contact Centre: Our core hours are Monday to Friday, 8 am to 6.

Conduct regular quality assessments on inbound calls using agreed scorecards, ensuring objective, evidence-based scoring and accurate documentation in EvaluAgent.Provide timely, constructive face‑to‑face feedback, clearly explaining strengths, development areas, and quality standards.Deliver 1:1

Team Leader for Inbound & Outbound Pet Protection Experts based in the York area.The role focuses on leading a motivated team to achieve performance targets while providing coaching and support.Ideal candidates will be driven to succeed with a personable and engaging style.This is a full-time salari

Staffline is looking for a Customer Contact Centre Manager to lead the centralized contact function for a prestigious automotive brand across Park Lane and Park Royal.

Utilize industry knowledge and Contact Centre/CX expertise to design, plan, and implement complex digital and intelligent automation solutions aligned to client objectives. Continuously engage with the latest Contact Centre technology and market insights and share across internal and external networ

A wellness company in Greater London is seeking a Customer Service Representative with contact centre experience.

As a Contact Centre Executive you’ll deliver outstanding service across diverse customers and workflows. You can contact us on hrsupport@stonegategroup. Build rapport with Publicans and internal teams, acting as a trusted point of contact.

A global investment banking firm is seeking an experienced Contact Centre Manager to lead their customer support team in the West Midlands.

A recruitment agency in the UK is seeking Contact Officers in Dorset.

As Finance Manager for Disruption and Customer Contact Centre, you will be the end‑to‑end finance contact for Disruption and Customer Management Centre costs, providing complete financial management and ownership for this area. You will partner with business owners and drive financial performanc

As a Customer Service Advisor, you will be the first point of contact for customers, delivering professional, friendly, and efficient service over the phone and via email. Access to our Fittle‑perks reward platform, offering major retailer discounts and an online Wellbeing Centre. As part of the J

OPD contact centre to serve patient calls coming in and also to cover reception duties where required as per service needs. The contact centre is demand led and advisors must be prepared to join the bidding process for shifts designed and produced by the workforce management System, or dependant on

Customer service experience; contact centre preferred but not required. As a Contact Centre Advisor, you’ll be answering incoming guest enquiries, feedback and requests to make bookings via e-mails, chats, social media, and telephone calls. Proficiency in using Contact Centre software, and Microso

AI, automation, and contact centre technology.

Merlin Entertainments is hiring a Contact Centre Advisor in Greater London.

This role involves designing, implementing, and maintaining cloud-based contact centre solutions using Amazon Connect.

Royal Free London NHS Foundation Trust is hiring for the outpatient team.The position requires providing high-quality reception and clerical services, handling patient inquiries, and working on computer systems for patient bookings.Candidates should be flexible regarding working hours, possess good

As a Contact Centre Advisor, you’ll be answering incoming guest enquiries, feedback and requests to make bookings via e-mails, chats, social media, and telephone calls. Proficiency in using Contact Centre software, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Customer service exp

Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent (Entry Level) and become a pivotal part of our dynamic team dedicated to revolutionizing the blockchain industry. Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent. In this role, you will be the first point of contact for our valued clients, provid

Contact Centre and planning operation within a dynamic Housing Association. Working closely with senior stakeholders across the organisation, you’ll optimise the customer journey, strengthen collaboration, and ensure stakeholders fully understand the purpose, value and impact of the Contact Centre

We are now have two vacancies on a temporary basis to join our small friendly contact centre team. As one of our Contact Centre Advisers you're main role will be to assist our customers with any questions they may have or obtaining permits and learning how to use the system.

We’re looking for an experienced Contact Centre Manager who has a passion for delivering exceptional customer service to join our growing customer support team. Previous experience of managing a Contact Centre front line team, preferably in Financial Services/Retail Banking or other customer facin

The other 50% will focus on coaching and supporting our contact centre teams , embedding best practices, and fostering a culture of continuous improvement. Coach and mentor contact centre teams to improve performance and capability.

Key responsibilities as a Contact Centre Advisor: Deal with inbound and outbound calls to provide a high standard of customer service when booking the customers in for services, MOT’s and repairs for the group. Required skills as a Contact Centre Advisor: Ability to achieve targets both individual

As a Contact Centre Manager, you will have full operational responsibility for one or more functions within the centre, including direct line management of Team Leaders and their teams. This role is central to ensuring the smooth, efficient and customer‑focused operation of our Contact Centre, whe

Required skills as a Contact Centre Advisor: Ability to achieve targets both individually and as a team. Previous experience in a contact centre environment. If you are interested in hearing more about our Contact Centre Advisor job, please enquire now! We would love to hear from you.

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