Assistant Box Office Manager - WC2E 9DD
18 hours ago
Aylesbury
Salary: £38,729.05 per annum 40 hours per week Fixed term contract for a period of 9 months Based in: Covent Garden, London Prior to commencing your application , ___ The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: ___ and ___. We welcome audiences to performances of ballet and opera and participants in our learning and participation programme in excess of one million per year. Our Box Office team deals with enquiries, sales and services including performance details, catering options, memberships, RBO Stream help and support, and general information - across multiple of communication channels. Central to the team`s success is a consistent and coordinated approach to customer service standards, confidence in systems and data and support to the team via effective leadership and communication. We are now looking to appoint an Assistant Box Office Manager to our existing team. This role will: • Manage a team of Box Office Assistants, ensuring they are supported and motivated to deliver a consistently positive customer experience across a range of sales and services. This is an exciting opportunity to bring your customer service and ticketing expertise to one of the world’s busiest theatres. The successful candidates will be able to demonstrate the following: • Knowledge and experience of the operations of a busy Box Office, • Experience of managing or supervising a busy ticketing operation, • Experience of positively influencing, motivating and supervising staff teams, • Experience of delivering excellent customer service via multiple channels, • Strong IT skills The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive. We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible. The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising. For more information about working with the Royal Ballet and Opera, ___ For a list of potential reasonable adjustments, ___ If you have any access requirements for your application, please contact the RBO Recruitment Team on If you are applying as an internal candidate, ___ Closing date for applications: 11:59pm, Sunday 12th April 2026. First stage interviews will take place w/c 13th April on Microsoft Teams. To ensure a fair process, late applications will not be considered under any circumstances. Applicants must have work authorisation for the UK. No agencies.