ATERSALES SERVICE ADVISOR
il y a 17 jours
Hereford
Aftersales Service Advisor – Automotive Location: Hereford, Herefordshire Hours: Monday to Friday, 8:30am – 5:30pm (+1 in 4 Saturdays) Salary: £28,000 per annum + Monthly Bonus Contract: Full-Time, Permanent About the Opportunity We are pleased to be partnering with a highly respected, well-established national motor group who are seeking a customer-focused Aftersales Service Advisor to join their busy team at their dealership in Hereford. In this vital front-of-house role, you will act as the key link between the customers and the workshop technicians. You will be responsible for ensuring a seamless, professional, and welcoming experience for every customer bringing their vehicle in for servicing, MOTs, or repairs. This is a fantastic opportunity to join a stable, progressive business that prioritises staff development, offering structured manufacturer training and genuine opportunities for long-term career progression. Key Responsibilities • Customer Welcomes: Greeting customers warmly upon arrival and managing the booking-in process for vehicle servicing, maintenance, and MOTs., • Consultative Liaison: Listening to customer requirements, accurately recording vehicle symptoms, and liaising directly with the workshop technicians regarding progress., • Updates & Communication: Keeping customers fully informed throughout the day regarding their vehicle status and any required work., • Estimating & Authorisation: Preparing clear, accurate repair estimates and obtaining customer authorisation for any additional work required., • Administration & Payments: Managing workshop bookings efficiently, processing invoices, and handling customer payments securely., • Process Compliance: Ensuring all manufacturer guidelines and internal company standards are strictly adhered to., • Relationship Building: Establishing trust and long-lasting relationships with customers through exceptional, attentive service. What We Are Looking For • Industry Experience: Previous experience as a Service Advisor, or within a customer-facing automotive or aftersales environment, is highly preferred., • Communication Skills: Outstanding interpersonal and communication skills, with a professional, confident, and positive attitude., • Organisational Ability: Strong organisational and multitasking skills, with the ability to remain calm and efficient under pressure in a fast-paced environment., • IT & Admin Literacy: Good computer literacy and general administration skills to handle bookings and database systems., • Licence Requirement: A full UK driving licence is essential for this position. What the Business Offers Our client provides a highly supportive, modern, and structured working environment designed to reward dedication and drive: • Financial Rewards: A competitive basic salary of £28,000, complemented by an achievable monthly performance bonus and upselling bonus schemes., • Professional Development: Ongoing manufacturer-approved and in-house training programs to enhance your skills., • Career Progression: Clear pathways for internal promotion and development within a leading national automotive group., • Staff Discounts: Highly attractive employee discounts on vehicle servicing, parts, and purchases., • Benefits: Company pension scheme, competitive annual leave entitlement, and a friendly, collaborative workplace culture. How to Apply If you are a customer-oriented professional looking to progress your career within a modern and supportive automotive business, please submit your CV for consideration