Service Advisor
hace 2 meses
Exeter
Service Advisor Location: Exeter Salary: £30,000 – £33,000 Basic | £34,000 – £38,000 OTE Hours: Monday–Friday + Saturday rota The Role We are recruiting for an experienced Service Advisor to join a busy and well-established dealership in Exeter. You’ll be the main point of contact for customers, ensuring a smooth and professional aftersales experience while supporting the workshop in maintaining efficiency and productivity. Key Responsibilities • Booking in vehicles for service, MOT, and repair work, • Providing accurate estimates and gaining customer approval, • Keeping customers updated on vehicle progress and costs, • Upselling additional work, services, and products, • Liaising with the workshop and technicians, • Managing invoices and ensuring all paperwork is completed accurately, • Delivering high levels of customer service and satisfaction (CSI) ✅ Requirements • Previous experience as a Service Advisor, • Strong communication and customer service skills, • Good sales and upselling ability, • Organised and able to work in a fast-paced environment, • Experience with systems like Kerridge / Pinnacle (desirable), • Full UK driving licence Package & Benefits • £30k–£33k basic depending on experience, • Realistic OTE up to £38k, • Bonus scheme (monthly + CSI-based), • Manufacturer training, • Career progression opportunities, • Pension & staff discounts Progression • Senior Service Advisor, • Service Team Leader, • Aftersales / Service Manager