Customer care manager jobs in Woodford GreenCreate job alerts

As a Customer Relationship Manager at Barchester, you’ll help us to build the reputation of our homes to ensure they’re a success. As a Customer Relationship Manager, you’ll help connect us with residents who need quality care and support, making a real difference to their lives. You’ll have

Salary : Competitive, plus Car Allowance & Bonus Working Hours : 40 hours per week, Monday to Friday. An exciting opportunity has arisen for a National Account Manager to join our National Sales team within the food and distribution sector. In this role you will manage and develop a portfolio of existing customer relationships and onboard new clients, whilst identifying and maximising any development opportunities to grow sales value and margin. Previous account management experience within the Food and/or Distribution Sector would be advantageous. Accountabilities: Identify margin growth opportunities and provide commercial rationale and a plan for implementation where appropriate. Maintain and complete all business reporting and customer records within the agreed timeframe. Ensure accounts continue to trade / up trade through the various business tools provided. Cultivate strong relationships with all key influencing contacts within the account portfolio. Identify, plan, develop and review short-, medium- and long-term goals. In collaboration with the other Reynolds central functions (Procurement / Development / Marketing / Operations / Finance), target and convert win-win opportunities to enhance the Reynolds customer experience. Deliver the agreed minimum standards of account management as set by Reynolds. Support the sector team with unit level relationships and related activities. Demonstrate a can do attitude whilst being an ambassador for Reynolds. Provide a seamless interface between Reynolds and the customer. Manage time to ensure effective customer communication. Ability to delegate responsibility to Customer Service and Operations where appropriate. Prepare business proposals in conjunction with various Reynolds central functions and the Channel Manager / Channel Controller. To be successful in your application for the role, you will need to be able to demonstrate the following skills & experience. Demonstrable knowledge of fresh food and ingredients. Previous account management responsibility within the Food and/or Distribution Sector. Confident presentation skills for conveying ideas and strategies to peer group and business colleagues. Practical understanding of Microsoft Office in particular Excel and PowerPoint. Strong relationship builder, dealing with internal and external stakeholders. Excellent verbal and written communication skills. Experience of working in a people focused environment both face to face and on the telephone. Benefits: Car Allowance. Annual Discretionary Bonus. Annual pay reviews. 25 days holiday plus Bank Holidays. Group Personal Pension Plan. Retail Discount membership. Health Care Cash Plan membership. Free onsite parking. Further company tailored benefits achieved through service and commitment. This is a brief outline of the National Account Manager role. For more information or to apply, please click on the link. We look forward to hearing from you! Reynolds Food Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. #SR REF-226 594 TPBN1_UKTJ

Crematorium & Cemetery Manager Working flexibly, 5 days per week which will include regular weekends, evenings and early mornings on a rota basis 40 hours per week Our core operating hours are between 6am 10pm daily, so the ability to work flexibly across 5 days of the week will be required Salary: £52,000 - £60,000 per annum + Company performance bonus + Benefits Permanent role Forest Park Crematorium & Cemetery Have you always wanted to use your transferable Management skills in a role where what you do can truly make a difference every day? Would you enjoy leading a close-knit team with a sense of camaraderie not found in a generic job? If so, we would love to hear from you! We are one of the largest independent operators of crematoria in the UK, supported by almost 500 empathetic and dedicated individuals and we are growing. Like many of our employees, you might not have considered our industry before, however with ongoing growth and passionate collaborative colleagues, you will find it one of the most varied and rewarding opportunities you could ever imagine. The role Leading one of our sites means a genuine opportunity to make your mark at a local level. Our crematoria and cemetery provide a crucial service to the local communities that we serve, and its a privilege to provide the space for families to reflect and remember their loved ones all year round, not just on the day of a service. Using your strong leadership skills and commercial acumen in a role where you can add so much value will ensure your site is set up for success. Youll have full ownership of typical business management activities, from the day-to-day running and operational performance of the site and P&L, the development of your site team - ensuring the culture you shape reflects our values and that our reputation for quality & exceptional care is maintained, to building connections so families and Funeral Directors know who they can count on at a time when they need our expertise. The services we provide continue to change and adapt to the ever-growing call for more choice when it comes to a final goodbye and no two days will be the same as each family and service are uniquely personal. Families can hold the funeral of their choice and our Chapel has been designed to cater for people of all beliefs and faiths and for those who have none. Your ideas and creativity will also help shape the individuality of your site, some of our Managers have implemented bee hives, wildflower meadows, animal habitats, regular quiz nights and coffee mornings to name but a few! When you join us, its an opportunity to be a part of something truly meaningful and significant. Additional detail about the role: People Lead the site team to deliver best in class service to the bereaved and funeral director partners. Lead and manage site team in all aspects of day-to-day activity including monitoring performance in relation to KPIs and budget, ongoing development, and recruitment. Collaborative working and communication with all support functions. Role model for our vision, values and leadership behaviours. Quality Deliver the highest standards of quality in compliance and services, ensuring all services adhere to Westerleigh standards, policy and relevant legislation. Maintenance and development of cemetery, liaising with grave diggers and grounds teams to ensure burials are carried out to the highest standard (for sites with cemetery) Contribute to innovation and improved practice for site and within the wider division and across cemetery operations. Monitor customer feedback. Deliver the highest standards of health and safety. Business Responsibility for the commercial performance of your site. Drive improvements in volume through active pursuit of new opportunities and building relationships both in and out of normal catchment area. Optimise the efficient use of site staff, facilities equipment, supplies, consumables and support services. Contribute to annual pricing and budgeting activities and manage the processes for the site. Develop and nurture relationships with external stakeholders and customers including Funeral Directors and local community individuals/groups to develop new / additional business and promote the Westerleigh and site brand. Support group projects as required. Ensure facilities, buildings, cemetery and grounds are maintained and are fit for purpose. Work with Facilities to ensure routine and CAPEX site projects are implemented. Promote and support the Westerleigh Group memorial strategy. Competency in all aspects of technical expectations regarding crematory & Cemetery (if applicable) operations including the compliance and legal obligations. Supporting the team with their duties when required: Chapel - Welcoming families & Funeral Directors and ensuring things run smoothly. Cremation & Cemetery Youll be fully trained and work towards an accredited FBCA qualification. Involved in the end to end cremation process and ashes management. Youll need to be able bodied as there will be manual handling involved in this process. Ad hoc work e.g. a Christmas service or making sure the site is tidy and presentable. This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for. About you An experienced Business Manager and leader of people who loves to develop people and continue learning new things. Commercial acumen and comfortable to work with financials including managing your site P&L. Bereavement sector experience e.g. Funeral Director / Crematorium Manager or similar would be beneficial but not essential. If you have strong people management skills & experience of business management from any industry (many of our Managers have joined from Retail for example and worked as a Retail Manager / Store Manager / Operations Manager) then we can teach you all you need to know about our uniquely personal industry. A real team player with natural compassion and the desire to make a difference every day. Confident communicator able to speak to people in a caring and empathetic manner. Ability to build strong relationships with customers and the local community, marketing your site to raise awareness of what we do. Some occasional travel will be required for training, and you will undertake extensive training at your site but also at some of our other local sites with experienced Site Managers. Good IT skills and comfortable with Word / Excel and emails. What We Offer If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly make a difference every day to the families that we serve. No two days are the same and many of our Managers have developed their careers within the business. The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team. In addition to salary, you will also be eligible for the following benefits: Company performance bonus 33 days holiday (Includes 8 days bank holiday) Life Assurance A choice between 7% employer pension contribution or 5% contribution + private healthcare cover (Bupa) Access to a wide range of retail discounts and wellbeing support Ongoing learning & development Employee Assistance / Occupational health support Program Mindfulness App Mental Health First Ambassadors The benefit we hope youll never need: Free Cremation benefit for Immediate family Bereavement Leave Enhanced maternity & paternity pay Recognition scheme Free Flu jab Smart uniform and PPE provided Free parking What next? Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If youre not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive. TPBN1_UKTJ

About The Role: HomeServe are now recruiting for directly employed Gas Repair Engineers to join our team! Location - Ilford Full Time - You will average 40 hours per week over the year working annualised hours (less in summer more in winter) but your pay will not change! This includes some weekend, evening and bank holiday work Salary - £51,400. Plus a £3000 guaranteed bonus in your first year HomeServe offers an industry leading reward package to attract the best in our field: Seasonal hours (shorter hours in the summerwith the same pay) Additional paid overtime Fantastic pension scheme including Income Protection Cover 33 days days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months Free HomeServe Cover 8 policy Employee assistance programme looking out for you and your family Company van with fuel card Use of company tools, uniform and PPE Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development Learning and development opportunities Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager About the role: At HomeServe we put the customers' experience at the forefront of everything we do. As a Gas Repair Engineer you will undertake the maintenance and repair work of gas appliances and central heating systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. About The Candidate: What you must have: CCN1, CENWAT1, HTR1 & CKR1 (if successful, copies of your certificates must be provided) Full UK Driving Licence with no more than 6 penalty points Excellent customer service Proactive, 'can do' attitude Keen eye for detail and problem-solving skills At HomeServe youll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. Training & Support: To help you settle in to your career at HomeServe, you will undertake our extensive training programme. Week 1 - You will attend our Head Office in Walsall Monday - Friday, where we will coverall things HomeServe, health and safety and provide you with your tools and equipment Week 2 - You will be buddied up with an experienced HomeServe Gas Repair Engineer Where geographically appropriate we will pay for your accommodation and meal allowance for your induction. The next steps: If you believe you are who we are looking forward for then click apply now! If your experience matches what we need you will be sent an open book Gas Theory Paper, where you can use all resources available to complete it. If you are successful at this stage, we will be in touch to invite you to an in-person interview. It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen. About The Company: Here at HomeServe we work hard to build an inclusive, supportive, engaging and collaborative culture that empowers all our people to do the right thing. HomeServe has got over 30 years' experience taking care of the nations' homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics our home experts are ready to get the job done. TPBN1_UKTJ

Proven experience as a Customer Relations Manager, Admissions Manager, or similar within the care or healthcare sector. We are working in exclusive partnership with an elderly care provider who is seeking to appoint a Regional Customer Relations Manager across the East Midlands. Customer Relations M

Regional Customer Relations Manager Location: Ideally Aylesbury (with support for homes in Buckingham) Salary: £45,000 + Bonus Contract: Full-time, flexible working patterns available Are you a relationship-builder with a passion for delivering exceptional customer experiences? Do you thrive in a r

A leading healthcare platform is looking for a Customer Care Knowledge Manager to oversee knowledge and AI systems enhancing the customer care experience. Strong analytical skills and prior experience in customer care and AI functionalities are vital for success.

You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. Dual Site Customer Relations Manager. Experience in sales, customer service, or family liaison roles; care sector experience is advantageous.

A reputable company in the United Kingdom is seeking an experienced Assistant Manager to join their team in South Croydon. The role involves supporting daily operations, handling customer inquiries, and assisting with administrative tasks.

A care home group is seeking a Regional Customer Relations Manager to enhance care provision across its homes. Ideal candidates should have strong customer service skills, a sales background, and the ability to foster relationships.

Our mission is to digitise the social care sector (care homes and home care agencies) and help hundreds of thousands of carers to provide a better quality of care to the UK’s most vulnerable people. As a Customer Success Manager, you will oversee the onboarding and success of our Enterprise and Ke

Are you a relationship‑builder with a passion for delivering exceptional customer experiences? Do you thrive in a role where every interaction can make a meaningful difference to someone’s life? We’re looking for a Regional Customer Relations Manager to join our team and drive the growth of ou

This role is focused on managing existing customer accounts, fostering relationships, and providing excellent customer care without the stress of sales targets. A well-established global freight forwarding organisation is seeking an Account Manager to join their Southampton team. The ideal candidate

That’s why over 2,000 providers across the UK choose Log my Care to deliver safer, smarter, more proactive care that is transforming the lives of over 20,000 people every day. Log my Care is the platform for next-generation care providers. Build customer advocacy through face-to-face meetings—so

A global fashion retailer in Greater London is seeking an Assistant Manager for their Store to support operations and elevate customer care. You will oversee team training, resolve customer conflicts, and drive sales by monitoring product placement and performance metrics.