Customer experience jobs in Litherland - Page 19Create job alerts

General Manager – Quick Service Restaurant (QSR) Reports To: Operations Why is this the job for you? Are you looking for a challenge unlike others in a sensational venue steeped in history? Would you want to be part of a management team that sets the bar in standards and quality in the site? Are you someone who takes great pride in their work? Do you see yourself as a rising star in a company with many roads to progression? Casual Dining is king in this market, we’re passionate about serving great food fast — without compromising on quality or hospitality. Our team thrives in a fast-paced environment where teamwork, consistency, and customer satisfaction are at the heart of everything we do. We’re looking for a General Manager who can lead by example and is happy to be hands on in the Kitchen. Position Summary The General Manager oversees all front of house & kitchen operations to ensure efficiency, food quality, and adherence to safety standards. This role requires a hands-on leader who can manage staff, control costs, and maintain a clean, organized, and positive work environment. Key Responsibilities * Lead and supervise all kitchen operations during shifts, ensuring timely and consistent food preparation. * Recruit, train, and develop kitchen staff, fostering a culture of teamwork and accountability. * Maintain high standards for food quality, presentation, and portion control. * Enforce proper food handling, sanitation, and safety practices in compliance with health regulations. * Monitor inventory, manage ordering, and minimize food and labor costs. * Collaborate with management on menu development, production schedules, and promotional items. * Troubleshoot operational issues quickly and effectively to maintain smooth service flow. * Ensure all equipment and kitchen areas are cleaned and maintained properly. * Analyze kitchen performance metrics and implement improvements as needed. Qualifications * Experience of leadership or kitchen management or supervisory experience in a QSR or fast-casual environment. * Strong knowledge of food safety, sanitation, and quality control standards. * Proven leadership and team management skills. * Excellent organizational and time-management abilities. * Ability to work efficiently in a high-volume, fast-paced environment. * Basic understanding of inventory control and cost management. * ServSafe Manager Certification (or equivalent) preferred. What We Offer * Performance-based bonuses. * Paid time off and flexible scheduling. * Opportunities for growth and career advancement. * Supportive and collaborative team environment. How to Apply Simply click apply now and you will get a call back with all the information on the company and site

Job Title: Cyber Security Operations Manager Location: Liverpool City Centre on a Hybrid working basis Salary: Up to £75,000 per annum Depending on experience Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday to Friday Acorn are looking to recruit a brand-new role as a Cyber Security Operations Manager. The Cyber Security Operations Manager will lead the operational security function responsible for protecting the organisation's information assets, technology services, and users. This role oversees all security operation functions, incident response, threat detection, vulnerability management, and continuous improvement of the organisation's security posture. Working closely with Infrastructure, Cloud, Architecture, Governance, Compliance and Risk teams, the manager ensures that security operations are proactive, resilient, and aligned with business needs. Responsibilities: Lead and manage the daily operations of the internal Security Operations team and primary relationship with any outsourced SOC solution ensuring 24/7 monitoring and response coverage. Oversee cyber defence capabilities including SIEM, SOAR, EDR/XDR, threat intelligence, and identity protection. Develop and maintain operational procedures, playbooks, and response frameworks. Direct the full incident response lifecycle: detection, triage, containment, eradication, recovery, and post-incident review. Coordinate major incident management with IT Infrastructure, Cloud, and Business teams. Ensure lessons learned are captured and drive meaningful improvement. Oversee the vulnerability management programme, ensuring timely identification, prioritisation, and remediation of risks. Partner with asset owners to ensure patches, configuration hardening, and remediation actions are completed. Support risk assessment processes and provide input to security governance and compliance teams. Ensure the design, tuning, and optimisation of detection rules, alerts, and correlation logic across security platforms. Drive automation initiatives using SOAR to improve response speed and reduce operational workload. Maintain robust coverage across cloud, on premise, network, and endpoint environments. Build capability through training, certifications, and knowledge-sharing programmes. Work with technology, business, and leadership teams to communicate risks, incidents, and security posture. Support audits, regulatory assessments, and customer assurance activitiesAbout you: Requirements: Experience managing a SOC or security operations function within a complex enterprise environment. Strong understanding of SIEM, SOAR, EDR, IDS/IPS, firewalls, and cloud-native security tooling. Knowledge of cyber security frameworks such as NIST CSF, MITRE ATT&CK, ISO 27001, or CIS Controls. Demonstrated expertise in incident response and threat management. Experience working in hybrid cloud environments (Azure, AWS, or GCP).Grow with Acorn: We bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgementBenefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & moreOur Commitment to our colleague's: Earn recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer Disability Confident Level 1 & 2 Menopause Friendly accredited Armed Forces Covenant signatory Great Places to Work 2024/25 Best Place to Work for Development Best Place to Work for WomenBefore applying, please know: If your application is successful, we will run relevant employment checks prior to your employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements We can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-we'll work with you to make sure you can do your best work.Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Cyber Security Consultant, Head of Cyber Security, Cyber Security Operations Supervisor, IT Cloud Operations Manager may also be considered for this role

Trainee HR Manager Thinking About a Career Change? Why Not Choose HR? If you've reached a crossroads in your professional life and are looking for a fresh start in a people-focused, rewarding industry then Human Resources might be exactly what you're looking for. Many of their candidates come from diverse professional backgrounds retail, customer service, administration, healthcare, education, hospitality, and more. What they all have in common is the desire to do meaningful work, support others, and build a stable, long-term career. Their HR Career Change Programme They specialise in helping individuals transition into HR-starting with recognised qualifications and ending with real job opportunities. Whether you're working full-time, part-time, or in between roles, their online learning and personalised recruitment support can help you make a successful move into the HR profession often in just a few months. Please note that this is a training course and fees apply. Why Human Resources? The HR profession is growing steadily across all sectors. As businesses put more focus on employee wellbeing, development, and company culture, skilled HR professionals are more important than ever. Even entry-level roles in HR offer strong salaries, clear progression routes, and opportunities to specialise over time (in areas like learning & development, recruitment, employee relations, and more). Here are typical UK salaries at various stages of the HR journey: • HR Administrator - £30,000+ * HR Assistant - £35,000+ * HR Officer - £35,000+ * HR Advisor - £38,500+ * HR Manager - £55,000+ And with hybrid and remote roles increasingly common in HR, the flexibility is there too. How It Works - Your 3 Step Journey Into HR Step 1 - CIPD Level 3 Certificate in People Practice The CIPD Level 3 Certificate in People Practice is the industry-standard entry point into Human Resources. It's assignment-based (no exams), and is delivered fully online with expert tutor support. • Accredited by the Chartered Institute of Personnel & Development (CIPD) * Covers recruitment, employee relations, HR systems, and more * Complete in approx. 10-12 weeks at your own pace This course not only boosts your employability - it also gives you the confidence and credibility to take the leap into a new industry. Step 2 - Tailored Recruitment Support Once you're qualified, their Recruitment Support Team will help you translate your background and new qualification into real job opportunities. They've been helping career changers break into new roles since 2007-and their 4.8 Trustpilot rating shows how serious they are about your success. You'll get: • A professionally written, HR-focused CV * Job-matching advice tailored to your experience and location * Application support, interview prep, and mock interviews * Ongoing 1-to-1 guidance to help you land your first HR role Step 3 - Start Your New HR Career Most of their candidates secure their first HR job within 3-6 months of qualifying-and often sooner if they're based near a major town or city. And to give you confidence, they offer a Money Back Guarantee : If they can't help you secure a role within 12 months of passing your qualification, they'll refund your training fees. Flexible, Affordable, Achievable To make things easier, they offer flexible payment options to spread the cost of your training over 12 months-so you can get qualified without financial pressure. Ready to Make the Change? Enquire now and one of their experienced Career Consultants will contact you within 4 working hours to answer your questions and help you take the first step towards a new, rewarding career in Human Resources.

Sous Chef Location: the Design Museum, London Salary: £37,850 per annum + paid overtime Contract: 40 hours per week, 5 days out of 7 At RA Venues, we inspire great experiences at some of the UK's leading cultural and heritage destinations. We celebrate great food and legendary service across our portfolio of clients. We are looking for a talented and experienced Sous Chef to join our team at our prestigious contract at the Design Museum, based in the heart of Kensington. Known as one of the world's leading museums devoted to contemporary design in every form, the Design Museum is a breathtaking, modern venue that hosts a variety of exhibitions as well as boasting a great conference & events portfolio. You will be working with a menu, curated by a Masterchef UK Winner! A menu where food and culture come together is on offer, as well as uniquely designed afternoon teas! The Sous Chef will thrive in supporting the Head Chef to deliver exceptional food while ensuring the smooth operation of the kitchen. You will be passionate about food quality and presentation, maintaining high standards, and ensuring that all dishes are prepared and presented to perfection. You will be integral in leading the kitchen team, training and mentoring junior staff, and ensuring that operational efficiency and food safety standards are met. What we can offer you: A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged. The chance to work in a truly beautiful and inspiring setting, surrounded by nature and stunning gardens. 20 days annual leave (Excluding bank holidays and national holiday days) Free staff meals whilst at work. Access to Compass Group company perks & benefits. Perks for Works discounts and promotions Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks. On-site F&B discounts. Responsibilities: Supporting the Head Chef: Assist the Head Chef in all aspects of kitchen management, including menu creation, food preparation, and ensuring that kitchen operations run smoothly. Team Leadership: Train, mentor, and supervise kitchen staff, ensuring high standards of food preparation and cleanliness. Food Quality and Consistency: Ensure that every dish is prepared and presented according to the venue's standards, maintaining consistency and quality at all times. Stock Management: Assist in ordering, stock rotation, and inventory control, ensuring that stock levels are maintained and waste is minimised. Health and Safety: Adhere to health, safety, and hygiene regulations to ensure the kitchen operates in a safe and clean environment. Cost Control: Work with the Head Chef to ensure food costs are controlled and within budget, while maintaining the highest quality. Customer Focused: Ensure that dishes meet client and customer expectations, adapting to special dietary requirements and requests as needed. Operational Support: Take charge of the kitchen when the Head Chef is absent, ensuring the operation runs smoothly. About You: Culinary Expertise: Proven experience in high-quality catering, ideally within a similar venue or setting, with a passion for creating exceptional dishes. Leadership Skills: Ability to supervise and motivate a team of kitchen staff, ensuring a high level of performance. Food Safety: A strong understanding of food hygiene and safety standards, with the ability to enforce them in the kitchen. Team Collaboration: Ability to work well with both front-of-house and kitchen teams to deliver a seamless customer experience. Organisational Skills: Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment. Adaptability: Flexibility to assist in all areas of the kitchen and respond to changing demands during service. Passion for Food: A deep enthusiasm for culinary arts and delivering an exceptional dining experience. Creativity: Ability to contribute to menu planning and innovation, keeping up to date with culinary trends. Financial Awareness: Ability to manage food costs and contribute to the financial success of the venue. As a Sous Chef, you will ideally have a background in high-quality catering and be eager to further develop your culinary skills in a prestigious venue. You will be dedicated to maintaining a high standard of food and service, leading your team to ensure operational excellence and customer satisfaction. About Us: Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website. We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme. Job Reference: com/1703/41996001/52796572/SU #RA Venues TPBN1_UKCT

No customer service representative experience required.

Looking for a sales opportunity but dont have much experience? Feeling stuck in retail or sales with limited growth and earning potential?. Our London-based client has entry-level sales roles available, ideal for candidates with or without prior experience. Strong English speaking and writing skills

It's a systems-led customer experience position where you'll be equally comfortable talking to a frustrated subscriber and fixing their account on the spot. Beyond the day-to-day, you'll be a key feedback loop into the wider business, flagging retention risks, recurring issues and customer insight t

More about the company you will be working for Please be advised this apprenticeship is not working for Places for People, we are supporting with the recruitment for Muir.Muir was established in 1968 and have beenworking with people to maximise their quality of life ever since.They own and manage mo

You’ll be trusted to handle customer queries, identify opportunities for improvement, and help us deliver a consistently high-quality experience. Experience using tools like Intercom or similar customer support platforms. The chance to help shape a growing customer experience function in a fast-mo

More about the company you will be working for Please be advised this apprenticeship is not working for Places for People, we are supporting with the recruitment for Muir.Muir was established in 1968 and have beenworking with people to maximise their quality of life ever since.They own and manage mo

Minimum 2 years of experience in a customer support, claims, or administrative role within an insurance or compliance-related organisation. Customer Experience Specialist (UK). We’re looking for a highly organised and detail-oriented Customer Experience Specialist to join our insurance contact cen

An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience. Collaborating with different functions to ensure optimized customer experience. Using omnichannel ap

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. Experience partnering with Sales to drive renewals, customer health planning, and upsell opportunities. You can work with customers to deliver exceptional experiences and outcomes.

Whileexperience matters,we'remost interested in individuals who live our People Promises: those who do the right thing, are enthusiastic and eager to grow, believe in community spirit, show respect, and enjoy their work.

Medical Information Customer Experience Specialist SwedishThe Medical Information Customer Experience Specialist (MICES) provides accurate, high-quality technical and medical information to healthcare professionals, patients, and caregivers. The role requires delivering excellent customer service i

A leading retail company in Greater London is seeking an Assistant Store Leader focused on Customer Experience. Candidates should have 2-4 years of retail leadership experience and a genuine passion for customer service. The role emphasizes coaching a high-performing team, engaging customers effecti

A retail company is seeking a Showroom Sales Executive in Cookstown to provide exceptional customer service throughout the sales process. The role involves maintaining excellent product knowledge, managing customer interactions from inquiry to delivery, and ensuring sales targets are met. Ideal cand

We’re looking for a Customer Experience Agent (CXA) who combines technical expertise with a passion for delivering exceptional customer service. Partner with Customer Success and Account Managers to align on high-priority accounts and deliver a joined-up experience. Customer Experience & Engagemen

A leading global coffee company in South Yorkshire is seeking an Assistant Manager to lead shifts, ensuring commercial success and outstanding customer experiences. Ideal candidates will have experience in retail or hospitality, a growth mindset, and the ability to drive KPIs.

Value Selling – Understand customer needs through thought‑provoking envisioning, agreeing prioritised business challenges, and delivering effective product simulations that result in strong board‑level propositions, with financial options that align with the customer’s transformation ambitio

You will be responsible for welcoming customers, processing bets, and providing excellent customer service. A passion for customer service and strong interpersonal skills are essential.

Ideal candidates should have strong communication skills, a proactive attitude, and previous experience in customer service or retail. A customer service solutions provider in the United Kingdom is hiring a Customer Service & Sales Advisor for a permanent position based in Newcastle-under-Lyme. You

The ideal candidate will have a minimum of 5 GCSEs, strong customer service skills, and a positive attitude.

A leading retail company in the UK is seeking a passionate Sales Manager to lead a team in delivering exceptional customer service.

Order Acknowledgement – includes updating comments for all orders, timely updates to the customer on the delivery of their PO’s, and review of customer’s PO instructions to Chempax comments for accuracy. Process orders from customers in a timely manner, ensuring order accuracy and compliance w

We’re looking for a Customer Experience Team Leader to join our Rollover team — a well‑known, fast‑growing food brand — where you’ll play a key role in shaping how we support and engage with our customers every day. Experience in a Customer Service Team Leader / Supervisor role (or ready

A progressive automotive company is seeking a Customer Engagement Advisor for their Customer Experience team in Bicester. Candidates should have at least 6 months of customer service experience, strong communication skills, and a passion for the electric mobility revolution. This role involves handl

A leading telecommunications provider in Londonderry is seeking a Retail Advisor to deliver exceptional customer service. You will warmly welcome customers, recommend tailored solutions, and contribute to maintaining an organized store.

A professional services firm in the UK is seeking a Customer Experience Design Consultant with over 2 years of relevant consulting experience. The role involves designing personalized customer journeys, utilizing platforms like Pega CDH, and collaborating with project teams to enhance customer engag

The Customer Experience Manager drives outstanding customer satisfaction and loyalty by monitoring key experience metrics, using data insights to identify and implement improvements, and ensuring effective resolution of customer complaints to uphold the company’s commitment to service excellence.

A catering services provider in North Kesteven seeks a Customer Services Assistant who will be part of a friendly team dedicated to excellent customer service.

A well-known retail brand in London is seeking a Store Leader to drive the team in delivering exceptional customer service and fostering a positive store culture. The ideal candidate will have prior leadership experience in a fast-paced retail environment and a passion for team development.

A leading airline company is hiring a Customer Delivery Lead to enhance the customer experience by translating strategic goals into actionable plans. Candidates should have strong stakeholder management skills, a background in customer experience, and a proactive approach to problem-solving.

A music-focused organization is seeking a Director of Customer Relations to lead operations within the Customer Relations department.

An understanding of the barriers unemployed job seekers face in obtaining a new job Experience of working in a high-performance culture Experience of delivering services to specific quality standards Knowledge of the employability industry Experience of working with people in the provision of ‘inf

A global retail brand in London seeks a Store Assistant to engage customers and support the store's operational needs. Skills in communication are necessary, with or without prior retail experience.

Candidates should be customer-focused and team-oriented, ready to make impactful decisions. The role involves overseeing operations, ensuring customer satisfaction, and maintaining safety standards. As a Shift Lead, you will be pivotal in creating a positive environment for both colleagues and custo

A leading company in electric mobility is seeking a Customer Experience Manager to enhance customer interactions across channels. The ideal candidate will have strong relationship-building and communication skills, along with experience in customer service roles. This role involves managing inquirie

We are supporting the search for a Customer Experience Manager; someone with contact centre or insurance QA/leadership experience to take ownership of customer interaction quality across calls, live chat and email. My client is a SaaS provider specialising in technology that supports real‑time cus

You will be responsible for developing solution architecture, engaging stakeholders, and implementing solutions that enhance customer experiences. The ideal candidate should have proven experience with Salesforce Service Cloud and expertise in digital marketing technologies. A leading technology com

Ideal candidates have retail experience, strong leadership abilities, and a passion for sports.

Lead the development and implementation of a customer-focused retail strategy, ensuring partners, dealers, and agents align with the brand’s customer experience standards. Connect the dots between different customer-facing and backend teams to enhance the end-to-end customer experience. Position:

A vibrant fashion retailer in Greater London seeks sales associates to provide excellent customer service and manage inventory. Candidates should possess strong communication skills and have a background in retail or customer service.

The successful candidate will lead a diverse team to deliver exceptional customer experiences and manage store operations. Responsibilities include training and empowering your team, assisting customers with tailored solutions, and developing community relationships to optimize store strategy.