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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Senior Account Manager Industry: Learning & Development Location: UK (Hybrid) Salary: £40k- £55k base + bonus + benefits A leading UK Learning & Development provider is seeking a Senior Account Manager to lead and grow a portfolio of high-value customer accounts. This is a strategic role for an experienced account professional with a strong understanding of consultative, solutions-based selling in the L&D space. The Role: You will own a portfolio of established Learning & Development clients, balancing active and dormant accounts, with a focus on increasing share of wallet, expanding training solutions, and strengthening long-term partnerships. You’ll also act as a role model and senior presence within the account management function. Key Responsibilities: • Lead senior stakeholder relationships across key Learning & Development accounts, • Drive revenue growth through account expansion, cross-sell, and upsell activity, • Re-engage dormant clients and uncover new learning opportunities, • Build and deliver strategic account plans, • Lead high-level client meetings and commercial discussions, • Prepare and present high-quality proposals and solutions, • Use CRM data and market insight to prioritise pipeline activity, • Collaborate with delivery, finance, bids, and operational teams, • Act as a mentor and role model within the wider team, • Maintain high levels of customer satisfaction and retention About You: • Proven experience as a Senior Account Manager or similar role in Learning & Development, training, or professional services, • Strong track record of delivering revenue growth across complex accounts, • Experience selling services or solutions (not products), • Confident engaging with senior stakeholders, • Strategic, commercially astute, and data-driven

We are seeking a polished and customer-focused professional to join our dynamic team. The successful candidate will be responsible for delivering a world-class customer experience, handling enquiries with professionalism, efficiency, and attention to detail. This role encompasses end-to-end customer case management, meaningful customer engagement, and close collaboration with internal teams to ensure every interaction reflects the quality, craftsmanship, and service excellence synonymous with the Christopher Ward brand. Key Responsibilities: • Customer Communication: Deliver prompt, courteous, and professional support across phone and email, consistently reflecting the Christopher Ward brand tone and commitment to excellence., • Issue Resolution: Handle customer concerns with empathy and efficiency, ensuring swift resolution and a positive outcome that reinforces trust in our brand., • Product Expertise: Cultivate in-depth knowledge of our timepieces and services to provide informed, accurate, and tailored guidance to customers., • Customer Insight: Capture and relay valuable customer feedback to relevant teams, contributing to continuous product and service improvement., • Cross-Department Collaboration: Partner with internal teams—including Operations, Repairs, and Marketing—to streamline the customer journey and resolve complex enquiries., • Proactive Service: Identify opportunities to delight customers through thoughtful service enhancements, including appropriate upselling of products or services that match their needs., • CRM Accuracy: Maintain detailed and accurate records of all customer interactions within the CRM system to ensure seamless communication and follow-up., • Performance Excellence: Consistently meet or exceed individual and team KPIs, including response time, resolution rate, and customer satisfaction benchmarks. Skills and Qualifications: • Experience: At least 2 years in a customer service role., • Communication: Excellent verbal and written communication skills., • Problem-Solving: Strong ability to think on your feet and resolve issues creatively., • Technical Skills: Proficient with CRM systems and Microsoft Office. Familiarity with Zendesk is a plus., • Adaptability: Comfortable working in a fast-paced environment., • Customer Focus: A genuine passion for delivering excellent service., • Team Player: Able to work well with others and maintain a positive attitude., • Attention to Detail: Careful and precise in your work., • Knowledge of the watch (or luxury jewellery) industry ideal but not required Hours & Location: Office based, 5 days per week (in person) Bell Street, Maidenhead. We operate 09:00-17:00 with a 1-hour, unpaid lunch.

Have you got a proven track record in managing and growing key digital customer accounts, including Amazon Vendor Central, while driving profitable sales growth? Do you have strong analytical and commercial experience? Are you experienced in working cross-functionally to deliver operational excellence, resolve issues efficiently and build long-term customer relationships? Macgregor Black are partnering with a global market leading arts and crafts brand, on the search for a Key Account Manager - Digital. As Key Account Manager - Digital you will be responsible for driving commercial performance within the e-commerce / marketplace function. You will be a critical thinker who is dynamic and positive; your ideas and initiatives will contribute to the success of the team and the company. Excellent organisational, analytical, numerical and problem-solving skills are critical to the role. Key Responsibilities: • Confident in a customer-facing and account management role., • Highly analytical with strong Excel and numerical skills., • Commercially minded with a solid grasp of margins, pricing, P&L and profitability., • Comfortable using digital tools and reporting platforms., • A critical thinker with a positive, proactive approach to growth and problem-solving., • Organised, results-oriented and able to manage multiple accounts and deadlines., • A strong communicator who builds trust and long-term relationships., • Able to translate data and insight into targeted actions and customer plans., • Attentive to customer feedback and able to share insights internally. What We're Looking For: • Manage and grow the sales and the profitability of your portfolio, • Use data to drive decision-making and identify gaps, risks and opportunities., • Use Excel and digital tools to analyse sales, trends, costs and customer behaviour., • Produce reports, KPIs and forecasts for internal stakeholders and leadership., • Collect and interpret market and performance data to inform strategy., • Promote our product portfolio using catalogues, digital tools and trade promotions., • Maintain and grow relationships through meetings, calls and email engagement., • Deliver insight-led presentations and recommendations to customers., • Implement account and channel strategies aligned with margin and growth priorities., • Use data to match products and brands to customer needs., • Identify and pursue new business opportunities within your channel., • Deliver accurate demand planning and reporting., • Monitor performance vs budget and propose tactical actions when required., • Take ownership from order entry to invoicing and delivery, working closely with Customer Service., • Manage credit notes, complaints and service issues efficiently., • Liaise with internal teams to resolve problems and support customer expectations., • Meet customers and deliver impactful insights and analysis., • Share feedback with marketing, trade marketing and product teams. Please contact Lewis Millican for further information.

Marketing / Growth Analyst I’m working with a major B2C services business going through a genuine transformation. They’re rebuilding their marketing, data, and digital capability from the ground up, with CEO-level backing, real budgets, and a clear ambition to reshape how their category is perceived. They operate like a retail business with weekly trading rhythms, growing media investment, and a big push into D2C and digital journeys. Marketing is being built intentionally lean, technical, and hands-on. They’re now hiring a Marketing Analyst to help build the analytics foundations from day one. This is not a reporting-only role. This is a builder role with real commercial impact. What you’ll be doing You’ll sit at the intersection of marketing, data, and commercial performance, helping the business understand what is driving growth and where to invest. • Connecting marketing, sales, and revenue data across complex customer journeys, • Building dashboards, reporting frameworks, and automated pipelines used in weekly trading and exec reviews, • Turning messy, fragmented data into clear commercial insight, • Supporting attribution, incrementality, and econometrics as broadcast and brand spend scales What we're looking for We are open on background and seniority. What matters most is analytical strength, commercial thinking, and a builder mindset. • Strong analytical fundamentals (SQL is a big plus), • Experience in marketing analytics, growth analytics, commercial analytics, retail analytics, or agency environments, • Comfortable working with tools like GA4, BigQuery, Tableau, or similar, • Commercially minded – you care about revenue drivers, CAC, LTV, and performance levers, • Curious, proactive, and comfortable with ambiguity This will suit you if: • You enjoy building systems, processes, and frameworks from scratch, • You like fast-paced, ambiguous environments with high ownership, • You want to influence real marketing and revenue decisions, not just report on them, • You’re happy working closely with senior stakeholders and challenging assumptions, • You prefer being in the trenches rather than producing decks for other people to action, • You’re comfortable being in the office 3 days per week in Maidenhead This probably won’t be right for you if: • You prefer highly structured, slow-moving corporate environments, • You want a narrow analytics remit in a large, siloed team, • You dislike ambiguity or having to figure things out as you go, • You’re looking for a remote-first role, • You want a pure data science or research role with minimal commercial interaction, • This is your first analyst role Benefits • Competitive salary with performance-based bonus, • Hybrid working model, with 3 days per week in a Maidenhead office, • Significant career progression as the marketing and analytics function scales, • Opportunity to build analytics capability from the ground up and influence senior leadership decisions, • Exposure to large-scale media investment and advanced measurement frameworks, • Pension, holiday allowance, and additional corporate benefits This is a rare opportunity to join early, shape how analytics is embedded across a business, and help build the foundations of a modern marketing engine. Please note: • Sponsorship can't be provided for this opportunity, • Candidates will be required to prove full existing right to work in the UK, • The successful applicant will be required to pass pre-employment checks

Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 50+ offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. As a member of the global Finance team, you will provide expert & collaborative financial partnership to our business leaders through accurate reporting, reliable analysis and actionable insight to support decision making for sustainable and profitable growth. You will play a pivotal role in shaping strategy and driving key initiatives within the Client Finance team. In this capacity, you will partner closely with business teams and industry leader to manage the financial operations of your industry client portfolio. This will involve working collaboratively with Market and Country leaders, Capability heads, and other executives. Additionally, you will engage with Market Finance Leads and regional finance teams across Financial Planning & Reporting and Controllership to ensure alignment and operational excellence. The Director reports to the VP, Client Finance for their respective Industry and will work in a matrix environment. You will lead a diverse team of Client Finance professionals based in multiple geographies with responsibilities across commercial finance and business operations and will be responsible for their growth and development. The individual is expected to demonstrate strong leadership presence, clearly communicate team and departmental goals, translate strategy into actionable plans, and contribut Your Impact Commercial Management – Support senior level decision making to achieve short and long term commercial objectives. • Partner with and Support (with Industry Leads/business teams) to deliver on annual growth and contribution margin targets for the industry client portfolio, • Work with commercial teams to evaluate business development opportunities in the context of strategic fit, commercial attractiveness and market risk, • Support the preparation of pricing proposals and deal structure, supported by the Commercial Success Team as needed, • Support commercial leadership and legal counsel in reviewing and negotiating contract terms to align with company standards, including identifying and escalating potential risks from proposed deviations, • Support Business Teams in the preparation of their annual strategic plans, • Prepare revenue scenarios and contribution margin expectations in support of annual planning cycle (Commitment and Target), taking into account business initiatives, investments, analysis of prior period trends and company financial objectives, • Lead and manage the preparation of rolling forecasts for revenue and contribution margin by providing analysis on changes from prior expectations and insights into assumptions impacting future projections, to inform decision-making and capacity planning, • Collaborate with Controllership and Revenue teams to ensure accurate and timely revenue recognition during monthly and quarterly close cycles. Provide guidance on new and complex transactions by aligning on accounting treatment and operational implementation, ensuring compliance with policy and close deadlines, • Support weekly revenue guidance process, evaluating key indicators (i.e. pipeline, sales expectations and delivery risks) to provide ongoing visibility to executive leadership and recommendations on appropriate updates to be provided, • Leverage quarterly results and profit modeling to maintain a forward-looking view of full-year profitability across clients, regions, and industries. Analyze key drivers of performance and identify actionable opportunities to enhance industry-level profitability. Collaborate with senior leadership to develop and support execution of plans that address risks and drive margin improvement, • Manage the team responsible for minimising the “quote to cash” time table (i.e. billing, collections) to optimise trade working capital and limit long standing overdue balances and accrued revenue, • Intervene in concert with business leaders and Market Finance Leads to address and resolve client related issues, • Lead and actively contribute to initiatives that strengthen collaboration, inclusion, and knowledge-sharing within the Client Finance Team and the broader local Finance Community, fostering a connected and high-performing culture, • Create and foster an environment of learning, growth and excellence by promoting learning and development initiatives and knowledge sharing, • 8+ years’ experience managing a team in finance and operations, • Speak fluent English, • Strong Excel competency, • Strong interpersonal and communication skills, • Experience influencing decision making in a matrixed organisational structure, • Highly organised and able to work according to fixed calendar cycles at a global scale (multinational across multiple time zones), • Education:, • Bachelor’s degree, MBA or accounting qualification preferred Additional Information Set Yourself Apart With • Experience working closely with senior leaders and contributing to presentations for executive-level stakeholders, • Strong presentation/PowerPoint and PowerBI competency, • Experience in Technology Consulting or other service sector, • Experience working at one of the top global marketing & communications networks

About Scrumconnect Consulting Scrumconnect Consulting is a technology-driven consultancy specialising in digital transformation, data, AI, and emerging technologies across regulated and complex industries. We partner with organisations to design, build, and scale innovative solutions that combine deep domain expertise with cutting-edge technology. Role Overview We are seeking a UK-qualified Graduate Lawyer with a strong interest in legal technology, artificial intelligence, and innovation to join our growing Legal AI team. This role sits at the intersection of law, product, and AI, acting as a Legal Subject Matter Expert (SME) for an advanced Agentic AI and Generative AI platform designed for law firms and in-house legal teams. You will help translate real-world legal workflows into AI-powered solutions, ensuring our product is legally accurate, commercially relevant, and trusted by legal professionals. This is an ideal opportunity for a graduate lawyer who is tech-curious and motivated to shape the future of legal practice beyond traditional fee-earning roles. Key Responsibilities Act as the legal Subject Matter Expert for AI-driven legal workflows across practice areas such as: Corporate Commercial Disputes Employment Real Estate Additional responsibilities include: Translating complex legal processes into structured inputs for Agentic AI and Generative AI systems Collaborating closely with product managers, AI engineers, and designers to embed legal reasoning into AI agents Providing insight into law firm workflows, pain points, and barriers to technology adoption Supporting client demos, pilots, and feedback sessions as a legal expert Working with sales and customer success teams to explain the legal capabilities of the product to law firms and in-house legal teams Required Qualifications Law degree (LLB or equivalent) from a UK-recognised institution LPC, SQE, or Bar Course completed or in progress (qualification not mandatory) Desirable Experience & Skills Strong grounding in UK law and legal reasoning Experience in a law firm, legal tech company, or legal innovation team Demonstrated interest in legal technology, AI, or digital transformation Familiarity with Generative AI tools (e.g. LLMs, copilots, legal AI platforms) Curiosity about Agentic AI, workflow automation, and decision-support systems This Role Is Ideal for Someone Who Is excited by technology and innovation, not just traditional fee-earning work Wants to influence how AI is used safely, responsibly, and effectively in legal practice Enjoys working across disciplines and building products, not just documents What We Offer A non-traditional legal career path at the forefront of AI innovation Hands-on exposure to Agentic AI and Generative AI product development The opportunity to shape how lawyers work with AI in real-world practice A collaborative, forward-thinking environment focused on learning, impact, and growth Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued, and supported. We welcome applications from candidates of all backgrounds and experiences and actively encourage applications from women, people with disabilities, under-represented communities, and those seeking flexible working arrangements

Our client: Leading food organisation working across all out of home sectors both public and private sector Fantastic culture focused on personal development that offers flexible working Clear strategy focused on sales and profit growth. Research & insights are at the centre of decision making This Customer Marketing Manger r ole is ideal for forward thinking individual, who has experience of marketing to new and existing customers Role is split between the office in Windsor (2 days) and home (3 days) The role: The successful Customer Marketing Manager will support National Account managers to develop bespoke customer marketing planning and activity to drive growth and build relationships. The Customer Marketing Manager will develop and execute sector marketing strategies to win, grow and retail business this will be across all channels including digital. As Customer Marketing Manager you will use insights to develop propositions that demonstrate a strong understanding of the customer. You will create a rolling marketing plan that incorporates on and offline activity The Customer Marketing Manager will be a sector expert and be up to speed with trends and key issues affecting the sector Ideal candidate: You will have experience of leading and developing a customer marketing strategy gained from FMCG, hospitality or foodservice The Customer Marketing Manager will have excellent insight skills with the ability to use the full marketing mix to deliver objectives In addition, you will have excellent copy writing and digital skills Having fantastic relationship building skills you will be able to communicate and influence with internal and external stakeholders. You will have excellent planning and organization skills and will be able to work independently on your own initiative and be a self-starter with can-do attitude Benefits & details: Salary up to £42 plus £7k car allowance and excellent benefits Fantastic culture with genuine focus on personal development Role is split between the office in Windsor (2 days) and home (3 days). This role is customer facing from time to time, so a driving licence is essential Please send your CV using the form on this page,quoting reference 1/17592/7 . Confidentiality assured. Whilst we would like to respond to all our on-line applicants, regrettably we are unable to do so due to the high volumes we receive. If you do not hear back within 14 days unfortunately the relevant consultant has decided not to progress with your application. For alternative opportunities please search our vacancies on our website. Seven Search & Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary (interim) workers. By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website. TPBN1_UKTJ

Senior Business Development Manager Salary: £65,000 £70,000 base + 40% bonus + £6,500 car allowance Location: Field-based (London/Southeast) + Ascot office visits Sector: AV/IT Hardware Enterprise B2B Sales What You'll Be Doing: Driving new business development and revenue growth across enterprise accounts Reactivating lapsed clients and expanding current relationships Building strong partnerships with channel partners and distributors Shaping solutions through insight-led engagement and tailored proposals Leading compelling presentations, demos, and client training sessions Representing the company at industry events and exhibitions Working cross-functionally with internal teams to ensure a seamless customer experience What We're Looking For: Strong, recent relationships with enterprise end users Proven track record of success in high-value account management Deep experience in B2B AV/IT/hardware sales Commercially savvy with strong communication and negotiation skills Proficiency with CRM tools (MS Dynamics preferred) UK driving licence & comfortable with regular travel TPBN1_UKTJ

Description Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your role: This is a high-impact, highly technical role for a capital analyst or data scientist who wants to go far beyond regulatory calculation. You'll use modelling, automation, and analytics to shape real commercial and underwriting decisions across Centrica Home. You'll expand how the capital model is used across the business, automate trusted end-to-end workflows, build intuitive interactive dashboards (Python/pandas, Streamlit/Plotly), detect performance trends early, and translate insights into clear underwriting actions. You'll also design repeatable AI-enabled competitor monitoring, turning complex signals into crisp, actionable recommendations for senior leaders, with impact at scale across ~10 million customers. Responsibilities of the role: Capital model development & use-case expansion Enhance and evolve the capital model. Proactively identify new business use cases for capital outputs and embed them across the organisation. Bring stakeholders with you, improving decision quality and model adoption. Automation & trusted workflows Streamline and automate core processes - data ingestion, validation, run logging, results storage. Ensure outputs are reliable, reproducible, and ready for decision-making at pace. Underwriting performance & actionable insight Monitor underwriting performance and emerging trends (profitability, loss ratio drivers, etc.). Drive recommendations that influence pricing and underwriting decisions. Prioritise early trend detection over retrospective explanation. Best-in-class dashboards & visualisation Build and own clear, interactive dashboards and "what-if" tools. Make capital and underwriting insights easy to explore and hard to misinterpret using tools such as Plotly, Streamlit, or similar. Competitor & market intelligence (AI + analytics) Develop repeatable, AI-powered monitoring of competitor propositions, service levels, and customer sentiment (where appropriate). Deliver concise "what changed / so what / now what" updates that inform commercial and underwriting strategy. Here's what we're looking for: Capital modelling experience , ideally within insurance, with a track record of turning capital outputs into business decisions. Strong understanding of underwriting performance , including how to investigate movements and recommend actions. Excellent communication and persuasion skills , able to present clearly to senior stakeholders, handle challenge, and land decisions with a structured narrative. Advanced dashboarding and visualisation capability , creating tools that make complex information simple, intuitive, and actionable. Strong Python skills (pandas, Streamlit, automation mindset) - using technology to make insight faster, clearer, and more scalable. Bonus skills: SQL (SQLite/Postgres), practical LLM workflows with evaluation/guardrails, competitor intelligence experience. Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you. If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. TPBN1_UKTJ

About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for a Helpdesk Support Engineer to be a key part of our Egham team, representing proAV taking full responsibility for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects. You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment. This is an exciting opportunity for an exceptional Helpdesk Support Engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience of the position will be reflected by the remuneration and benefits package. Key Responsibilities: * Providing support for c450 end users, including office and remote users. * Provide face to face, floor walking and remote telephone troubleshooting support to end users. * Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member. * Working within a team to ensure all calls are responded to within SLA targets & requirements. * Building and maintaining Desktops / Laptops (HP & Dell). * Ensuring that support tickets are dealt with promptly and appropriately. * Reasonable understanding of IT hardware and Windows OS and software is essential. Personal skills: * Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively. * Be a self-motivated and independent learner. * Can communicate effectively in different ways and to people with different levels of knowledge. * Be able to apply critical questioning to get to the root of the problem quickly. * Have a basic understanding of IT concepts and can resolve technical problems. * Have a can-do attitude and show empathy for people. * Strong organisational skills and the ability to adhere to company procedures and deadlines. * Motivated to learn and pursue a career in IT. * The ability to work both alone and in a team. * Professional attitude and a strong work ethic. * Strong Troubleshooting and fault-finding skills. * Have the ability to work collaboratively with people from different disciplines and cultures. * Excellent customer services experience / telephone manner. Desirable skills: * A degree (in an IT discipline) preferred but not essential. * Office 365, knowledge using IOS & Android. Hours of work: 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply

Business Development Manager Cantello Tayler Recruitment are currently recruiting for a Senior Business Development Manager to join our client based in Ascot. An external field-based role, with the requirement to attend the Ascot office for departmental/business meetings, training/development/appraisals and for client meetings. The successful candidate must live within a reasonable commutable distance to Ascot, Berkshire. Competitive Salary and Benefits. Business Development Manager duties and responsibilities: Exceed personal and team sales targets within new, existing and lapsed top revenue generating, Large End User Accounts. Maintain regular visits with key channel partners related to your sales area with the aim of qualified lead generation. Proactively manage a pipeline of qualified leads from various sources, understanding requirements to enable a targeted proposal that will lead to the point of purchase order. Maintain an accurate sales pipeline. Provide data led, objective and accurate forecasting. Maximise the contract value of all sales engagements, using the company product pricing policy. Ensuring the CRM system is always updated with all supporting information and quotations and provide a personal 3-month rolling forecast each week to the Sales Manager. Provide longer term, team wide pipeline forecast monthly to Sales Manager. Prepare, arrange and carry out high quality on brand presentations to new and existing customers. Arrange and carry out product demonstrations, training and attendance or managing exhibitions or events as required. Compile and present whole sales team plan at quarterly reviews with Senior Management Support own sales team as required to ensure the whole team target is achieved. Collaborate with the wider Business Support and Customer Service teams, bridging the gap between customer, delivery and service, ensuring that the delivery team have the information required for timely deliveries. Working with Sales Development Team and by using your own insight and knowledge to build up a list of targeted prospective customers via industry news, LinkedIn and other networking / lead generating opportunities. Achieve assigned KPIs such as customer meetings, call/email targets, pitches and price proposals. Contribute and collaborate on ideas, opportunities, market strategy and blockers as part of the sales & marketing team and the wider group. Working proactively with the sales team to exceed team and group sales targets along with your own. Keep up to date, accurate records of your activity so we can track activity against revenue performance. Report any feedback from customers which may help guide the company's business strategy To performance always in line with the Company's competencies/values, policies and procedures. To undertake any other duties reasonable to the job level as deemed appropriate by the Company. Business Development Manager required skills and experience: Proven in-depth track record of success within a new business development role in IT/hardware with experience of working as part of an AV business. Substantial experienced in selling into one of the Company's defined verticals. Demonstrates a natural product mindset, offering value-add customer solutions. Commercially minded, able to articulate and present solutions that demonstrate a clear value. Demonstrates a customer first approach and is proactive and professional in resolving any challenge that they are faced with. Logical, organised and flexible when needed, excellent at multi-tasking, able to plan and structure their day to achieve sales targets/objectives/KPIs/customer requirements. Skilled confident presenter, able to adapt approach to suit a wide-ranging customer audience. Business level language skills and cultural understanding of allocated market segment, able to communicate confidently via telephone, face to face and via email. Proactive with a positive attitude and a strong team player Strong negotiation skills, responsive and creative in delivery. Can negotiate and influence at all levels and builds credible external networks Works well under pressure, able to make good judgements, decisions and meet conflicting deadlines Self-aware with the ability to actively listen, adjust and ask relevant questions Keeps on top of industry developments and trends and shares knowledge with wider teams Resilient and tenacious, able to work at pace and adapt to change High attention to detail and level of accuracy. Hands on experience with CRM software (MS Dynamics currently in use) A relentless learner who continually demonstrates a growth mindset Must hold a clean valid driving license Is accountable - always If this Business Development Manager is of interest to you, please click apply or contact Marie Spratley in our Egham office

Customer Retention Manager (Account Manager) Hybrid – Once a week in Datchet Salary – £50,000 Basic Are you commercially astute with a passion for Customer Retention? If so, then this role is for you! This an exciting opportunity to join a fast growing, employee-owned Facilities Management business with a strong reputation in cleaning and wider support services. Part of their continued growth is focusing on long-term customer partnerships, they are seeking a dynamic self-starter to join this small team to take ownership of the performance, risk and longevity of key client relationship. This role will play a critical part in protecting and strengthening high-value contracts, reporting into the Client Partnership Director and working closely with operational leaders to drive best practice, insight-led decision making and outstanding customer outcomes. Key Duties • Own the health and retention of allocated key customer accounts, • Operate above day-to-day account management to provide strategic oversight, • Identify risk across the customer portfolio and implement proactive retention plans, • Work with operational leaders to drive best practice and consistency, • Develop and oversee Account Partnership Plans for key contracts, • Analyse customer data to identify trends risks and improvement opportunities, • Lead structured customer feedback activity including surveys and NPS, • Translate insight into clear actions for operational and senior stakeholders, • Maintain accurate customer health and CRM reporting, • Support mitigation of at-risk contracts through cross-functional collaboration, • Influence senior internal and external stakeholders to protect long-term value Experience Required • Commercially astute, dynamic and a self-starter, • Logical thinker, with the ability to spin a lot of plates a one time, • Living commutable to Datchet, and willing to travel once a week/fortnight Apply now to Gordon Levy at Bid Resource Solutions Keywords: Account Manager, Client Retention Manager, Client Partnership Manager, Business Development Manager, Operations Manager, Facilities Services, Facilities Management, FM, Cleaning, Security, Solution Sales, Datchet, Windsor, Slough, Bracknall, Camberley, Watford, Reading, Bid Resource Solutions Limited is an Employment Consultancy. Bid Resource Solutions Limited regrets to inform you that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed

Marketing Manager – UK & Northern Europe Premium Brand • Multi-Channel Strategy • High-Impact Partnerships An exceptional opportunity for a refined, commercially astute Marketing Manager to lead regional strategy across the UK & Northern Europe. This role sits at the heart of a sophisticated, service-led organisation, where you will elevate brand presence, drive demand across multiple channels and shape high-value partnerships that enhance the customer experience. You will work closely with senior stakeholders to deliver insight-driven campaigns, uphold impeccable brand standards and guide a small team to execute with precision, pace and polish. Key Responsibilities • Lead and execute premium regional marketing and partnership plans that drive revenue, engagement and brand elevation., • Shape data-led, ROI-focused campaigns across B2C, B2B2C and B2B audiences., • Manage end-to-end campaign delivery with strong cross-functional alignment., • Oversee high-quality content and channel execution across digital, CRM, POS and corporate communications., • Partner with design teams and agencies to ensure a refined, consistent and visually elevated brand identity. What You’ll Bring • A relevant degree and 4–5 years’ regional or global marketing and partnership experience., • Proven success delivering high-impact, multi-channel campaigns with strong commercial results., • Confident project leadership, with the ability to guide teams and manage multiple priorities seamlessly., • Strong analytical capability, turning data and insights into clear, strategic recommendations., • Exceptional communication and stakeholder management skills, with a polished, professional presence., • Expertise in crafting refined, on-brand marketing messages., • Independent, energetic and hands-on, with impeccable attention to detail and high personal standards

Home-based (UK) | National Travel | Cafédirect Big accounts. Big responsibility. Bigger purpose. At Cafédirect , weve been proving for 30 years that business can be commercially sharp and socially responsible. Were a B Corp, a pioneer of ethical sourcing, and a challenger brand that punches well above its weight in UK grocery. If youre a seasoned grocery account manager who wants more than just chasing volume and you like the idea of selling a brand that actually stands for something, this ones worth your attention. The role This is asenior, hands-on commercial rolewith full ownership of key UK grocery accounts. Youll lead joint business planning, manage P&L, shape category strategy, and build long-term customer partnerships that deliver sustainable growth not short-term wins at any cost. Youll work closely with Marketing, Finance, Operations and our Purpose team to make sure commercial decisions stack upandstay true to who we are. Plenty of autonomy. High trust. Real influence. Salary, Benefits & How We Work ?? Competitive salary (plus car allowance) ?? Home-based role with national travel and regular time at our Yorkshire HQ ?? 25 days holiday plus bank holidays ?? Generous pension 9% employer / 1% employee contribution ?? Healthcare scheme ? Discounted Cafédirect products ?? Barista & coffee training because product knowledge matters ? Annual leave purchase scheme Youll be: Owning P&L and driving profitable growth across national grocery accounts Developing and delivering joint business plans that customers actually buy into Leading category-led, insight-driven conversations with senior retail stakeholders Managing trade spend, promotions and forecasts with commercial discipline Partnering with Marketing on campaigns that build brand and rate of sale Building strong internal relationships to get things done properly Representing Cafédirect as a credible, values-led category partner Youre probably: An experienced NAM or SNAM with UK grocery multiple experience Commercially confident and comfortable owning the numbers Strong at building relationships and influencing at all levels Data-literate, organised, and decisive Motivated by ethical business, sustainability and long-term impact Someone who likes challenge, autonomy and doing things better Why Cafédirect? Because this is FMCG sales with a conscience without compromising on standards, ambition or results. We believe diverse teams make better decisions and stronger businesses.We are committed to creating an inclusive workplace and welcome applications from all backgrounds, where differences are valued and everyone is treated with fairness and respect. If youre ready to sell a brand you can genuinely be proud of, wed like to hear from you. TPBN1_UKTJ

Customer Partnerships Manager (Account Manager) Hybrid – Once a week in Datchet Salary – £50,000 Basic Are you commercially astute with a passion for Customer Retention? If so, then this role is for you! This an exciting opportunity to join a fast growing, employee-owned Facilities Management business with a strong reputation in cleaning and wider support services. Part of their continued growth is focusing on long-term customer partnerships, they are seeking a dynamic self-starter to join this small team to take ownership of the performance, risk and longevity of key client relationship. This role will play a critical part in protecting and strengthening high-value contracts, reporting into the Client Partnership Director and working closely with operational leaders to drive best practice, insight-led decision making and outstanding customer outcomes. Key Duties • Own the health and retention of allocated key customer accounts, • Operate above day-to-day account management to provide strategic oversight, • Identify risk across the customer portfolio and implement proactive retention plans, • Work with operational leaders to drive best practice and consistency, • Develop and oversee Account Partnership Plans for key contracts, • Analyse customer data to identify trends risks and improvement opportunities, • Lead structured customer feedback activity including surveys and NPS, • Translate insight into clear actions for operational and senior stakeholders, • Maintain accurate customer health and CRM reporting, • Support mitigation of at-risk contracts through cross-functional collaboration, • Influence senior internal and external stakeholders to protect long-term value Experience Required • Commercially astute, dynamic and a self-starter, • Logical thinker, with the ability to spin a lot of plates a one time, • Living commutable to Datchet, and willing to travel once a week/fortnight Apply now to Gordon Levy at Bid Resource Solutions Keywords: Account Manager, Client Retention Manager, Client Partnership Manager, Business Development Manager, Operations Manager, Facilities Services, Facilities Management, FM, Cleaning, Security, Solution Sales, Datchet, Windsor, Slough, Bracknall, Camberley, Watford, Reading, Bid Resource Solutions Limited is an Employment Consultancy. Bid Resource Solutions Limited regrets to inform you that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the worlds biggest brands und

Senior Insight Analyst (Customer & Marketing). Proven experience in Customer/Marketing Analytics – understanding how data and insights fuel growth and profitability to shape commercial decisions. A customer‑obsessed mindset, with the ability to interpret trends through a customer lens and transl

A global organisation in Hampshire is seeking a Customer Insight and Quality Analyst. The role focuses on enhancing customer experience through data analysis and managing service systems. Responsibilities include reporting on customer feedback and overseeing warranty processes.

Think Voice of the Customer (VoC), Cost of Poor Quality (CoPQ), Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT) – you'll be diving deep into these metrics to understand customer behaviour and their ever-evolving "critical to quality" (CTQ) needs. Build relat

Ideal for a Senior Customer Insight Manager / Commercial Insight Lead looking for real ownership, senior visibility, and the chance to embed data‑driven and AI‑enabled insight into a fast‑moving beauty business. We are recruiting a Senior Commercial and Customer Insight Manager for a high‑gr

A leading transport company in the UK is seeking a Customer Insight Analyst to analyze customer data and enhance passenger satisfaction. Key responsibilities include managing insight programmes, analyzing trends, and presenting findings to influence business decisions.

Have a strong understanding of our NPS brand awareness and customer satisfactions scores to help inform customer performance using both leading and lagging KPIs. We are looking for an Analyst with a commercial and insight driven this role driving LTV will be your bread and butter from understanding

A leading insurance company in London is seeking a Digital Insight Analyst to create analytics and data science solutions aimed at enhancing customer understanding and driving informed business decisions. The ideal candidate will work closely with stakeholders to deliver actionable insights, reliabl

We are seeking a highly motivated and results-driven Customer Experience Consultant to support the Head of Customer in delivery of customer facing initiatives, working cross-functionally with internal teams to implement new processes, systems and policies designed to enhance customer experience and

This role focuses on transforming customer insights into actionable strategies that shape business decisions. A leader in financial data and insights seeks a skilled UX Researcher to join their innovative team in London. You will analyze customer data, collaborate across teams, and conduct market re

Ideal for a Senior Customer Insight Manager / Commercial Insight Lead looking for real ownership, senior visibility, and the chance to embed data-driven and AI-enabled insight into a fast-moving beauty business. Reporting to the Head of Growth, this role owns customer insight, CRM analytics, lifecyc

A leading UK retailer is seeking a Customer Data Architect to drive data strategies and solutions that ensure trusted data across channels. The role requires expertise in Customer data architecture, and the ability to lead initiatives around identity resolution and master data management.

You will own the day-to-day management of KAD’s customer insight programmes, combining survey results, operational data, and customer feedback into actionable insights. If you’re passionate about using data to elevate customer experience and want to see your insights shape real‑world outcomes,

This role involves leveraging customer insights to drive business performance, requiring strong analytical skills and a commercial mindset. A major online fashion retailer in Greater London is seeking a strategic Lead Insight Analyst. The ideal candidate will excel in data analysis and communication

You’ll join our Customer Strategy & Insights team, who enable the business to make better customer‑led decisions through data, insight and research. As a Customer Insight Analyst, you’ll deliver robust customer, CX and performance analytics that underpin insight across the business. Customer I

A recruitment agency is seeking a highly organised Customer Sales Co-ordinator in Bury St Edmunds.

Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the. Lead the end‑to‑end customer and retail insight strategy.

Strategic analysis, translating complex campaigns and customer data into clear, actionable insights. Articulate insights, make recommendations, and help develop strategy, providing interpretation and decision support rather than modelling. Build and maintain strong client relationships, acting as a

This role of Customer Experience and Insight Manager will have an important and influential voice in the delivery of the Global Customer Experience Strategy, but also in guiding the local markets to make more informed decisions based on the data-driven insight through the development and implementat

Proven experience in Customer/Marketing Analytics - understanding how data and insights fuel growth and profitability to shape commercial decisions. A customer‑obsessed mindset, with the ability to interpret trends through a customer lens and translate them into actionable strategies. As a Senior

This role involves owning customer insights, leading CRM analytics, and supporting commercial decisions through data-driven insights. A high-growth beauty brand in London is seeking a Senior Commercial and Customer Insight Manager.

Proven experience in a customer insight or analytical role, ideally within the. You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective and profitable customer experiences. Deliver actionable insights to marketing, CRM, and product tea

The position will be responsible for enhancing customer experience and operational efficiency by managing customer data and maintaining customer service systems. A brand-new position has become available for a permanent Customer Insight and Quality Analyst to join a global organisation in Hampshire.