Customer insight jobs in IsleworthCrear alertas

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

eCommerce Retail Account Manager Location: Hounslow (hybrid working) Contract: 3–4 months We’re supporting a large, well-known organisation in the travel and retail space with the search for an eCommerce Retail / Account Management professional to join on a 3–4 month contract. This role sits within a digital commerce team and focuses on managing online retail partners, improving eCommerce performance, and supporting a strong end-to-end customer experience. It’s a hybrid role based in Hounslow, combining on-site collaboration with flexible working. The role In this position, you’ll act as the link between retail partners, digital teams and operations, ensuring online performance targets are met and opportunities for improvement are identified and delivered. Key responsibilities include: • Managing relationships with retail brand partners, owning their online performance, • Working with digital and product teams to improve the website experience, including merchandising and usability, • Using data and insight to identify performance issues and growth opportunities, • Coordinating with offline retail and operational teams to ensure a joined-up omnichannel approach, • Supporting fulfilment and customer service processes to meet service level expectations, • Managing risks, issues and actions, and communicating clearly with stakeholders, • Previous experience in eCommerce, digital retail, or account/partner management, • Comfortable working with external partners or brands, • Strong commercial awareness and ability to work to targets, • Confident using data to inform decisions and recommendations, • Good understanding of online customer journeys and conversion drivers, • Strong communication and stakeholder management skills, • Experience in retail, premium brands, or omnichannel environments, • 3–4 month contract, • Hybrid working, based in Hounslow

Job Title: Head of Growth Strategy & Marketing Operations Role Type: Full Time, Permanent Location: Kingston Upon Thames Start Date: ASAP The Role At TruTravels, one of our core values is that “We Don’t Do Average” and that includes how we grow. We’re looking for a Head of Growth Strategy & Marketing Operations to help sharpen our growth engine and turn strategy into consistent growth performance. This role sits right at the heart of the business, connecting market insight, commercial strategy, marketing execution, and performance delivery. This is not a “strategy on slides” role. It’s a hands-on role for someone who loves clarity, pace, accountability and making the numbers move. You’ll help define where Tru should play and how we win, then build the operating rhythm, plans, and performance visibility to make it happen across our direct digital and contact centre channels. Why Join Tru? TruTravels exists to create experiences that go beyond the ordinary, for our travellers and for the people who build the brand behind the scenes. We’re a fast-moving, purpose-led company that believes work should be meaningful, collaborative, and challenging in the right ways. We care deeply about the experiences we create, the people we work with, and the impact we have on the world around us. At Tru, you’ll find real ownership, room to grow, and the opportunity to be part of something that’s constantly evolving. We encourage curiosity, back people to take responsibility, and support each other to raise the bar without losing the sense of fun and connection that makes this place special. If you’re looking for a place where you can do work that matters, be part of a genuine community, and help build something that doesn’t settle for ordinary, you’ll feel right at home. What You’ll Be Responsible For Growth Strategy & Direction • Lead the development of Tru’s online and go-to-market strategy across direct digital and contact centre channels., • Define priority markets, customer segments, products, and growth levers with a clear view on return, scalability, and margin impact., • Identify growth opportunities through market analysis, customer behaviour, and performance data., • Translate strategy into clear, prioritised execution plans with owners, timelines, and success metrics., • Own the commercial operating rhythm for marketing and growth – planning, prioritisation, execution tracking, and performance reviews., • Ensure activity across digital and CRM channels is aligned to customer intent, funnel stage, and commercial outcomes., • Continuously assess channel and journey performance to improve conversion efficiency and return on spend., • Partner closely with brand, creative, product, sales, and operations teams to improve execution quality and reduce wasted effort or spend., • Own a holistic view of the end-to-end customer journey, from first interaction to booking., • Diagnose funnel leakage, friction, and inefficiencies that impact conversion and ROAS., • Prioritise improvements that increase booking efficiency, yield, and cost effectiveness., • Own commercial performance tracking across digital and contact centre channels., • Build clear, trusted reporting that shows what’s driving ROAS, conversion, and revenue efficiency., • Create concise performance narratives for weekly, monthly, and quarterly leadership forums., • Clearly articulate performance drivers, trade-offs, risks, and opportunities., • Act as a thought partner to the Directors on growth, priorities, and commercial trade-offs. What Success Looks Like • Tru has clear, focused go-to-market plans that teams understand and execute against., • Marketing investment is prioritised, disciplined, and delivering improving returns., • Funnel performance and conversion efficiency improve across key booking journeys., • Leadership has confidence in the clarity, accuracy, and usefulness of commercial reporting., • Tru is consistently investing in the markets, segments, products, and channels that deliver the strongest return. Key Performance Indicators Revenue & Growth Performance • Revenue growth vs plan across direct digital and contact centre channels., • Contribution to overall company revenue and margin targets., • Conversion rate improvement across key booking journeys., • On-time delivery of prioritised commercial and growth plans., • Performance of campaigns and initiatives vs forecasted return., • Channel mix optimisation toward higher-performing, higher-return activity., • Qualified demand and enquiry quality., • Mid-funnel engagement and progression efficiency., • Booking conversion and contact centre close rates., • Quality, clarity, and consistency of commercial reporting., • Clear articulation of performance drivers, risks, and opportunities., • Evidence that insights and recommendations are shaping decisions and priorities. About You Experience • 5+ years’ experience in commercial strategy, growth, marketing operations, or revenue-focused roles., • Proven experience working across digital channels and direct/contact centre environments., • Strong understanding of marketing and sales funnels, including performance metrics and trade-offs., • Strong strategic thinker who enjoys execution and accountability., • Commercially sharp, with a clear understanding of revenue drivers and efficiency levers., • Highly analytical, comfortable using data to inform decisions and performance discussions., • Clear, confident communicator with the ability to influence senior stakeholders., • Collaborative, structured, and calm in fast-moving environments. We’re All About Diversity, Inclusion, Belonging and Fair Opportunity: We are committed to building a team that reflects the diverse communities we serve. We believe that a wide range of perspectives, backgrounds and experiences makes us stronger and drives innovation. We actively encourage applications from candidates of all backgrounds. We are dedicated to fostering an environment where everyone feels respected, valued and empowered to thrive. If you are excited about this role but your experience doesn’t align perfectly with every qualification and experience listed, we encourage you to apply anyway. How to Apply: Click apply and attach your CV. If you haven’t heard from us within 3 weeks, please consider your application unsuccessful this time around, but we appreciate you putting yourself forward.

Senior FP&A Manager £95,000 - £100,000 We have an exciting opportunity for an ambitious individual to join a highly respected commercial finance function in a national Retailer. If you’re an agile, experienced FP&A leader, this could be a fantastic role for you. About the Company: • UK retailer with a strong national footprint and a loyal customer base, • Strong future operating model in a sharper, more agile environment, • Backed by significant investment in digital, stores and governance to support long-term commercial strength The Role: As a Senior FP&A Manager, you will play a pivotal role in supporting financial performance and driving insight across every avenue of the business, leading on board packs and reporting to the executive leadership team. This position will involve providing financial analysis, insights, and strategic recommendations to improve profitability, optimise operational efficiency, and drive business decisions. The role requires a strong understanding of FP&A and the ability to work cross-functionally with commercial, operations, and senior leadership teams. Responsibilities: • Lead the Financial Planning and Analysis function to support strategic decisions and promote a culture of continuous improvement, • Own and control the annual budgeted and re-forecasting process with cross-functional collaboration and scenario modelling, • Own the in-year commercial outlook process, including detailing all relevant cross-functional risks and opportunities, • Deliver insightful trading analysis and help support the review process across the group, • Conduct advanced financial analysis to assess market trends, pricing strategies, customer behaviours, and competitive dynamics, • Provide insights and recommendations to senior leadership on optimising revenue growth, cost management, and profitability, • Analyse sales performance and understand all segments that make up Gross profit to highlight risks and opportunities within current trading patterns, • Identify opportunities for cost savings and efficiency improvements across the business, • Partner with sales, marketing, operations, and other departments to align financial goals with commercial objectives, • Support the development of business strategies that drive sustainable growth and profitability, • Deliver insightful Board reporting with a focus on the story behind the numbers rather than production of pure data led information, • Ensure accurate and timely preparation of financial reports for senior management, investors, and stakeholders, • Maintain compliance with financial regulations and reporting standards, • Lead and mentor a team of finance professionals, fostering a culture of collaboration, accountability, and professional growth, • Provide guidance and support to junior staff, ensuring the delivery of high-quality financial analysis and decision-making The Ideal Candidate: • Qualified with a minimum of 5 years PQE and previous management experience, • An expert modeller with advanced Excel skills and experience building accurate financial models from scratch, • The ability to create insightful, concise and clear presentations, • Commercially curious, conclude and propose recommendations, • Proven track record in driving business results through financial insights and strategic planning, • Previous experience in an FP&A leadership role with exec-level exposure, • Ability to work under pressure and manage multiple priorities in a fast-paced environment, • Excellent business partnering and stakeholder engagement skills What they Offer: • Competitive salary: £90,000 - £95,000, • Car Allowance: £4,000, • Up to 30% bonus, • Private Medical, • Hybrid working (2 days in London), • Enhanced Pension How to Apply: We want to hear from you if you're excited about this opportunity and believe you have what it takes to excel in this role. Apply now for further information. About Aila Recruitment: Aila is a specialist finance recruitment business dedicated to providing the best jobs to the best people. We operate as an extended arm of our client's business and a career coach for our candidates' ongoing development.

Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 50+ offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. As a member of the global Finance team, you will provide expert & collaborative financial partnership to our business leaders through accurate reporting, reliable analysis and actionable insight to support decision making for sustainable and profitable growth. You will play a pivotal role in shaping strategy and driving key initiatives within the Client Finance team. In this capacity, you will partner closely with business teams and industry leader to manage the financial operations of your industry client portfolio. This will involve working collaboratively with Market and Country leaders, Capability heads, and other executives. Additionally, you will engage with Market Finance Leads and regional finance teams across Financial Planning & Reporting and Controllership to ensure alignment and operational excellence. The Director reports to the VP, Client Finance for their respective Industry and will work in a matrix environment. You will lead a diverse team of Client Finance professionals based in multiple geographies with responsibilities across commercial finance and business operations and will be responsible for their growth and development. The individual is expected to demonstrate strong leadership presence, clearly communicate team and departmental goals, translate strategy into actionable plans, and contribut Your Impact Commercial Management – Support senior level decision making to achieve short and long term commercial objectives. • Partner with and Support (with Industry Leads/business teams) to deliver on annual growth and contribution margin targets for the industry client portfolio, • Work with commercial teams to evaluate business development opportunities in the context of strategic fit, commercial attractiveness and market risk, • Support the preparation of pricing proposals and deal structure, supported by the Commercial Success Team as needed, • Support commercial leadership and legal counsel in reviewing and negotiating contract terms to align with company standards, including identifying and escalating potential risks from proposed deviations, • Support Business Teams in the preparation of their annual strategic plans, • Prepare revenue scenarios and contribution margin expectations in support of annual planning cycle (Commitment and Target), taking into account business initiatives, investments, analysis of prior period trends and company financial objectives, • Lead and manage the preparation of rolling forecasts for revenue and contribution margin by providing analysis on changes from prior expectations and insights into assumptions impacting future projections, to inform decision-making and capacity planning, • Collaborate with Controllership and Revenue teams to ensure accurate and timely revenue recognition during monthly and quarterly close cycles. Provide guidance on new and complex transactions by aligning on accounting treatment and operational implementation, ensuring compliance with policy and close deadlines, • Support weekly revenue guidance process, evaluating key indicators (i.e. pipeline, sales expectations and delivery risks) to provide ongoing visibility to executive leadership and recommendations on appropriate updates to be provided, • Leverage quarterly results and profit modeling to maintain a forward-looking view of full-year profitability across clients, regions, and industries. Analyze key drivers of performance and identify actionable opportunities to enhance industry-level profitability. Collaborate with senior leadership to develop and support execution of plans that address risks and drive margin improvement, • Manage the team responsible for minimising the “quote to cash” time table (i.e. billing, collections) to optimise trade working capital and limit long standing overdue balances and accrued revenue, • Intervene in concert with business leaders and Market Finance Leads to address and resolve client related issues, • Lead and actively contribute to initiatives that strengthen collaboration, inclusion, and knowledge-sharing within the Client Finance Team and the broader local Finance Community, fostering a connected and high-performing culture, • Create and foster an environment of learning, growth and excellence by promoting learning and development initiatives and knowledge sharing, • 8+ years’ experience managing a team in finance and operations, • Speak fluent English, • Strong Excel competency, • Strong interpersonal and communication skills, • Experience influencing decision making in a matrixed organisational structure, • Highly organised and able to work according to fixed calendar cycles at a global scale (multinational across multiple time zones), • Education:, • Bachelor’s degree, MBA or accounting qualification preferred Additional Information Set Yourself Apart With • Experience working closely with senior leaders and contributing to presentations for executive-level stakeholders, • Strong presentation/PowerPoint and PowerBI competency, • Experience in Technology Consulting or other service sector, • Experience working at one of the top global marketing & communications networks

Key Account Manager (Extended Producer Responsibility) West Midlands or London £-Attractive salary and package Our client enables UK businesses to make a positive impact on sustainability. Customers include household-name businesses navigating increasingly complex environmental regulations such as extended producer responsibility (EPR). Our client provides leading expertise, data-driven solutions and take-back programmes that simplify EPR. As a long-term strategic partner, their comprehensive range of services make markets more accessible, empower insight-driven decisions and provide total peace of mind. Today, over 800 companies trust our client to manage their compliance in the UK. Working within a small and friendly team, a vacancy exists for a Key Account Manager to: • Fulfil day-to-day customer-based compliance functions in relation to WEEE, packaging and batteries., • Maintain high quality customer services, enabling the company to retain existing customers and attract new ones., • Provide expert advice to customers on EPR legislation. Main Tasks: • Front line point of contact for customers (Members) of the schemes, with responsibility for specific key customer accounts., • Resolve or escalate any internal and external customer issues., • Develop an understanding of relevant legislation to enable quality advice to Members on regulatory and reporting requirements., • Work closely alongside colleagues and managers to collectively provide the highest standard of customer service., • Contribute to customer retention and growth through engagement activities., • Participate in data rounds, working to strict deadlines, collecting member data submissions for registration with regulatory bodies. Check and query data to satisfy the scheme that information submitted is accurate., • Audit Members’ data/obligations through a combination of desk-based audits and audit visits., • Responsible for Member information and contact details on the customer management system, ensuring regulatory requirements are met in terms of record keeping and changes., • Support the development and implementation of changes resulting from new legislation, • Identifying opportunities for cross-selling within key customer accounts and taking responsibility for developing and ultimately converting these new opportunities. Essential Requirements: • Good technical knowledge and understanding of UK EPR legislation including Packaging, WEEE and Batteries., • IT proficiency in MS Office systems., • Previous experience in key account management., • Full UK Driver’s Licence. Our client has offices based in London and the West Midlands. Although the company offers an Agile Working Policy, which will therefore allow for home working, the position also requires some travel to either office (or both) and travel to customer locations within the UK. Ref: J9624

We are currently seeking an interim Customer Account Manager, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run until end November 2026, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £60,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. JOB PURPOSE In a landscape shaped by economic pressures, rising consumer expectations and tighter regulation - the future of Consumer Packaged Goods (CPG) within e-Commerce is about differentiation through responsible and relevant innovation fit for online shopping, data-driven customer experiences and a flexible channel strategy. Today consumers subscribe for 'convenience' with products delivered straight to their home; the rise of disruptive start-ups offering these services (e.g. Uber, Deliveroo), is altering the business landscape and broadening the range of competitors we and our retailers must compete with to serve consumers. The development of new digital capabilities and skills in order to stay competitive in this space is business critical for Unilever to continue to 'win and lead'. eCommerce is a major growth and equity driver for Unilever. Amazon comprises an experienced team managing and expanding our presence across 1P within all our Business Units (Beauty, Homecare, Foods) and it is a hugely exciting time to join the Amazon team, currently experiencing year-on-year double digit growth MAIN RESPONSIBILITIES Managing and being responsible for Homecare and Grocery / Fresh categories and leading a team of x 3 Account Executives / Apprentice Build strong and sustainable customer relationships with Amazon Negotiate effectively with Amazon, e.g. AVN negotiations, trade terms, funding etc according to the UL strategy for your assigned categories Manage the relationship aspects of key customer 'events', e.g. launching of new products, cost price changes, breaches of trade terms etc Develop and deliver the customer strategic business plan for your category, and the joint business plan, working closely with CSP, Category and Brand Managers as well as the Media team Develop and deliver an optimal promotional plan for the year (including selling the plan with the customer) Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored Work closely with Customer Account Executives (CAE) And Apprentice to ensure administrative aspects of promotions are completed and actioned Manage the customer P&L for relevant categories and the overall level of customer investment Manage in-month operational performance vs forecast, working closely with CSP, Demand Planners and Supply Chain Manage account financials elements following UL designated processes accurately and efficiently Responsible for MBR and QBR (internally and externally) with the support of CAEs Delivery of all KPIs for specific categories Please note: The responsibilities outlined above are not exhaustive and may evolve in response to business needs. The successful candidate should be adaptable and comfortable working in a dynamic environment where priorities can shift. Experiences & Qualifications Amazon Vendor Experience necessary Customer management & selling essentials - ideally previous experience of performing a CAM role Prior commercial experience and exposure to P&L Proven history of working within a team environment Prior experience of leading and developing a direct reports required Relevant Account Management experience Customer management & selling essentials Strong Communication skills Experience of leveraging big customer relationships Proactive and curious mindset Stakeholder management Strong negotiation skills Microsoft Office - Excel proficientALL ABOUT YOU You love to win and have fun doing it You have a positive mindset and are constantly curious and share along the way. You are comfortable with the uncomfortable: charting new grounds, navigating through complexity, and testing and learning as you go, whilst always striving to do things better You possess strong negotiation skills and the ability to influence You have sharp financial acumen to own a P&L, deliver monthly and annual business targets as well as judgement and insight to assess and build new business models Build strong internal and external relationships and are comfortable working in a collaborative environment Possess great analytical skills with proficiency in Microsoft, especially Excel, alongside the ability to share insights and learnings across the Amazon team, bringing others on the journey with you

Head of Bids and Proposals Location: Hybrid role based at either Greenford, Loudwater or Weymouth Safeguarding the Seas Through Innovation Step into a world where cutting-edge technology meets mission-critical expertise. This organisation delivers advanced multi-mission maritime solutions that protect and empower naval forces across allied nations worldwide. As the maritime and underwater battlespace continues to evolve, the focus remains on pushing boundaries-developing specialist systems that give defence customers a decisive operational edge. From surface and sub-surface platforms to unmanned systems, the work carried out here is shaping the future of naval warfare. Collaboration is at the heart of success. By working closely with customers, this organisation delivers world-class solutions across sonar, radar, expendables, signature management, and naval power systems-ensuring mission success at sea and below it. Flexible Working Your personal life matters just as much as your professional one. Flexible working arrangements are actively supported, including hybrid, remote, or on-site options where possible. Opportunities may include: Flexible start and finish times Part-time or compressed hours A 9-day fortnight at select locations Time Off in Lieu (TOIL) of up to one day per month There is a strong culture of trust, integrity, and flexibility, recognising that people are central to business success. The Role: Head of Bids and Proposals As Head of Bids and Proposals , you will lead the successful delivery of high-quality, compelling bid submissions across all business segments-from new product development and mature product delivery to through-life support. You will be responsible for embedding a consistent, efficient, and best-in-class tender production process, driving excellence throughout the entire bid lifecycle. Key responsibilities include: Leading and mentoring the bid production and administration teams Owning the proposal review process and driving continuous improvement Managing bid resources, schedules, and governance Ensuring proposals are compliant, competitive, and strategically aligned Supporting future business planning through opportunity mapping into the SIOP process Tracking competitor activity and gathering customer intelligence Communicating successful contract awards across the organisation About You You will be a confident and commercially astute leader with a proven track record of delivering winning bids in complex environments. Essential experience and skills: Demonstrated success delivering high-quality bids to schedule Strong knowledge of bid management best practice Experience in large or corporate business environments Excellent project management skills with strong attention to detail Ability to manage multiple complex bids under tight deadlines Exceptional communication and influencing skills at senior levels Commercial awareness with strong business development insight Experience mentoring and leading diverse teams Proficiency in MS Office Degree qualified (or equivalent experience) Security & Nationality Requirements Due to the nature of the programmes delivered, candidates must be eligible to obtain the relevant UK Government Security Clearance. Holding existing clearance is advantageous but not essential. Relocation Support Relocation support may be available for candidates moving within the UK. This is considered on a case-by-case basis and in line with HMRC guidelines. Diversity & Inclusion This is an equal opportunities employer committed to diversity, inclusion, equity, and equality. Applications are welcomed from all backgrounds, and the organisation is dedicated to creating an inclusive environment where everyone can thrive and be their authentic self. TPBN1_UKTJ

We are currently seeking an interim Customer Account Manager, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run until end November 2026, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £60,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. JOB PURPOSE In a landscape shaped by economic pressures, rising consumer expectations and tighter regulation - the future of Consumer Packaged Goods (CPG) within e-Commerce is about differentiation through responsible and relevant innovation fit for online shopping, data-driven customer experiences and a flexible channel strategy. Today consumers subscribe for 'convenience' with products delivered straight to their home; the rise of disruptive start-ups offering these services (e.g. Uber, Deliveroo), is altering the business landscape and broadening the range of competitors we and our retailers must compete with to serve consumers. The development of new digital capabilities and skills in order to stay competitive in this space is business critical for Unilever to continue to 'win and lead'. eCommerce is a major growth and equity driver for Unilever . Amazon comprises an experienced team managing and expanding our presence across 1P within all our Business Units (Beauty, Homecare, Foods) and it is a hugely exciting time to join the Amazon team, currently experiencing year-on-year double digit growth MAIN RESPONSIBILITIES Managing and being responsible for Homecare and Grocery / Fresh categories and leading a team of x 3 Account Executives / Apprentice Build strong and sustainable customer relationships with Amazon Negotiate effectively with Amazon, e.g. AVN negotiations, trade terms, funding etc according to the UL strategy for your assigned categories Manage the relationship aspects of key customer 'events', e.g. launching of new products, cost price changes, breaches of trade terms etc Develop and deliver the customer strategic business plan for your category, and the joint business plan, working closely with CSP, Category and Brand Managers as well as the Media team Develop and deliver an optimal promotional plan for the year (including selling the plan with the customer) Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored Work closely with Customer Account Executives (CAE) And Apprentice to ensure administrative aspects of promotions are completed and actioned Manage the customer P&L for relevant categories and the overall level of customer investment Manage in-month operational performance vs forecast, working closely with CSP, Demand Planners and Supply Chain Manage account financials elements following UL designated processes accurately and efficiently Responsible for MBR and QBR (internally and externally) with the support of CAEs Delivery of all KPIs for specific categories Please note: The responsibilities outlined above are not exhaustive and may evolve in response to business needs. The successful candidate should be adaptable and comfortable working in a dynamic environment where priorities can shift. Experiences & Qualifications Amazon Vendor Experience necessary Customer management & selling essentials - ideally previous experience of performing a CAM role Prior commercial experience and exposure to P&L Proven history of working within a team environment Prior experience of leading and developing a direct reports required Relevant Account Management experience Customer management & selling essentials Strong Communication skills Experience of leveraging big customer relationships Proactive and curious mindset Stakeholder management Strong negotiation skills Microsoft Office - Excel proficient ALL ABOUT YOU You love to win and have fun doing it You have a positive mindset and are constantly curious and share along the way. You are comfortable with the uncomfortable : charting new grounds, navigating through complexity, and testing and learning as you go, whilst always striving to do things better You possess strong negotiation skills and the ability to influence You have sharp financial acumen to own a P&L, deliver monthly and annual business targets as well as judgement and insight to assess and build new business models Build strong internal and external relationships and are comfortable working in a collaborative environment Possess great analytical skills with proficiency in Microsoft, especially Excel, alongside the ability to share insights and learnings across the Amazon team, bringing others on the journey with you TPBN1_UKTJ

Description Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your role: This is a high-impact, highly technical role for a capital analyst or data scientist who wants to go far beyond regulatory calculation. You'll use modelling, automation, and analytics to shape real commercial and underwriting decisions across Centrica Home. You'll expand how the capital model is used across the business, automate trusted end-to-end workflows, build intuitive interactive dashboards (Python/pandas, Streamlit/Plotly), detect performance trends early, and translate insights into clear underwriting actions. You'll also design repeatable AI-enabled competitor monitoring, turning complex signals into crisp, actionable recommendations for senior leaders, with impact at scale across ~10 million customers. Responsibilities of the role: Capital model development & use-case expansion Enhance and evolve the capital model. Proactively identify new business use cases for capital outputs and embed them across the organisation. Bring stakeholders with you, improving decision quality and model adoption. Automation & trusted workflows Streamline and automate core processes - data ingestion, validation, run logging, results storage. Ensure outputs are reliable, reproducible, and ready for decision-making at pace. Underwriting performance & actionable insight Monitor underwriting performance and emerging trends (profitability, loss ratio drivers, etc.). Drive recommendations that influence pricing and underwriting decisions. Prioritise early trend detection over retrospective explanation. Best-in-class dashboards & visualisation Build and own clear, interactive dashboards and "what-if" tools. Make capital and underwriting insights easy to explore and hard to misinterpret using tools such as Plotly, Streamlit, or similar. Competitor & market intelligence (AI + analytics) Develop repeatable, AI-powered monitoring of competitor propositions, service levels, and customer sentiment (where appropriate). Deliver concise "what changed / so what / now what" updates that inform commercial and underwriting strategy. Here's what we're looking for: Capital modelling experience , ideally within insurance, with a track record of turning capital outputs into business decisions. Strong understanding of underwriting performance , including how to investigate movements and recommend actions. Excellent communication and persuasion skills , able to present clearly to senior stakeholders, handle challenge, and land decisions with a structured narrative. Advanced dashboarding and visualisation capability , creating tools that make complex information simple, intuitive, and actionable. Strong Python skills (pandas, Streamlit, automation mindset) - using technology to make insight faster, clearer, and more scalable. Bonus skills: SQL (SQLite/Postgres), practical LLM workflows with evaluation/guardrails, competitor intelligence experience. Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you. If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. TPBN1_UKTJ

Manpower are currently seeking an interim Data & Category Management Executive, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run for 12 months, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £60,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. Job Purpose As the Data & Category Management Executive, you will be responsible for helping to drive the data, category management and customer experience strategy across UFS UKI ANZ, partnering in a number of areas, critical to enabling our Customer Development and Marketing teams to succeed in driving business growth. You will work closely with your local with Brand, Trade & Digital Marketing, CSP (Customer Strategy & Planning); teams as well as collaborating with global partners from Data & Analytics to Customer Experience and Business Operations to drive optimal ways of working enable key stakeholders to drive UFS market share & performance. You will also help build and develop our category relationships externally with our most strategic customers in order to identify and capitalise on areas of mutually beneficial growth and improve the level of collaboration and data sharing to help fuel & enable the 2030 Data & CX Strategy. Your role in owning, developing and delivering in this role is dependent on your ability to communicate well both written and orally, as well as your passion for supporting business and category growth. Key Accountabilities Collaborate with global & local counterparts to better leverage data to inform our Digital nurturing, lead management & sales conversion via enhanced & personalised Customer Journeys Collaborate with global data & tech teams to develop & support a future-proof tech stack (inc. CRM) to fully enable our sales & marketing community to win in the market. Drive business & category growth. Provide training & on-going Implement a strategy to enhance data-driven decision marking across UFS UKI via 1st party data, secondary sales data & named-sales acquisition & utilisation Develop a category management toolkit for Sales & marketing support to embed toolkit with sales team. Develop external category management relationships with strategic customers, providing actionable recommendations to capitalise & drive areas of mutually beneficial growth. Support integration of AI/machine learning into UFS strategy by identifying right toolkit, upskilling relevant teams & lead change management to bring these to life. Key Requirements Relevant business experience within data, insights & category management, managing stakeholders across Sales & Marketing to drive efficiencies, optimal ways of working. Experience in advanced data, analytics, AI & machine learning, insight generation, customer engagement desirable but not essential. Good communication, influencing skills & ability to manage internal & external stakeholders at all levels. Good commercial awareness and business acumen; highly numerate and adept at working with data. Experience of translating continuous data sources & ad-hoc research into actionable insights Advanced Microsoft skills & an ability to understand and utilise new systems & toolkits. Experience in applying AI/machine learning to drive efficiencies & value in a business context (preferred) Ability to work under pressure and to tight deadlines & deliver to high standard. Strong networking ability and strong cross-functional team working. Equally able to work independently & form long lasting working relationships with colleagues & customers. Project management experience - examples of delivering on time, in full to drive tangible value. Strong organisational skills and an ability to meet timelines in a disciplined manner. Degree preferred, education to A level or International Equivalent essential. Additional Information Kingston working environment: Contractors who are based at Kingston will be eligible to get free parking at a local carpark There is a Unilever Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted Unilever products. A canteen A Gym is available for use on the Ground Floor (with subscription). Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area. Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers. TPBN1_UKTJ

Manpower are currently seeking an interim Shopper Marketing Executive, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run until 03/07/2026, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £38,400 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. CATEGORY/FUNCTION/TEAM INTRODUCTION Join the UKI 1UL Retail Execution Team and be part of a team that delivers innovative retail activation and best in class partnerships to make our brands unmissable at the point of purchase for our shoppers. We utilise relevant insights and identify opportunities to reach more shoppers, engaging with them across the shopper journey and encouraging more of them to choose our products. We are a highly energised and creative team that can truly impact how our brands show-up in the retail environment. JOB PURPOSE The core purpose of this role is to support the Retailer Execution Manager (Shopper Marketing Manager) deliver retailer activations with our customer/s across all Business units maximising the impact of Unilever's brands at the point of purchase with our retailers. MAIN RESPONSIBILITIES As a Retailer Execution Executive, you will be externally facing and sit at the heart of the business, delivering insight led activations, which build Unilever brands in the retail environment and influence shoppers at the point of purchase. This will require you to engage with our retailers, agency partners, customer account teams and business unit shopper marketing and brand teams. We work in an agile manner, meaning you will need to be adaptable, depending on where the biggest priorities lie, concentrating your efforts to meet key project deliverables across the Retailer execution team and will find yourself working across a variety of campaigns and brands. This role has a particular focus on requiring you to build relationships with the retail media agency Nectar, though you may also find yourself working across other key retailers. WHAT YOU NEED TO SUCCEED The role requires strong communication and collaboration skills, working with numerous stakeholders across commercial, brand, media, digital, creative, insight and the wider retail execution and shopper marketing team. The successful candidate will have the opportunity to forge meaningful relationships with external stakeholders (marketing, commercial, communications and community teams) and with media agencies. Experiences & Skills required Experience in developing and landing differentiated brand activations across digital and traditional channels for the biggest projects that deliver for the retailer and their shoppers. Harness relevant shopper insights and turn into strategic actions. Understand retailer dynamics and strategy & put the shopper at the centre of what we do. Engage stakeholders, working with agencies, customers, colleagues, and experts. Track and evaluate activations and ensure that learnings are shared internally, delivering against KPI's and driving return on marketing investment. Be comfortable challenging retailer media agencies & media sales managers on their media offering and carry ambition to always better what has been done before. Use Kantar, PDC, CMI & Nectar SIP/Pollen to understand shopper execution performance and category dynamics to enhance future campaigns. Stay current with new ways of shopping and media associated with an omnichannel world through regular store visits and online walk throughs. Strong budget management skills, ensuring campaigns are executed to budget and with accurate forecasts, as well as the ability to raise Purchase Orders. Able to communicate in a compelling and persuasive manner, delivering inspiring category-based sell in stories to retailers. Additional Information Occasional UK based travel required to the retailer's head office and for meetings in the London office. Kingston working environment: Contractors who are based at Kingston will be eligible to get free parking at a local carpark There is a Unilever Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted Unilever products. A canteen A Gym is available for use on the Ground Floor (with subscription). Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area. Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers

Brand Revolution are looking for ambitious individuals to learn all aspects of our business from marketing and customer service to administration and management. We're a lively company dedicated to helping charities raise funds by connecting them with enthusiastic supporters through personalised residential marketing. As an Ambassador, your main objective is to represent our clients and engage potential supporters. You'll start meaningful conversations, build trust, and use direct communication to encourage support, for the causes we represent, all while meeting targets with professionalism and integrity. We offer thorough training, growth opportunities in a supportive environment, and the chance to make a real impact by supporting meaningful causes. Your key responsibilities would be: Representing major clientele and assisting them by meeting customers to discuss their brand, while delivering the best customer service, face to face Promoting major charities and tailoring presentations to maximise donations. Being part of a dynamic team to develop others and contribute to our ever-growing company and environment. The ideal candidate Ambitious and goal driven A social and bubbly demeanour Eager to learn and develop Benefits with the Role Ongoing award-winning coaching and development Performance-based incentives, giving recognition to your increasing growth and work ethic towards targets An entrepreneurial and energetic atmosphere National and International travelling opportunities Please note that our interview process involves a 3-part assessment, including a day spent shadowing one of our team member for a full insight, which is unpaid and does not cover expenses. This role is self-employed, so the right to work in the UK is required. TPBN1_UKTJ

Manpower are currently seeking an interim Data & Category Management Executive, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run for 12 months, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £60,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. Job Purpose As the Data & Category Management Executive, you will be responsible for helping to drive the data, category management and customer experience strategy across UFS UKI ANZ, partnering in a number of areas, critical to enabling our Customer Development and Marketing teams to succeed in driving business growth. You will work closely with your local with Brand, Trade & Digital Marketing, CSP (Customer Strategy & Planning); teams as well as collaborating with global partners from Data & Analytics to Customer Experience and Business Operations to drive optimal ways of working enable key stakeholders to drive UFS market share & performance. You will also help build and develop our category relationships externally with our most strategic customers in order to identify and capitalise on areas of mutually beneficial growth and improve the level of collaboration and data sharing to help fuel & enable the 2030 Data & CX Strategy. Your role in owning, developing and delivering in this role is dependent on your ability to communicate well both written and orally, as well as your passion for supporting business and category growth. Key Accountabilities Collaborate with global & local counterparts to better leverage data to inform our Digital nurturing, lead management & sales conversion via enhanced & personalised Customer Journeys Collaborate with global data & tech teams to develop & support a future-proof tech stack (inc. CRM) to fully enable our sales & marketing community to win in the market. Drive business & category growth. Provide training & on-going Implement a strategy to enhance data-driven decision marking across UFS UKI via 1st party data, secondary sales data & named-sales acquisition & utilisation Develop a category management toolkit for Sales & marketing support to embed toolkit with sales team. Develop external category management relationships with strategic customers, providing actionable recommendations to capitalise & drive areas of mutually beneficial growth. Support integration of AI/machine learning into UFS strategy by identifying right toolkit, upskilling relevant teams & lead change management to bring these to life.Key Requirements Relevant business experience within data, insights & category management, managing stakeholders across Sales & Marketing to drive efficiencies, optimal ways of working. Experience in advanced data, analytics, AI & machine learning, insight generation, customer engagement desirable but not essential. Good communication, influencing skills & ability to manage internal & external stakeholders at all levels. Good commercial awareness and business acumen; highly numerate and adept at working with data. Experience of translating continuous data sources & ad-hoc research into actionable insights Advanced Microsoft skills & an ability to understand and utilise new systems & toolkits. Experience in applying AI/machine learning to drive efficiencies & value in a business context (preferred) Ability to work under pressure and to tight deadlines & deliver to high standard. Strong networking ability and strong cross-functional team working. Equally able to work independently & form long lasting working relationships with colleagues & customers. Project management experience - examples of delivering on time, in full to drive tangible value. Strong organisational skills and an ability to meet timelines in a disciplined manner. Degree preferred, education to A level or International Equivalent essential.Additional Information Kingston working environment: Contractors who are based at Kingston will be eligible to get free parking at a local carpark There is a Unilever Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted Unilever products. A canteen A Gym is available for use on the Ground Floor (with subscription). Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area. Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers

Marketing Manager – UK & Northern Europe Premium Brand • Multi-Channel Strategy • High-Impact Partnerships An exceptional opportunity for a refined, commercially astute Marketing Manager to lead regional strategy across the UK & Northern Europe. This role sits at the heart of a sophisticated, service-led organisation, where you will elevate brand presence, drive demand across multiple channels and shape high-value partnerships that enhance the customer experience. You will work closely with senior stakeholders to deliver insight-driven campaigns, uphold impeccable brand standards and guide a small team to execute with precision, pace and polish. Key Responsibilities • Lead and execute premium regional marketing and partnership plans that drive revenue, engagement and brand elevation., • Shape data-led, ROI-focused campaigns across B2C, B2B2C and B2B audiences., • Manage end-to-end campaign delivery with strong cross-functional alignment., • Oversee high-quality content and channel execution across digital, CRM, POS and corporate communications., • Partner with design teams and agencies to ensure a refined, consistent and visually elevated brand identity. What You’ll Bring • A relevant degree and 4–5 years’ regional or global marketing and partnership experience., • Proven success delivering high-impact, multi-channel campaigns with strong commercial results., • Confident project leadership, with the ability to guide teams and manage multiple priorities seamlessly., • Strong analytical capability, turning data and insights into clear, strategic recommendations., • Exceptional communication and stakeholder management skills, with a polished, professional presence., • Expertise in crafting refined, on-brand marketing messages., • Independent, energetic and hands-on, with impeccable attention to detail and high personal standards

Area Manager (Multi-Site Retail) Location: North & West London region Salary: £57,000 Bonus: OTE up to £18,000 per annum (performance-related) Package: Company car or £6,000 allowance, pension, private healthcare, 25 days holiday + bank holidays We're recruiting an experienced Area Manager to lead a well-established multi-site retail portfolio across the North and West London region . This is a senior, hands-on leadership role, offering full accountability for people, performance, recruitment and development. It's ideally suited to an Area Manager based in West or North-West London who enjoys coaching, building capability at scale and driving consistent commercial results. The Role As Area Manager, you will lead a sizeable portfolio of stores, remotely managing 20+ managers and team leaders across multiple locations. You'll take ownership of recruitment, training and development while maintaining strong visibility and engagement across the region. You'll work closely with senior leadership to deliver regional strategy, develop future leaders and ensure every location operates to best-in-class standards. Key Responsibilities People Leadership Line manage 20+ remote managers and team leaders across multiple sites Full ownership of recruitment, onboarding, training and development within your region Deliver hands-on coaching , mentoring and performance management Build robust development and succession plans Create and sustain a high-performance, values-led culture Commercial & Customer Performance Drive sales, conversion and revenue growth across the area Analyse KPIs and implement targeted improvement plans Champion a customer-first approach aligned to brand standards Act on customer insight and local market trends Operational Excellence Full accountability for operational standards, compliance and governance Oversee labour planning, rota effectiveness and cost control Ensure strong financial and administrative discipline Maintain consistency, pace and best practice across the region What We're Looking For Proven Area / Regional Manager experience in a multi-site retail or service-led environment Track record of remote leadership at scale Passionate, hands-on coach with strong people-development capability Commercially astute and confident working with data and KPIs Structured, resilient and people-focused leadership style Comfortable using MS Office and performance reporting tools If you're an Area Manager based in West or North-West London looking to take ownership of a high-impact region and develop strong leadership teams, we'd love to hear from you. Reference: BBBH35416 TPBN1_UKTJ

BEMS Service & Small Works Engineer - West London We are seeking an experienced and motivated BEMS Service / Small Works Engineer to join our growing team. This role is suited to a technically strong engineer with proven experience in service, fault diagnosis, commissioning of small works, system modifications, and performance optimisation within Building Energy Management Systems. You will work across a diverse range of environments, including Healthcare, Education, Leisure, and Stadia, supporting clients by ensuring their BEMS operate efficiently, reliably, and in line with energy and carbon reduction objectives. This is a customer-facing role that requires strong communication skills, technical credibility, and a proactive approach to problem-solving. You will also play an essential part in supporting and developing junior engineers through mentoring and technical guidance.. Basic Salary from £45,000 depending on experience Overtime, Travel Time & Call-out Company Van Pension, Life Assurance & much more. Please see our generous remuneration packages below Key Responsibilities Diagnose and rectify complex faults across BEMS controllers, networks, field devices, control panels, and associated electrical systems. Deliver BEMS upgrades, modifications, and small works, including software changes, panel modifications, and system enhancements. Commission and validate small works, remedial actions, and system improvements, ensuring correct operation and compliance with specifications. Identify inefficient operations, poor control strategies, and optimisation opportunities to improve energy performance and reduce carbon impact. Build and maintain strong client relationships by providing clear technical advice and upholding high standards of customer service. Ensure all works comply with relevant standards, regulations, and internal quality procedures. Support junior engineers and apprentices through hands-on mentoring and technical guidance Requirements Who Were Looking For A capable and self-motivated BEMS engineer who takes ownership of their work and holds high engineering standards. You will be comfortable working independently, engaging directly with clients, and making sound technical decisions on-site. Understanding that well-designed systems require ongoing optimisation and intelligent servicing to deliver real energy and carbon savings, taking pride in making systems perform as intended. Essential Skills & Qualifications Minimum of 5 years hands-on experience working as a BEMS / Controls Engineer in a live operational environment Strong technical expertise in Trend systems and/or Tridium platforms , including configuration, commissioning, and optimisation C&G Level 2 Electrical qualification (or equivalent), demonstrating a solid technical foundation Proven ability in fault-finding, diagnostics, and resolving complex system issues efficiently Good working knowledge of mechanical plant and HVAC systems , with an understanding of how they integrate with BEMS Full UK driving licence , with flexibility to travel to client sites as required Excellent time management skills , with the ability to work independently and proactively Demonstrated experience mentoring and supporting junior engineers , helping to develop technical capability within the team A genuine interest in energy management, system optimisation, and performance improvement Desirable Tridium Niagara N4 Certification , demonstrating advanced knowledge of open-protocol BMS platforms Trend Expert status (current or previous), reflecting a high level of technical proficiency and system mastery Experience working with Siemens Desigo, X-Works, and/or Insight systems , with the ability to support, maintain, and optimise complex BMS environments Benefits How we Attract, Reward & Retain Our Employees If you are looking to move beyond reactive BEMS servicing and into an environment that prioritises engineering excellence, system performance, and energy efficiency , ACL BEMS offers an outstanding opportunity to take the next step in your career. We are seeking engineers who challenge inefficient operation , question ineffective control strategies , and take genuine pride in delivering building management systems that perform in the real world not just on paper. Competitive salary , aligned to your experience, technical capability, and contribution Company car with fuel card or car allowance , depending on preference Company credit card for business-related expenses Annual tool allowance to support you in carrying out your role effectively Fully equipped technology package , including mobile phone, tablet, and laptop 25 days annual leave plus bank holidays , supporting a healthy worklife balance Divisional performance-related bonus scheme , recognising individual and team success Contributory pension scheme to support long-term financial planning Life assurance at 4x annual salary Structured training, development, and clear progression pathways to support your long-term career growth ACL BEMS is committed to an inclusive and supportive working environment. We actively promote equal opportunities and are happy to make reasonable adjustments throughout the recruitment process. Continuous professional development is fundamental to our business. We expect high standards, support our engineers properly, and offer a technically challenging and rewarding environment for those serious about BEMS and energy engineering. Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered. TPBN1_UKTJ

Head Chef - Kempton Park Racecourse, Sunbury-on-Thames, Surrey | Full time / Permanent Up to £45,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We seeking a motivated Head Chef at Kempton Park Racecourse as part of Jockey Club Catering, a partnership between the leading commercial group in British horse racing - The Jockey Club, and Compass Group UK & Ireland. As Head Chef you will lead the day-to-day running of the kitchen for both Conference and Events and Race Days at Kempton Park Racecourse, with occasion travel to one of our other leading racecourses. You will be responsible for setting and maintaining high culinary standards, driving menu development and innovation, and managing your dedicated culinary team. If you have the passion and motivation to inspire your kitchen to achieve top culinary standards, we want to hear from you! We are Levy Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events - including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Head Chef - the role Leading the brigade to successfully deliver the highest possible culinary standards. Ensuring sufficient staff are allocated to all locations. Liaising with management and the culinary team, ensuring any event changes are reacted to in a timely manner. Planning orders of equipment and ingredients according to identified shortages. Building relationships with casual workforce and supporting recruitment. Acting as the point of contact on live event days. Managing all company and legislative paperwork surrounding Health and Safety and Food Safety. Directing food preparation processes and any other related activity. Using your passion for fresh local produce to develop culinary activity. Striving for continuous innovation and improvement of the work environment and unit performance. Managing food gross profit, food cost of sale, food stock takes, culinary department's payroll costs. Managing the delivery, stock take and waste management of all culinary goods including order reporting What we're looking for A passion for fresh ingredients and menu innovation Flexible working subject to business requirements Computer literate The role will be working in a fast-paced environment so experience in large events with a high volume of casual workforce would be an advantage. A love of hospitality, food, and quality fresh ingredients. The ability to work under pressure, whilst maintaining a positive attitude. Great leadership skills - Kitchen and Team management What you'll get in return Competitive salary and full company benefits 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits: 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products Development opportunities: Professional subscriptions, ongoing training and structured career pathways Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences - and shape the future of hospitality. TPBN1_UKCT

Lettings Manager Monday to Friday 9am – 6pm – Saturdays and Bank Holidays on a rota basis in busy leasing periods. Southall We are recruiting an experienced Lettings Manager for a fantastic client based in Southall. This is an exciting opportunity to play a key role in driving the rental performance of a high-quality residential development, while delivering an exceptional customer experience and leading a motivated lettings team. The Role As Lettings Manager, you will be responsible for the overall rental performance of the development, maximising profitability while maintaining brand standards and operating within agreed budgets. You will oversee marketing and leasing activity, manage income and expenses, and lead and develop the lettings team to ensure outstanding service is delivered at all times. Key Responsibilities Act as a brand ambassador, providing exceptional service to residents, prospective tenants, contractors and visitors Communicate professionally and courteously with residents and colleagues, both verbally and in writing Support and contribute to resident events to drive community engagement Conduct monthly market surveys and maintain a strong understanding of local competition and market conditions Contribute to a dynamic marketing and leasing strategy, providing insight and feedback to the General Manager Forecast end-of-tenancy dates to minimise voids and maximise re-let opportunities Lead and support the lettings team in conducting property viewings Liaise with external agents to monitor market trends Respond to mystery shopping feedback and coach best practice Ensure all enquiries are logged, managed promptly and referral programmes actively promoted Oversee the referencing process, ensuring compliance with company standards and GDPR regulations Manage applicant communication from application through to move-in, including contracts and deposit registration Ensure timely rent collection and manage the arrears process Negotiate tenancy renewals in line with targets and serve statutory notices where required Maintain knowledge of local council and HMO regulations, ensuring full compliance and licence management Use property management systems to record transactions and produce operational reports Support, train and mentor new team members Share best practice, contribute to process improvements and support a positive team culture aligned with company values About You Proven experience in residential property lettings, ideally within Build to Rent, student accommodation or serviced apartments A strong track record of achieving and exceeding sales and lettings targets Excellent customer service skills with strong attention to detail Experience of leading, coaching and developing team members Confident, professional and highly organised, with the ability to manage multiple priorities TPBN1_UKTJ

Product Manager We're looking for a dynamic Product Manager to drive the planning, development, and execution of key product and marketing initiatives for our Brasserie Blanc Restaurants. This role blends creativity with insight, ensuring that campaigns, menus, propositions, budgets, and digital touchpoints are aligned to customer needs and business objectives. Working closely with the Sales & Marketing Director, the ideal candidate will be a collaborative operator with strong project management skills, brilliant stakeholder management, an eye for consumer trends, and the ability to turn insights into impactful actions. The role is based at our Head Office in Teddington, conveniently located next to the station. Product Manager: Key Responsibilities Strategic Planning & Campaign Delivery Develop and execute campaign plans that align with the marketing strategy and commercial priorities. Own the macro event calendar, ensuring alignment across product launches, marketing campaigns, and business priorities. Product & Menu Development With our creative designers, lead menu development through the full stage & gate process, ensuring innovation, feasibility, and customer appeal. Own and evolve propositions that drive differentiation and brand preference. Alongside the Marketing Director, partner with Chefs, operations, and use rich insight to deliver a customer-led product pipeline. Content and Communications Support Brasserie's local initiatives, liaising with key stakeholders, ensuring events and promotions are effectively represented across our marketing channels. Oversee MOPs (Marketing Operations) and blog content, ensuring consistency of tone, messaging, and timing. Insight & Customer Understanding Working with analysts and the marketing director, leverage customer insights and consumer sentiment data to inform product and marketing decisions. Translate data and performance into actionable recommendations that enhance product performance and customer experience. Stakeholder & Project Management Lead briefing processes, ensuring clear direction, aligned objectives, and timely delivery. Act as calendar owner, coordinating campaign and product timelines across departments. Build strong relationships with internal stakeholders on locations and at central to ensure seamless execution and communication across teams. Product Manager: About You Proven experience in product management or marketing (ideally in retail, F&B, or consumer goods). Strong project management and organisational skills; comfortable managing multiple initiatives simultaneously. Excellent stakeholder management and communication abilities. Ability to interpret customer insight and commercial data. A creative thinker with exceptional attention to detail Product Manager: What's in it for you Competitive salary Head Office Bonus ( up to 10% of salary ) The Pantry - 100s of retailers and experience discounts through Reward Gateway 50% off food in all Heartwood Collection sites Friends and Family discount of 20% off food at all Heartwood Collection sites Discounted Rooms at our Inns Enhanced Maternity & Paternity package 25 days of holiday plus bank holidays Additional holiday- option to buy an extra 5 days holiday per year Refer a Friend Bonus up to £1500 A thoughtful gift to celebrate your birthday Employee Assistance Program with Hospitality Action Cycle to Work Scheme Instant access to pay you have already earned through EarlyPay About Heartwood Collection Heartwood Collection is one of the UK's fastest-growing premium casual dining groups, home to the award-winning Brasserie Blanc and Heartwood Inns brands. Backed by Alchemy Partners since 2022, we operate 48 sites today and are on an ambitious growth journey, including a rapidly expanding rooms business set to exceed 300 bedrooms by 2026. We are proud of our family culture, collaborative spirit and appetite for growth. This is an exciting time to join a business where data plays a critical role in shaping commercial success and long-term strategy TPBN1_UKCT

Lettings Manager Monday to Friday 9am – 6pm – Saturdays and Bank Holidays on a rota basis in busy leasing periods. Southall We are recruiting an experienced Lettings Manager for a fantastic client based in Southall. This is an exciting opportunity to play a key role in driving the rental performance of a high-quality residential development, while delivering an exceptional customer experience and leading a motivated lettings team. The Role As Lettings Manager, you will be responsible for the overall rental performance of the development, maximising profitability while maintaining brand standards and operating within agreed budgets. You will oversee marketing and leasing activity, manage income and expenses, and lead and develop the lettings team to ensure outstanding service is delivered at all times. Key Responsibilities Act as a brand ambassador, providing exceptional service to residents, prospective tenants, contractors and visitors Communicate professionally and courteously with residents and colleagues, both verbally and in writing Support and contribute to resident events to drive community engagement Conduct monthly market surveys and maintain a strong understanding of local competition and market conditions Contribute to a dynamic marketing and leasing strategy, providing insight and feedback to the General Manager Forecast end-of-tenancy dates to minimise voids and maximise re-let opportunities Lead and support the lettings team in conducting property viewings Liaise with external agents to monitor market trends Respond to mystery shopping feedback and coach best practice Ensure all enquiries are logged, managed promptly and referral programmes actively promoted Oversee the referencing process, ensuring compliance with company standards and GDPR regulations Manage applicant communication from application through to move-in, including contracts and deposit registration Ensure timely rent collection and manage the arrears process Negotiate tenancy renewals in line with targets and serve statutory notices where required Maintain knowledge of local council and HMO regulations, ensuring full compliance and licence management Use property management systems to record transactions and produce operational reports Support, train and mentor new team members Share best practice, contribute to process improvements and support a positive team culture aligned with company values About You Proven experience in residential property lettings, ideally within Build to Rent, student accommodation or serviced apartments A strong track record of achieving and exceeding sales and lettings targets Excellent customer service skills with strong attention to detail Experience of leading, coaching and developing team members Confident, professional and highly organised, with the ability to manage multiple priorities

Our Client, a leading provider of comprehensive logistics and supply chain solutions, specialising in airfreight, warehousing, and distribution services, are looking to recruit an Air Freight Pricing Manager to be based at their offices in the London, Heathrow area. On Offer: * Opportunity to work with a fast-growing and dynamic freight forwarder. * Competitive salary and performance-based bonus. * Career progression and personal development support. * Collaborative and innovative working environment at London Heathrow. * Hybrid Flexibility, offering two days working from home. Main Purpose of the Air Freight Pricing Manager role: Reporting to the Head of Air Freight/ Commercial Director, the successful candidate will be responsible for leading all aspects of air freight pricing, procurement, and carrier negotiations. This role requires a strong balance of analytical skills, supplier relationship management, and market insight to ensure our pricing remains competitive, profitable, and aligned with business growth. Duties and Responsibilities of Air Freight Pricing Manager: Pricing & Procurement * Develop, maintain, and manage competitive air freight rate structures across key trade lanes. * Negotiate directly with airlines, consolidators, and agents to secure the most competitive rates. * Monitor market rates, trends, and capacity availability to ensure proactive and dynamic pricing strategies. * Maintain strong supplier relationships while ensuring cost efficiency and service quality. Commercial Support * Provide accurate and timely quotations to the sales team to enable them to win business. * Support the commercial team with pricing strategies for RFQs, tenders, and spot quotes. * Ensure margin protection by balancing competitive rates with profitability. * Work closely with the operations and sales teams to align pricing with service delivery and customer needs. Market Intelligence & Reporting * Track competitor activity and industry developments to identify opportunities and risks. * Produce regular pricing reports, analysis, and recommendations for management. * Ensure all pricing data is accurate, updated, and maintained within internal systems Process & Compliance * Develop efficient pricing processes and tools to streamline response times and accuracy. * Ensure compliance with company policies, airline regulations, and international trade requirements. To be Considered: * Proven experience in air freight pricing, procurement, or carrier management within the freight forwarding industry. * Strong negotiation skills and established airline relationships. * Solid understanding of global air freight trade lanes, capacity, and rate structures. * Commercially minded with the ability to balance competitiveness and profitability. * Strong analytical skills with attention to detail and accuracy. * Excellent communication and interpersonal skills to liaise with suppliers, sales, and management teams. * Ability to work under pressure in a fast-paced, deadline-driven environment. For full details, please contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry

As our Sales & Service Manager, you will lead our internal sales and technical service management functions, with accountability for the customer experience from initial enquiry through post-sale support. The role provides cross-functional leadership, working closely with Sales, Engineering, Production, and Quality to deliver strong commercial outcomes, protect margins, and provide service standards across existing customer accounts. What the job entails • Build, lead and continuously improve the internal sales and technical service teams ability to deliver accurate, responsive, and commercially sound customer support, • Drive revenue growth and customer satisfaction by leading high-performing internal sales and technical service teams, • Own the internal sales experience, ensuring timely and accurate pricing, quotations, and order support and meet customer expectations, • Co-ordinate team priorities to meet customer and internal service level agreements (SLAs), • Provide technical and operational guidance to customers, translating requirements into deliverable solutions, • Act as the escalation point for complex commercial, service, or technical issues, • Drive service performance, responsiveness, and quality through clear processes and effective decision-making, • Strengthen stakeholder relationships internally and externally to ensure aligned, consistent customer outcomes, • Anticipate customer needs and potential conflicts, and proactively prepare to mitigate strategies to preserve the relationship, • Regularly review and use performance data and customer insight to continuously improve sales and service effectiveness, championing initiatives that enhance customer satisfaction Experience • Proven leadership experience within Internal Sales, Technical Service Management, or customer-facing operational functions, • Experience building and managing a team. This includes coaching and developing individuals via structured training, mentoring and performance management, • Strong background in managing existing customer relationships including issue resolution and escalation management, • Experience operating in a cross-functional leadership role, working with Sales, Engineering, Production, and Quality, • Sound technical aptitude with the ability to understand and communicate product, application, technical service information and operations, • Experience using ERP/MRP, CRM, and quotation systems, • Experience producing and delivering reports, presentations and performance metrics, • High level of competency in Microsoft Office 365 Behavioural competencies • Highly organised, with strong process ownership, • High attention to detail, identifying inconsistencies in commercial and technical information and establishing controls to ensure accuracy and process compliance, • Strong analytical and problem-solving skills, • Takes accountability for outcomes and service performance, • Customer-focused, with the ability to incorporate customer feedback into sales and service process improvements, • Critical thinker with a solution-orientated mindset, • Confident decision-maker in complex or ambiguous situations, • Able to resolve conflict constructively and manage escalations professionally, • Committed to continuous improvement and raising standards across teams, • Clear, professional communicator with the ability to influence at all levels About Expo At Expo Technologies, safety, quality and integrity sit at the heart of everything we do. With over 70 years’ experience in hazardous area protection, we design and manufacture certified, practical solutions that keep people and equipment safe across industries such as oil & gas, chemicals, pharmaceuticals and power generation. We are pioneers of electrical protection by purge and pressurisation, with a strong culture of continuous learning and innovation. With manufacturing in the UK, USA and China, and a global partner network, we work collaboratively with our customers and each other to deliver high-quality solutions and build long-term, sustainable relationships. Benefits Discretionary annual bonus: When the company does well, it is down to the efforts of our employees. We offer annual, performance based bonuses to show our thanks. Flexible start/finish times: We understand that sometimes, in life, we need some flexibility. We allow for flexible start and finish times. We have core hours between 10-12 and 2-4, but otherwise, you can make up the rest of your weekly hours in a way that works for you and your team. Early finish Friday: Subject to your weekly hours being completed, you have the opportunity to finish at lunchtime on Fridays, giving you a few extra hours to make that appointment or get away early for a long weekend! Healthcare Cash Plan: We offer you and your children to join our healthcare cash plan, allowing you to claim medical expenses back. Whether you need new glasses, mental health support, surgery or even just an Indian head massage, our plan reimburses your expense. And a lot more

This role is based at Thames Ditton Infant School. Though you will only work during term time, you will be paid a salary every month including school holidays. This role has a starting salary of £14,736.47 per annum for working 25 hours per week, 38.4 weeks per year (equivalent to £13.35 per hour, plus annual leave allowance). Our Offer to You Competitive salary Final salary pension Discounts on various services including food shopping Health and wellbeing support Employee Assistance Programme Full induction Term time only hours that allow for good work/life balance Training and development opportunities, including a Level 3 Food Hygiene Qualification.About the Role Using your passion, creativity and enthusiasm, you will inspire a team to produce an outstanding menu using fresh ingredients. In addition to using your flair and passion to create great dishes, you will record meal transactions, control and administer stock, order food and sundry supplies, and take responsibility for the day to day running of a smooth kitchen. Your main goal will be to provide school children with tasty, nutritious meals that help them develop healthy bodies and minds. Customer service is at the front and centre of the Twelve15 Vision and Mission. You will be a fantastic communicator with an ability to work with our school clients and our customers to promote the benefits of the service we offer. Your Application Your application should evidence the following skills and align with our behaviours: A passion and skill for cooking with an ability to deliver high levels of meals in a food production environment Health and Safety Certificate Level 1, and proven understanding of health and safety in a kitchen environment Level 2 Food Safety Certificate NVQ Level 2 in food preparation and cooking or equivalent IT and administrative skills Excellent communication skills (including teamwork, leadership, and customer service) Experience supervising staff and managing a kitchen Experience using catering equipment and the ability to train others Excellent time keeping and flexibility around locations.We'd also love to hear about any other relevant skills, interests, or knowledge that you could bring to the table. Perhaps you have detailed knowledge about allergies, or a particular interest in nutrition. Additionally, if you don't hold these qualifications but have a significant amount of experience catering for large groups of people in a management role, please don't hesitate in applying! To apply, we request that you submit a CV and you will be asked the following 4 questions: Why do you think eating healthily is so important for children and what is the impact of a healthy school meal for children? Please tell us about your experience of working in a kitchen, including the part you played in the production of food. What experience do you have supervising / managing staff responsible for producing large quantities of food? Please list any skills and qualifications you have that are relevant to this role.Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 29th January 2026 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs

Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. This role is an exciting opportunity to join us and work within our Broadband Commercial Team , influencing the growth and commercial strategy Sky Broadband . What you'll do: As the Commercial Manager for Broadband strategy & projects , you will be responsible defining the commercial strategy and maximising the commercial return on new broadband propositions and projects . Th is includes everything from brand new propositions, pricing capabilities, new RTMs through to commercial opportunities from our network partners to drive forward our full fibre ambitions. Support on bringing new propositions / p rogrammes of work to market working with the Propositions Team to produce commercial strategies, develop business cases, and create targets. Stakeholder Engagement : Build and maintain strong relationships with internal partners in Trading Performance, Marketing, Finance, Propositions, Digital, and Direct teams. Engage proactively with senior stakeholders to ensure alignment with strategic objectives . Drive s Change - work on new opportunities tak ing them from concept to delivery and proving out their value. This could include helping to prepare business cases, conduct research, leading working groups and defining execution . Diagnosis w ork with the in-quarter Trading teams to diagnose performance issues as they arise, and embed learnings into future quarterly plans. Insight gathering and analysing using our network to help inform strategic changes. What you'll bring: If you love a challenge and are motivated to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today Strategic thinker • with an inquisitive mind, capacity for detail but driving simplicity , with a passion for change focusing on bringing new ideas to the table Commercially astute • experience building complex business cases. Superb Collaborator and leader - work seamlessly across a matrix organisation to drive change. Analytical ability • able to draw simple conclusions from complex and ambiguous datasets. Confident communicator • able to turn analysis into stories tailored to the audience. Workstack management • comfortable working independently to multiple deadlines. Microsoft office • capable in both Excel analysing data, and PowerPoint presenting the insight and story Background working subscriber business's experience in telco or BB businesses preferred. Team Overview: We bring the best from the global market into Sky - we buy technology, marketing, corporate, operational services and editorial production solutions. We are an international team working with our stakeholders our partners to curate the most effective and efficient customer-led operating model. High ethical standards are embedded in our team, and we engage our supply chains in creating a sustainable future! The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Hybrid model of Monday, Tuesday and Wednesday in the office Your office base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discuss flexible working! And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. This role provides long-term Product Management ownership of"campaign execution and orchestration capabilities within Advertising Technology, underpinning how purchased advertising campaigns are prepared, delivered, monitored , and measured across Sky's linear, addressable, and digital platforms. The role is accountable for shaping the"future-state advertising technology products"responsible for asset lifecycle management, campaign orchestration, and operational visibility, while maintaining BAU stability across existing platforms during a period of significant transformation. A defining characteristic of this role is the requirement for"strong technical and industry knowledge, combined with close collaboration with"Customer Experience (CX) teams and Product Owners (delivery leads). The Product Manager must be technically credible with engineers and architects, deeply understand advertising workflows, and ensure customer and operational needs are translated into scalable, platform-aligned product decisions. What you'll do Own the"product vision, strategy, and roadmap"for campaign execution, orchestration, and operational monitoring capabilities Apply deep"advertising industry knowledge"to shape products that support real-world campaign delivery, trafficking, and optimisation workflows Work closely with"CX teams"to embed customer journeys, operational pain points, and usability considerations into product priorities Collaborate day-to-day with"Product Owners / delivery leads"to ensure technically complex product intent is delivered effectively Partner with Architecture and Engineering to design"modular, API-driven, cloud-based platform services Balance BAU operational reliability with strategic modernisation and simplification of legacy systems Use operational metrics, platform telemetry, and CX insight to drive continuous improvement Act as a technically credible product representative with Sky Media stakeholders, able to explain trade-offs and platform constraints What you'll bring Significant Product Management experience owning"platform-level, workflow-driven technology products Strong"AdTech, media, or broadcast industry experience, with understanding of campaign execution, scheduling, trafficking, and delivery lifecycles Demonstrated technical fluency across"APIs, cloud infrastructure, distributed systems, and data pipelines Ability to engage credibly with"engineers, architects, and delivery leads"on technical design and trade-offs Experience working with"CX and UX teams"to improve complex operational workflows Comfort owning products that are"operationally critical, revenue-impacting, and highly integrated Experience working in Agile delivery environments Team overview Content technology and innovation Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on (url removed) and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, youll join the leading provider of metering services and data collection in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Our meter engineers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. We leverage our industry expertise and data insight capabilities to create solutions that fit the needs of our customers. What will you be doing? As a Field Manager , youll lead a team of Data Collectors within a defined geographical area. Your role is all about people, performance and progressdriving operational delivery, safety and engagement while fostering a culture where everyone feels valued and motivated. This role is remote with regular travel across South West London area , giving you flexibility while staying connected to the field. Youll be responsible for: Leading and coaching your team to achieve productivity, quality and customer performance targets Driving safety compliance and conducting audits Managing engagement through regular check-ins, team briefs and development sessions Addressing underperformance and ensuring adherence to processes and standards Collaborating with stakeholders to align operational delivery with business strategy Supporting wellbeing and inclusion, ensuring every team member has a voice This is more than a leadership roleits an opportunity to influence, innovate and make a real impact in a fast-paced, client-focused environment. What youll bring Proven experience in people leadership, ideally in field or operational environments Strong organisational and coaching skills Confidence in decision-making and problem-solving A proactive, assertive approach with a passion for results Ability to build engagement and foster an inclusive culture Whats in it for you? We offer a broad range of benefits designed to support your life in and out of work: Matched or contributory pension scheme Online GP service available 365 days a year Employee assistance programme and wellbeing support Access to thousands of retail discounts via My Rewards portal Cycle to work and salary finance schemes Enhanced leave policies for maternity, paternity and adoption Reward and recognition programme 22 days annual leave plus bank holidays increasing with the length of service About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupE #LI-SZ#LI-RemoteINDSTA . TPBN1_UKTJ

A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through data-led insights, storytelling, and experimentation. Senior Customer Analyst – Loyalty, Retention

Proven experience in a customer insight or analytical role, ideally within the. You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective and profitable customer experiences. Own and deliver regular and ad hoc reporting on key customer K

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the worlds biggest brands und

Have a strong understanding of our NPS, brand awareness and customer satisfactions scores to help inform customer performance using both leading and lagging KPIs. Help to develop a new segmentation model in order to understand our customer performance better. Experience in customer LTV / economics.

You will own the day-to-day management of KAD’s customer insight programmes, combining survey results, operational data, and customer feedback into actionable insights. If you’re passionate about using data to elevate customer experience and want to see your insights shape real‑world outcomes,

A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through data‑led insights, storytelling, and experimentation. Senior Customer Analyst – Loyalty, Retentio

You’ll join our Customer Strategy & Insights team, who enable the business to make better customer‑led decisions through data, insight and research. As a Customer Insight Analyst, you’ll deliver robust customer, CX and performance analytics that underpin insight across the business. Customer I

This role involves owning customer insights, leading CRM analytics, and supporting commercial decisions through data-driven insights. A high-growth beauty brand in London is seeking a Senior Commercial and Customer Insight Manager.

A global organisation in Hampshire is seeking a Customer Insight and Quality Analyst. The role focuses on enhancing customer experience through data analysis and managing service systems. Responsibilities include reporting on customer feedback and overseeing warranty processes.

A high-growth beauty brand in London is seeking a Senior Commercial and Customer Insight Manager to lead customer insight and analytics. This role involves translating data into actionable insights to support growth, managing CRM analytics, and championing AI adoption across departments.

The ideal candidate will excel in customer insights and demonstrate commercial acumen.

A leading global solutions provider is seeking a Customer Insight Analyst in the City of Westminster. Responsibilities include developing KPI dashboards, partnering with teams to translate data into actionable insights, and expanding datasets across global markets.