Health Operations Lead
1 day ago
Eastleigh
Health Operations Lead Eastleigh, UK (Hybrid – 3 days onsite) Hiring Company: Global IT services and consulting company End Client : Healthcare Domain Are you a strategic operations leader with strong Salesforce expertise looking to make a real impact in the healthcare sector? We are hiring a Health Operations Lead to drive operational excellence, service resilience, and platform performance for a leading healthcare client. This is a high-impact leadership role where you will shape service strategy, lead cross-functional teams, and ensure seamless delivery of critical health platforms. Key Responsibilities Leadership & Stakeholder Management • Lead and establish the Health Operations function, • Manage cross-functional teams (internal, external vendors & SaaS partners), • Build strong relationships with senior stakeholders, CIO teams, and business leaders, • Drive collaboration across transformation and change initiatives, • Manage partnerships with SaaS providers, cloud vendors, and technology partners Operational Excellence • Ensure stability, security, and resilience of healthcare platforms, • Manage incidents and restore services quickly within agreed SLAs/KPIs, • Drive continuous improvement, process optimisation, and cost efficiency, • Deliver operational reporting and performance insight Technology Service & Delivery • Own service management, problem management, and continuous improvement, • Ensure compliance with IT standards, security, and data protection frameworks, • Oversee platform health including capacity, risk, DR, and business continuity, • Act as gatekeeper for production releases and change delivery, • Maintain CMDB, asset registers, and operational control Commercial & Financial Management • Manage vendor contracts and commercial agreements, • Track and optimise operational costs, • Ensure transparency and accountability in budget management Skills & Experience Required • Proven leadership experience managing large, matrixed teams, • Strong expertise in Salesforce (Health Cloud & Insurance Cloud), • Extensive experience in Service Management & Operations, • Knowledge of healthcare/insurance domain (PMI, claims, regulations), • Experience with Agile / SAFe delivery frameworks, • Strong problem-solving, analytical, and stakeholder management skills, • Experience in process improvement methodologies (Lean / Six Sigma) Mandatory Skills • Project Management, • Application Service Management (ASM) Why Join? • Work with a global IT leader on a large-scale healthcare transformation, • Lead critical platforms impacting real customer outcomes, • Collaborate with global teams and senior stakeholders, • Drive innovation, resilience, and operational excellence Interested or know someone who fits? Apply now or reach out directly to discuss this opportunity!