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hackajob is collaborating with AJ Bell to connect them with exceptional professionals for this role. \n Job Description \n As part of our continued growth and investment in our data and analytics capabilities, we’re recruiting for an experienced Senior BI Developer to join our dynamic direct-to-consumer (D2C) business. This is a key opportunity to play a central role in shaping how data is leveraged to drive insight, inform decisions, and support ongoing business success. \n As the Senior BI Developer, you will play a pivotal role in designing, building, and maintaining the data assets that underpin our reporting, analytics, and customer marketing capabilities. You’ll work closely with stakeholders to define requirements, develop best-in-class data products, and produce engaging and accurate reporting used by our teams and senior managers to track performance and make strategic decisions. \n You’ll also form a key part of our wider data community, ensuring that our organisational data supports our ambitious growth targets. And most importantly you will contribute to our company data strategy by supporting colleagues to become even more data literate and ensuring they have reliable and relevant data and reporting at their fingertips. \n What you’ll be doing \n\n • Working closely with internal stakeholders to define and deliver the data products and reports which meet their needs\n, • Collaborating with data engineers and integration specialists within the team and across the wider business to deliver data pipelines, ETL processes and data models that meet requirements\n, • Developing and maintaining a suite of engaging Power BI dashboards including enterprise level semantic models along with user and data permissions management\n, • Owning and continuously improving the data models including data and KPI definitions ensuring consistency of use\n, • Supporting analysts and researchers in the team with data-driven initiatives, ensuring they have the data at hand to complete projects\n, • Developing, maintaining, and adhering to robust data and delivery processes including testing, monitoring, documentation, and issue resolution.\n, • Contributing to the overall data literacy of the business by ensuring data and dashboards are understood and adopted\n, • Supporting our wider company data strategy by contributing and adhering to our data development frameworks, and engaging with Data Governance to resolve quality and integrity issues\n\n What we’re looking for \n We're looking for someone with a broad range of competence, knowledge and skills which would help you succeed in this role, but it is not critical to meet every single criteria listed below. We encourage a wide range of applicants. \n\n • Proven mid to senior level experience in data engineering, data architecture design and delivery, and BI within a data-intensive environment\n, • Working with data from multiple systems and structures and at different velocities including near real time\n, • Strong knowledge of data architecture (Snowflake is preferred), SQL development, security, and process optimisation\n, • Advanced SQL development including query development and optimisation, stored procedures, and performance tuning\n, • Expert knowledge of end-to-end enterprise BI using Power BI including semantic modelling, DAX, Power Query, data visualisation best practice, report development, and performance optimisation\n, • Advanced data modelling including dimensional modelling, star schema design, database layers, and data mart development\n, • Knowledge of BI solution delivery methodologies including requirements and discovery, Agile delivery, testing, deployment, and post-production support\n, • Strong understanding of data governance and security frameworks including data quality, metadata management, lineage, user and permission management, compliance, and access controls\n, • Excellent documentation skills with the ability to create and maintain solution designs, data dictionaries, business glossaries and technical standards\n, • Strong stakeholder management, communication and business partnering skills with the ability to translate business requirements into data solutions\n, • Experience of marketing orchestration platforms (e.g. Bloomreach) or reverse ETL tools (e.g. HighTouch) is desirable\n, • Knowledge of marketing and digital data (e.g. Google Analytics, BiqQuery) would be advantageous\n, • Change management using JIRA and Confluence would be an advantage\n, • Experience using and implementing AI agents for code creation and process efficiency would be advantageous\n\n About AJ Bell \n AJ Bell is one of the UK’s fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. \n Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures. \n We’re proud to be recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026 a reflection of our supportive and collaborative culture. \n What we offer \n\n • 25 days holiday, increasing with service + buy/sell scheme + bank holidays\n, • 6% Pension with matched contributions\n, • Discretionary bonus scheme\n, • Share schemes (including free shares and BAYE)\n, • Health Cash Plan and discounted private healthcare\n, • Free onsite gym\n, • Enhanced family leave (subject to qualifying criteria)\n, • Travel and bike loan schemes\n, • Employee Assistance Programme\n\n Life at AJ Bell \n\n • Regular social events including summer and Christmas parties\n, • Learning and development opportunities tailored to you\n, • Casual dress code\n, • Friendly, supportive team environment\n\n Our ways of working \n We offer hybrid working, with a minimum of 50% of your working time per month spent in the office. \n For new starters, there’s an initial period of full-time office working to help you settle in and build relationships. \n Inclusion & diversity \n We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. \n We welcome applications from all backgrounds and make hiring decisions based on skills, experience, and potential.

hackajob is collaborating with CDL Software to connect them with exceptional professionals for this role. \n Senior Product Manager \n We’re looking for a Senior Product Manager to take strategic ownership of a major value stream within our product portfolio. This is a high‑impact role requiring vision‑setting, clarity in complexity, and delivery of intelligent solutions. \n About CDL \n CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. \n We have built a collaborative and creative culture, leveraging AI-driven solutions to enhance our products, processes and decision-making. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company. \n In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. If you were to go on a price comparison website, approximately 65% of the companies on there are our clients! \n Why Join Us? \n You’ll be joining CDL at a pivotal moment-shaping industry‑defining products, working with cutting‑edge AI capabilities, and influencing the future of insurance technology. \n What You'll Do \n\n • Set product vision and strategy.\n, • Champion customer and market insight.\n, • Own the roadmap and drive delivery.\n, • Deliver commercial and financial impact.\n, • Use data to guide decisions.\n, • Shape go‑to‑market plans.\n, • Lead cross‑functional execution.\n, • Mentor Product Managers and raise the bar on product craft.\n, • Be the product and AI voice-aligning engineering, commercial and senior leaders behind the vision.\n\n About You \n Essential: \n\n • Bring senior Product Management experience in complex environments.\n, • Bring insurance, SaaS, data or AI product expertise.\n, • Think strategically and communicate with clarity.\n, • Use strong analytics and stakeholder management to drive outcomes.\n, • Mentor Product Managers and build a high‑performing product culture.\n\n Desirable: \n\n • Experience with AI‑enabled product development.\n, • Background in enterprise platforms with integration complexity.\n, • Understanding of regulatory and governance considerations.\n\n Benefits \n Salary \n The salary for the role of Senior Product Manager is competitive, paying up to £80k DOE, and provides a fantastic opportunity for career progression through CDL’s clearly defined career framework (https://progression.cdl.co.uk/). \n Your growth and advancement within CDL are only limited by your own ambition and effort. \n Benefits \n\n • Hybrid Working (2 Days a Week in the office - SK4 2HD)\n, • Truly flexible working.\n, • 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.\n, • Top employer for 10th year running\n, • Excellent training and development platform\n, • Opportunities for career progression\n, • Health and Wellbeing Programme\n, • Virtual activities, lunch and learns, coffee mornings and meetups.\n, • Life and health assurance\n, • Electric Vehicle Scheme\n, • Established Recognition Award System\n, • Great Parental Benefits\n, • Diversity and Inclusion network \n, • Pension scheme\n, • Community projects and volunteer days \n, • Refer a friend bonus \n\n Campus Benefits: \n\n • On-site free parking\n, • Open plan modern offices\n, • Quiet Spaces are also available\n, • Shuttle bus to and from the station\n, • Subsidised restaurant\n, • Games room and chill out zone\n, • Annual Hackathon & Deep Racer Events\n, • Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more!\n, • Car wash, barber, yoga classes, boot camp and massage services all on site\n, • Cycle to work scheme\n, • Shower and dry rooms\n\n Diversity and inclusion We’re on a journey to keep innovating, that means welcoming new ideas and ways of thinking. \n \n CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. \n Recruitment Agency Notice: \n CDL have a PSL in place, but haven't used them for over 3 years, therefore be advised that any unsolicited submission of candidate details - including but not limited to LinkedIn profiles, CVs, or resumes (whether redacted or unredacted) - will be considered freely given and unsolicited. As such, these submissions will not be subject to any fees, terms, or obligations on our part. \n Only candidate profiles that have been formally discussed with and approved by our Talent Acquisition (TA) team prior to submission AND submitted by agencies on our Preferred Supplier List (PSL) operating under agreed terms are authorised to submit candidates. Any submissions from non-PSL agencies, or those made outside of agreed processes, will be deemed non-compliant and will not be eligible for any fees or consideration. \n About CDL Software \n The UKs biggest insurance retailers rely on CDLs trend setting solutions to drive success and growth. Our ambition and commitment has produced a track record of delivering exactly that. The result is a client base that includes some of the most profitable insurance operations in the UK. \n This Policy was last updated in April 2025

hackajob is collaborating with Dunnhumby Ltd to connect them with exceptional professionals for this role. \n dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. \n dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro. \n We're looking for a Senior Full Stack Engineer to join our Application Platform team in Manchester, on a hybrid basis. You'll be one of the first product engineers on dunnhumby's new continuous-deployment paved road, building a customer-facing analytics product end-to-end and showing the rest of engineering what "production-ready on the platform" looks like. \n What we expect from you: \n\n • Senior-level experience building and running production services in C# / ASP.NET Core and TypeScript / Next.js / React — with working knowledge of the other side and an appetite to grow into both.\n, • Comfortable owning a service on Kubernetes — deployments, probes, autoscaling, NetworkPolicies, RBAC — and debugging real failures from kubectl alone.\n, • Solid working knowledge of Kubernetes operators and CRDs — you understand reconciliation loops, custom resources, and how operator-driven infrastructure differs from imperative provisioning.\n, • Hands-on with at least one of GCP (GKE, Cloud SQL, Pub/Sub, Secret Manager) or Azure (AKS, Azure DB for PostgreSQL, Key Vault), and willing to learn the other.\n, • Clear written communication — RFCs, ADRs, runbooks, PR descriptions other engineers can act on.\n\n Nice to have: \n\n • Crossplane experience — authoring Compositions, CompositeResourceDefinitions, or custom providers.\n, • GitOps fluency with ArgoCD and Helm, and CI/CD authorship in GitLab.\n, • Building custom Kubernetes operators with the Operator SDK or Kubebuilder.\n, • Service mesh experience (Istio or Linkerd).\n, • Prior experience migrating a product from bundled releases to continuous deployment.\n, • Backstage or internal developer portal contributions.\n\n Responsibilities: \n\n • Shape clear, testable acceptance criteria with Product and Design\n, • Build and own end‑to‑end products across .NET services, TypeScript frontend, PostgreSQL, and GitOps deployment\n, • Design scalable backend systems (APIs, event handling, clean architecture patterns)\n, • Deliver high‑quality frontend experiences with accessible components and strong data/state management\n, • Work with cloud‑native, declarative infrastructure (Kubernetes, Crossplane, CRDs)\n, • Maintain high standards across testing (unit, integration, contract) and code quality\n, • Apply strong security practices across backend and frontend systems\n, • Build meaningful observability (tracing, logging, SLOs) focused on real user impact\n, • Take a cost‑aware approach to scaling and resource usage\n, • Participate in an on‑call rotation once ramped up\n, • Use AI‑assisted development tools (e.g. Copilot, Claude) effectively in day‑to‑day work\n\n What you can expect from us \n We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. \n You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. \n And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. \n Our approach to Flexible Working \n At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. \n We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. \n For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

hackajob is collaborating with MAG (Airports Group) to connect them with exceptional professionals for this role. \n Product Owner \n Permanent Manchester Airport / Hybrid (2 days per week onsite) \n About CAVU \n For airports, for partners, for people. We are CAVU. \n At CAVU, our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody — from the smallest ideas to the biggest transformations. Every day is an opportunity to create better travel experiences. \n From our revenue-accelerating single-platform technology, Propel, through to our world-class hospitality venues including 1903 and Escape Lounges, our solutions make travel smoother for passengers and more profitable for our clients and partners. \n We know that to bring your best ideas, you need the space to think, the support to grow, and the freedom to be your authentic self. Whether you’re working from our offices, from home, in our lounges, or on the road, we provide an environment where you can create, innovate, and help transform airport travel. \n Together, we can reach new heights. Together, we are CAVU. \n About the role \n We’re looking for a Product Owner to join our Digital Customer Platform team, helping shape and optimise some of the most visible and business-critical digital experiences across MAG airports. \n This role will focus on the digital customer journey across key touchpoints including the Manchester, Stansted and East Midlands Airport websites, alongside associated passenger information and self-service experiences. You’ll play a key role in driving optimisation initiatives, improving customer engagement, and ensuring our digital platforms continue to evolve in line with customer and commercial needs. \n Working within an Agile product environment, you’ll collaborate closely with UX, engineering, content and business stakeholders to define priorities, manage delivery and ensure product decisions are driven by insight and measurable outcomes. \n This is an exciting opportunity to join a team at a pivotal stage, building on significant digital transformation work completed over the last 18 months and helping shape the next phase of optimisation, experimentation and customer experience improvement. \n Key responsibilitiesProduct Ownership & Delivery \n\n • \n Own and manage product backlogs across digital customer touchpoints, ensuring priorities align with customer, operational and commercial objectives. \n • \n Work closely with cross-functional delivery teams to define user stories, acceptance criteria and sprint priorities. \n • \n Contribute actively to Agile ceremonies including sprint planning, stand-ups, retrospectives and backlog refinement. \n • \n Collaborate with engineering, UX and content teams to ensure solutions deliver high-quality customer outcomes. \n • \n Support the continuous improvement of product delivery processes and Agile ways of working. \n\n Optimisation & Customer Experience \n\n • \n Drive optimisation initiatives across web and digital customer journeys, identifying opportunities to improve engagement, conversion and usability. \n • \n Support and coordinate experimentation and A/B testing activity in partnership with UX and digital teams. \n • \n Use customer, behavioural and performance data to inform prioritisation and product decisions. \n • \n Ensure digital experiences remain aligned to both customer expectations and wider business strategy. \n\n Stakeholder Management & Collaboration \n\n • \n Build strong relationships with stakeholders across CAVU and MAG, acting as a key point of coordination between business and delivery teams. \n • \n Communicate product priorities, roadmap updates and delivery progress clearly to a range of audiences. \n • \n Balance customer needs, technical considerations and commercial priorities when making product decisions. \n • \n Work collaboratively across multiple teams to ensure successful delivery of product initiatives. \n\n About you \n We’re looking for a collaborative and commercially aware Product Owner who enjoys working in fast-paced digital environments and is passionate about improving customer experiences through data-led product decisions. \n You’ll likely have previous experience working in Product, Digital or Customer Experience teams, with exposure to Agile delivery environments and optimisation-focused digital products. \n You’ll also bring: \n\n • \n Experience working as a Product Owner or within a product-led digital delivery environment. \n • \n Strong understanding of Agile methodologies and product delivery practices. \n • \n Experience managing backlogs, writing user stories and working within sprint-based delivery teams. \n • \n Exposure to digital optimisation, experimentation or A/B testing initiatives. \n • \n Strong stakeholder management and communication skills. \n • \n The ability to interpret and utilise data to support product decisions and prioritisation. \n • \n Experience working closely with UX, engineering and content teams. \n • \n Familiarity with digital analytics tools such as GA4 would be advantageous. \n • \n A proactive, collaborative and continuous improvement mindset. \n\n What’s in it for you? \n\n • \n 25 days holiday, increasing with service (up to 28) \n • \n Option to buy up to 10 extra days + 4 flexible bank holidays \n • \n 10% company pension \n • \n Annual bonus scheme \n • \n On-site gym \n • \n MediCash scheme \n • \n A range of flexible benefits and discounts, including up to 50% off CAVU products such as Escape Lounges and Airport Parking \n • \n Rail and retail discounts \n • \n 2 paid volunteering days per year \n • \n Access to health & wellbeing events, ID&E activities, and learning opportunities \n • \n Formal and informal development options, including mentoring programmes and learning grants \n • \n Enhanced parental leave (T&Cs apply) \n\n Equal Opportunities and Reasonable Adjustments \n We’re building something brilliant at CAVU: a diverse team of people who reflect the global customer base we serve. We’re proudly part of MAG, and together we’re on a mission to be number one in our industries — and that takes talent in all its forms. \n Whether this is your first role or your next big step, we want to hear from you, even if you don’t think you tick every box. What matters most is what you bring. \n We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know — we’re committed to helping you perform at your best. \n Our Colleague Communities play a big part in that journey, including Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group. \n Ready to reach new heights?

hackajob is collaborating with Dunnhumby Ltd to connect them with exceptional professionals for this role. \n dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. \n dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro. \n At dunnhumby, we’re building a unified intelligence layer, a modern platform designed for AI, real-time data, and scale. This new architecture replaces heritage products that worked in isolation, enabling tailored experiences for different personas and workflows that span across silos. By democratizing our science and integrating richer data feeds, the platform will drive deeper collaboration between retailers and CPGs and deliver long-term value. Joining this team means working on cutting-edge technology that transforms how data, AI, and product innovation come together to shape the future of retail. \n We’re looking for an Lead Engineer to join our Application Platform Team, who combines strong technical expertise with people leadership, capable of guiding teams delivering high‑quality, production‑ready solutions. You’ll bring hands‑on experience across modern engineering stacks and be comfortable working closely with platform, product, and data teams to deliver scalable systems. Alongside this, you’ll play a key role in developing and supporting engineers at different levels, fostering a collaborative, high‑performing environment, and ensuring best practices around code quality, reliability, and delivery are consistently upheld. \n What we’re looking for \n\n • Hands-on experience with .NET, Python, React/JavaScript, and Terraform. Knowledge of Go/Rust and willingness to adopt newer development frameworks.\n, • Comfortable with cloud‑native environments (Kubernetes, Helm, GitOps) and working alongside platform teams\n, • Proven experience shipping production code, ideally in cloud environments\n, • Solid CI/CD knowledge (pipelines, testing, deployment) with tools like GitLab CI, GitHub Actions, or Octopus\n, • Prioritises code quality, testing, and standards as a given\n, • Familiar with Kubernetes patterns, ArgoCD with Crossplane,secrets management, and multi‑cloud (GCP/Azure)\n, • Good understanding of observability (e.g. New Relic) and what “good” looks like in production\n, • Able to set direction, not just follow – comfortable working cross‑functionally\n, • Experience managing engineers and supporting team growth\n, • Works effectively in Agile teams and keeps processes pragmatic\n, • Strong communicator, able to engage both technical and non‑technical stakeholders\n, • Ability to take high-level requirements and translate them into sound technical designs — decomposing complexity into logical, implementable components that the team can build with confidence.\n, • Encourages knowledge sharing through practical approaches (pairing, documentation, etc.)\n, • Experience with Elasticsearch preferred — designing and operating search solutions in production, including indexing strategies, query optimisation, and relevance tuning. Familiarity with Elastic Cloud is a plus.\n\n What you can expect from us \n We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. \n You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. \n And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. \n Our approach to Flexible Working \n At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. \n We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. \n For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

hackajob is collaborating with MAG (Airports Group) to connect them with exceptional professionals for this role. \n x \n Summary \n CAVU \n Head of Trading \n Hybrid \n Permanent \n About CAVU \n For airports, for partners, for people. We are CAVU. \n At CAVU, our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody — from the smallest ideas to the biggest transformations. Every day is an opportunity to create better travel experiences. \n From our revenue-accelerating single-platform technology, Propel, through to our world-class hospitality venues including 1903 and Escape Lounges, our solutions make travel smoother for passengers and more profitable for our clients and partners. \n We know that to bring your best ideas, you need the space to think, the support to grow, and the freedom to be your authentic self. Whether you’re working from our offices, from home, in our lounges, or on the road, we provide an environment where you can create, innovate, and help transform airport travel. \n Together, we can reach new heights. Together, we are CAVU. \n About The Role \n Lead the strategy and implementation for revenue management for London Stansted Airport car parks, a critical commercial engine within CAVU's UK portfolio, and act as the strategic owner of pricing across all STN parking products, pre-book and turn-up. \n Accountable for the creation and execution of optimal pricing strategies that achieve and exceed business plan, the Head of Trading – Car Parks, STN sets the strategic pricing direction, leads the translation of demand, capacity, competitor and channel signals into timely and disciplined pricing decisions, and is the single point of accountability for STN car parks revenue performance. \n The role represents STN car parks at the CAVU Trade SLT, leads the commercial narrative on STN performance to CAVU SLT and STN Airport Commercial and Finance Directors, and leads a small revenue management team (one Revenue Manager plus shared analyst resource) while partnering closely with the wider CAVU Commerce function, who own channel, marketing and distribution to ensure the successful delivery of business plan expectations \n Key responsibilities \n Strategic Pricing Leadership: Own and lead the pricing strategy for Stansted's car parking products, ensuring pricing, discounts and seasonal approaches maximise revenue, yield and profitability. Take full accountability for key pricing decisions, balancing competitiveness with commercial performance to deliver the airport's income and EBITDA targets. \n Demand Sensing & Pricing Response: Lead the day-to-day commercial performance of Stansted car parks, monitoring demand, booking trends and yield performance to make timely pricing decisions. Proactively identify risks and opportunities, respond to market and competitor changes, and work closely with marketing to ensure promotions and offers support revenue and profitability targets. \n Budget Ownership, Plan Delivery & Forecasting: Lead the annual budgeting process for STN car parks revenue, setting the pricing-led number inputs, building bottom-up rate and volume assumptions, and aligning with CAVU Finance, STN Finance and MAG group planning. Own the revenue inputs into the STN 5-year model, providing the strategic long-range view on yield, volume and rate trajectory critical to capital planning decisions. Own delivery of the in-year revenue target: produce short and mid-term forecasts, track plan-to-actual, reforecast as conditions change, and lead the identification of strategic levers to close gaps to plan. \n Performance Reporting & Strategic Commentary: Lead the monthly STN revenue commentary versus original target and prior year – covering penetration, gross revenue, bookings, ATV and yield – for CAVU SLT, STN Airport SLT and MAG group review. Provide clear, strategically grounded narrative on what drove performance, what action was taken, and what happens next – framing critical risks and opportunities for senior decision-makers. \n Test-and-Learn & Continuous Improvement: Lead a disciplined pricing test-and-learn programme (price points, floor prices, lead-time bands, product mix). Measure outcomes rigorously, embed learnings into the strategic pricing playbook, and share insight back into CAVU to strengthen revenue management capability across the wider portfolio. \n Team Leadership & Cross-Commerce Collaboration: Lead, develop and inspire the STN Revenue Manager and direct shared analyst resource effectively alongside peer Commerce leaders. Build RM capability, set clear standards and strategic priorities, and represent STN car parks at the CAVU Trade SLT, bringing a clear strategic point of view on STN performance, pricing strategy and critical risks/opportunities. Partner closely with CAVU Marketing, Performance Marketing, E-commerce and Client Services to ensure the pricing strategy is supported end-to-end across Direct, Own Channels and 3rd Party. \n What we need from you: \n\n • Deep, strategic understanding of revenue management and yield principles in a high-volume consumer business.\n\n\n, • Fluent in competitive positioning and pricing dynamics in a consumer-facing market: ideally non-aero airport commerce (parking) or an adjacent travel/transport/hospitality context, though a track record of transferring RM craft into a new sector is equally valued.\n\n\n, • Awareness of revenue management systems and pricing platforms and of the regulatory, data protection and competition-law framework.\n\n\n, • Significant revenue management experience in a high-volume consumer P&L (travel, transport, hospitality or similar), at least 5–7 years, with a proven track record of leading the creation and execution of pricing strategies that achieve and exceed business plan.\n\n\n, • Demonstrable evidence of leading year-on-year yield and revenue growth, including in soft or disrupted markets, with emphasis on margin as well as volume.\n\n\n, • Experience of leading an annual revenue budgeting process end-to-end – setting pricing-led number inputs – and of contributing strategic revenue assumptions to a long-range (3–5 year) financial plan.\n\n\n, • Experience of creating and presenting complex revenue management strategies and performance commentary to senior audiences, including Airport (or client) Commercial and Finance Directors.\n\n\n, • Experience of leading at least one direct report and working effectively with shared or matrixed analyst resource; credible and confident contributor in senior cross-functional trading or pricing forums.\n\n\n, • Evidence of operating under senior scrutiny and leading through commercially difficult periods.\n\n\n, • Degree (or equivalent experience); further analytical or revenue management qualifications (MBA, professional RM certifications, BI/analytics) are desirable, not essential.\n\n Additional requirements: \n\n • Hard-hitting strategic pricing instinct backed by rigorous analysis – able to set rate, react to demand shifts and defend yield under pressure, with an inquisitive and challenging mindset.\n\n\n, • Resilient under sustained commercial pressure; holds judgement and leads decisive pricing calls when stakes are high, timelines are tight and scrutiny is intense.\n\n\n, • Confident in difficult conversations (internal, cross-functional and senior stakeholder) delivering challenge directly and absorbing it with equal composure.\n, • Able to articulate a strategic pricing and trading agenda with clarity and conviction to a wide range of audiences (from analyst team through to CAVU SLT, STN Airport Commercial and Finance Directors); adjusts tone and depth without losing the argument.\n\n\n, • Able to own and interpret revenue performance against plan, diagnose variance quickly, and translate data into critical pricing decisions; a high level of analytical rigour and attention to detail.\n\n\n, • Disciplined test-and-learn mindset; comfortable designing, leading and reading pricing experiments.\n\n\n, • Proficient in Excel, revenue management platforms and BI tools (e.g. Power BI); confident with large datasets and able to brief and challenge analyst and data science partners.\n\n\n, • Effective leadership and coaching of a small, high-performing RM team; collaborative and credible across a matrixed Commerce function.\n\n What's In It For You \n\n • 25 days holiday, increasing with service (up to 28)\n, • Option to buy up to 10 extra days + 4 flexible bank holidays\n, • 10% company pension\n, • Annual bonus scheme\n, • On-site gym\n, • MediCash scheme\n, • A range of flexible benefits and discounts, including up to 50% off CAVU products such as Escape Lounges and Airport Parking\n, • Rail and retail discounts\n, • 2 paid volunteering days per year\n, • Access to health & wellbeing events, ID&E activities, and learning opportunities\n, • Formal and informal development options, including mentoring programmes and learning grants\n, • Enhanced parental leave (T&Cs apply)\n\n Equal Opportunities and Reasonable Adjustments \n We’re building something brilliant at CAVU: a diverse team of people who reflect the global customer base we serve. We’re proudly part of MAG, and together we’re on a mission to be number one in our industries — and that takes talent in all its forms. \n Whether this is your first role or your next big step, we want to hear from you, even if you don’t think you tick every box. What matters most is what you bring. \n We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know — we’re committed to helping you perform at your best. \n Our Colleague Communities play a big part in that journey, including Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group. \n Ready to reach new heights? \n x

Build Your Future with Colby RiverAt Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.We operate across key living sectors including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth.About the RoleWe are pleased to offer an opportunity to join Colby River as a Senior Resident Services Associate at our Botanica building in Manchester. This role is a key position within the on-site team, supporting the Resident Services Manager in delivering an exceptional resident experience and ensuring the smooth day-to-day operation of the building.As one of the primary points of contact for residents and guests, you will lead by example in customer service standards, while supporting team coordination, operational delivery, and compliance. This is a varied and hands-on role, combining resident engagement, leasing support, and building management responsibilities, with an opportunity to develop into a more senior management position.This is an opportunity to join a growing business that values professionalism, accountability and continuous improvement.Working Pattern40 hours per week working 5 days in 7 on a rota.Key ResponsibilitiesCustomer Service & Resident EngagementDeliver a consistently high level of customer service and professionalismAct as a key point of contact for resident and guest enquiries, resolving or escalating as appropriateProactively gather and respond to resident feedback, driving continuous improvementCreate a strong community feel through communication, events, and engagement initiativesSupport and deliver resident events, open days, and third-party servicesCoordinate resident communications across multiple channels, including portals and social mediaTeam Support & OperationsSupport the Resident Services Manager in the day-to-day running of the teamAssist with coordinating team schedules and shift patternsProvide guidance and support to team members, including training on internal systemsCover shifts and provide operational support as requiredLeasing & Tenancy ManagementConduct viewings and support leasing activityAssist in qualifying prospective residents and managing enquiriesEnsure all applicants provide required documentation, including Right to Rent and KYC checksCoordinate move-ins, including inventories, meter readings, and key handoversConduct mid-term and move-out inspections and manage inventory updatesSupport credit control processes, including rent and parking charge collectionBuilding Operations, Maintenance & ComplianceLog and monitor maintenance issues, ensuring timely resolutionLiaise with contractors and internal teams to prioritise and close repairsConduct regular building inspections and security walksEnsure health & safety compliance, including system testing and reportingMaintain building security and ensure a safe living environmentRecord contractor visits, maintain logs, and issue permits to workEnsure communal areas are clean, safe, and well maintainedAdministration & ReportingManage post and parcel handlingMaintain accurate records across all systems and processesUpdate resident portals and communicationsEnsure all enquiries and issues are handled in line with service level agreementsSupport reporting, audits, and continuous improvement initiativesAbout YouWe are looking for a confident, proactive, and highly organised individual with strong experience in a resident-facing or property management role. You will be passionate about delivering exceptional customer service and capable of supporting both residents and team members in a fast-paced, service-driven environment.You will bring excellent communication and interpersonal skills, with the ability to handle challenging situations professionally and make sound decisions under pressure. A natural team player, you will also be comfortable taking ownership, using initiative, and supporting the development of others.You will be adaptable, solutions-focused, and driven to continuously improve processes, resident experience, and operational performance. This role is ideal for someone looking to take the next step in their career and develop into a more senior management position.DesirableRelevant industry qualification (e.g. ARLA, IRPM) or willingness to work towardsKnowledge of Tenancy Deposit Scheme regulationsExperience supporting or mentoring team membersUnderstanding of building operations, health & safety, and compliance processesExperience within Build-to-Rent (BTR) or similar residential environmentsEssentialProven experience in residential lettings, property management, or a similar customer-facing roleStrong knowledge of tenancy processes, including Right to Rent and compliance requirementsExcellent communication and customer service skillsStrong organisational skills with the ability to manage multiple prioritiesAbility to remain calm under pressure and handle escalations effectivelyIT literate, with experience using Microsoft Office and property management systemsAbility to work independently and as part of a teamWhat We Offer£31,920 basic salaryEmployer matched pension schemeLife InsuranceGenerous annual leave entitlement, with the option to buy moreCycle to Work schemeRetail, leisure and lifestyle discountsEmployee wellbeing supportWhy Colby River?Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle.Joining us means being part of a business with clear direction and strong governance where your contribution, whether operational or strategic, plays a vital role in our continued growth.TPBN1_UKTJ

CRO Manager \n £50,000 - £60,000 \n This is an opportunity to take ownership of end-to-end customer experience and conversion strategy within a fast-paced, data-driven organisation. You will play a key role in shaping how digital journeys perform, using experimentation and insight to deliver measurable commercial impact across multiple products and markets. \n THE COMPANY \n They are a well-established, customer-focused business operating across international markets, with a strong digital presence and a commitment to innovation. Their approach is centred on delivering seamless customer experiences, supported by data, analytics, and modern technology. With continued investment in digital and experimentation capabilities, they are building a culture that prioritises continuous improvement and measurable outcomes. You will be joining a collaborative environment where cross-functional teams work closely to deliver high impact change. \n THE ROLE \n As a CRO Manager you will you will lead customer experience optimisation initiatives, with responsibility for driving conversion, engagement, and overall performance. \n Specifically, you can expect to be involved in the following: \n\n • Own and optimise the end-to-end digital customer journey across multiple touchpoints\n, • Develop and execute a data-driven CRO and experimentation roadmap\n, • Use analytics, user behaviour data, and testing insights to identify opportunities for improvement\n, • Manage A/B testing and experimentation programmes to validate and scale changes\n, • Collaborate with product, engineering, UX, and marketing teams to deliver optimisation initiatives\n, • Define key performance metrics and present insights and recommendations to senior stakeholders\n, • Champion a culture of testing, learning, and continuous optimisation across the organisation\n\n SKILLS AND EXPERIENCE \n The successful CRO Manager will have the following skills and experience: \n\n • Strong commercial experience in conversion rate optimisation, customer experience, or digital product\n, • Proven ability to deliver measurable impact through experimentation and testing\n, • Experience with analytics and testing tools such as Google Analytics, Optimizely, VWO, or similar\n, • Solid understanding of digital journeys, user behaviour, and UX best practice\n, • Ability to translate complex data into clear, actionable insights\n, • Experience working cross functionally with technical and non-technical stakeholders\n, • Strong communication skills with the confidence to influence decision making\n\n BENEFITS \n The successful CRO Manager will receive the following benefits: \n\n • Salary between £50,000 - £60,000 - depending on experience\n\n HOW TO APPLY \n Please register your interest by sending your resume to Majid Latif via the Apply link on this page.

Software Service Delivery Manager\n Remote (UK) / Quarterly travel \n Salary £50,000 – £55,000 \n A specialist software company with a strong international reputation is looking for a Software Service Delivery Manager to take ownership of its customer support function and drive meaningful improvements across service delivery, release management, and ITSM processes. \n This is a critical leadership supporting a customer base of around 50–70 accounts in real depth. You won't be managing a ticket queue in the thousands; you'll be owning relationships, leading a small high-performing support team, and building the processes that keep an industry-leading product performing at its best. Responsibilties of the Software Service Delivery Manager \n\n • Lead and manage a team of 6 application support specialists, overseeing day-to-day performance and fostering a customer-first culture.\n, • Own release and upgrade management - coordinating application installations, software releases, and customer communications to ensure smooth, controlled rollouts.\n, • Embed and improve ITSM practices across incident, problem, and change management, bringing structure and consistency to support operations.\n, • Act as the primary liaison with the external infrastructure partner, ensuring hosted customer environments are secure, reliable, and well-supported.\n, • Monitor KPIs and customer satisfaction data, using insight to drive continuous improvement and proactively address recurring issues.\n, • Collaborate with Product, Development, Sales, and Professional Services to align support with business goals.\nExperience required\n\n, • Experience in a senior support or service delivery leadership role within a software or IT services environment (SaaS preferred).\n, • Proven experience managing application support teams, ideally within a SaaS or hosted software environment.\n, • Strong working knowledge of ITSM frameworks (ITIL) and experience actually implementing or improving structured support processes.\n, • Demonstrated ability to plan and manage software releases, including customer communications and controlled rollout.\n, • Experience managing third-party service providers or infrastructure partners.\n, • Comfortable owning a small, high-touch customer base. \n, • Ablility to engage effectively across technical and non-technical stakeholders.\nInterview Process\n\n, • Initial online assessment\n, • 30-minute video call with the hiring manager\n, • Final stage interview with the CEO\n\n Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the \n Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment

The Housing Officer will oversee property management and tenant relations, ensuring compliance with industry standards while providing excellent service. \n Client Details \n The employer is a small-sized organisation operating within the technology & telecoms industry. They are committed to delivering innovative solutions while maintaining a focus on property management and tenant satisfaction. \n Description \n \n\n • Manage a portfolio of residents and stakeholders, acting as the primary point of contact and building strong, trusted relationships.\n, • Lead the delivery of tenancy-related projects and service improvements, ensuring outcomes are achieved within agreed timescales.\n, • Conduct regular resident engagement and review meetings to understand needs, monitor progress, and address emerging risks.\n, • Deliver resident training, guidance, and support to maximise engagement with housing services and digital solutions.\n, • Identify opportunities to improve service delivery, tenant satisfaction, and operational performance across the housing portfolio.\n, • Work collaboratively with internal teams and external partners to resolve issues, coordinate actions, and achieve positive resident outcomes.\n, • Maintain accurate case records, prepare performance reports, and use customer insight to support continuous service improvement and tenancy success.\n\n \n Profile \n A successful Housing Officer should have: \n\n • Experience in property management or a related field.\n, • Knowledge of housing regulations and compliance requirements.\n, • Strong organisational and problem-solving skills.\n, • Excellent communication and customer service abilities.\n, • Proficiency with property management software or related tools.\n, • A proactive approach to managing tenant relationships and challenges.\n, • Strong Social Housing Background\n\n Job Offer \n\n • Competitive salary ranging from £36,000 to £40,000 per annum.\n, • Permanent role based in Manchester\n, • Opportunities for professional growth and development.\n, • Supportive and collaborative company culture.\n\n If you are ready to take the next step in your career as a Housing Officer, we encourage you to apply today!

\n Programme Manager - Manchester (Hybrid, 2 Days Onsite)£85,000 + Bonus + Benefits About the Role\n We are looking for an experienced Programme Manager to lead a high-profile retail transformation programme within a dynamic, customer-centric environment. \n This position offers the chance to take charge of a complex, large-scale platform initiative, ensuring that technology delivery is seamlessly aligned with operational realities, seasonal trading demands, and evolving business priorities. You will play a pivotal role in shaping delivery strategy while also remaining close enough to execution to ensure results are achieved. The Opportunity\n This role sits at the centre of a significant retail change programme, where innovation must be balanced with the demands of a live trading environment and strict compliance standards. \n You will collaborate across business and technology teams to ensure delivery is aligned not only to commercial goals and peak trading periods, but also to retail regulatory and compliance requirements (including payments, consumer protection, and data governance). Your ability to bring order, transparency, and momentum across multiple workstreams will be key to success. Key Responsibilities\n\n • Own and drive end-to-end delivery of a major retail programme, aligning technology initiatives with operational and trading needs\n, • Develop and maintain programme plans, roadmaps, and delivery milestones in line with business priorities and seasonal peaks\n, • Work closely with cross-functional teams including retail operations, compliance, risk, payments, and engineering\n, • Ensure adherence to retail compliance standards and regulatory requirements throughout the delivery lifecycle\n, • Manage programme risks, dependencies, and resource allocation across multiple concurrent streams of work\n, • Provide clear and concise reporting to senior stakeholders, offering insight into progress, risks, and outcomes\n, • Improve delivery effectiveness by implementing structured processes, governance, and performance metrics\n, • Apply appropriate delivery methodologies (Agile, Waterfall, or hybrid) based on the needs of each workstream\n, • Lead internal teams and external partners, fostering alignment, accountability, and consistent progress\nWhat We're Looking For\n\n, • Demonstrated experience delivering complex programmes within retail or similarly regulated, customer-focused sectors\n, • Strong knowledge of retail environments, including trading cycles, store/online operations, and compliance requirements\n, • Proven experience managing programmes with a strong regulatory or compliance component (e.g. payments, PCI-DSS, GDPR, consumer regulations)\n, • Comfortable working across different delivery frameworks including Agile, Waterfall, and hybrid models\n, • Ability to engage at senior stakeholder level while also taking a hands-on approach when necessary\n, • Strong organisational and problem-solving skills, with a focus on outcomes and value delivery\n, • Experience using data and metrics to drive improvements in delivery performance\n\n If this sounds like the right opportunity for you, please send over your CV or get in touch for a confidential discussion. \n \n \n Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Senior Manager - Major Incident & Service Delivery (ITSM)\n Location: ManchesterContract: Permanent \n We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. \n This is a high-impact leadership role combining incident command, service governance and continuous improvement. You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing\n\n • Leading Major Incident, Problem Management and Service Reporting across the organisation\n, • Acting as the incident commander for high-severity incidents, driving rapid resolution and minimising customer impact\n, • Providing calm, authoritative leadership in high-pressure situations\n, • Delivering executive-level communication and reporting during incidents and service reviews\n, • Driving continuous improvement through insight, lessons learned and preventative actions\n, • Operating across multi-supplier, cloud and on-prem environments\n, • Managing risk, governance and engagement with audit and regulatory stakeholders\n, • Coaching and developing Major Incident Managers, improving capability and readiness\n, • Improving processes, playbooks and escalation models to strengthen service resilience\nWhat we're looking for\n\n, • Strong leadership experience in Major Incident Management / Service Management\n, • Proven experience commanding high-impact incidents in complex environments\n, • Background in financial services / banking or other regulated industries (Essential)\n, • Strong knowledge of ITIL practices (Incident, Problem, Service Reporting)\n, • Experience working across multi-supplier, enterprise-scale IT estates\n, • Ability to produce and present executive-level operational insight\n, • Excellent stakeholder management, including risk, audit and senior leadership\n, • Calm, decisive, and credible under pressure\n\n Nice to have: \n\n • ITIL certifications (e.g. ITIL 4 Foundation, CDS, DPI)\n, • Experience with cloud platforms and DevOps environments\nWhy join?\n\n, • Lead from the front in critical, high-visibility incidents\n, • Shape service resilience and performance at an enterprise level\n, • Influence senior leadership decisions through insight and governance\n, • Hybrid working with a strong, inclusive and supportive culture\n\n If you're a senior ITSM leader who thrives under pressure and wants to drive real operational impact, apply now. \n Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Employee Relations Manager Manchester City Centre - Hybrid Working 12-Month Fixed Term Contract £50,000 per annum \n \n We're partnering with a people-focused organisation to recruit an experienced Employee Relations Manager for a 12-month fixed-term contract. \n This is a key leadership role within a progressive People function, responsible for leading the Employee Relations team and driving a fair, consistent and commercially focused approach to employee relations across the business. \n You'll be the go-to expert for complex ER matters, partnering with senior stakeholders to provide pragmatic advice and guidance while ensuring an exceptional employee experience. Alongside managing escalated cases, you'll lead, coach and develop a dedicated ER team, helping to create a high-performing and customer-focused function. \n This opportunity would suit an experienced ER professional who thrives in a fast-paced environment and enjoys balancing operational delivery with strategic influence. \n \n Key Responsibilities \n\n • Lead, coach and develop a team of HR Advisors and Administrators, driving high standards and continuous improvement\n, • Oversee the delivery of employee relations support across the business, ensuring consistency and best practice\n, • Manage and advise on complex and high-risk employee relations cases, including disciplinary, grievance, capability, absence management, investigations and organisational change\n, • Act as the escalation point for sensitive and challenging employee relations matters\n, • Build strong relationships with senior leaders and managers, providing commercially focused HR guidance and support\n, • Support and coach managers to effectively manage employee relations issues and improve people management capability\n, • Ensure policies, procedures and employment legislation are applied consistently and fairly\n, • Analyse employee relations trends and data, providing insight and recommendations to key stakeholders\n, • Produce regular reporting and updates for senior leadership teams\n, • Contribute to wider People projects and organisational initiatives\n, • Stay abreast of employment law developments and emerging HR best practice\n\n \n About You \n To be successful in this role, you'll bring significant employee relations experience gained within a complex and fast-moving environment. \n Essential Requirements \n\n • Strong stakeholder management experience, with the ability to influence and build credibility at senior management level\n, • Proven experience managing a team responsible for handling employee relations cases\n, • Demonstrable experience managing complex employee relations matters from start to resolution\n, • Strong working knowledge of UK employment law and its practical application\n, • Experience providing commercially balanced HR advice to managers and leaders\n, • Excellent communication, coaching and relationship-building skills\n, • Strong analytical skills with the ability to use HR data and insights to drive decision-making\n, • Ability to manage competing priorities and perform effectively in a fast-paced environment\n\n What's on Offer? \n\n • Salary of £50,000\n, • Enhanced benefits package\n, • Hybrid working model (3 days in the office, 2 days from home)\n

In this Audit Semi Senior role, you'll support the delivery of high-quality audit engagements by completing testing, preparing financial statements, and assisting with planning and completion work. You'll develop strong technical and client-facing skills while working closely with senior team members across a diverse and growing client portfolio. \n Client Details \n The organisation is a respected audit, tax, and advisory practice with a strong national presence and an international network. It supports a diverse client base, ranging from growing entrepreneurial businesses to large, complex groups, delivering high-quality, insight-led professional services. \n Description \n\n • Assist in the planning, execution, and completion of audit engagements for a range of clients across different sectors\n, • Perform audit testing across financial statement areas and document audit evidence to a high standard\n, • Prepare statutory financial statements in accordance with UK GAAP\n, • Support the team in identifying audit risks and recommending improvements\n, • Build and maintain effective relationships with clients, demonstrating professionalism and exceptional customer service\n, • Coach and mentor junior team members\n, • Work collaboratively with Audit Seniors, Managers and Partners to ensure high-quality service delivery and timely completion of assignments\n\n Profile \n A successful Audit Semi Senior should have: \n\n • Part-qualified or newly qualified ACA / ACCA\n, • Previous experience working in external audit within a UK accountancy firm\n, • Strong understanding of UK GAAP and auditing standards\n, • Excellent communication and interpersonal skills\n, • Ability to work independently and as part of a team\n, • Strong organisational skills with the ability to meet deadlines\n, • A proactive approach and willingness to learn and take on responsibility\n\n Job Offer \n\n • Competitive salary and benefits package\n, • Flexible working and hybrid options\n, • Full study support (if still completing ACA/ACCA)\n, • Clear progression pathways within a growing audit practice\n, • Opportunities to work on a wide variety of clients and industries\n, • Supportive, inclusive, and collaborative workplace culture\n\n If you are ready to take the next step in your career as an Audit Semi Senior in Manchester, apply now to join this thriving team!

Marketing Insights Manager \n Remote \n Are you passionate about uncovering market trends, understanding customer behaviour, and turning data into commercial opportunities? \n We're looking for a Marketing Insights Manager to join our growing marketing team and play a pivotal role in shaping business strategy through market, competitor, and consumer intelligence. This is an exciting opportunity for an experienced insights professional to influence decision making at a senior level and drive innovation across a leading UK insurance business. \n The Role \n As Marketing Insights Manager, you'll be responsible for delivering actionable insights that support strategic growth, product development, and marketing effectiveness. Working closely with commercial, product, digital, and marketing teams, you'll provide a clear view of market opportunities, emerging trends, customer needs, and competitive activity. \n You'll transform complex data into compelling stories and recommendations that help the business stay ahead in a rapidly evolving marketplace. \n What You'll Be Doing \n\n • Leading quantitative and qualitative research projects to identify emerging market trends and changing customer behaviours\n, • Monitoring competitor activity, pricing strategies, propositions, marketing campaigns, and digital performance\n, • Analysing market developments to identify opportunities for growth, innovation, and customer engagement\n, • Combining internal performance data with external market intelligence to deliver a comprehensive view of business performance\n, • Producing high impact insight reports and presentations for senior stakeholders\n, • Supporting product development, proposition enhancement, and marketing strategy through evidence based recommendations\n, • Working collaboratively with cross functional teams across Marketing, Commercial, Product, Digital, and Data functions\n\n What We're Looking For \n\n • Experience in marketing insights, market research, or customer intelligence\n, • Strong knowledge of the UK insurance or wider financial services market is advantageous\n, • Understanding of FCA regulations, Consumer Duty, distribution channels, and aggregator landscapes\n, • Proven experience using market research and insight tools such as Mintel, YouGov, GlobalData, or similar\n, • Strong analytical skills with the ability to interpret complex datasets and identify commercial opportunities\n, • Advanced Excel and PowerPoint skills, with experience using Power BI and Google Analytics or Adobe Analytics\n, • Exceptional communication and stakeholder management skills\n, • Ability to influence senior leaders through data driven storytelling and recommendations\n

MARKETING MANAGER REMOTE WITH UK WIDE TRAVEL FORTNIGHTLY UP TO £55,000 + BONUS + EXCELLENT BENEFITS \n THE OPPORTUNITY:We're partnering with a market-leading national training provider that is experiencing significant growth and investing heavily in the next phase of its journey.Following a review of the role, our client is looking beyond a traditional Marketing Manager. They want a commercially-minded marketing leader who understands that marketing exists to drive business growth, influence commercial strategy and deliver measurable ROI.Reporting directly to the Commercial Director, you'll take ownership of the entire marketing function, leading an established team while working closely with Sales, Operations and the wider leadership team to shape business strategy.This is a genuine opportunity to step into a Head of Marketing level position where you'll have the autonomy to influence direction, introduce new ideas and build marketing around commercial outcomes rather than simply delivering campaigns.If you're a commercially focused marketing leader who enjoys strategy, leading people and using data to drive growth, this is an opportunity not to be missed.MARKETING MANAGER RESPONSIBILITIES: \n\n • Develop and deliver the overall marketing strategy aligned to ambitious business growth plans.\n, • Lead, coach and develop an established in-house marketing team.\n, • Drive lead generation across multiple service lines through innovative, commercially focused campaigns.\n, • Work closely with the Commercial Director to align marketing activity with sales objectives and wider business strategy.\n, • Manage marketing budgets, ensuring strong ROI across all activity.\n, • Analyse campaign performance, customer journeys and conversion data to continually improve results.\n, • Develop employer branding and recruitment marketing initiatives to support organisational growth.\n, • Collaborate with internal stakeholders across Sales, Operations and Education to maximise commercial opportunities.\n, • Identify new markets, growth opportunities and innovative ways to increase brand awareness and customer engagement.\n, • Present marketing performance, commercial insight and strategic recommendations to senior leadership.\n, • Oversee external agencies, suppliers and marketing technology where required.\n, • Support exhibitions, industry events and stakeholder engagement activity across the UK.\n\n THE PERSON: \n\n • Proven experience in a senior Marketing Manager or Commercial Marketing role with responsibility for strategy as well as team leadership.\n, • Demonstrable success delivering measurable commercial growth through marketing activity.\n, • Strong understanding of lead generation, sales funnels, customer acquisition, conversion optimisation and marketing ROI.\n, • Experience leading and developing marketing teams.\n, • Strong digital marketing knowledge including SEO, PPC, CRM, marketing automation and analytics.\n, • Commercially minded with excellent analytical and decision-making skills.\n, • Confident influencing senior stakeholders and presenting strategic recommendations.\n, • Creative, ambitious and proactive with an entrepreneurial approach to problem solving.\n, • Comfortable working in a fast-paced, evolving environment where you'll have the autonomy to challenge ideas and introduce improvements.\n, • Willingness to travel nationally, including occasional overnight stays, to support team collaboration and events.\n, • Experience within education, apprenticeships, training, engineering, construction, manufacturing or other technical sectors would be highly advantageous, although candidates from other commercial backgrounds are encouraged to apply.\n\n PACKAGE: \n\n • Competitive Salary\n, • Performance Bonus\n, • Hybrid Working\n, • 33 Days Annual Leave + Additional Christmas Closure\n, • Enhanced Pension\n, • Life Assurance\n, • Ongoing Learning & Development\n, • Funded Qualifications\n, • Excellent Career Progression\n, • Supportive, Collaborative & High-Performing Culture\n\n By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.

The Body Shop \n When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. \n \n The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. \n Your role in a nutshell \n To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies. \n More about the role \n With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too. \n \n As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle. \n What we look for \n\n • Strong interpersonal skills to build rapport with customers - customer service experience is ideal\n, • Ability to communicate and listen effectively\n, • A genuine passion for beauty and the retail industry\n, • Open availability for evening, weekend, and holiday shifts.\n\n \n\n Talent Drivers\n\n\n \n Collaborative Skills\n \n \n Personal Conduct\n \n \n Commerciality\n \n \n Purpose\n \n

I am currently recruiting for a well-known high end retail business based in the Sharston area. This role is looking for someone with experience in Sales working with giftware/high end retail. My client is a leader in creative greetings and giftware, is seeking an experienced and dynamic Sales & Partnership Lead for their trade business . This strategic and hands-on position will report directly to the Creative Director/Owner and form a key part of the senior leadership team, working alongside the Finance Director, Senior Buyer/Merchandiser, and Head of Production. The Sales & Partnership Lead will be responsible for driving sales growth, managing and developing our sales team, and strengthening our house accounts, particularly in London, during an exciting period of transition and opportunity. \n \n \n Key Responsibilities \n · Team Management:Lead, motivate, and support the sales team, directly managing the Sales and Admin Executive and Sales Executive. Conduct twice-weekly virtual 'water cooler' calls when working remotely, ensuring engagement, alignment, and high performance. \n · Sales Process Implementation: Develop, implement, and maintain robust sales processes and procedures to streamline operations, enhance customer experience, and drive sales effectiveness. \n · Sales Agent Management:Oversee the transition away from the London sales agent, ensuring minimal disruption to business continuity. Build and nurture strong relationships with key London house accounts and manage ongoing relationships with any external sales agents. \n · Sales Growth: Maintain and grow greeting card sales channels. Develop and expand house account and export sales for the Giftware range, identifying new opportunities and fostering long-term partnerships. \n · Leadership Collaboration:Collaborate closely with the leadership team on product development, customer feedback, and strategic planning. Provide market insight and contribute to key business decisions. \n · Reporting and Analysis:Monitor sales performance, prepare regular reports, and present actionable insights to the leadership team. \n \n Required Skills and Experience \n \n · Proven track record in sales leadership, preferably within the creative, greetings, or giftware sector. \n · Strong experience in managing and developing sales teams, both in-person and remotely. \n · Demonstrated ability to implement and refine sales processes and procedures. \n · Excellent relationship-building and account management skills, with experience transitioning and managing house accounts. \n · Strategic thinker with hands-on approach; comfortable operating at both a leadership and operational level. \n · Data-driven, with strong analytical and reporting capabilities. \n · Collaborative, engaging communication style, able to influence and work effectively with senior leadership and cross-functional teams. \n · Experience contributing to product development and leveraging customer feedback for continuous improvement. \n \n Working Arrangements \n · This role is open to remote and local candidates, with the expectation of working from the office in South Manchester for a minimum of 4-5 days per month (travel expenses covered as per company policy). \n · Occasional travel to visit key accounts or attend industry events as required. \n \n Please note the successful candidate for this role must come from a Sales background working in luxury giftware

The Head of People role is a newly created position, offering a fantastic opportunity to lead and shape the people agenda across a growing organisation. Ideal for an ambitious People leader, this role will play a key part in driving organisational transformation, culture and performance while providing a strong platform for progression towards a future People Director position. \n Client Details \n Our client is a well-established and highly respected engineering and manufacturing business with a strong track record of delivering quality products and services to customers across the UK. Built on a culture of collaboration, continuous improvement and operational excellence, the organisation has earned a reputation for reliability, innovation and customer-centricity. \n \n With ambitious growth plans and ongoing investment across its operations, the business is undergoing an exciting period of transformation. Its people are at the heart of its success, and the leadership team is committed to creating a high-performing, inclusive culture where colleagues can thrive, develop and contribute to the company's future success. \n \n Operating across multiple sites throughout the North of England, this is an organisation that combines the strength and stability of an established business with the energy and opportunity of a company embracing change, innovation and sustainable growth. \n Description \n Are you an ambitious senior People leader who thrives in fast-paced, operational environments and is ready to take the next step towards a People Director role in the coming years? \n \n Our client is a highly successful manufacturing and engineering business employing approximately 400 colleagues across multiple sites throughout the North of England. As the organisation continues an exciting period of growth, transformation and investment, they are seeking an exceptional Head of People to play a pivotal role in shaping their people strategy, culture and organisational performance. \n \n Reporting directly to a highly engaged and people-focused Finance Director, this is a rare opportunity to join the senior leadership team and influence business decisions at the highest level. You'll combine strategic thinking with hands-on leadership, partnering closely with operational leaders to deliver a high-performing, inclusive and engaged workforce. \n \n This role offers the breadth, visibility and impact that will position the successful candidate strongly for a future People Director appointment. The Opportunity:\n As Head of People, you will lead the people agenda across a diverse, multi-site manufacturing and engineering operation, ensuring people strategy supports commercial objectives while creating an environment where colleagues can thrive. \n \n You'll be equally comfortable setting long-term strategic direction and rolling up your sleeves to drive operational excellence. Working within a unionised environment, you'll build trusted relationships across the organisation and champion a progressive, people-centred culture during a period of significant change and growth. \n Key Responsibilities:\n\n • Develop and deliver a people strategy aligned to business growth ambitions.\n, • Partner with the senior leadership team to drive organisational effectiveness, capability and performance.\n, • Lead and embed initiatives across employee engagement, talent development, succession planning and leadership capability.\n, • Coach and support managers to build high-performing, accountable teams.\n, • Lead employee relations activity, fostering positive relationships with employee representatives and trade unions.\n, • Drive organisational change programmes, ensuring effective communication and stakeholder engagement.\n, • Champion diversity, inclusion, wellbeing and employee experience initiatives across all sites.\n, • Deliver robust workforce planning and talent management strategies.\n, • Ensure HR policies, processes and practices remain compliant, commercially focused and fit for purpose.\n, • Use people data and insight to inform decision-making and influence business performance.\n, • Lead, develop and inspire the People team to deliver an exceptional service across the organisation.\n\n \n This role requires someone to be engaging with the business and stakeholders for a minimum of 3 days per week. \n Profile \n We are looking for an ambitious, commercially minded and influential People leader who combines strategic capability with strong operational delivery. \n \n You will likely bring: \n\n • Proven senior HR leadership experience within manufacturing, engineering, industrial or similarly operational environments\n, • Experience supporting multi-site operations\n, • Strong employee relations expertise, ideally gained within a unionised setting\n, • A track record of leading organisational change, transformation and culture initiatives\n, • Excellent stakeholder management skills with the ability to influence at Board and senior leadership level\n, • Strong commercial awareness and an understanding of how people strategies drive business performance\n, • Experience developing leadership capability, succession planning and talent strategies\n, • A collaborative and pragmatic leadership style with high levels of resilience and emotional intelligence\n, • CIPD qualification or equivalent professional experience\n\n \n Most importantly, you'll be someone who is excited by the opportunity to leave a genuine legacy, drive business performance through people, and continue your progression towards a future People Director position. \n Job Offer \n This role pays up to £75,000 to £80,000 per annum (dependant on experience), inclusive of a car allowance, performance related bonus and a suite of benefits.

Retention & Loyalty Team Lead\n Salary: £75,000-£85,000 + Excellent BenefitsLocation: Manchester (Hybrid - 2 days in office) \n CRM Lead / Lifecycle Marketing Lead / Retention Marketing Lead / Loyalty Lead About the Role\n We're partnering with a high-growth international digital business to recruit a Retention & Loyalty Team Lead to join their expanding customer engagement team. \n This is a senior role responsible for driving customer retention, loyalty and profitability through sophisticated lifecycle marketing, rewards programmes, personalisation and customer journey optimisation across a large active customer base. \n Alongside leading strategy and execution across the region, you'll manage a team of Retention & Loyalty specialists while acting as the go-to expert for complex lifecycle, automation and loyalty initiatives. What You'll Be Doing\n\n • Deliver retention and loyalty strategies that drive customer value, engagement and profitability.\n, • Lead the execution of sophisticated lifecycle campaigns, rewards programmes and personalised customer journeys.\n, • Own testing, optimisation and segmentation strategies across multiple channels.\n, • Partner with Product, CRM, Analytics, Marketing, Social and Operations teams to deliver seamless customer experiences.\n, • Analyse campaign performance and use insight to improve future activity.\n, • Coach and develop a team of retention specialists, ensuring best practice execution across the region.\n, • Act as the senior escalation point for complex lifecycle, loyalty and automation challenges.\nWhat We're Looking For\n\n, • 5+ years' experience in retention, CRM, lifecycle or loyalty marketing.\n, • Proven success delivering customer retention and loyalty strategies in a data-led digital environment.\n, • Strong experience with customer journey optimisation, personalisation and marketing automation.\n, • Hands-on experience managing loyalty or rewards programmes.\n, • Excellent analytical skills with experience using data, testing and insight to drive performance.\n, • Previous people management or team leadership experience.\n, • Strong stakeholder management skills and the ability to influence across multiple teams.\nWhy Apply?\n This is an opportunity to join a market-leading digital business that continues to invest heavily in customer experience, retention and personalisation. \n You'll have the chance to shape regional retention strategy, lead a talented team, and work on sophisticated lifecycle and loyalty programmes within a fast-paced, international environment offering genuine scope for impact and progression. \n Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website. \n Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. \n If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.

SHEQ Manager North, Multi-Site responsibility £45,000 - £50,000 per annum + Car/Allowance \n A leading UK distribution business is seeking an experienced SHEQ Manager to support and enhance its Safety, Health, Environmental and Quality function across a multi-site operation. \n This is a key role working closely with senior leadership to drive compliance, continuous improvement and best practice across operational, commercial and supply chain activities. \n The Role \n As SHEQ Manager, you will play a hands-on role in the development, implementation and monitoring of SHEQ management systems. You will provide practical advice and guidance across the business, ensuring legal compliance, robust standards and a positive safety and quality culture. \n Key responsibilities include: \n\n • Supporting and maintaining Health & Safety, Environmental and Quality standards across multiple sites\n, • Conducting audits, inspections and compliance reviews, ensuring timely issue resolution\n, • Investigating accidents, incidents, near misses and non-conformances, completing root cause analysis and reports\n, • Monitoring and reporting SHEQ performance metrics and trends\n, • Supporting risk assessments, site inspections, toolbox talks and SHEQ briefings\n, • Managing and utilising SHEQ software systems for data collection and reporting\n, • Liaising with regulators, inspectors, customers and third-party compliance bodies\n, • Monitoring contractor, service supplier and subcontractor compliance\n, • Supporting environmental management, including COe data collection and reporting\n, • Contributing to the development and maintenance of SHEQ policies and ISO-aligned management systems\n, • Supporting customer and supplier compliance requirements, including third-party platforms\n\n \n About You \n You will be a proactive and credible SHEQ professional with experience in a distribution, logistics, warehousing or supply chain environment. You will be comfortable operating across operational and commercial functions, influencing stakeholders at all levels. \n You will demonstrate: \n\n • Strong leadership and coaching capability\n, • A collaborative, solutions-focused approach\n, • Excellent communication skills, both written and verbal\n, • The ability to manage multiple priorities and work to deadlines\n, • A practical, hands-on approach with strong attention to detail\n, • A customer-focused mindset with commercial awareness\n, • Practical experience in a SHEQ or compliance role\n, • Recognised qualification at Level 5 or 6 in Health & Safety, Environmental or Quality management\n, • Strong working knowledge of SHEQ legislation and compliance requirements\n\n Desirable: \n\n • Experience supporting multi-site operations\n, • Multiple SHEQ-related qualifications\n, • Internal Auditor qualification (CQI/IRCA)\n, • Experience with SHEQ software systems\n, • Understanding of customer and supplier compliance programmes\n, • Project management experience\n\n About Cast UK \n Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit .

Business Development Manager \n Remote \n £Competitive + Bonus + Car Allowance \n Are you an ambitious sales professional with a background in freight forwarding or international logistics? We're partnering with a growing logistics organisation that is looking to strengthen its commercial team with the appointment of an experienced Business Development Manager. \n This is an excellent opportunity for a motivated hunter who enjoys building relationships, identifying opportunities, and securing new business within the freight and supply chain sector. \n The Opportunity \n As a key member of the commercial team, you'll be responsible for driving new business growth across the UK. You'll manage the full sales process, from identifying prospects and developing opportunities through to negotiating commercial agreements and ensuring a smooth transition into service delivery. \n You'll be trusted to develop your own pipeline, manage customer relationships, and represent the business within the market while working closely with operational colleagues to deliver an exceptional customer experience. \n Key Responsibilities \n\n • Generate new business opportunities through proactive prospecting, networking and referrals.\n, • Develop strong relationships with prospective customers across a range of industries.\n, • Understand customer supply chain challenges and recommend tailored freight and logistics solutions.\n, • Manage opportunities through every stage of the sales cycle, from initial contact to contract award.\n, • Deliver engaging presentations and commercial proposals to key decision-makers.\n, • Maintain an accurate sales pipeline and forecast using the company's CRM platform.\n, • Work collaboratively with internal teams to ensure successful implementation of new customer accounts.\n, • Monitor market activity, competitor movements and emerging industry trends to identify commercial opportunities.\n, • Attend customer meetings, exhibitions and networking events to raise brand awareness and generate leads.\n, • Provide regular updates on sales performance, pipeline progression and business development activity.\n\n About You \n We're looking for someone who combines industry knowledge with a proactive, consultative sales style. \n You'll ideally have: \n\n • Previous experience winning new business within freight forwarding, logistics or international transport.\n, • A solid understanding of global supply chains and import/export operations across multiple transport modes.\n, • A proven track record of meeting or exceeding sales targets.\n, • Excellent communication, negotiation and relationship-building skills.\n, • Confidence presenting commercial solutions to senior stakeholders.\n, • Strong organisational skills with the ability to manage multiple opportunities and travel regularly to customer sites.\n, • A self-motivated approach and the ability to work independently in a field-based role.\n\n What's on Offer? \n\n • Competitive basic salary.\n, • Attractive performance-related bonus.\n, • Car allowance.\n, • Remote working with autonomy and flexibility.\n, • Opportunity to join a successful and expanding business with genuine career development prospects.\n\n Are you looking to recruit a similar role? \n Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit

Regional Media & Acquisition Planning Manager\n Salary: Competitive + Excellent BenefitsLocation: Manchester (Hybrid) \n Media Planning Manager / Acquisition Lead / Growth Marketing Manager / Performance Marketing Lead About the Role\n We're partnering with a leading international digital business to recruit a Regional Media & Acquisition Planning Manager to lead the development and delivery of sophisticated 360° customer acquisition strategies across multiple markets. \n This role sits at the centre of regional growth planning, owning acquisition strategy across both online and offline channels including TV, OOH, Radio, Paid Search, Paid Social, Display and Retargeting. \n Working closely with commercial teams, agency partners and channel specialists, you'll build integrated acquisition plans designed to maximise growth, efficiency and return on investment. What You'll Be Doing\n\n • Develop and lead multi-channel acquisition strategies that deliver customer growth and commercial objectives.\n, • Manage media planning and investment across both digital and traditional channels.\n, • Own forecasting, budgeting, performance reporting and ROI optimisation across regional campaigns.\n, • Drive testing, measurement and optimisation strategies to improve acquisition efficiency.\n, • Partner with internal teams across Affiliates, SEO, Social and Innovation to deliver integrated 360° campaigns.\n, • Work closely with agency partners and stakeholders to ensure best-in-class execution and performance.\n, • Use data, insight and market trends to identify new growth opportunities and scale successful channels.\nWhat We're Looking For\n\n, • 10+ years' experience in customer acquisition, media planning or growth marketing roles.\n, • Proven experience managing both online and offline acquisition channels.\n, • Strong understanding of media planning, attribution, forecasting and budget management.\n, • Experience delivering growth in highly competitive, fast-paced digital environments.\n, • Highly analytical with strong experience in testing, optimisation and performance reporting.\n, • Excellent stakeholder management skills with the ability to influence at senior level.\nWhy Apply?\n This is an opportunity to join a market-leading digital business operating at significant scale, where acquisition sits at the heart of commercial growth. \n You'll have ownership of sizeable media budgets, exposure to multiple international markets, and the chance to shape acquisition strategy across some of the most sophisticated marketing channels in the industry. \n Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website. \n Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. \n If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.

Direct Marketing Executive \n Hybrid | Manchester \n The Role \n As a Direct Marketing Executive, you’ll support the planning, coordination and delivery of direct marketing campaigns, ensuring activity is executed accurately, on time and in line with brand and compliance standards. \n You’ll work closely with internal stakeholders and external suppliers, helping campaigns move smoothly from concept through to delivery while gaining exposure to campaign performance and marketing operations. \n What You’ll Be Doing \n • Supporting the day to day administration of direct marketing campaigns• Proofreading marketing communications across email, print and digital channels• Reviewing and approving creative artwork, mailing proofs and campaign packs• Raising and managing purchase orders, including budget tracking• Validating audience selections, campaign counts and targeting data• Managing Jira tickets, approvals and workflow tracking• Coordinating with internal teams and external suppliers to keep campaigns on schedule• Supporting campaign reporting and performance insight activity• Ensuring all communications comply with GDPR, FCA and customer fairness standards• Providing general administrative support across the marketing function \n What We’re Looking For \n Essential Skills & Experience \n • Excellent attention to detail and accuracy• Strong organisational and time management skills• Ability to manage multiple priorities in a busy environment• Confident written and verbal communication skills• Comfortable working with data, volumes and campaign counts• Creative mindset with a keen eye for quality• Good knowledge of Microsoft Excel• A proactive attitude and willingness to learn

About the role\n As Head of Customer Success, you’ll own the overall customer relationship, driving retention, growth and customer satisfaction across our client base. This is a high impact leadership role at the centre of Moorepay’s growth. \n You’ll lead a fast paced function spanning Customer Success, transitions and complaints, shaping a customer first culture and ensuring customers realise maximum value from our products. This role is critical in driving NPS, improving customer experience and partnering with Sales and Product to grow and strengthen customer relationships. \n \n This is a hybrid role - office based at our Swinton office 3 days a week Why apply\n\n • Lead a critical function at a key point of growth and transformation\n, • Shape the customer experience strategy and make a visible impact across the business\n, • Join a fast paced, collaborative environment with real opportunity to drive change and progression\nKey Responsibilities\n\n, • Lead and develop a high performing Customer Success function, driving a strong customer first culture\n, • Own customer retention, growth and satisfaction, including NPS and customer health\n, • Build and maintain senior relationships with key customers, acting as an escalation point when needed\n, • Drive customer success plans, service improvement initiatives and adoption of new features\n, • Lead through periods of change, including product transitions and platform upgrades\n, • Ensure at risk customers, escalations and complaints are actively managed and resolved\n, • Use data and insight to improve customer outcomes, drive adoption and identify growth opportunities\n, • Partner with Sales, Marketing and Product to expand customer relationships and increase revenue\n, • Drive continuous improvement across processes, systems and service delivery\n, • Champion innovation, automation and better ways of working to enhance customer experience\nSkills & experience\n\n, • Proven leadership experience in Customer Success or client services within a SaaS or outsourced environment to volumes of customers ranging from 50-2000 employees\n, • Strong track record of improving customer experience, retention and NPS\n, • Experience managing large, complex customer bases and strategic accounts and supporting them through product upgrades or change\n, • Knowledge of legal, regulatory and compliance requirements of HR and payroll services.\n, • Confident operating in fast paced, changing environments including product transformation\n, • Commercially aware, with experience driving revenue growth and account expansion\n, • Strong data driven mindset, using insight to inform decisions and improvements\n, • Experience using AI tools as part of the Customer Success function\n, • Proven people leader with the ability to build, engage and develop high performing teams\n, • Excellent stakeholder management skills, able to influence at senior level\nBenefits & culture\n Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! \n To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. \n Here’s what you’ll gain if you join our team: \n\n • A career packed with opportunity, in a stable and growing company.\n, • A comprehensive programme of learning and development.\n, • Competitive base salary.\n, • 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!\n, • Private medical insurance.\n, • Life assurance 4x salary.\n, • Enhanced pension with up to 8.5% employer contributions.\n, • A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.\n\n

Commercial Accountant\n Hybrid Working | £40,000 + £7,500 Car Allowance\n \n An excellent opportunity for a Commercial Accountant looking to develop their career within a highly commercial finance role. This Commercial Accountant position offers genuine business partnering exposure, commercial analysis and clear progression opportunities within a large, successful organisation. \n Working closely with operational and sales teams, the Commercial Accountant will provide financial insight, support key business decisions and help drive profitability across the business. Key Responsibilities\n\n • Support monthly management accounts production.\n, • Business partner with operational and sales teams.\n, • Conduct financial performance reviews.\n, • Support budgeting and forecasting processes.\n, • Deliver sales, margin and cost analysis.\n, • Identify opportunities to improve profitability.\n, • Support commercial tenders and customer rebate reviews.\n, • Assist with process improvements and finance projects.\nAbout You\n\n, • Part / Qualified ACCA or CIMA.\n, • Finance, Accounting or related degree.\n, • Previous finance experience.\n, • Strong analytical and communication skills.\n, • Advanced Excel skills.\n, • Power BI experience desirable but not essential.\n, • Full UK driving licence.\nWhat's on Offer?\n\n, • £40,000 salary + £7,500 car allowance.\n, • Hybrid working.\n, • Study support.\n, • Matched pension up to 6%.\n, • 25 days holiday plus bank holidays.\n, • Healthcare cash plan, digital GP and life assurance.\n, • Employee discounts and wellbeing support.\n, • Free parking.\n, • Genuine career progression opportunities.\n\n This Commercial Accountant role is ideal for someone seeking greater exposure to business partnering and commercial finance. The successful Commercial Accountant will join a supportive team where development is encouraged and achievement is recognised. If you are an ambitious Commercial Accountant looking for your next challenge, we'd love to hear from you.

Looking for a commercial procurement framework uptake role within a growing team? \n The Framework Support Manager is a senior, delivery-focused role within the Framework Uptake Squad, reporting directly to the Head of Framework Uptake. The role plays a critical part in delivering the Framework Uptake strategy by driving increased adoption, spend, savings and value through NHS SBS frameworks across the NHS and wider public sector. \n The Framework Support Manager manages a defined portfolio of frameworks, customers and opportunities, owning framework uptake pipelines and savings portfolios and converting opportunities into measurable outcomes for NHS organisations. \n Acting as a trusted strategic partner, the role engages confidently with senior NHS stakeholders and works closely with NHS SBS Heads of Category and category teams to maximise framework performance and relevance. The role is central to NHS SBS’s transition to a more scalable, insight-led and accountable model for framework growth, positioning the Framework Uptake Squad as the engine room for increased adoption, utilisation and customer value. \n \n This is a hybrid variable role requiring travel to offices in the NW and North a couple of times a month. \n \n What you will be doing: \n \n Framework Uptake Delivery & Pipeline Management \n \n\n • Own and deliver a robust framework uptake pipeline and savings portfolio aligned to strategy and targets set by the Head of Framework Uptake.\n, • Proactively identify, develop and convert opportunities into increased framework adoption, spend and savings.\n, • Maintain high-quality pipeline intelligence and MI, using data and insight to prioritise opportunities, evidence performance and shape customer engagement activity.\n\n \n Strategic Stakeholder Engagement & Framework Uptake Leadership \n \n\n • Build and sustain senior-level relationships across NHS trusts, ICSs and wider public sector organisations to position NHS SBS frameworks as strategic solutions\n, • Engage confidently with executive and board-level stakeholders, shaping discussions around value, savings, outcomes and service improvement.\n\n \n\n • Service Excellence & Customer Outcomes: \n, • Champion a customer-first mindset, ensuring high-quality experience and delivery across the framework lifecycle.\n\n \n Cross-Functional Collaboration \n\n • Work closely with Heads of Category and category teams to align market strategy, framework design and customer demand.\n\n \n Commercial & Business Awareness \n\n • Demonstrate strong commercial acumen, understanding financial drivers, savings methodologies and value propositions\n\n \n \n What you’ll bring: \n \n\n • Proven experience operating in a commercial, procurement or business development environment within the NHS or public sector is beneficial but not essential.\n, • Demonstrable success in managing pipelines, portfolios or accounts and converting opportunities into measurable outcomes.\n, • Experience engaging with senior and executive-level stakeholders, influencing decision-making and achieving results.\n, • Strong understanding of public sector procurement frameworks and their role in delivering savings and value is beneficial but not essential.\n, • Ability to work autonomously, managing multiple priorities in a complex, fast-moving environment.\n\n \n Employment Type: Full-time Permanent \n Location: Hybrid role requiring travel to offices in the NW and North a couple of times a month. \n Security Clearance Level: BPSS \n Salary: Up to £55,000 \n Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund \n \n Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. \n \n Loved reading about this job and want to know more about us? \n \n NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence. \n We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level. \n \n Would you like to join us on our journey?

Avencia are partnered with a leading insurer who are looking to recruit a Senior Underwriter to join its growing Direct & Digital business. \n The successful individual will influence underwriting decisions, portfolio performance, risk appetite application and product development, helping the business achieve profitable growth while maintaining strong underwriting discipline, customer outcomes and regulatory standards. \n This role works across three key areas of the business: \n\n • Frontline teams, who manage customer interactions and initial underwriting activity.\n, • Portfolio Heads, who own product performance and strategic direction.\n, • Governance, who set underwriting standards, controls and oversight.\n\n This role connects all three, providing technical underwriting leadership, referral expertise and trading insight. \n The Role \n Key responsibilities include: \n\n • Applying senior underwriting authority across Professional Indemnity risks within the Direct business.\n, • Assessing referrals that fall outside standard automated underwriting rules.\n, • Monitoring portfolio performance, including conversion, loss ratio and trading performance.\n, • Working with Product and Digital teams to review underwriting rules, referral pathways and customer journeys.\n, • Supporting new product development and enhancements to existing products.\n, • Ensuring underwriting governance, controls and technical documentation remain up to date.\n, • Contributing to projects focused on digital capability, automation and operational improvements.\n\n Skills & Experience \n We're interested in speaking with individuals who have experience assessing and trading Professional Indemnity risks and are looking to broaden their impact across a wider business. \n Your background could be within an insurer, MGA or commercial broking environment. \n You'll ideally bring: \n\n • Strong technical knowledge of Professional Indemnity, with exposure to D&O risks advantageous.\n, • Experience making technical risk decisions or supporting complex referrals.\n, • An understanding of underwriting governance and risk appetite.\n, • The ability to analyse portfolio or trading performance and make commercially balanced decisions.\n, • Excellent stakeholder management skills and a collaborative approach.\n, • An interest in how technology, automation and digital trading are shaping the insurance market.\n

Reimagining Health & Life Sciences Engagement \n Deadline for applications, Jul 3rd 2026 \n \n Company Description \n Recourse AI are a venture-backed AI company on a mission to unlock the potential of every life sciences & healthcare professional around the world, transforming patient care. The company has a rapidly expanding customer-base, with their domain-specific AI agents reaching enterprise-wide adoption at some of the world’s largest health & life science organisations. The Recourse AI leadership team includes deep medical,AI and life sciences GTM experience. Our values sit at the heart of everything we do - we’re obsessive about potential, tenacity, transparency, and performance. \n \n Role Description \n We’re hiring a hands-on Senior / Lead Product Manager to help drive product execution and feature velocity across our AI platform. This is a player-coach role for a strong individual contributor who can work closely with leadership, engineering and design, maximising in-house subject matter expertise to turn complex customer and domain insight into clear product requirements, sprint-ready tickets, and shipped features. You’ll own roadmap execution and ensure the team is consistently building high-quality product at pace. \n \n What you’ll be doing \n\n • Own and drive roadmap execution across our AI product platform, ensuring priorities are clear, scoped, and delivered at pace.\n, • Work closely with the engineering, design, SMEs to turn complex domain insight into clear product requirements.\n, • Translate feedback into PRDs, user stories, acceptance criteria, and sprint-ready tickets.\n, • Drive backlog refinement, sprint planning, prioritisation, release planning, and day-to-day product delivery.\n, • Ensure engineering and design have the clarity needed to build efficiently\n, • Help shape the roadmap by identifying the highest-impact features, workflow improvements, and AI capabilities to build next.\n, • Work with customer-facing teams and selected customers to gather feedback, validate requirements, and improve adoption\n\n \n Requirements \n\n • 4+ years’ experience in software product management, product ownership, or technical product management.\n, • Experience managing SaaS products sold to enterprise or complex B2B customers.\n, • Proven ability to turn ambiguous input into clear requirements and shipped features.\n, • Strong experience writing PRDs, user stories, acceptance criteria, and release documentation.\n, • Strong understanding of agile software development and experience driving sprint execution with engineering teams.\n, • Comfortable working closely with technical teams and understanding trade-offs\n, • Experience in a start-up or scale-up environment where pace, ownership, and pragmatic decision-making matter.\n, • Excellent written and verbal communication across technical and non-technical stakeholders.\n\n \n Bonus \n\n • Experience with conversational AI/agents, workforce productivity, training or engagement platforms\n, • Experience in HealthTech, Life Sciences, MedComms, or another regulated enterprise environment.\n\n \n About you \n You are a hands-on product operator who likes turning ambiguity into clarity. You are comfortable working with customers, SMEs, engineers, designers, and commercial teams, then turning that input into product decisions and shipped features. You are structured, delivery-focused, commercially aware, and comfortable pushing for pace while maintaining high product quality. \n \n What we offer \n\n • Competitive salary, pension and other incentives where appropriate\n, • Opportunity for rapid progression and personal growth\n, • Equipment budget\n, • Flexible working culture\n, • Learning budget\n, • Spacious city centre office (our own floor)\n, • Regular company social events & getaways\n\n \n Re:course is an equal opportunities employer and we pride ourselves on having a diverse team.

About Us \n \n At ConnexAI, we’re building the future of language technology. As one of the leading global AI data teams, we work at the intersection of artificial intelligence, linguistics, and human insight. Our global clients rely on us to deliver top-tier datasets for Automatic Speech Recognition (ASR), Text-to-Speech (TTS), and Large Language Models (LLMs). \n We’re a trusted data partner for model development, and our projects cover multiple languages and cultures. Our cutting-edge approaches and AI have helped hundreds of businesses worldwide enhance their customer engagement. ConnexAI is committed to innovation, creativity, and growth, which is why we attract and develop the best talent. Join us in shaping the future of customer experience. \n \n The Role \n We’re looking for committed, detail-oriented, and linguistically sharp individuals to join our growing team in Data Annotation. You'll work on-site (Monday to Friday) at our Manchester office to maintain high standards of data security and confidentiality. \n As an AI Data Annotator, you will: \n\n • Create, review, and refine high-quality speech and text datasets for training and evaluating cutting-edge AI models.\n, • Correct and assess machine-generated outputs, helping improve the performance of ASR, TTS, LLM, and other language technologies.\n, • Conduct quality assurance checks and peer reviews, ensuring annotation accuracy, consistency, and compliance with project standards.\n, • Identify and escalate data quality issues, edge cases, and annotation ambiguities, contributing to continuous process improvement.\n, • Work closely with Data Scientists and within Data Operations to deliver secure, reliable, and scalable datasets for global AI initiatives.\n\n \n What We're Looking For \n\n • Exceptional attention to detail - you can spot inconsistencies and anomalies in text and audio.\n, • Experience with audio transcription, annotation, or similar tasks is highly desirable.\n, • Ability to work efficiently with in-house data labelling tools and meet deadlines/KPIs.\n, • Comfortable with repetitive tasks and long periods of focused work.\n, • Strong linguistic or cultural knowledge, and passionate about AI, language, and the role data plays in model development.\n, • Must be able to work on-site in Manchester 5 days a week.\n\n \n Why ConnexAI? \n\n • Work on meaningful AI projects that power the next generation of voice and language technology.\n, • Be part of a collaborative, expert-led team with a strong culture of learning and growth.\n, • Enjoy the buzz of working in an innovative, truly global AI company.\n, • Gain exposure to cutting-edge AI development across our products.\n\n

This is an opportunity to join a leading global insurer's claims team, handling complex Financial Lines claims while delivering a high standard of technical expertise and customer service. \n \n The role focuses on investigating and managing a varied portfolio of Financial Lines claims, ensuring they are handled proactively and in line with best practice standards. Responsibilities include identifying and reviewing potentially fraudulent claims, liaising with brokers, solicitors, experts and internal stakeholders, and acting as a technical referral point within the team. \n \n The successful candidate will also support team leadership by assisting managers, monitoring market and industry developments, and contributing to continuous improvement initiatives. There is significant exposure to underwriting teams, providing opportunities to help shape products through claims insight. \n \n Candidates should have strong Financial Lines claims experience, a solid understanding of relevant legal and regulatory requirements, and proven technical expertise in complex claims handling. Strong analytical, negotiation, communication, report-writing and stakeholder management skills are essential, along with the ability to interpret policy wordings accurately and contribute to process improvements.

Complaints Manager \n Location: Manchester \n Salary: Up to £40,000 \n \n About the Opportunity \n \n My client is a well-established and growing financial services business with a strong customer-first culture. Operating within a regulated environment, they’re committed to delivering a transparent, straightforward customer experience while continually improving the way they support their customers. \n \n Due to continued growth, they’re looking for an experienced Complaints Manager to lead a high-performing team and drive operational excellence across their complaints function. \n \n The Role \n \n As Complaints Manager, you’ll lead and develop a team of over 18 Complaints Handlers and Team Leaders responsible for managing customer complaints within an FCA-regulated business. \n You’ll be responsible for ensuring complaints are handled fairly, consistently and within regulatory timescales, while driving team performance, quality standards and positive customer outcomes. Working closely with Compliance, Risk, Customer Experience and Operational stakeholders, you’ll use complaint insight to identify trends, reduce customer detriment and support continuous improvement across the business. \n This is an excellent opportunity for an experienced people leader with a strong understanding of FCA regulations, complaints governance and customer outcomes. \n \n Key Responsibilities \n \n Leadership & People Management \n\n • Lead, motivate and develop a team of Complaints Handlers and Team Leaders.\n, • Foster a high-performance culture focused on customer outcomes, accountability and continuous improvement.\n, • Deliver regular coaching, performance reviews and development planning.\n\n Complaints Management \n\n • Oversee the end-to-end complaints process, ensuring compliance with FCA DISP requirements.\n, • Ensure complaints are investigated thoroughly, resolved fairly and completed within regulatory deadlines.\n, • Monitor performance against KPIs, SLAs and quality standards.\n\n Compliance & Governance \n\n • Ensure complaint handling aligns with FCA regulations, Consumer Duty requirements and internal governance.\n, • Work closely with Compliance and Risk teams to identify emerging risks and implement improvements.\n, • Maintain high standards of regulatory compliance and reporting.\n\n Stakeholder Management \n\n • Build strong working relationships with stakeholders across Operations, Compliance, Risk, Customer Experience and other business areas.\n, • Use complaints data and customer feedback to influence business improvements and enhance customer outcomes.\n\n \n About You \n \n To be successful, you’ll have: \n\n • Previous experience managing complaints teams within an FCA-regulated financial services environment.\n, • Experience leading and developing large operational teams (ideally 15+ people).\n, • Strong knowledge of FCA DISP rules, Consumer Duty and complaints handling best practice.\n, • A proven track record of coaching and developing high-performing teams.\n, • Experience managing complaint KPIs, SLAs, quality frameworks and regulatory deadlines.\n, • Strong analytical skills with the ability to identify trends and root causes from complaints data.\n, • Excellent communication and stakeholder management skills.\n, • The ability to balance commercial objectives with fair customer outcomes.\n, • A customer-focused approach and sound regulatory judgement.\n\n \n What’s on Offer \n \n Alongside a competitive salary, my client offers a comprehensive benefits package, including: \n\n • Annual bonus opportunity\n, • Pension scheme, life assurance and income protection\n, • Healthcare and wellbeing support\n, • Employee discounts and lifestyle benefits\n, • Cycle to Work scheme\n, • Enhanced family-friendly policies\n, • Flexible wellbeing initiatives\n, • Volunteer days and additional annual leave benefits\n, • A collaborative, supportive culture with genuine opportunities for career development and progression.\n\n \n If you’re an experienced Complaints Manager looking to join a growing organisation where you can make a real impact on customer outcomes, we’d love to hear from you.

🚀 Launch Your Operations & Leadership Career with Playbook Direct! \n Role: Junior Operations Manager Trainee \n Location: Manchester | Full Time | On Site | Permanent \n Salary: £25,000 Base Salary — increasing to £45,000 (Months 6-12, based on performance) \n \n If you are aiming to build a career where you can lead, influence performance, and understand how businesses grow from the inside out, this role offers a strong starting point. This isn’t a position where you sit on the sidelines. You will be involved, challenged, and developed from day one. \n \n Playbook Direct is looking for a driven individual ready to step into a hands-on operations pathway. This opportunity is designed for those at an early stage in their career who want real responsibility, structured training, and a clear route into leadership. \n \n \n About the Opportunity \n You will work closely with experienced leaders, gaining practical insight into how sales operations and campaign delivery function on a daily basis. The role combines organisation, communication, and commercial awareness, giving you a well-rounded foundation in business operations. \n No prior management experience is required. You will be trained, supported, and gradually given more ownership as your capabilities grow. \n \n What You Will Be Doing \n • Contributing to the day-to-day running of sales and campaign activity \n • Assisting in the planning and execution of customer-focused campaigns \n • Tracking performance metrics and learning how results are improved \n • Supporting team scheduling, coordination, and workflow organisation \n • Working alongside senior staff to understand operational decision-making \n • Gaining exposure to coaching techniques and team development \n • Assisting with reporting, standards, and internal processes \n \n What We Are Looking For \n • Someone at an early stage in their career or ready for a new direction \n • Strong work ethic and a genuine interest in progressing into leadership \n • Comfortable working in a structured, target-driven environment \n • Open to feedback and willing to learn through practical experience \n • Reliable, proactive, and able to contribute within a team setting \n • Motivated by performance, development, and long-term progression \n (We welcome applications from graduates and individuals from varied professional backgrounds!) \n \n What You Will Gain \n • Structured training across operations, performance, and leadership \n • Early exposure to real business responsibility and decision-making \n • A clear progression path based on results and consistency \n • Development in communication, organisation, and commercial thinking \n • A fast-paced, people-focused environment that rewards growth and effort \n \n Apply Now \n If you are ready to build a career that combines operations, sales, and leadership, and want to develop through real experience rather than theory, we want to hear from you! \n Apply below or send us your CV along with a short note outlining your interest in the role. \n \n \n #Hiring #ManchesterJobs #OperationsManagement #GraduateCareers #PlaybookDirect #LeadershipDevelopment #CareerGrowth #SalesOperations #EntryLevelJobs

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. \n \n Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com. \n \n \n Overview \n \n At IGT PlayDigital, we design and build mobile and web casino games played by millions of players worldwide We’re seeking an innovative Director of Content & Strategy to build a roadmap for delivering immersive player experiences across PlayDigital’s portfolio. \n 🌍 Hiring location: USA, the UK, Malta \n What You Will Do \n As Senior Director of Content & Strategy at IGT PlayDigital, you will shape the roadmap for our games, blending market insight, analytics, and innovative design across both digital-first and land-based conversion titles. You will lead a global team to deliver content strategies that meet customer needs while balancing production capacity and market demands. This role requires a deep understanding of competitive landscapes and the ability to translate data into actionable business cases. \n • Develop and maintain a comprehensive game roadmap across all types, from slots to table games, with an innovative approach \n • Lead a global team of 8 content managers and data & insights analysts \n • Work directly with customers to create tailored content strategies and market-specific roadmaps \n • Use analytics and market intelligence to inform decisions and prioritize initiatives \n • Balance production capacity with market demand to ensure timely, high-impact releases \n What We're Looking For \n • 10-15 years of experience in leadership and strategy roles for iGaming content \n • 10+ years of experience in the iGaming industry \n • Expertise in competitive landscapes, market analysis, and business case development \n • Strong leadership skills with experience managing global teams \n • Customer-focused with the ability to translate insights into actionable strategies \n Benefits & Culture \n • Permanent employment contract and a competitive salary. \n • Private health insurance for you and your family. \n • Flexible working hours, including a hybrid work model, along with various initiatives that support wellbeing and work-life balance. \n • Opportunity to learn and continuously improve your skills through collaboration with e-learning platforms. \n • Clear career development path with well-defined growth opportunities. \n • A vibrant and stimulating work environment within Class-A office space. \n \n Ready to level up your career? Your first step starts with applying, let’s see where it leads. \n Let’s build games played by millions together! \n \n IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted. \n \n IGT is the global leader in gaming. For more information, please visit www.igt.com.

The Role: Where Design Meets Delivery \n This is not a heads-down, screen-only drawing role. It is a hybrid position combining hands-on AutoCAD design with full project management ownership. You will take projects from the very first sketch through to installation and handover, working shoulder-to-shoulder with clients, internal teams and suppliers to deliver safely, on time and to specification. \n Every project brings brilliant challenges. One week you might be designing the simplest load-bearing pallet racking; the next, a complex automated storage structure, a high-spec office refurbishment, or a rooftop solar PV system. The role suits someone technically strong in AutoCAD layout design who is equally comfortable running a project and talking confidently with a customer on site. \n \n \n Your Key Areas of Responsibility \n 1. Design & Technical (Hands-on AutoCAD) \n • Creating compelling designs and schemes for warehouse and commercial projects in AutoCAD, translating customer needs into practical, efficient, buildable solutions. \n • Conducting site surveys to understand the design challenges, constraints and opportunities first-hand. \n • Updating designs throughout the project lifecycle to reflect client changes, while maintaining full compliance with Health & Safety standards and Building Regulations. \n 1. Project Management & Delivery \n • Managing the full project lifecycle, from order through to completion and handover. \n • Procuring materials, labour and plant, and coordinating multiple contractors on site. \n • Producing work programmes and H&S documentation, ensuring CDM compliance throughout. \n • Kicking off and monitoring projects with regular site inspections and proactive customer liaison. \n • Monitoring progress, budgets, risks and opportunities, and keeping every project on track. \n 1. Client & Relationship Focus \n • Acting as a trusted, visible point of contact for clients from first survey to final handover. \n • Building genuine relationships with warehouse managers, operations directors and facilities leads. \n • Representing NSI Projects professionally on site. \n 1. Standards, Quality & Improvement \n • Maintaining accurate drawing standards, templates and project records. \n • Feeding practical insight back into how we design, price and deliver. \n What We’re Looking For \n • Located within a commutable distance of our Leyland office; this is an office-based role with regular travel to sites. \n • Proficiency with AutoCAD (2D essential; 3D a bonus). \n • Ideally experience in racking and shelving, mezzanines, or internal fit-outs (partitioning, ceilings, etc.). Candidates with other relevant construction and/or engineering experience are also welcomed. \n • Strong negotiation, organisation and communication skills. \n • Understanding of contract conditions and H&S legislation. \n • A customer-focused mindset and a genuine passion for delivering great results. \n \n You are \n • Technically sharp and detail-driven; you take pride in getting a drawing right. \n • A confident communicator, equally comfortable discussing load capacities and talking a client through their options. \n • Organised and calm under pressure, able to juggle several projects without dropping the ball. \n • Someone who takes ownership, you see a project through from first line to final handover. \n \n Why NSI Projects? \n Over 45 years in the industry and a growing reputation in solar PV and sustainability services. We deliver smart, sustainable commercial spaces across the UK, from cutting-edge warehouse solutions to high-spec office refurbishments and innovative solar installations and we are proud of our reputation for quality, teamwork and innovation. \n We work with household names such as DHL, Coca-Cola, Victorian Plumbing and Polestar, alongside a host of SMEs who value our design, procurement and project management expertise. You will join a small, ambitious team where your wins are visible and your impact is immediate. You won’t get lost here — you’ll be central to how we design, win and deliver great work, with the opportunity to shape your own projects and grow your career. \n \n \n \n First 3 Months: Your Success Scorecard \n Month \n Key Focus \n Success KPIs \n Month 1 \n Learn the Toolkit & the Sites \n Deep-dive into NSI’s product lines and AutoCAD standards. Shadow estimators, designers and delivery teams. Attend your first site surveys. \n • AutoCAD templates and drawing standards mastered \n • 3+ site surveys shadowed \n • First pallet-racking layouts produced \n Month 2 \n Own Your Drawings \n Independently produce layouts and schemes for live projects. Take a small project from design through to order. \n • 5+ schemes drawn and issued to clients \n • 1 project owned end-to-end \n • Compliant H&S / CDM documentation on every job \n Month 3 \n Drive Projects & Standards \n Run full project lifecycles from survey to handover. Identify one design or process improvement. \n -2+ projects managed to completion and handover \n • Budgets and work programmes kept on track \n -1 improvement to design templates or workflow implemented \n \n \n

A senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader, at the heart of a fast-growing, service-led business with a genuinely high-performance culture. \n \n This is a truly commercial, client-first role where the customer experience sits at the centre of every decision. You'll lead the strategy behind client engagement, satisfaction and retention, working closely with Sales, Service and Technology teams to deliver a "must-have" service that clients rely on every day. \n \n Reporting into senior leadership, you'll take full ownership of the client journey from onboarding through to service delivery, satisfaction and retention while acting as a key strategic partner across the business. Ideal for a proven leader from a Professional Services or high-volume Shared Services background, this is an opportunity to shape service transformation at genuine scale. \n \n The Role \n \n\n • Lead and develop the Client Solutions and Retention teams to deliver exceptional service at scale\n, • Own the client engagement strategy across onboarding, service delivery, satisfaction and retention\n, • Partner with Sales, Service and Technology on client experience, reputation and AI-driven innovation\n, • Present insight, trends and performance directly to senior leadership and the Executive team\n, • Drive service transformation projects that improve efficiency and client outcomes\n, • Monitor client sentiment and SLA performance to identify and resolve emerging risks\n, • Reduce cancellations and attrition through root-cause analysis and cross-team collaboration\n, • Improve onboarding, payments and scheduling processes to strengthen the end-to-end journey\n, • Build a high-performing, customer-centric team, driving a culture focused on creative problem-solving\n\n \n You will be an experienced Customer Solutions/ Customer Experience, Client Success or Retention leader with a strong commercial mindset and a pragmatic, solutions-focused approach. A confident communicator, you can influence senior stakeholders, manage large-scale service transformation, and have a proven track record of building high-performing teams. Experience within a SaaS, subscription or Professional Services environment is highly desirable, with strong commercial acumen expected. \n \n Why Apply \n \n This is a highly commercial, client-led business where customer experience plays a central role in shaping strategy. You'll gain broad exposure across engagement, retention, technology and operational leadership, building the commercial experience that will define the next stage of your career. \n \n An excellent package of Basic + Car Allowance + Bonus + Benefits is available to the successful candidate, alongside the opportunity to thrive in a fast-paced, collaborative, entrepreneurial and innovative environment.

\n Overview\n At Intrum, you will grow by making a difference in a highly international environment with a supportive culture. This role involves modern platforms, intelligent automation, AI-enabled capabilities, and engineering excellence to create secure, scalable, and insight-led digital solutions. The position is a Principal Software Development Engineer responsible for shaping the future of customer-facing digital platforms and technology solutions, guiding technical direction at scale, and building resilient platforms within a regulated environment. The role offers hybrid working with travel to UK offices in Manchester, Reigate or Glasgow as required. Responsibilities\n \n • Guide the architecture, design, and development of scalable customer and client platforms, implementing microservices and integrations across AWS and Azure, enhancing solutions such as AWS Connect, Genesys Cloud, payments, web portals, communications, and collection services.\n, • Set technical direction and engineering standards across teams, promoting modern cloud-native and AI-augmented engineering practices.\n, • Mentor and support Software Development Engineers and Forward Deployed Engineers, fostering a culture of continuous improvement.\n, • Support DevSecOps excellence through CI/CD pipelines, infrastructure as code, automation frameworks, and database-as-code practices using Redgate Flyway.\n, • Own critical customer systems, ensuring operational resilience, observability, performance optimisation, and rapid incident response.\n, • Collaborate with Product, Delivery, Operations, and Commercial teams to shape technical solutions, delivery plans, and strategic outcomes.\n, • Promote secure-by-design, compliance-by-design, and privacy-by-design approaches, ensuring alignment with UK GDPR and FCA Consumer Duty requirements.\n, • Adopt intelligent platform capabilities, including AI-enabled workflows, automation, and smart customer engagement solutions.\n, • Support FCA Consumer Duty principles by focusing on delivering good customer outcomes across services impacting customers.\n Qualifications\n \n, • Extensive experience in software engineering, with senior technical guidance at Principal Engineer level or equivalent.\n, • Expert knowledge of .NET, React, SQL, microservices architecture, and cloud platforms, ideally AWS.\n, • Strong experience with CI/CD pipelines, Infrastructure as Code, DevSecOps practices, and test automation.\n, • Experience working with customer contact platforms such as AWS Connect or Genesys Cloud.\n, • Proven ability to design and deliver secure, scalable, and resilient cloud-native solutions within complex enterprise environments.\n, • Strong understanding of observability, operational support, reliability engineering, and end-to-end ownership practices.\n, • Knowledge of regulated financial services environments, including UK GDPR and FCA Consumer Duty requirements.\n, • Excellent communication and stakeholder management skills, with the ability to influence technical direction and collaborate across multiple teams.\n What we offer\n Intrum provides a challenging and rewarding career with opportunities to grow in a digitally transforming business investing in AI capability and modern engineering excellence. Benefits include a competitive salary, pension, holidays, and additional wellbeing and lifestyle perks as part of a supportive, value-driven culture. How to apply\n If you are interested in this position and believe you have the right experience, please send your English CV via the application process. For questions, you may contact our recruitment team. Intrum is committed to diversity and inclusion and welcomes applicants from all backgrounds. If you require reasonable changes to participate in the application process, contact the Intrum Talent Acquisition team. \n #J-18808-Ljbffr

Overview \n We're looking for a Recruitment Operations Associate to support both candidate delivery and client-facing commercial activity, including lead generation and customer engagement across the business. Working closely with consultants, you'll help strengthen outreach, engagement, and operational workflows to deliver efficient, data-driven recruitment and business development activity. \n \n \n This is a hands-on role combining operations, research and insight, delivery support, and commercial support. You'll gain exposure to market mapping, engagement strategies, recruitment technology, and structured workflows while developing strong operational and business skills \n .This role would suit someone who is highly organised, enjoys working with data and technology, has strong attention to detail, and is naturally proactive in managing tasks, research, and follow-up activity \n \n What You'll Be Doing \n\n • Building and scheduling candidate and client outreach campaigns\n, • Supporting the creation of nurture sequences for candidates and customers\n, • Mapping specialist markets to identify talent pools and commercial opportunities\n, • Generating candidate shortlists and lead lists for consultants\n, • Supporting business development activity through research, data gathering, and insight generation\n, • Assisting with customer engagement activity, including NPS surveys and feedback campaigns\n, • Managing data, tags, workflows, and CRM organisation\n, • Tracking follow-ups and ensuring key actions are completed on time\n, • Reporting on campaign activity, pipeline development, and engagement\n, • Working closely with consultants to support live roles and identify new opportunities\n, • Helping improve processes and maintain accurate, up-to-date systems\n\n \n What We're Looking For \n\n • Graduate or early-career professional\n, • Interest in operations, research, business development support, or recruitment markets\n, • Strong organisational skills and excellent attention to detail\n, • Comfortable working across multiple systems and managing competing priorities\n, • Proactive, reliable, and willing to take ownership of tasks\n, • Someone who enjoys research, structure, and helping teams work more effectively\n\n \n Why Join Us \n\n • Competitive salary\n, • Supportive team environment with real responsibility from the outset\n, • Progression opportunities into operations, research, business development support, data, or recruitment roles\n, • Work closely with experienced consultants across a wide range of clients and markets\n, • £1,000 annual personal development fund to support your learning and career growth\n, • Private healthcare\n, • Half-day off on your birthday\n, • Modern Ancoats office with barista coffee, beer fridge, regular socials, and team events\n\n

Product Manager \n Manchester | Hybrid (3 days in the office) \n Salary: Up to £58,000 + Bonus + Car Allowance/Company Car \n \n \n Please note: This role requires experience managing tangible/physical products. It is not suitable for Digital Product Owners, Software Product Managers or SaaS Product Managers \n \n . \n I'm currently partnering with a market-leading organisation within the construction and building materials sector to recruit an experienced Product Manager to join their growing tea \n m.This is an excellent opportunity for someone who thrives on owning a physical product portfolio, enjoys bringing new products to market and wants to play a key role in shaping long-term product strategy within a well-established busines \n \n s. \n The Opportun \n ityYou'll take ownership of a defined product portfolio, managing the full product lifecycle from concept through to launch, growth and optimisation. Working closely with Sales, Marketing, Technical and Operations teams, you'll ensure products remain commercially successful, competitive and aligned to customer nee \n \n ds. \n Alongside managing the existing portfolio, you'll play a key role in new product development, building business cases, identifying market opportunities and delivering successful go-to-market strateg \n \n ies. \n Key Responsibil \n\n • itiesOwn and manage the full lifecycle of a tangible product port\n, • folioDevelop and execute product strategies aligned to commercial objec\n, • tivesLead new product development from concept through to l\n, • aunchAnalyse market trends, competitor activity and customer ins\n, • ightsWork cross-functionally with Sales, Marketing, Technical and Operational\n, • teamsMonitor product performance and identify opportunities for growth and improv\n\n ementAbou \n\n • t YouProven experience as a Product Manager managing physical/tangible products (essen\n, • tial)Experience within construction, building materials, manufacturing or another product-led industry would be highly advanta\n, • geousStrong commercial acumen with the ability to balance strategic thinking and hands-on del\n, • iveryComfortable influencing stakeholders across multiple business func\n, • tionsPassionate about innovation, customer insight and bringing products successfully to m\n\n \n arket \n What's on \n\n • OfferSalary up to £5\n, • 8,000 Annual bonus of up\n, • to 6%Company car or car all\n, • owance25 days holiday + bank holidays, with the option to buy and sell additional\n, • leavePrivate medical ins\n\n urance

\n We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. \n Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. \n From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. \n With us, you’ll go further, faster. What are you waiting for? Chief Marketing Officer – THG Beauty Retail\n Location: UK (Manchester HQ / Hybrid) \n Reporting to: CEO, THG Beauty \n Scope: Global – Lookfantastic, Cult Beauty, Dermstore The role\n We’re looking for a Chief Marketing Officer to lead the next phase of growth across THG Beauty’s retail portfolio – Lookfantastic, Cult Beauty and Dermstore. \n This is a group-level role with full accountability for brand, customer and commercial marketing performance across multiple markets. You’ll set the global marketing strategy, build high-performing teams, and drive profitable growth through a sharp focus on customer acquisition, retention and brand strength. \n You’ll operate at pace, make clear calls, and bring a strong point of view on what drives modern beauty retail – from performance marketing and CRM to brand storytelling and partnerships. What you’ll own\n \n • Global marketing strategy across all retail brands and regions\n, • Customer growth – new customer acquisition, LTV, retention and reactivation\n, • Brand positioning – distinct, premium, and relevant brand identities across each platform\n, • Channel performance – paid media, SEO, affiliates, CRM, social, influencer and partnerships\n, • Trading and campaigns – leading key commercial moments (peak, launches, exclusives)\n, • Customer experience – end-to-end journey across web, app and content\n, • Data and insight – clear performance frameworks, attribution and ROI discipline\n, • Team leadership – building and developing a high-performing, globally connected marketing function\n What we’re looking for\n \n, • Proven CMO or Marketing Director experience in global beauty, fashion or ecommerce\n, • Strong track record of driving profitable growth at scale\n, • Deep expertise across performance marketing and brand building\n, • Commercially sharp – comfortable owning budgets, forecasting and ROI\n, • Experience leading multi-brand or multi-market portfolios\n, • Strong operator – able to move from strategy to execution quickly\n, • Credible leader who can set standards, build teams and raise the bar\n, • Comfortable in a fast-paced, high-accountability environment\n What success looks like\n \n, • Clear, differentiated positioning for each brand\n, • Consistent growth in new customers and LTV\n, • Stronger marketing ROI and channel efficiency\n, • High-impact campaigns that land commercially and culturally\n, • A marketing team that is focused, accountable and high performing\n \n THG Beauty is one of the world’s largest online beauty retailers, with a global footprint and a portfolio that spans premium, luxury and specialist beauty. \n This role offers the opportunity to shape how millions of customers discover and shop beauty, working across three distinct brands with real scale and ambition. \n You’ll have the freedom to build, the pace to execute, and the backing to deliver meaningful impact. Apply\n If you’re ready to lead marketing at scale and build the next chapter of THG Beauty Retail, we’d love to hear from you. \n THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. \n THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. \n Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. \n #J-18808-Ljbffr

Executive Director - Finance \n \n Irwell Valley Homes are seeking an experienced, strategic and values-led Executive Director of Finance to shape the organisation’s financial strength, sustainability and performance. \n \n Reporting to the Chief Executive and working closely with the Executive Team, Board and Committees, you will provide the insight, assurance and financial leadership needed for confident decision-making, strong governance and long-term resilience. \n \n At a time of significant financial, regulatory and operational pressure across housing, this role will help ensure Irwell Valley Homes remains financially robust, well governed and able to invest in homes, services and communities. \n \n About Irwell Valley Homes \n \n Irwell Valley Homes is a not-for-profit housing association providing affordable homes and services to more than 20,000 people across Greater Manchester. It owns and manages over 7,700 homes across Bolton, Bury, Lancashire, Manchester, Salford, Trafford and Tameside. \n \n The organisation has a strong record of investment, improvement and regeneration. Over the past three years, it has invested more than £22 million in existing homes, improving quality, energy efficiency and customer experience. Its regeneration programmes include the award-winning Sale West redevelopment in Trafford, with more than £50 million invested, and a £68 million programme in Haughton Green, Tameside. \n \n Irwell Valley Homes continues to grow, with 214 new homes on site over the next two years and plans to build a further 300 homes across Greater Manchester over the next five years. \n \n The Opportunity \n \n As Executive Director of Finance, you will lead financial strategy and ensure finance is recognised as an enabling, trusted and high-impact strategic partner. \n \n This pure finance leadership role covers financial strategy, treasury, long-term planning, funding, investment appraisal, value for money, governance, risk and assurance. It also requires someone who can contribute beyond finance and help lead the organisation as a whole. \n \n You will support the Chief Executive, Executive Team and Board with clear insight, ensuring plans manage risk, strengthen viability, secure funding and deliver ambitions for customers, homes and communities. \n \n Irwell Valley Homes is looking for a finance leader who can make complex information clear and accessible, helping leaders manage budgets, make good decisions and deliver value for money. \n \n Key Responsibilities \n \n\n • You will lead the development and delivery of a future-focused financial strategy that supports corporate ambitions and long-term sustainability, including business planning, budgeting, forecasting and financial modelling.\n, • You will lead treasury strategy and funding, ensuring Irwell Valley Homes has the capacity and resilience to deliver investment, regeneration and growth priorities. You will build strong relationships with funders, lenders, auditors, regulators and other key partners.\n, • You will oversee financial performance and provide accurate, timely reporting to the Chief Executive, Executive Team, Board and Committees, ensuring information is used to challenge, support and improve performance.\n, • You will lead on value for money, ensuring resources are used efficiently and financial decisions support strong outcomes for customers and communities. You will help managers understand budgets, performance and the financial impact of their decisions.\n, • You will provide strategic financial input into major projects, investment decisions, regeneration, development, partnerships and potential joint ventures or mergers, ensuring proposals are commercially sound, financially viable and aligned with purpose.\n, • You will strengthen risk, assurance and governance, maintain strong controls, meet regulatory expectations and comply with financial, legal and legislative requirements, including the Regulator’s Viability Standard and related submissions.\n, • As a member of the Executive Team, you will contribute to wider leadership, model the organisation’s values and support a one-team culture through visible, confident and inclusive leadership.\n\n \n About You \n \n\n • You will be a fully qualified accountant, with membership of a recognised professional body such as CIMA, ACCA or ACA.\n, • You will bring significant senior finance leadership experience, ideally in social housing, although candidates from other complex, asset-based or regulated environments will be considered. Strong understanding of treasury, funding, long-term planning and regulation will be important.\n, • You will have worked closely with Boards, Committees, Executive Teams and senior stakeholders, providing clear advice, constructive challenge and sound financial judgement.\n, • Commercially astute and strategically minded, you will balance financial discipline with organisational purpose, recognising that finance should enable delivery, improvement and better outcomes for customers.\n, • Irwell Valley Homes is particularly interested in leaders who build trust, communicate clearly, influence effectively and make finance accessible rather than distant or overly technical.\n, • You will be a visible, collaborative leader who supports, coaches and develops others, fostering an inclusive, high-performing culture.\n, • You will bring integrity, accountability and strong personal values, with a commitment to continuous improvement and collective leadership.\n\n \n Why Join Irwell Valley Homes? \n \n This is an opportunity to join a purposeful, people-centred organisation where your leadership will directly influence homes, communities and long-term sustainability. \n \n Irwell Valley Homes offers a supportive working environment, strong social purpose and the chance to work with a collaborative Executive Team committed to investing in homes, improving services and strengthening communities. \n \n Our Commitment to Inclusion \n \n Irwell Valley Homes is committed to building a diverse, inclusive and values-led organisation. We welcome applications from people of all backgrounds, experiences and perspectives. Our recruitment process is fair and accessible. As a Disability Confident employer, we are happy to make reasonable adjustments throughout the process. \n \n By submitting your application, you consent to Neemar Search sharing your details with relevant third parties as part of the recruitment process.

\n About Central Functions\n Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded. Why be the Head of Engineering and Governance at THG?\n THG is building a world‑class data function to power one of the UK’s largest e‑commerce businesses. As Head of Engineering & Governance, you will own the quality, availability and structure of the data that enables every business‑facing team across our Beauty and Nutrition divisions. \n This is not a systems infrastructure role. You are not managing foundational platform plumbing — that sits with our technology partner, Ingenuity. Your remit is the layer above that: how data is structured, governed, made available and used across the business. You will set the direction for how THG gets the most from its data ecosystem, ensuring that analytics teams, data scientists, and business leaders can trust and act on the data they see. \n You will lead three distinct functions: Engineering (how we build, structure and maintain our data domains), Governance (how we ensure quality, consistency and trust), and Reporting (how we present business performance data consistently across PLC). You will work closely with Ingenuity, who provide the foundational platform and first‑layer pipelines, to set requirements and standards that flow through from ingestion to insight. \n We are at an early stage of this journey. Our data foundations need significant work — we have talented analysts who have been doing engineering work without the structure or tools to do it well, governance that is essentially non‑existent, and reporting that has grown organically without consistency. You will shape and deliver the roadmap that fixes this. What you’ll do Strategic Direction\n \n • Set the vision and roadmap for data engineering, governance and reporting across THG PLC\n, • Define how data domains (Customer, Commercial, Operations) should be structured, stored and made available for analytics, data science and AI use cases\n, • Own the relationship with Ingenuity on platform and data matters — setting requirements, managing dependencies and ensuring PLC needs are reflected in the Ingen roadmap\n, • Evaluate where THG should use Ingen capability versus external tooling, and ensure every technology choice is documented and commercially justified\n, • Drive the business towards a single source of truth — reducing data silos, resolving mastering conflicts, and building confidence in our data across the organization\n, • Lead the Engineering team in building and maintaining the data pipelines, domain datasets and platform architecture that underpin analytics across Beauty and Nutrition\n, • Own the evolution of our GCP/BigQuery platform — from how data is ingested and stored, to how it is structured for downstream consumption\n, • Set engineering standards — version control, testing, error handling, documentation — and ensure they are consistently applied\n, • Champion the use of AI and automation in data engineering — this is a small team that needs to move fast, and we expect the use of AI‑assisted pipeline development and management to be embedded in how we work\n Data Governance\n \n, • Lead the Data Governance function from a standing start — we have no established governance framework and this is a greenfield opportunity to build it properly\n, • Own the framework for how THG manages data quality, metadata, data definitions and lineage across PLC\n, • Work with Ingenuity to ensure governance standards are consistent across both PLC and Ingen data infrastructure\n, • Build the culture and processes that make governance a positive enabler rather than a compliance burden\n Reporting & BI\n \n, • Own the consistency and quality of all business performance reporting across THG PLC — dashboards, KPI reports, executive‑level views\n, • Ensure that any regularly used report or dashboard is owned, maintained and built to a consistent standard — no more ad hoc reporting that lives outside a managed framework\n, • Lead the evolution of our Tableau estate and assess when alternative or complementary tooling should be introduced\n Leadership & People\n \n, • Lead, develop and retain a high‑performing team across three functions — Engineering, Governance and Reporting\n, • Set clear direction and accountability for each function, developing your direct reports into leaders in their own right\n, • Build a culture of engineering excellence, curiosity and continuous improvement\n, • Influence and educate senior stakeholders across the business — building data literacy and trust in data assets\n What skills and experience do I need for this role?\n \n, • Significant experience (typically 8+ years) in data engineering, data platform or data leadership roles, with at least 3 years at a senior or head‑of level\n, • Deep hands‑on experience with GCP and BigQuery — you must have built and scaled data platforms on this stack\n, • Experience across multiple data domains — ideally at least two of Customer, Commercial and Operations\n, • Proven track record of evolving a business's data architecture — you can point to concrete examples of how you changed the way a business ingests, stores and consumes its data\n, • Strong understanding of data governance principles — data quality, metadata management, mastering and lineage\n, • Experience working with or alongside a technology partner or platform team (similar to our Ingenuity relationship)\n, • Demonstrated use of AI in data engineering contexts — AI‑assisted pipeline development, automated quality monitoring, or similar\n, • Strong leadership and stakeholder management skills — able to influence at Director and C‑suite level\n, • Experience in e‑commerce, retail or consumer goods\n, • Familiarity with Dataform, dbt or equivalent transformation frameworks\n, • Experience with data cataloguing or governance tooling (Collibra, Alation, DataHub or equivalent)\n, • Exposure to ML/AI platform requirements — understanding what good data foundations look like to enable data science and personalisation\n What’s in it for me?\n \n, • Access bespoke development programmes that have been designed and developed by our in‑house L&D team.\n, • Continued development through our upskilling programme that is delivered in partnership with an industry‑leading training provider.\n Enhanced Leave\n \n, • 25 days annual leave plus bank holidays.\n, • Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!\n, • Enhanced maternity and paternity pay, depending on length of service.\n, • Up to 10 days compassionate leave.\n, • Buy back up to 3 days each year.\n, • Access face‑to‑face and virtual appointments with our in‑house GP.\n, • Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.\n, • State‑of‑the‑art on‑site gym.\n, • Access to our on‑site physio.\n Other Perks\n \n, • Save up to 12% on the cost of personal tech through our salary sacrifice scheme.\n, • Subsidised bus pass from Manchester City Centre to our ICON office.\n, • Up to 50% staff discount on THG brands.\n, • On‑site staff shop.\n, • Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.\n, • Anniversary gifts when you hit 5 and 10 years of service.\n Equal Opportunity and Diversity\n THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. \n THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. \n #J-18808-Ljbffr

At IRIS, we build software that helps organisations work smarter, save time, stay compliant, and achieve more. \n \n Our customers rely on our products every day, and our Customer Success and Renewals teams play a key role in helping them get value, stay engaged, and continue their partnership with us. \n \n We’re now looking for a Customer Success & Renewals Performance Coach to help our teams continue moving from a reactive, ticket-based way of working to a more proactive, outcome-led and commercially confident approach. \n \n This is a hands-on coaching and enablement role. \n \n You won’t be line managing the team. Instead, you’ll be visible with our Customer Success Managers and Renewals Specialists, helping people understand what good looks like, improve customer conversations, build confidence, and turn the right behaviours into everyday habits. \n \n You’ll work closely with managers, leaders and Learning & Development to make performance improvement practical, clear and consistent. \n \n 🧾Why This Role Matters \n \n Great Customer Success is about more than answering queries or closing tickets. \n \n It is about understanding what the customer is trying to achieve, helping them get value from our products, spotting risk early, building strong relationships, and supporting retention and renewal. \n \n That shift takes coaching, consistency and reinforcement. \n \n That’s where you come in. \n \n You’ll help our teams build the confidence, skills and commercial awareness needed to have better customer conversations and drive better outcomes. \n \n Simply put, you’ll help make the change happen day to day. \n \n 📊What You'll Be Doing \n \n No two weeks will look exactly the same. \n \n One day you might be sitting with a Customer Success Manager to review how they approached a customer conversation. The next, you might be helping a Renewals Specialist build confidence around a commercial discussion, supporting a new starter with their ramp plan, or working with a manager to reinforce consistent expectations across their team. \n \n You might listen to calls, review CRM activity, look at performance trends, share best practice, or coach someone through how to handle a difficult customer situation. \n \n Your role will include: \n \n Coaching Customer Success and Renewals colleagues \n \n You’ll provide practical, supportive coaching to help people improve their performance, confidence and customer conversations. This could include coaching around customer ownership, renewal conversations, adoption, value, risk, follow-up, objection handling, call quality, activity levels or customer engagement. \n \n Helping the team move from ticket-led to outcome-led \n \n You’ll help reinforce the shift from simply responding to customer requests to taking ownership of customer outcomes. You’ll encourage people to think beyond the immediate query and ask: what is the customer trying to achieve, are they getting value, is there a risk we need to act on, and how do we support retention and renewal? \n \n Supporting managers \n \n You won’t replace managers, but you will help them land the message. You’ll work with frontline managers to reinforce expectations, share themes, support coaching conversations and help build consistency across teams. \n \n Supporting new starters \n \n You’ll help new colleagues ramp up successfully by giving them practical support, guidance and feedback. You’ll also feed back common themes that could improve onboarding, training or early-stage support. \n \n Using data and insight to guide action \n \n You don’t need to be a data analyst, but you do need to be comfortable using performance information to spot patterns and focus your coaching. This could include CRM activity, call quality, customer feedback, renewal progress, customer health, activity levels, target progress, new starter ramp or manager feedback. \n \n Sharing best practice \n \n You’ll help create consistency by spotting what is working well and sharing it across teams. This might include coaching guides, call examples, conversation prompts, playbooks, checklists or simple best-practice resources. \n \n 🔎What We’re Looking For \n \n We’re less interested in job titles and more interested in relevant experience. \n \n You may currently be, or have previously been, a Customer Success Manager, Senior Customer Success Manager, Renewals Manager, Senior Renewals Specialist, Account Manager, Senior Account Manager, Customer Success Team Leader, Renewals Team Leader, Customer Success Coach, Customer Success Enablement Specialist, Sales Enablement Specialist, Commercial Enablement Specialist, Customer Experience Coach or Performance Coach. \n \n This could be a great move if you have previously managed a Customer Success, Renewals or Account Management team and now want to step away from direct line management while still helping people improve. \n \n It could also suit a strong Senior CSM, Renewals Specialist or Account Manager who is known for doing the job well and now wants to pass on their experience to others. \n \n Essential Experience \n \n You’ll likely be a strong fit if you have: \n \n\n • Experience in Customer Success, Renewals, Account Management, SaaS, subscription services, or another customer-facing commercial environment.\n, • A good understanding of what makes customer-facing teams successful.\n, • Confidence coaching others and helping people improve through practical feedback.\n, • Experience supporting customer conversations linked to value, adoption, retention, renewal, risk or commercial outcomes.\n, • The ability to help teams move from reactive customer handling to proactive, outcome-led customer conversations.\n, • Comfort using performance information, CRM activity, call reviews, customer feedback or manager insight to spot where support is needed.\n, • Strong communication skills and the confidence to give clear, constructive feedback.\n, • The ability to build trust quickly with frontline colleagues and managers.\n, • A practical, hands-on approach and the confidence to be visible with the team.\n, • A genuine interest in helping people improve and succeed.\n\n \n Desirable Experience \n \n It would be useful, but not essential, if you also have: \n \n\n • Experience in a software or SaaS business.\n, • Experience supporting Customer Success or Renewals teams.\n, • Experience using Salesforce or another CRM system.\n, • Experience in coaching, enablement, training or performance improvement.\n, • Experience supporting new starter onboarding or ramp-up.\n, • Experience reviewing calls, customer conversations, activity data or quality measures.\n, • Experience helping teams become more commercially confident.\n\n \n 🌟 You'll Thrive In This Role If You... \n \n\n • Enjoy being close to the team and making things happen day to day.\n, • Like coaching people in real situations, not just in formal training sessions.\n, • Can explain things clearly and simply.\n, • Know how to challenge people positively while keeping trust.\n, • Are confident speaking to both frontline colleagues and managers.\n, • Can spot when someone needs extra support and help them take practical next steps.\n, • Care about customer outcomes, not just activity.\n, • Understand that performance improvement is about habits, consistency and follow-through.\n, • Want to help a team change how it thinks, works and talks to customers.\n\n \n 🚀 Why Apply? \n \n This is a great opportunity to use your Customer Success, Renewals, Account Management or commercial experience in a different way. \n \n You’ll help shape how our teams work, coach people through real customer conversations, and support a shift towards a more proactive, outcome-led and commercially confident way of working. \n \n You’ll have a hands-on coaching role with visible impact, the chance to support Customer Success and Renewals teams directly, and the opportunity to pass on your experience without directly line managing a team. \n \n 📝 What Can You Expect From Our Application Process? \n \n We like to keep things simple, transparent, and fair: \n \n 1️⃣ Apply online \n Just upload your CV and tell us why you’re interested in the role. \n \n 2️⃣ Initial Interview (plus Online Assessments) \n\n • A chat with our Talent team.\n, • Two short assessments:\n, • CCAT (15-minute timed test).\n, • EPP (untimed personality questionnaire).\n\n \n 3️⃣ Stage One \n A discussion with our Customer Success leadership team focused on your experience, approach to coaching, and performance improvement expertise. \n \n 4️⃣ Stage Two \n A panel interview with our VP, Customer Success, Director, Customer Success, and Chief Customer Officer. \n \n At IRIS, we help thousands of customers achieve more with software that simplifies complex processes, saves time, and supports long-term success. \n \n This role is about helping our people do the same: building confidence, improving conversations, and creating better outcomes for our customers.

At IRIS, we build software that helps organisations work smarter, save time, stay compliant, and achieve more. \n \n Our customers rely on our products every day, and our Customer Success and Renewals teams play a key role in helping them get value, stay engaged, and continue their partnership with us. \n \n We’re now looking for a Customer Success & Renewals Performance Coach to help our teams continue moving from a reactive, ticket-based way of working to a more proactive, outcome-led and commercially confident approach. \n \n This is a hands-on coaching and enablement role. \n \n You won’t be line managing the team. Instead, you’ll be visible with our Customer Success Managers and Renewals Specialists, helping people understand what good looks like, improve customer conversations, build confidence, and turn the right behaviours into everyday habits. \n \n You’ll work closely with managers, leaders and Learning & Development to make performance improvement practical, clear and consistent. \n \n 🧾Why This Role Matters \n \n Great Customer Success is about more than answering queries or closing tickets. \n \n It is about understanding what the customer is trying to achieve, helping them get value from our products, spotting risk early, building strong relationships, and supporting retention and renewal. \n \n That shift takes coaching, consistency and reinforcement. \n \n That’s where you come in. \n \n You’ll help our teams build the confidence, skills and commercial awareness needed to have better customer conversations and drive better outcomes. \n \n Simply put, you’ll help make the change happen day to day. \n \n 📊What You'll Be Doing \n \n No two weeks will look exactly the same. \n \n One day you might be sitting with a Customer Success Manager to review how they approached a customer conversation. The next, you might be helping a Renewals Specialist build confidence around a commercial discussion, supporting a new starter with their ramp plan, or working with a manager to reinforce consistent expectations across their team. \n \n You might listen to calls, review CRM activity, look at performance trends, share best practice, or coach someone through how to handle a difficult customer situation. \n \n Your role will include: \n \n Coaching Customer Success and Renewals colleagues \n \n You’ll provide practical, supportive coaching to help people improve their performance, confidence and customer conversations. This could include coaching around customer ownership, renewal conversations, adoption, value, risk, follow-up, objection handling, call quality, activity levels or customer engagement. \n \n Helping the team move from ticket-led to outcome-led \n \n You’ll help reinforce the shift from simply responding to customer requests to taking ownership of customer outcomes. You’ll encourage people to think beyond the immediate query and ask: what is the customer trying to achieve, are they getting value, is there a risk we need to act on, and how do we support retention and renewal? \n \n Supporting managers \n \n You won’t replace managers, but you will help them land the message. You’ll work with frontline managers to reinforce expectations, share themes, support coaching conversations and help build consistency across teams. \n \n Supporting new starters \n \n You’ll help new colleagues ramp up successfully by giving them practical support, guidance and feedback. You’ll also feed back common themes that could improve onboarding, training or early-stage support. \n \n Using data and insight to guide action \n \n You don’t need to be a data analyst, but you do need to be comfortable using performance information to spot patterns and focus your coaching. This could include CRM activity, call quality, customer feedback, renewal progress, customer health, activity levels, target progress, new starter ramp or manager feedback. \n \n Sharing best practice \n \n You’ll help create consistency by spotting what is working well and sharing it across teams. This might include coaching guides, call examples, conversation prompts, playbooks, checklists or simple best-practice resources. \n \n 🔎What We’re Looking For \n \n We’re less interested in job titles and more interested in relevant experience. \n \n You may currently be, or have previously been, a Customer Success Manager, Senior Customer Success Manager, Renewals Manager, Senior Renewals Specialist, Account Manager, Senior Account Manager, Customer Success Team Leader, Renewals Team Leader, Customer Success Coach, Customer Success Enablement Specialist, Sales Enablement Specialist, Commercial Enablement Specialist, Customer Experience Coach or Performance Coach. \n \n This could be a great move if you have previously managed a Customer Success, Renewals or Account Management team and now want to step away from direct line management while still helping people improve. \n \n It could also suit a strong Senior CSM, Renewals Specialist or Account Manager who is known for doing the job well and now wants to pass on their experience to others. \n \n Essential Experience \n \n You’ll likely be a strong fit if you have: \n \n\n • Experience in Customer Success, Renewals, Account Management, SaaS, subscription services, or another customer-facing commercial environment.\n, • A good understanding of what makes customer-facing teams successful.\n, • Confidence coaching others and helping people improve through practical feedback.\n, • Experience supporting customer conversations linked to value, adoption, retention, renewal, risk or commercial outcomes.\n, • The ability to help teams move from reactive customer handling to proactive, outcome-led customer conversations.\n, • Comfort using performance information, CRM activity, call reviews, customer feedback or manager insight to spot where support is needed.\n, • Strong communication skills and the confidence to give clear, constructive feedback.\n, • The ability to build trust quickly with frontline colleagues and managers.\n, • A practical, hands-on approach and the confidence to be visible with the team.\n, • A genuine interest in helping people improve and succeed.\n\n \n Desirable Experience \n \n It would be useful, but not essential, if you also have: \n \n\n • Experience in a software or SaaS business.\n, • Experience supporting Customer Success or Renewals teams.\n, • Experience using Salesforce or another CRM system.\n, • Experience in coaching, enablement, training or performance improvement.\n, • Experience supporting new starter onboarding or ramp-up.\n, • Experience reviewing calls, customer conversations, activity data or quality measures.\n, • Experience helping teams become more commercially confident.\n\n \n 🌟 You'll Thrive In This Role If You... \n \n\n • Enjoy being close to the team and making things happen day to day.\n, • Like coaching people in real situations, not just in formal training sessions.\n, • Can explain things clearly and simply.\n, • Know how to challenge people positively while keeping trust.\n, • Are confident speaking to both frontline colleagues and managers.\n, • Can spot when someone needs extra support and help them take practical next steps.\n, • Care about customer outcomes, not just activity.\n, • Understand that performance improvement is about habits, consistency and follow-through.\n, • Want to help a team change how it thinks, works and talks to customers.\n\n \n 🚀 Why Apply? \n \n This is a great opportunity to use your Customer Success, Renewals, Account Management or commercial experience in a different way. \n \n You’ll help shape how our teams work, coach people through real customer conversations, and support a shift towards a more proactive, outcome-led and commercially confident way of working. \n \n You’ll have a hands-on coaching role with visible impact, the chance to support Customer Success and Renewals teams directly, and the opportunity to pass on your experience without directly line managing a team. \n \n 📝 What Can You Expect From Our Application Process? \n \n We like to keep things simple, transparent, and fair: \n \n 1️⃣ Apply online \n Just upload your CV and tell us why you’re interested in the role. \n \n 2️⃣ Initial Interview (plus Online Assessments) \n\n • A chat with our Talent team.\n, • Two short assessments:\n, • CCAT (15-minute timed test).\n, • EPP (untimed personality questionnaire).\n\n \n 3️⃣ Stage One \n A discussion with our Customer Success leadership team focused on your experience, approach to coaching, and performance improvement expertise. \n \n 4️⃣ Stage Two \n A panel interview with our VP, Customer Success, Director, Customer Success, and Chief Customer Officer. \n \n At IRIS, we help thousands of customers achieve more with software that simplifies complex processes, saves time, and supports long-term success. \n \n This role is about helping our people do the same: building confidence, improving conversations, and creating better outcomes for our customers.

Conversion & Experimentation Manager \n Department: Growth \n Location: Manchester (Hybrid – 3 days office, 2 days remote) \n \n About the Role \n Our client is a rapidly growing, customer-focused business that has built its success by challenging traditional industry norms and delivering a simpler, more transparent customer experience. \n As part of an ambitious Growth team, they are seeking a commercially minded and data-driven Conversion & Experimentation Manager to become the driving force behind key optimisation and growth initiatives. \n \n This role is ideal for someone who is passionate about understanding customer behaviour and improving conversion performance across the customer journey. You will leverage experimentation, behavioural insights, analytics and AI-powered tools to identify friction points, validate opportunities and drive measurable improvements in customer and commercial outcomes. \n \n You'll use AI as a force multiplier in your day-to-day work, helping uncover insights faster, prioritise opportunities more effectively and accelerate learning across the business. \n \n Success in this role is not measured by the number of tests conducted, but by the speed at which meaningful insights are uncovered and the impact delivered through optimisation. \n \n Key Responsibilities \n \n Conversion Optimisation & Growth \n\n • Own conversion performance across key customer journeys, identifying opportunities to improve progression, engagement and commercial outcomes.\n, • Build and maintain a prioritised optimisation roadmap focused on the highest-impact opportunities.\n, • Continuously identify and remove customer friction through experimentation and optimisation.\n\n \n Insight, Analytics & Customer Behaviour \n\n • Analyse behavioural data, customer insights and journey performance to uncover opportunities for growth.\n, • Develop a deep understanding of customer motivations, barriers and decision-making behaviours.\n, • Combine quantitative and qualitative insights to shape hypotheses, prioritisation and experimentation strategies.\n\n \n AI-Driven Experimentation \n\n • Use AI tools to accelerate analysis, insight generation, hypothesis development and experiment design.\n, • Develop scalable approaches to performance monitoring and opportunity identification using AI-enabled solutions.\n, • Stay informed on emerging AI capabilities and evaluate how they can enhance decision-making and learning.\n\n \n Experimentation & Delivery \n\n • Design, execute and evaluate experiments across customer journeys, communications and digital experiences.\n, • Partner closely with Product, Design, Engineering and Marketing teams to rapidly move ideas from concept to implementation.\n, • Help establish and embed a data-led, test-and-learn culture where decisions are driven by evidence.\n\n \n About You \n\n • Proven experience within Conversion Rate Optimisation (CRO), Growth, Product Analytics, Experimentation or a similar discipline.\n, • Strong analytical skills with experience interpreting behavioural, performance and customer data.\n, • Comfortable leveraging AI tools to support analysis, experimentation and decision-making.\n, • Solid understanding of customer behaviour, optimisation methodologies and experimentation frameworks.\n, • Commercially minded, with the ability to connect optimisation activity directly to business performance.\n, • Naturally curious, with a passion for continuous improvement and problem-solving.\n, • Comfortable working in fast-paced, highly iterative environments.\n, • Excellent communication and stakeholder management skills.\n, • Proactive, accountable and results-oriented.\n, • Collaborative approach, with experience working cross-functionally across Product, Marketing, Design, Data and Technology teams.\n, • Excited by the opportunity to help shape and build an AI-enabled growth capability.\n\n \n Why Join? \n This is an opportunity to join a high-growth organisation that places customer experience at the heart of everything it does. \n \n The business has built a strong reputation for delivering exceptional service through a blend of digital innovation and personalised customer support. With ambitious growth plans and a culture that embraces experimentation, this role offers the chance to make a significant impact while helping shape the future of customer acquisition and conversion. \n \n If you're energised by customer behaviour, experimentation and the challenge of driving measurable growth, we'd love to hear from you.

About Us \n \n At ConnexAI, we’re building the future of language technology. As one of the leading global AI data teams, we work at the intersection of artificial intelligence, linguistics, and human insight. Our global clients rely on us to deliver top-tier datasets for Automatic Speech Recognition (ASR), Text-to-Speech (TTS), and Large Language Models (LLMs). \n We’re a trusted data partner for model development, and our projects cover multiple languages and cultures. Our cutting-edge approaches and AI have helped hundreds of businesses worldwide enhance their customer engagement. ConnexAI is committed to innovation, creativity, and growth, which is why we attract and develop the best talent. Join us in shaping the future of customer experience. \n \n The Role \n We're looking for committed, detail-oriented, and linguistically sharp Spanish-speaking individuals to join our growing team in Data Annotation. You'll work on-site (Monday to Friday) at our Manchester office to maintain high standards of data security and confidentiality. \n As an AI Data Annotator, you will: \n\n • Create, review, and refine high-quality Spanish speech and text datasets for training and evaluating cutting-edge AI models.\n, • Correct and assess machine-generated outputs, helping improve the performance of ASR, TTS, LLM, and other language technologies.\n, • Conduct quality assurance checks and peer reviews, ensuring annotation accuracy, consistency, and compliance with project standards.\n, • Identify and escalate data quality issues, edge cases, and annotation ambiguities, contributing to continuous process improvement.\n, • Work closely with Data Scientists and within Data Operations to deliver secure, reliable, and scalable datasets for global AI initiatives.\n\n \n What We're Looking For \n\n • Fluent Spanish language skills are essential, with excellent written and spoken Spanish.\n, • Exceptional attention to detail - you can spot inconsistencies and anomalies in text and audio.\n, • Experience with audio transcription, annotation, or similar tasks is highly desirable.\n, • Ability to work efficiently with in-house data labelling tools and meet deadlines/KPIs.\n, • Comfortable with repetitive tasks and long periods of focused work.\n, • Strong linguistic or cultural knowledge, and passionate about AI, language, and the role data plays in model development.\n, • Must be able to work on-site in Manchester 5 days a week.\n\n \n Why ConnexAI? \n\n • Work on meaningful AI projects that power the next generation of voice and language technology.\n, • Be part of a collaborative, expert-led team with a strong culture of learning and growth.\n, • Enjoy the buzz of working in an innovative, truly global AI company.\n, • Gain exposure to cutting-edge AI development across our products.\n\n

Senior Insight Analyst \n Stockport (Hybrid – 2x Days a Week) \n £40,000-£50,000 \n \n THE COMPANY \n \n This is an opportunity to join a well-established, customer-focused business with a strong data culture, following an internal promotion within the analytics team; you’ll sit within a high-impact Customer & Commercial Analytics function, working closely with Digital, Marketing, and Contact Centre teams to drive performance through insight! \n \n THE ROLE \n \n This is a commercially focused analytics role centred around the end-to-end customer journey: from initial lead through to conversion. You’ll analyse how customers interact across channels, identify drop-off points, and deliver actionable insights that directly influence marketing spend, contact strategy, and sales performance; this role blends deep-dive analysis, stakeholder engagement, and real-time performance reporting \n \n Key Responsibilities: \n\n • Analyse the customer journey from enquiry/ad response through to conversion\n, • Deliver sales funnel reporting (conversion rates, drop-offs, engagement trends)\n, • Evaluate marketing performance & ROI across channels\n, • Monitor and optimise contact centre performance (sales-focused metrics)\n, • Identify customer pain points and opportunities to improve CX and conversion\n, • Translate stakeholder questions into clear analytical outputs and recommendations\n, • Support real-time decision-making with data-driven insights\n\n \n YOUR SKILLS & EXPERIENCE \n \n\n • Strong SQL skills\n, • Proven experience delivering insights in a commercial / customer-focused environment\n, • Strong stakeholder engagement; proven ability to influence and tell a clear story with data\n, • Experience analysing funnels, conversions, or marketing performance\n, • Ability to work in a fast-paced, performance-driven environment \n\n \n THE BENEFITS \n \n\n • £40,000-£50,000\n\n \n HOW TO APPLY \n Please register your interest by sending your CV to Adam Osborne at Harnham via the apply link

About Refyne \n We are redefining recruitment across the Personal Care, Beauty, Aesthetics & Wellness space. We partner with ambitious businesses to source high-impact talent and make hiring feel seamless - and we guarantee our results every time. \n From entry-level to executive search, we bring market insight, global network depth, and a Refyned, high-touch approach. Whether you're building your founding team or hiring at scale - we’re your people. \n \n Our Client \n Our client is a fast-growing, digitally led beauty business recognised for creating innovative products and building a highly engaged consumer community. Operating within a highly entrepreneurial environment, the business has established itself as a disruptive force within its category through a strong focus on innovation, customer connection, and elevated product experiences. With a collaborative culture, relatively flat structure, and direct access to senior leadership, this opportunity offers genuine ownership and the ability to influence product innovation at pace. \n \n Overview \n We are seeking an experienced and commercially aware Product Developer to join a growing Product team within a fast-moving beauty environment. \n Reporting into the Product Manager, this role will lead the end-to-end development of new product launches - transforming concepts into market-ready products that deliver against both consumer expectations and commercial objectives. Responsible across formulation, componentry, packaging and supporting product experiences, this position requires a blend of technical expertise, project leadership, commercial awareness, and strong cross-functional collaboration. \n The successful candidate will thrive in an agile environment and enjoy balancing creativity with operational excellence to deliver best-in-class product experiences. \n \n Key Responsibilities \n Product Development & Delivery \n\n • Lead end-to-end product development from concept through to first production, delivering against timelines, quality standards and commercial objectives.\n, • Own project plans and critical paths across multiple launches, ensuring pace, visibility and on-time delivery.\n, • Drive development across formulation, components and packaging to create innovative, high-performing products.\n, • Partner cross-functionally and externally to bring commercially successful launches to market.\n\n \n Product Testing & Consumer Insight \n\n • Develop and execute testing strategies to ensure products are inclusive, consumer-led and performance driven.\n, • Translate market trends, consumer feedback and testing insights into product improvements and future innovation.\n, • Collaborate with Marketing and commercial teams to ensure product performance supports launch positioning and claims.\n\n \n Commercial Ownership & Supplier Management \n\n • Own product costings and supplier negotiations, balancing margin delivery with product excellence.\n, • Build and lead supplier relationships, driving accountability, pace and quality throughout development.\n, • Proactively identify and manage risks across cost, quality, supply and timelines.\n\n \n Cross-Functional Collaboration & Innovation \n\n • Work closely with Packaging, Technical, Quality and Marketing teams to deliver seamless product launches.\n, • Present product updates, recommendations and development milestones to key stakeholders.\n, • Stay ahead of market trends, emerging technologies and innovation opportunities to shape future launches.\n\n \n Qualifications \n Experience: Minimum 3+ years’ experience within Product Development across beauty, skincare, cosmetics, or adjacent personal care categories. \n Technical Capability: Strong understanding of end-to-end product development and formulation processes. \n Formulation Experience: Experience working across formulation development with strong technical awareness. \n Colour Expertise: Exposure to shade development and colour-led innovation is advantageous. \n Project Management: Proven ability to manage multiple launches simultaneously while maintaining pace and quality. \n Commercial Awareness: Experience managing suppliers, costings and development timelines. \n \n Core Competencies \n Strategic Thinking: Able to combine creativity with commercially sound decision-making. \n Ownership: Demonstrates accountability and confidence leading projects independently. \n Solution Focused: Approaches challenges proactively and drives outcomes. \n Collaborative: Builds strong relationships across teams and external partners. \n Adaptable: Comfortable operating in fast-paced and evolving environments. \n Communication: Confident influencing stakeholders and presenting recommendations. \n \n Additional Information \n Location: Manchester (hybrid working available with flexibility to work from home one day per week). \n \n Perks & Benefits \n Time to Recharge \n\n • 25 days annual leave plus bank holidays\n, • Additional leave awarded through length of service\n, • Option to purchase additional annual leave\n, • Sabbatical opportunities\n\n \n Reward & Wellbeing \n\n • Performance-related bonus\n, • Private healthcare and wellbeing support\n, • Financial wellbeing initiatives\n\n \n Flexibility & Lifestyle \n\n • Flexible working hours\n, • Hybrid working model\n, • Electric vehicle scheme\n\n \n Community & Growth \n\n • Volunteering initiatives\n, • Enhanced family leave\n, • Learning and development opportunities\n, • Social events and team experiences\n\n \n Product Benefits \n\n • Annual product allowance\n, • Employee discount programme\n, • Early access to launches\n\n \n Why Join? \n This is an opportunity to join a rapidly growing beauty business at an exciting stage of expansion and innovation. You’ll have genuine ownership across product development, direct visibility with senior stakeholders, and the chance to influence products from concept through to launch. If you enjoy combining technical expertise with commercial thinking and want to build products that resonate with consumers in a fast-moving environment, this is an exceptional opportunity to make visible impact within a highly ambitious business. \n \n