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Job Description \n hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. \n The information below covers the role requirements, expected candidate experience, and accompanying qualifications. \n Join Kainos and Shape the Future \n At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. \n We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. \n Ready to make your mark? Join us and be part of something bigger. \n Main purpose of the role & responsibilities in the business: \n DELIVERY MANAGER \n As a Delivery Manager (Manager) at Kainos, you will be responsible for ensuring that Kainos' innovative digital services and platforms meet the user need and the outcomes agreed between Kainos and the client, whilst ensuring our delivery follows good governance and quality standards. You will empower and support Kainos teams to perform well, learn and grow in a manner that is consistent with Kainos company values. You will leverage successful delivery and strong client relationships to explore opportunities to win follow-on business with existing customers. \n The successful candidate will exhibit the following: \n Delivery \n\n • Understand critical success factors for the project (beyond the traditional measures: on time, on budget and to agreed scope) and ensure each work stream has a plan in place to achieve the success factors.\nBe responsible for achieving or exceeding profitability targets plus accurate and timely forecasting and reporting of project variables (revenue, staffing, work in progress, debt etc.). Exploit opportunities for adding value to the client, ensuring that expectations are proactively managed and issues are addressed promptly and appropriately. \n Team \n\n • Motivate and empower teams to create a positive and creative culture for our people to perform well, learn and grow.\nPut people first & develop others – You'll manage, coach and develop a small number of staff, with a focus on managing employee performanceEnsure all team members have clear goals, receive regular feedback and have timely and constructive appraisals. Ensure team members have learning and development objectives to acquire and maintain the skills necessary for the project. Have responsibility for staffing teams and on-boarding of new team members. Build and maintain constructive and collaborative relationships with the client, other suppliers and third-party stakeholders. \n Governance \n\n • Ensure appropriate project governance arrangements and technical quality standards are developed and followed throughout the project lifecycle.\nEffectively manage project risks and issues, escalating where appropriate. Comply, and ensure team members comply, with all confidentiality and non-disclosure policies and agreements and ensure the security of information, at all times. \n Business Development & Account Management \n\n • Support future growth by working closely with Sales, Account Leads & Account Management teams, assisting where required with the sales/procurement cycle to best position Kainos to win profitable new business.\nPromote successes Kainos-wide, to our customers and to the market, through case studies, award submissions, blogs, tweets etc. Understand the contracts and commercial terms applying to our projects and ensure that Kainos is not compromised by non-compliance. Professional Development and Growth Contribute to continuous improvement initiatives within the Management Capability. Understand current thinking from the Technology, Experience Design and Consulting capabilities and drive alignment accordingly. Encourage innovation in technology and process both within the project and outside the project. Proactively assist with recruitment activities to enable stable organisational growth.\n AI ENGAGEMENT MANAGER \n As an Engagement Manager in Kainos, you'll fully manage the successful implementation of solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery of solutions that are fit for purpose and commercially viable. You'll take accountability for the complete delivery lifecycle alongside Technical and Solution Architects. You'll manage all aspects of your projects, which will typically be either one large, complex project or multiple smaller projects. This will include project planning, staffing, milestone tracking, commercial management and customer satisfaction. \n Your key responsibilities include: \n\n • Commercially managing the implementation of solutions from pre-sales through implementation to hand over to AMS (Application Management Services).\nActing as the key client interface between functional and technical teams and the client.Pragmatically offering domain experience to provide functional insight and thought-leadership.Managing all aspects of project delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction.Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic.Agreeing objectives, outputs, milestones, timescale with client, together with associated contract and commercial terms.Identifying requirements, business processes, application configurations, testing plans and other artefacts to be documented to ensure shared understanding and facilitate knowledge transfer.Creating well structured & accurate deliverables and presenting to client steering level groups to secure proposed recommendations and agreement.Identifying and actioning appropriately opportunities to win business, including negotiating and closing at a senior client level.\n Minimum (essential) requirements \n DELIVERY MANAGER \n\n • Minimum of 2 years demonstrable success managing the delivery of technology-based projects using agile methodology\nSubstantial experience in managing and leading project teams including line management responsibility. Evidence of developing and managing sound client-supplier relationships and good knowledge of at least one industry vertical (e.g. Financial Services, Health or Government). Broad technology experience, awareness of current technology trends and a solid understanding of contemporary software engineering practices and behaviours. Experience of adhering to robust project governance and technical quality standards. Proven ability to manage, motivate and empower teams and lead by example. Strong commercial awareness and sound understanding of project dynamics. Affable, credible and can communicate effectively with clients and colleagues, including formal presentations. Excellent interpersonal skills. Excellent team player capable of delivering results in less than perfect circumstances. Have a natural willingness to share information freely.Mature, firm but non-confrontational style. Highly flexible (including a willingness to work away from home base).A positive attitude to overcoming the challenges facing our clients. We are passionate about developing people – a demonstrated ability in managing, coaching and developing members of your team and wider community.\n AI ENGAGEMENT MANAGER \n\n • Minimum of 2 years of experience in implementing successful software projects within a consulting environment/ IT services environment\nFull lifecycle project management experience, from initial opportunity through to requirement development / definition, functional solution design, implementation, data-migration, system testing, user acceptance testing, go-live and service managementExcellent customer focus, able to assess customer needs, build relationships and manage customer expectations. You will be able to intervene effectively and resolve customer escalations appropriatelyExperience of managing and supporting geographically distributed and blended teams of colleagues, client and partner staff to share knowledge and develop an integrated delivery ethicExcellent commercial management, influencing and negotiation skillsExcellent communicator, able to communicate with customers and colleagues with impact and credibility. Sound ability to formally present to senior Client audiencesAn emerging role model within KainosExcellent business writing skills with experience in the production of business cases, requirement documentation, tender documents, contracts, statements of work and change requestsSuccess in identifying and taking appropriate action on opportunities for additional business.Ability to work to tight deadlines and make sensible decisions under pressure taking a balanced view of customer demands and Kainos commercialsAbility to widen and maintain a network of external contactsUnderstanding of risk management and able to manage riskSupport the operations function to ensure that staff are deployed in the most commercially advantageous way, balancing development needs and personal preferences\n Desirable \n\n • Experience of user research, analytics and design disciplines and their contribution to the effective delivery of digital services and platforms.\nEvidence of securing significant follow-on business with an existing client. Holds a current and recognised Project or Programme Management certification.[Delivery Manager only] Experience of project delivery aimed at digital transformation. [Delivery Manager only] Evidence of innovating or leading initiatives to improve management and leadership practices within a team or an organisation.[AI Engagement Manager only] Professional qualifications where applicable in your Capability[AI Engagement Manager only] Identify talent for rapid development within the capability[AI Engagement Manager only] Experience of managing, mentoring and developing teams\n Embracing our differences \n At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. xohmjla \n Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. \n We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. \n The Senior Service Transition Manager is responsible for leading and overseeing the successful transition of IT services and solutions for a primary, high priority customer, may also provide transition leadership for other key customers or strategic initiatives as required. \n The role ensures that all service transition activities, including planning, coordination, governance, testing, and deployment are executed to a consistently high standard, in line with OneAdvanced frameworks and operational expectations. \n The role operates with enterprise accountability, applying the same transition standards, controls, and authority across assigned customers, ensuring seamless service handover, minimal disruption, and stable live services from day one. \n Service Transition Leadership\n \n • Act as the lead authority for service transition for a primary customer, with responsibility to support additional key customers or programmes where required.\n, • Oversee the full transition lifecycle from initiation through to operational acceptance.\n, • Develop and execute detailed transition plans, including timelines, dependencies, resource coordination, and risk mitigation.\n, • Ensure all operational readiness activities: testing, training, documentation, and support models are completed and validated prior to go‑live.\n\n Customer & Stakeholder Engagement\n \n • Act as the senior transition authority for the primary customer and other assigned customers on all service transition matters.\n, • Be an integrated and trusted member of the customers governance and management forums, with a clear, credible voice at the table.\n, • Build strong working relationships while confidently challenging assumptions, risks, and unrealistic expectations.\n, • Manage escalations decisively during transition and Early Life Support, balancing customer needs with operational protection.\n\n Transition Planning & Governance\n \n • Ensure adherence to OneAdvanced Project Framework service transition policies.\n, • Monitor progress, report status, and manage changes in scope, priority, or risk during deployment.\n, • Apply ITIL and service management best practices pragmatically and consistently, regardless of customer pressure.\n\n Risk & Issue Management\n \n • Identify, assess, and manage service transition risks.\n, • Work closely with Project Managers and delivery leads to ensure risks are explicitly documented, owned, and accepted where appropriate.\n, • Proactively resolve issues to minimise impact on service quality, operational stability, and delivery commitments.\n, • Track, report, and drive resolution of incidents or challenges arising during transition and Early Life Support.\n\n Service Acceptance & Handover\n \n • Own and enforce service acceptance criteria prior to handover into Operations.\n, • Act as the gatekeeper for live service acceptance, with authority to delay or reject transitions that do not meet readiness standards.\n, • Ensure effective knowledge transfer, support documentation, and operational enablement.\n, • Facilitate Early Life Support reviews to validate service performance and drive continuous improvement.\n\n Cross‑Functional Collaboration \n\n • Collaborate with project management, operations, technical teams, suppliers, and partners to ensure aligned transitions.\n, • Lead regular governance and transition forums covering the primary customer and other assigned customers.\n, • Balance competing customer demands while maintaining consistent transition standards.\n\n Performance Monitoring & Reporting\n \n • Define and track KPIs related to service transition quality, risk, and readiness.\n, • Produce clear, evidence‑based reporting for internal leadership and customer stakeholders.\n, • Provide insight into transition outcomes and post‑transition service performance.\n\n\n, • Experience: 8–10 years in IT Service Management or Service Transition, with at least 3–5 years in a senior or client‑facing leadership role.\n, • Proven experience managing complex service transitions, including responsibility for more than one customer or initiative.\n, • ITIL and/or SIAM certification is a strong advantage.\n\n\n, • Strong leadership with the ability to challenge customers, sponsors, and delivery teams constructively.\n, • Deep understanding of ITIL and service transition best practices.\n, • Excellent stakeholder management across primary and secondary customer engagements.\n, • Strong analytical, problem‑solving, and decision‑making capability.\n, • Clear, authoritative communication with technical and non‑technical audiences.\n, • Proven risk management and mitigation expertise.\n\n\n, • Ability to operate under pressure and manage multiple priorities.\n, • Strong attention to detail and commitment to service quality.\n, • Flexibility to travel to customer sites as required.\n, • Ability to work independently while operating as a trusted transition authority.\n\n Wellbeing that means something \n\n • 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year\n, • Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave\n, • Robust sick pay of up to 13 weeks full pay + 13 weeks half pay\n, • 24/7 Employee Assistance Programme for confidential support\n, • Private medical insurance for everyone, no medical-history exclusions\n\n Financial benefits that have your back \n\n • Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures\n, • Income protection: up to 75% salary for 5 years if you ever need it\n\n Grow your career with us \n\n • SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library\n, • Access to external training and apprenticeships\n\n Making a Difference \n\n • MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding\n, • Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger\n\n Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: \n\n • ULEV car scheme with 1,000+ models\n, • Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover\n\n At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. \n We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. \n OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. \n Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. \n We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. \n Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference. \n Join us and become part of a team that’s powering the world of work and making a real difference. \n Learn more at www.oneadvanced.com

hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. \n OneAdvanced is one of the UK’s largest privately owned software businesses, delivering mission-critical SaaS solutions across multiple vertical markets with deep customer embeddedness, high recurring revenues and strong profitability. \n Backed by Vista Equity Partners and BC Partners since 2019, the business is operating against a clear value creation agenda focused on scalable growth, operational excellence and long-term enterprise value creation ahead of a future liquidity event. \n As the business continues to scale toward becoming a £1bn+ enterprise platform, the quality, clarity and consistency of executive and investor communication becomes increasingly critical. \n We are hiring a Director of Investor Relations to help shape how the business is understood internally and externally, translating operational and financial performance into a compelling narrative for investors, lenders, the Board and Executive leadership. \n This is a highly visible strategic finance leadership role combining executive reporting, investor communication, performance storytelling, and strategic insight. \n This role would suit an individual who combines strong financial and commercial acumen with exceptional communication and presentation capability, someone equally comfortable operating within the detail while also crafting high-quality Board and investor materials that influence decision-making and support valuation. \n Investor Narrative & Strategic Communication \n\n • Own and continuously evolve the company’s equity and performance narrative aligned to growth, profitability, and strategic priorities\n, • Translate complex SaaS and commercial performance metrics into clear, concise, executive-level communication\n, • Support the CFO and CEO in investor, lender, and shareholder engagement activities\n, • Ensure consistency and quality across all executive and external reporting materials\n\n Executive, Board & Investor Reporting \n\n • Lead the preparation of high-quality Board reports, investor packs, lender updates, and Executive Committee materials\n, • Own quarterly forecasting and reforecasting outputs alongside strategic planning cycles\n, • Develop insightful KPI dashboards and performance reporting aligned to investor expectations\n, • Drive reporting quality, clarity, and consistency across the organisation\n\n Strategic Finance & Business Partnership \n\n • Partner closely with Finance, Commercial, and Strategy teams to synthesise performance insights and support decision-making\n, • Support long-range planning, value creation initiatives, and strategic priorities\n, • Benchmark business performance against SaaS peers and market expectations\n, • Act as a strategic extension of the CFO office\n\n #LI-LB1 \n We are looking for a commercially sharp and highly polished strategic finance professional with experience operating in high-growth, performance driven environments. You are likely to bring experience from: \n\n • PE-backed SaaS or technology businesses\n, • Strategic Finance / FP&A leadership\n, • Investor Relations\n, • Corporate Finance\n, • Consulting or value creation environments\n, • Listed or investor-facing organisations with exposure to quarterly reporting cycles\n\n You will also bring: \n\n • Strong understanding of SaaS metrics including ARR, NRR, CAC, LTV and margin performance\n, • Experience producing Board-level, investor, or executive reporting materials\n, • Excellent financial modelling and analytical capability\n, • Exceptional written and verbal communication skills\n, • Executive presence and confidence working with senior stakeholders\n, • The ability to translate complex data into clear, commercially meaningful insight\n\n Additional Information \n This is a hybrid role with an expectation of regular presence in the Birmingham office. Candidates should be comfortable travelling to Birmingham with additional travel occasionally required in line with business and stakeholder needs. \n Wellbeing that means something \n\n • 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year\n, • Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave\n, • Robust sick pay of up to 13 weeks full pay + 13 weeks half pay\n, • 24/7 Employee Assistance Programme for confidential support\n, • Private medical insurance for everyone, no medical-history exclusions\n\n Financial benefits that have your back \n\n • Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures\n, • Income protection: up to 75% salary for 5 years if you ever need it\n\n Grow your career with us \n\n • SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library\n, • Access to external training and apprenticeships\n\n Making a Difference \n\n • MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding\n, • Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger\n\n Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: \n\n • ULEV car scheme with 1,000+ models\n, • Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover\n\n At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. \n We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. \n OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. \n Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. \n We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. \n Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference. \n Join us and become part of a team that’s powering the world of work and making a real difference. \n Learn more at www.oneadvanced.com

Sales & Operational Planning Analyst \n Job Introduction \n Are you passionate about turning data into insight that drives real business decisions?This is a fantastic opportunity to join a nationally critical planning function at the heart of our organisation. \n As an Sales & Operational Planning Analyst, youll play a pivotal role in shaping how we balance customer demand, operational capability and financia... \n \n \n ZIPC1_UKTJ

About the job.As part of the development of our Digital Services function, we are recruiting to strengthen our internal digital capability. These roles are central to building sustainable in-house expertise that supports the design, development, and delivery of digital solutions across the transport network.A key focus of this campaign is creating new opportunities. As a result, we are recruiting a Principal Lab Manager to play a leading role in shaping the future of digital services across National Highways.Our Digital Lab develops and manages innovative data products and services in-house, while building strategic external partnerships that increase adoption of our digital assets to improve customer journeys and support the efficient operation of the Strategic Road Network.As Principal Lab Manager, you will lead the development of high-value B2B partnerships with external organisations, including wayfinding providers and data aggregators such as Google, Waze, HERE, INRIX and TomTom. Working closely with Digital Services teams and senior stakeholders, you will define and deliver strategies that maximise adoption and unlock value from our £69 billion data assets. You will ensure products and services are commercially sustainable, technically robust, and designed around user needs and experience.This is a hybrid role based at any National Highways office location, with an expectation to attend the office for two days per week, including weekly travel to collaborate with the teamLead the Digital Lab team in shaping, scoping, and delivering connected services that support RIS strategy goals and business plan priorities, unlocking National Highways platforms, assets, and intelligence to improve customer experience through external adoption.Develop and manage senior strategic partnerships across the mobility ecosystem, including road authorities, automotive organisations, and data aggregators, creating shared value and delivering outcomes aligned to National Highways goals and values.Drive cross-directorate collaboration with product, data, and digital teams to maintain high-performing connected services, ensuring effective service management, delivery against KPIs, continuous improvement, and efficient operational performance.Own the strategic promotion and positioning of the Digital Lab, representing National Highways externally at industry forums and internally through leadership events and workshops to influence future strategy and strengthen collaboration.Provide effective operational leadership of the team, ensuring compliance with governance frameworks including budget management, forecasting, business planning, delivery controls, risk management, audit, communications, and people policies.About you.Strong stakeholder management and influencing capability, with proven experience building trusted relationships with senior and executive stakeholders, navigating complex environments, and delivering outcomes through effective negotiation and collaboration.Deep product leadership experience, with the ability to define, communicate, and evolve product and service vision and roadmaps using data, insight, and user feedback to ensure continuous value delivery.Strategic thinker with strong analytical capability, able to translate organisational goals and complex information into clear strategy, prioritisation, and long-term direction.Strong governance and assurance experience, with a track record of managing complex dependencies, ensuring effective controls, and improving governance frameworks across technical and organisational environments.Commercially and financially experienced, with a proven ability to manage budgets, supplier relationships, and procurement activity, including supporting tender evaluations, financial governance, and driving value for money through effective delivery and FinOps principles.About usHere at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.We are committed to creating a diverse environment and welcome applicants from all backgrounds.TPBN1_UKTJ

CRO Manager \n £50,000 - £60,000 \n This is an opportunity to take ownership of end-to-end customer experience and conversion strategy within a fast-paced, data-driven organisation. You will play a key role in shaping how digital journeys perform, using experimentation and insight to deliver measurable commercial impact across multiple products and markets. \n THE COMPANY \n They are a well-established, customer-focused business operating across international markets, with a strong digital presence and a commitment to innovation. Their approach is centred on delivering seamless customer experiences, supported by data, analytics, and modern technology. With continued investment in digital and experimentation capabilities, they are building a culture that prioritises continuous improvement and measurable outcomes. You will be joining a collaborative environment where cross-functional teams work closely to deliver high impact change. \n THE ROLE \n As a CRO Manager you will you will lead customer experience optimisation initiatives, with responsibility for driving conversion, engagement, and overall performance. \n Specifically, you can expect to be involved in the following: \n\n • Own and optimise the end-to-end digital customer journey across multiple touchpoints\n, • Develop and execute a data-driven CRO and experimentation roadmap\n, • Use analytics, user behaviour data, and testing insights to identify opportunities for improvement\n, • Manage A/B testing and experimentation programmes to validate and scale changes\n, • Collaborate with product, engineering, UX, and marketing teams to deliver optimisation initiatives\n, • Define key performance metrics and present insights and recommendations to senior stakeholders\n, • Champion a culture of testing, learning, and continuous optimisation across the organisation\n\n SKILLS AND EXPERIENCE \n The successful CRO Manager will have the following skills and experience: \n\n • Strong commercial experience in conversion rate optimisation, customer experience, or digital product\n, • Proven ability to deliver measurable impact through experimentation and testing\n, • Experience with analytics and testing tools such as Google Analytics, Optimizely, VWO, or similar\n, • Solid understanding of digital journeys, user behaviour, and UX best practice\n, • Ability to translate complex data into clear, actionable insights\n, • Experience working cross functionally with technical and non-technical stakeholders\n, • Strong communication skills with the confidence to influence decision making\n\n BENEFITS \n The successful CRO Manager will receive the following benefits: \n\n • Salary between £50,000 - £60,000 - depending on experience\n\n HOW TO APPLY \n Please register your interest by sending your resume to Majid Latif via the Apply link on this page.

Job Introduction \n Were looking for a SourcingAnalyst to play a key role in shaping how our national supply network operates.This is a highly commercial, data-driven position where your insight will directly influence profitability, efficiency and customer service across multiple manufacturing sites and distribution points. \n Working within the national Sales & Operations Planning (S&OP) framework, youl... \n \n \n ZIPC1_UKTJ

Head of Data and AnalyticsSalary: CompetitiveContract Type: 6 Months Fixed Term – 35 hours a weekLocation: Hybrid working (office based in Birmingham) – typically 2 days in the office per week Closing Date: Friday 17th July 2026 Shape Brighter Futures with Wesleyan Established in 1841, Wesleyan help trusted professionals—GPs, hospital doctors, dentists, and teachers—secure their financial future. Today, we’re proud to continue that mission with passion and purpose. If you’re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we’d love to hear from you. Find out more about who we are: careers.wesleyan.co.ukMake a Difference in Data and Analytics As the Head of Data & Analytics you will create and lead a Data Centre of Excellence, translating data and analytics into business strategy. This role will drive business performance through better data-driven decision-making, ensuring the Board has an improved understanding of the markets we compete in and how to improve business performance.Your Impact Here’s how you’ll make a difference: \n\n • Lead the design, development, implementation and embedding of a new Data Centre of Excellence. This will include operating model, organisational structure, technology, governance, people and process.\n, • Develop, implement and lead a forward-looking customer centric business intelligence and data strategy team that empowers people across the organisation to support business and group strategies. Components of the COE will include enterprise data warehouse, BI & analytics, content management and data governance.\n, • Define the data, analytics and insight roadmaps to support the Society’s agenda to maximise profitability and drive revenue. \n, • Work with the Executive and Board members to create a culture that treats data as a cross-group asset.\n, • Lead the data and analytics team to deliver the solutions that fulfil the Business information needs and align with the information vision and strategy.\n, • Lead, manage, motivate and develop the learns to create a high performing culture and ensuring individual and collective contribution meets the current and future needs of the business.\nWhat You’ll Bring\n\n, • An accomplished Senior Leader, with experience in leading cross functional teams and group wide programs, operating and influencing effectively across the organisation and within complex contexts.\n, • Extensive experience of initiating, developing and executing complex data insight to support development of operations strategies, plans and processes.\n, • Proven track record of leading large teams of colleagues who operate in specialist functions such as Data, MI, Analytical, Modelling and Planning.\n, • Experience in delivering insights that in form business decisions and drive customer journey strategies across all business areas, with an appreciation of a high-volume data environment.\n, • Gravitas to develop a framework for information management, as well as to sell and embed it in all levels of the business.\n, • Experience in strategic technology planning and execution and policy development and maintenance.\n, • Gravitas to operate across business lines at all levels within the Society up to and including Group Board, with the ability to influence, effect and embed change to achieve common goals.\nBenefits That Work for You We believe rewards should reflect the life you live. Here’s what you can expect: \n\n, • Annual bonus to recognise your contribution.\n, • 28 days holiday (plus a culture day!) – rising to 30 days with service.\n, • Flexible hybrid working for better work-life balance.\n, • Company pension scheme – matched plus 2% (up to 10%).\n, • Free secure underground Birmingham city centre parking (subject to availability, weekend use included).\n, • Salary sacrifice schemes that help you provide the things that matter – to include PMI, Electric Vehicle Leasing and cashback on everyday essentials. \n, • Enhanced family leave and two volunteering days to give back to causes you care about.\n, • Car allowance\n, • PMI cover\nWhy Wesleyan? We’re building a culture where everyone belongs. Diversity isn’t just a policy—it’s part of who we are. Whatever your background, we want you to feel valued and empowered to thrive. We’re proud supporters of the ABI Making Flexible Work campaign, which means we’re open to discussing flexible working, job shares, and part-time options. If you need reasonable adjustments during the recruitment process, just let us know—we’re here to support you. What to Know Before Applying\n\n, • Right to Work: We’re unable to provide VISA sponsorship, so you’ll need the legal right to live and work in the UK. \n, • Advert Closing: We typically advertise for two weeks but may close early if we receive a high volume of applications—apply early to avoid disappointment. \nReady to Shape Your Future? Apply today and join us in creating brighter financial futures—for our customers, our members, and you.

Project Data Architect Salary: Up to £72,000, based on skills and experience Contract Type: Permanent– 35 hours a weekLocation: Hybrid working (office based in Birmingham) – typically 2 days in the office per week Closing Date: 03/08/26Shape Brighter Futures with Wesleyan Established in 1841, Wesleyan help trusted professionals—GPs, hospital doctors, dentists, and teachers—secure their financial future. Today, we’re proud to continue that mission with passion and purpose. If you’re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we’d love to hear from you. Find out more about who we are: About Wesleyan Make a Difference in Data Architecture and Engineering This role sits in a fast paced, dynamic data architecture team who are adding huge value to programs of work across the organisation. Joining an immediate team of 4, you will take the lead as one of the project data architects ensuring that the ‘centre of excellence,’ objectives run through every project across all business units. Your Impact Here’s how you’ll make a difference: \n\n • Build strong partnerships across Data Engineering, Architecture, Governance and Data Quality teams to ensure trusted, well-governed data that supports confident decision-making across the business.\n, • Design and implement effective data architecture, modelling and master data solutions that create a single, reliable foundation for reporting, analytics and customer insight.\n, • Enable seamless data flow across systems through modern integration approaches, helping the organisation unlock greater value from its data and improve operational efficiency.\n, • Drive the development of scalable, cloud-based data platforms that support business growth, future innovation and the delivery of strategic transformation programmes.\n, • Provide data architecture leadership across complex change initiatives, influencing stakeholders, resolving challenges and delivering high-quality solutions that enhance customer outcomes and long-term business value.\nWhat You’ll Bring\n\n, • You’ll have experience working collaboratively with Data Engineering, Architecture and Technology teams to deliver practical, business-focused data solutions that create real value for stakeholders and customers.\n, • A strong background in data architecture, data modelling, data mapping and master data management, with the ability to design scalable solutions that support reporting, analytics and future business growth.\n, • Extensive experience building and enhancing enterprise data platforms, such as data lakes, data hubs and operational data stores, ideally within cloud environments, with Azure experience being particularly beneficial.\n, • A good understanding of modern data integration approaches, including APIs, GraphQL, JSON and XML, alongside hands-on experience with tools such as SQL, Python and Databricks. Exposure to Power BI would be an added advantage.\n, • An approachable and proactive mindset, with the confidence to lead data architecture initiatives, engage stakeholders across the business, solve complex challenges and drive improvements in data quality, efficiency and overall business outcomes within Agile environments.\nBenefits That Work for You We believe rewards should reflect the life you live. Here’s what you can expect: \n\n, • Annual bonus to recognise your contribution.\n, • 28 days holiday (plus a culture day!) – rising to 30 days with service.\n, • Flexible hybrid working for better work-life balance.\n, • Company pension scheme – matched plus 2% (up to 10%).\n, • Free secure underground Birmingham city centre parking (subject to availability, weekend use included).\n, • Salary sacrifice schemes that help you provide the things that matter – to include PMI, Electric Vehicle Leasing and cashback on everyday essentials. \n, • Enhanced family leave and two volunteering days to give back to causes you care about.\n Discover the full range of benefits: Wesleyan Careers Rewards Why Wesleyan? We’re building a culture where everyone belongs. Diversity isn’t just a policy—it’s part of who we are. Whatever your background, we want you to feel valued and empowered to thrive. We’re proud supporters of the ABI Making Flexible Work campaign, which means we’re open to discussing flexible working, job shares, and part-time options. If you need reasonable adjustments during the recruitment process, just let us know—we’re here to support you. What to Know Before Applying\n\n, • Right to Work: We’re unable to provide VISA sponsorship, so you’ll need the legal right to live and work in the UK. \n, • Advert Closing: We typically advertise for two weeks but may close early if we receive a high volume of applications—apply early to avoid disappointment. \nReady to Shape Your Future? Apply today and join us in creating brighter financial futures—for our customers, our members, and you.

National Account Manager, Hybrid, West Midlands, COR7603 \n A National Account Manager opportunity has arisen with a well-regarded supplier in the pet category, offering a hybrid working model with one day per week in a West Midlands office. This could be the opportunity for you! \n The Role \n The National Account Manager will take responsibility for a portfolio of grocery and related retail customers, working to achieve sales, margin, and distribution targets across both branded and own-label product ranges. \n You will build and deliver joint business plans that reflect the priorities of your customers as well as the wider business, leading commercial negotiations covering pricing, promotional programmes, and annual terms. \n The Company \n This is an established business operating in the pet accessories and treats sector, distributing products through a broad range of retail channels across the UK and beyond. \n The role is hybrid remote, with one day per week in the West Midlands office. \n What's Required? \n The ideal candidate for the National Account Manager role will have the following: \n\n • \n Demonstrable background as a National Account Manager in FMCG or the pet category, with hands-on experience managing major grocery retail accounts \n • \n Strong commercial acumen and negotiation ability, with a history of growing profitable sales \n • \n Confidence working with data, category management principles, and customer insight to shape decisions and identify opportunities \n • \n Excellent organisational and communication skills, with the ability to manage competing priorities and build strong relationships with both retail buying teams and internal colleagues \n\n So What's Next? If you are a National Account Manager and would like to learn more, apply now! \n National Account Manager, Hybrid, West Midlands, COR7603 \n Corriculo Ltd acts as an employment agency and an employment business. \n #AS #indhigh

Commercial Analyst\n £35,000-£42,000Birmingham - Hybrid (2-3 days onsite) \n I'm hiring a Commercial Analyst for a well-established UK medical manufacturing business, supporting commercial strategy across sales, marketing, and product. \n This is a great opportunity for someone early in their career to step into a broad, business-facing analytics role with real exposure and impact. The company\n A long-standing, family-run organisation operating globally within the healthcare sector, producing specialist medical products. \n With strong growth and a turnover of £150m+, they're investing further in data and analytics to support commercial decision-making. he role\n This role sits within a growing analytics team and will focus on supporting commercial performance across the business. \n In your first 6-12 months, you'll work closely with the sales team, helping identify opportunities to improve: \n\n • revenue\n, • margins\n, • customer performance\n\n You'll also gain exposure to marketing, product development, and market insight work as the role evolves. What you'll be doing\n\n • Deliver commercial reporting across sales, customers, and product performance\n, • Analyse performance against targets and identify trends and opportunities\n, • Support forecasting, planning, and business decision-making\n, • Build and improve existing reports, while developing new analysis\n, • Work closely with stakeholders across sales, marketing, and operations\n, • Support product launches and market analysis with data insights\n, • Contribute to improving reporting processes and data quality\nWhat you bringMust-haves\n\n, • 2+ years' experience in a data, analytics, or commercial role\n, • Strong Power BI or Tableau skills\n, • Experience using SQL and/or Python\n, • Ability to communicate insight clearly to non-technical stakeholders\n, • A proactive mindset and willingness to learn\nNice to have\n\n, • Experience with data visualisation tools (Tableau, Power BI)\n, • Background in a commercial or business environment (not just academic)\n, • STEM or numerate degree\nWhat they're looking for\n\n, • Early-career analyst with strong potential\n, • Comfortable working across different teams and stakeholders\n, • Curious, hands-on, and eager to understand how businesses operate\n, • Able to work in a collaborative, fast-moving environment\nThe team\n\n, • Commercial Analytics Manager\n, • Data Engineer\n, • Marketing Analyst\n, • Manufacturing Analyst\n\n This role has been created to free up senior team members and add dedicated commercial analytical support. Why this role\n\n • Exposure across sales, marketing, and product functions\n, • Opportunity to develop into a well-rounded commercial analyst\n, • Strong mentorship in a collaborative team\n, • Real ownership and visibility early in your career\n, • Sociable, supportive working environment\nLocation & working pattern\n\n, • Based in Aston, Birmingham\n, • 2-3 days per week onsite (flexible)\n, • Slightly more office-based during onboarding\nInterview process\n\n, • Stage 1: Hiring Manager discussion\n, • Stage 2: Technical + presentation (dataset exercise) + cultural fit\n\n If you're an early-career analyst who wants to move into a role with real commercial exposure and career growth, this is a great opportunity. \n

Audit ManagerSalary: CompetitiveContract Type: Permanent– 35 hours a weekLocation: Hybrid working (office based in Birmingham or Oswestry) – typically 2 days in the office per week Shape Brighter Futures with Wesleyan Established in 1841, Wesleyan help trusted professionals—GPs, hospital doctors, dentists, and teachers—secure their financial future. Today, we’re proud to continue that mission with passion and purpose. If you’re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we’d love to hear from you. Find out more about who we are: careers.wesleyan.co.ukMake a Difference in Corporate Audit Corporate Audit provides an independent, objective risk assurance and internal audit service, reporting to the Board via the Audit Committee. The team takes a disciplined, risk-based approach to strengthening governance, risk management and internal controls, helping protect the Society’s assets, reputation and long-term sustainability.Your Impact Here’s how you’ll make a difference: \n\n • Lead and deliver risk-based internal audit reviews across strategy, governance, finance and customer operations.\n, • Build and influence senior stakeholder relationships, acting as a key point of contact between Corporate Audit and the business.\n, • Provide expert insight into risk management frameworks, helping improve control environments and operational effectiveness.\n, • Contribute to the development and delivery of the annual risk-based Audit Plan, supporting the Audit Committee and senior leadership.\n, • Lead, coach and develop audit team members, driving high performance and continuous improvement within the function.\nWhat You’ll Bring\n\n, • You’re a credible and commercially minded audit leader who thrives on influencing senior stakeholders and delivering high-quality assurance in a complex, regulated environment.\n, • Proven experience delivering audits across finance, customer operations or wider financial services environments.\n, • Strong knowledge of UK insurance regulations, internal audit standards and IFRS, with the ability to apply these in practice.\n, • Excellent stakeholder management skills, with the presence and confidence to challenge and influence at Executive and Board level.\n, • Strong analytical thinking, commercial acumen and a proactive approach to continuous improvement.\n, • Relevant professional qualification (e.g. ACA, ACCA, CIIA or equivalent).\n, • Experience within professional services or Big 4 and exposure to actuarial or insurance modelling environments (desirable).\nBenefits That Work for You We believe rewards should reflect the life you live. Here’s what you can expect: \n\n, • Annual bonus to recognise your contribution.\n, • 28 days holiday (plus a culture day!) – rising to 30 days with service.\n, • Flexible hybrid working for better work-life balance.\n, • Company pension scheme – matched plus 2% (up to 10%).\n, • Free secure underground Birmingham city centre parking (subject to availability, weekend use included).\n, • Salary sacrifice schemes that help you provide the things that matter – to include PMI, Electric Vehicle Leasing and cashback on everyday essentials. \n, • Enhanced family leave and two volunteering days to give back to causes you care about.\nWhy Wesleyan? We’re building a culture where everyone belongs. Diversity isn’t just a policy—it’s part of who we are. Whatever your background, we want you to feel valued and empowered to thrive. We’re proud supporters of the ABI Making Flexible Work campaign, which means we’re open to discussing flexible working, job shares, and part-time options. If you need reasonable adjustments during the recruitment process, just let us know—we’re here to support you. What to Know Before Applying\n\n, • Right to Work: We’re unable to provide VISA sponsorship, so you’ll need the legal right to live and work in the UK. \n, • Advert Closing: We typically advertise for two weeks but may close early if we receive a high volume of applications—apply early to avoid disappointment. \n, • Regulatory Requirements: As a financial services organisation, we adopt the highest standards. This role is subject to regulatory checks, including criminal record and credit checks, and ongoing assessments under the SMCR Framework. \nReady to Shape Your Future? Apply today and join us in creating brighter financial futures—for our customers, our members, and you.

Ecommerce Director | Premium Consumer Brand | Digital Transformation | up to £160k Basic \n An exceptional opportunity has arisen for an experienced Ecommerce Director to join a well-established consumer brand embarking on an exciting new phase of growth and digital transformation. \n With a strong heritage, loyal customer base and ambitious plans for the future, the business is investing significantly in its direct-to-consumer proposition, customer experience and digital capabilities. This is a rare opportunity for an Ecommerce Director to shape the future of a sizeable ecommerce operation, influence business-wide strategy and play a key role within the senior leadership team. \n As Ecommerce Director, you will take full commercial ownership of the ecommerce function, leading the strategy, trading performance and operational delivery of a multi-channel digital business. \n Working closely with senior stakeholders across Brand, Product, Marketing, Finance, Technology and Operations, you'll be responsible for delivering profitable online growth, enhancing the customer experience and driving continuous improvement across all digital touchpoints. \n Key responsibilities include: \n\n • \n Own the ecommerce P&L, with accountability for revenue, profitability and commercial performance. \n • \n Develop and execute the long-term ecommerce strategy, driving sustainable growth across direct-to-consumer and digital channels. \n • \n Lead online trading, digital merchandising and customer experience to optimise conversion, AOV, customer lifetime value and retention. \n • \n Drive website optimisation, CRO, personalisation and digital innovation to improve commercial performance. \n • \n Work closely with Technology teams to shape the ecommerce platform roadmap and prioritise digital development. \n • \n Lead the execution of seasonal campaigns, product launches and promotional trading activity. \n • \n Champion data-led decision making through analytics, customer insight and performance reporting. \n • \n Build strong cross-functional relationships to ensure alignment across Brand, Product, Marketing, Supply Chain and Customer Experience. \n • \n Manage external team and technology partners, ensuring best-in-class delivery and performance. \n • \n Lead, develop and inspire a high-performing ecommerce team while fostering a culture of innovation, accountability and continuous improvement. \n\n About You \n To be successful as Ecommerce Director, you'll bring: \n\n • \n Significant senior ecommerce leadership experience within a consumer, retail, lifestyle or premium brand. \n • \n A proven track record of owning and growing a sizeable direct-to-consumer ecommerce business. \n • \n Strong commercial acumen with experience managing digital P&L, online trading and ecommerce performance. \n • \n Experience leading digital transformation and delivering improvements across ecommerce platforms, customer experience and operational effectiveness. \n • \n A data-led approach, with the ability to translate insight into commercial action. \n • \n Strong knowledge of ecommerce technology, digital marketing, merchandising, CRO and customer lifecycle optimisation. \n • \n Exceptional stakeholder management skills, with experience influencing at Executive and Board level. \n • \n An engaging leadership style with a passion for developing high-performing teams and creating a culture of continuous improvement. \n\n This is a rare opportunity for an Ecommerce Director to join a business at a pivotal point in its digital journey, offering genuine strategic influence and the opportunity to shape the future of an established consumer brand. \n Apply today to find out more. \n BH36622

Job Description \n Business Development manager– Jockey Club Experiences, Midlands & East | Full-Time / Permanent \n Competitive salary + Company Car/Car allowance + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. \n We’re looking for... \n Join Jockey Club Experiences and play a key role in driving business growth across our Midlands and East Jockey Club Racing venues by winning new customers and building strong, lasting client relationships. With a focus on generating new business while nurturing existing accounts, you'll bring our marketing communications solutions to life, unlock new revenue opportunities, and make a direct impact on achieving ambitious commercial targets across the region. \n \n \n We are Levy \n We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. \n Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events – including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London – we bring experiences to life with passion and precision. \n Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. \n We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. \n Business Development Manager– The role \n • Build, develop, and maintain strong relationships with key clients within the target market to drive sustainable and profitable year-on-year revenue growth. \n • Identify and secure new leads to expand Conference & Events (C&E) business across Levy Venues. \n • Support the implementation and delivery of the C&E pro-active sales strategy. \n • Produce accurate and timely sales reports in line with agreed processes and standards. \n • Conduct regular business reviews with clients to evaluate market share, performance data, and develop action plans and joint initiatives. \n -Collaborate with the Levy reactive team to maximise revenue opportunities and promote services. \n -Plan, organise, and attend corporate familiarisation visits to increase awareness of JCE Venues and the Lime Venues Portfolio (LVP). \n • Build and maintain strong internal relationships within LVP to grow market share through preferred partnership programmes, with a focus on C&E. \n • Achieve annual sales targets and key performance indicators (KPIs). \n • Ensure clear and effective communication of sales activity to all relevant venues, supporting timely and appropriate follow-up actions. \n What we’re looking for \n\n • Experience in a regional or national sales role within the C&E industry. \n, • Knowledge of the Conference & Events industry and bookers within the \n, • Enthusiastic, motivational, someone who strives for excellence Sets high personal performance standards.\n, • Someone who takes the initiative and drives for results. \n, • Has a recognized and verified list of key customers contacts.\n, • Sets high personal performance standards.\n, • Organised, able to make robust judgments and prioritise. \n, • Honest, transparent and consistent \n, • Gain and hold the respect of others. \n, • Have a flexible approach with a “can do” attitude. \n, • A good track record of driving world class performance \n, • Strong commercial experience \n, • Ability to monitor and challenge the use of processes. \n, • Excellent presentation, communication and relationship building skills.\n, • Be passionate about food, beverage and service.\n\n What you’ll get in return \n\n • Competitive salary with bonus and full company benefits\n, • 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme \n, • Healthcare & wellbeing: AvivaDigicare,Medicash(dental, optical, therapy treatments)\n, • Mental health support: 24/7 Employee Assistance Programme\n, • Family benefits:Enhanced maternity, paternity, and adoption leave.2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave\n, • Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% offPureGymmemberships\n, • Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products \n, • Development opportunities: Professional subscriptions, ongoingtrainingand structured career pathways \n, • Meals on duty included\n\n Why Join Us? \n Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. \n We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. \n We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. \n Together, we create unforgettable experiences – and shape the future of hospitality.

Business Development Executive \n Birmingham | Basic + Uncapped Commission + Outstanding Career Progression \n Build a Career, Not Just a Job. \n Are you ambitious, competitive and motivated by success? \n Do you want a career where your hard work directly influences your earnings, progression and future? \n We're looking for driven individuals to join a successful and growing commercial team. Whether you're a recent graduate or already have experience in sales, customer service, retail, hospitality or another people-focused environment, this is an opportunity to build a rewarding career with unlimited potential. \n This isn't just another sales role. \n It's an opportunity to become a trusted commercial adviser, build lasting business relationships, manage your own client portfolio and develop skills that will stay with you for the rest of your career. \n What You'll Be Doing \n As a Business Development Executive, you'll play a key role in helping businesses achieve their growth ambitions while developing your own commercial expertise. \n You'll learn how to: \n Build long-term relationships with businesses across the UK. \n Develop your own portfolio of clients and become their trusted point of contact. \n Identify new business opportunities through proactive business development. \n Meet with clients at their offices to gain a genuine understanding of their business and future plans. \n Attend client meetings, networking events and business lunches to strengthen relationships. \n Manage and grow existing client accounts, ensuring exceptional service and repeat business. \n Negotiate commercial agreements and provide tailored solutions. \n Build relationships with senior decision-makers, including Directors, Business Owners and Hiring Managers. \n Become a specialist within your market, offering insight, advice and commercial expertise. \n Take ownership of your own success while working within a supportive, high-performing team. \n No two days are the same. One day you could be meeting a new client, the next negotiating a commercial agreement, visiting businesses or growing relationships with your existing accounts. \n What We're Looking For \n We're interested in attitude more than experience. \n You'll thrive if you are: \n Ambitious and motivated to succeed. \n A confident communicator who enjoys building relationships. \n Commercially minded and naturally curious. \n Competitive with a strong work ethic. \n Resilient and positive. \n Professional and eager to learn. \n Looking for a genuine long-term career with excellent earning potential. \n Applications are welcomed from backgrounds including: \n Graduates \n Business Development \n Internal Sales \n Telesales \n Customer Service \n Retail \n Hospitality \n Estate Agency \n Lettings \n Automotive Sales \n Call Centre \n Account Management \n Fitness Membership Sales \n Travel Sales \n Or anyone with excellent people skills looking to develop a successful commercial career. \n What's In It For You? \n\n • Negotiable basic salary.\n, • Uncapped commission with excellent earning potential.\n, • Industry-leading training and ongoing mentoring.\n, • Clear, structured career progression based on performance.\n, • Opportunities to progress into Senior Consultant, Account Management, Business Development Leadership or Management roles.\n, • Client visits, networking opportunities and business lunches.\n, • The opportunity to build your own portfolio of long-term business relationships.\n, • Modern Birmingham office with a supportive and ambitious team.\n, • Regular incentives, competitions and team rewards.\n, • A collaborative culture where success is recognised and celebrated.\n\n Why Join? \n The best careers aren't built overnight—they're built through opportunity, support and ambition. \n Here, you'll gain valuable commercial skills in business development, negotiation, relationship management and account growth while building a professional network that will benefit you throughout your career. \n If you're looking for a role where your ambition is rewarded, your progression is in your hands and every day offers a new challenge, we'd love to hear from you.

National Account Manager - Contract CateringField based £45,000 - £52,000 per annum + Car/Allowance & Bonus \n We are seeking a strategic, tenacious, and growth-oriented National Account Manager to lead a portfolio of high-potential contract catering accounts at a Head Office and central procurement level. \n Our client is a market-leading, customer-centric catering equipment and commercial kitchen solutions business. They specialise in supporting the contract catering industry, helping major catering operators optimise their kitchens, realise equipment assets, and maintain seamless operations through structured purchasing frameworks. \n The Role \n In this high-impact position, you will take full ownership of a defined portfolio of national contract caterers holding immense growth potential. Operating primarily at a Head Office level, you will navigate central procurement and category management teams to secure and maximise framework agreements. \n A major focus of this role is expanding their footprint within these frameworks. While capital equipment sales remain core, you will strategically introduce and upsell our comprehensive service & maintenance contracts. \n Key Responsibilities \n\n • Framework & Portfolio Management: Manage and grow a defined portfolio of national contract catering accounts, operating at Head Office, category management, and central procurement levels.\n, • Commercial Growth: Execute a balanced "Hunter/Farmer" approach-retaining core business while driving organic framework growth through service & maintenance contracts, capital equipment sales, and asset replacements.\n, • Contract Negotiation: Support, negotiate, and secure long-term contracts and agreements with national clients to build enduring business partnerships.\n, • Strategic Planning: Conduct structured Quarterly Business Reviews (QBRs) and collaborate with clients on joint business plans focused on shared value and efficiency.\n, • Team Leadership: Support, develop, and coach your direct reports (National Account Executive / Internal Sales Executive), ensuring national targets are clearly understood and consistently met.\n, • Market Presence: Represent the business at national trade shows, conferences, and networking events to enhance brand visibility and forge new corporate relationships.\n\n About YouWe are looking for a positive, determined, and highly commercial sales professional who combines deep relationship-building expertise with an uncompromising desire to deliver customer-centric service. You'll ideally have: \n\n • Proven Track Record: A minimum of 3 to 5 years of corporate sales experience managing large, multi-site national accounts within a dynamic business environment.\n, • Sector & Service Expertise: Strong industry knowledge specifically within commercial catering service & maintenance or kitchen infrastructure solutions.\n, • Leadership Experience: Previous management or leadership experience in a challenging, target-driven environment, with a knack for coaching and development.\n, • Procurement Fluency: Proven experience building robust client relationships with senior procurement functions, category managers, and corporate stakeholders.\n, • Commercial Acumen: Strong numerical, analytical, and contract negotiation skills with a deep understanding of sales margins and profit optimization.\n, • Mobility: Full UK driving licence (with no more than 3 points) and a willingness to travel for high-profile customer-facing meetings.\n\n What's on Offer? \n\n • Competitive base salary with an industry-leading bonus scheme aligned with portfolio growth.\n, • Company car or car allowance to support national travel.\n, • A supportive, collaborative leadership environment where your strategic ideas are valued.\n, • Structured personal development within a corporate group that actively lives its core values.\n\n Are you looking to recruit a similar role? \n Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit .

Sourcing Analyst \n \n £40,000 - £50,000 dependent on experience + bonus + extensive benefits \n Full Time / Permanent \n Hybrid / 2 days a week in Birmingham office \n \n The Role: \n \n I am looking for a driven Sourcing Analyst to join a large global brand head quartered in the Birmingham, West Midlands. \n \n As a Sourcing Analyst, you will analyse production capacity, transport costs, product specifications and customer requirements to identify the most cost effective source of supply. This is a key role working alongside commercial, operations and supply chain teams to enable smart and balanced decisions that deliver measurable financial impact. \n \n This is a hybrid role requiring 2 days a week on average in the Birmingham head office. \n \n The Person: \n \n The successful candidate will have worked in similar Analyst role previously, ideally with experience in supply chain planning, operations analysis and business analysis. \n \n You must be highly analytical, commercially aware and motivated by solving optimisation problems using data and insight. \n \n You must have a proven track record of working with data, building reports and supporting business decisions. Advanced Excel skills are essential as is experience with business intelligence tools such as Power BI. \n \n \n Please apply via this advert or contact \n Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. \n By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website. \n

Vulnerability SpecialistLocation: Hybrid working (office based in Birmingham) – typically 2 days in the office per weekShape Brighter Futures with Wesleyan Established in 1841, Wesleyan help trusted professionals—GPs, hospital doctors, dentists, and teachers—secure their financial future. Today, we’re proud to continue that mission with passion and purpose. If you’re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we’d love to hear from you.Make a Difference in Customer Outcomes At Wesleyan, delivering good customer outcomes is at the heart of everything we do. Our Customer Outcomes team plays a key role in ensuring vulnerable customers receive the support they need and are treated fairly, consistently, and in line with Consumer Duty expectations. As a Vulnerability Specialist, you’ll help embed Wesleyan’s Extra Support (Vulnerable Customer) Strategy across the business, supporting teams to understand and apply vulnerability principles in their day-to-day activities. This is a hands-on role focused on improving outcomes for vulnerable customers by turning policy into practical action and helping drive positive change across the organisation.Your Impact Here’s how you’ll make a difference:\n\n • Support the embedding of Wesleyan’s Vulnerability (Extra Support) Strategy across the business, helping teams deliver consistent support for vulnerable customers.\n, • Work with stakeholders across Operations, Risk, Compliance, Product and Customer teams to improve customer journeys, processes and customer outcomes.\n, • Support the delivery of vulnerability improvement initiatives and maturity framework activities, helping drive positive behavioural and operational change.\n, • Use customer insight, feedback, complaints and management information to identify themes, risks and opportunities to improve outcomes for vulnerable customers.\n, • Act as a vulnerability subject matter expert, providing guidance, training and practical support to help colleagues understand and apply Consumer Duty expectations.\nWhat You'll Bring\n\n, • You’re passionate about improving customer outcomes and have experience supporting vulnerable customers within a regulated environment.\n, • Experience within Financial Services, with a strong understanding of vulnerable customer requirements and Consumer Duty expectations.\n, • Experience working in Operations, Customer Experience, Change, Risk or Compliance roles within a regulated environment.\n, • Proven ability to support the implementation of policies, frameworks, customer outcome initiatives or business change activities.\n, • Strong stakeholder management and communication skills, with the ability to influence and support colleagues across different areas of the business.\n, • A proactive and analytical approach, with the ability to identify themes, solve problems and translate regulatory expectations into practical customer outcomes.\nBenefits That Work for You We believe rewards should reflect the life you live. Here’s what you can expect:\n\n, • Annual bonus to recognise your contribution.\n, • 28 days holiday (plus a culture day!) – rising to 30 days with service.\n, • Flexible hybrid working for better work-life balance.\n, • Company pension scheme – matched plus 2% (up to 10%).\n, • Free secure underground Birmingham city centre parking (subject to availability, weekend use included).\n, • Salary sacrifice schemes that help you provide the things that matter – to include PMI, Electric Vehicle Leasing and cashback on everyday essentials.\n, • Enhanced family leave and two volunteering days to give back to causes you care about.\n, • Discover the full range of benefits: Wesleyan Careers Rewards\nWhy Wesleyan? We’re building a culture where everyone belongs. Diversity isn’t just a policy—it’s part of who we are. Whatever your background, we want you to feel valued and empowered to thrive. We’re proud supporters of the ABI Making Flexible Work campaign, which means we’re open to discussing flexible working, job shares, and part-time options. If you need reasonable adjustments during the recruitment process, just let us know—we’re here to support you.What to Know Before Applying\n\n, • Right to Work: We’re unable to provide VISA sponsorship, so you’ll need the legal right to live and work in the UK.\n, • Advert Closing: We typically advertise for two weeks but may close early if we receive a high volume of applications—apply early to avoid disappointment.\n, • Regulatory Requirements: As a financial services organisation, we adopt the highest standards. This role is subject to regulatory checks, including criminal record and credit checks, and ongoing assessments under the SMCR Framework.\nReady to Shape Your Future? Apply today and join us in creating brighter financial futures—for our customers, our members, and you.

National Account Executive - Contract Catering Field based £32,400 - £37,400 per annum + Car/Allowance & Bonus \n We are currently seeking a driven, enthusiastic, and relationship-focused National Account Executive to join our growing Contract Catering team. \n Our client is a market-leading, customer-centric catering equipment and commercial kitchen solutions business. They specialise in supporting the contract catering industry, helping major catering operators optimise their kitchens, realise equipment assets, and maintain seamless operations through structured purchasing frameworks. \n The Role \n In this dynamic, field-based position, you will work hand-in-hand with a National Account Manager to support a defined portfolio of key customer client groups. You will take direct responsibility for a specific vertical within the contract catering sector, managing site-level retention, uncovering GAP analysis opportunities, and driving profitability. \n A central focus of this role is high visibility. You will be expected to be highly mobile, traveling extensively across the UK to carry out a minimum of 6 customer-facing meetings per week. You will get on-site, engage directly with operational teams, and understand the unique kitchen and equipment demands of each location. \n Key Responsibilities \n\n • Relationship & Growth: Work alongside the National Account Manager to manage, retain, and expand business within existing contract catering accounts.\n, • Site Engagement: Travel across the UK to meet on-site operational teams, understanding their direct equipment needs and uncovering hidden revenue opportunities.\n, • Sales Execution: Conduct a minimum of 6 face-to-face customer meetings weekly, establishing clear objectives to drive asset replacements, contract conversions, and remedial works.\n, • Business Reviews: Support and conduct Quarterly Business Reviews (QBRs) with key accounts, collaborating on joint business plans focused on mutual growth.\n, • Cross-functional Collaboration: Partner internally with our technical, contracts, project, and equipment teams to ensure seamless delivery and exceptional customer service.\n\n About YouWe are looking for someone who is eager to learn and has an appetite for personal development. While an external sales background is a plus, your attitude, drive, and ability to absorb new information quickly are what matter most. \n You'll ideally have: \n\n • Relationship Builder: Proven customer-facing experience with a natural ability to build long-term, trust-based relationships with multiple stakeholders.\n, • Highly Mobile: A full UK driving licence (with no more than 3 points) and a genuine willingness to travel extensively to various multi-site operations.\n, • Commercially Minded: Good numerical skills with the ability to quickly learn financial concepts, margins, and commercial business plans.\n, • Driven & Proactive: A self-starter with a sense of urgency, strong organizational skills, and a methodical approach to managing your own diary and workload.\n, • Communication Skills: Excellent verbal and written communication skills, with the confidence to handle challenging or uncomfortable conversations calmly.\n, • IT Literate: Proficient in Microsoft Office (Excel and Word).\n\n What's on Offer? \n\n • A competitive base salary with a performance-related bonus scheme.\n, • Company car or car allowance to support extensive UK travel.\n, • Clear career progression pathways working alongside experienced industry leaders.\n, • A friendly, collaborative, and fast-paced working environment where your development is actively coached\n\n Are you looking to recruit a similar role? \n Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit

Customer Solution ArchitectCustomer Solution ArchitectLocation: West Midlands (Hybrid working) Type: PermanentWe are looking for a commercially aware and consultative Customer Solution Architect (CSA) to take full ownership of solution design throughout the pre-sales lifecycle.Working closely with Sales, Pre-Sales, and Delivery teams, you will act as the technical lead and trusted solution owner across client engagements, from early qualification and discovery through to handover into delivery.A key part of the role is developing a deep understanding of each client’s business, the challenges they face, and the outcomes they are trying to achieve. You will combine this insight with a strong understanding of TXP’s capabilities to design solutions that go beyond expectations.You will bring experience in at least one of the following sectors: Financial Services, Insurance, or Public Sector, allowing you to engage credibly with clients and shape solutions that reflect their regulatory, operational, and strategic priorities.You will also contribute to the ongoing development of TXP’s propositions, ensuring they remain relevant, differentiated, and commercially strong.Living Our Values (CARES)\n\n • Client Focus: Put the client at the centre of every solution, ensuring designs are grounded in real business needs and outcomes.\n, • Adaptability: Respond quickly to changing client needs, market conditions, and emerging technologies.\n, • Responsibility: Take ownership of solution direction, ensuring clarity around scope, risks, and delivery feasibility.\n, • Excellence: Maintain high standards across all pre-sales outputs and continuously improve ways of working.\n, • Success: Ensure what is sold is delivered successfully, for both the client and TXP.\nKey Responsibilities1. Understanding the Client and Their Challenges\n\n, • Build a strong understanding of each client’s business, operating environment, and key challenges.\n, • Lead discovery sessions and workshops to identify root causes, not just surface requirements.\n, • Apply sector knowledge (Financial Services, Insurance, Public Sector) to shape relevant solutions.\n, • Maintain deep knowledge of TXP’s services and capabilities and apply these effectively in solution design.\n2. Solution Ownership & Design\n\n, • Own the solution across the full pre-sales lifecycle, acting as the technical authority.\n, • Design practical, commercially viable solutions using TXP’s full capability portfolio.\n, • Ensure solutions are clearly scoped, realistic, and deliverable.\n, • Support governance processes and proactively manage risks and issues.\n3. Client Engagement & Solution Conversations\n\n, • Lead client discussions, workshops, and solution conversations.\n, • Act as the main technical contact during pre-sales engagements.\n, • Present solutions clearly to both technical and non-technical audiences, including senior stakeholders.\n, • Translate complex technical concepts into clear, business-focused language.\n4. Pre-Sales Delivery\n\n, • Produce high-quality content for proposals, Statements of Work (SoWs), presentations, and RFP responses.\n, • Work with Sales and Delivery teams to validate scope, risks, and delivery approach.\n, • Manage multiple opportunities at the same time in a structured way.\n5. Transition to Delivery\n\n, • Own the handover from pre-sales into delivery, ensuring clarity and completeness.\n, • Engage delivery teams during late-stage pre-sales to confirm feasibility and readiness.\n, • Provide clear documentation and briefings to support successful delivery.\n, • Remain available during early delivery phases to clarify solution intent and scope.\n6. Proposition Development\n\n, • Contribute to improving and refining TXP’s existing propositions.\n, • Help develop new offerings aligned to market demand.\n, • Ensure propositions remain competitive and relevant across target sectors.\n, • Create reusable assets, templates, and frameworks to improve pre-sales consistency and quality.\nSkills & ExperienceEssential Experience\n\n, • Experience in a Solution Architect, Pre-Sales Architect, or Technical Consultant role within IT services or consultancy.\n, • Strong track record in pre-sales, including solution design and proposal development.\n, • Experience working with clients in Financial Services, Insurance, or Public Sector.\n, • Proven experience leading solution design across the full pre-sales lifecycle.\n, • Good knowledge of relevant technology areas such as: \n \n, • Cloud platforms\n, • Microsoft technologies\n, • Software engineering\n, • Integration\n, • SaaS\n, • Data and AI\n \nSkills & Behaviours\n\n, • Strong curiosity and structured thinking when understanding client problems.\n, • Excellent communication skills, with the ability to simplify complex ideas.\n, • Confident stakeholder management, including engagement at senior levels.\n, • High emotional intelligence and strong relationship-building skills.\n, • Commercial awareness with a practical, delivery-focused mindset.\n, • Comfortable taking ownership in a fast-paced, multi-opportunity environment.\n, • Interest in emerging technologies, particularly AI and automation.\nDesirable\n\n, • Experience contributing to propositions or go-to-market strategies.\n, • Experience across multiple sectors (Financial Services, Insurance, Public Sector).\n, • Familiarity with AI-assisted tools for proposal or documentation creation.\n, • Understanding of delivery methodologies such as Agile or PRINCE2.\nEducation\n\n, • Degree in a relevant field or equivalent experience.\n, • Certifications such as TOGAF, Azure/AWS, ITIL, PRINCE2, or Agile are beneficial but not essential.\nBenefits:\n\n, • 25 day...\n

Job Title Operations Manager \n Location Small Heath \n Employment Type Full time \n Contract Type Permanent \n Shift Pattern Work Shift: Days \n Hours per Week 45 \n Salary \n Competitive salary plus benefits \n Category Store Operations \n Closing Date 21 July 2026 \n \n At Asda we want you to Find Your Everything. As our Operations Manager, you’ll deliver excellent execution across the store and embed consistent routines that deliver availability, waste and shrink. \n You’ll review store process to deliver great metrics and KRAs for availability, waste and shrink by embedding routine and process across the shop floor, adhering to contract base management and wage control whilst leading and coaching our managers and teams to deliver excellent store standards across Ambient and Fresh departments as well as George and General Merchandising in our large format stores. \n As an Operations Manager, you lead with heart, building self-esteem by recognising effort, attitude, and growth, creating an environment where people feel valued, trusted, and motivated to step up. You listen with empathy, respond with care, and create space for open, respectful conversations on the shop floor and beyond. \n You’re transparent in your decisions, clearly sharing the “why” and inviting your team to solve challenges together. You support your team by coaching through questions, encouraging ownership, and celebrating initiative. You believe in creating a culture of always serving with heart and pride, driving the stores selling agenda with healthy competition across the trading floor by bringing the “Asdaness” to work every day. \n What qualities you’ll need: \n\n • Execution and result-focused: You’re passionate about getting things done right, first time, every time displaying resilience, focus and passion for the business and holding your managers to account.\n\n\n, • Commercial awareness: You understand how availability, waste, and shrink impact performance—and you know how to improve them, leading the shrink agenda through the team and driving standards and inputs as well as acting on opportunity with clear actions. Ensure POS one best way is followed across the store delivering strong value message for our customers.\n\n\n, • Coaching and Leadership: Coach and support your leadership team on delivering brilliant shopfloor standards and develop our future talent by engaging and coaching your team to constantly improve routine and process whilst creating a culture of serving our customers with personality, heart and pride, and get one more item in every basket.\n\n\n, • Organised and efficient: You thrive in a fast-paced environment and know how to prioritise and delegate effectively to ensure promotional activity is landed to brief and on time by the team.\n\n\n, • Collaborative: You work across teams to ensure smooth operations and a seamless customer experience.\n\n\n, • Data-driven: You use insight to make informed decisions and drive operational improvements, lead the shrink agenda by driving standards and ensure the store remains legal and complaint for customer and colleagues\n\n What you’ll bring: \n\n • Experience managing diverse teams in a large-format retail environment with energy and pace.\n\n\n, • Strong operational knowledge across food and non-food departments.\n\n\n, • A track record of improving availability, reducing waste, and managing shrink.\n\n\n, • Confidence in developing large teams and managing change through leadership and building resilience.\n, • Experience managing ER cases and understanding HR policies and processes.\n, • Strong organisational skills and exceeding customer service.\n\n Are you ready to take the next step in your career and be the second one in command to one of our Superstore/centres? Apply today and find your everything at Asda. \n Everything you'll love \n Alongside a competitive salary, you'll get lots of other great benefits too, including: \n\n • \n Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user \n • \n Discretionary company bonus scheme \n • \n Access to an enhanced electric car scheme \n • \n Free eye test for you and your nominated user \n • \n Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover \n • \n Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more \n • \n Company pension \n • \n Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support \n • \n Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated \n • \n Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments. \n • \n Colleague recognition programme \n • \n Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas \n

Customer Experience Manager\n Location: BirminghamSalary: £35,000 - £42,000 per annumJob Type: Full-Time | Permanent Shape the Future of Customer Experience\n Are you passionate about delivering exceptional customer experiences and driving continuous improvement? Do you thrive on using customer insight to influence change and improve business performance? \n We're looking for an experienced Customer Experience Manager to lead the development and delivery of a customer-focused strategy, ensuring every interaction delivers outstanding service. This is an exciting opportunity to take ownership of customer experience, complaints management and customer insight while working closely with senior leaders to drive positive change across the organisation. The Role\n As Customer Experience Manager, you'll be responsible for developing and implementing a customer experience strategy that improves customer satisfaction, loyalty and retention. You'll oversee the complaints process, manage the Net Promoter Score (NPS) programme, analyse customer feedback and identify opportunities to improve services, processes and the overall customer journey. \n Working collaboratively across multiple departments, you'll champion a customer-first culture, influence key stakeholders and support continuous improvement initiatives that deliver measurable results. Key Responsibilities\n\n • Develop and implement a customer experience strategy that delivers measurable improvements in customer satisfaction and loyalty.\n, • Lead initiatives to improve the end-to-end customer journey and reduce customer effort.\n, • Drive improvements in key customer performance measures, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), complaint resolution and customer retention.\n, • Analyse customer feedback, complaints and performance data to identify trends and opportunities for improvement.\n, • Produce regular performance reports and recommendations for senior leadership.\n, • Manage the end-to-end complaints process, ensuring complaints are investigated fairly, thoroughly and resolved within agreed service standards.\n, • Identify root causes of complaints and work collaboratively with operational teams to implement preventative actions.\n, • Champion a customer-first culture across the business.\n, • Design and deliver customer experience, communication and complaint handling training.\n, • Coach and support managers to deliver consistently high standards of customer service.\n, • Ensure complaint handling complies with relevant legislation, regulatory requirements and GDPR.\n, • Support the implementation of digital customer service solutions where appropriate.\nWhat We're Looking For\n\n, • Minimum 5 years' experience within Customer Service or Customer Experience.\n, • At least 2 years' experience in a leadership or management role.\n, • Proven experience managing customer complaints and improving customer journeys.\n, • Experience using customer insight and performance data to influence business decisions.\n, • Strong understanding of Net Promoter Score (NPS), Customer Satisfaction (CSAT) and service performance metrics.\nWhat's on Offer?\n\n, • Salary of £35,000 - £42,000 per annum\n, • Permanent, full-time opportunity\n, • Birmingham-based role\n, • Opportunity to influence business-wide customer experience strategy\n, • Supportive and collaborative working environment\n, • Ongoing training and professional development\n, • The chance to make a genuine impact on customer satisfaction and business performance\nApply Now

Pinewood.AI is looking for a qualified Management Accountant to join our growing Finance team. This is an excellent opportunity for someone with around 2–3 years’ post-qualified experience who is looking to step into a broader, hands-on role with exposure across the business. \n You’ll play a key role in the preparation of the month-end accounting pack, supporting UK management accounts, and contributing to group reporting, with exposure to global consolidation activity. Alongside core financial reporting, forecasting and budgeting, you’ll work closely with colleagues across Finance and the wider business to support accurate accounting, provide financial insight and help drive continuous improvement. \n This is a varied role that would suit someone who enjoys taking ownership, working collaboratively and getting involved across multiple areas of finance. \n \n Key responsibilities: \n\n • Prepare the month-end accounting pack, including journals, reconciliations, accruals, prepayments and supporting schedules.\n, • Support the preparation of UK management accounts and contribute to group reporting, with exposure to global consolidation activity.\n, • Work with colleagues across Finance to gather, review and validate information required for reporting.\n, • Review work prepared by an accountant, providing day-to-day guidance, support and coaching.\n, • Assist with forecasting, budgeting and regular financial planning activities.\n, • Support payment runs, bank management and other core finance activities.\n, • Support accounting for key customer arrangements, including billing, revenue recognition and related financial reporting.\n, • Partner with Finance and operational stakeholders to resolve accounting queries and support accurate financial reporting.\n, • Produce financial analysis and management information to support decision-making.\n, • Identify opportunities to improve financial processes, controls and reporting.\n, • Support wider Finance projects and business initiatives where required.\n\n \n Requirements: \n\n • ACA or CIMA qualified, with around 2–3 years’ post-qualified experience.\n, • Previous experience in a Management Accountant or similar finance role.\n, • Experience gained within a Top 10 accountancy firm, or a similarly high-performing finance environment.\n, • Strong understanding of month-end processes and management accounts preparation.\n, • Experience preparing journals, reconciliations, accruals, prepayments and supporting accounting schedules.\n, • Experience supporting budgeting, forecasting and financial planning activity.\n, • Exposure to group reporting, consolidation or multi-entity finance processes would be beneficial.\n, • Experience with commercial or customer-focused accounting activity, such as billing, revenue recognition or complex customer arrangements.\n, • Strong analytical skills, excellent attention to detail and a logical, methodical approach.\n, • Excellent communication and interpersonal skills, with the ability to build strong relationships and explain financial information clearly.\n, • Experience reviewing, supporting or mentoring team members.\n, • Ability to prioritise a varied workload, manage competing deadlines and work both independently and collaboratively.\n, • Flexible, hands-on approach with the confidence to work across month-end, reporting, planning and operational finance activity.\n\n \n Why join Pinewood.AI? \n This is a great opportunity for a qualified accountant who wants more than a narrow month-end role. You’ll join a growing Finance team at an exciting point for the business, with the chance to take ownership of key accounting activity, gain exposure to group reporting and global consolidation, and work closely with stakeholders across Finance and the wider organisation. \n You’ll also have the opportunity to support and develop another accountant within the team, giving you valuable experience in reviewing work, coaching and helping others progress. \n If you’re looking for a role that gives you variety, responsibility and room to broaden your experience, we’d love to hear from you.

Head of Product & PropositionSalary:£100,000 - £120,000, based on skills and experience Contract Type: Permanent – 35 hours a weekLocation: Hybrid working (office based in Birmingham) – typically 2 days in the office per week Closing Date: 31st July 2026 Shape Brighter Futures with Wesleyan Established in 1841, Wesleyan help trusted professionals—GPs, hospital doctors, dentists, and teachers—secure their financial future. Today, we’re proud to continue that mission with passion and purpose. If you’re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we’d love to hear from you. Find out more about who we are: About Wesleyan Make a Difference in Product Development & Strategy As the Head of Product and Proposition you will lead the future of Wesleyan’s offer to its customers. Ensuring excellent customer outcomes for customers, including reacting to and improving products under new market and regulatory trends. Leading in in-flight activity under the product and proposition roadmap to bring compelling financial products and financial planning propositions to market under programmes including the Advice Transformation programme, work on the Digital and D2C proposition and others, with a particular focus on wealth solutions for our key professions, envisioning future customer needs and assisting with the activity to digitally leapfrog, creating future-facing ideas which will improve our offerings to customers and help the Society grow over time.Your Impact Here’s how you’ll make a difference: \n\n • Leads the Product and Proposition thinking in the Advice Transformation programme, to envisage the future product and proposition strategy of Wesleyan and consider future mechanisms for product governance and proposition management to align with a forward facing, agile business.\n, • Supports the development of our D2C proposition and our digital experience, leading on digital propositions and understanding customer engagement preferences.\n, • Oversees the execution of the Society’s day-to-day product activity, acting as member of the Product Governance Committee and the Customer Committee, input to ensure good outcomes, Consumer Duty compliance and excellent communications to stakeholders at Board and Executive level.\n, • Works closely with the With Profits function to ensure good quality With Profits products, including close alignment with With Profits Actuary and With Profits Committee to ensure appropriate outcomes.\n, • Works with the Investment Strategy team to deliver good quality product propositions and fund propositions which can then be delivered in the Investment Strategy area.\n, • Leads the consideration of the future of the Protection proposition with the Lead Protection Product Manager, including digital and other channel opportunities.\n, • Coordinates with the Head of Product (Wealth Platform) to optimise the product offering provided on our wealth platform.\n, • Considers optimal alignment of existing propositions in General Insurance, Mortgages and other third party broking, and how this supports the core advice and investment propositions of the Society. \nWhat You’ll Bring\n\n, • Proven experience as a Product Manager within Financial Services, with a strong track record of delivering customer-centric products and propositions.\n, • Solid understanding of customer behaviours, market dynamics, and emerging industry trends, including awareness of AI-driven solutions and their application in product development.\n, • In-depth knowledge of the regulatory and compliance landscape, with the ability to operate effectively within highly regulated environments.\n, • Demonstrated leadership capability, with experience managing and developing teams, as well as influencing broader organisational change and transformation initiatives.\n, • Excellent stakeholder management and communication skills, with the ability to engage, influence, and align senior stakeholders across business and technology functions.\n, • Strong working knowledge of product management methodologies, including roadmap development, customer research design, and facilitation of design sprints.\n, • Experience acting as a business lead on large, complex programmes, with accountability for delivery from concept through to execution.\n, • Proven ability to contribute to and lead the development of advice and digital propositions, combining customer insight with commercial and strategic thinking. \nBenefits That Work for You We believe rewards should reflect the life you live. Here’s what you can expect: \n\n, • Annual bonus to recognise your contribution.\n, • 28 days holiday (plus a culture day!) – rising to 30 days with service.\n, • Flexible hybrid working for better work-life balance.\n, • Company pension scheme – matched plus 2% (up to 10%).\n, • Free secure underground Birmingham city centre parking (subject to availability, weekend use included).\n, • Salary sacrifice schemes that help you provide the things that matter – to include PMI, Electric Vehicle Leasing and cashback on everyday essentials. \n, • Enhanced family leave and two volunteering days to give back to causes you care about.\n, • Car allowance\n, • PMI cover\n Discover the full range of benefits: Wesleyan Careers Rewards Why Wesleyan? We’re building a culture where everyone belongs. Diversity isn’t just a policy—it’s part of who we are. Whatever your background, we want you to feel valued and empowered to thrive. We’re proud supporters of the ABI Making Flexible Work campaign, which means we’re open to discussing flexible working, job shares, and part-time options. If you need reasonable adjustments during the recruitment process, just let us know—we’re here to support you.

Operational Account Manager\n Location: BirminghamSalary: £35,000 - £42,000 per annumJob Type: Full-Time | Permanent Lead Operational Excellence\n Are you an experienced Operations or Account Manager who thrives on delivering exceptional service, building strong client relationships and driving operational performance? \n We're looking for an Operational Account Manager to oversee the day-to-day delivery of dedicated client contracts, ensuring high service standards, operational efficiency and commercial success. The Role\n You'll manage a portfolio of key accounts, ensuring contractual obligations, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently achieved. Working closely with clients and internal teams, you'll identify opportunities to improve service delivery, enhance operational performance and drive continuous improvement. \n You'll also lead and develop your team, using data and performance insight to deliver excellent customer outcomes and support business growth. Key Responsibilities\n\n • Manage the operational delivery of dedicated client contracts.\n, • Build and maintain strong relationships with key client stakeholders.\n, • Monitor operational KPIs and implement improvements to performance and efficiency.\n, • Ensure contractual SLAs and KPIs are consistently achieved.\n, • Lead client review meetings and resolve operational issues and escalations.\n, • Analyse operational data to identify trends and improvement opportunities.\n, • Produce performance reports for clients and senior management.\n, • Lead, coach and develop operational teams to maximise performance.\n, • Work collaboratively with internal departments to improve service delivery.\n, • Ensure compliance with company policies and relevant legislation.\nWhat We're Looking ForEssential Experience\n\n, • 5+ years' experience in Operational or Account Management.\n, • 2+ years' experience leading or managing teams.\n, • Experience within vehicle rental, fleet management, mobility or a similar industry.\n, • Strong client relationship and stakeholder management skills.\n, • Experience managing performance against SLAs and KPIs.\n, • Excellent analytical, organisational and problem-solving abilities.\n, • Strong commercial awareness and leadership skills.\n, • Full UK Driving Licence.\n, • Educated to A-Level, Degree level or equivalent experience.\nDesirable\n\n, • Project Management qualification.\n, • Lean Six Sigma qualification.\n, • Experience implementing digital service or operational improvement solutions.\nWhat's on Offer?\n\n, • Salary of £35,000 - £42,000 per annum\n, • Permanent, full-time role based in Birmingham.\n, • Opportunity to manage key client accounts and influence operational performance.\n, • Supportive working environment with genuine career development opportunities.\n, • The chance to drive continuous improvement and make a real impact.\nApply Now

Assistant Planner \n \n Location: Wednesbury \n Salary: Competitive \n Role: Onsite \n \n About the Role: \n \n We are looking for an organised and analytical Assistant Planner to join a Central Planning team within a fast-paced manufacturing environment. This is a key role supporting the delivery of effective production and material plans, ensuring customer demand is met while balancing operational capacity and supply chain requirements. \n \n Working closely with Production, Procurement, Warehouse, Sales, and Transport teams, you will play an important role in keeping production schedules on track, materials available, and supporting continuous improvement across the planning function. \n \n This is an excellent opportunity for someone with experience in production planning, supply chain, or material planning who is looking to develop their career within a busy FMCG manufacturing environment. \n \n Key Responsibilities: \n \n Production & Schedule Planning \n\n • Support the creation and maintenance of short, medium, and long-term production plans aligned with customer demand and operational capacity.\n, • Monitor production schedules, identify potential risks, and escalate issues impacting delivery, efficiency, or capacity.\n, • Support planning activity across multiple production areas and sites.\n, • Act as a key communication link between the Central Planning team and shop-floor operations.\n\n \n Material & Inventory Planning \n \n\n • Assist with material planning to ensure raw materials and components are available when required.\n, • Monitor stock levels and support initiatives to reduce excess and obsolete inventory.\n, • Work closely with Procurement and Goods In teams to resolve shortages and prevent supply disruption\n\n \n Demand Planning & Reporting \n \n\n • Support analysis of customer demand forecasts, actual requirements, and changing trends.\n, • Identify variances and support alignment between demand, production, and material availability.\n, • Produce planning reports, KPI updates, and dashboards covering measures such as OTIF, schedule adherence, and inventory performance.\n, • Contribute to planning meetings by providing accurate data and operational insight.\n\n \n Continuous Improvement & Collaboration \n \n\n • Support improvements to planning processes and ways of working within the Central Planning function.\n, • Build strong working relationships across Production, Procurement, Warehouse, Sales, and Transport teams.\n, • Help drive effective communication and collaboration across the wider business.\n\n \n About You: \n \n You will be a proactive and detail-focused individual with a strong understanding of manufacturing or supply chain environments. You will be comfortable working with data, managing priorities, and communicating effectively with multiple stakeholders. \n \n Essential Skills & Experience: \n \n\n • Previous experience within a production planning, material planning, or supply chain environment.\n, • Strong analytical and numerical skills with excellent attention to detail.\n, • Ability to work with data, spreadsheets, and planning systems.\n, • Good understanding of manufacturing and supply chain principles.\n, • Ability to manage competing priorities in a fast-paced environment.\n, • Strong communication skills, both written and verbal.\n, • Experience within FMCG, food manufacturing, or multi-site planning environments.\n\n Desirable: \n\n • Strong working knowledge of Microsoft Excel, including reporting and data analysis.\n, • Understanding of Lean manufacturing or continuous improvement principles.\n

Fired up to over achieve and get noticed for your efforts? \n \n We’re in partnership with a hugely successful FMCG brand that’s found in homes all over the world. They’re at a pivotal and incredibly exciting stage in their journey, with big plans, major investment, and a real ambition to shake things up and make some serious noise in the market. They’re looking for top talent to join them on that journey, so this is a fantastic opportunity to come in right at the start of something big and genuinely make an impact. \n \n With a focus on innovation, brand growth, and customer partnerships, this is an opportunity to join a fast-paced, ambitious environment where you can have real impact. \n \n The Role \n As the successful NPD Manager, you will play a pivotal role in shaping the future product pipeline for a dynamic FMCG brand. Sitting at the heart of the UK business, you’ll act as the bridge between global innovation strategy and local market execution, turning insight, trends and technical expertise into commercially successful, compliant and exciting product launches. You’ll own the NPD pipeline from concept through to launch, leading cross-functional teams, influencing global stakeholders and working closely with commercial, category, compliance, marketing, sales and external partners to bring best-in-class products to market. With real autonomy, visibility and the chance to impact both UK and international channels, this role is ideal for someone who is passionate about innovation, and creating products that genuinely resonate with consumers. \n \n The ideal fit \n\n • Operated successfully in a New Product Development role\n, • Have a curious mind and the want to learn & develop\n, • Familiarity with UK and international food regulations and supply chains\n, • Demonstrates a sense of urgency and knows when to act and when to wait\n, • Is a change champion and pioneers new ideas and approaches\n, • Proven success in delivering product launches in the FMCG industry\n, • Have an infectious drive for results and make things happen\n, • Confident working in a fast-paced, entrepreneurial environment\n, • Excellent project and stakeholder management skills\n, • Be a team player with a winning mentality\n, • Be degree educated or equivalent\n\n \n Intrigued to find out more? Apply now and we’ll make it happen! \n \n Salary: Up to £60,000, plus benefits package. \n Location: Hybrid. (circa 3 days per week in their HQ) \n \n If you meet the above requirements then please click ‘apply’ and one of our team will be in touch shortly.

Commercial Analyst \n £30,000 - £35,000 \n Hybrid - Birmingham (2-3 days per week) \n \n This is an opportunity to join a data-driven organisation where commercial insight plays a central role in shaping strategy and growth. You will work across multiple business functions, translating complex data into clear, actionable recommendations that directly influence decision-making at both a UK and global level. \n \n The Company \n They are a well-established organisation operating across international markets, with a strong focus on data-led decision-making and continuous improvement. The business brings together teams across sales, marketing, finance, and operations to deliver commercial success. They invest in their people, systems, and tools, creating an environment where analytical talent can have a measurable impact. Collaboration and innovation are central to how they operate. \n \n The Role \n\n • Deliver regular commercial reporting across sales, products, customers, and costs to provide clear performance visibility\n, • Analyse trends against targets, budgets, and forecasts, identifying key drivers and opportunities for growth\n, • Produce ad hoc analysis and reporting to support decision-making across business functions\n, • Interpret customer, product, and market data to highlight risks and opportunities\n, • Support forecasting, business planning, and target setting through robust data analysis\n, • Partner with stakeholders across sales, marketing, finance, and operations to provide insights and recommendations\n, • Contribute to product development and launch analysis, including performance tracking and optimisation\n, • Support data automation and process improvement initiatives to enhance reporting efficiency\n, • Conduct market and commercial research to inform strategic direction\n\n \n Your Skills and Experience \n\n • A degree in Data, STEM, or a highly numerate subject such as Mathematics, Economics, Engineering, or similar\n, • Strong commercial experience in data analysis within a business environment\n, • Advanced Excel skills with experience in data manipulation and reporting\n, • Experience with data visualisation tools such as Power BI or Tableau, or the ability to develop these skills\n, • Familiarity with SQL or Python for data analysis is advantageous\n, • Ability to translate complex data into clear, actionable insights for non-technical stakeholders\n, • Strong stakeholder engagement and communication skills\n, • High attention to detail with a focus on accuracy and data integrity\n, • Ability to manage multiple priorities and deliver to deadlines\n\n \n What They Offer \n\n • Competitive salary and benefits package\n, • Opportunities for career progression within a growing, data-led organisation\n, • Exposure to cross-functional teams and international markets\n, • A collaborative environment where your insights directly influence business performance\n, • Ongoing development opportunities, including tools and technical skills\n\n \n How to Apply \n Apply now if you are interested in using data to drive commercial performance and make a meaningful impact within a collaborative organisation. Please note we cannot offer sponsorship for this position.

General Manager BTR – Birmingham – £55,000 + 20% Bonus \n \n My client, a globally established and prestigious Real Estate firm, are currently seeking an experienced General Manager to oversee the delivery and day-to-day operations on a new flagship BTR development in Birmingham. \n \n The successful candidate will be accountable for onsite lettings, property management and maintenance teams to ensure the successful delivery of services to residents and the client. You will be responsible for improving efficiency and increasing profits whilst maintaining a market leading resident experience. \n \n You will have overall responsibility for the operations and performance of your development. You will be ensuring the smooth running of your site, all statutory H&S requirements are met, leading on sustainability and customer experience initiatives and ensuring that your team engage with residents in a professional and approachable manner. \n \n BTR experience at a similar level is required. Mobilisation experience of new developments would be advantageous as this site is yet to be completed. Once completed the site will compromise of circa 650 units. \n \n Key Responsibilities \n Staff Management \n\n • Provide induction training for all team members\n, • Coach, mentor, and develop staff including overseeing new employee onboarding and providing career development planning and opportunities\n, • Empower employees to take responsibility for their jobs and goals. Delegate responsibility where required\n, • Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning\n, • Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary\n, • Complete regular 121 meetings with the the onsite team leaders and ensure they are also doing the same with their direct line reports\n, • Lead employees to meet and exceed the organisation’s expectations for productivity, quality, continuous improvement, and goal accomplishment\n, • Build a team within each asset and create a sense of synergy across the portfolio\n\n Leasing \n\n • Provide the Leasing Manager and Client with insight in to the local market, competitors and local demographic\n, • Liaise with the Leasing Manager and Marketing executive to agree leasing & marketing strategy for the initial let up phase of the development and once the development becomes stabilised\n, • Where required assist the Resident Services Manager/Leasing Manager with the resident journey from enquiry through to move in\n, • Conduct regular market appraisals and provide the Leasing Manager/client with feedback regarding pricing strategy etc\n\n Commercial \n\n • Ensure all purchasing levels are within authorised limits using nominated suppliers only\n, • Control all costs within budgeted responsibilities, maintaining records of all spend per property\n, • Ensure all invoicing for your properties is correct and all financial procedures are adhered to\n, • Review daily all outstanding payments and bad debtors report for your property\n, • Take the lead on bad debt cases, ensuring the accounts team are kept updated and legal processes are instructed as required\n, • Establishing and delivering additional income streams where appropriate\n, • Analyse site expenditure and look for ways to gain cost savings where appropriate\n, • Hold business reviews quarterly with your direct reports to discuss site performance and agree improvements\n\n Property \n\n • Conduct weekly building checks within each asset and feedback issues to the Resident Services Manager to rectify\n, • Maintain excellent working relationships with external contractors and suppliers\n, • Work with the Facilities Manager to agree PPM contracts for your development\n, • Being the lead within your cluster when it comes to legal action and insurance claims\n, • Liaising with FM on all external and grounds maintenance issues\n, • Responsible for Health and Safety compliance coordination utilising systems; liaising with the Estate managers where required\n, • Meet regularly with the FM to discuss compliance measures within each property\n, • Schedule and carry out where applicable all statutory training with team\n, • In the event of any major incident or crisis be available to support team\n\n Customer Service \n\n • Creating a best in class community through communication, events and innovations\n, • Coordinating social media activity in conjunction with in house marketing team\n, • Be the first point of contact for your team regarding any complex resident complaints to ensure these are resolved within agreed KPI criteria\n, • Ensure all of your team are providing excellent service to residents\n, • Relentless approach to improving standards and ensuring all the team are focused on delivering against their resident experience KPIs\n\n \n Experience Required \n\n • Proven ability to managing a residential development to exceptional standards\n, • Strong customer service ethic / background\n, • Experience in managing a team of at least 8 people\n, • Experience in managing expenditure against budget\n, • Understanding H&S compliance and complex building matters is a must\n, • Positive, can do attitude\n, • Common sense approach\n, • Ability to think on their feet and make considered decisions\n, • Outgoing, warm and friendly personality\n, • Organised, meticulous, tenacious\n, • Excellent written and spoken etiquette\n, • IT literate and Social media savvy\n, • Strong financial management skills\n, • ARLA / IOSH are Desirable\n\n \n Salary: £55,000 + 20% Bonus \n \n For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment. \n 02080597472 \n megan@doveandhawk.co.uk

\n Director of Business Partnering & Support \n Permanent \n B02 - £135,398 - £175,419 \n Consultation grade - subject to formal evaluation under the Pay Equity Review \n Working 36.5 hours per week \n Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment. About the Role\n This is a pivotal leadership role at the heart of Birmingham City Council’s financial transformation and improvement journey. \n As Director of Finance, you will be a deputy S151 officer and act as a senior strategic leader, helping to shape the Council’s long-term financial sustainability during one of the most significant periods of change in local government. \n You will lead the Council’s Finance Business Partnering and Directorate Support functions, ensuring high-quality financial advice, robust governance and strong financial control are embedded across the organisation. Working closely with Executive Directors, Members and senior stakeholders, you will play a central role in driving value for money, improving financial literacy and supporting major transformation programmes across the Council. What You’ll Be Doing\n \n • Working with the Executive Director for Finance and the Director of Finance for Corporate Services, you will have a leadership role in delivering a high performing, fit for future finance function.\n, • Lead the Council’s Finance Business Partnering and Directorate Support functions, ensuring high-quality strategic financial advice across all Directorates\n, • Deputise for the Section 151 Officer, representing Finance at senior officer, Member and governance meetings\n, • Drive a culture of financial accountability, value for money and evidence-based decision making across the organisation\n, • Build strong relationships with Executive Directors and senior stakeholders, ensuring Finance is embedded in strategic decision‑making\n, • Lead the delivery of forward‑looking financial planning, investment appraisal and financial insight to support organisational priorities\n, • Oversee monitoring of the Council’s savings programme, supporting delivery of the Improvement and Recovery Plan\n, • Play a key leadership role in the implementation and optimisation of the Oracle Brindley system across Finance services\n About You\n \n, • Significant senior leadership experience within Finance in a large, complex organisation\n, • Strong understanding of Local Government finance, governance and financial sustainability challenges\n, • Proven track record of leading large‑scale transformation, service improvement and organisational change\n, • Experience providing strategic financial advice and challenge at Executive and Member level\n, • Strong commercial and financial acumen, with experience managing large budgets and complex financial environments\n, • Ability to build high‑performing teams and foster a culture of accountability, collaboration and continuous improvement\n, • Politically astute, resilient and confident operating within a fast‑paced and highly visible environment\n Leadership & Impact\n \n, • Lead and develop Heads of Finance and wider Directorate finance teams\n, • Promote a culture of excellence in financial business partnering and customer‑focused support\n, • Strengthen financial literacy and accountability across the Council\n, • Drive improvements in financial reporting, forecasting and performance management\n, • Support organisational transformation through strategic leadership and partnership working\n Why Join Us\n \n, • Play a central role in Birmingham City Council’s transformation and recovery journey\n, • Influence strategic financial decision‑making at the highest level of the organisation\n, • Help shape the future of Finance within Europe’s largest local authority\n, • Lead major change programmes that directly impact residents and communities\n, • Work alongside senior leaders driving organisational improvement and reform\n, • Be part of a forward‑thinking leadership team focused on innovation and value for money\n, • Make a lasting impact on the financial sustainability and future direction of the Council\n To apply, please submit:\n \n, • An up‑to‑date CV\n, • A personal statement (maximum 1,000 words) outlining how your skills, experience and behaviours meet the requirements of the role.\n Your personal statement should clearly demonstrate:\n \n, • Why you are interested in joining Birmingham City Council and contributing to our improvement journey.\n, • How your experience aligns with the essential criteria set out in the person specification.\n, • Specific examples of your achievements, impact and leadership, including the value you would bring to this role.\n \n Applications will be assessed against the criteria detailed in the person specification, so we strongly encourage you to address these directly within your statement. \n Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. \n We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. \n A Disclosure and Barring Service (DBS) check will be undertaken. \n Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements before any employment offer can be confirmed. \n For any informal enquiries please contact Resourcing@birmingham.gov.uk. \n #J-18808-Ljbffr

Sales Data & Insights Analyst \n \n Birmingham (Head Office) - 4 days per week in an office. You will also be expected to travel to other offices occasionally. \n \n £58,000 + £6,800 Car Allowance \n \n The Opportunity \n A leading UK distribution business is looking to appoint a Data & Insights Analyst to work closely alongside the National Sales Director and wider sales leadership team. \n \n This is a highly visible role where you will become the go-to person for sales reporting, commercial analysis and performance insight across the business. \n \n The role goes well beyond producing reports. \n \n The successful individual will help sales leaders understand performance, identify opportunities, challenge assumptions and provide actionable insight that supports revenue growth, customer retention and commercial decision-making. \n \n Key Responsibilities \n Sales Performance & Commercial Insight \n\n • Analyse sales performance across customers, products, sectors and regions.\n, • Identify trends, opportunities and risks across the customer base and sales pipeline.\n, • Support senior sales leadership with forecasting, performance tracking and commercial analysis.\n, • Provide insight into customer behaviour, product mix, revenue trends and account performance.\n, • Track performance against targets and strategic objectives.\n, • Deliver clear recommendations and actions rather than simply reporting numbers.\n\n \n Reporting & Power BI \n\n • Develop and maintain Power BI dashboards and sales reporting packs.\n, • Build intuitive, user-friendly reporting that supports adoption and decision-making.\n, • Own reporting and dashboard development across the sales function.\n, • Work with multiple data sources to create a trusted view of commercial performance.\n, • Support the ongoing development of reporting standards and best practice.\n\n \n Stakeholder Engagement \n\n • Act as a trusted analytical partner to senior sales leadership.\n, • Attend sales meetings and leadership reviews where required.\n, • Translate business questions into analytical solutions.\n, • Present findings and recommendations to both technical and non-technical audiences.\n, • Help embed a more insight-led culture across the commercial organisation.\n\n \n Continuous Improvement \n\n • Identify opportunities to improve reporting processes and sales visibility.\n, • Support better use of customer, product and sales data across the business.\n, • Help create a more proactive and data-driven sales culture.\n\n \n What We're Looking For \n\n • Experience within a Sales Analyst, Commercial Analyst, Revenue Analyst or Data & Insights role.\n, • Someone who is able to read data and spot/analyse, trends, anomalies and opportunities.\n, • Strong Power BI reporting and dashboard development capability.\n, • Experience with DAX, data modelling and combining data from multiple sources.\n, • Ability to work end-to-end from data extraction through to business recommendation.\n, • Strong commercial awareness and analytical thinking.\n, • Excellent communication and stakeholder management skills.\n, • Experience within a B2B environment would be highly advantageous.\n, • Experience analysing sales performance, customer activity, pricing, margin or commercial KPIs. Highly advantageous\n\n \n Location & Travel \n The role is primarily based from the West Midlands head office. \n \n There will be occasional travel to other sites to support stakeholder engagement and gain a deeper understanding of local commercial activity. \n \n Travel is expected to be relatively infrequent and will typically average less than once per week. \n \n Why Join? \n\n • Work directly alongside senior sales leadership.\n, • High visibility role with exposure to decision-making at the highest levels of the business.\n, • Opportunity to shape how sales insight is delivered across the organisation.\n, • Blend of commercial analytics, stakeholder engagement and reporting ownership.\n, • Genuine opportunity to influence sales performance and business outcomes across a national organisation.\n\n \n

Operations Performance & Reporting Manager \n Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues \n Contract: Full-time, Permanent \n \n About Us \n At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly. \n \n The Role \n This is an exciting opportunity to shape how operational performance is measured, understood and improved across our business. As Operations Performance & Reporting Manager, you'll lead a growing team responsible for transforming data into meaningful business insight. Working closely with senior stakeholders, you'll develop executive-level reporting that brings together operational performance, customer outcomes, Consumer Duty metrics and risk data, enabling informed decision-making at the highest level. \n \n Rather than simply producing reports, you'll identify trends, uncover opportunities for improvement and provide the insight that helps Operations deliver better outcomes for both our customers and the business. You'll also play a key role in developing analytical capability within your team while driving continuous improvement across reporting processes. \n \n Key Responsibilities \n\n • Lead, coach and develop a team of analysts, creating a high-performing and collaborative environment\n, • Design and deliver executive reporting and dashboards that provide meaningful insight into operational performance\n, • Bring together data from multiple sources, including operational, customer, risk and Consumer Duty metrics, to create a holistic view of business performance\n, • Identify trends, risks and opportunities, translating complex data into clear recommendations that influence business decisions\n, • Drive improvements in reporting, analytics and operational performance through effective use of data and insight\n, • Build strong relationships across the business, working collaboratively with stakeholders to deliver value and support strategic objectives\n\n \n Skills & Attributes \n\n • Experience in a reporting, performance, analytics or operational insight role within financial services or a similarly regulated environment\n, • Strong ability to interpret data, identify trends and communicate meaningful business insight to senior stakeholders\n, • Understanding of Consumer Duty and the importance of delivering good customer outcomes\n, • Experience leading, coaching or developing individuals or small teams\n, • Excellent stakeholder management skills, with the confidence to challenge constructively and influence decision-making\n, • A proactive, curious mindset with a passion for continuous improvement and using data to drive positive change\n\n \n Could this be you? \n Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement - if you have around 75% of the skills and the right attitude, we’d love to hear from you. \n \n What’s in it for you \n As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include: \n\n • Competitive salary and comprehensive package, contributory pension, and health cash plan\n, • Opportunity to buy/sell holiday giving you even more control over your work-life balance\n, • Flexible benefits including private medical insurance and lifestyle discounts\n, • A culture that values collaboration, development, and wellbeing\n\n \n Apply now to join a team that makes a real impact. \n \n Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers \n \n Your Application Journey \n\n • Call with our Talent Acquisition team\n, • Introductory meeting with the Hiring Manager\n, • Competency-based interview including a short assessment task\n\n \n We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon. \n \n Equal Opportunities \n We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background. \n \n Data Privacy Notice – The Curve Group \n The Curve Group is a Recruitment Services and Human Resources business with a mission to transform the working lives of the people and organisations we work with. \n \n We collect and process your personal data for the purpose of providing recruitment and related HR services, in line with our legitimate business interests and legal obligations. \n We will retain your data for two years from the last point of contact, after which it will be securely deleted unless you request otherwise. \n \n For more details about how we handle your personal data and your rights, please see our full Privacy Policy: https://www.thecurvegroup.co.uk/privacy-policy/

Lead Product Owner \n Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues \n \n About Us \n At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly. \n \n The Role \n \n To support business and customer value growth through development and optimisation of our customer application journeys based on customer, partner and market insight. \n \n The role holder will act as senior product owner leading IT squads and business functions to define and deliver customer experience (CX) improvements and functionality that: \n\n • Increases digitisation of our business and reduces customer and colleague effort\n, • Improves customer conversion – and delivers increased sales revenue\n, • Improves Net Promoter Score (NPS)\n\n \n Key Responsibilities \n\n • Own and drive the product roadmap for core digital credit application journeys and shared platform features, delivering seamless customer experiences across multiple business lines.\n, • Shape product strategy and prioritisation using customer, market and conversion insights, working closely with cross-functional stakeholders and external partners.\n, • Lead Agile product squads to deliver high-impact enhancements that improve conversion, reduce customer effort and support over 2 million credit applications annually.\n, • Manage end-to-end application journeys, including ID authentication, Open Banking and bank details collection, ensuring scalable and efficient processes.\n, • Collaborate with Technology, Credit Risk, Fraud, and strategic partners to deliver innovative capabilities that enhance decisioning, automation and journey performance.\n, • Build deep expertise in key customer journeys while leading cross-platform initiatives that introduce new functionality, improve usability and support partner adoption.\n\n \n Skills & Attributes \n\n • Experience in leading the development and delivery of digital product roadmaps\n, • Testing digital propositions before they go to market with customers\n, • Evidence of working in a partnership with a wide range of corporate cross functional teams\n, • Excellent understanding of digital CX development and UX best practice\n, • A proven track record of product ownership in an agile digital context\n, • Ability to work at pace and delivering projects within agreed timelines\n\n \n Could this be you? \n Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement - if you have around 75% of the skills and the right attitude, we’d love to hear from you. \n \n What’s in it for you \n As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include: \n\n • Competitive salary and comprehensive package, contributory pension, and health cash plan\n, • Opportunity to buy/sell holiday giving you even more control over your work-life balance\n, • Flexible benefits including private medical insurance and lifestyle discounts\n, • A culture that values collaboration, development, and wellbeing\n\n \n Apply now to join a team that makes a real impact. \n \n Your Application Journey \n\n • Call with our Talent Acquisition team\n, • Informal chat with the Hiring Manager\n, • Competency-based interview (60 Minutes)\n\n \n We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon. \n \n Equal Opportunities \n We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.

Commercial Lead \n Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues \n Contract: Full-time, Permanent \n \n About Us \n At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly. \n \n The Role \n This role supports the Head of Commercial to deliver the sales growth and value by ensuring product, pricing and process are aligned to the strategy. \n \n The role is responsible for senior stakeholder management within the strategic partner organisation, enabling the Head of Commercial to partner on thought-leadership activity with their Credit Director. \n \n The role will ensure that the partner governance model is delivered in a timely, rigorous and quality manner in line with contractual agreements. Ensuring issues that arise are resolved in a timely manner through collaboration with Senior management. \n \n The role will product-manage the credit solution to ensure activity plans are aligned with our partner’s, working closely with our partner representatives and other functions including marketing, risk, finance, compliance and operations to optimise the portfolio and ensure great customer outcomes. \n \n Key Responsibilities \n \n\n • Lead strategic commercial relationships with key partners, providing senior stakeholder management and acting as deputy to the Head of Strategic Commercial Management when required.\n, • Drive Consumer Duty delivery, translating regulatory requirements into effective operational plans and ensuring a consistent, cross-functional approach across the business.\n, • Oversee governance, risk, and quality assurance activities, ensuring robust controls, effective escalation management, and alignment with partner and internal strategic objectives.\n, • Manage and optimise product portfolios, working closely with Marketing, Customer Insight, and Product teams to enhance propositions, maximise performance, and achieve commercial targets.\n, • Support commercial growth through data-driven decision making, proposition development, and strategic planning, contributing to business cases, product enhancements, and improved profitability.\n\n \n Skills & Attributes \n\n • Revenue generation: Significant business acumen and experience producing sound commercial, risk managed business cases that drive revenue and demonstrable evidence of delivering commercial value from credit portfolios.\n, • Outcome Orientated: Experience of influencing at a senior level, with negotiation and problem-solving skills to generate win-win outcomes.\n, • Ambassador: experience of working with 3rd party organisations to specify and ensure timely delivery of requirements and maintain an effective brand reputation with the partner.\n, • Collaborative: experience of working in a matrix approach within a large organisation with the ability to drive strategy as part of a cross functional team across the organisation.\n, • Resilient: able to retain focus when faced with complex, ambiguous and constantly changing priorities.\n\n \n Could this be you? \n Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement - if you have around 75% of the skills and the right attitude, we’d love to hear from you. \n \n What’s in it for you \n As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include: \n\n • Competitive salary and comprehensive package, contributory pension, and health cash plan\n, • Opportunity to buy/sell holiday giving you even more control over your work-life balance\n, • Flexible benefits including private medical insurance and lifestyle discounts\n, • A culture that values collaboration, development, and wellbeing\n\n \n Apply now to join a team that makes a real impact. \n \n Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers \n \n Your Application Journey \n\n • Call with our Talent Acquisition team\n, • Informal chat with the Hiring Manager\n, • Competency-based interview including a short presentation (90 minutes in total)\n\n \n We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon. \n \n Equal Opportunities \n We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.

Vulnerability Specialist \n \n Salary: Up to £43,000 based on skills and experience \n Contract Type: Fixed Term Contract \n Location: Hybrid working (office based in Birmingham) – typically 2 days in the office per week \n \n Shape Brighter Futures with Wesleyan \n \n Established in 1841, Wesleyan help trusted professionals—GPs, hospital doctors, dentists, and teachers—secure their financial future. Today, we’re proud to continue that mission with passion and purpose. If you’re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we’d love to hear from you. \n \n Make a Difference in Customer Outcomes \n \n At Wesleyan, delivering good customer outcomes is at the heart of everything we do. Our Customer Outcomes team plays a key role in ensuring vulnerable customers receive the support they need and are treated fairly, consistently, and in line with Consumer Duty expectations. \n As a Vulnerability Specialist, you’ll help embed Wesleyan’s Extra Support (Vulnerable Customer) Strategy across the business, supporting teams to understand and apply vulnerability principles in their day-to-day activities. This is a hands-on role focused on improving outcomes for vulnerable customers by turning policy into practical action and helping drive positive change across the organisation. \n \n Your Impact \n \n Here’s how you’ll make a difference: \n\n • Support the embedding of Wesleyan’s Vulnerability (Extra Support) Strategy across the business, helping teams deliver consistent support for vulnerable customers.\n, • Work with stakeholders across Operations, Risk, Compliance, Product and Customer teams to improve customer journeys, processes and customer outcomes.\n, • Support the delivery of vulnerability improvement initiatives and maturity framework activities, helping drive positive behavioural and operational change.\n, • Use customer insight, feedback, complaints and management information to identify themes, risks and opportunities to improve outcomes for vulnerable customers.\n, • Act as a vulnerability subject matter expert, providing guidance, training and practical support to help colleagues understand and apply Consumer Duty expectations.\n\n \n What You'll Bring \n\n • You’re passionate about improving customer outcomes and have experience supporting vulnerable customers within a regulated environment.\n, • Experience within Financial Services, with a strong understanding of vulnerable customer requirements and Consumer Duty expectations.\n, • Experience working in Operations, Customer Experience, Change, Risk or Compliance roles within a regulated environment.\n, • Proven ability to support the implementation of policies, frameworks, customer outcome initiatives or business change activities.\n, • Strong stakeholder management and communication skills, with the ability to influence and support colleagues across different areas of the business.\n, • A proactive and analytical approach, with the ability to identify themes, solve problems and translate regulatory expectations into practical customer outcomes.\n\n \n Benefits That Work for You \n \n We believe rewards should reflect the life you live. Here’s what you can expect: \n\n • Annual bonus to recognise your contribution.\n, • 28 days holiday (plus a culture day!) – rising to 30 days with service.\n, • Flexible hybrid working for better work-life balance.\n, • Company pension scheme – matched plus 2% (up to 10%).\n, • Free secure underground Birmingham city centre parking (subject to availability, weekend use included).\n, • Salary sacrifice schemes that help you provide the things that matter – to include PMI, Electric Vehicle Leasing and cashback on everyday essentials.\n, • Enhanced family leave and two volunteering days to give back to causes you care about.\n, • Discover the full range of benefits: Wesleyan Careers Rewards\n\n \n Why Wesleyan? \n \n We’re building a culture where everyone belongs. Diversity isn’t just a policy—it’s part of who we are. Whatever your background, we want you to feel valued and empowered to thrive. We’re proud supporters of the ABI Making Flexible Work campaign, which means we’re open to discussing flexible working, job shares, and part-time options. \n If you need reasonable adjustments during the recruitment process, just let us know—we’re here to support you. \n \n What to Know Before Applying \n \n\n • Right to Work: We’re unable to provide VISA sponsorship, so you’ll need the legal right to live and work in the UK.\n, • Advert Closing: We typically advertise for two weeks but may close early if we receive a high volume of applications—apply early to avoid disappointment.\n, • Regulatory Requirements: As a financial services organisation, we adopt the highest standards. This role is subject to regulatory checks, including criminal record and credit checks, and ongoing assessments under the SMCR Framework.\n\n \n Ready to Shape Your Future? \n \n Apply today and join us in creating brighter financial futures—for our customers, our members, and you.

## Job Description:# Chief Product OfficerThe CompanyCRB Cunninghams is the UK’s leading provider of cashless catering, identity management, online payments, and nutritional analysis solutions, supporting more than 3,300 schools and colleges nationwide.With nearly 60 years of heritage, we employ over 100 dedicated professionals, including a national field service team delivering fast, expert support wherever it’s needed. We operate from offices in Headley (Birmingham) and Loanhead (Edinburgh).In recent years, CRB Cunninghams has experienced strong growth, driven by innovation, customer intimacy, operational excellence, and a clear, meaningful vision.Our purpose is simple and powerful: When children eat well and enjoy lunchtimes, they’re happier, healthier, and achieve more.Our strategy is to help schools deliver fully cashless dining experiences that enable anonymous free-school-meal access, streamline operations, and accelerate the provision of nutritious meals.The RoleThe Chief Product Officer (CPO) is responsible for defining and executing CRB Cunninghams’ product vision, strategy, and roadmap, including the responsible adoption of AI and automation to improve customer outcomes and long-term differentiation.This role ensures our products deliver clear customer value, support commercial growth, and align with the company’s long-term strategic objectives.The CPO acts as the bridge between customers, partners, commercial leadership, and technology, owning the full product lifecycle from discovery through delivery and continuous improvement.This is a senior leadership role with significant influence over company direction, reporting at executive level.Key ResponsibilitiesProduct Strategy & Vision Define and own the product vision, strategy, and long-term roadmap Ensure product direction aligns with CRBC’s business strategy and growth ambitions Identify new product opportunities, enhancements, and market expansion potential Set the direction for how AI and automation are embedded across the product portfolio to remove operational friction and create defensible valueCustomer Intimacy & Market Insight Build a deep understanding of customer needs, workflows, and pain points Use market research, customer feedback, and data insights to guide product decisions Monitor competitor offerings and industry trends to maintain differentiation Align product strategy with key partners, including school caterersProduct Delivery & Lifecycle Management Own the full product lifecycle: ideation, prioritisation, development, launch, and optimisation Work closely with R&D and delivery teams to ensure high-quality, timely releases* Balance short-term delivery priorities with long-term scalability, resilience, and sustainabilityCommercial & Financial Impact Partner with sales, marketing, and leadership to drive revenue growth and retention Shape product pricing and positioning alongside commercial leaders* Track and report on product performance, ROI, and success metricsLeadership & Governance Lead, develop, and mentor the product management function Establish clear product processes, prioritisation frameworks, and governance* Act as a senior product voice at executive and board levelKey Skills & Experience Proven experience in a senior product leadership role (CPO, Head of Product, Product Director, or similar) Strong track record delivering successful B2B products (software or technology-enabled services) Commercially minded, with experience linking product decisions to revenue and growth Excellent stakeholder management across technical and non-technical teams Experience applying AI, automation and advanced data capabilities to improve workflows and customer outcomes Comfortable operating in a growing, evolving organisationDesirable Experience Background in SaaS, EdTech, and/or payments Experience in regulated, professional services, or compliance-driven environments* Experience scaling products and teams in a growth-focused businessWhat Success Looks Like A clear, well-communicated product strategy aligned to business goals and purpose Products that customers value, adopt, and actively recommend AI and automation embedded into core products and workflows in ways that measurably add extra value, reduce customer effort and operational cost Predictable, high-quality product delivery Strong collaboration across leadership, commercial, and technical teams Be at the forefront of transforming how schools operate canteens and deliver better lunchtime experiences for children Shape the future direction of a market-leading product portfolio High-impact role with executive visibility and influence* Collaborative culture with genuine scope to innovate and lead## ## Business Unit:CRB Cunninghams## ## Scheduled Weekly Hours:37.5## ## Number of Openings Available:1## ## Worker Type:Regular# Career Site:## ## More About Jonas Software:Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index. #J-18808-Ljbffr

\n Birmingham, we operate a Hybrid working policy and employees are required to be in the Birmingham office 2 days per week \n Hours: \n Full time Monday to Friday, 37.5 hours a week \n Deadline: \n 10th July 2026 WHAT YOU’LL BE DOING:\n The Head of Innovation Delivery is responsible for delivering Bryt Energy’s innovation and product strategy and roadmap, and will have overall responsibility for the full product lifecycle (from initial concept through launch & delivery to end of life). The role will identify, evaluate, and develop emerging technologies and business models, create and deliver innovative propositions to market, and manage a portfolio of pilot initiatives to ensure successful delivery and scaling into business-as-usual readiness. \n The postholder will work closely with the Strategy & Innovation Director, the Senior Leadership Team (SLT), and SMEs from across the business to turn Bryt Energy’s strategy into company and team priorities while maintaining Bryt’s entrepreneurial, customer-focused culture. YOU’LL BE RESPONSIBLE FOR:\n \n • A member of the Bryt Energy Senior Leadership Team providing leadership, ownership and structure to the company wide product and innovation growth strategies.\n, • Budget responsibility for managing the Innovation Delivery team controllable overheads, and delivery of margins from new commercial opportunities.\n, • Create, build and develop a comprehensive innovation strategy and associated roadmap that enables the business to meet it’s long-term strategic objectives\n, • Engage and influence external partners and internal stakeholders to identify emerging technologies, business models, and propositions to provide insight into the further development and direction of the company strategy\n, • Support strategy and business plan scenario planning with input on proposed innovations and their impact on future business performance, recommending new and alternative strategies for future growth\n, • Own, and lead delivery of, the innovation strategy and roadmap from concept all the way through to implementation into BAU operational activity\n, • Ensure that market, industry and regulatory changes, and their implications for Bryt’s innovaton roadmap and product suite are understood, assessed, and the risks, opportunities and recommendations for action are communicated\n, • Work with the Head of Business Development to produce commercially focused and robust business cases for new developments, taking responsibility for modelling development costs and resources, initial operational requirements, and sign off and prioritisation as part of the governance framework\n, • Create and maintain a robust governance framework to evaluate, prioritise and manage the innovation roadmap to delivery, incorporating capability requirements, customer and market insight, and identified success criteria\n, • Oversee rapid development and delivery of pilot projects, ensuring these are operated robustly and effectively ‘offline’ whilst agreeing their transition plan with the owners of the BAU processes and systems\n, • Manage the transition of successful pilots into BAU, with clearly defined objectives and metrics to monitor the successful integration\n Internal & External Collaboration\n \n, • Lead and develop your direct report(s) with a coaching style and performance management to support their development and ensure achievement of objectives\n, • Lead engagement and communication with stakeholders from each area of the business to understand their requirements and constraints for new developments, and ensure that SMEs are available and released from relevant teams to support development and delivery\n, • Work closely with key stakeholders within Statkraft to ensure that innovation proposals address their requirements and risks, and obtain any necessary approvals for implementation\n, • Maintain relationships with technology providers, industry innovators, and identified partners to ensure that Bryt is aware of relevant developments and can identify risks and opportunities\n, • Build and promote a culture of innovative thinking, agile development and robust MVP delivery across the team and the wider business\n THE IDEAL CANDIDATE:\n \n, • Extensive knowledge of the electricity supply industry, with a focus on the products and the range of customer solutions offered by suppliers and TPIs for the I&C and B2B market\n, • Proven ability to instigate and deliver change, to deliver and manage pilot innovations at MVP scale, and to transition these into the relevant areas of the business for BAU operations\n, • Experience of leading and inspiring teams, with a focus on mentoring and coaching and a demonstrated ability to gain the trust and support of a wide range of internal colleagues\n, • Experience of working with key stakeholders from across a business, with the proven ability to articulate strategy and innovation development in such a way as to engage and influence business stakeholders to achieve desired outcomes\n, • Effective, adaptable and persuasive communication skills at all levels of the business, having credibility with stakeholders, suppliers and other industry experts alike.\n, • Excellent organisational and time management skills with the initiative and ability to proactively plan and prioritise own work, and to work effectively under pressure\n, • Ideally educated to degree level or equivalent\n, • Knowledge of energy transition technologies and products, and the range of solutions offered by suppliers, aggregators and TPIs for the emerging flexibility optimisation market\n, • Experience of working in similar senior level innovation/product development and delivery roles\n, • Strong commercial awareness and experience in identifying and developing business opportunities, and clearly and concisely recommending actions to maximise value for the company\n, • Possess a confident and professional manner, able to remain calm under pressure, even when dealing with challenging situations.\n, • Be an independent and creative thinker with the ability to identify problems and contribute to the development of solutions\n \n #J-18808-Ljbffr

Head of Sales Salary: £50k-£55k plus commission, vehicle can be provided or allowance with fuel card for business mileage Location: Hybrid flexibility on location, ideally somewhere with excellent transport links with a fortnightly HO visit The Opportunity My East Midlands based client is a long-established holder of SIA approved contractor status, providing a wide range of manned security and other business services on a nationwide basis in sectors such as corporate, retail, educational and logistics/distribution. Their service offering includes static guarding, keyholding, alarm response, mobile patrols, CCTV monitoring and K9 security. I am currently working in partnership with them to appoint an experienced sales professional into their Head of Sales role. Candidates must have a proven track record and a stable sales career history in the manned security sector and who are looking for a project to build a team and grow the business by £10 million in revenue over 3-4 years. The Head of Sales will be responsible for identifying, developing, and securing new business opportunities to support the company’s commercial growth objectives. The role focuses on building strong client relationships, generating revenue, increasing market presence, and maintaining high levels of customer satisfaction. Targeting contracts in the £5m-£10m bracket across the country in sectors such as construction, local government authorities from schools to NHS, FM Management companies, Ports, Airports, Estate agents, Oil refineries, Car industry, Banks, Pharmaceutical etc Sales opportunities are currently generated from tenders, research from industry sectors for leads, external lead generation company for calls and meetings, organic growth within existing clients. The current sales team comprises of a BDM (who the role holder will manage), a Tender specialist and a FM Coordinator Responsibilities of the role Devise and project management a sales department strategy for the required growth levels Identify and pursue new business opportunities across target sectors and markets Develop and maintain a strong pipeline of prospective clients Generate leads through networking, referrals, market research, and business development activities Arrange and attend client meetings, presentations, and site visits Promote the company’s service and maintain professional representation of the business at all times Build and maintain strong working relationships with new and existing clients Understand client requirements and provide commercially suitable solutions Maintain regular communication with clients to support long – term business relationships Support client retention and account growth opportunities Prepare quotations, proposals, tenders, and presentations Negotiate commercial terms and agreements within authorised limits Work towards agreed sales targets, KPIs, and revenue objectives Maintain accurate records of opportunities, activity, and sales forecasting Monitor market trends, competitor activity, and industry developments Identify opportunities for growth, improvement, and expansion Provide feedback and commercial insight to senior management Work closely with operational teams to ensure successful mobilisation and service delivery Liaise with internal departments including HR, Finance, Operations, and Compliance where required Support continuous improvement initiatives across the business Maintain accurate CRM records and reporting Produce regular business development activity reports * Ensure all proposals and documentation are completed accurately and professionally Required skills and Personal attributes Previous experience in business development, sales, or account management within the security industry or a related sector Proven ability to generate and convert new business opportunities Commercial awareness and negotiation skills Possess existing industry contacts/client network with the ability to also to build/ maintain new professional client relationships Strong organisational, time management, problem solving, planning and time management skills Ability to work independently and manage multiple priorities Proficient in Microsoft Office with excellent CRM system and presentational skills Strong communication, influencing and relationship building skills Customer focused with a results driven approach Tender writing or proposal management experience Full UK driving licence We do try to reply to each application personally, however as you can appreciate, we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers

Technical Sales Engineer – Aftermarket Water and Process Solutions £40000 – £55000 + Car or Allowance + Bonus | UK based Become part of a respected global engineering company providing pure water solutions. You will join a commercially active team operating across industrial water and process systems, with a clear path into a fully commercial role over time. From early on, you will be involved in customer discussions, account development, and live opportunities, working alongside an experienced senior sales manager. How this role builds your career Exposure to customers across industrial and water treatment environments Involvement in developing relationships within an installed base Insight into how technical discussions translate into commercial outcomes Progression toward an independent, revenue responsible role What needs to be in place Customer facing or commercial experience within engineering Ability to engage technical and nontechnical stakeholders Interest in how opportunities are developed and won Where this experience is built 4 + years within industrial water treatment, process chemistry, or similar Degree in Chemical, Process, Mechanical Engineering, or related Experience within water treatment environments, gained through equipment providers, service organisations, engineering projects, utilities, or similar process industries Package £40000 to £55000 base salary Car or car allowance * Bonus or OTE This is a move toward a commercial career, not away from engineering. Apply or get in touch for a confidential discussion

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.We understand that success is achieved through our people, and we are searching for a Senior Loyalty Manager to join our growing business.Purpose of the role:The Senior Loyalty Manager is accountable for defining and leading Iceland Foods online loyalty strategy, driving customer retention, frequency and lifetime value. This role owns the end-to-end online loyalty proposition, ensuring it delivers tangible commercial growth, deepens customer relationships and differentiates Icelands online offer in a highly competitive grocery market.Key Responsibilities: Online Loyalty Strategy & Proposition Define and own the online loyalty vision and roadmap for IcelandLead the evolution of the loyalty propositionEnsure the loyalty offer is distinctive and commercially viableTranslate business strategy into clear loyalty prioritiesCommercial Ownership & Performance Own loyalty performance including retention, frequency and CLVManage loyalty business cases and forecastingIdentify incremental revenue and margin opportunitiesOptimise programme economics through test-and-learnEcommerce & Customer Experience Embed loyalty across online customer journeysWork with CRO, UX and product teamsUse loyalty to support wider ecommerce growth initiativesData, Insight & Personalisation Leverage first-party data for segmentation and targetingPartner with CRM and insight teamsChampion experimentation and data-led decisionsCross-Functional Leadership Act as the senior loyalty lead across the businessInfluence senior stakeholdersManage technology partners and suppliersSkills & Experience Essential Extensive experience managing a loyalty proposition.Strong commercial and analytical capabilityDeep understanding of ecommerce customer journeysExperience influencing senior stakeholdersDesirable Grocery or FMCG ecommerce experienceExperience launching or transforming loyalty programmesKnowledge of CRM and loyalty platformsWhat Success Looks Like Improved customer retention, frequency and lifetime value across online and instore.Clear commercial ROI from loyalty initiativesLoyalty embedded across the customer journeyStrong internal alignment around loyalty as a growth leverBenefits and rewards:?? Best Place to Work 2026?? Supportive and collaborative team?? Healthcare and cash back plans?? 15% discount in our stores and 30% discount in our group restaurants??? Partner discounts?? Subsidised on site restaurant and Costa (Head Office)???? Mental, physical and financial wellbeing supportTPBN1_UKTJ

Recruitment Open Morning & Assessment Centre – Monday 13th July Kickstart or Accelerate Your Career in Recruitment Are you ambitious, people‑focused and motivated by success? Whether you’re a graduate, career changer, or experienced recruiter, this Recruitment Open Morning & Assessment Centre is the perfect opportunity to explore a career in recruitment and secure a role with a leading, award‑winning recruitment agency. Join us on Monday 13th July in Birmingham City Centre for an interactive session designed to give you real insight into becoming a Recruitment Consultant. What to Expect on the Day Gain first‑hand experience of a 360 recruitment role, including: Meeting experienced Recruitment Consultants, Managers and Team Leaders Learning about education recruitment and the 360 recruitment process Taking part in group tasks, activities and real‑life recruitment scenarios Understanding earning potential, commission structure and career progression Learning the key skills needed to succeed in recruitment Suitable for Graduate Recruitment Consultant, Trainee Recruitment Consultant and Experienced Recruitment Consultant pathways. Who Should Attend This event is ideal if you: Have strong communication and interpersonal skills Are driven, ambitious and resilient Want a fast‑paced, target‑driven career where effort = reward Are interested in sales, recruitment or career progression Come from hospitality, retail, customer service, care or are a recent graduate Can work 7:30am–4:30pm (reduced hours in school holidays) No recruitment experience required — just the right attitude and motivation. Why Join Us? £25,500–£40,000 starting salary (DOE) Uncapped commission (top billers earn £100k+) Clear progression to Senior Consultant and Management roles 24–35 days holiday + birthday off Award‑winning training and ongoing support High‑performance, people‑focused culture How to Attend Spaces are limited. To secure your place at our Recruitment Assessment Centre in Birmingham, click Apply Now or submit your CV today. Reference: SM1LER We are committed to safeguarding children. Each applicant will be expected to undertake compliance checks including Prohibited list, Barred list, DBS and Qualifications

Customer Experience Executive Birmingham | Hybrid Working About the Business We are a fast-growing consumer brand operating at the intersection of beauty, wellness and nutrition. With a highly engaged customer community and subscription-led model, delivering exceptional customer experiences is central to our continued success. As we scale, we are investing heavily in customer experience, AI-powered support and self-service capabilities. This is an exciting opportunity to join a business that is transforming how customers access support, combining innovative technology with a genuinely customer-first approach. The Opportunity We're looking for a Customer Experience Executive to help shape and optimise the customer journey across multiple touchpoints. This role will focus on creating and maintaining customer support content, improving self-service experiences, supporting AI-powered customer service tools and using customer insights to drive continuous improvement. Working closely with Customer Services, Marketing, Product, Brand and Technology teams, you'll play a key role in ensuring customers receive clear, accurate and engaging support while helping the business improve efficiency through automation and knowledge management. This is an excellent opportunity for someone who enjoys content creation, customer experience optimisation, data-driven decision making and emerging technologies such as AI. What You'll Be Doing Knowledge Base & Self-Service Create, maintain and optimise customer-facing help centre and knowledge base content Develop clear, engaging support articles aligned to the brand's tone of voice Ensure customer information remains accurate, relevant and easy to navigate Identify opportunities to improve self-service journeys and reduce customer effort Work closely with Customer Services teams to understand common customer queries and pain points Support initiatives aimed at increasing self-service adoption and reducing support volumes AI & Customer Support Automation Support the ongoing development and optimisation of AI-powered customer support tools Review automation performance and identify opportunities for improvement Help refine chatbot and conversational AI experiences Ensure AI knowledge sources remain accurate and up to date Contribute to the evolution of customer support automation and best practice Customer Insights & Continuous Improvement Analyse customer conversations, feedback and behavioural trends Monitor key customer experience metrics and identify improvement opportunities Produce regular reporting on self-service, automation and customer experience performance Use customer insights to recommend enhancements to customer journeys and support processes Projects & Business Change Support customer readiness for campaigns, product launches and business initiatives Ensure customer support content and communications are prepared ahead of launches Contribute to customer experience improvement projects across the business Help Customer Services teams adapt successfully to new products, services and processes Stakeholder Collaboration Partner with teams across Customer Services, Marketing, Product, Brand and Technology Share customer insights and recommendations with stakeholders Champion customer-first thinking across the organisation What Success Looks Like Within your first 12 months, you will have: Built and maintained a comprehensive customer knowledge base that supports customers, advisors and AI-powered support tools Improved customer self-service engagement and resolution rates Enhanced the quality and effectiveness of AI-driven customer support Established meaningful reporting and insight frameworks to measure CX performance Successfully supported new product launches and customer initiatives Become a trusted partner across the business for customer experience improvements About You We're looking for someone who is passionate about creating great customer experiences and enjoys solving problems through content, data and technology. You'll ideally have: Experience in Customer Experience, Customer Service Operations, Customer Success or a similar customer-focused role Excellent written communication and content creation skills Experience managing help centre, knowledge base or customer support content Strong organisational skills with excellent attention to detail The ability to manage multiple priorities and projects simultaneously Strong stakeholder management and communication skills A proactive, customer-first mindset Nice to Have Experience working with AI-powered customer support platforms or chatbot technologies Experience within eCommerce, subscription or direct-to-consumer environments Knowledge of customer journey mapping and self-service optimisation Experience supporting product launches or business change projects Familiarity with customer service platforms such as Gorgias, Zendesk or Intercom What's on Offer Hybrid working model Opportunity to shape customer experience strategy within a growing business Exposure to AI, automation and emerging customer support technologies Collaborative and fast-paced environment Excellent career development opportunities as the business continues to scaleAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. 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Job Title - Product Manager - UPS Location - Birmingham - some UK and International Travel Salary 65k circa plus bonus Role Summary & Purpose My client is a trusted and credible provider of Uninterruptible Power Supply (UPS) solutions by developing a competitive UK offering, overcoming technical barriers, and driving portfolio growth. The role is responsible for shaping the UK UPS strategy through product adaptation, solution development, service innovation, and market insight, while building the processes, partnerships, and capabilities required to deliver end-to-end critical power solutions. Success in this role requires strong technical expertise, commercial acumen, and the ability to collaborate effectively with global product management, R&D, manufacturing, sales teams, technical specialists, and external partners. Key Responsibilities · UPS Product Expertise: Act as the technical authority for the UPS portfolio, providing product expertise to support commercial strategy, solution development, and portfolio evolution. · Technical & Product Leadership: Identify and remove technical barriers to adoption, address product limitations impacting UK competitiveness, and work with global factories and R&D to define, prioritise, and deliver UK-specific product enhancements and roadmap requirements. · UK Solution Development & Delivery: Develop UK-ready solutions through internal capability or strategic integration partners. Establish the processes, frameworks, and operational capability required to support complete solution delivery, including forecasting and UK stock management. · Service Development: Develop value-added service offerings, such as Power Control and lifecycle support services, to enhance the customer proposition, create recurring revenue opportunities, and strengthen long-term customer relationships. · Market & Segment Insight: Analyse market size, growth trends, competitor activity, customer requirements, and regulatory developments across key sectors including commercial buildings, data centres, healthcare, and industrial applications. · Portfolio Management: Manage the lifecycle and competitiveness of the UPS portfolio, including product performance, pricing, product data, item creation, stock strategy, and profitability. · Marketing & Technical Enablement: Develop technical documentation, specifications, sales tools, training materials, and application guidance that enable opportunity creation and improve sales effectiveness. · Market Engagement: Deliver technical training for internal teams, customers, and partners; coordinate factory visits; and support marketing campaigns with compelling technical messaging, value propositions, case studies, and solution content tailored to consultants, contractors, system integrators, channel partners, and end users. Core Skills & Competencies · Critical Power Expertise: Strong technical knowledge of UPS systems, critical power infrastructure, MV/LV electrical distribution, transformers, busbar systems, and switchgear. · Strategic Thinking: Ability to define product strategy and align technical and commercial roadmaps with business objectives. · Commercial & Market Awareness: Strong understanding of market dynamics, customer needs, competitive positioning, emerging technologies, and relevant industry standards and regulations. · Collaboration & Stakeholder Management: Proven ability to work effectively across global product management, engineering, sales, operations, marketing, and external partners. · Communication: Confident communicator with the ability to present complex technical concepts clearly to both technical and commercial audiences. · Problem Solving: Able to diagnose technical and commercial challenges and develop practical, customer-focused solutions. · Planning & Project Management: Strong organisational skills with the ability to manage multiple initiatives, priorities, and cross-functional projects simultaneously

Do you enjoy developing international markets rather than simply selling into them? Are you passionate about building long-term partnerships, launching innovative products and helping customers embrace new technologies? We're supporting a market-leading technology business that's transforming the commercial safety industry through cutting-edge wireless solutions. As they continue their international expansion, they're looking for an ambitious International Business Development Manager to play a key role in driving growth across Europe and beyond. This is far more than a traditional sales position. You'll work closely with international distributors, strategic partners and senior leadership to shape market strategy, launch new products and identify future growth opportunities. The Opportunity This is a newly created position, offering the chance to join the business at an exciting stage of growth. Initially, you'll focus on strengthening relationships with existing international distribution partners, helping them grow market share, improve performance and successfully introduce new products. As you become established, you'll also play an important role in identifying new markets, developing route-to-market strategies, evaluating potential distribution partners and supporting wider international expansion. It's an opportunity for someone who enjoys thinking strategically, influencing partners and helping shape the future direction of a growing international business. What You'll Be Doing Developing and growing relationships with international distributors and channel partners across EMEA. Supporting new product launches and go-to-market strategies within international markets. Working closely with partners to identify growth opportunities and increase market penetration. Building strategic account plans and driving sustainable revenue growth. Attending international trade shows, customer meetings and industry events. Providing market intelligence, competitor analysis and commercial insight to senior leadership. Identifying new territories, distribution partners and future market opportunities. Supporting forecasting, pipeline management and international business planning. Experience within fire safety would be advantageous, but we're equally interested in candidates from sectors such as: Electronic Security Access Control Wireless Technologies Building Technologies Critical Communications Other technical B2B industries More important than your industry background is your ability to build trusted relationships, think commercially and develop long-term international growth strategies. About You You'll likely have: Experience managing distributors, channel partners or international customers. A consultative and relationship-led sales approach. Strong commercial awareness with the ability to identify strategic growth opportunities. Experience working across multiple international markets. The willingness to travel internationally for approximately 50% of your time. A proactive, ambitious and entrepreneurial mindset. What's On Offer £60,000-£70,000 basic salary. Bonus opportunity of approximately £25,000-£30,000. Company car Private healthcare. Share incentive scheme. Pension. 25 days holiday plus bank holidays. The opportunity to join a growing international technology business with genuine long-term career progression. If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn’t already known to us. April Quest Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003. We take your privacy seriously; our Privacy Policy can be viewed on our website

Competitive pay Expression of interest - Operations Director Location: Birmingham Contract: Full Time Permanent Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams. We are now building our talent pool ahead of our contract go-live on 1 July 2026 and are inviting Expressions of Interest for an experienced Operations Director who would like to be considered once formal recruitment opens in the coming weeks. Submitting an expression of interest does not guarantee employment, nor does it provide salary or detailed role information at this stage. It simply ensures that you are first to be contacted when full job details, including pay, working hours, and application timelines, are confirmed. About the Role: We are seeking an experienced Operations Director to initially support the implementation of the new contract and to hold full responsibility and accountability for the operations and aftercare functions, ensuring the effective delivery of projects from initial conception through to completion of the defect's liability period, supporting Birmingham City Council to deliver modern, responsive, tenant focused service. This is a senior leadership role with strategic and operational accountability for the contract's delivery, commercial performance, Health & Safety, and customer satisfaction. You will ensure all projects are delivered on sound operational and commercial principles, working collaboratively with design, commercial, technical and customer care teams to achieve successful outcomes. As Operations Director, you will lead the development and maintenance of key client relationships, ensure SHEQ requirements are fully embedded across all activity, and provide strategic oversight of resourcing, recruitment and capability to support current and future business needs. You will also be responsible for implementing group policies and developing departmental policies and procedures as required. Key Responsibilities: Provide overall leadership and accountability for the Operations and Aftercare functions, ensuring effective delivery from project inception through to defects liability Lead on Health & Safety and SHEQ compliance, chairing monthly SHEQ meetings and setting clear standards across all projects Ensure strong commercial control, programme delivery and performance management across all live sites Drive collaborative working between operations, technical, commercial and customer care teams Maintain and develop key client relationships, ensuring consistently high levels of customer satisfaction Oversee project progress and delivery, implementing corrective actions to meet contractual and programme targets Lead on resourcing, recruitment and retention, ensuring departments are appropriately staffed Prepare and present board and senior management reports, providing insight on performance, risk and opportunity Support tender activity and mobilisation, ensuring operational input and resourcing is in place Ensure group and departmental policies, procedures and management systems are implemented and maintainedKey Criteria: Proven senior operational leadership experience within social housing repairs and maintenance, with responsibility for departments, people and live contracts Strong commercial and contractual understanding, with experience managing financial performance and delivery Demonstrable ability to lead, influence and manage teams, including recruitment and retention Strong focus on Health & Safety, compliance and customer satisfaction Excellent communication and stakeholder management skills IT-literate, with experience using Microsoft Office and working knowledge of Microsoft Project Organised, adaptable and able to operate effectively in a fast-paced environment CSCS and GCSE (or equivalent) essential NVQ in Site Management and/or professional qualification (CIOB or equivalent) desirable Full UK driving licenceAll our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan ((url removed)) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply

Customer Experience Executive (Knowledge & AI) Hybrid 2 days in the office | c35k We're partnering with a fast-growing beauty brand to recruit a Customer Experience Executive to help shape and optimise the customer experience through knowledge management, self-service content and AI-powered support solutions. This is an exciting opportunity for someone who enjoys combining customer insight, content creation and technology to improve customer journeys and drive meaningful business impact. The Role You'll be responsible for building and maintaining customer-facing support content, helping customers find answers quickly and reducing reliance on traditional support channels. Working closely with Customer Services, Marketing, Product and Technology teams, you'll support the development of knowledge bases, AI tools and customer experience initiatives that improve satisfaction and drive operational efficiency. Key Responsibilities • Create and maintain help centre, FAQ and knowledge base content., • Identify opportunities to improve customer self-service journeys., • Support the optimisation of AI-powered customer support tools and conversational flows., • Analyse customer interactions and support trends to identify improvement opportunities., • Produce reporting and insights on customer experience performance., • Support new product launches and business initiatives from a customer experience perspective., • Collaborate with stakeholders across the business to ensure a consistent customer experience. About You You'll ideally have: • Experience in Customer Experience or customer content-focused roles., • Strong written communication and content creation skills., • Experience managing knowledge base or help centre content., • Excellent organisational skills and attention to detail., • A customer-first mindset and passion for continuous improvement. Desirable • Experience with AI-powered customer support tools or chatbots., • Experience in eCommerce, direct-to-consumer or subscription businesses., • Knowledge of customer journey optimisation and self-service strategies., • Experience using platforms such as Gorgias. Why Join? This is a unique opportunity to join an ambitious beauty brand that is investing heavily in customer experience, AI and automation. You'll have the chance to influence customer journeys, work cross-functionally and play a key role in shaping the future customer experience strategy.

Customer Experience Manager Salary: £40,510 + Excellent Civil Service Benefits Location: Birmingham (Hybrid Working -2 days in the office - non contractual) Permanent | Full Time | 37 hours per week Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Customer Experience Manager. This is a unique opportunity to join the independent voice for water consumers in England and Wales. As a Customer Experience Manager, you will have the chance to work closely with water companies, regulators and senior stakeholders, playing a key role in assessing customer service performance, influencing improvements and helping to shape the future customer experience agenda across the sector. The role offers significant ownership and influence across a range of high-profile customer experience initiatives, with a focus on stakeholder engagement and sector-wide impact rather than direct people management. THE ROLE As Customer Experience Manager, you will: · Spearhead and coordinate CCW's suite of customer experience assessments of water companies. · Build strong relationships with internal and external stakeholders, acting as a trusted and credible representative of CCW. · Analyse customer service performance, complaints handling and assessment findings to identify areas for improvement. · Prepare high-quality reports, briefings and recommendations for a variety of audiences. · Facilitate discussions, workshops and assessment meetings with confidence and professionalism. · Support the development of customer policy, guidance and future assessment frameworks. · Use evidence and insight to encourage service improvements and drive positive outcomes. · Represent CCW at meetings, forums and industry events across England and Wales. THE CANDIDATE We are looking for someone who is engaging, organised and people-focused, with: Experience working in customer experience, complaints, stakeholder engagement or a similar environment. Knowledge of regulated industries, utilities or the water sector is highly desirable, but not essential. Strong communication skills and the ability to articulate ideas clearly and influence others. Experience producing reports, briefings or recommendations based on evidence and analysis. Experience using data, research and customer insights to support decision-making. Excellent attention to detail and strong organisational skills. Confidence engaging with a wide range of stakeholders and directing discussions. The ability to build credibility, develop relationships and challenge constructively when required. Sound judgement, initiative and a collaborative approach to problem solving. A genuine passion for improving customer outcomes.Please note that regular travel across England and Wales is required, including occasional overnight stays. BENEFITS & OFFERING Hybrid working policy: 8 days per month office based, remainder can be worked from home. 25 days annual leave allowance plus 10½ days' public and privilege holidays. Flexi time is available, with the ability to accrue and take time off in lieu throughout the year. Generous Civil Service Pension Health & Fitness allowance Paid allowance days for voluntary work Wellbeing Hour once a month Onsite Coffee shop Free Eye Test every 2 years and Free Flu Jab annually HOW TO APPLY: To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Kamila Korzeniewska on: Closing date: 15th July 2026, 23:55pm #LI-KK2 Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

Director of Assets Midlands | £90,000 - £100,000 + Excellent Benefits Goodman Masson is proud to be partnering with a well-established housing association to recruit an outstanding Director of Assets in the Midlands. This is a pivotal Executive Leadership role, offering the opportunity to shape the long-term investment, safety and sustainability of a diverse housing portfolio while improving outcomes for residents and communities.You'll lead the organisation's asset management strategy, oversee major investment programmes and ensure the delivery of safe, compliant and high-quality homes. If you're a strategic property leader with a strong track record in social housing and a passion for delivering lasting social impact, this is an exceptional opportunity to make a real difference. The role: You will provide strategic leadership across Asset Management, Planned Investment, Building Safety, Compliance, Sustainability and Property Data. Managing significant capital investment programmes and leading a talented team of property professionals, you will ensure our homes remain fit for the future while balancing financial performance, regulatory requirements and resident priorities. As a member of the Executive Leadership Team, you will work collaboratively with colleagues across the organisation to deliver excellent services, drive innovation and ensure residents remain at the heart of investment decisions. Responsibilities Develop and deliver a long-term Asset Management Strategy aligned to the organisation's corporate objectives. Lead planned investment, major works and cyclical maintenance programmes across the housing portfolio. Ensure full compliance with all statutory and regulatory requirements relating to building safety and property compliance. Drive sustainability, retrofit and decarbonisation ambitions, securing value from available funding opportunities. Use robust asset data and intelligence to inform investment decisions and optimise portfolio performance. Lead the procurement and management of contractors and strategic partners, ensuring high-quality service delivery and value for money. Manage substantial capital budgets, ensuring effective financial planning, governance and financial control. Develop, inspire and lead multidisciplinary teams, embedding a culture of accountability, innovation and customer focus. Build strong relationships with residents, Board Members, regulators and key external stakeholders. Provide strategic advice, insight and performance reporting to the Executive Team and Board About you: We are seeking an accomplished senior leader with a successful track record in asset management, property services, compliance within the social housing sector. You'll bring: Extensive experience leading asset management or property services within a housing association, local authority or similar organisation. Strong knowledge of strategic asset management, planned investment, building safety and statutory compliance. Experience delivering large-scale capital investment programmes and managing significant budgets. A thorough understanding of the regulatory environment for social housing. Knowledge of sustainability, retrofit and energy efficiency programmes. Strong commercial awareness, including procurement and contract management. Excellent leadership, influencing and stakeholder management skills. The ability to use data, insight and performance information to drive strategic decision-making. A collaborative and inclusive leadership style, with a genuine commitment to delivering excellent resident outcomes. Apply If you're an ambitious and strategic asset management leader looking to make a lasting impact within a values-driven housing association, we'd love to hear from you. For a confidential discussion and further information, please contact (url removed)