Customer insight jobs in BirminghamCrear alertas

A UK economic regulator is hiring high-calibre students and recent graduates to join its Casework and Enforcement team, working on real disputes, legal frameworks and customer protection in the water industry. If you're an undergraduate looking at placement options for 2026, a finalist or graduate with less than 3 years experience, and interested in a career in the world of economic regulation, read on! This is a rare chance to work inside national regulation, investigating cases that impact millions of customers and shaping how water companies are held to account. Key Criteria (what we’re screening for) You should meet most of the following: Education • On track for or achieved at least a 2:2 degree in:, • Law, Economics, Politics, International Relations, Business, History, Geography, Environmental Studies, Engineering, • Or a closely related subject, • Or a Level 3–5 apprenticeship in a relevant area, • Must be on a sandwich degree or a recent graduate/apprentice (within 3 years) What this role actually is This placement sits inside the team that handles complaints, disputes and enforcement across the water sector. You’ll be part of the group that: • Investigates failures by water companies, • Protects customers and communities, • Enforces legal and regulatory obligations What you’ll be doing You’ll support case teams that deal with: • Customer disputes and complaints, • Water company failures, • Licence applications from new providers, • Reviewing and analysing case information, • Applying legal and policy frameworks, • Assessing evidence and drawing conclusions, • Supporting decision-making and reporting What you’ll gain You’ll be part of a structured Professional Placement Programme, with: • Formal training and monthly development sessions, • Mentoring, coaching and a dedicated buddy, • Exposure to senior decision-makers, • Regulation and compliance, • Policy and legal frameworks, • Stakeholder management, • Analytical decision-making Skills & mindset • Strong interest in law, policy or regulation, • Comfortable analysing data, documents and evidence, • Able to explain complex issues clearly in writing and conversation, • Curious, resilient and adaptable, • Confident working in a professional, regulated environment Location & package • Birmingham (B5) or London (E14), • Hybrid working, • 12-month paid industrial placement, • £28,000–£31,000 salary, • Excellent pension, leave and public-sector benefits Why this matters This placement gives you experience that most graduates never get access to: working inside a national regulator, dealing with real cases, real laws and real company accountability. It’s a launchpad into careers in: • Law and regulation, Public policy, Government, Economics, Consultancy, Sustainability and infrastructure.

Role: Retail Manager Salary: 50k + Bonus Location: Wythall, Birmingham Avellio is currently partnering exclusively with a well-established business in the food retail, hospitality and farming sector, we are now recruiting on their behalf for an experienced Retail Manager to join the organisation. We are looking for a highly passionate, organised Retail Manager to lead the operations of a large, destination-style farm shop renowned for its fresh food counters, artisan produce, and exceptional customer experience. This role suits someone who has previous experience as a retail leader and thrives in a hands-on environment, enjoys developing people, and is committed to championing local food and high-quality retail standards. Key Responsibilities • Oversee day-to-day operations across butchery, bakery, deli, produce, and general retail., • Lead, train, and motivate a high-performing team., • Ensure excellent product presentation, stock control, and merchandising., • Drive sales, monitor performance, and implement commercial initiatives., • Uphold high standards of food safety, hygiene, and store compliance., • Support seasonal events, promotions, and customer engagement activities. Skills & Experience Required • Strong retail management experience, ideally within fresh food, farm shop, hospitality retail, or a similar customer-focused environment., • Experience managing specialist counters (butchery, bakery, deli, or fresh food) is highly advantageous., • Proven leadership, coaching, and people-management skills., • Strong commercial awareness and the ability to translate insight into action., • Excellent communication, organisation, and problem-solving abilities., • Ability to work flexibly to support a seven-day operation, including weekends and peak seasons. Please apply directly through this job posting to find out more or reach out to Ryan James directly for more information.

Job Title: Head of Customer Onboarding Location: Solihull or Belfast home office; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues Contract: Full-time, Permanent About Us At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly. The Role We are seeking a senior operational leader to join the Operations Leadership Team, with end-to-end accountability for Underwriting, KYC and Fraud. This role is responsible for the planning, execution and control of these critical functions, ensuring a high-quality, compliant and customer-centric service. You will lead large teams through change, drive operational excellence, and ensure strong risk management aligned to the Conduct Risk Framework and Consumer Duty requirements, under FCA regulation. You will work closely with the COO and senior stakeholders across the business, helping to shape operational strategy while delivering strong performance, efficiency and customer outcomes. Regular travel within the UK and Europe will be required. Key Responsibilities • Provide end-to-end leadership for Underwriting, KYC, Fraud, ensuring delivery against service, cost and customer objectives., • Plan, resource and manage teams to deliver effective day-to-day execution while maintaining strong operational control., • Drive continuous improvement across the end-to-end customer journey, simplifying processes and enabling scalable growth., • Embed robust risk management and conduct frameworks, ensuring compliance with FCA regulation and Consumer Duty principles., • Partner with the COO and senior leaders to identify risks, opportunities and deviations from plan, taking proactive action to mitigate or capitalise on them. Skills & Attributes • Proven operational leader with experience managing complex, multi-disciplinary teams in a regulated environment., • Strong customer-centric mindset, with a track record of improving customer journeys and operational performance., • Confident decision-maker with strong analytical skills and the ability to use data, MI and insight to drive outcomes., • Excellent communicator and influencer, able to work cross-functionally and at executive level., • Strong understanding of risk management, conduct risk and regulatory requirements within financial services., • Results-focused, resilient and experienced in leading change, continuous improvement and cultural transformation. Could this be you? Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement - if you have around 75% of the skills and the right attitude, we’d love to hear from you. What’s in it for you As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include: • Competitive salary and comprehensive package, contributory pension, and health cash plan, • Opportunity to buy/sell holiday giving you even more control over your work-life balance, • Flexible benefits including private medical insurance and lifestyle discounts, • A culture that values collaboration, development, and wellbeing Apply now to join a team that makes a real impact. Learn more about careers with us: ___ Your Application Journey • Call with our Talent Acquisition team, • Informal chat with the Hiring Manager, • 30 minute Psychometric test, • Competency-based interview including a short presentation (90 minutes in total) We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon. Equal Opportunities We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background. Data Privacy Notice – The Curve Group The Curve Group is a Recruitment Services and Human Resources business with a mission to transform the working lives of the people and organisations we work with. We collect and process your personal data for the purpose of providing recruitment and related HR services, in line with our legitimate business interests and legal obligations. We will retain your data for two years from the last point of contact, after which it will be securely deleted unless you request otherwise. For more details about how we handle your personal data and your rights, please see our full Privacy Policy: ___

Customer Experience & Insight.

Job Overview Vital EV is one of the fastest-growing DC charging solutions providers in the UK. Our vision is to become the most trusted turnkey solutions partner within the DC charging industry, by re-setting customer service benchmarks and transforming customer expectations with honesty, integrity, and passion. Our scope as UK sales & service partner to several global DC manufacturers is to design, supply, install, commission, and maintain high-powered DC charging systems nationally. Our work is delivered by a team of well-trained, stocked and motivated electrical and project engineers, supported by a 24/7/365 operations team. The candidate who fulfils this role will join the engineering team that is responsible for delivering on-site services to a broad range of corporate customers. The candidates job scope is to contribute to the successful installation, commissioning and ongoing maintenance of charging, electrical and power infrastructure projects. Further details can be found below. The contract is on a full time, permanent basis which includes the requirement for availability to contribute outside of normal working hours to an on-call reactive rota. The position will cover the Midlands and South of England, with a preference for candidates based in areas such as Northampton, Milton Keynes, Oxford, or within a reasonable commuting distance of these locations, and who will travel to cover the Midlands and South of the country as required by the role. The standard working hours will be Monday to Friday, 8:00am to 16:30pm (with a 30-minute lunch break). Primary Responsibilities and Duties • Responsibility for delivering planned and reactive electrical engineering services in a professional and well managed manner across Vital EV network, to include;, • Installation and/or modification of LV electrical switchgear, to include new, or replacement circuitry to supply range of electrical equipment in accordance with BS7671, • Commissioning of Kempower, Alpitronic and Autel DC charging systems in accordance with OEM & NICEIC standards, • Planned preventative maintenance of DC charging systems, • Reactive attendance to multitude of EV charging locations to accurately fault find and diagnose electrical issues & fix the issues on-site utilizing rolling van stock, local supply base & critical spares allocation where applicable., • Gain expert understanding of back-office hardware management system to enable proactive investigation into chargers & network reliability Secondary Responsibilities and Duties • Ensure highest quality of workmanship is maintained in all dealings, to uphold company standards and comply with building regulations, • Support project installation teams with generator installation works, • Support electrical services business growth, making use of relevant electrical qualifications, • Support UPS services business growth, making use of relevant electrical qualifications, • Support core NICEIC electrical engineering team with testing programmes and compliance to standards, • Support the sales team with availability to attend site surveys, project planning & technical compliance review meetings with project stakeholders to ensure projects are correctly designed, procured, and installed, • Use workforce field management system JobWatch to record daily job attendances, • Offer insight into new EV charging & electrical engineering technologies to enhance company's competitive advantage, • Use experience and training to nurture and encourage Vital engineering team members to better their skill sets and contribution to company success Person Specification, Qualifications & Experience Essential skills and experience: • Minimum Level 3 NVQ Electrical Course, • City & Guilds 18th Edition, • City & Guilds 2391 Test and Inspection, • Valid ECS card, • Minimum 5 years of hands-on electrical experience, • Previous experience in similar companies or within the EV/Electrician industry, • Experience in working effectively as part of a team as well as independently, • Ability to solve problems with a positive attitude, • Self-motivated and able to learn quickly, • Strong attention to detail with high levels of accuracy, • Willingness to undertake further training as required for professional development, • Able to liaise with customers professionally and convey information Desirable: • Brand-specific EV training courses, • Minimum 2 years of DC charging experience. Next Steps: We are an equal opportunities employer. We welcome applications from all suitably qualified persons. If you require any additional support to attend an interview, please let us know in advance. The role is due to commence ASAP after the offer has been made, but we can be flexible with the start date depending on prior commitments. Please note that proof of the right to work in the UK will be required.

We have a brand-new opportunity for a Senior GIS Analyst to join our growing, innovative Data Insight team. If youre searching for a unique experience where youll be supporting the delivery of high-quality geospatial insight and analysis that informs strategy, policy, modelling and operational decision-making across the West Midlands Combined Authority, this is the job for you. Our Data Insight team are forward thinking, and they are changing the way GIS is managed and maintained. As Senior GIS Analyst, you will provide project and technical leadership within the team to deliver best-in-class spatial analytics that supports policy, transport modelling and operational analytics. You will utilise a variety of analytical tools, techniques and methods to ensure that live or near to live data can be utilised interactively by a broad range of professional, academic and public users. In this role, youll contribute to a diverse portfolio of projects, from spatial development strategy to innovative analysis using drone imagery. The team have been working collaboratively with the organisation to move GIS forward and have been focusing on producing and maintaining operational dashboards, mapping applications for the public and interactive and visual solutions. Within the Modelling and Mapping team, you will help research, prepare, and analyse data for teams across the organisation, help in upgrading systems and support the development of digital twins and future generation models. Some examples of our award-winning work (link) include GIS systems developed for the Regional Transport Coordinate Centre (link). We need someone who is precise, detail orientated and imaginative to help us promote the use of GIS across the whole organisation.With exposure to a wide variety of analysis rather than a single subject area, this role offers an excellent foundation for someone who has experience in GIS or a related field, either through work, or through a geography or related degree. Theyll be keen to further develop their skills and leadership within a team that leads the way in forward-thinking geospatial work. What you will be doing Leading geospatial analytics projects to support our partners Take a key role in the GIS centre of excellence that brings together best practice from across the whole organisation Establish, lead and deliver data insight projects Specialise in the analysis of spatial and geo-referenced datasets, seeking to correlate and integrate these with other secondary and primary data sources to generate insight Design, develop and maintain GIS web applications to inform stakeholders planning and decision making Maintain the integrity of the GIS database using quality control procedures Manage up to two direct reports, supporting learning needs and personal and professional development Develop partnerships/relationships and maintain liaison with a network of partners, suppliers and stakeholders Respond efficiently to requests for data from colleagues, partners and stakeholders Develop and deliver training and support to users of the GIS spatial asset management data tools Write programmes/scripts to automate GIS processes and workflows Review and improve existing systems Whats essential Previous employment using GIS in a commercial environment Experience with ESRI ArcGIS Enterprise platform including Desktop, Server and Online Experience with QGIS Experience of data capture, analysis and management of complex datasets across a variety of applications Experience of designing and developing web-based mapping solutions Experience of collecting and validating intelligence, assessing the credibility of information and reliability of sources Excellent at analysing complex data sets High level of accuracy and attention to detail Demonstrable legal understanding of data licensing Knowledge of the relevant Acts of Parliament and related legislation for data protection Strong analytical and problem-solving skills, with the ability to analyse data, determine data quality and apply the findings using and developing PC based analysis and graphics software Ability to interact with internal and external partners in a diplomatic and professional manner Excellent verbal, presentational and report writing skills Ability to determine and develop appropriate data visualisation to communicate data meaning effectively and efficiently Knowledge of performance information methodologies/statistical techniques Evidence of working as a member of a team to ensure shared goals are achieved Ability to prioritise own workload effectively, organise project-based priorities and work to tight deadlines Bachelors or Masters degree in GIS, Geography or related fields OR equivalent, relevant experience Location. The location for this role is 16 Summer Lane with at least 1 day a week spent in the office. How to apply . Applying for a role with WMCA is straightforward. Follow these steps to get started. Create your Careers Account. Register with your name, email address, and a password. Build your Profile. Upload your CV to help populate your career and education details. Write your Supporting Statement. Make sure to address each of the required essential criteria. Submit your application. Do one final check and once complete, click submit. Anonymised Applications. Your uploaded CV wont be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting . Be thorough in each section. Its your chance to showcase your skills and experience. Using Artificial Intelligence (AI) We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site. Reasonable adjustments. If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team (). Salary and benefits. We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered. We offer a comprehensive benefits package that includes: Local Government Pension Scheme ( one of the most generous pension schemes in the UK ). Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs). 28 days paid annual leave (with an option to purchase more) Statutory days. EV car benefit scheme Healthcare plans. Discounted gym membership, will writing, and mortgage advice. An option to buy a bicycle , including e-bikes and adapted pedal cycles, at a discounted rate. 3 days of paid leave each year to volunteer . Interest-free financing through SmartTech to buy the latest technology Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA. Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts. Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses. For more information, please visit the benefits page on our career site. Why join WMCA? WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home. We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where its needed most. What you do, really matters. Your expertise will help make a big difference, improving peoples lives, every day. Our Values. Our behaviours sit at the heart of our values, helping to shape how we work together as WMCA employees and setting clear expectations. Collaborative Team Focused working as part of team, managing and leading Service Driven customer, resident and partner focused Driven Empowered and Accountable taking ownership and leading when needed Performance Focused being ambitious and going the extra mile Inclusive One Organisation Mindset believe in each others expertise Open and Honest Communication we do what we say we are going to do Innovative Forward Thinking embrace change and open to new possibilities Problem Solving go for clear and simple whenever possible Creating an inclusive workplace. WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. Were a Disability Confident Employer with Leader status, committed to interviewing applicants with disabilities who meet all the essential role criteria. We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all. We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they dont fit the traditional "perfect candidate" mould. We gladly consider part-time, flexible, and job share arrangements, so please dont let these factors deter you from applying Right to Work in the UK Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).

Job Title: Customer Relations Manager AnalystLocation: Stratford-upon-Avon Read all the information about this opportunity carefully, then use the application button below to send your CV and application. Working Pattern: Full-time, office-based (Monday to Friday) Contract Type: Permanent Role OverviewThe Customer Relations Manager Analyst will play a key role in providing CRM analysis, reporting, and insight to support effective decision-making across xrnqpay the Group.Working closely with sales, marketing, and wider business stakehol...

A government agency in Birmingham is seeking an External Customer Insight Officer to support its customer insight program for vehicle and driver services.

As a Product Developer you will be responsible for the development of food products through all stages of the product lifecycle from insight through to product planning, development, specifications, artwork and launch. Experience in customer‑facing product development and product management, inclu

Insight into how consumer and customer insights functions operate in practice.

Field Sales Manager – Midlands & South of England Permanent | Field-Based Salary: Up to £DOE (incl. car allowance) + bonus + benefits A global leader in particular protective packaging solutions, supplying high-performance flexible packaging to industrial markets worldwide, alongside their sister company. Due to continued growth, we’re looking for a commercially driven Field Sales Manager to strengthen our Sales team and drive regional growth across the Midlands and South of England. The Role This is a high-impact, autonomous field sales role focused on new business development, account growth, and long-term customer partnerships within industrial and manufacturing sectors. You’ll manage your own territory, delivering consultative, technically led solutions while representing the business professionally in the market. Key Responsibilities Drive new business and sustainable revenue growth within your region Identify, prospect, and convert new customers through structured field activity Conduct customer meetings, site visits, and technical discussions Deliver tailored, consultative sales solutions aligned to customer needs Build strong, trust-based customer relationships Manage pricing, negotiations, and sales pipelines to achieve profitable outcomes Maintain accurate CRM records and provide forecasts, reports, and market insight Represent the business at trade shows, exhibitions, and industry events Collaborate closely with internal teams to ensure excellent customer experience About You Minimum 5 years’ B2B sales experience within industrial or manufacturing environments Proven track record of meeting or exceeding sales targets Technically minded with the ability to understand customer processes and solutions Experienced in managing a field-based sales territory Strong negotiation, communication, and relationship-building skills Organised, self-motivated, and comfortable working autonomously Confident using CRM systems and Microsoft Office Full UK driving licence and flexibility to travel (Packaging experience is advantageous but not essential.) Additional Details Field-based role covering the Midlands & South of England Monthly visits to the site for training and collaboration Occasional international travel may be required Why Join? Join a growing, global business with a strong reputation Supportive, collaborative team culture Genuine opportunity to influence commercial strategy and long-term growth Competitive salary, bonus, and benefits package Interested? Apply now or message us to find out more

Job Title - Customer Experience (CX) Lead Location - Birmingham/Hybrid - travel to other UK sites Salary - £40,000 to £45,000 Customer Experience Lead Champion the Customer. Drive Change. Shape the Future. Bridge Recruitment are working with a leading manufacturing company who are a leader in their field.We have an exciting new role, where we are looking for a Customer Lead person who can come in and make a difference Are you passionate about delivering outstanding customer experiences and making things work better across teams? We're looking for a strategic yet hands-on Customer Experience Lead to put the customer at the heart of everything we do. In this pivotal role, you'll act as the voice of the customer, working cross-functionally with planning, logistics, quality, and production teams to deliver a seamless, high-quality end-to-end customer journey. If you thrive on problem-solving, collaboration, and continuous improvement-and see digital transformation as an opportunity rather than a challenge-this role is for you. What You'll Be Doing Customer-Centric Strategy Champion the customer across the organisation, using feedback, data, and frontline insight to shape service strategies that improve satisfaction and retention.Cross-Functional Collaboration Partner with planning, logistics, quality, and production teams to ensure customer needs are understood, prioritised, and consistently delivered.Issue Resolution & Escalation Lead root cause analysis for customer complaints, delays, or quality issues. Implement corrective actions and clearly communicate outcomes to stakeholders.Continuous Improvement Identify pain points across the customer journey and lead initiatives that streamline processes, remove inefficiencies, and enhance the overall experience.Project Management Drive customer-focused improvement projects from concept through to execution, ensuring clear milestones, engagement, and measurable results.Communication & Reporting Communicate confidently with both internal teams and external customers. Prepare clear, insightful reports on CX performance, trends, and initiatives for senior leadership.Digital Transformation Promote and adopt digital tools such as CRM systems, self-service platforms, and analytics to improve visibility, interaction, and data-driven decision-making. What We're Looking For Proven experience in a customer-facing, operational, or cross-functional role (e.g. Customer Experience, Logistics, Planning, Quality). Strong understanding of end-to-end supply chain and customer fulfilment processes. Excellent communication skills with the ability to influence and align diverse teams. Demonstrated problem-solving and root cause analysis skills. Solid project management experience with the ability to juggle multiple priorities. Confidence working with data and systems such as CRM, ERP, and analytics dashboards. Why Join? This is a fantastic opportunity to make a real impact, shaping customer experience at a strategic level while staying close to day-to-day operations. You'll be empowered to challenge the status quo, drive meaningful change, and help build a truly customer-first culture. Ready to lead the customer journey? Apply now and help us deliver experiences that make a difference

This is a superb opportunity for an experienced medical sales professional to join a market leader in pressure area care solutions. Covering London and the South East, youll work across both acute and community healthcare settings, building strong relationships with clinicians, tissue viability teams, and procurement professionals. The role focuses on driving sales growth, identifying new business opportunities, and expanding into emerging markets, while positioning high-quality pressure care solutions with real clinical impact. Youll need a proven track record in medical device sales, ideally within pressure care or wound care, along with a solid understanding of both acute and community environments. Strong communication skills are essential, as is the ability to combine clinical knowledge with commercial insight. This role suits someone self-motivated and ambitious, who enjoys developing new customer groups and growing a territory. In return, the package includes a competitive salary, uncapped bonus, car allowance, and a strong benefits package, along with excellent long-term career prospects within a respected and growing organisation

Join a new team within a large, established housing organisation in the West Midlands. We're looking for a Customer Engagement Manager to lead the delivery of housing service improvement initiatives across targeted neighbourhoods and intervention schemes. This is a pivotal role focused on improving service performance, estate management standards, neighbourhood quality, and long-term tenancy outcomes across the organisation. Key Responsibilities of a Customer Engagement Manager: Lead the development and delivery of housing service improvement plans, ensuring neighbourhood and estate services are consistent, effective, and aligned with organisational priorities. Use resident feedback, performance data, and operational insight to identify service gaps and drive continuous improvement across neighbourhood and estate management services. Work collaboratively with property services, tenancy services, neighbourhood teams, and commercial functions to implement joined-up solutions that improve service delivery and customer outcomes. Support and coordinate initiatives addressing anti-social behaviour, environmental standards, estate management, and community safety, ensuring a proactive and preventative approach. Lead and manage service improvement and neighbourhood projects, ensuring delivery within agreed scope, budget, and timescales. Develop and implement targeted improvement strategies to reduce tenancy failures, improve neighbourhood performance, and strengthen housing management outcomes. What We'd Love To See From You as a Customer Engagement Manager: Proven experience in housing service delivery, estate management, repairs, or environmental services, with a strong track record of driving service improvement and performance improvement. Demonstrable experience of leading change, implementing new ways of working, and managing improvement projects within a housing or related environment. Strong knowledge of housing management and neighbourhood services, with experience improving service quality, tenancy sustainment, and estate performance. What's On Offer: Permanent contract Hybrid working Competitive salary Company benefits If this Customer Engagement Manager role is for you please apply or contact (url removed)

Over the last 15 years Smarter Business has helped more than 60,000 UK businesses with their business utilities. We work with all major UK energy suppliers across gas and electricity, and we also support businesses with water supplies We make the process straightforward and trouble-free, giving customers one point of contact from quote comparison all the way through to securing your utility contract, which is supported by our market insight and strong supplier relationships. To further expand our reach, we’re looking to engage with exceptional Self Employed Field Sales professionals who can introduce Smarter Business to businesses across the UK and help deliver the savings already enjoyed by thousands of our clients. Your role will be to act as the first point of contact, representing the Smarter Business brand with a professional appearance and a confident, credible approach. You’ll introduce our service, build trust quickly, and gather accurate customer information enabling our consultants to assess the customer’s current position and identify potential savings to be presented back to the client in a detailed report on the options available. Strong communication skills and meticulous attention to detail are essential, along with the discipline to follow the approved process and the ability to explain technical information in clear, simple terms to busy business owners. Smarter Business operates in a highly regulated environment under an Ofgem licence, so you’ll be expected to maintain strict standards of conduct at all times. Our commission structure is simple and built on partnership, a 50/50 share. Agents receive 50% of the net commission received by Smarter Business for any deal successfully facilitated and paid by the utility supplier, and we’re happy to discuss the structure in more detail with suitable applicants. With consistent pipeline building and strong day-to-day activity, this opportunity can generate a steady flow of enquiries and a highly rewarding commission-based income. This is a commission-only position and Field Sales Agents must have a driving licence and a vehicle

At Beiersdorf, we want to help people feel good about their skin and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin and Elastoplast . Your Tasks The Product Development Assistant (Gifting) is responsible for the full end-to-end development and delivery of the seasonal and year-round Gift Pack portfolio for Europe and North America (EUNA), with a particular focus on the Northern Europe (NOE) range. The position plays a key part in shaping strategy, driving commercial performance, and ensuring seamless execution across all gifting initiatives. Gift Pack Strategy & Portfolio Management Partner cross-functionally to build clear, insight-led product range strategies grounded in strong consumer and shopper understanding and aligned to commercial priorities. Contribute to an annual plan that meets agreed sales and profit goals while supporting broader brand and customer objectives. Streamline and maintain processes that enable efficient product development, ensuring they are well documented and communicated across the business. Clearly articulate the gift pack strategy to internal stakeholders to secure alignment and support. Sales & Commercial Delivery Develop the annual Gift Pack range proposal and present recommendations to Commercial teams for adoption in overall business planning. Collaborate with the Sales team to shape account-specific plans, present ranges to buyers, negotiate cost prices, discounts, and trade support, and actively manage sell-through performance to achieve 100% sell-out at Christmas. Execution of Gift Pack Activities Support the on-time, on-budget delivery of all Beiersdorf NOE Gift and Promotional Packs. Manage external agency relationships to produce market-leading pack concepts and designs informed by consumer and shopper insights. Work closely with Procurement, Supply Chain, Controlling, Marketing, and Sales to strengthen and optimise the full end-to-end gift pack development process. Planning & Forecasting Provide Procurement with the annual pack and componentry plan to ensure optimal lead times and purchasing efficiencies. Phase and manage forecasts for all Gift Packs to maximise sales opportunities and minimise risk. Your Profile A background in Buying is advantageous. Driven and passionate. Creative with a strong commercial awareness. Confident in presenting and coaching. Able to analyse data and identify trends and solutions. Strong relationship management. At Beiersdorf, we see you as a person far beyond your title or role. Our goal is to provide the flexibility and support you need for your professional and personal success through our work environment. That is why we have a lot to offer! We offer a competitive salary along with an annual bonus (subject to conditions). Defined contribution pension Private medical & dental insurance Life assurance Critical illness Discounts on products Hybrid & flexible working 25 days holiday (buy & sell holiday) Free parking We embrace Diversity and Inclusion and are committed to providing equal opportunities to all of our applicants regardless of race, gender, age, religion and beliefs, sexual orientation & gender identity, disability, cultural, ethnic or national origins. TPBN1_UKTJ

Job Description Job Title: Senior Front End Developer Location: Hybrid (West Midlands) Type: Permanent (SC Eligible - please note you will need to be eligible for SC Clearance, with 5 continuous years of living permanently in the UK) Role Purpose Our Technology Division has been trusted for more than a decade to deliver mission-critical digital development projects to a range of industries around the world. Our projects cover the entire delivery lifecycle from capturing initial business requirements, through to code development, QA activities – all the way through to release and ongoing production support. The Senior Front End Developer will provide high-quality software development expertise within TXP internal teams and on customer-facing application development projects. The role focuses primarily on React and associated modern front-end frameworks, tools, and best practices. You will play a key role across the full software development lifecycle, contributing to planning, design, development, testing, and deployment, while ensuring adherence to TXP technical and service standards. As a senior member of the team, you will also support and mentor others, helping to build capability and maintain high standards of delivery. We are proud of our culture and values, which guide everything we do: Client Focus – We put our clients at the heart of every decision. Adaptability – We embrace change and thrive in dynamic environments. Responsibility – We take ownership and deliver with integrity. Excellence in Delivery – We are committed to delivering outstanding results. Success & Celebration – We celebrate achievements and learn from every experience. As a Senior Front End Developer, you will embody these values in your leadership, decision-making, and client interactions. Key Responsibilities Provides guidance and accountability for the agreed technical delivery of self, and support other team members. Bring to bear development experience in the production of high quality, systematic technical products to meet both the demands for new or changed Application systems and services. Ensuring all assigned development activities are performed to agreed quality, functionality and time objectives, escalating where appropriate to the Development Manager/Project Manager/Scrum Master if the activities are not going to meet the required objectives. Prioritisation of own development workload according to priority and required project delivery dates. To implement best-practise in support of external and internal project initiatives. Participation in Sprint-based development initiatives and provision of support for all associated rituals Work with TXP and customers to deliver business commitments Direct or indirect involvement in the development of policies, standards and guidelines that support the selection, development, implementation and use of Information Technology within the enterprise To maintain excellent customer relationships and ensure good communication To build excellent relationships with key TXP and customer contacts Mentor and monitor the work of junior staff and contractors and support the internal appraisal process where appropriate Build employee knowledge and skills in specific areas of expertise Skill and Experience Extensive experience in and knowledge of React and other JS frameworks including Remix and React Router. In-depth knowledge of construction and consumption of REST API’s. Server-side-renderin (SSR) and the importance of progressive enhancement. Significant experience of MUI React component library. In-depth knowledge of TypeScript and JavaScript. End-to-End testing (E2e) of applications using modern E2E frameworks, notably Playwright. Good experience of Scrum-based approaches, Sprint planning and rituals A good understanding of the principles of software design, implementation and deployment Systems thinking - the ability to see how parts interact with the whole ("big picture"-thinking) An insight into some of the business verticals for TXP customers for whom applications are being developed/enhanced Demonstrable experience in quality control of solution and application developments Exposure to and an understanding of some of the following is highly desirable: Technical architectures Agile methodologies Cloud technologies (Azure/AWS) CI/CD Excellent time management and prioritization skillsPersonal Characteristics Outstanding track record in development with demonstrable success in previous roles Ability to work at a detailed level, understanding all aspects of the development process Very high attention to detail coupled with a focus on quality Must demonstrate a logical approach to problem solving Ability to explain complex technical issues in a way that non-technical people may understand Good interpersonal skills with the ability to communicate well; both written and verbal The ability to work well both on an individual basis and within a team Ability to prioritise and co-ordinate activities and to handle multiple tasks Self-motivated and able to work under pressure and to challenging deadlines Driven, energetic and enthusiastic, with a ‘can do, will do’ approach Proactive, highly disciplined and capable of researching and implementing solutions from scratch Strong desire to make a significant contribution to team achievements and willingness to help others less experienced Strong Emotional Intelligence Good people development and management skills Education / Qualifications Formal education in Computer Science, Engineering, or a related field is beneficial but not essential. Equivalent experience, certifications or demonstrable skills are equally valued Benefits: Uncapped OTE- high earning potential for top performers. 25 days annual leave (plus bank holidays) An additional day of paid leave for your birthday (or Christmas eve) 4% Matched employer contributed pension (salary sacrifice) Life assurance (3x) Access to an Employee Assistance Programme Private medical insurance through our partner Aviva. Cycle to work scheme Corporate eye-care vouchers Access to an independent financial advisor 2 x social value days per year to give back to local communities. Grow with us: Work on exciting new projects If you want to avoid getting stuck with the mundane, you’re in the right place. We work in many sectors with fantastic clients, so you’ll always be working on something exciting and challenging. Career growth – we’ve got you! We recognise that you might have a career path planned out and you might need some support to help you move forward. We’re here to support you and make the most out of your time with us, through challenging work, opportunities to grow and learning and development opportunities. Be part of the TXP growth journey We are a high growth, fast paced environment. We currently have 200+ employees and work with clients across the UK. Joining TXP means you’ll be part of that

Job Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims and risk. At the heart of our operations is our flagship IoT product developed for our client – a patented, self-install water leak detection device that helps protect homes from costly water damage. Water damage is the leading cause of home insurance claims, costing around $17bn annually across the US and UK. Our client’s device is already delivering impact through partnerships with major insurance brands such as Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity to play a key role in delivering world-class customer support for our client. You’ll support customers who use our client’s leak detection product, handle alerts, book engineer visits, and troubleshoot technical issues with the device and app. This role is hands-on, cross-functional, and ideal for someone who enjoys blending technical problem-solving with exceptional service. Key Responsibilities * Respond to customer queries related to the product and app * Manage customer interactions in the event of a leak alert * Handle job bookings and take payments when required * Schedule appointments and coordinate with the engineering team * Use the CRM system to manage support tickets, track customer journeys, and escalate issues to the product or technical teams * Communicate clearly and professionally with customers, colleagues, and management * Provide insight and feedback on the customer experience and product functionality Note: Fluency in Danish is essential for this role. What We're Looking For Essential Skills & Experience * Minimum 2 years in a technical customer support role * Strong verbal and written communication skills * Experience supporting tech products in a customer-facing environment * Confident working with Apple and Android operating systems * Well-organised with strong problem-solving and analytical skills * Positive, proactive, and solution-oriented approach * Ability to troubleshoot effectively and follow structured procedures * Naturally curious and innovative mindset Desirable * Knowledge of domestic plumbing and heating systems * Experience working with insurance or financial services products Additional Details * Location: Central Birmingham * Work Model: Hybrid (upon successful completion of probation) * Reports To: Global Customer Services Manager * Direct Reports: None Ardour Associates values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. #Customerservice #insurance #Opentowork #Danish

Were excited to be recruiting a Digital Asset Management and Service Catalogue Specialist into a brand-new role that will play a key part in transforming how our organisation manages, governs, and delivers digital services. This is a rare opportunity define best practice and embed structured ways of working from the ground up. Working at the heart of our Technology and Insight / Digital and Data Team, youll support the development of robust asset management processes, creating and maintaining our Service Catalogue, and driving a high-quality, data-driven approach to asset and configuration management. Youll collaborate with service owners, digital support teams, and key stakeholders to ensure our catalogue and asset repositories are accurate, accessible, and continuously improving. If you thrive on creating clarity from complexity, enjoy building new processes, and want to play a pivotal role in strengthening our digital foundations, this is the perfect opportunity to make your mark. What you will be doing. Develop and implement formal service management processes, including policies, process flows, and measurement systems to manage the Service Catalogues effectively Deliver dashboards and configurable reports to enable data-driven decision-making. Work flexibly and with integrity to meet the needs of the WMCA and Technology and Insight / Digital and Data Team. Work closely with service owners, digital and data support staff, and customers to ensure the catalogues meet their needs and accurately represent available services. Identify and communicate discrepancies in asset and configuration data or required adjustments to the relevant teams for resolution. Maintain the Request Catalogue within the ITSM tool, ensuring it includes new services, updates existing ones, and removes retired services Create, populate and update the Business and Technical Service Catalogue, ensuring alignment with the Request Catalogue Ensure all service information in the catalogue is accurate, up-to-date, and relevant by investigating data sources and ensuring the catalogue reflects the current service landscape Regularly review the catalogues usage and value, seek feedback, and make improvements to its structure, content, and accessibility Ensure the Service Catalogue is integrated with ITSM tools and processes, supporting service requests, incident management, and change management workflows Oversee the lifecycle of assets, from maintenance to disposal. Ensure all assets are correctly configured lifecycle management, using systems such as the MS Intune, Ivanti Neurons, Snow and FreshService. Maintain a central repository for asset and configuration data, ensuring auditability, version control, and hierarchical structuring. Verify the accuracy of assigned maintenance plans and use checklists and system-generated reports to confirm correct application. Schedule regular inspections and capture evidence to meet statutory and regulatory requirements, ensuring alignment with compliance principles. Review non-conformance reports, categorise issues by severity, and assign ownership for resolution Route requests, track progress, and integrate with internal/external suppliers using ServiceDesk and work orders. Support automation thresholds and efficiency improvements through workflow configuration and mobile capabilities for field data entry. Whats essential. Proven experience as an IT Asset Management Specialist, covering hardware, software licensing and compliance following the ITAM framework. Software Asset Management (SAM):Strong experience in managing software assets, including licensing, compliance, and utilisation. Familiarity with tools such as Snow SAM, Microsoft Intune, Endpoint Management, and Office 365/Azure AD/Active Directory/Exchange/M365 is highly valued IT Asset Management (ITAM):Strong experience in inventory management and reconciliation of hardware, peripherals, software services, and licences. This includes maintaining accurate records, overseeing the full lifecycle of assets (provisioning, decommissioning, compliance tracking, and disposal), and ensuring compliance with contractual and regulatory standards Configuration Management:Experience with configuration management databases (CMDB), ensuring all assets are accurately represented, physically present, and compliant with documentation standards. This includes cross-referencing physical assets with digital records and managing asset data entry and maintenance in systems such as AMIS Service Catalogue Management: Strong experience in managing a Service Catalogue for an organisation, or IT team. Strong knowledge in preparing regular and ad hoc reports from asset registers to support governance activities, audits, and continual service improvement Skilled in identifying, logging, and resolving technical problems with software applications and hardware issues relating to Asset Management and Service Catalogues. Strong analytical abilities, effective communication, and the ability to work collaboratively across teams Location. The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office. How to apply. Applying for a role with WMCA is straightforward. Follow these steps to get started. Create your Careers Account. Register with your name, email address, and a password. Build your Profile. Upload your CV to help populate your career and education details. Write your Supporting Statement. Make sure to address each of the required essential criteria. Submit your application. Do one final check and once complete, click submit. Anonymised Applications. Your uploaded CV wont be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. Its your chance to showcase your skills and experience. Using Artificial Intelligence (AI) We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site. Reasonable adjustments. If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team (). Salary and benefits. We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered. We offer a comprehensive benefits package that includes: Local Government Pension Scheme ( one of the most generous pension schemes in the UK ). Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs). 28 days paid annual leave (with an option to purchase more) + Statutory days. EV car benefit scheme Healthcare plans. Discounted gym membership, will writing, and mortgage advice. An option to buy a bicycle , including e-bikes and adapted pedal cycles, at a discounted rate. 3 days of paid leave each year to volunteer . Interest-free financing through SmartTech to buy the latest technology Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA. Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts. Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses. For more information, please visit the benefits page on our career site. Why join WMCA? WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home. We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day. Our Values. Our behaviours sit at the heart of our values, helping to shape how we work together as WMCA employees and setting clear expectations. Collaborative Team Focused working as part of team, managing and leading Service Driven customer, resident and partner focused Driven Empowered and Accountable taking ownership and leading when needed Performance Focused being ambitious and going the extra mile Inclusive One Organisation Mindset believe in each others expertise Open and Honest Communication we do what we say we are going to do Innovative Forward Thinking embrace change and open to new possibilities Problem Solving go for clear and simple whenever possible Creating an inclusive workplace. WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. Were a Disability Confident Employer with Leader status, committed to interviewing applicants with disabilities who meet all the essential role criteria. We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all. We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould. We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying Right to Work in the UK Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). TPBN1_UKTJ

Product Manager – Theatre Products, Surgical Instruments, Procedure Packs, Drapes, Gowns etc. A market leading UK listed company specialising in the provision of theatre services and products to NHS and private hospitals throughout the UK. Access to South Wales x 1 per week £45-55k Basic Salary. Company – Market leader in theatre product supply • Excellent career progression opportunities, • Structured training, • Listed on the London Stock Exchange Product portfolio. • Custom Procedure Packs, • Single Use Instruments, • Wound Care Packs, • Dressing Packs All sold into a variety of surgical specialities Why This Role Stands Out: - Influence and Innovation: Be at the forefront of shaping the adoption of value-added solutions in hospital and acute care settings. Your strategic vision will drive the end-to-end delivery of product marketing. - Market Leadership: Act as the voice of the market and customer, owning the go-to-market strategy, messaging, and positioning for our acute care portfolio. Ensure our products resonate with target audiences and deliver meaningful business impact. - Collaborative Environment: Work closely with multiple business functions, translating clinical and commercial insights into compelling marketing initiatives. Drive product adoption, customer engagement, brand differentiation, and measurable growth. Key Responsibilities: - Product Expertise & Insight: Gather and interpret market and customer insights, segment the product portfolio, and analyse sales data to inform product development and promotional decisions. - Go-to-Market Planning & Execution: Lead the development and execution of the annual product marketing plan. Grow awareness and drive product adoption through digital and traditional media campaigns. - Pricing & Product Merchandising: Define product messaging and positioning, set product pricing, and ensure the accuracy and enhancement of product copy and visual imagery. - Customer Engagement: Facilitate product presentations, attend customer meetings, and represent the company at industry tradeshows, conferences, and exhibitions. - Cross-Functional Collaboration: Work closely with sales, clinical, commercial, and design teams, as well as commercial partners, on marketing strategy and product development. Person Specification: - Education: Bachelor’s degree in Marketing, Business, Communications, or related field. CIM and/or IDM training is desirable. - Skills/Knowledge: Proficient in Microsoft Office applications, excellent communication and project management skills, strong copywriting abilities, and familiarity with marketing automation, CRM, and analytical tools. - Experience: Minimum of 3 years in product marketing, product management, or related roles. Experience within medical supplies, medical devices, or healthcare-related roles is advantageous but not essential. - Personal Qualities: Confident self-starter with a positive attitude, results-driven, and passionate about product marketing and customer focus. To apply for this – or any of our exciting opportunities in the medical devices sales market – Apply Online Progress Sales Recruitment is a specialist sales only medical recruitment consultancy dedicated to offering client and applicants alike the highest levels of service. With over 8 years experience in recruitment we specialise in the following areas of work - Nurse Advisers, Clinical Specialists, Theatre Sales Specialists, Sales Executives, Business Development Managers, Team Leaders, Sales Managers, Sales Directors and all other sales focused roles within the medical sector. Our core therapy areas include Vascular,Endoscopy, Urology, Neurology, ENT, Infection Control, Anaesthesia, Blood Products, Diathermy, Infusion, Orthopaedics, Surgical Instruments and all PCT, Primary, Secondary, Theatre and Rehabilitation products

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a Head of Retail and Customer Insights to join our growing online business. Purpose of the role: To lead our customer insight, market intelligence and advanced analytics function. Scope of the role: Key leader responsible for transforming complex data into powerful insights that shape commercial decisions, improve customer experienceand accelerate our growth. The role requires a unique blend of data expertise, strategic thinking and creative problem solving, leveraging AI and machine learning to unlock value from large and evolving data sets. Oversee a multidisciplinary insight team, providing leadership across customer analytics, market research, segmentation, predictive modelling and customer lifetime value. Key Responsibilities: Customer & Market Insight - Lead the end-to-end customer insight strategy across the organisation, ensuring a deep, real-time understanding of shopping behaviours, needs, motivations, and trends. - Own the integration and interpretation of external market data , competitor intelligence, industry trends, and macroeconomic influences. - Oversee continuous and ad-hoc research programmes (qualitative and quantitative), customer panels, and brand tracking. Data Analytics & Modelling - Drive the development of advanced customer models , including segmentation, propensity models, churn prediction and customer lifetime value. - Use AI and machine learning tools to analyse large, complex data sets and scale automated insight generation. - Partner with data engineering teams to ensure robust data pipelines, governance, and data quality. Strategic Leadership & Collaboration - Translate data-driven insights into compelling narratives and actionable strategies for senior leadership, commercial teams, and store operations. - Influence decision-making in key areas such as pricing, promotions, marketing, loyalty, product range, personalisation, and digital experience. - Foster a culture of experimentation, data literacy, and customer-centric thinking across the organisation. Team Management & Development - Lead, develop, and mentor a high-performing team of customer insight specialists, analysts, data scientists, and researchers. - Champion innovation and new methodologies in research, analytics, and AI adoption. Our Values We love our customers : - You are curious you are open minded, take risks, fail fast and learn quick We look after our own Your are authentic You use your strengths , are genuine & consistent We work together • You are collaborative - You work cross functionally, build external relationships We hate waste:, • You are influential - You set the direction, you shape the plan We Care: You are brave - You make tough decisions for the greater good Benefits: A competitive salary with an excellent benefits package 25 days holiday, plus 8 days bank holiday 15% store discount, 30% club individual restaurant discount Discounted gym membership Charity fundraising events Educational sponsorship Enhanced maternity/paternity leave Long service awards Reward & recognition #LI-LK1> TPBN1_UKTJ

Birmingham Basic to £60,000 Healthy Pension Health Cover 27 days holidays 3x Salary DIS This is not a “keep-the-lights-on” role. It’s a build, scale, influence and make-your-mark role. If you’re looking for comfort, this isn’t it. If you’re looking for impact, influence and a platform to build something meaningful – let’s talk. This business is growing fast, and the commercial engine of the business will be pivotal to that growth. That’s where you come in. As Contracts Manager, you’ll take ownership of the heartbeat of the organisation: customer service, projects, pricing discipline, margin, systems, and data. You’ll shape how commercial decisions are made, how teams perform, and how customers experience the business as it scales. If you like challenge, complexity, and the chance to genuinely influence how a business runs, read on. Why this role will stretch you You’ll be trusted with real influence. This role sits at the centre of the business, working closely with the Finance & Commercial Director and partnering across Sales, Supply Chain, Technical and Finance. Your insight will shape decisions, not just report on them. You’ll lead teams that matter. You’ll own and develop Customer Service and Projects – coaching managers, building capability, and setting a culture of accountability, empowerment and data-driven thinking. You will turn complexity into advantage. From pricing and margin improvement to large project governance, you’ll bring structure, discipline and commercial rigour where it counts. You’ll drive systems, not fight them. You’ll optimise how the ERP and CRM are managed, and use that to improve data integrity and reporting, and help build capability that actually supports growth and customer excellence. You’ll leave things better than you found them. Continuous improvement isn’t a slogan here. It’s expected. Processes, performance, customer experience – all fair game. What you’ll actually be doing Leading and developing high-impact commercial teams Driving margin improvement, pricing discipline and operational efficiency Owning commercial performance metrics and turning insight into action Overseeing complex quotations, tenders and strategic projects Embedding smarter use of ERP and CRM systems Acting as the commercial voice in cross-functional decision making This is a hands-on leadership role for someone who enjoys both strategy and execution. Who this will suit You’re already operating in a commercial, sales or operational role with a significant degree of responsibility and want a role with more scope, more influence and more challenge. You’re likely to have Strong commercial instincts and a sharp analytical mind Proven experience leading multi-functional teams in a manufacturing environment Confidence working with ERP systems (NetSuite experience is a big plus) A track record of improving processes, performance and profitability The ability to zoom out strategically – and dive in when needed You don’t need everything perfectly polished. You do need curiosity, drive, and the confidence to challenge the status quo. The payoff A pivotal role in a growing, ambitious business Clear visibility and influence at senior leadership level Real opportunity to shape systems, teams and outcomes Stretch, autonomy and room to grow as the business grows Send your CV and let us know why you would love to know more about this role. Richard York: Call on (phone number removed)

Manufacturing Builders Merchants Company Reporting to the Managing Director the Finance Director is a key member of the regional management team , acting in a business-wide role to proactively support the to maximise delivered value. Work to protect the assets of the business, ensure compliance with financial regulation and ensure appropriate care and diligence is taken in the corporate governance of the region. Considerable post-qualified experience gained from both business finance/performance roles and accounting & financial control roles. • Qualified ACA, ACCA or CIMA The Finance Director will have a deep level of operational knowledge, to enable critical review and challenge of key decisions and information across all functional disciplines within the business unit . The role leads the finance function and financial capability for the region, providing business and performance insight and challenge. The Finance Director is a steward for the business with an eye to promoting governance in the BU, and provides a business and financial control ethos. However, importantly, the Finance Director is also a catalyst for accelerating value optimization in the business, on behalf of the shareholders. • .Provide financial oversight and final recommendation which considers all key business aspects, to the MD., • Lead the business planning process. Review and challenge operational assumptions with the BUMT before critical decisions are taken, and for inclusion in plans and forecasts. Provide accurate and insightful financial information to support the creation and articulation of the business plans., • Challenge and encourage the business unit to optimise value from the landbank, delivering the anticipated financial performance, but maintaining the Group’s customer centric ethos. Together with the MD, lead the development of the BU business strategy, in conjunction with the wider BUMT. Support the strategy with financial analysis. Provide critical oversight of the core finance outputs and processes operated by the Finance Manager and team. • Provide an overview to ensure robust financial processes and controls are consistently maintained., • Work with the BUMT to actively identify business risks, driving possible mitigating solutions well in advance of potential risks crystallising. Horizon-scan for potential opportunities for the business to deliver, to help shape the future of the business., • Create a team of suitably qualified and experienced finance staff and develop both technical and soft skills in the team., • Drive the attraction and retention of key talent within the Finance function through a positive and engaging approach. Partnering the MD on all new business decisions, including land acquisitions., • Sign off the financial models, having considered financing options and cash flows, timescales, tax implications and accounting implications. Write the final recommendation to the MD which considers all aspects of the deal, including technical, commercial, sales, as well as finance elements., • Obtain a true understanding of costs and risks for each site, drawing on knowledge from regular site visits. With this background, provide active review and challenge of the costs incurred to date/ cost to complete projections for each site (Cost Value Reconciliations (CVR) prepared by the Commercial team). Attend P&L meetings, and, challenge whether cost excesses/savings are expected and should be recognised. Look for trends in production differences, necessary fixes and expected cost changes., • Working with the Production and Sales Directors, ensure the sequence of site delivery considers the appropriate risk factors, but optimises site ROCE

Birmingham Basic to £60,000 Healthy Pension Health Cover 27 days holidays 3x Salary DIS This is not a keep-the-lights-on role. Its a build, scale, influence and make-your-mark role. If youre looking for comfort, this isnt it. If youre looking for impact, influence and a platform to build something meaningful lets talk. This business is growing fast, and the commercial engine of the business will be pivotal to that growth. Thats where you come in. As Contracts Manager, youll take ownership of the heartbeat of the organisation: customer service, projects, pricing discipline, margin, systems, and data. Youll shape how commercial decisions are made, how teams perform, and how customers experience the business as it scales. If you like challenge, complexity, and the chance to genuinely influence how a business runs, read on. Why this role will stretch you Youll be trusted with real influence. This role sits at the centre of the business, working closely with the Finance & Commercial Director and partnering across Sales, Supply Chain, Technical and Finance. Your insight will shape decisions, not just report on them. Youll lead teams that matter. Youll own and develop Customer Service and Projects coaching managers, building capability, and setting a culture of accountability, empowerment and data-driven thinking. You will turn complexity into advantage. From pricing and margin improvement to large project governance, youll bring structure, discipline and commercial rigour where it counts. Youll drive systems, not fight them. Youll optimise how the ERP and CRM are managed, and use that to improve data integrity and reporting, and help build capability that actually supports growth and customer excellence. Youll leave things better than you found them. Continuous improvement isnt a slogan here. Its expected. Processes, performance, customer experience all fair game. What youll actually be doing Leading and developing high-impact commercial teams Driving margin improvement, pricing discipline and operational efficiency Owning commercial performance metrics and turning insight into action Overseeing complex quotations, tenders and strategic projects Embedding smarter use of ERP and CRM systems Acting as the commercial voice in cross-functional decision making This is a hands-on leadership role for someone who enjoys both strategy and execution. Who this will suit Youre already operating in a commercial, sales or operational role with a significant degree of responsibility and want a role with more scope, more influence and more challenge. Youre likely to have Strong commercial instincts and a sharp analytical mind Proven experience leading multi-functional teams in a manufacturing environment Confidence working with ERP systems (NetSuite experience is a big plus) A track record of improving processes, performance and profitability The ability to zoom out strategically and dive in when needed You dont need everything perfectly polished. You do need curiosity, drive, and the confidence to challenge the status quo. The payoff A pivotal role in a growing, ambitious business Clear visibility and influence at senior leadership level Real opportunity to shape systems, teams and outcomes Stretch, autonomy and room to grow as the business grows Send your CV and let us know why you would love to know more about this role. Call Richard York on 01925 937311 TPBN1_UKTJ

Job Opportunity: Area Sales Manager (North UK &NI) Company: Kranlyft UK Location: Field-based (Region North UK and NI) | Reporting to Bristol HQ, including monthly visits to Bristol HQ. Regular overnight stays will be required to cover the territory. Salary: £40,000 – £47,000 Base + Commission + Company Car Kranlyft UK is the exclusive master distributor for industry-leading lifting brands, including Maeda Mini Cranes, Klaas Aluminium Cranes, and Terex Self-Erecting Tower Cranes. We are looking for a high-energy Area Sales Manager to drive growth and join our welcoming team. The Role You will be responsible for the full sales lifecycle, identifying new business opportunities while nurturing our existing network of valued customers, including rental companies and specialist contractors. * Territory Growth: Develop and execute a 12-month sales strategy to exceed revenue targets. * Expert Consultation: Conduct on-site equipment demonstrations, showcasing the technical superiority of the Maeda and Klaas ranges. * Relationship Management: Develop new business relationships and maintain our existing customer relationships, ensuring Kranlyft remains the partner of choice for lifting solutions. * Market Insight: Stay ahead of 2026 trends, particularly the emerging opportunites for electric/zero-emission mini cranes and smart lifting tech. What We’re Looking For * Experience: 3–5+ years in capital equipment sales, ideally within plant hire, material handling, or cranes. Other experience considered. * Tenacity: A proven track record of securing new business and closing high-value deals. * Technical Savvy: Ability to understand and explain load charts, hydraulic systems, and safety regulations. * Flexibility: This is a field-based role requiring extensive travel and a valid UK driving license. Why Kranlyft UK? * Premium Product Line: Represent the world-renowned Klaas and Maeda brands and the innovative Terex series. * 2026 Benefits Package: Competitive salary, company car, commission and private healthcare. * Future-Focused: Join a company leading the "Green" lifting revolution with zero-emission battery models. * Support: Full technical training provided at our Bristol facility

Your new company This community‑focused organisation based in the Midlands is undertaking significant transformation to modernise its operations and enhance the experience it delivers to its customers and stakeholders. With a strong sense of purpose and a commitment to continuous improvement, it is building internal capability to support a wide range of transformation programmes across people, processes, and technology. As part of this investment, a new opportunity has arisen for a Lead Business Analyst to take ownership of the business analysis function and play a key role in shaping the future of change delivery. Your new role In this role, you'll lead and develop a team of Business Analysts and help define the organisation's approach to business analysis. You'll work closely with colleagues across the business to ensure that insight‑driven analysis supports effective decision‑making and successful delivery. Key responsibilities include: Managing, mentoring, and developing a team of Business Analysts, embedding consistent methodologies and fostering a collaborative working culture Partnering with stakeholders to explore challenges, define opportunities, and guide decision‑making through robust analysis Overseeing resource planning and allocation to ensure effective support across multiple change initiatives Leading reviews of operational processes and customer journeys, producing high‑quality documentation and actionable insights Embedding a benefits‑focused approach, ensuring recommendations are grounded in evidence and aligned with organisational goals Leading and developing the organisation's business‑led testing approach, ensuring test plans, test scripts, and UAT preparation are robust and fit for purpose Coordinating testing activities to ensure solutions are credible, high‑quality, and deliver measurable benefits before go‑liveWhat you'll need to succeed You'll bring a blend of leadership, analytical expertise, and stakeholder engagement, supported by experience of leading teams and a strong track record of delivering analysis in agile or traditional environments. You will have excellent communication skills, with the ability to simplify complex information for a range of audiences. You will be proficient in techniques such as journey mapping, requirements engineering, benefits modelling, and impact assessment. You will also bring a proactive, resilient approach, strong organisational skills, and the ability to manage competing priorities while supporting the development of your team. Experience of planning and coordinating business‑led testing, including test scripts, test plans, and UAT readiness, will be essential. A recognised Business Analysis qualification is desirable. What you'll get in return You'll be part of an organisation that places people at the heart of its mission. In addition to a fulfilling role, you'll benefit from a competitive salary package, generous annual leave, flexible hybrid working arrangements, enhanced pension contributions, access to health and wellbeing support, and opportunities for professional development and career growth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

OEM Account Manager Building Envelope Location: National (UK) Field-based Are you ready to shape the future of building envelope innovation? At SFS, were redefining performance, sustainability, and partnership across the construction sector. Were looking for an ambitious OEM Account Manager who combines technical insight with commercial drivesomeone who thrives on creating meaningful relationships and driving specification-led growth. About the role As our national OEM Account Manager, youll play a pivotal role in developing, managing, and growing relationships with our key OEMs. Youll act as a trusted advisor to their R&D, technical, and senior commercial teamshelping to build fully integrated, designed-in systems that meet stringent performance standards and support their long-term competitiveness. Collaborating closely with the Head of OEM and Product Managers, youll ensure our full Building Envelope product rangefrom roofing and cladding to fall protectionis represented with technical accuracy and strategic intent. Youll champion innovation, protect market share, and spot new opportunities that expand our reach and strengthen SFSs leadership in the field. What youll do Take responsibility for a portfolio of Building Envelope OEM accounts, acting as their main point of contact. Partner with internal commercial, product, and technical teams to deliver fully integrated specification solutions (BIM, standards, warranties, system testing). Lead OEM activities in the absence of the Head of OEM and help drive cross-functional collaboration across national sales and product teams. Identify new market and product opportunities through proactive business development. Monitor competitor activity and report valuable market intelligence that drives innovation and organisational advantage. Support first-class customer service delivery, ensuring our OEM network encounters excellence at every step. What were looking for Proven experience within the Building Envelope sector with a strong grasp of technical applications and commercial strategy. A relationship builder with outstanding communication and negotiation skills. Strategic thinker with strong business and market awareness. Proactive, collaborative, and highly organisedable to manage competing priorities and deliver results to deadlines. Comfortable working with senior stakeholders, providing solutions that combine technical depth with commercial value. Why SFS? Join a business thats committed to innovation, quality, and partnership. Youll have the freedom to influence strategy, shape relationships with key partners, and ensure SFS remains the supplier of choice in a fast-evolving construction landscape. If youre commercially astute, technically curious, and ready to make a visible impactthis is your opportunity to define whats next. What you will get in return Performance-based bonus 26 days annual leave per year plus statutory bank holidays Participation in the SFS Group profit-sharing scheme Enrolment into the SFS Health Cash Plan scheme Private health insurance Company car Training and development opportunities Company pension scheme with salary sacrifice option If you are interested in the role and feel your skills and experiences align with this opportunity, please don't hesitate to apply. We look forward to receiving your application. TPBN1_UKTJ

National Account Manager - Foodservice Retain. Grow. Upsell. Make premium hydration even bigger Join one of the UK’s most dynamic premium water companies. Tŷ Nant Waterproduces and distributes a portfolio of leading water brands across 4 production sites in England, Scotland and Wales — including Tŷ Nant, TAU, Llanllyr Source, Decantae, Strathmore and Fonthill Spring Water. Together, these brands give Tŷ Nant one of the strongest and most versatile water portfolios in the UK. The company supplies customers across retail, luxury hospitality, national hotel and QSR groups, wholesale and on-trade distribution, forecourts, travel-catering, NHS and emergency services, utilities, private label, and major leisure, sports and arena venues. Recognised in the Sunday Times 100 50 (2025), Tŷ Nant’s rapid expansion is driven by increasing customer numbers, entry into new sectors and a commitment to delivering an exceptional customer experience. This momentum is creating significant opportunities for talented people who want to make a meaningful impact in a fast-scaling organisation. With natural sources in both England Wales and Scotland, the company manufactures across multiple formats —glass, PET, aluminium cans, aluminium bottles, Tetra Pak We’re now hiring a National Account Manager to retain, manage and strategically develop the company’s Foodservice and OOH accounts. With a significant proportion of customers currently engaging with only part of the portfolio, the role focuses on broadening their range, strengthening multi-brand partnerships and increasing category visibility. You will identify trends, emerging opportunities and areas of untapped potential within each account, ensuring they are realised through thoughtful, long-term growth planning. The role Retain, manage and develop Foodservice accounts across our trading areas. Identify upsell opportunities across the full portfolio Seek to identify new retailers within the Foodservice channel Understand each account’s needs, gaps and purchasing behaviour to grow share and drive incremental revenue. Build strong, strategic relationships with buyers and key stakeholders across top customers. Deliver compelling brand storytelling that elevates the extensive Tŷ Nant portfolio About You: Proven experience managing national accounts within the drinks sector, with a strong understanding of how major customers buy, review and grow categories. A strong track record of strategic account development — broadening product ranges, increasing portfolio penetration and driving sustained year-on-year growth within existing customers. Commercially sharp, with excellent negotiation, forecasting and financial acumen, coupled with the ability to build trusted, long-term relationships at multiple stakeholder levels. A confident storyteller who can articulate premium brand values, influence customer perception and secure multi-brand opportunities across diverse account structures. Highly motivated by autonomy, responsibility and the opportunity to deliver measurable impact across high-value national accounts. Organised, analytical and forward-thinking, with the ability to identify trends, uncover untapped potential and translate insight into long-term, actionable growth plans Please “Apply Now” to be considered. Advocate Group is the sole and exclusive talent partner for Ty Nant. All direct or third party applicants will be forwarded to Advocate Group for processing. We are an equal opportunities employer and welcome applicants from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age

Midlands/South West| Monday to Friday | 37.5 Hours Shape the future of Endoscopy services across the Midlands & South West Are you a clinically credible endoscopy professional with a commercial mindset and a passion for education, innovation and partnership? My client seeks an Endoscopy Business & Education Specialist to combine clinical expertise with consultative sales leadership, transforming how endoscopy services are delivered. In this high-impact, field-based role, you’ll work with stakeholders to drive revenue growth, support education, and implement best practices across endoscopy departments. If influencing change, translating clinical insight into commercial success, and improving patient care excites you, this is your opportunity to make a measurable impact. To be successful, you’ll need at least 3 years of UK-based relevant experience, including training delivery, excellent written and verbal communication skills and customer facing presentations. Key Responsibilities * Achieve territory sales and margin targets, retaining and growing recurring revenue. * Deliver endoscopy service solutions at sales and tender stages, collaborating with Business Development and operations teams. * Develop business plans and deep knowledge of Endoscopy services (Maintenance, Managed, Modernisation, Equipment & Interim solutions). * Build trusted relationships with decision-makers, opinion leaders, and clinical teams. * Support education initiatives, including training delivery and customer/patient education events. * Provide clinical, technical, and commercial support to internal teams for bids, proposals, and contract management. * Analyse data to reduce repeat repairs and optimise service performance. * Lead or support projects to develop services, drive innovation, and explore growth opportunities. Requirements * Clinically qualified, degree preferred. * Minimum 3 years UK-based experience, ideally 5+ in a clinical modality. * Experience in customer-facing, commercial roles. * Strong training delivery, presentation, and communication skills. * Financial, operational and commercial acumen. Mobility * Home-based with frequent UK travel; occasional international travel. Benefits * Private healthcare * Employee Assistance Programme * Pension Scheme * Electric Car Scheme * Cycle to Work Scheme If this role fits your skills and ambitions, contact Louise at One to One Personnel or email your CV

Shape the future of housing – support real projects that deliver change for colleagues and tenants. Customer Experience & Insight Location: Birmingham, B15 Salary: National Minimum Wage Hours: 35 hours per week Contract: Fixed Term internship, 12 Months Starting: 7th September 2026 About Midland Heart We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Customer Experience Team — where you'll gain hands-on experience supporting tenant engagement, complaints analysis, and service improvement in a fast-paced dynamic organisation. Your Role: You'll apply your academic knowledge to real-world challenges – working alongside experienced Customer Experience professionals whilst gaining insight into tenant scrutiny, complaints trends, and service design. You'll develop a first-hand appreciation of how our Customer Insight team uses feedback to explore themes and outcomes that improve services — directly benefiting colleagues and tenants. Your day to day will see you: * Supporting communication with tenants through various channels to promote engagement and scrutiny opportunities. * Assisting in the organisation of tenant meetings, ensuring accurate records are kept and actions are tracked to completion. * Helping coordinate "deep dive" activities by collating data and analysing findings related to customer satisfaction and complaint trends. * Contributing to the preparation of case studies and presentation materials that explore service improvement opportunities. * Researching best practices in the housing sector and beyond to help improve how we handle complaints and engage with our communities. What we're looking for: * Currently studying (or recently completed) a degree in Social Policy, Business Management, Psychology, or another related discipline. * Strong organisational skills and an interest in how customer feedback can drive business change. * Excellent interpersonal skills with the ability to communicate clearly with a diverse range of stakeholders and tenants. * An analytical mind with the ability to research information and summarise findings effectively. * Enthusiasm, openness to feedback, and a genuine desire to learn. Applications close on Sunday 15th February 2026. Assessment Centre – Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th – 27th March 2026. Final Interview – Interview with the hiring manager to showcase your career ambitions. Start your journey- Start with Midland Heart in September 2026. Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date. Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form No agencies please

Relationship Manager Location: Birmingham or Cardiff Contract: Full-time Working Pattern: Blended working Reporting to: Head of Company Relationships About CCW CCW is the independent, passionate voice for water consumers across England and Wales. Every year, we help thousands of people by providing free, expert advice and resolving complaints with care, clarity and compassion. We champion consumer rights, deliver influential research, and work with governments, regulators and water companies to drive meaningful change. We are united by our values — Positive Energy, Respect for all, Innovative spirit, Delivery of our promises, and Engaged as one (PRIDE) — and expect all colleagues to bring these to life through their work. The Role We are looking for a confident, analytical and influential Relationship Manager to lead CCW’s day‑to‑day engagement with water companies. You will build strong relationships, challenge performance, and use evidence to drive improvements that enhance outcomes for consumers. In this high‑impact role, you will act as the main point of contact for your allocated company/companies — providing insight, influencing decisions, and ensuring customer needs remain at the heart of the water industry’s work. Key Responsibilities Lead CCW’s relationship with allocated water companies, acting as their main day‑to‑day contact Build constructive relationships and challenge company performance, policies and behaviours Maintain up‑to‑date knowledge of company operations, performance, regulatory requirements and industry issues Coordinate meetings, information exchange and follow‑up actions with companies Use evidence from research, complaints, data and assessments to influence improvements Contribute to company assessments on issues such as complaints, debt, and incident handling Support consumer challenge groups, customer panels and accountability sessions Work with policy, research and customer service colleagues to share insight and identify trends Prepare briefings, reports and updates for the Executive Team and Board Represent CCW at meetings, panels, conferences and occasionally in media activity Support cross‑industry comparisons and highlight best practice This role includes travel across England and Wales, occasionally with overnight stays. About You Essential skills & experience: Strong analytical skills with the ability to interpret complex data and evidence Experience influencing performance and driving improvement through challenge Ability to build productive relationships with diverse internal and external stakeholders Excellent communication skills, able to convey insight clearly in meetings and writing Confident working with senior industry figures and presenting to internal leadership Proactive, organised and able to manage multiple priorities Desirable: Experience within a regulatory, utility, consumer or public‑sector environment Experience contributing to policy development or industry‑wide programmes Why Join CCW? Make a real impact on consumer outcomes across England & Wales Work at the heart of an organisation that influences industry and government Collaborative, supportive team culture Strong focus on Equality, Diversity, Inclusion and wellbeing Blended working with flexible arrangements Apply Now If you are a confident communicator with strong analytical ability and a passion for improving consumer outcomes, we’d love to hear from you. Apply today and help strengthen the voice of water consumers. By clicking ‘apply’ you will be taken to our website, where you will see further details on the opportunity and how to apply

BAM UK & Ireland is recruiting an Head of Customer Relations to join the Facilities Management team. As the Head of Customer Relations, you will lead BAM FM’s customer growth and engagement strategy, strengthening our market presence and driving sustainable expansion across public and private sectors. This role builds high-value relationships with clients, internal stakeholders, and industry partners to proactively shape demand and convert engagement into long-term FM contracts and Projects. It plays a pivotal role in positioning BAM FM as a trusted, innovative, and strategic service provider. Location: Any UK office. This is a hybrid role requiring National travel. BAM offers a flexible working policy. Making Possible Market & Opportunity Development · Lead proactive market intelligence to identify emerging trends, future customer needs, and new opportunities outside existing frameworks. · Build and maintain a diversified pipeline of public and private sector prospects, ensuring accuracy and transparency through the CRM system. · Develop strategic opportunity plans that support sustainable, profitable growth for BAM FM. Client & Stakeholder Engagement · Act as the senior point of contact for strategic clients, consultants, and key partners, establishing trusted, long-term relationships. · Create and embed governance structures that support consistent, high-quality customer engagement and account management. · Represent BAM FM at industry events, forums, and networking opportunities to enhance brand visibility and influence. Business Growth & Bid Support · Drive conversion of qualified opportunities into awarded projects and FM contracts, ensuring alignment with commercial and operational priorities. · Support the development of innovative, customer-focused bids, proposals, and presentations. · Collaborate closely with wider FM team to ensure compelling, compliant, and value-driven submissions. Insight, Reporting & Continuous Improvement · Monitor and interpret market trends to identify new sectors, solutions, and competitive advantages. · Drive continuous improvement in customer experience through feedback, intelligence, and structured governance. · Provide accurate reporting on pipeline progress, conversion rates, and client engagement activity. Internal Strategic Client Engagement · Build strong relationships with key internal stakeholders across regions and functions. · Maintain clear engagement plans, ensuring regular, high-quality touchpoints. · Use CRM to share client insights, update contacts, and track engagement activity. · Coordinate internal referrals and ensure seamless handover between teams. What’s in it for you? Competitive salary Company car/car allowance/travel allowance A wide range of family-friendly policies 8 % matched pension contributions Private healthcare Life assurance 26 days holiday 2 wellbeing days 1 volunteering day Personal and professional development This leadership position offers an exceptional opportunity to shape BAM FM’s future growth trajectory. The role is suited to a strategic, forward-thinking individual passionate about building relationships, winning work, and delivering innovative solutions that add value for our clients and the organisation. What do you bring to the role? Experience & Skills · Proven track record in business development, customer relationship management, or strategic account leadership within FM or related sectors. · Strong commercial acumen with the ability to shape value propositions and influence decision-making at senior levels. · Exceptional networking and communication skills, with confidence engaging at executive and board level. · Ability to manage complex stakeholder environments and convert strategic opportunities into tangible outcomes. · Competent in using CRM systems and data insights to support forecasting, reporting, and decision-making. Competencies Proactive Leadership · Anticipates market changes, identifies future opportunities, and takes decisive action to strengthen BAM FM’s position. Relationship Management · Builds trusted, long-term partnerships with clients, consultants, and internal stakeholders. Results Orientation · Drives measurable commercial outcomes, focusing on profitable growth and conversion. Brand Advocacy · Represents the organisation with professionalism, integrity, and enthusiasm, enhancing BAM FM’s external visibility. Success Metrics Commercial Performance: · Gross margin delivery, pipeline growth, opportunity conversion, bid success rate. Customer Engagement & Brand: · Number and quality of strategic engagements, industry event participation, volume of opportunities generated from new channels, impact of brand-building activities. Strategic Contribution: · Expansion into new sectors, improved governance across key accounts, strengthened customer satisfaction and retention. · Identify and qualify opportunities early through proactive internal engagement. · Lead internal alignment sessions to shape winning solutions and value propositions. Ensure all opportunities are accurately recorded, owned, and progressed in CRM. · Drive cross-sell and upsell opportunities within existing accounts. The application process BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in Making Possible

Outbound Insurance Telesales Professional (Home Based) Jumpstart Your Future: A Vibrant Remote Sales Role Defines Your 2026! Working for a leading insurance provider, serving over 9 million customers and partnering with leading global brands. Consistently recognized as a 'Great Place to Work,' they're looking for talented individuals to help them achieve their global ambitions. If you're a driven individual passionate about connecting with people and achieving goals, they're seeking enthusiastic Customer Sales Advisors to join our award-winning team. This fast-paced, high-energy role demands resilience, adaptability, and an unwavering customer-first mindset, setting you apart as one of the best in the industry. Key Information: Salary: £24,500 per year Bonus Potential: Average additional earnings of £8,000 per annum Contract: Permanent, Full-Time Shift Pattern: Fixed weekly Location: Remote - Work from Home Training: 6 Weeks - paid Your Role & Contribution: As a n experienced Remote Outbound Customer Tele Sales Executive you'll be a vital part of their virtual contact centre. You'll proactively connect with customers to safeguard their valuable household electrical items, offering comprehensive insurance protection. Your role involves clearly explaining features and benefits, expertly addressing questions, and ensuring every customer interaction results in the best possible outcome. While this is a remote, work-from-home position, you'll never feel isolated. You'll be part of a close-knit, supportive team that values your efforts, celebrates your successes, and ensures your contributions are recognized. It's a challenging yet incredibly rewarding role, offering the chance to make a real impact on our customers' lives. Who You Are: We're looking for experienced telesales professionals: Essential Experience Required: At least one full year of tele sales experience in a single role in the past 3 years. Self-Driven: Motivated by a target-based environment, with a strong focus on achieving optimal customer sales outcomes in line with FCA requirements. Empathetic & Active Listener: You excel at understanding customer needs to recommend suitable products and build lasting trust. Resilient & Adaptable: You remain calm and positive amidst rejection or regulatory changes, adjust your approach effectively, and continuously learn in a fast-paced environment. Curious & Growth-Oriented: Eager to learn about new products, compliance updates, and client perspectives to consistently deliver the right customer solutions. Clear Communicator: You explain products transparently, avoiding jargon or misleading language, upholding our regulatory standards. Independent: Ambitious, innovative, and capable of working autonomously in a home-based position.Your Journey Starts Here: From day one, you'll receive comprehensive, industry-leading training designed to ensure your success. Our robust program includes e-learning modules, facilitator-led sessions, realistic "Role Reality" scenarios, and practical call listening/taking exercises. We equip you with every tool and insight needed to excel in your role and consistently deliver outstanding customer outcomes. The Benefits of Joining Our Team: Competitive Starting Salary: £24,500 6 weeks of excellent training: Setting you up for success. Rewarding Bonus Structure: Average additional earnings of £8,000 per annum, tied to strong sales performance, excellent customer service, and call quality. Career Growth: Encouragement for personal and professional development through Internal Mobility programs, networking opportunities, and Leadership Development programs. Remote Working: Enjoy the flexibility and convenience of working from home. Comprehensive Perks: Access to a Health Cash Plan, instant discounts, a new credit-building tool, Salary Finance Loans, electric vehicle leasing options, and long-service awards.Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Portfolio Underwriter - Commercial Lines Birmingham (Hybrid) £60,000 - £70,000 + benefits An established and fast-growing commercial MGA is looking to hire an experienced Portfolio Underwriter to take ownership of performance and profitability across key SME portfolios. This is a genuinely strategic underwriting role - combining hands-on technical expertise with data-driven portfolio management and real influence over underwriting strategy, pricing and product development. The Role You'll be accountable for the performance of assigned product and scheme portfolios, using MI and market insight to drive profitable growth and ensure alignment with risk appetite. Key responsibilities include: Owning portfolio performance against budget and profitability targets Analysing MI to identify trends, risks and opportunities, and implementing corrective actions Developing and refining underwriting strategies, rules and terms Leading deep-dive analysis across conversion, retention, claims and customer behaviour Producing regular portfolio reporting and independent monthly analysis Supporting the full product lifecycle, including documentation and underwriting guides Contributing to strategic projects focused on growth, pricing and product evolution Building strong relationships with internal stakeholders and senior leadership Representing the business in relevant market and MGA forums Experience required Proven experience managing portfolio underwriting performance Strong technical background in SME commercial underwriting (property & liability) Confident working with MI, data and analytics to inform strategic decisions Experience in MGA, insurer or delegated authority environments preferred Solid understanding of underwriting principles, risk selection and the underwriting cycle Commercial mindset with the confidence to challenge and influence Excellent communication and stakeholder management skills Why Apply? High-impact role with real strategic ownership Entrepreneurial, growth-focused environment Opportunity to shape underwriting strategy and product direction Competitive salary and benefits package Hybrid working with a Birmingham base Interested? Drop me a message or apply directly for a confidential conversation. TPBN1_UKTJ

Role: Functional Consultant – Dynamics 365 CE (Customer Insights & Journeys) Location: Birmingham (Hybrid: 1 – 2 Days a Month On-Site) Salary: £45,000 - £56,500 Contract: Fixed-Term (12 Months) Network IT are supporting our clients large-scale digital customer engagement transformation, we are seeking an experienced Functional Consultant to act as the functional lead for Microsoft Dynamics 365 Customer Engagement (CE). More specifically, Customer Insights and Customer Journeys, supporting the organisation in delivering data-driven, personalised customer experiences at scale. This is a senior, hands-on role within IT Services, combining functional leadership, solution design, and delivery accountability. Role Overview and Responsibilities As the Functional Lead for Dynamics 365 CE, you will own the functional design, configuration, and optimisation of Customer Insights and Customer Journeys, ensuring the platform delivers measurable business value and aligns with wider digital strategy. You will work closely with Business Analysts, architects, delivery teams, and stakeholders to shape how customer data, engagement, and automation are designed and implemented across the organisation. Key responsibilities include: Acting as functional lead for Dynamics 365 CE, with deep ownership of Customer Insights and Customer Journeys capabilities. Leading functional solution design across customer data platforms, engagement journeys, and integrated digital services. Translating business requirements into scalable Dynamics 365 CE solutions, balancing functionality, usability, security, and performance. Providing functional leadership across the full delivery lifecycle – requirements, configuration, testing, release, and third-line support. Advising on best practice use of customer data, segmentation, orchestration, and insight-driven journeys. Overseeing functional testing, traceability, and assurance for Dynamics 365 CE implementations. Collaborating with technical teams to ensure integrations, data flows, and solutions align with enterprise architecture. Supporting stakeholder engagement and acting as a trusted advisor on customer engagement technologies and platforms. Driving continuous improvement, innovation, and adoption across the Dynamics 365 CE estate.Essential Skills and Experience To be successful in this role, you will bring: Proven experience as a Functional Consultant or Functional Lead for Microsoft Dynamics 365 CE. Hands-on expertise with Dynamics 365 Customer Insights and Customer Journeys, including configuration and functional design. Strong understanding of customer data platforms, segmentation, engagement orchestration, and analytics. Experience delivering enterprise-scale solutions across the full software delivery lifecycle. Ability to lead functional design decisions and influence solution direction. Strong stakeholder management skills and the ability to bridge business, technical, and delivery teams. Experience working in Agile or hybrid delivery environments. Excellent analytical and problem-solving skills, with a pragmatic, delivery-focused mindset.Desirable Experience Experience integrating Dynamics 365 CE with wider digital platforms and data services. Exposure to UX, usability, and customer experience design principles. Experience in large, complex organisations. Involvement in supplier management, vendor-led delivery, or procurement activity

About a career with Elis Elis is a leading provider of professional garments and linen rental and care services. At group level, this activity represents 80% of its revenue and requires a yearly investment of several hundred million pounds. The optimization of this investment in terms of cost, quality and added value for our customers is a strategic priority for the group and in the UK. Our business is based on the circular economy, giving our customers the opportunity to use many products through rental rather than having to buy them. We ensure products are designed and maintained to provide superior functionality and durability. As a Textile Manager at our Wednesbury site, your job will be to Control the linen management, ensuring that customer product availability is maximised whilst controlling the textile spend and ensuring that Elis realise maximum value from their investment in textiles. Provide insight to & work with all stakeholders to ensure Customers are on service types and replenishment settings that are both appropriate to their needs and generate manageable demand to Production, flexing demand with the seasons. Act as a "Centre of Knowledge" for the best setup of customers within the Elis systems, and for the range of textiles in use within the plants. Work directly with operational teams to ensure maximum utilisation of linen through best practice. Your Mission at Elis Proactively monitor the demand into the site, highlighting where customer demands are difficult to fulfil, considering why and agree action plans. Liaising with colleagues in Account Management and Customer Services to address customer demands and drive best practice. Work with Operations Manager to ensure rewash and rag out processes on site are compliant with standards to minimise unnecessary linen investment. Monitor all elements of financial impact of the linen pool (Budgets) Forecast demand, taking into account seasonal demand and local events, ensuring service is maintained Provide weekly, Monthly, Quarterly reporting in line with business needs What will make you stand out? Ability to work cross-functionally with all levels and roles within the laundry. Good attention to detail, with the ability to analyse & interpret data, summarising it in an appropriate form for others Ability to organise self and others to ensure tasks are carried out in a timely manner IT literate (MS Office, ERP systems) To be flexible and able to react quickly to the needs of the customer and business. Educated to degree or equivalent / work experience working in a highly customer focused service environment. Experience of continuous improvement programmes What's on offer? 33 Days Holiday Company Pension Employee Assistance Programme On-site Parking Private Medical Life Assurance Don't miss out on this exciting opportunity. Are you ready to take your career to the next level? We are able offer, and encourage career growth, and have national coverage to facilitate ambition. In addition we offer: Competitive Salary Bonus 33 days holiday per year (Incl Bank Holidays) Company Pension Private Medical Interested? Then apply online! Your contact person: Helena Fearnley-Brown Tel: TPBN1_UKTJ

Job Title: Commercial Account Manager - Trade Location: Birmingham (Hybrid - 3 days per week in the office) Salary: £38,000 base + commission Role Overview: The Commercial Account Manager - Trade is a commercially driven sales role within a tech distribution environment, focused on executing market-led, volume-based trading activity across a portfolio of price-sensitive trade customers. This role is distinct from traditional relationship-led account management. It is designed to maximise revenue, margin contribution, and stock efficiency by leveraging market insight, pricing authority, and product lifecycle awareness to execute well-timed commercial opportunities. The position acts as a controlled outlet for tactical sales activity, inventory optimisation, and volume-led opportunities, supporting wider business objectives while protecting long-term channel value and vendor relationships. Key Responsibilities Trade Sales Execution Manage and grow a portfolio of trade-focused, price-sensitive customer accounts. Identify and execute trading opportunities based on: Market pricing and demand conditions Product availability or supply constraints End-of-life (EOL) and portfolio transition activity Tactical month-end and quarter-end commercial objectives Act as a structured channel for clearing slow-moving or aged inventory while maintaining pricing discipline. Maintain accurate and timely sales forecasts and pipeline updates within the CRM. Provide proactive account management, including visibility of order backlogs and ensuring on-time delivery of shipments. Stay up to date with new vendors and attend relevant product and commercial training sessions. Commercial Pricing & Deal Structuring Make informed pricing and volume decisions within agreed authority levels. Structure deals that balance revenue growth, margin contribution, inventory efficiency, and strategic impact. Use market intelligence, competitor insight, and product lifecycle knowledge to support pricing decisions. Escalate non-standard deal requests with clear commercial rationale where required. Market & Product Insight Maintain a strong understanding of UK and European trade markets, including distributor-to-distributor and eCommerce dynamics. Develop detailed knowledge of the company's product portfolio, including positioning, availability, and lifecycle stage. Apply market and product insight to determine the optimal timing and execution of trading opportunities. Internal Collaboration & Governance Operate fully within agreed commercial frameworks, pricing controls, and credit policies. Work closely with internal teams including: Procurement, to understand stock availability and supply constraints Product and Portfolio teams, to support lifecycle and transition priorities Vendor Enablement, to align with vendor strategies and sensitivities Finance, to manage margin performance, credit exposure, and risk Ensure all activity complies with governance, compliance, and channel strategy requirements. What This Role Does Not Do Does not operate outside agreed pricing, credit, or governance controls. Does not replace relationship-led Key Account or Business Development roles. Skills & Experience Required Proven experience in a commercially focused sales role within IT distribution, wholesale, or a similar B2B trading environment. Strong commercial judgement with the ability to balance margin, volume, and risk. Good understanding of product lifecycle dynamics and market timing. Confident decision-maker able to operate autonomously within defined commercial boundaries. Strong analytical skills combined with practical, real-world market awareness. Excellent communication skills and the ability to work effectively with internal stakeholders. Why This Role? This is an opportunity to play a key role in driving short-term commercial performance while supporting long-term business health, within a fast-paced and commercially disciplined tech distribution environment. TPBN1_UKTJ

A family-run and customer-focused fresh food provider is seeking an Account Manager to be responsible for some of our clients’ products and customers to ensure relationships and portfolio are effectively managed and to seek and develop new customer opportunities. The Account Manager will have previous experience working as an Account Manager or have worked in a similar target-led role. In addition, the Account Manager will have excellent communication, research, relationship-building, and negotiation skills. You will need to be able to travel around the UK and overseas. Applications from ex-military personnel are strongly encouraged Key Responsibilities Manage customer relationships and P/L account in respect of your portfolio/category of products Report and deliver insight on P/L performance versus agreed budgets Ensure strong relationships with colleagues Manage the marketing and sales of a portfolio of products Carry out new product development and identify new products for existing and new markets Ensure the delivery of Sales and Gross Trade Profit Support other teams and departments when required Understand and explore customer requirements Effectively manage information flow between the customer and internal customers and departments Respond to customer correspondence and prepare written proposals Meet customers and suppliers to discuss and formulate plans, and negotiate promotional pricing and budgets. Make written proposals and present them to the customer and your colleagues Ensure customer requirements and expectations are managed and met Identify trends and formulate strategies Use PR resources to ensure the company is represented in trade and local press Ensure that price audits are done when required Comply with the company policy on suppliers Work with procurement to optimise supply chain cost Manage, direct, mentor and coach account managers, executives and assistants within your team Communicate effectively with internal managers and departments whilst fostering good relationships Deal with correspondence in your area of responsibility whilst maintaining constructive supplier and customer relationships and networking Monitor customer complaints, investigate these and recommend a course of action Ensure the administration associated with your area of responsibility is up to date Meet deadlines, targets and objectives Monitor the quality of customer service on a day-to-day basis If needed, carry out other tasks as and when Knowledge, skills and qualifications required: Previous experience working as an Account Manager or similar Have strong written and verbal communication and presentation skills Good analysis, numeracy, and research skills Good negotiation, time management, organisation, people management, and planning skills Is commercially aware, adaptable, and financially aware Have a sense of humour and have excellent customer service and relationship-building skills Be able to work as a team and on one's own initiative Be able to travel in the UK and overseas Salary: circa £40,000 depending on experience Benefits: Pension (3-5% matched), 25+8 holidays

Job Title: Assistant Manager Business Development Paying: £40,000 plus bonus and excellent benefits Location:Solihull (near NEC) Duration: Permanent We are seeking an experienced Business Development individual who will be responsible for driving outbound activity, managing a sales pipeline, and developing long term relationships with clients and stakeholders across the automotive and manufacturing sectors. The successful candidate will take ownership of outbound sales efforts, including lead generation, conversion of incoming enquiries, proposal management, and relationship development by identifying training and consultancy needs, Duties: Manage the full sales cycle, from inbound enquiry qualification through to proposal development and closing the sale. Own the development and maintenance of a high-quality sales pipeline aligned with the clients strategic priorities. Lead on outbound sales activity, identifying new opportunities through proactive engagement and outreach to existing and prospective clients. Be accountable for meeting sales targets and contributing to the wider team revenue goals. Act as the primary commercial point of contact for industry partners and clients Provide regular sales performance updates to the Sales and Marketing Manager Champion customer insight and feedback across the business Collaborate with the marketing team to align outbound campaigns with sales objectives and sector specific strategies. Support the Sales and Marketing Manager in managing the sales pipeline via Salesforce, ensuring all leads and opportunities are recorded accurately. Key Skills/Experience Required: University or college degree in Communications, Marketing, Business Management or an acceptable combination of education and experience. Proven experience in B2B sales, preferably in the automotive, engineering or manufacturing sectors Ability to build and maintain senior-level customer relationships Excellent written and verbal communication skills Comfortable attending customer meetings and industry events Strong organisational and time management skills For more information, or to apply for this vacancy, please email your CV. Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy. Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time. TPBN1_UKTJ

Job Description Job Title: Senior Full Stack Developer (Java) Location: Hybrid (West Midlands) Clearance: Must be eligible for Security Check (SC) clearance (Requires continuous UK residency for the last 5 years and no absences over 28 days in that period) Role Purpose Our Technology Division has been trusted for more than a decade to deliver mission-critical digital development projects to a range of industries around the world. Our projects cover the entire delivery lifecycle from capturing initial business requirements, through to code development, QA activities – all the way through to release and ongoing production support. The Senior Full Stack Developer will provide software development expertise within internal and customer-facing teams, focusing on Java, React, and related frameworks. The role involves supporting development initiatives, contributing to planning and resource management, and participating in all phases of the software development lifecycle, including design, coding, testing, defect resolution, and deployment. The developer will also ensure adherence to established standards for analysis, design, coding, testing, release, and technical service delivery. We are proud of our culture and values, which guide everything we do: Client Focus – We put our clients at the heart of every decision. Adaptability – We embrace change and thrive in dynamic environments. Responsibility – We take ownership and deliver with integrity. Excellence in Delivery – We are committed to delivering outstanding results. Success & Celebration – We celebrate achievements and learn from every experience.As a Senior Full Stack Developer, you will embody these values in your leadership, decision-making, and client interactions. Key Responsibilities Provides guidance and accountability for the agreed technical delivery of self and team. Apply your development experience in the production of high quality, systematic technical products to meet both the demands for new or changed Application systems and services. Ensuring all assigned development activities are performed to agreed quality, functionality and time objectives, escalating where appropriate to the Development Manager/Project Manager/Scrum Master if the activities are not going to meet the required objectives. Prioritisation of own development workload according to priority and required project delivery dates. To implement best-practise in support of external and internal project initiatives. Participation in Sprint-based development initiatives and provision of support for all associated rituals Work with TXP and customers to deliver business commitments Direct or indirect involvement in the development of policies, standards and guidelines that support the selection, development, implementation and use of Information Technology within the enterprise To maintain excellent customer relationships and ensure good communication To build excellent relationships with key TXP and customer contacts To work with chosen partners and suppliers to ensure optimum delivery methods Mentor and monitor the work of junior staff and contractors and support the internal appraisal process where appropriate Build employee knowledge and skills in specific areas of expertise Skill and Experience Extensive experience in and knowledge of Java technologies including Java 1.6, Java 1.8 In-depth knowledge of REST API’s, Sprint 3, and Oracle PL/SQL. Good knowledge of React or other JS frameworks In depth knowledge of microservices, development and deployment tooling i.e. Maven and containerisation, i.e. Kubernetes or Docker. Good experience of Scrum-based approaches, Sprint planning and rituals Experience of Unit Testing with JUnit and Mockito, and Test-Driven development, continuous Integration and similar approaches A good understanding of the principles of software design, implementation and deployment Systems thinking - the ability to see how parts interact with the whole ("big picture"-thinking) An insight into some of the business verticals for TXP customers for whom applications are being developed/enhanced Demonstrable experience in quality control of solution and application developments Exposure to and an understanding of some of the following is highly desirable: Technical architectures SOA and CBD Agile methodologies Cloud technologies (Azure/AWS) Linux / bash Excellent time management and prioritization skillsPersonal Characteristics Outstanding track record in development with demonstrable success in previous roles Ability to work at a detailed level, understanding all aspects of the development process Very high attention to detail coupled with a focus on quality Must demonstrate a logical approach to problem solving Ability to explain complex technical issues in a way that non-technical people may understand Good interpersonal skills with the ability to communicate well; both written and verbal The ability to work well both on an individual basis and within a team Ability to prioritise and co-ordinate activities and to handle multiple tasks Self-motivated and able to work under pressure and to challenging deadlines Driven, energetic and enthusiastic, with a ‘can do, will do’ approach Proactive, highly disciplined and capable of researching and implementing solutions from scratch Strong desire to make a significant contribution to team achievements and willingness to help others less experienced Strong Emotional Intelligence Good people development and management skillsEducation / Qualifications Formal education in Computer Science, Engineering, or a related field is beneficial but not essential. Equivalent experience, certifications or demonstrable skills are equally valued Benefits: • 25 days annual leave (plus bank holidays). • An additional day of paid leave for your birthday (or Christmas eve). • Salary sacrifice, matched employer contributed pension (4%). • Life assurance (3x). • Access to an Employee Assistance Programme (EAP). • Private medical insurance through our partner Aviva. • Cycle to work scheme. • Corporate eye-care vouchers. • Access to an independent financial advisor. • 2 x social value days per year to give back to local communities. Grow with us: Work on exciting new projects. If you want to avoid getting stuck with the mundane, you’re in the right place. We work in many sectors with fantastic clients, so you’ll always be working on something exciting and challenging. Career growth – we’ve got you! We recognise that you might have a career path planned out and you might need some support to help you move forward. We’re here to support you and make the most out of your time with us, through challenging work, opportunities to grow and learning and development opportunities. Be part of the TXP growth journey. We are a high growth, fast paced environment. We currently have 200+ employees and work with clients across the UK. Joining TXP means you’ll be part of that. Apply now to join a collaborative, forward-thinking team where your skills will shape the future of digital delivery

Vehicle Technician – Cannock Salary: £42,660 OTE per annum Benefits: A superb range of exclusive colleague-only benefits and discounts OTE: £42,660 per year (Basic £36,720 + £2,400 bonus + overtime) Hours: 42.5 per week, day shifts only Benefits working as a Vehicle Technician Bonus scheme (up to 8% of salary) Enhanced overtime at time and a half 24 days’ annual leave, rising to 26 with service, plus bank holidays Extra day off for your birthday Free life assurance Wellbeing services, including assistance programmes, health cash plans, dental cover, and travel insurance Exclusive vehicle‑leasing schemes Pension and share‑save schemes Access to a benefits app offering discounts and cashback across major retailers A financial wellbeing app offering flexible pay, budgeting tools, shopping discounts, benefit checks, and access to financial coaching Overtime: Paid at time and a half when required Looking for a role where your expertise is valued, your development is supported, and your future feels secure? This is an exciting opportunity for a Level 3 Vehicle Technician to join a thriving workshop that is soon relocating to a brand‑new, state‑of‑the‑art facility. Why This Role Stands Out As a Vehicle Technician, you’ll be joining a highly experienced team, with long‑standing technicians who have been part of the business for anywhere between 5 and 27 years. Stability, support, and genuine career longevity are part of the culture here. You’ll also work closely with an experienced Workshop Manager and Workshop Controller, giving you direct access to expert guidance, mentorship, and technical insight — the perfect environment to grow your skills and confidence. What You’ll Be Working On as a Vehicle Technician A mix of company‑owned and fleet‑managed vehicles Guaranteed workload from national and regional key accounts Around 800 vehicles, predominantly light commercial vans (90–95%) with a small proportion of carsThis variety ensures consistency, job security, and the chance to broaden your technical capabilities across multiple vehicle types. Training & Development You’ll have access to an industry‑leading training school, continuous professional development opportunities, and a supportive team that wants to see you succeed. This is one of the UK’s most forward‑thinking fleet workshop environments — a place where you can genuinely build a long‑term career. Benefits Package Alongside a strong basic salary, you’ll enjoy a wide range of additional benefits, including: About the Organisation With more than 60 branches nationwide, this is one of the UK’s leading providers of light commercial vehicle solutions, supporting a wide range of well‑known organisations. The business is recognised for its innovation, reliability, and commitment to customer support. It also forms part of a wider mobility group operating across the UK, Ireland, and Spain, and has been recognised with a prestigious national award for its commitment to opportunity and social mobility. A Workplace Where Everyone Can Thrive The organisation is committed to building a diverse, inclusive, and respectful environment. Applications are welcomed from people of all backgrounds, identities, and abilities. Adjustments during the recruitment process are available on request. Agile. Expert. Imaginative. Reliable. Keep your career moving, smarter. WOVT Vehicle Technician Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries

We have a brand-new opportunity for a Senior GIS Analyst to join our growing, innovative Data Insight team. If youre searching for a unique experience where youll be supporting the delivery of high-quality geospatial insight and analysis that informs strategy, policy, modelling and operational decision-making across the West Midlands Combined Authority, this is the job for you. Our Data Insight team are forward thinking, and they are changing the way GIS is managed and maintained. As Senior GIS Analyst, you will provide project and technical leadership within the team to deliver best-in-class spatial analytics that supports policy, transport modelling and operational analytics. You will utilise a variety of analytical tools, techniques and methods to ensure that live or near to live data can be utilised interactively by a broad range of professional, academic and public users. In this role, youll contribute to a diverse portfolio of projects, from spatial development strategy to innovative analysis using drone imagery. The team have been working collaboratively with the organisation to move GIS forward and have been focusing on producing and maintaining operational dashboards, mapping applications for the public and interactive and visual solutions. Within the Modelling and Mapping team, you will help research, prepare, and analyse data for teams across the organisation, help in upgrading systems and support the development of digital twins and future generation models. Some examples of our award-winning work (link) include GIS systems developed for the Regional Transport Coordinate Centre (link). We need someone who is precise, detail orientated and imaginative to help us promote the use of GIS across the whole organisation.With exposure to a wide variety of analysis rather than a single subject area, this role offers an excellent foundation for someone who has experience in GIS or a related field, either through work, or through a geography or related degree. Theyll be keen to further develop their skills and leadership within a team that leads the way in forward-thinking geospatial work. What you will be doing Leading geospatial analytics projects to support our partners Take a key role in the GIS centre of excellence that brings together best practice from across the whole organisation Establish, lead and deliver data insight projects Specialise in the analysis of spatial and geo-referenced datasets, seeking to correlate and integrate these with other secondary and primary data sources to generate insight Design, develop and maintain GIS web applications to inform stakeholders planning and decision making Maintain the integrity of the GIS database using quality control procedures Manage up to two direct reports, supporting learning needs and personal and professional development Develop partnerships/relationships and maintain liaison with a network of partners, suppliers and stakeholders Respond efficiently to requests for data from colleagues, partners and stakeholders Develop and deliver training and support to users of the GIS spatial asset management data tools Write programmes/scripts to automate GIS processes and workflows Review and improve existing systems Whats essential Previous employment using GIS in a commercial environment Experience with ESRI ArcGIS Enterprise platform including Desktop, Server and Online Experience with QGIS Experience of data capture, analysis and management of complex datasets across a variety of applications Experience of designing and developing web-based mapping solutions Experience of collecting and validating intelligence, assessing the credibility of information and reliability of sources Excellent at analysing complex data sets High level of accuracy and attention to detail Demonstrable legal understanding of data licensing Knowledge of the relevant Acts of Parliament and related legislation for data protection Strong analytical and problem-solving skills, with the ability to analyse data, determine data quality and apply the findings using and developing PC based analysis and graphics software Ability to interact with internal and external partners in a diplomatic and professional manner Excellent verbal, presentational and report writing skills Ability to determine and develop appropriate data visualisation to communicate data meaning effectively and efficiently Knowledge of performance information methodologies/statistical techniques Evidence of working as a member of a team to ensure shared goals are achieved Ability to prioritise own workload effectively, organise project-based priorities and work to tight deadlines Bachelors or Masters degree in GIS, Geography or related fields OR equivalent, relevant experience Location. The location for this role is 16 Summer Lane with at least 1 day a week spent in the office. How to apply . Applying for a role with WMCA is straightforward. Follow these steps to get started. Create your Careers Account. Register with your name, email address, and a password. Build your Profile. Upload your CV to help populate your career and education details. Write your Supporting Statement. Make sure to address each of the required essential criteria. Submit your application. Do one final check and once complete, click submit. Anonymised Applications. Your uploaded CV wont be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting . Be thorough in each section. Its your chance to showcase your skills and experience. Using Artificial Intelligence (AI) We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site. Reasonable adjustments. If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team (). Salary and benefits. We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered. We offer a comprehensive benefits package that includes: Local Government Pension Scheme ( one of the most generous pension schemes in the UK ). Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs). 28 days paid annual leave (with an option to purchase more) + Statutory days. EV car benefit scheme Healthcare plans. Discounted gym membership, will writing, and mortgage advice. An option to buy a bicycle , including e-bikes and adapted pedal cycles, at a discounted rate. 3 days of paid leave each year to volunteer . Interest-free financing through SmartTech to buy the latest technology Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA. Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts. Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses. For more information, please visit the benefits page on our career site. Why join WMCA? WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home. We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day. Our Values. Our behaviours sit at the heart of our values, helping to shape how we work together as WMCA employees and setting clear expectations. Collaborative Team Focused working as part of team, managing and leading Service Driven customer, resident and partner focused Driven Empowered and Accountable taking ownership and leading when needed Performance Focused being ambitious and going the extra mile Inclusive One Organisation Mindset believe in each others expertise Open and Honest Communication we do what we say we are going to do Innovative Forward Thinking embrace change and open to new possibilities Problem Solving go for clear and simple whenever possible Creating an inclusive workplace. WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. Were a Disability Confident Employer with Leader status, committed to interviewing applicants with disabilities who meet all the essential role criteria. We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all. We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould. We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying Right to Work in the UK Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). TPBN1_UKTJ

Job title: Associate Director - Financial Management, Revenues, Benefits & Debt Management Reports to: Director – Resources/s151 Post Number: CE465 Statutory responsibilities: Deputy Section 151 Officer (the Local Government Act 1972) Role Purpose: Responsible for any statutory functions within remit. Part of the Council’s Top Leaders Group, support organisational transformation, maximising use of technology/automation and cultivate a high-performance culture focused on continuous improvement, efficiency, and improved customer experience and choice. Support the delivery of the Council Improvement Programme, implementation of the new operating model, and ensure all transformation workstreams have clear deliverables to modernise service delivery. Ensure evidence-based decision-making, robust financial management, and model effective leadership behaviours and accountabilities underpinned by adherence to the Nolan Principles, while articulating a compelling vision for change. Lead the financial management, Revenues, Benefits & Debt management teams and their associated resources. Key responsibilities: Supporting the Director in the management of the relevant subset functions within the service area, providing tactical and operational guidance and expertise to meet objectives. Contribute to delivery of the council’s delivery plans through establishing relevant functional strategies and budgets and translating corporate objectives into effective operational plans. Take collective responsibility for the development and delivery of transformation through the Council’s new operating model and of the workforce to embrace new ways of working. Provide visible leadership and management fostering a collaborative and inclusive culture to achieve efficient, effective and coordinated operational delivery ensuring functions are responsive, customer focused, inclusive and equitable, fostering a collaborative and inclusive culture embedding the Council’s values and behaviours. Accountability and management of: - Leadership and operational oversight of Revenues, Benefits, and Debt Management services, ensuring efficiency, accessibility, and regulatory compliance Effective income collection across the General Fund, maximising revenue, improving collection rates, and reducing bad debt Delivery of financial management services that support the Council in achieving sustainable budgets and financial resilience High-quality operational financial advice to service managers across the organisation to support effective budget management and informed decision-making Budgetary control, financial planning, and performance optimisation, ensuring transparency of costs and alignment with corporate objectives Proper management, reporting, and stewardship of the Council’s financial affairs, maintaining accountability and public trust. Design and implementation of a new financial operating model in line with the Council’s corporate transformation programme and maximising the use of technology, innovation and fully embedding the principles of business partnering across all areas. Championing a culture of value for money, efficiency, and transparency across all financial and income-related functions. Work in close collaboration with the Corporate Procurement, Commissioning, and Contract Management teams to ensure effective outcomes across all purchasing, procurement, commissioning and contract management activities, aligning provision with needs, robust specifications, achieving best value, and demonstrating measurable impact Contribute to the Council’s corporate transformation programme, aligning with the organisation’s new operating model and long-term objectives. Fulfil the statutory role of the deputy Section 151 Officer, ensuring proper administration of the council's financial affairs in compliance with legal and professional standards. Support the Group Directors and Directors to: - Craft and deliver creative and innovative solutions to improve long term performance, effectiveness and efficiency, ensuring all Council functions are supported to meet the highest standards of governance and delivery. Develop and nurture strategic partnerships and relationships with private sector organisations, regional bodies, public & voluntary sector, government and other stakeholders Provide advice and insight to senior leaders and Members and other key decision makers as and when required, providing tactical guidance to meet Council objectives. Support transformation through increased use of technology and innovation, focusing on integration, business process redesign, self-service, and modernisation to reduce costs and enhance customer experiences. Implement and continuously improve the new operating model to deliver high-quality, efficient services with effective governance and team collaboration. Manage designated budgets, ensuring performance management systems are in place to optimise resources and income. Ensure compliance with legal and regulatory standards and promote transparency and ethical standards. Participate in corporate resilience, emergency planning, and business continuity. Build effective relationships and partnerships with stakeholders. Develop clear business plans to support the Council Plan, with governance, performance monitoring, and innovation. Ensure adherence to health and safety policies and legal obligations under the Health and Safety at Work Act 1974 (or relevant local legislation) including Monitoring compliance with legislation, internal policies, and industry standards. Special conditions: This post is politically restricted. This post may be subject to the DBS checking process. Driving Licence will be subject to checking with the DVLA. It is a council requirement to have business use car insurance and a valid MOT certificate (for cars over 3 years old). Person specification - Essential criteria: Qualifications and experience Degree level, equivalent education and/or strong evidence of working practice in the appropriate fields and level of role. Recognised professional qualification (CCAB and/or CIMA) Evidence of continuing professional development Proven experience in the development and delivery of medium-term financial planning in large organisations Proven experience at a senior level gained in a large, complex, multidisciplinary organisation of strategic leadership achievement and experience consistently developing strategies and translating them into effective operational delivery plans Proven management experience at a senior level in a local authority or other large organisation with experience of successfully delivering finance service and functions with measurable outcomes Strong knowledge of local authority financing and financial framework also including financial regulations, benefits administration policies and best practises in debt management Record of achievement in identifying and effectively managing the risk inherent in the delivery of operational services Demonstrable experience of ensuring high levels of probity, transparency and governance/standards in public life Proven success in leadership and management of a range of services with multi-disciplinary teams to achieve high performing and significant, sustainable improvements and outstanding results Experience of service redesign and defining service standards Proven track record of delivery customer focused services in a complex environment Skills and abilities Proven commitment to public service and the ability to champion equality diversity and inclusion and embed these as core standards Successful track record in the management of large staff groups and motivating them to achieve change in new ways of working Proven ability to lead by example, act with integrity in alignment with the Council’s professional standards, values, and behaviours, consistently modelling these attributes Politically astute, acting in line with the Nolan principles in public life Proven ability to communicate and work effectively in partnership with a wide range of internal and external bodies Proven ability to exhibit skills, tact, diplomacy, persuasion, negotiation, advocacy, and assertiveness and to adapt personal style as required Excellent relationship management skills, capable of working effectively with a wide range of audiences and displaying a high level of political awareness. Visible, approachable and accountable for self and others, seeing errors as opportunities for learning. Driven and self-motivated with a clear sense of purpose Capable of anticipating and influencing changes to meet service needs, demonstrating both resilience and tenacity under pressure. Flexible, responsive and resilient to changing demands and priorities Aware of own strengths and areas needing improvement, with a commitment to addressing these areas

Cost Analyst Salary: £32,000 Hours: 40 hours per week, Monday to Friday Working Pattern: Fully office-based Location: Birmingham centre - Office based Company pension scheme Employee Assistance Programme Cycle to Work Scheme Digital GP access Death in Service – 4 x annual salary 26 days annual leave plus bank holidays Health care contributions We are recruiting a Cost Analyst to support the commercial function across a portfolio of construction / infrastructure projects based in Birmingham. The role will focus on delivering accurate cost reporting, financial analysis, and forecasting, supporting project teams and senior commercial manager with high-quality financial information. You will be responsible for monitoring project costs, maintaining financial controls, and ensuring compliance with governance and change control processes throughout the project lifecycle. This role is ideal for candidates with experience in a project-based, cost-focused environment who are looking to develop their career within commercial finance and infrastructure delivery. Key Responsibilities Financial Reporting & Analysis Prepare and present monthly and periodic financial reports across multiple projects. Analyse actual costs versus budgets and forecasts, identifying variances, risks, and trends. Support programme and project managers with cost analysis and financial performance insight. Produce ad hoc financial and cost reports to support operational and commercial decision-making. Contribute to project forecasting, cost tracking, and change control processes. Prepare and post monthly cost journals, accruals, and adjustments to ensure accurate project financial reporting. Budgeting & Cost Control Assist with budget setting, cost planning, and business plan preparation, liaising with stakeholders. Manage the day-to-day financial aspects of project contracts, ensuring spend remains within approved budgets. Monitor commitments, accruals, and cost movements to ensure accurate cost capture. Ensure compliance with financial governance, approval frameworks, and internal controls. Support and participate in monthly project performance reviews, challenging variances where required. Commercial & Stakeholder Support Support commercial finance management across a range of infrastructure projects. Build effective relationships with project, commercial, and operational teams. Promote financial awareness and cost discipline across the organisation. Provide clear and timely financial information to support decision-making. General Responsibilities Manage reconciliation, reporting, and analysis of project financial data. Maintain accurate financial records to support audits and internal reviews. Accurately manage large sets of financial data, adding to journals, and adding customer codes to the spreadsheets of over 30,000 customers. Qualifications & Experience Educated to degree level or equivalent in Finance, Business, Construction, Engineering, or a related discipline. Experience working in a project-based or cost control environment (infrastructure, construction, engineering, or similar). Strong Excel skills, including formulas, functions, and data analysis. Desirable Skills & Attributes Understanding of commercial finance, cost management, and project controls. Strong analytical and problem-solving skills with high attention to detail. Confident communicator with the ability to engage effectively with stakeholders at all levels. Self-motivated, proactive, and able to identify opportunities for process improvement. How to Apply To apply, please submit your CV via the link provided. A consultant will contact you to discuss your experience, transferable skills, and availability for interview. #ENG1

Pricing Analyst / Senior Pricing Analyst Location: West Midlands (Hybrid - 4 days per week in the office) Salary: £40,000 - £48,000 (dependent on experience) Reporting to: Pricing Director About the role A large, multi-site B2B organisation is undergoing a fundamental shift in how pricing is designed, governed, and executed across the business - moving away from historic guideline pricing towards a more market-aligned, analytically driven approach. This role sits at the centre of that transformation. As a Pricing Analyst, you'll act as the bridge between commercial strategy and data. You'll help design, test, and embed pricing logic that reflects real market conditions, customer behaviour, and operational reality within a complex wholesale environment. This is not a reporting-only role. You'll work hands-on with large datasets, pricing models, and market intelligence, partnering closely with senior stakeholders to shape how the business prices, trades, and grows. What you'll be doing Build and evolve reference pricing models at product and branch level using large, complex datasets Use SQL as a core analytical tool, going well beyond extraction into modelling and transformation Support the shift to more realistic, market-aligned pricing that improves margin quality and basket profitability Incorporate competitive intelligence (e.g. market benchmarks, price scraping outputs, mystery shopping insights) into practical pricing frameworks Work with Python-based pricing models and support their migration into scalable SQL / PySpark environments Translate complex analysis into clear, commercially relevant insight for non-technical stakeholders Act as a trusted interface between Pricing, Finance, Commercial teams, Category teams, and IT Help ensure pricing outputs are credible, intuitive, and usable by branches in day-to-day trading What we're looking for Essential 3-5+ years' experience in pricing, commercial analytics, or a data-driven commercial role Strong SQL capability, including working with large datasets and analytical modelling A commercial mindset - able to challenge assumptions and turn data into decisions Experience working closely with business stakeholders, not purely in a technical silo Comfort operating with imperfect or noisy data in real-world commercial environments Desirable Python, PySpark, or similar analytical/model-driven tools Exposure to B2B pricing, wholesale, distribution, or multi-site trading environments Understanding of ERP-driven pricing processes Power BI or equivalent visualisation tools Experience working with competitor pricing or market intelligence data Why join? Pricing is a top-tier strategic priority for the organisation You'll be directly involved in reshaping how the business trades in the future Clear progression opportunities within Pricing and into wider Commercial or Finance roles High visibility with senior stakeholders A collaborative, social, office-based environment This role is ideal for someone who is technically strong, commercially curious, and motivated by change rather than constrained by "how it's always been done

Shape the future of Intercitys commercial strategy. Were looking for a strategic, commercially sharp leader to join us as Head of Commercial . In this pivotal role, youll lead our commercial, contracts, and vendor management teams driving value, mitigating risk, and ensuring strong commercial governance across the organisation. Reporting to the Chief Commercial Officer, youll influence decisions at the highest level, optimise supplier and partner relationships, and manage our cost base to support growth and profitability. What youll do: Lead commercial strategy to deliver revenue growth, margin improvement, and long-term sustainability. Own and optimise the companys cost base for maximum efficiency and value. Drive supplier and vendor strategy , managing key relationships and negotiating robust agreements. Ensure contract governance and risk management across suppliers and customers. Provide commercial insight to bids, proposals, and service development. Monitor market trends, regulatory changes, and competitive activity to strengthen strategy. What were looking for: Senior commercial leadership experience in technology, telecoms, cloud or MSP sectors . Expertise in contract governance, supplier management, and vendor negotiation . Strong understanding of commercial economics, cost efficiency, and supplier ROI . Experience with ISO-aligned processes (ISO 9001, ISO 27001); TISAX familiarity is a plus. Excellent communication and influencing skills at senior leadership level. Strategic, resilient, and relationship-focused with a proactive mindset. Qualifications: Degree-level education (or equivalent experience). Procurement or supply chain qualifications (e.g., CIPS) advantageous. What we offer: 38 days holiday (inclusive of bank holidays). Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About The Company Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far: Customer Net Promoter Score of +92 Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website. TPBN1_UKTJ

Permanent Estimator - Birmingham Project: Various commercial and residential flooring projects, from luxury developments to large-scale refurbishments Location: Birmingham, West Midlands Job Type: Permanent Reporting into: Directors About the Company Our client is a well-established and reputable flooring contractor boasting more than 30 years of expertise in providing top quality flooring and ceramic tiling services throughout the UK. The company specialises in an extensive range of flooring products, including impervious carpets, vinyl sheets, luxury vinyl tiles (LVT), timber and laminate flooring, ceramic and stone tiles, slip resistant vinyl, and sports flooring-serving diverse sectors such as commercial, healthcare, education, retail, leisure, and residential markets. Our client has established a solid reputation by fostering long term partnerships with clients and suppliers, consistently offering competitive pricing and outstanding aftercare services. With extensive experience and a strong commitment to customer satisfaction, they are a reliable partner for all flooring and ceramic tiling requirements. The Opportunity We are seeking a highly experienced Estimator to play a key role as a part of the commercial team, you will be responsible for developing accurate and competitive cost estimates for a wide range of flooring projects, encompassing both commercial and residential sectors, from upscale luxury developments to extensive refurbishment initiatives. The role requires close collaboration with project teams to support successful bids and contribute to the smooth delivery of high-quality flooring solutions across diverse sectors. What We're Looking For Experience: Extensive background within the industry with at least 5 years of experience working with reputable flooring contractor Proven track record as an Estimator in soft flooring or ceramic tiling Experience using Callidus (or similar estimating software) Key Skills: Analytical thinking Strong negotiation capabilities Efficient time management abilities Advanced numerical skills combined with keen commercial insight Skilled at teamwork and providing mentorship to junior team members A deep understanding of construction practices, regulations, and cost factors Strong communication abilities, written and verbal with an excellent attention to detail In-depth understanding of the estimating process, using computerized analytical systems to create accurate project cost estimates Proficient in utilising the Microsoft Office suite, including Outlook, Word, Excel, and PowerPoint, to enhance efficiency and support project tasks Key Responsibilities Commercial reporting Assist to the procurement processes Collection of pricing elements to form tender sum Identify potential business opportunities within project scopes Supervise bid activities and deliver comprehensive status reports to stakeholders Complete quantity take offs from drawings to ensure accurate ordering of materials Reviewing and measuring quantities from both electronic and paper-based drawings Establish and implement preconstruction cost budgets to support project planning and delivery Responsible for gathering and organising preliminary workbooks in collaboration with operations leads Collaborate with Directors and trainees to share expertise and enhance in-house skills and capabilities Managing the preparation of more than one tender at any one time (depending on size and complexity) Compile comprehensive BOQ and pricing documents in alignment with project specifications and scope Prepare structured and compliant tender submissions to secure new contracts and business opportunities Prepare precise cost estimates for flooring projects, delivering competitive pricing without compromising on quality Conduct thorough analysis and review of technical specifications to ensure accuracy and compliance with project requirements Participate in the tender adjudication process, ensuring decisions align with set approval limits and business objectives Why Join? Excellent opportunity to work with a well-established and reputable company Hybrid working after onboarding Real scope to drive the company's growth while influencing strategic decisions Contact Details: Contact: Ollie Foley (Recruitment Consultant) at Caval - 0113 203 1245 Or send your CV to: TPBN1_UKTJ

Outbound Insurance Telesales Professional (Home Based) Jumpstart Your Future: A Vibrant Remote Sales Role Defines Your 2026! Working for a leading insurance provider, serving over 9 million customers and partnering with leading global brands. Consistently recognized as a 'Great Place to Work,' they're looking for talented individuals to help them achieve their global ambitions. If you're a driven individual passionate about connecting with people and achieving goals, they're seeking enthusiastic Customer Sales Advisors to join our award-winning team. This fast-paced, high-energy role demands resilience, adaptability, and an unwavering customer-first mindset, setting you apart as one of the best in the industry. Key Information: Salary: £24,500 per year Bonus Potential: Average additional earnings of £8,000 per annum Contract: Permanent, Full-Time Shift Pattern: Fixed weekly Location: Remote - Work from Home Training: 6 Weeks - paid Your Role & Contribution: As a n experienced Remote Outbound Customer Tele Sales Executive you'll be a vital part of their virtual contact centre. You'll proactively connect with customers to safeguard their valuable household electrical items, offering comprehensive insurance protection. Your role involves clearly explaining features and benefits, expertly addressing questions, and ensuring every customer interaction results in the best possible outcome. While this is a remote, work-from-home position, you'll never feel isolated. You'll be part of a close-knit, supportive team that values your efforts, celebrates your successes, and ensures your contributions are recognized. It's a challenging yet incredibly rewarding role, offering the chance to make a real impact on our customers' lives. Who You Are: We're looking for experienced telesales professionals: Essential Experience Required: At least one full year of tele sales experience in a single role in the past 3 years. Self-Driven: Motivated by a target-based environment, with a strong focus on achieving optimal customer sales outcomes in line with FCA requirements. Empathetic & Active Listener: You excel at understanding customer needs to recommend suitable products and build lasting trust. Resilient & Adaptable: You remain calm and positive amidst rejection or regulatory changes, adjust your approach effectively, and continuously learn in a fast-paced environment. Curious & Growth-Oriented: Eager to learn about new products, compliance updates, and client perspectives to consistently deliver the right customer solutions. Clear Communicator: You explain products transparently, avoiding jargon or misleading language, upholding our regulatory standards. Independent: Ambitious, innovative, and capable of working autonomously in a home-based position.Your Journey Starts Here: From day one, you'll receive comprehensive, industry-leading training designed to ensure your success. Our robust program includes e-learning modules, facilitator-led sessions, realistic "Role Reality" scenarios, and practical call listening/taking exercises. We equip you with every tool and insight needed to excel in your role and consistently deliver outstanding customer outcomes. The Benefits of Joining Our Team: Competitive Starting Salary: £24,500 6 weeks of excellent training: Setting you up for success. Rewarding Bonus Structure: Average additional earnings of £8,000 per annum, tied to strong sales performance, excellent customer service, and call quality. Career Growth: Encouragement for personal and professional development through Internal Mobility programs, networking opportunities, and Leadership Development programs. Remote Working: Enjoy the flexibility and convenience of working from home. Comprehensive Perks: Access to a Health Cash Plan, instant discounts, a new credit-building tool, Salary Finance Loans, electric vehicle leasing options, and long-service awards.Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail