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Digital Experience Manager - York Job Reference: Salary: £64,000Closing Date: 06/02/ :00:00Location: YorkEmployement Type: Full TimeAre you passionate about shaping a seamless end-to-end digital experience for Benenden Health members, aiming for measurable improvements? Benenden Health, a leading UK mutual healthcare provider, is dedicated to offering affordable private healthcare. We are seeking a Digital Experience Manager to join our team in York. Reporting to the Head of Innovation, you’ll play a vital role championing member needs and behaviours. This ensures every digital interaction, from onboarding to accessing services and features, is intuitive, personalised, and engaging. You will bring proven experience leading strategy and prioritising initiatives and feature development that enhance journeys, drive digital channel adoption, and create experiences members truly value. These experiences should have a real impact and encourage regular return. You will develop clear digital and digital experience strategies and align them with Benenden Health’s broader product, commercial, and business strategy. This will involve effective collaboration with product owners, designers, developers, marketing, and service teams to deliver cohesive experiences across the product portfolio. You will also own optimising and developing member digital journeys, such as care navigation, benefit redemption, wellbeing engagement, and cross-selling. The impact of your work will create more connected and human experiences, of which you will continue to refine and optimise based on data and insight. You can demonstrate experience leading initiatives that enhance personalisation across digital channels, making experiences more relevant, timely, and meaningful. You will also be familiar with leading digital experience testing, optimisation, and experimentation, including A/B testing, UX improvements, and journey orchestration. You will be adept at translating insights into clear recommendations and prioritised plans for change. You have demonstrated credentials in digital experience, customer experience, or digital product leadership, ideally within insurance, financial services, healthcare tech, or similar regulated sectors. You will also have a strong grasp of diverse digital journeys and quickly identify the key elements driving effective engagement with digital products and experiences. We invite you to apply and be part of a team dedicated to shaping the future of healthcare and how our members experience it. The Benenden Health office is based in York and whilst there will be an opportunity to work from home, this role is offered on a hybrid basis and there will be requirement of a weekly attendance at the office. What we offer employees: Smart, flexible working achieve your objectives in the way that best suits you. Corporate Benenden Health membership and Corporate Benenden Cash plan Up to 35 days’ holiday including bank holidays. Pension with up to 10% employer contributions Discount available on other Benenden Health products. Employee Assistance Program Unlimited access to £500 Refer a Friend Bonus Scheme Discount and cash back on hundreds of high-street retailers. Excellent training and career progression opportunities Cycle to work scheme. Employee engagement events Onsite First Aiders and Mental Health First Aiders Onsite Gym Join us in our mission to provide low-cost private healthcare to everyone and improve the nation’s health via digital marketing, advertising and storytelling. For further information on this role, please refer to the Role Profile.

Job Title: Lead Business Intelligence Analyst Location: York, YO19 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Lead Business Intelligence Analyst and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of the UK's largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes — we build careers. When you join us as an Lead Business Intelligence Analyst, you'll benefit from: Competitive salary Company Car/ Car Allowance 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Life Cover & Contributory Pension Bonus Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more Committed to diversity, inclusion, and empowering your development What is the role? Persimmon Plc is recruiting for a Lead Business Intelligence Analyst to strengthen our Data Team as we continue to expand our data journey. Reporting to the Data Team Manager, the Lead BI Analyst will take ownership of the reporting and data insight function, managing a small team of BI Analysts (currently three, with potential for growth). You will combine hands-on BI development with leadership responsibilities, ensuring the delivery of accurate, well-designed, and insightful reporting across the organisation. This role can be based in Birmingham, York, or Manchester, with a flexible hybrid working option to work remotely up to three days a week. What you'll do as a Lead Business Intelligence Analyst Line manage and develop a team of BI Analysts, including resource allocation, performance management, and PDPs. Oversee and review all reporting outputs, ensuring a high standard of accuracy, design, and consistency across the team. Maintain ownership of the reporting lifecycle — from data extraction and modelling to final delivery and presentation. Lead on BI best practices, driving continuous improvement in reporting standards, data quality, and visual design. Collaborate and coordinate with cross-functional teams, stakeholders, and vendors to ensure the effective functioning of the enterprise data infrastructure. Translate business requirements into technical specifications, including data streams, integrations, transformations, data models, dashboards, and reports. Support the development and maintenance of the enterprise data architecture framework, standards, and principles. Document key processes, maintain the data dictionary, and ensure governance and consistency. Provide support and mentorship to analysts, fostering a culture of excellence, curiosity, and innovation. Occasional travel to other offices or project sites (typically less than 10%). What experience do I need? Proven experience at Lead or Senior BI Analyst level. Experience line managing or mentoring BI teams (ideally 3+ analysts). Strong attention to detail and a passion for delivering high-quality, well-formatted, and visually engaging reports. Advanced proficiency with Power BI, including data modelling and DAX. Solid understanding of relational databases and data warehouse concepts (dimensions, facts, star schemas) and associated technologies (e.g., Databricks). Experience with Python (including Pandas / PySpark). Familiarity with software development and source control, in particular Git and CI/CD practices. Excellent communication and stakeholder management skills — able to engage both technical and non-technical audiences. Strong organisational and time management skills. Experience within the housing or construction industry is a significant advantage. Knowledge of ERP (COINS, Microsoft Dynamics, SAP, Oracle) and CRM systems. TPBN1_UKTJ

CLC is one of the UK’s leading property maintenance and refurbishment groups with a turnover of c.£250m, around 1,000 employees and a national presence serving sectors such as social housing, defence, hotel and leisure, healthcare, education, and more. The Role We’re looking for a skilled and safety-driven Electrician to deliver high-quality electrical installations, servicing and maintenance across Planned Works, Voids, and Responsive Maintenance (RM) programmes. You’ll work in domestic and occupied settings, ensuring all electrical systems meet current IET Wiring Regulations and client specifications. You’ll represent CLC with professionalism, diagnosing, repairing, and installing with a first-time-fix mindset and a strong focus on customer care, compliance, and safety. Responsibilities Carry out repairs, maintenance, and installations to electrical systems and appliances within domestic and commercial properties. Deliver electrical works for voids and planned programmes, including rewires, consumer unit replacements, smoke alarms, fans, shower circuits, and general remedials. Support responsive repairs, diagnosing faults quickly, ensuring safe isolation and first-time resolution wherever possible. Conduct periodic inspection and testing, completing EICRs and remedial works to regulatory standards. Ensure all installations and repairs comply with BS7671 (current IET Wiring Regulations). Maintain accurate job information via PDA or mobile device, including certification, materials, and time records. Communicate effectively with residents, clients and colleagues to ensure smooth service delivery and a positive customer experience. Liaise with the Electrical Supervisor on technical issues, material needs, and progress updates. Carry out risk assessments and maintain safe working practices on all sites. Ensure full compliance with company Health & Safety, environmental, and equality policies. Mentor and support apprentices or junior electricians when required. Participate in the out-of-hours call-out rota on a rotational basis. About You Proven experience as a qualified Electrician in domestic repairs, maintenance, or social housing. Fully qualified with NVQ Level 3 in Electrical Installation or equivalent City & Guilds qualification. 18th Edition (BS7671) certification. 2391 (or 2394/2395) Testing & Inspection qualification. Electric heating systems (panel, storage). Electric cookers and cooking circuits. Proven ability to carry out installations, testing, and fault diagnosis independently. Strong understanding of Health & Safety regulations, including safe isolation and permit-to-work systems. Confident communicator, with the ability to engage professionally with residents and clients. Competent with job management systems and PDA/mobile technology. Full, clean UK driving licence. Security clearance: Must hold (or be immediately eligible for) SC clearance and meet/maintain BPSS as a minimum; willing to undergo vetting and periodic renewals. Experience working in Planned Works, Voids, or Responsive Maintenance environments, particularly within social housing or MOD contracts. Additional training such as Asbestos Awareness, Working at Height, or Manual Handling. Experience mentoring apprentices or supporting team development. Knowledge of PAS 2035/2038 retrofit and decarbonisation projects. Professional, polite and resident-focused. Reliable, punctual and self-motivated. Strong problem-solving and diagnostic skills. Detail-oriented with pride in workmanship. Committed to safety, quality, and continuous improvement. What we offer Offering up to £18.38 - £20.00 plus benefits including: 23 days’ holiday + Bank Holidays Company vehicle and fuel card PDA and uniform provided Long-service awards at key milestones Perkbox (free coffees, cinema tickets, discounts & more) 1 paid volunteer day each year Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long-term growth. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know

We Make Morrisons... From a Bradford market stall to the UK's fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We're looking for an Operations Manager to join our team. Our Operations Manager's play a key role in helping our business to grow and succeed. It's their job to ensure that the store operations are running smoothly ensuring Morrisons is a better place for our customers to shop and our colleagues to work. Deputising for the Store Manager, it's really important our Operations Managers create an inclusive environment for all managers and colleagues, where everyone feels valued. Ensuring they role model great leadership skills they also oversee all aspects of the store including achievement of all operational KPI targets, driving high store standards, excellent safe and legal compliance and ensuring our managers are highly capable and motivated in order to create a high performing and engaged team. As the Operations Manager it is your job to: Be accountable for the end to end process of all operations within store, ensuring appropriate resource to deliver routines to the highest standard Continually identify, develop and mentor talent across the store and wider region that creates a pipeline of successors Continuously build capability of the Management team through stretching their accountability, and creating a plan for development areas Work in partnership with the People Manager to embed a culture of being comfortable with change across the store and supporting Managers to do the same An expert in safe and legal, ensuring all departments and colleagues are compliant with food safety laws Support Managers with forward-thinking action plans for their departments to increase performance Contribute to the development of the annual Store plan by having a commercial mindset to identify opportunities which will maximise performance Use freedom within the framework to develop local ideas to exceed sales targets and drive performance whilst motivating colleagues Build relationships with all key stakeholders in order to involve the right people to deliver continuous improvements that benefit the customer Lead by example to deliver exceptional standards and performance across the store whilst focusing most on what matters most for customers Oversee all processes in store which affect availability of products for our customers whilst building the capability of the Management team to feedback to the respective business areas to continuously improve customers experience Make time to understand from customers directly how we can improve our daily offer and build their feedback into improvement plans and work with central teams to provide insight and opportunity to continually improve the service we offer How do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package. Want more? Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare, as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave. No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour here. About you Our operations managers must have previous experience in the retail industry. Experience of managing a large customer facing and high turnover operation (over £150k turnover per week) is essential. You also need to have: Strong leadership skills with the capacity to listen and respond. The ability to influence, listen and understand the external perspective to inspire and think broadly about new ways of doing things. Strong coaching skills. You must be able to give feedback to ensure common ways of working. A passion for driving talent and creating a successful team culture. The ability to resolve challenges and build trust between the full store team. Set clear objectives that link directly to each department that are aligned with Morrisons priorities. The power to create a culture that fosters and values collaboration. We are an equal opportunities employer and welcome applications from all sections of the community. About us Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won't find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It's why our customers keep coming back for more. The UK's 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It's challenging. It's fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want. At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They've been there and done that. It's how they know how to support our colleagues and help our customers so well. TPBN1_UKTJ

Job description In this role as Client Manager High Tech Crops and Convenience Manager in the UK, you will service Rijk Zwaan customers across the country, analysing their business needs and maximizing their full potential. Your job at Rijk Zwaan. As Client Manager High Tech Crops and Convenience and as part of the Commercial Team you will support our clients, specialising in the growing of indoor lettuce as well as support our hot crops across the UK. You will also support our outdoor lettuce growers with an emphasis on those who supply our Convenience clients. You will work with experienced Crop Specialists from the Netherlands and UK to support our UK partners, along with our UK Client Manager Chain (Marketing Specialist) to promote new varieties. For customer visits and training requirements you will also be required to visit the Head Office in the Netherlands. Additionally, you are responsible for: Selling seeds in mainly the following crops: outdoor and indoor lettuce, leafies and hot crops Introducing new varieties to customers by trials; Maintaining and enhancing long-standing relationships with customers; Identifying new opportunities within existing clients and new businesses Helping to set the strategy for our Convenience (Processor) Clients Where will you be working? Rijk Zwaan is an international family company with a people-oriented culture. Rijk Zwaan is at the beginning of the food chain. We develop vegetable varieties and sell the seeds to growers and other chain partners all over the world. We thus make an important contribution to the world food supply. Everything we do is about healthy growth. The growth of natural and healthy products that we export around the world. The growth of our company. And above all the growth of our people: we give you every opportunity to use your own initiative and achieve your full potential. As Client Manager, you will form part of the Commercial Team within Rijk Zwaan UK. The Commercial Team consists of several other specialists who work on sales activities in the UK, plus a Client Manager Chain and an Innovation and Trial Coordinator. As a team you will keep an eye on the latest developments, respond to trends, and sell concepts and products. Your contribution: You have a passion for the industry with proven commercial skills and insight. You seek to influence decision-making in the seed world and conduct this in a professional manner. Also, you have the ability to work independently and understand that transparent communication and accurate recording of information is required to benefit the wider team. You have a driven, proactive and tenacious approach to your work to open up new markets and to build on the Rijk Zwaan reputation. Moreover, you have excellent organizational and presentation skills. As this is a commercial position, you have to enjoy sales negotiations, and need a keen problem-solving mindset. Given the nature of this position, you will need to be open to national and international travel. In addition, we can find the following on your resume: Education to a degree level or equivalent. At least 3-5 years of relevant work experience Extensive product and market knowledge of the horticultural industry.What can you expect from us? In addition to a commercial and international working environment, we are happy to offer you: Permanent contract from the start; Market-based salary based on job level and experience; Extensive training program by specialists with years of horticulture experience; Various training opportunities through our own Rijk Zwaan Academy; Good work-life balance.Interested? Let us work together for the vegetables of tomorrow! All applications are being handled through our recruiter MorePeople. Please send your CV and motivation for application to Emily Wood's email The recruitment process will include a mixture of online and in person interviews and will require an assessment

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the worlds biggest brands und

This role of Customer Experience and Insight Manager will have an important and influential voice in the delivery of the Global Customer Experience Strategy, but also in guiding the local markets to make more informed decisions based on the data-driven insight through the development and implementat

Ideal for a Senior Customer Insight Manager / Commercial Insight Lead looking for real ownership, senior visibility, and the chance to embed data‑driven and AI‑enabled insight into a fast‑moving beauty business. We are recruiting a Senior Commercial and Customer Insight Manager for a high‑gr

Think Voice of the Customer (VoC), Cost of Poor Quality (CoPQ), Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT) – you'll be diving deep into these metrics to understand customer behaviour and their ever-evolving "critical to quality" (CTQ) needs. Build relat

The position will be responsible for enhancing customer experience and operational efficiency by managing customer data and maintaining customer service systems. Manage customer service platform, provide Level 1 support, and monitor customer service tickets and data. A brand-new position has become

A leading low-cost airline is seeking a Customer Insight Analyst in Luton. You will analyze customer satisfaction data, support KPI reporting, and communicate insights clearly to stakeholders. This full-time role focuses on delivering customer analytics to inform business decisions.

This role involves leveraging customer insights to drive business performance, requiring strong analytical skills and a commercial mindset. The ideal candidate will excel in data analysis and communication, translating insights into actionable recommendations for senior stakeholders. A major online

A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through data‑led insights, storytelling, and experimentation. Senior Customer Analyst – Loyalty, Retentio

Ideal for a Senior Customer Insight Manager / Commercial Insight Lead looking for real ownership, senior visibility, and the chance to embed data-driven and AI-enabled insight into a fast-moving beauty business. Reporting to the Head of Growth, this role owns customer insight, CRM analytics, lifecyc

A leading UK retailer is seeking a Customer Data Architect to drive data strategies and solutions that ensure trusted data across channels. The role requires expertise in Customer data architecture, and the ability to lead initiatives around identity resolution and master data management.

Senior Insight Analyst (Customer & Marketing). Proven experience in Customer/Marketing Analytics – understanding how data and insights fuel growth and profitability to shape commercial decisions. A customer‑obsessed mindset, with the ability to interpret trends through a customer lens and transl

Strategic analysis, translating complex campaigns and customer data into clear, actionable insights. We’re looking for a senior Insight Director with a strong analytical background and a strategic mindset, who can turn complex data into clear, compelling stories with actionable recommendations. In

A high-growth beauty brand in London is seeking a Senior Commercial and Customer Insight Manager to lead customer insight and analytics. This role involves translating data into actionable insights to support growth, managing CRM analytics, and championing AI adoption across departments.

A recruitment agency is seeking a highly organised Customer Sales Co-ordinator in Bury St Edmunds.

Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the. Lead the end‑to‑end customer and retail insight strategy.

The ideal candidate will excel in customer insights and demonstrate commercial acumen.

You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective and profitable customer experiences. Proven experience in a customer insight or analytical role, ideally within the. Deliver actionable insights to marketing, CRM, and product tea

You will own the day-to-day management of KAD’s customer insight programmes, combining survey results, operational data, and customer feedback into actionable insights. Experience linking customer insights to long‑term strategic goals. If you’re passionate about using data to elevate customer

This role involves owning customer insights, leading CRM analytics, and supporting commercial decisions through data-driven insights. A high-growth beauty brand in London is seeking a Senior Commercial and Customer Insight Manager.

As a Customer Insight Analyst, you’ll deliver robust customer, CX and performance analytics that underpin insight across the business. You’ll join our Customer Strategy & Insights team, who enable the business to make better customer‑led decisions through data, insight and research. Job Descri

A global organisation in Hampshire is seeking a Customer Insight and Quality Analyst. The role focuses on enhancing customer experience through data analysis and managing service systems. Responsibilities include reporting on customer feedback and overseeing warranty processes.

Have a strong understanding of our NPS brand awareness and customer satisfactions scores to help inform customer performance using both leading and lagging KPIs. We are looking for an Analyst with a commercial and insight driven this role driving LTV will be your bread and butter from understanding

A leading transport company in the UK is seeking a Customer Insight Analyst to analyze customer data and enhance passenger satisfaction. Key responsibilities include managing insight programmes, analyzing trends, and presenting findings to influence business decisions.

We are seeking a highly motivated and results-driven Customer Experience Consultant to support the Head of Customer in delivery of customer facing initiatives, working cross-functionally with internal teams to implement new processes, systems and policies designed to enhance customer experience and

A leading insurance company in London is seeking a Digital Insight Analyst to create analytics and data science solutions aimed at enhancing customer understanding and driving informed business decisions. The ideal candidate will work closely with stakeholders to deliver actionable insights, reliabl

This role focuses on transforming customer insights into actionable strategies that shape business decisions. A leader in financial data and insights seeks a skilled UX Researcher to join their innovative team in London. You will analyze customer data, collaborate across teams, and conduct market re

Proven experience in Customer/Marketing Analytics - understanding how data and insights fuel growth and profitability to shape commercial decisions. A customer‑obsessed mindset, with the ability to interpret trends through a customer lens and translate them into actionable strategies. As a Senior

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

As a Support Worker with CrossReach, you will provide consistent, person centred support to people within a residential or day care setting.Working as part of a dedicated team, you will help individuals feel safe, supported and empowered as they work towards stability, independence and positive life

Kickstart Your New Career with Evri – Join One of the UK’s Biggest Courier Networks.Make sure to apply with all the requested information, as laid out in the job overview below.Looking for a fresh start or a second income? Evri is one of the UK’s leading parcel delivery companies, and we’re

Its our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vit.

Kickstart Your New Career with Evri – Join One of the UK’s Biggest Courier Networks.Looking for a fresh start or a second income? Evri is one of the UK’s leading parcel delivery companies, and we’re looking for local drivers to deliver in their own communities.Whether you wan

Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vi. It's our mission to provide an outstanding customer experience.

Kickstart Your New Career with Evri – Join One of the UK’s Biggest Courier Networks.Looking for a fresh start or a second income? Evri is one of the UK’s leading parcel delivery companies, and we’re looking for local drivers to deliver in their own communities.Whether you wan

Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vi. It's our mission to provide an outstanding customer experience.

Hours: Waking nights (4 on / 4 off).Working in our Childrens Homes means being a part of a young persons day to day life.This means being there for the highest highs and lowest lows.Our night support workers are a part of enabling our young people xwzovoh to get their childhood back and create pathw

We are committed to continuous improvement, building a skilled, knowledgeable, and flexible workforce alongside promoting innovation and creativity whilst keeping children, young people and families at the heart of all we do.We really value our workforce and offer you a great benefits package includ

Working in our Childrens Homes means being a part of a young persons day to day life.This means being there for the highest highs and lowest lows.Our support workers enable our young people to get their childhood back and create xwzovoh pathways to become well rounded adults an incredibly rewarding

Support Worker – Uttoxeter - £12.Drivers Required - Full UK licence.Typical Shifts are: Required to work on a rota basis; Monday to Sunday, covering the following shifts - Early shifts: 8:00am-3:00pm and Late shifts: 3:00pm-10:00pm (long days also available).Join Voyage Care and Feel Valued, we r

We endeavour to take a customer-led approach across our operations, striving to serve our customers with a seamless experience no matter what facility or region they are in. Our vision: to be the most customer-centric data centre provider. This may also include working with or presenting to DCS cust

Want to re-energise your career with Monster Energy, the powerhouse behind your favourite energy drinks and events?.Are you bold, relentless, and ready to take your professional journey to the top?.This is your chance to elevate your career with one of the most iconic, highest-performing energy drin

We're working with a fast growing analytics specialist working with modern, data-driven businesses to help them understand customers, improve performance, and make better decisions with data. Confidence working end to end, from requirements through to insights. Experience working with customer, prod

Provide deep insight for critical business questions using a variety of analytical tools e. You should have experience delivering business insights and stakeholder engagement.