Customer insight jobs in HayesCrear alertas

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

eCommerce Retail Account Manager Location: Hounslow (hybrid working) Contract: 3–4 months We’re supporting a large, well-known organisation in the travel and retail space with the search for an eCommerce Retail / Account Management professional to join on a 3–4 month contract. This role sits within a digital commerce team and focuses on managing online retail partners, improving eCommerce performance, and supporting a strong end-to-end customer experience. It’s a hybrid role based in Hounslow, combining on-site collaboration with flexible working. The role In this position, you’ll act as the link between retail partners, digital teams and operations, ensuring online performance targets are met and opportunities for improvement are identified and delivered. Key responsibilities include: • Managing relationships with retail brand partners, owning their online performance, • Working with digital and product teams to improve the website experience, including merchandising and usability, • Using data and insight to identify performance issues and growth opportunities, • Coordinating with offline retail and operational teams to ensure a joined-up omnichannel approach, • Supporting fulfilment and customer service processes to meet service level expectations, • Managing risks, issues and actions, and communicating clearly with stakeholders, • Previous experience in eCommerce, digital retail, or account/partner management, • Comfortable working with external partners or brands, • Strong commercial awareness and ability to work to targets, • Confident using data to inform decisions and recommendations, • Good understanding of online customer journeys and conversion drivers, • Strong communication and stakeholder management skills, • Experience in retail, premium brands, or omnichannel environments, • 3–4 month contract, • Hybrid working, based in Hounslow

An established UK food manufacturer is looking to appoint a Commercial Executive to support continued growth across Sainsburys and Aldi. This is a hands-on commercial role sitting within a high-performing commercial team, offering exposure to account management, forecasting, promotions, NPD and joint business planning. Ideal for someone early in their commercial career who wants genuine responsibility and visibility. The role will involve: • Day-to-day commercial contact for defined customer accounts, • Ownership of P&L elements and contribution to profitable growth, • Forecasting, reporting, EPOS and promotional analysis, • Supporting NPD project management and critical paths, • Working cross-functionally with marketing, supply chain and planning, • Commercially minded, analytical and organised, • Comfortable working with data and turning insight into action, • Confident communicator with internal teams and external customers, • Experience in FMCG / food manufacturing preferred (but not essential), • Someone who wants to grow into a broader commercial or account management role

As a Senior Insight Analyst you will use analytical rigor to uncover customer insights that drive product strategy, optimise in‑app journeys and deliver meaningful experiences. Strategic Customer Intelligence – Explore complex data to understand behaviour, trend, and outcome for users and produc

Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 50+ offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. As a member of the global Finance team, you will provide expert & collaborative financial partnership to our business leaders through accurate reporting, reliable analysis and actionable insight to support decision making for sustainable and profitable growth. You will play a pivotal role in shaping strategy and driving key initiatives within the Client Finance team. In this capacity, you will partner closely with business teams and industry leader to manage the financial operations of your industry client portfolio. This will involve working collaboratively with Market and Country leaders, Capability heads, and other executives. Additionally, you will engage with Market Finance Leads and regional finance teams across Financial Planning & Reporting and Controllership to ensure alignment and operational excellence. The Director reports to the VP, Client Finance for their respective Industry and will work in a matrix environment. You will lead a diverse team of Client Finance professionals based in multiple geographies with responsibilities across commercial finance and business operations and will be responsible for their growth and development. The individual is expected to demonstrate strong leadership presence, clearly communicate team and departmental goals, translate strategy into actionable plans, and contribut Your Impact Commercial Management – Support senior level decision making to achieve short and long term commercial objectives. • Partner with and Support (with Industry Leads/business teams) to deliver on annual growth and contribution margin targets for the industry client portfolio, • Work with commercial teams to evaluate business development opportunities in the context of strategic fit, commercial attractiveness and market risk, • Support the preparation of pricing proposals and deal structure, supported by the Commercial Success Team as needed, • Support commercial leadership and legal counsel in reviewing and negotiating contract terms to align with company standards, including identifying and escalating potential risks from proposed deviations, • Support Business Teams in the preparation of their annual strategic plans, • Prepare revenue scenarios and contribution margin expectations in support of annual planning cycle (Commitment and Target), taking into account business initiatives, investments, analysis of prior period trends and company financial objectives, • Lead and manage the preparation of rolling forecasts for revenue and contribution margin by providing analysis on changes from prior expectations and insights into assumptions impacting future projections, to inform decision-making and capacity planning, • Collaborate with Controllership and Revenue teams to ensure accurate and timely revenue recognition during monthly and quarterly close cycles. Provide guidance on new and complex transactions by aligning on accounting treatment and operational implementation, ensuring compliance with policy and close deadlines, • Support weekly revenue guidance process, evaluating key indicators (i.e. pipeline, sales expectations and delivery risks) to provide ongoing visibility to executive leadership and recommendations on appropriate updates to be provided, • Leverage quarterly results and profit modeling to maintain a forward-looking view of full-year profitability across clients, regions, and industries. Analyze key drivers of performance and identify actionable opportunities to enhance industry-level profitability. Collaborate with senior leadership to develop and support execution of plans that address risks and drive margin improvement, • Manage the team responsible for minimising the “quote to cash” time table (i.e. billing, collections) to optimise trade working capital and limit long standing overdue balances and accrued revenue, • Intervene in concert with business leaders and Market Finance Leads to address and resolve client related issues, • Lead and actively contribute to initiatives that strengthen collaboration, inclusion, and knowledge-sharing within the Client Finance Team and the broader local Finance Community, fostering a connected and high-performing culture, • Create and foster an environment of learning, growth and excellence by promoting learning and development initiatives and knowledge sharing, • 8+ years’ experience managing a team in finance and operations, • Speak fluent English, • Strong Excel competency, • Strong interpersonal and communication skills, • Experience influencing decision making in a matrixed organisational structure, • Highly organised and able to work according to fixed calendar cycles at a global scale (multinational across multiple time zones), • Education:, • Bachelor’s degree, MBA or accounting qualification preferred Additional Information Set Yourself Apart With • Experience working closely with senior leaders and contributing to presentations for executive-level stakeholders, • Strong presentation/PowerPoint and PowerBI competency, • Experience in Technology Consulting or other service sector, • Experience working at one of the top global marketing & communications networks

Head of Bids and Proposals Location: Hybrid role based at either Greenford, Loudwater or Weymouth Safeguarding the Seas Through Innovation Step into a world where cutting-edge technology meets mission-critical expertise. This organisation delivers advanced multi-mission maritime solutions that protect and empower naval forces across allied nations worldwide. As the maritime and underwater battlespace continues to evolve, the focus remains on pushing boundaries-developing specialist systems that give defence customers a decisive operational edge. From surface and sub-surface platforms to unmanned systems, the work carried out here is shaping the future of naval warfare. Collaboration is at the heart of success. By working closely with customers, this organisation delivers world-class solutions across sonar, radar, expendables, signature management, and naval power systems-ensuring mission success at sea and below it. Flexible Working Your personal life matters just as much as your professional one. Flexible working arrangements are actively supported, including hybrid, remote, or on-site options where possible. Opportunities may include: Flexible start and finish times Part-time or compressed hours A 9-day fortnight at select locations Time Off in Lieu (TOIL) of up to one day per month There is a strong culture of trust, integrity, and flexibility, recognising that people are central to business success. The Role: Head of Bids and Proposals As Head of Bids and Proposals , you will lead the successful delivery of high-quality, compelling bid submissions across all business segments-from new product development and mature product delivery to through-life support. You will be responsible for embedding a consistent, efficient, and best-in-class tender production process, driving excellence throughout the entire bid lifecycle. Key responsibilities include: Leading and mentoring the bid production and administration teams Owning the proposal review process and driving continuous improvement Managing bid resources, schedules, and governance Ensuring proposals are compliant, competitive, and strategically aligned Supporting future business planning through opportunity mapping into the SIOP process Tracking competitor activity and gathering customer intelligence Communicating successful contract awards across the organisation About You You will be a confident and commercially astute leader with a proven track record of delivering winning bids in complex environments. Essential experience and skills: Demonstrated success delivering high-quality bids to schedule Strong knowledge of bid management best practice Experience in large or corporate business environments Excellent project management skills with strong attention to detail Ability to manage multiple complex bids under tight deadlines Exceptional communication and influencing skills at senior levels Commercial awareness with strong business development insight Experience mentoring and leading diverse teams Proficiency in MS Office Degree qualified (or equivalent experience) Security & Nationality Requirements Due to the nature of the programmes delivered, candidates must be eligible to obtain the relevant UK Government Security Clearance. Holding existing clearance is advantageous but not essential. Relocation Support Relocation support may be available for candidates moving within the UK. This is considered on a case-by-case basis and in line with HMRC guidelines. Diversity & Inclusion This is an equal opportunities employer committed to diversity, inclusion, equity, and equality. Applications are welcomed from all backgrounds, and the organisation is dedicated to creating an inclusive environment where everyone can thrive and be their authentic self. TPBN1_UKTJ

Description Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your role: This is a high-impact, highly technical role for a capital analyst or data scientist who wants to go far beyond regulatory calculation. You'll use modelling, automation, and analytics to shape real commercial and underwriting decisions across Centrica Home. You'll expand how the capital model is used across the business, automate trusted end-to-end workflows, build intuitive interactive dashboards (Python/pandas, Streamlit/Plotly), detect performance trends early, and translate insights into clear underwriting actions. You'll also design repeatable AI-enabled competitor monitoring, turning complex signals into crisp, actionable recommendations for senior leaders, with impact at scale across ~10 million customers. Responsibilities of the role: Capital model development & use-case expansion Enhance and evolve the capital model. Proactively identify new business use cases for capital outputs and embed them across the organisation. Bring stakeholders with you, improving decision quality and model adoption. Automation & trusted workflows Streamline and automate core processes - data ingestion, validation, run logging, results storage. Ensure outputs are reliable, reproducible, and ready for decision-making at pace. Underwriting performance & actionable insight Monitor underwriting performance and emerging trends (profitability, loss ratio drivers, etc.). Drive recommendations that influence pricing and underwriting decisions. Prioritise early trend detection over retrospective explanation. Best-in-class dashboards & visualisation Build and own clear, interactive dashboards and "what-if" tools. Make capital and underwriting insights easy to explore and hard to misinterpret using tools such as Plotly, Streamlit, or similar. Competitor & market intelligence (AI + analytics) Develop repeatable, AI-powered monitoring of competitor propositions, service levels, and customer sentiment (where appropriate). Deliver concise "what changed / so what / now what" updates that inform commercial and underwriting strategy. Here's what we're looking for: Capital modelling experience , ideally within insurance, with a track record of turning capital outputs into business decisions. Strong understanding of underwriting performance , including how to investigate movements and recommend actions. Excellent communication and persuasion skills , able to present clearly to senior stakeholders, handle challenge, and land decisions with a structured narrative. Advanced dashboarding and visualisation capability , creating tools that make complex information simple, intuitive, and actionable. Strong Python skills (pandas, Streamlit, automation mindset) - using technology to make insight faster, clearer, and more scalable. Bonus skills: SQL (SQLite/Postgres), practical LLM workflows with evaluation/guardrails, competitor intelligence experience. Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you. If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. TPBN1_UKTJ

Commercial Manager – FMCG | Key Account Location: Uxbridge (Office-Based Role) Are you an experienced Commercial Manager with a strong background in FMCG and grocery retail, a passion for food, and a proven ability to drive profitable growth across large customer accounts? We are recruiting a Commercial Manager to lead key customer relationships and deliver commercial performance within a defined portfolio. This role is offering real ownership of P&L, customer strategy, forecasting, and growth delivery within a forward-thinking FMCG business. Key Responsibilities – Commercial Manager (FMCG) Lead the commercial performance and growth of a defined customer base, ensuring delivery against sales, margin, and profit targets Own P&L responsibility for assigned key accounts, driving profitable growth aligned to business objectives Develop, agree, and deliver Customer Joint Business Plans (JBPs) Manage forecast accuracy, budget delivery, and performance tracking with a strong growth mindset Evaluate promotional performance and provide data-led recommendations to maximise promotional effectiveness Collaborate cross-functionally with Senior Commercial Management, Commercial Finance, Customer Marketing, Supply Chain, and Operations Work closely with Marketing to develop and execute in-store and online activation plans Identify market, customer, and category growth opportunities through insight, analysis, and customer engagement Champion the customer internally, ensuring service levels, supply issues, and performance risks are proactively managed Integrate customer sales strategy into wider group business plans, forecasts, and budgets Play an active role in weekly and monthly planning meetings to ensure customer priorities are represented Track category performance against plan, implementing corrective actions where required Support talent development through coaching and mentoring less experienced commercial team members Skills & Experience Required Minimum 2+ years' experience in a Commercial, Sales, or Account Management role within FMCG or grocery retail Proven experience managing large customer accounts or key accounts Strong commercial acumen, negotiation, and analytical skills Experience working with P&L, forecasting, budgets, and promotional analysis High attention to detail with the ability to manage multiple priorities Confident in leading the customer agenda across a matrix organisation Strong focus on personal development and continuous improvement Proficient in Excel, PowerPoint, and Word Experience using internal systems and customer portals (training provided) Full UK driving licence with flexibility to travel to customer and site locations Why Join Us? A key leadership role within a growing, forward-thinking FMCG business High level of autonomy with the opportunity to shape commercial strategy Competitive salary, performance-related bonus, and car allowance Collaborative and inclusive culture built on integrity, equality, and innovation Access to Help@Hand benefits app, offering staff discounts on retail, travel, entertainment, and more We are passionate about our people and recognise that our success is driven by the talent, commitment, and ambition of our teams. This is your opportunity to join an exciting FMCG business where your impact will be visible and valued. Ready to take the next step in your Commercial Manager career? Apply today and help drive our continued commercial success. TPBN1_UKTJ

Marketing Manager – UK & Northern Europe Premium Brand • Multi-Channel Strategy • High-Impact Partnerships An exceptional opportunity for a refined, commercially astute Marketing Manager to lead regional strategy across the UK & Northern Europe. This role sits at the heart of a sophisticated, service-led organisation, where you will elevate brand presence, drive demand across multiple channels and shape high-value partnerships that enhance the customer experience. You will work closely with senior stakeholders to deliver insight-driven campaigns, uphold impeccable brand standards and guide a small team to execute with precision, pace and polish. Key Responsibilities • Lead and execute premium regional marketing and partnership plans that drive revenue, engagement and brand elevation., • Shape data-led, ROI-focused campaigns across B2C, B2B2C and B2B audiences., • Manage end-to-end campaign delivery with strong cross-functional alignment., • Oversee high-quality content and channel execution across digital, CRM, POS and corporate communications., • Partner with design teams and agencies to ensure a refined, consistent and visually elevated brand identity. What You’ll Bring • A relevant degree and 4–5 years’ regional or global marketing and partnership experience., • Proven success delivering high-impact, multi-channel campaigns with strong commercial results., • Confident project leadership, with the ability to guide teams and manage multiple priorities seamlessly., • Strong analytical capability, turning data and insights into clear, strategic recommendations., • Exceptional communication and stakeholder management skills, with a polished, professional presence., • Expertise in crafting refined, on-brand marketing messages., • Independent, energetic and hands-on, with impeccable attention to detail and high personal standards

Area Manager (Multi-Site Retail) Location: North & West London region Salary: £57,000 Bonus: OTE up to £18,000 per annum (performance-related) Package: Company car or £6,000 allowance, pension, private healthcare, 25 days holiday + bank holidays We're recruiting an experienced Area Manager to lead a well-established multi-site retail portfolio across the North and West London region . This is a senior, hands-on leadership role, offering full accountability for people, performance, recruitment and development. It's ideally suited to an Area Manager based in West or North-West London who enjoys coaching, building capability at scale and driving consistent commercial results. The Role As Area Manager, you will lead a sizeable portfolio of stores, remotely managing 20+ managers and team leaders across multiple locations. You'll take ownership of recruitment, training and development while maintaining strong visibility and engagement across the region. You'll work closely with senior leadership to deliver regional strategy, develop future leaders and ensure every location operates to best-in-class standards. Key Responsibilities People Leadership Line manage 20+ remote managers and team leaders across multiple sites Full ownership of recruitment, onboarding, training and development within your region Deliver hands-on coaching , mentoring and performance management Build robust development and succession plans Create and sustain a high-performance, values-led culture Commercial & Customer Performance Drive sales, conversion and revenue growth across the area Analyse KPIs and implement targeted improvement plans Champion a customer-first approach aligned to brand standards Act on customer insight and local market trends Operational Excellence Full accountability for operational standards, compliance and governance Oversee labour planning, rota effectiveness and cost control Ensure strong financial and administrative discipline Maintain consistency, pace and best practice across the region What We're Looking For Proven Area / Regional Manager experience in a multi-site retail or service-led environment Track record of remote leadership at scale Passionate, hands-on coach with strong people-development capability Commercially astute and confident working with data and KPIs Structured, resilient and people-focused leadership style Comfortable using MS Office and performance reporting tools If you're an Area Manager based in West or North-West London looking to take ownership of a high-impact region and develop strong leadership teams, we'd love to hear from you. Reference: BBBH35416 TPBN1_UKTJ

BEMS Service & Small Works Engineer - West London We are seeking an experienced and motivated BEMS Service / Small Works Engineer to join our growing team. This role is suited to a technically strong engineer with proven experience in service, fault diagnosis, commissioning of small works, system modifications, and performance optimisation within Building Energy Management Systems. You will work across a diverse range of environments, including Healthcare, Education, Leisure, and Stadia, supporting clients by ensuring their BEMS operate efficiently, reliably, and in line with energy and carbon reduction objectives. This is a customer-facing role that requires strong communication skills, technical credibility, and a proactive approach to problem-solving. You will also play an essential part in supporting and developing junior engineers through mentoring and technical guidance.. Basic Salary from £45,000 depending on experience Overtime, Travel Time & Call-out Company Van Pension, Life Assurance & much more. Please see our generous remuneration packages below Key Responsibilities Diagnose and rectify complex faults across BEMS controllers, networks, field devices, control panels, and associated electrical systems. Deliver BEMS upgrades, modifications, and small works, including software changes, panel modifications, and system enhancements. Commission and validate small works, remedial actions, and system improvements, ensuring correct operation and compliance with specifications. Identify inefficient operations, poor control strategies, and optimisation opportunities to improve energy performance and reduce carbon impact. Build and maintain strong client relationships by providing clear technical advice and upholding high standards of customer service. Ensure all works comply with relevant standards, regulations, and internal quality procedures. Support junior engineers and apprentices through hands-on mentoring and technical guidance Requirements Who Were Looking For A capable and self-motivated BEMS engineer who takes ownership of their work and holds high engineering standards. You will be comfortable working independently, engaging directly with clients, and making sound technical decisions on-site. Understanding that well-designed systems require ongoing optimisation and intelligent servicing to deliver real energy and carbon savings, taking pride in making systems perform as intended. Essential Skills & Qualifications Minimum of 5 years hands-on experience working as a BEMS / Controls Engineer in a live operational environment Strong technical expertise in Trend systems and/or Tridium platforms , including configuration, commissioning, and optimisation C&G Level 2 Electrical qualification (or equivalent), demonstrating a solid technical foundation Proven ability in fault-finding, diagnostics, and resolving complex system issues efficiently Good working knowledge of mechanical plant and HVAC systems , with an understanding of how they integrate with BEMS Full UK driving licence , with flexibility to travel to client sites as required Excellent time management skills , with the ability to work independently and proactively Demonstrated experience mentoring and supporting junior engineers , helping to develop technical capability within the team A genuine interest in energy management, system optimisation, and performance improvement Desirable Tridium Niagara N4 Certification , demonstrating advanced knowledge of open-protocol BMS platforms Trend Expert status (current or previous), reflecting a high level of technical proficiency and system mastery Experience working with Siemens Desigo, X-Works, and/or Insight systems , with the ability to support, maintain, and optimise complex BMS environments Benefits How we Attract, Reward & Retain Our Employees If you are looking to move beyond reactive BEMS servicing and into an environment that prioritises engineering excellence, system performance, and energy efficiency , ACL BEMS offers an outstanding opportunity to take the next step in your career. We are seeking engineers who challenge inefficient operation , question ineffective control strategies , and take genuine pride in delivering building management systems that perform in the real world not just on paper. Competitive salary , aligned to your experience, technical capability, and contribution Company car with fuel card or car allowance , depending on preference Company credit card for business-related expenses Annual tool allowance to support you in carrying out your role effectively Fully equipped technology package , including mobile phone, tablet, and laptop 25 days annual leave plus bank holidays , supporting a healthy worklife balance Divisional performance-related bonus scheme , recognising individual and team success Contributory pension scheme to support long-term financial planning Life assurance at 4x annual salary Structured training, development, and clear progression pathways to support your long-term career growth ACL BEMS is committed to an inclusive and supportive working environment. We actively promote equal opportunities and are happy to make reasonable adjustments throughout the recruitment process. Continuous professional development is fundamental to our business. We expect high standards, support our engineers properly, and offer a technically challenging and rewarding environment for those serious about BEMS and energy engineering. Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered. TPBN1_UKTJ

Lettings Manager Monday to Friday 9am – 6pm – Saturdays and Bank Holidays on a rota basis in busy leasing periods. Southall We are recruiting an experienced Lettings Manager for a fantastic client based in Southall. This is an exciting opportunity to play a key role in driving the rental performance of a high-quality residential development, while delivering an exceptional customer experience and leading a motivated lettings team. The Role As Lettings Manager, you will be responsible for the overall rental performance of the development, maximising profitability while maintaining brand standards and operating within agreed budgets. You will oversee marketing and leasing activity, manage income and expenses, and lead and develop the lettings team to ensure outstanding service is delivered at all times. Key Responsibilities Act as a brand ambassador, providing exceptional service to residents, prospective tenants, contractors and visitors Communicate professionally and courteously with residents and colleagues, both verbally and in writing Support and contribute to resident events to drive community engagement Conduct monthly market surveys and maintain a strong understanding of local competition and market conditions Contribute to a dynamic marketing and leasing strategy, providing insight and feedback to the General Manager Forecast end-of-tenancy dates to minimise voids and maximise re-let opportunities Lead and support the lettings team in conducting property viewings Liaise with external agents to monitor market trends Respond to mystery shopping feedback and coach best practice Ensure all enquiries are logged, managed promptly and referral programmes actively promoted Oversee the referencing process, ensuring compliance with company standards and GDPR regulations Manage applicant communication from application through to move-in, including contracts and deposit registration Ensure timely rent collection and manage the arrears process Negotiate tenancy renewals in line with targets and serve statutory notices where required Maintain knowledge of local council and HMO regulations, ensuring full compliance and licence management Use property management systems to record transactions and produce operational reports Support, train and mentor new team members Share best practice, contribute to process improvements and support a positive team culture aligned with company values About You Proven experience in residential property lettings, ideally within Build to Rent, student accommodation or serviced apartments A strong track record of achieving and exceeding sales and lettings targets Excellent customer service skills with strong attention to detail Experience of leading, coaching and developing team members Confident, professional and highly organised, with the ability to manage multiple priorities TPBN1_UKTJ

Category Marketing Controller – Meals Location: Uxbridge Head Office (office-based) Department: Category Marketing Reports to: Category & Insight Director Direct reports: 4 Travel : Regular travel to sites and customers About the role At Pilgrim's Europe, our Category & Insight team provides a clear, forward-looking category vision that drives sustainable growth across the business. As Category Marketing Controller – Meals, you will play a critical leadership role in shaping and delivering this vision for one of our most important categories. Based at our Uxbridge head office, you will be the recognised expert for the Meals category, leading and developing a team of Category and Customer Marketing professionals. You'll use deep consumer, shopper and category insight to create compelling strategies that unlock growth for both Pilgrim's Europe and our customers. Working closely with Commercial, Innovation and Operational teams, you will identify future consumer-led opportunities, influence key decisions and help build a robust pipeline that supports long-term category success. Key responsibilities Lead, coach and develop a high-performing Category Marketing team Play a significant role in shaping and delivering the Group Marketing strategy, ensuring the Meals category is strongly represented Develop, communicate and execute Meals category strategies across all growth levers, including channel, shopper and customer-specific plans Build strong, trusted relationships with major retail customers, delivering thought leadership and acting as a proactive category partner Provide clear, commercially compelling insight and recommendations to customers and internal commercial teams Champion the consumer and shopper perspective across operational business units to support effective decision-making Partner with Innovation & Development to build a long-term, insight-led innovation pipeline Manage allocated budgets for consumer research to address category knowledge gaps and opportunities Travel periodically to sites and customers to stay closely connected to operations and market needs What we're looking for Experience & knowledge (essential): 5+ years' experience in FMCG, with strong Meals or relevant category expertise Proven leadership experience (3+ years), including line management Demonstrable success in building and executing category strategies Experience working closely with major UK grocery multiple retailers Background in own-label category management Strong stakeholder management and influencing skills at all levels Confident communicator with strong written, verbal and storytelling capability Ability to distil insight into clear, actionable and commercially focused solutions Experience working closely with innovation, commercial and operational teams Ideal behaviours Strong alignment with the Values of Pilgrim's Europe Strategic, collaborative and consumer-focused mindset Proactive, credible and confident in building relationships internally and externally Why Join Us? Shape the future of the Meals category in a senior, influential leadership role Be based at our Uxbridge head office, working closely with senior stakeholders Lead and develop a talented team with genuine ownership and visibility Act as a true category partner to major UK grocery retailers Turn insight into strategies that deliver real commercial impact Influence the long-term innovation pipeline, not just short-term plans Gain valuable exposure through travel to sites and customers Join a values-led organisation where ambition, collaboration and accountability matter Ready to make an impact? If you're a strategic category leader with a passion for the Meals category and a track record of turning insight into growth, this is your opportunity to make a real difference. Based at our Uxbridge head office, you'll be at the heart of shaping category strategy, customer partnerships and long-term success. Apply now and help define the future of Meals at Pilgrim's Europe. TPBN1_UKTJ

Lettings Manager Monday to Friday 9am – 6pm – Saturdays and Bank Holidays on a rota basis in busy leasing periods. Southall We are recruiting an experienced Lettings Manager for a fantastic client based in Southall. This is an exciting opportunity to play a key role in driving the rental performance of a high-quality residential development, while delivering an exceptional customer experience and leading a motivated lettings team. The Role As Lettings Manager, you will be responsible for the overall rental performance of the development, maximising profitability while maintaining brand standards and operating within agreed budgets. You will oversee marketing and leasing activity, manage income and expenses, and lead and develop the lettings team to ensure outstanding service is delivered at all times. Key Responsibilities Act as a brand ambassador, providing exceptional service to residents, prospective tenants, contractors and visitors Communicate professionally and courteously with residents and colleagues, both verbally and in writing Support and contribute to resident events to drive community engagement Conduct monthly market surveys and maintain a strong understanding of local competition and market conditions Contribute to a dynamic marketing and leasing strategy, providing insight and feedback to the General Manager Forecast end-of-tenancy dates to minimise voids and maximise re-let opportunities Lead and support the lettings team in conducting property viewings Liaise with external agents to monitor market trends Respond to mystery shopping feedback and coach best practice Ensure all enquiries are logged, managed promptly and referral programmes actively promoted Oversee the referencing process, ensuring compliance with company standards and GDPR regulations Manage applicant communication from application through to move-in, including contracts and deposit registration Ensure timely rent collection and manage the arrears process Negotiate tenancy renewals in line with targets and serve statutory notices where required Maintain knowledge of local council and HMO regulations, ensuring full compliance and licence management Use property management systems to record transactions and produce operational reports Support, train and mentor new team members Share best practice, contribute to process improvements and support a positive team culture aligned with company values About You Proven experience in residential property lettings, ideally within Build to Rent, student accommodation or serviced apartments A strong track record of achieving and exceeding sales and lettings targets Excellent customer service skills with strong attention to detail Experience of leading, coaching and developing team members Confident, professional and highly organised, with the ability to manage multiple priorities

Our Client, a leading provider of comprehensive logistics and supply chain solutions, specialising in airfreight, warehousing, and distribution services, are looking to recruit an Air Freight Pricing Manager to be based at their offices in the London, Heathrow area. On Offer: * Opportunity to work with a fast-growing and dynamic freight forwarder. * Competitive salary and performance-based bonus. * Career progression and personal development support. * Collaborative and innovative working environment at London Heathrow. * Hybrid Flexibility, offering two days working from home. Main Purpose of the Air Freight Pricing Manager role: Reporting to the Head of Air Freight/ Commercial Director, the successful candidate will be responsible for leading all aspects of air freight pricing, procurement, and carrier negotiations. This role requires a strong balance of analytical skills, supplier relationship management, and market insight to ensure our pricing remains competitive, profitable, and aligned with business growth. Duties and Responsibilities of Air Freight Pricing Manager: Pricing & Procurement * Develop, maintain, and manage competitive air freight rate structures across key trade lanes. * Negotiate directly with airlines, consolidators, and agents to secure the most competitive rates. * Monitor market rates, trends, and capacity availability to ensure proactive and dynamic pricing strategies. * Maintain strong supplier relationships while ensuring cost efficiency and service quality. Commercial Support * Provide accurate and timely quotations to the sales team to enable them to win business. * Support the commercial team with pricing strategies for RFQs, tenders, and spot quotes. * Ensure margin protection by balancing competitive rates with profitability. * Work closely with the operations and sales teams to align pricing with service delivery and customer needs. Market Intelligence & Reporting * Track competitor activity and industry developments to identify opportunities and risks. * Produce regular pricing reports, analysis, and recommendations for management. * Ensure all pricing data is accurate, updated, and maintained within internal systems Process & Compliance * Develop efficient pricing processes and tools to streamline response times and accuracy. * Ensure compliance with company policies, airline regulations, and international trade requirements. To be Considered: * Proven experience in air freight pricing, procurement, or carrier management within the freight forwarding industry. * Strong negotiation skills and established airline relationships. * Solid understanding of global air freight trade lanes, capacity, and rate structures. * Commercially minded with the ability to balance competitiveness and profitability. * Strong analytical skills with attention to detail and accuracy. * Excellent communication and interpersonal skills to liaise with suppliers, sales, and management teams. * Ability to work under pressure in a fast-paced, deadline-driven environment. For full details, please contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry

?? Join Our Team as a Category Manager! Location : Uxbridge (office-based) Reports to: Category Controller Are you a storyteller with a commercial edge? Do you thrive on turning data into opportunities? Are you ready to influence some of the biggest retailers in the UK? At Pilgrim's Europe, we're on a mission to drive category growth, shape shopper behaviour, and create long-term wins for our customers — and we're looking for someone exceptional to help lead the way. This is your chance to own the category conversation, challenge the norm, and become the go-to trusted advisor for our retail partners. ?? What You'll Be Doing Dive into data and uncover the stories behind the numbers. Turn insights into clear, compelling recommendations that inspire action. Bring the shopper and consumer voice to every internal decision. Share regular category updates that get teams thinking differently and moving faster. Build strong, trusted relationships with our retailers. Influence customers with clear category vision and thought leadership. Lead total category range reviews and shape the future product landscape. Become the expert voice customers rely on to drive growth — not just for Pilgrim's, but for the whole category. Support the development of category strategies that unlock new opportunities across channel, shopper and occasion. Tailor strategies into customer-ready plans that deliver true triple wins (Category, Customer, Pilgrim's). Make category-first thinking contagious across your cross-functional team. Partner with internal teams and external agencies to bring bold ideas to life. ?? What You'll Bring Confident and engaging communication with strong storytelling flair Ability to build trusted, influential customer relationships Analytical strength and ease working with multiple data sources Curiosity, commercial awareness and a genuine love for understanding shoppers Confidence to translate insight into simple, powerful messages Passion for collaboration and driving positive change Experience Desired: 2+ years in FMCG roles Category management experience (own label or brand-led) Working with UK Grocery Multiples Experience partnering with external agencies ? Who You Are You'll thrive at Pilgrim's if you: Stay open, receptive and ready for new challenges (Availability) Respect and value other viewpoints (Humility) Deliver on commitments, even under pressure (Discipline) Lead with honesty and authenticity (Sincerity) Focus on what really matters to drive impact (Simplicity) Take full accountability and push hard for success (Ownership & Determination) You're not just a Category Manager — you're an agent of change, a champion of insight, and a driver of growth. ?? Why Pilgrim's Europe? Because here, your voice matters and your impact is real. You'll enjoy: A competitive salary with regular performance reviews Enhanced pension contributions A clear path for professional development and career progression Opportunities to influence some of the UK's biggest retailers A supportive, collaborative culture where your ideas are heard Employee wellbeing support Recognition programmes to celebrate innovation and results Access to employee savings and discount schemes ?? Ready to influence the future of the category? Apply now and take your next step with Pilgrim's Europe — where insight meets opportunity, and where you can make a real difference. TPBN1_UKTJ

Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. This role is an exciting opportunity to join us and work within our Broadband Commercial Team , influencing the growth and commercial strategy Sky Broadband . What you'll do: As the Commercial Manager for Broadband strategy & projects , you will be responsible defining the commercial strategy and maximising the commercial return on new broadband propositions and projects . Th is includes everything from brand new propositions, pricing capabilities, new RTMs through to commercial opportunities from our network partners to drive forward our full fibre ambitions. Support on bringing new propositions / p rogrammes of work to market working with the Propositions Team to produce commercial strategies, develop business cases, and create targets. Stakeholder Engagement : Build and maintain strong relationships with internal partners in Trading Performance, Marketing, Finance, Propositions, Digital, and Direct teams. Engage proactively with senior stakeholders to ensure alignment with strategic objectives . Drive s Change - work on new opportunities tak ing them from concept to delivery and proving out their value. This could include helping to prepare business cases, conduct research, leading working groups and defining execution . Diagnosis w ork with the in-quarter Trading teams to diagnose performance issues as they arise, and embed learnings into future quarterly plans. Insight gathering and analysing using our network to help inform strategic changes. What you'll bring: If you love a challenge and are motivated to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today Strategic thinker • with an inquisitive mind, capacity for detail but driving simplicity , with a passion for change focusing on bringing new ideas to the table Commercially astute • experience building complex business cases. Superb Collaborator and leader - work seamlessly across a matrix organisation to drive change. Analytical ability • able to draw simple conclusions from complex and ambiguous datasets. Confident communicator • able to turn analysis into stories tailored to the audience. Workstack management • comfortable working independently to multiple deadlines. Microsoft office • capable in both Excel analysing data, and PowerPoint presenting the insight and story Background working subscriber business's experience in telco or BB businesses preferred. Team Overview: We bring the best from the global market into Sky - we buy technology, marketing, corporate, operational services and editorial production solutions. We are an international team working with our stakeholders our partners to curate the most effective and efficient customer-led operating model. High ethical standards are embedded in our team, and we engage our supply chains in creating a sustainable future! The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Hybrid model of Monday, Tuesday and Wednesday in the office Your office base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discuss flexible working! And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer

Job title: Inside sales Associate Location: Uxbridge Office. Hybrid - 3 days a week About us: Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. Operations is the heartbeat of Insight. Our passion is to deliver excellence to our teammates, partners and clients with exceptional results, every time. The Operations function is responsible for the effective planning, organising, coordinating, and controlling of resources needed to deliver Insight’s solutions by proactively managing people, products, technology, information, and time. The Client Operations team manages the full client experience from purchase to pay which includes but is not limited to order processing, back-order management, and proactive communication with internal and external clients to assist with inquiries, problem solve matters, and resolve any outstanding issues. As the client-facing day to day contact for the customer, speed and professionalism from teammates is vital to ensuring good impressions are made, the reputation of the organisation is enhanced, and repeat business is successfully secured. The Inside Sales Associate, a key member of the Client Operations team, provides administrative support to divisional sales teams and works closely with other departments in order to maintain the highest levels of client and teammate satisfaction. Key responsibilities: • Respond promptly to all internal and external client queries received in order to optimise sales activities and provide the highest level of service to clients., • Collaborate with internal departments to ensure all client requests are picked up within relevant timescales., • Ensure the Sales teams compliance with Insight’s policies and procedures., • Communicate directly with Insight’s distributors, and chase and follow-up items as when required to ensure all client orders are shipped in line with requirements., • Manage internal sales processes including processing orders, contracts, quote generation and the conversion of maintenance renewals., • Actively manage tickets raised, ensure they are escalated when appropriate, and update information on an ongoing basis., • Manage online catalogues to ensuring pricing and parts are updated and correct in order for clients to view them., • Occasionally contribute data to sales pitches, requests for information, and requests for proposals under the guidance of the Inside Account Manager and or Executive Account Manager. This list is not exhaustive, you will be required to undertake additional responsibilities as reasonably requested by your manager. Key skills and experience required: • Experience of working within a high performing team within a fast-paced, target, • driven environment -Holds relevant professional Business, • Administration qualification, accreditation and or certification, • High level of written and spoken English, • A confident, outward-looking, proactive communicator, • Fully conversant with Microsoft Office suite (Outlook, Excel, and Word) -Previous experience using administration and ordering systems (such as CRM), • Excellent time management skills and ability to work unsupervised, to tight deadlines -Demonstrates general IT product knowledge of current information technologies, • Articulate, numerate, and able to communicate well at all levels within the organisation and with external clients -Experience of working within a globally diverse environment, showing an understanding of and keen interest in equality, diversity, and inclusion, • Ability to understand client needs and collaborate effectively with teammates -Previous working experience gained in a sales environment Ability to learn new systems/processes quickly and effectively -A strong team player as well as a proactive individual contributor About Insight: We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years. We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them. Application Details: Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. This role provides long-term Product Management ownership of"campaign execution and orchestration capabilities within Advertising Technology, underpinning how purchased advertising campaigns are prepared, delivered, monitored , and measured across Sky's linear, addressable, and digital platforms. The role is accountable for shaping the"future-state advertising technology products"responsible for asset lifecycle management, campaign orchestration, and operational visibility, while maintaining BAU stability across existing platforms during a period of significant transformation. A defining characteristic of this role is the requirement for"strong technical and industry knowledge, combined with close collaboration with"Customer Experience (CX) teams and Product Owners (delivery leads). The Product Manager must be technically credible with engineers and architects, deeply understand advertising workflows, and ensure customer and operational needs are translated into scalable, platform-aligned product decisions. What you'll do Own the"product vision, strategy, and roadmap"for campaign execution, orchestration, and operational monitoring capabilities Apply deep"advertising industry knowledge"to shape products that support real-world campaign delivery, trafficking, and optimisation workflows Work closely with"CX teams"to embed customer journeys, operational pain points, and usability considerations into product priorities Collaborate day-to-day with"Product Owners / delivery leads"to ensure technically complex product intent is delivered effectively Partner with Architecture and Engineering to design"modular, API-driven, cloud-based platform services Balance BAU operational reliability with strategic modernisation and simplification of legacy systems Use operational metrics, platform telemetry, and CX insight to drive continuous improvement Act as a technically credible product representative with Sky Media stakeholders, able to explain trade-offs and platform constraints What you'll bring Significant Product Management experience owning"platform-level, workflow-driven technology products Strong"AdTech, media, or broadcast industry experience, with understanding of campaign execution, scheduling, trafficking, and delivery lifecycles Demonstrated technical fluency across"APIs, cloud infrastructure, distributed systems, and data pipelines Ability to engage credibly with"engineers, architects, and delivery leads"on technical design and trade-offs Experience working with"CX and UX teams"to improve complex operational workflows Comfort owning products that are"operationally critical, revenue-impacting, and highly integrated Experience working in Agile delivery environments Team overview Content technology and innovation Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on (url removed) and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, youll join the leading provider of metering services and data collection in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Our meter engineers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. We leverage our industry expertise and data insight capabilities to create solutions that fit the needs of our customers. What will you be doing? As a Field Manager , youll lead a team of Data Collectors within a defined geographical area. Your role is all about people, performance and progressdriving operational delivery, safety and engagement while fostering a culture where everyone feels valued and motivated. This role is remote with regular travel across South West London area , giving you flexibility while staying connected to the field. Youll be responsible for: Leading and coaching your team to achieve productivity, quality and customer performance targets Driving safety compliance and conducting audits Managing engagement through regular check-ins, team briefs and development sessions Addressing underperformance and ensuring adherence to processes and standards Collaborating with stakeholders to align operational delivery with business strategy Supporting wellbeing and inclusion, ensuring every team member has a voice This is more than a leadership roleits an opportunity to influence, innovate and make a real impact in a fast-paced, client-focused environment. What youll bring Proven experience in people leadership, ideally in field or operational environments Strong organisational and coaching skills Confidence in decision-making and problem-solving A proactive, assertive approach with a passion for results Ability to build engagement and foster an inclusive culture Whats in it for you? We offer a broad range of benefits designed to support your life in and out of work: Matched or contributory pension scheme Online GP service available 365 days a year Employee assistance programme and wellbeing support Access to thousands of retail discounts via My Rewards portal Cycle to work and salary finance schemes Enhanced leave policies for maternity, paternity and adoption Reward and recognition programme 22 days annual leave plus bank holidays increasing with the length of service About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupE #LI-SZ#LI-RemoteINDSTA . TPBN1_UKTJ

Collaborate with internal teams — including Insight, Marketing, Finance and other business units — to deliver a cohesive customer experience. Promote the organisation’s full range of insight‑based and consultancy solutions to maximise client value. Deliver online and face‑to‑face present

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