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Complaints Officer – Ombudsman Cases Ongoing temporary position: £17.85 per hourLocation: Welwyn Garden City – Hybrid working offered About the Role We are seeking an organised and proactive Complaints Officer to manage the Council’s Ombudsman process within the Complaints Team. The role focuses on overseeing complex complaints, coordinating Ombudsman cases, supporting services to meet response standards, and using insight to drive service improvement. Experience managing complaints or Ombudsman cases is highly desirable; social housing experience would be an advantage but is not essential. Key Responsibilities • Coordinate complex complaint and enquiry cases, • Act as the main point of contact for the Housing Ombudsman and the Local Government & Social Care Ombudsman, • Manage case records, coordinating high-quality responses and evidence submissions., • Quality-check complaint and enquiry cases against an agreed assessment framework, • Identify gaps, • Experience in complaints handling or a customer-focused environment, • Experience working with, or responding to, regulatory or Ombudsman bodies, • Excellent written and verbal communication skills, • A collaborative approach and confidence working across multiple service areas

Location: St. Albans, AL4 Salary: £40,000 Working Hours: Monday- Friday (Hybrid) Job Code: MJ2254 Commercial Operations & Performance Executive We are working with a fantastic UK-based company that has been a leader in its field for 40 years. With a huge team of over 3,000 people, they are experts in providing essential soft facilities management services, specifically supporting the education sector. They are now looking for a Commercial Operations & Performance Executive to join the team. This is a role for someone who is great with people and even better with a plan. If you enjoy looking at how a business is running, spotting where things could be better, and using performance data to help regional managers and supervisors deliver a great service, you’ll fit right in. The Role Working closely with the Commercial Director, you’ll be the go-to person for making sure everything is running perfectly across the company's accounts. You won't just be looking at numbers on a screen; you’ll be figuring out what those numbers actually mean for the teams out in the field. Your main goal is to find those "lightbulb moments" where a small change in a process can lead to a much better experience for the customer. Key Responsibilities: • Performance Analysis: Review and interpret regional data to track service delivery. You will identify trends and provide actionable insights to Regional Managers to help them optimise their accounts., • Process Improvement: Critically evaluate current operational workflows. You will lead the charge in refining processes to boost efficiency and ensure consistent growth., • KPI Management: Implement a performance-led culture by setting clear metrics and developing training programmes that ensure those targets are met., • Customer Insight: Gather and analyse feedback to identify areas for improvement in the customer journey, working closely with internal departments to implement solutions., • Account Engagement: Develop tailored engagement strategies and communication plans based on data insights to strengthen long-term client relationships., • You have a strong ability to interpret data and translate it into practical, operational improvements., • You understand the mechanics of a service-based business and how field-staff performance impacts the bottom line., • You have experience in driving change and are comfortable guiding teams through new ways of working., • You are highly proficient in standard business software, particularly Excel, and are comfortable navigating CRM systems., • Hybrid Working: A balanced schedule with 2 days in the St. Albans office and 3 days working from home., • Holiday: 28 days of holiday (including bank holidays) plus an additional day off for your birthday., • Professional Development: Free access to an extensive E-Learning platform with over 40 professional courses., • Wellbeing: Access to an online wellbeing platform and a paid annual volunteering day., • Extras: Regular company events and free on-site parking. Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.

Pharmacy Account Manager – UK Company & Role Description Founded in 2002, Tanner Pharma Group is a specialty service provider in the biopharmaceutical industry focused on improving patient access to medicines on a global basis. Tanner Pharma offers its biopharmaceutical partners a portfolio of four distinct service offerings that span the product lifecycle from clinical development to commercialization. With its global headquarters in Charlotte, North Carolina and offices in the United Kingdom, Switzerland and Ireland, Tanner Pharma is in a phase of rapid growth. TAs Pharmacy Account Manager – you will serve as a commercial lead for Tanner Pharma’s engagement with UK pharmacies and hospitals.You will be responsible for owning and executing the full sales lifecycle for Tanner Pharma’s UK Direct-to-Pharmacy operating model. This role serves as a primary commercial point of contact for UK pharmacy partners and hospital customers and is accountable for revenue generation, pricing discipline, pipeline development, and account growth, while ensuring high-quality service delivery through close cross-functional collaboration. Role Accountabilities Expected Responsibilities for the Pharmacy Account Manager UK are: • Own and manage the full sales cycle for a portfolio of UK pharmacy and hospital accounts, from initial inquiry through close and repeat business., • Serve as the primary commercial contact for assigned accounts, ensuring compliant, timely, and effective execution., • Drive year‑over‑year revenue growth through new account acquisition, relationship expansion, and increased product adoption., • Build and manage a qualified sales pipeline with accurate forecasting and opportunity tracking., • Support tenders, pricing negotiations, and regional procurement initiatives., • Build strong, long‑term relationships with pharmacy and hospital stakeholders., • Act as the commercial escalation point and coordinate internally to resolve customer issues., • Understand local funding and access pathways for unlicensed and specialty medicines, providing market insights to leadership., • Collaborate with Regulatory, Quality, Logistics, and Customer Support teams to ensure compliant and timely fulfillment. Desired Candidate Profile & Capabilities Required: • Commercial experience within pharmaceutical sales, hospital pharmacy, or healthcare distribution., • Experience working directly with pharmacies and hospital pharmacies, • Understanding of tender processes, public or institutional procurement, and healthcare funding mechanisms., • Strong commercial judgment, negotiation skills, and pricing acumen., • Location Preference: United Kingdom, • Language skills: English Soft skills: • Strategic Account & Commercial Management: Ability to manage complex accounts, negotiate effectively, and drive long‑term value., • Customer‑Centric Mindset: Strong focus on understanding stakeholder needs and delivering high‑quality outcomes., • Problem Solving & Escalation Management: Structured, calm approach to resolving issues and managing commercial challenges., • Clear Communication & Stakeholder Engagement: Confident communicator with senior stakeholders, both verbally and in writing., • Results‑Driven & Organized: Highly organized, able to manage priorities, meet deadlines, and deliver results. Compensation & Benefits • Salary commensurate with experience £38,000.00-£45,000.00 per year., • Pension scheme (UK), • Private health insurance., • Attractive performance incentive plan., • Vacation, Volunteer and paid sick leave. Tanner Pharma Group’s Core Values: Everything we do at Tanner Pharma Group is dictated by our values. We take them very seriously, and we are proud of this unwavering commitment. Check out view our core values and learn more about our company. Candidates may be required to organize reference calls upon request. Confidentiality will be respected. Additionally, Pre-employment drug and background screening will be required. Tanner Pharma Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Foodservice - National Account Manager (12 Month FTC) St Albans – office based We’re exclusively partnering with Lotus Bakeries on a major commercial growth project, supporting a number of hires across National Account Management and Category Management. With a portfolio that includes Lotus Biscoff, TREK, Nakd, BEAR and Peter’s Yard, this investment reflects a clear commitment to accelerating performance across some of the most recognisable and high growth brands in the category. This particular role will have a strong focus on Peter’s Yard - a premium, fast-growing brand within the portfolio - offering a great opportunity to take real ownership in driving its continued success within the foodservice channel. This is a brilliant opportunity to take ownership of key foodservice accounts, with real accountability and exposure to the wider commercial strategy. This role is offered as a 12-month fixed-term contract. Key Responsibilities: • Own and manage key foodservice accounts, building strong and effective customer relationships, • Drive growth across your accounts, identifying opportunities to increase distribution, visibility and sales, • Lead day-to-day customer management including promotional planning, pricing and trade spend tracking, • Analyse performance data and customer insight to inform decision making and drive account performance, • Support and contribute to joint business planning and longer-term customer strategy, • Manage P&L responsibility across your accounts, ensuring delivery of volume, value and margin targets, • Work cross-functionally with category, supply chain and marketing teams to ensure best-in-class execution What we’re looking for: • Experience managing foodservice or out-of-home customers (e.g. wholesalers, contract caterers, or restaurant groups), • Commercially aware with strong numerical and analytical capability, • Confident managing customers and building relationships with buyers and key stakeholders, • Proactive, resilient and comfortable operating in a fast-paced environment, • A team player who is keen to learn, develop and take on more responsibility If the role and responsibilities sound like a good fit for you, then I’d love to speak to you! Find out more about our available opportunities or how we can help you further your career: contact us today. Please get in touch with or click “Apply Now” to be considered for this vacancy. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified candidates. By applying, you agree to our Privacy Policy. The Advocate Group is acting as an employment agency in relation to this vacancy.

Have you built and scaled a retail or out-of-home channel where the strategy, structure, and growth roadmap did not already exist? Can you demonstrate how you’ve converted consumer insight and brand partnerships into commercially material, multi-channel growth? Are you ready to take full ownership of a complex P&L while leading, developing, and holding teams accountable in a high-growth, evolving environment? MB are partnering with a global FMCG business, looking for a Head of Retail and Strategic Partnerships. Permanent role. Based in St Albans. We are seeking a high-calibre commercial leader to build and scale a high-growth retail and out-of-home portfolio across branded, private label, and wholesale partnerships. This role will define and deliver a category-leading retail strategy, unlocking new routes to market while accelerating performance across existing strategic accounts. Operating at the intersection of retail, foodservice, and wholesale, the role has full ownership of strategy, execution, and P&L delivery, with responsibility for developing a high-performing team and deepening partnerships with some of the UK & Ireland’s most recognised consumer brands. This is a rare opportunity to shape a relatively new channel within the business, delivering sustainable growth through insight-led selling, brand collaboration, and commercial excellence. Key Responsibilities: • Create and execute an end-to-end retail and out-of-home growth strategy in collaboration with cross-functional teams., • Identify and secure new business opportunities across Grocery, Convenience, and Out-of-Home channels., • Drive expansion across both branded and private label propositions., • Lead, coach, and develop a team of National Account Managers, building capability and succession., • Set clear objectives, performance standards, and accountability across channels., • Full P&L responsibility, delivering ambitious growth targets with strong commercial discipline., • Own forecasting accuracy and performance tracking across all key value drivers, including: • Core product volume, • Equipment and solutions, • Servicing and recurring revenue, • On-the-go formats and unattended retail, • Ancillary and complementary products • Build and strengthen senior-level relationships with strategic partners., • Work closely with Marketing to translate consumer insight into compelling customer propositions., • Lead complex, multi-channel negotiations and long-term commercial agreements. What We’re Looking For: • A proven senior sales leader with strong commercial and strategic acumen., • Demonstrated success in building and scaling businesses across retail, foodservice, wholesale, or FMCG environments., • Comfortable operating across multiple routes to market, including Grocery, Convenience, Multiples, and Out-of-Home., • Strong track record of: • Winning new business of scale, • Developing and implementing growth strategies, • Managing complex P&Ls, • Leading and developing high-performing teams • Highly effective influencer, able to operate at Board and senior stakeholder level., • Data-driven, numerate, and commercially astute., • Experienced in brand-led, category, and solution-based selling., • Tenacious, resilient, and growth-oriented, with a strong customer and consumer mindset. For more information, please contact Alice Redmond.

Trading Director - Retail | St Albans (2-3 days/week) The Business Motor Fuel Group is the UK’s leading independent forecourt operator, with a nationwide network of 1,200+ sites and a growing reputation as one of the most progressive convenience retail businesses in the market. Operating across fuel, convenience retail, food-to-go, EV charging and roadside services, MFG continues to invest heavily in its retail proposition, customer experience and non-fuel growth strategy. As part of its continued growth journey, MFG is now looking to appoint a commercially driven Trading Director to lead and shape the future of its retail trading function. The Opportunity Reporting to the Managing Director - Business Development, the Trading Director will lead the Trading, Pricing, Promotions, Category and Format teams, with full accountability for retail trading performance across the UK estate. This is a high-impact executive role focused on driving sales, margin and customer proposition across a fast-paced multi-site retail environment. The successful candidate will combine strategic thinking with strong trading execution, helping evolve MFG’s retail offer within an increasingly competitive convenience and forecourt market. Key Responsibilities • Take full ownership of the retail trading function across the estate with complete autonomy to shape commercial direction, • Conduct a full forensic review of the existing trading operation, identifying opportunities to improve profitability, efficiency and commercial performance, • Lead supplier, wholesaler and partner negotiations, challenging existing agreements and identifying stronger commercial opportunities, • Drive improvements across pricing, ranging, promotions and overall retail proposition, • Make decisive commercial recommendations around supplier strategy, trading structure and retail performance initiatives, • Build and execute a clear trading roadmap aligned to EBITDA and long-term retail growth objectives, • Work closely with the MD and board to influence wider business strategy and commercial decision-making, • Lead and develop high-performing trading and commercial teams across the retail business, • Utilise market insight, competitor analysis and customer behaviour data to drive trading decisions and commercial opportunities, • Identify new revenue and growth opportunities across convenience retail, food-to-go, EV and evolving customer missions Candidate Profile We are looking to speak with commercially driven retail leaders who bring: • Significant senior trading leadership experience within convenience retail, forecourt, grocery or wider multi-site retail environments, • A proven track record of improving commercial performance, margin and profitability within fast-paced consumer businesses, • Deep experience leading supplier negotiations, wholesaler relationships and complex commercial agreements, • Strong knowledge of pricing, ranging, category strategy and promotional mechanics within convenience retail, • The ability to challenge existing trading models and confidently make difficult commercial decisions, • A highly analytical, commercially aggressive and performance-driven mindset, • Strong leadership capability with experience building credibility across board-level and operational stakeholders, • The gravitas, resilience and commercial judgement to operate with high levels of autonomy and accountability What's on offer • Significant six-figure base salary, • Competitive Bonus, • Company car or car allowance, • Pension is matching 6% base salary, • Life insurance 2 x base salary, • 25 days holiday, • Private medical insurance for employee + partner/family Important note for agencies and candidates We are exclusively partnered with The Anthony Gregg Partnership for this search. Chris Gregg, a Partner at AGP, will be reviewing the applications for this role daily and will contact you on our behalf

Head of Retail Have you built and scaled a retail or out-of-home channel where the strategy, structure, and growth roadmap did not already exist? Can you demonstrate how you’ve converted consumer insight and brand partnerships into commercially material, multi-channel growth? Are you ready to take full ownership of a complex P&L while leading, developing, and holding teams accountable in a high-growth, evolving environment? MB are partnering with a Global Beverage Manufacturing business, looking for a Head of Retail. This is a permanent role based in St Albans. We are seeking a high-calibre commercial leader to build and scale a high-growth retail and out-of-home portfolio across branded, private label, and wholesale partnerships. This role will define and deliver a category-leading retail strategy, unlocking new routes to market while accelerating performance across existing strategic accounts. Operating at the intersection of retail, foodservice, and wholesale, the role has full ownership of strategy, execution, and P&L delivery, with responsibility for developing a high-performing team and deepening partnerships with some of the UK & Ireland’s most recognised consumer brands. This is a rare opportunity to shape a relatively new channel within the business, delivering sustainable growth through insight-led selling, brand collaboration, and commercial excellence. Key Responsibilities: • Create and execute an end-to-end retail and out-of-home growth strategy in collaboration with cross-functional teams., • Identify and secure new business opportunities across Grocery, Convenience, and Out-of-Home channels., • Drive expansion across both branded and private label propositions., • Lead, coach, and develop a team of National Account Managers, building capability and succession., • Set clear objectives, performance standards, and accountability across channels., • Full P&L responsibility, delivering ambitious growth targets with strong commercial discipline., • Own forecasting accuracy and performance tracking across all key value drivers, including: • Core product volume, • Equipment and solutions, • Servicing and recurring revenue, • On-the-go formats and unattended retail, • Ancillary and complementary products • Build and strengthen senior-level relationships with strategic partners., • Work closely with Marketing to translate consumer insight into compelling customer propositions., • Lead complex, multi-channel negotiations and long-term commercial agreements. What We’re Looking For: • A proven senior sales leader with strong commercial and strategic acumen., • Demonstrated success in building and scaling businesses across retail, foodservice, wholesale, or FMCG environments., • Comfortable operating across multiple routes to market, including Grocery, Convenience, Multiples, and Out-of-Home., • Strong track record of: • Winning new business of scale, • Developing and implementing growth strategies, • Managing complex P&Ls, • Leading and developing high-performing teams • Highly effective influencer, able to operate at Board and senior stakeholder level., • Data-driven, numerate, and commercially astute., • Experienced in brand-led, category, and solution-based selling., • Tenacious, resilient, and growth-oriented, with a strong customer and consumer mindset. Salary up to £95k + Bonus + Car. For more information, please contact Alice Redmond.

Why Netcel Netcel is a vibrant and fast-growing digital product consultancy, specialising exclusively in the Optimizely Digital Experience Platform and Opal AI. As the UK’s leading Optimizely partner, we work with enterprise organisations to create intelligent, personalised digital experiences that deliver measurable impact - driving engagement, conversion, and long-term value. We are proud of our collaborative, progressive and inclusive culture that nurtures talent and supports personal growth. You will be working with a team of experienced consultants, strategists and technologists, where you will have the opportunity to do some of the most rewarding work of your career. We are a responsible and ethical business with ambitious CSR and ESG targets as well as supporting a variety of charities through fundraising and volunteering. We celebrate equality and diversity and strive to provide an environment where you can thrive and grow. Your Role As Head of Business Development, you’ll own and optimise Netcel’s funnel from first touch through to sales ready opportunity. Your focus will be on driving consistent, high-quality demand at the top of the funnel, nurturing prospects through the middle, and ensuring a strong, well qualified pipeline. This is a hands-on, commercially focused role that blends demand generation, prospect engagement, and team leadership. You’ll work closely with the Commercial Director and Marketing team, together with strategic partners to fuel revenue growth and strengthen Netcel’s market presence. Lead generation & pipeline development • Pipeline strategy & optimisation - Own and continually optimise Netcel’s top of funnel strategy, systemising processes, and performance, • Campaigns & channels - Lead the marketing team to deliver targeted demand generation aligned to our Ideal Client Profile, • Content strategy & execution - Orchestrate content strategy and execution, working with subject matter experts to support targeted campaigns, • Demand generation - Build and maintain a strong pipeline of MQLs through outbound prospecting, inbound nurture, events, networking, portals, and partner activity, • Technology partnerships - Develop and manage strategic partner relationships, such as Optimizely, to drive joint opportunities, • Market intelligence - Stay close to market trends, competitor activity, and emerging technologies to help refine messaging and service offerings Prospect nurture & engagement • Nurture journeys – Own, design and deliver structured, insight led nurture approaches to move prospects through to SQL, • Lead development - Be the first point of contact for prospects, leading discovery calls to understand business goals, challenges, and digital maturity, • Lead qualification - Assess lead fit based on need, budget, timeline, and strategic alignment, • Pipeline health – managing and optimising the CRM to ensure accuracy and ability to forecast pipeline, • Supporting the Commercial Director with proposals and pitches, as required What we are looking for We’re looking for a commercially minded leader who combines strategic thinking with hands-on execution. You’ll be confident owning the funnel end-to-end, comfortable engaging senior stakeholders, and motivated by building scalable, repeatable growth. You’ll likely have: • 5+ years’ experience in B2B demand generation, business development, or inside sales for complex services or solutions, • A proven track record of managing MQL to SQL progression at scale, including sequencing, discovery, and qualification, • Experience leading or mentoring small teams and coordinating cross functional activity across marketing, sales, and delivery, • Strong written and verbal communication skills, from clear discovery notes to persuasive outreach and proposal inputs, • A data driven mindset, with the ability to build dashboards, interpret funnel performance, and act on insights, • Excellent organisation and time management skills across parallel campaigns, meetings, and RFP timelines, • Experience working within digital product, digital experience, or DXP ecosystems (e.g. Optimizely), ideally including partner co-sell motions, • Confidence using CRM and marketing automation tools (HubSpot experience highly desirable), including reporting and lifecycle management, • Familiarity with ABM, webinars, events, and structured demand generation playbooks, • A customer obsessed, relationship building approach, with the ability to communicate clearly and pragmatically, • A proactive, optimistic mindset and a willingness to continuously refine processes to improve outcomes What we can offer you At Netcel, we want people to grow, develop, and do their best work. We support learning in a variety of ways; from self-directed development to structured training and hands-on opportunities to learn from others across the business. Alongside meaningful work in a supportive and collaborative culture, we also make time to connect, unwind, and enjoy working together. Some of the benefits and perks of working at Netcel include: • Generous time off – 25 days holiday (increasing with length of service!) plus bank holidays, with the option to buy additional annual leave, • Flexible working hours – core hours of 10am-4pm, allowing flexibility around start times, • Enhanced pension scheme – 4% employer contributions with 5% employee contributions, plus access to pension guidance and annual pension updates, • Life assurance – cover of 3x your annual salary for peace of mind, • Health cashback scheme – an annual allowance to claim back on everyday health costs such as optical, dental and physiotherapy, • Wellbeing support – 24/7 access to a virtual GP and confidential counselling, plus access to mental health support apps and gym discounts, • Everyday perks – a shopping rewards scheme with discounts from well-known brands, • Structured onboarding – a clear, supportive onboarding experience to help you settle in and succeed, • Learning & development – ongoing training and development opportunities to support your growth, • A connected culture – regular social events, both virtual and in person, including our quarterly Connect days, • Recognition & rewards – exam incentives, quarterly ‘Above and Beyond’ awards and talent referral bonus D&I statement At Netcel we encourage you to think outside the box, we value diversity and different ways of working. It’s our mission to build a diverse and inclusive working environment and we are committed to our mission to become a climate positive workplace.

Convenience - National Account Manager\n\nNorth London – office based\n\nWe’re exclusively partnering with Lotus Bakeries on a major commercial growth project, supporting a number of hires across National Account Management and Category Management. With a portfolio that includes Lotus Biscoff, TREK, Nakd, Peter’s Yard and BEAR, this investment reflects a clear commitment to accelerating performance across some of the most recognisable and high growth brands in the category.\n\nThis is a brilliant opportunity to take ownership of key convenience accounts, with real accountability and exposure to the wider commercial strategy.\n\n Key Responsibilities:\n\nOwn and manage key convenience retail accounts, building strong and effective customer relationships\nDrive growth across your accounts, identifying opportunities to increase distribution, visibility and sales\nLead day-to-day customer management including promotional planning, pricing and trade spend tracking\nAnalyse performance data and customer insight to inform decision making and drive account performance\nSupport and contribute to joint business planning and longer-term customer strategy\nManage P&L responsibility across your accounts, ensuring delivery of volume, value and margin targets\nWork cross-functionally with category, supply chain and marketing teams to ensure best-in-class execution\nWhat we’re looking for:\n\nExperience managing convenience or retail customers\nCommercially aware with strong numerical and analytical capability\nConfident managing customers and building relationships with buyers and key stakeholders\nProactive, resilient and comfortable operating in a fast-paced environment\nA team player who is keen to learn, develop and take on more responsibility\nIf the role and responsibilities sound like a good fit for you, then I’d love to speak to you!\n\nFind out more about our available opportunities or how we can help you further your career: contact us today.\n\n Please get in touch with or click “Apply Now” to be considered for this vacancy.\n\nThe Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors.\n\n We are an equal opportunities employer and welcome applications from all suitably qualified candidates. By applying, you agree to our Privacy Policy. The Advocate Group is acting as an employment agency in relation to this vacancy

Key Account Manager – Grocery\n\nNorth London – office based\n\nWe’re exclusively partnering with Lotus Bakeries on a major commercial growth project, supporting a number of hires across National Account Management and Category Management. With a portfolio that includes Lotus Biscoff, TREK, Nakd, Peter’s Yard and BEAR, this investment reflects a clear commitment to accelerating performance across some of the most recognisable and high growth brands in the category.\n\nThis is a brilliant opportunity to take ownership of high street and discount customers, with real accountability and exposure to the wider commercial strategy.\n\nKey Responsibilities:\n\nOwn and manage key high street and discount retail accounts, building strong and effective customer relationships\nDrive growth across your accounts, identifying opportunities to increase distribution, visibility and sales\nLead day-to-day customer management including promotional planning, pricing and trade spend tracking\nAnalyse performance data and customer insight to inform decision making and drive account performance\nSupport and contribute to joint business planning and longer-term customer strategy\nManage P&L responsibility across your accounts, ensuring delivery of volume, value and margin targets\nWork cross-functionally with category, supply chain and marketing teams to ensure best-in-class execution\nWhat we’re looking for:\n\nExperience managing retail customers, ideally within high street or discounters\n\nCommercially aware with strong numerical and analytical capability\n\nConfident managing customers and building relationships with buyers and key stakeholders\n\nProactive, resilient and comfortable operating in a fast-paced environment\n\nA team player who is keen to learn, develop and take on more responsibility\n\nIf the role and responsibilities sound like a good fit for you, then I’d love to speak to you!\n\nFind out more about our available opportunities or how we can help you further your career: contact us today.\n\nPlease get in touch with or click “Apply Now” to be considered for this vacancy.\n\nThe Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified candidates. By applying, you agree to our Privacy Policy. The Advocate Group is acting as an employment agency in relation to this vacancy

Foodservice - National Account Manager (12 Month FTC)\n\nSt Albans – office based\n\nWe’re exclusively partnering with Lotus Bakeries on a major commercial growth project, supporting a number of hires across National Account Management and Category Management. With a portfolio that includes Lotus Biscoff, TREK, Nakd, BEAR and Peter’s Yard, this investment reflects a clear commitment to accelerating performance across some of the most recognisable and high growth brands in the category.\n\nThis particular role will have a strong focus on Peter’s Yard - a premium, fast-growing brand within the portfolio - offering a great opportunity to take real ownership in driving its continued success within the foodservice channel.\n\nThis is a brilliant opportunity to take ownership of key foodservice accounts, with real accountability and exposure to the wider commercial strategy. This role is offered as a 12-month fixed-term contract.\n\nKey Responsibilities:\n\nOwn and manage key foodservice accounts, building strong and effective customer relationships\nDrive growth across your accounts, identifying opportunities to increase distribution, visibility and sales\nLead day-to-day customer management including promotional planning, pricing and trade spend tracking\nAnalyse performance data and customer insight to inform decision making and drive account performance\nSupport and contribute to joint business planning and longer-term customer strategy\nManage P&L responsibility across your accounts, ensuring delivery of volume, value and margin targets\nWork cross-functionally with category, supply chain and marketing teams to ensure best-in-class execution\n What we’re looking for:\n\nExperience managing foodservice or out-of-home customers (e.g. wholesalers, contract caterers, or restaurant groups)\nCommercially aware with strong numerical and analytical capability\nConfident managing customers and building relationships with buyers and key stakeholders\nProactive, resilient and comfortable operating in a fast-paced environment\nA team player who is keen to learn, develop and take on more responsibility\n\nIf the role and responsibilities sound like a good fit for you, then I’d love to speak to you!\n\nFind out more about our available opportunities or how we can help you further your career: contact us today.\n\nPlease get in touch with or click “Apply Now” to be considered for this vacancy.\n\nThe Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified candidates. By applying, you agree to our Privacy Policy. The Advocate Group is acting as an employment agency in relation to this vacancy

£42,500 to £46,871 inclusive annual salary + Local Government Pension Scheme\nPermanent, Full-time 37 hours per week\nFlexible working options including hybrid working arrangement\nJob Ref: P2427\n \nAbout the role\n \nAre you passionate about delivering excellent customer service, strengthening compliance, and driving continuous improvement? We’re looking for a Quality and Assurance Officer to join our Housing team and help develop, implement and embed a robust quality assurance framework. You will help ensure compliance with the Social Housing (Regulation) Act 2023, the Consumer Standards and the Housing Ombudsman’s Complaints Handling Code, using insight and analysis to support data-led service improvements and a flexible, responsive service for tenants.\n \nIn this role you will take responsibility for the operation and quality assurance of the Housing Complaints function, ensuring complaints are coordinated, investigated, tracked and responded to in line with the Council’s Complaints Policy and the Housing Ombudsman’s Code. You will produce high-quality reporting and analysis from management information and resident feedback, identify themes and systemic issues, contribute to action plans, and monitor the implementation of agreed improvements by service areas. You will also support the development and review of housing policies and guidance to ensure they meet statutory, regulatory and Council standards.\n \nAbout you\n \nWe’re looking for someone with a degree (or equivalent qualification) in a relevant subject, or who can demonstrate graduate-level literacy and analytical skills. You’ll be confident using Microsoft Office (including strong Excel and reporting skills) and other digital tools to manage, analyse and present data clearly. You will have excellent written and verbal communication skills, with the ability to produce clear reports, recommendations and action plans for a range of audiences, and the ability to plan and prioritise your workload to meet deadlines.\n \nYou will bring knowledge and understanding of the social housing sector, including a working knowledge of the Social Housing (Regulation) Act 2023 and the Housing Ombudsman’s Complaints Handling Code. You will also have a good understanding of information governance requirements, including GDPR and data protection, and a clear commitment to equality, diversity and inclusion with an understanding of the Equality Act. Experience of working collaboratively with colleagues, managers and stakeholders to resolve problems and deliver customer-focused solutions is essential. A full driving licence and access to a car for business use is required.\n \nJoin us in making St Albans City and District. We put the environment at the heart of every decision. We live our values—trust, care, confidence, collaboration, and customer focus—while delivering sustainable services, reducing environmental impact and making a difference.\n \nSt Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.\n \nIn addition to working within a great team and a comprehensive salary you will have access to:\n\n28.5 days basic annual leave (increasing with service) + bank holidays. Pleasenote: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers\nLocal Government Pension Scheme\nFlexible working options\nStaff Parking Permit\nReimbursement of professional fees\nComprehensive development and training\nDiscounted membership at selected local sports and fitness centres\nAccess to discounts and benefits via online platform\n \nAdditional Information\n\nDisability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.\nDisclosure Checks: This post is subject to a Basic Disclosure Check.\nEnglish Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).\n \nClosing date for applications:1st June 2026\nInterviews are scheduled for w/c: 8th June 2026\n \nNOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.\n \nREF-(Apply online only)

We are Centrica! Were so much more than an energy company. Were a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - were powered by purpose. Together we can make an impact that will truly change tomorrow. Whether youre developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isnt just a job its a mission. We all play a vital role in energising a greener, fairer future . Centrica Technology is a core driver of how we deliver our strategy. You'll join a team modernising our platforms, strengthening cyber and operational resilience, and advancing a productled way of working that brings engineers, data specialists and business experts together to deliver meaningful outcomes at pace. We're scaling automation and AI from proofofconcept into real, endtoend change - improving customer journeys, reducing costtoserve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations and critical infrastructure. If you want to work on complex, highimpact problems using modern engineering practices, and help build reusable platforms that will shape how Centrica operates over the next decade, this is the place to do it. An opportunity to play your part - At Centrica Energy, we use data to drive better decisions and shape a more sustainable future. As a Reporting Manager, you'll be at the centre of that story, delivering clear, insightful reporting that helps senior leaders understand what's happening and what's next. You'll work closely with teams across the business, turning complex data into meaningful insights, improving reporting processes, and ensuring information is accurate, timely and impactful. It's a great role for someone who enjoys collaboration, likes making things better, and wants their work to genuinely influence how the business moves forward. Location : This role is based at our Park House office in London and requires onsite presence five days a week. The position also involves regular travel to other Centrica Energy locations, including Aalborg (Denmark) and Antwerp (Belgium). Day to day * Own and run the Technology budget and forecasting cycle, partnering with Technology teams and Finance to ensure accurate, timely and commercially aligned planning. * Track actuals against budget and forecast, investigating variances, maintaining cost models, and identifying cost savings, efficiency gains and investment opportunities. * Deliver highquality regular and adhoc reporting for Technology leadership, providing clear, actionable insight aligned to trading performance and P&L outcomes. * Design, build and maintain Power BI dashboards covering budget performance, KPIs and delivery metrics, working closely with data and Power BI teams to ensure data integrity. * Automate reporting and data processes using tools such as Power Platform and Excel to improve efficiency, reliability and scalability. * Act as the goto contact for Technology performance insight, building trusted relationships with Finance, Technology leads and senior stakeholders, and supporting strategic analysis and business cases. What are the must haves * Significant experience in commodities, or a tradingled commercial environment, where financial performance, volatility, and rapid decisionmaking are central to success. * Significant experience in budget management, financial planning, performance reporting, or operational analysis within a fastpaced, commercially driven setting. * Strong numerical and analytical capability, including advanced financial modelling and the ability to work confidently with large datasets and complex cost structures. * Proven ability to support and influence P&Limpacting decisions, with a clear understanding of how Technology cost, delivery, and performance shape commercial outcomes. * Commercially astute mindset, able to balance financial rigour, operational delivery, and business agility in a dynamic environment. * Advanced Excel expertise, including complex formulas, pivot tables, and PowerPivot. * Handson experience building Power BI dashboards and reports, including data modelling, DAX, and bestpractice data visualisation. * Experience automating reporting and data workflows using Power Platform, Fabric, or similar technologies. * Strong collaboration with Finance teams, with solid understanding of budgeting, forecasting, and costallocation processes. * Practical exposure to AI and emerging intelligent automation technologies. * Background in energy trading or financial services. Desirable: * Experience supporting Technology functions within commodities trading or capitalintensive organisations operating under tight governance and reporting cycles. * Familiarity with IT financial management concepts (e.g., run/change cost models, capitalisation, chargeback, allocation modelling). * Experience using the Microsoft 365 ecosystem (Power BI, Power Platform) for reporting and automation. * Exposure to IT planning and operational processes. What's in it for you? * Enjoy a generous market salary, along with fantastic growth opportunities and a vibrant work environment! * Power up your pay with a 15% Employee Energy Allowance, surpassing the government's price cap! * Secure your future with our comprehensive pension plan, designed for peace of mind. * Elevate your health with our fully-funded company healthcare plan, prioritizing your well-being. * Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation! * Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures!

Role As a Customer Insight Analyst, your primary focus will be on enhancing customer satisfaction by transforming data into actionable insights. Overview Affinity Water has a exciting opportunity available to join our Performance & Insight Team as a Customer Insight Analyst. Sitting within the Custo

Working closely with the Brand and Proposition Manager and a wide range of cross‑functional teams, you'll turn customer insight into inspiring ideas, help build compelling brand concepts, and ensure our brand shows up consistently and brilliantly at every customer touchpoint. As an Assistant Brand

A leading retail company in the UK seeks an Audience Specialist to support insight-led personalisation.You'll work with various teams to improve briefing processes and ensure that customer insights directly inform decision-making.The role emphasizes collaboration between Technology, Analytics, and D

Affinity Water is looking for a Customer Insight Analyst to join their Performance & Insight Team. The role focuses on enhancing customer satisfaction by transforming data into actionable insights and collaborating with various departments.

Stay ahead of customer, channel and competitor trends, using data and insight to uncover new opportunities for Tesco. At Tesco, we champion a balance that lets you thrive both in and out of work. We are looking for a driven and customer‑focused individual to join our Membership and Loyalty team, s

Using insight tools to analyse and understand performance issues and opportunities.Conducting regular store/website visits and reviewing customer insight and food trends, helping shape our future product and range requirements for our customers.Helping to build and source customer/market insight led

Panel Coordinator - Customer Tasting and Insight Location: Welwyn Garden City (Office Based) Contract Type: Fixed Term Contract Hourly Rate: £14.44 Hours: Monday to Friday, 8.30am to 4.40pm (37.5 hours per week) Start Date: ASAP Duration: 12 months About the Role Are you a confident, organised individual with a genuine passion for food? Do you enjoy engaging with people and leading group discussions? We are looking for a Panel Coordinator to support the day to day running of customer tasting panels at a leading Product Tasting Hub. This is a hands on role where you will coordinate panel sessions, facilitate discussions, and ensure accurate data capture to support product insight and quality testing. Key Responsibilities Set up and coordinate daily customer tasting panel sessions, ensuring everything is prepared and runs smoothly Facilitate and moderate panel groups, guiding discussions and capturing feedback in a clear and structured way Accurately record, collate, and input data from panel sessions, ensuring high levels of accuracy Support the management of panellists, including rotas, attendance, and communication Work closely with kitchen and operational teams to ensure products are ready for testing Carry out data checking and validation to ensure results are reliable and consistent Support wider research activity and provide administrative support where required What We're Looking For To be successful in this role, you will need to demonstrate: A genuine passion for food - you will be working with food daily and must be comfortable tasting a wide range of products Confidence facilitating or moderating groups - able to lead discussions and manage group dynamics Strong administrative skills - including data accuracy, reporting, and organisation Excellent attention to detail, especially when capturing and inputting feedback Strong communication skills, both written and verbal Ability to manage multiple tasks and work in a structured, process driven environment Comfortable working in a fast paced, team focused setting Important Requirement This role involves tasting food products as part of panel sessions. Candidates must be comfortable tasting a wide range of food items as part of the role. About the Employer At our client, inclusivity is at the heart of everything they do. They are committed to creating an accessible recruitment process and welcome applications from all backgrounds. If you require any adjustments at any stage, please let us know. Application Information Due to the volume of applications, if you do not hear from us within five working days, please assume your application has been unsuccessful on this occasion. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Matalan is seeking a Customer Analytics expert in the UK to transform complex data into actionable insights. You’ll lead analytical projects, build Power BI dashboards, and mentor junior analysts, all while driving customer-centric strategies in a fast-paced environment.

Reports to: Customer Insight Manager. Responsible for: Customer Insight Officers (x6) and Stage Two Officer (x1). Customer Insight Team Leader (Repairs).

Customer Data & Insight Manager. The successful candidate will sit between data and marketing teams, helping shape customer insight, segmentation, and reporting while ensuring data quality and compliance. Contribute to customer data transformation initiatives, including building a single customer vi

A leading beauty brand is seeking a Customer Intelligence Lead to shape strategies and manage insights for customer performance. Responsibilities include leading analytics and reporting on customer metrics while mentoring a team analyst. A strong background in customer analytics, SQL, and experience

If you are interested in this Senior Customer Analytics and Insight Manager position and meet the above requirements please apply immediately. My leading FinTech client are looking for a talented and motivated individual to lead the transformation of their contact centre into an AI powered customer

You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective and profitable customer experiences. Proven experience in a customer insight or analytical role, ideally within the. Strong communication and presentation skills – able to trans

Lloyds Bank plc is seeking an Executive Customer Insight Manager to lead the production of high-quality customer insights that inform executive decisions. Candidates should have a strong background in customer insights, excellent storytelling abilities, and proficiency with Microsoft 365 tools.

This role encompasses leading insightful research that directly influences business decisions. The ideal candidate will have robust experience in research methodologies and be adept at translating research data into actionable insights. Your proactive approach and strong communication skills will co

A customer‑obsessed mindset, with the ability to interpret trends through a customer lens and translate them into actionable strategies. As a Senior Insight Analyst within the Customer and Marketing team, your role is to help stakeholders understand how to most effectively drive business growth by

Our client is a disruptor in the online beauty space – a hugely recognised and innovative brand! Due to their continued growth and success, they are now looking for an experienced Customer Insight Analyst to join their London team. Engage in analysis regarding customer segmentation.

Own and shape the customer insight strategy, acting as the connective tissue across analytics, BI and insight teams. Strong commercial experience in customer analytics or customer insight leadership roles. Partner closely with analytics, marketing, product, data science and technology teams to embed

The Role: M&G is seeking a passionate Voice of Customer Insight Specialist to join our highly experienced and growing Customer Insights team. You will play a pivotal role in deepening our understanding of customer needs, championing the customer voice, and further developing the infrastructure that

What you’ll be doing**Are you passionate about uncovering what drives customer behaviour? Can you turn insight into meaningful action to help executives make informed, customer-focused decisions?An Executive Customer Insight Manager is needed to join the dynamic Exec Insight & Comms team at Lloyds

Collaborate with Product, Marketing, Delivery and Customer teams to translate insights into action and contribute to the annual customer insights report. As a Customer Insight Analyst, you will lead research and insight programmes that help shape how NHS Property Services delivers for its customers.

A UK-based retail organisation is looking for a Customer Data & Insight Manager to enhance customer analytics, insight delivery, and CRM decision-making. This hands-on analytics position focuses on customer data, ensuring data quality and compliance.

Croydon Council in Greater London is looking for a Customer Insight Team Leader (Repairs) to lead the repairs complaints function. This managerial role involves overseeing a team and ensuring compliance with regulation while driving service improvement based on insights.

AlphaSense is seeking an Associate for its Channel and Customer Research team in Greater London.

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Bank Care Assistant - The Orchard Nursing Home - St Albans, Hertfordshire.At Caring Homes, we're not just about providing care; we're about creating a warm and welcoming home for our residents and our incredible team members.Our mission is simple yet profound: to make each home the best possible pla

Relief Social Care Assistant, St Brendan’s, Isle of Barra.Distant Islands Allowance per hour).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independ

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.You

You would be joining a team of 1 Head Nurse, 1 Deputy Head Nurse, 3 RVNs, 2 Student Nurses and 1 VCA, as well as 5 Vets, a Customer Care Manager and 4 Receptionists. If you would like to join our winning team and you share our passion for delivering outstanding pet healthcare and great customer serv

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Join Ocado Logistics as a Freezer Warehouse Operative!.Find your crowd, be part of the Ocado Logistics Bristol family.Here at Ocado Logistics in Bristol, it’s all go.Go for friendly, welcoming teams.Go for a great work/life balance.And go when you join us as a Warehouse Freezer Operative, where yo

This role is for Thursdays, Fridays and Sundays each week**.As an Admin Assistant at a Barchester care home, you'll carry out a range of responsibilities to help us deliver the quality care and support our residents deserve.In this varied role, we'll need you to answer the phone, handle our files an

Please note, we fulfil customer orders around the clock, so a range of shift patterns are available. Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. You'll be loading individual totes into frames which are then loaded into

As a Kitchen Assistant at Paternoster House Care home in Waltham Abbey, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them en