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Join us at a pivotal moment, where investment operations expertise, data integrity, and process excellence come together to underpin effective LGPS pooling and deliver strong outcomes. The Private Markets Operations Analyst plays a key role within the Investment Operations team, which provides essential support to the Investment function. This position is responsible for ensuring the smooth and accurate processing and support for new investment activity and life cycle support of existing investments. The role involves daily interaction and collaboration with internal teams across the firm, primarily the Investment teams but also including Client Services and Compliance, as well as with key external partners such as the Fund Administrator/Accountant, technology vendors and the General Partners. The successful candidate will contribute to the continuous improvement of operational processes, support the implementation of investment strategies, and help ensure regulatory and procedural compliance in line with best practice and LGPS Central’s commitment to excellence in asset management. What you'll be doing: As our Investment Operations Analyst (Private Markets), here's an insight into what you'll be getting up to: Fund and LP Administration • Provide operational support to Fund Managers., • Preparing cashflow notices and managing cashflow activity with investors and General Partners., • Bank and cash management and reconciliation, • Managing foreign exchange requirements, • Monitoring, processing and payment of invoices, • Oversight of the Fund Administrator for outsourced services including reviewing ongoing KPI and SLA performance, • Resolving investor queries, • Supporting internal audits, • Contribute to the development of the Target Operating Model, • Maintaining investment and accounting records, • Reconciling financial statement line items, • Supporting valuation of investments, • Annual accounts preparation in compliance with FRS 102, • Preparing performance calculations, • Annual financial statement audit liaison, • Cost transparency reporting, • Periodic monitoring and review of the investors admitted and entities activity, • Compliance monitoring and reporting, • Formulating and implementing detailed compliance procedures in relation to applicable regulatory requirements., • Preparing AIFMD Annex IV reporting, • Liaising with tax advisor for partnership tax compliance and tax structuring, • Ensuring compliance with Limited Partnership Agreement for administrative functions About Us LGPS Central (LGPSC) Ltd is the FCA regulated asset manager for fourteen local authority pension funds across the Midlands. LGPSC is jointly owned on an equal shares basis by those Partner Fund, and it is responsible for managing £100bn+ of their assets. It is one of six Local Government Pension Scheme (LGPS) asset pools in the UK. LGPS Central’s Partner Funds are: • Cheshire Pension Fund, • Derbyshire Pension Fund, • Leicestershire Pension Fund, • Nottinghamshire Pension Fund, • Shropshire Pension Fund, • Staffordshire Pension Fund, • West Midlands Pension Fund, • Worcestershire Pension Fund, • Gloucestershire Pension Fund, • Hampshire Pension Fund, • Sulfolk County Council, • Wiltshire Pension Fund, • Norfolk Pension Fund, • Oxfordshire Pension Fund The Company is committed to responsible investment and has made responsible investment a core part of the investment process in every asset class. LGPS Central offers a friendly and diverse, hybrid working environment with a range of employee benefits. The Company moved to new premises at i9, Wolverhampton Interchange in January 2022, close to local transport links. Our objective is to be a leading investment management company working with and for our Partner Funds. With a focus on value for money and performance we want to aspire to be one of the best because this is how we will deliver the superior investment returns and low costs for our Partner Funds Requirements • Previous Fund Administration and/or Fund Accounting experience for Private Market investments, from either an Asset Management or Fund Administrator background., • Some previous experience of supporting any of Private Equity, Private Debt, Infrastructure, Property investments is a must., • An understanding of the roles played by an Outsourced Administrator., • Any experience of Charles River, eFront or similar platforms would be an advantage., • Competent grasp of the ‘life of a trade’ structure, knowledge of investment and accounting requirements and preparation of call and distribution notices., • Understanding of regulations pertaining to Private Market investments., • Proven track record of outstanding customer service, ideally servicing Financial Institutions., • High attention to detail, analytical., • Able to communicate complex and highly-technical matters in a way which is understandable and relevant., • Confidence when communicating., • Strong reasoning and problem-solving skills, able to develop pragmatic solutions to complex problems., • Able to build effective relationships across all levels of the company., • Highly organised and able to work to deadlines and manage competing priorities under significant time pressures., • Strong interpersonal, communication and people management skills., • Ability to challenge appropriately., • Ability to think outside the box. Qualifications: • Degree level or equivalent What do we offer? We are proud to provide our people with a premium and exclusive benefits package and we are continually improving the rewards we offer. Here are a few of the valuable rewards that you will enjoy: • Competitive salary, • An enhanced and generous Pension Scheme, • 30 days' paid holiday plus bank holidays, • 2 days paid volunteering days, • An extra paid Company Day in addition to paid holidays, • Excellent Learning & Development Opportunities, • Welfare and Family friendly policies, • Enhanced pay for new parents, • Access to our Employee Assistance Programme 247 Health & Wellbeing Support, • Vitality Private Medical Insurance, • Hybrid Working, • Company Service Awards, • Cycle to work scheme, • Company Electric Vehicle Scheme, • Winner of the Cultural Awareness Initiative of the Year FT Advisors Diversity in Finance Awards 2023, • Winner of Diversity and Inclusion Award LAPF In Investments Award 2023, • Winner of LAPF Investment Innovation, • Winner of Pool of the Year 2025

Shape the future of logistics with us! At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our team in the UK & Ireland. Our Customer Service and Asset Specialist plays a critical role in protecting Tosca’s asset base while delivering exceptional customer experience across the UK & Ireland region. This role combines customer relationship management, operational accuracy and asset governance to ensure contract compliance, financial integrity and sustainable pooling performance. You act as the operational owner of assigned customer accounts, ensuring data accuracy, asset visibility and proactive issue resolution while strengthening long-term customer partnerships. Success in this role requires strong attention to detail, commercial awareness, personal accountability and a consistently positive, solution-focused approach. Responsibilities Customer Relationship Management • Act as the primary operational point of contact for assigned UK & Ireland customers., • Build trusted, professional relationships that support long-term partnership., • Manage customer queries efficiently in line with SLAs, ensuring high service standards., • Proactively anticipate potential issues and resolve them before escalation., • Lead onboarding and customer system training to ensure confidence and autonomy., • Support customer performance review meetings by providing accurate data and operational insight., • Act as an internal advocate for customers while protecting Tosca’s commercial and asset interests. Account Administration & Order Management • Own end-to-end order processing accuracy for assigned accounts., • Ensure stock declarations and balance updates are completed accurately and on time., • Perform structured period-end checks to ensure billing accuracy and resolve discrepancies prior to invoicing., • Maintain accurate and compliant Customer Master Data across systems., • Support credit control processes through timely dispute resolution and validation of account data., • Safeguard revenue through disciplined data entry and validation processes. Asset & Stock Control • Take ownership of asset accuracy and stock integrity across assigned accounts., • Monitor stock movements and analyse asset flows to identify discrepancies or risk trends., • Lead and coordinate customer stock audits, ensuring timely reconciliation and follow-up actions., • Escalate asset variance risks with clear recommendations for resolution., • Actively contribute to reducing asset loss and improving asset turns., • Support contract compliance by ensuring asset movements align with agreed commercial terms. Digitalization & Continuous Improvement • Promote adoption of Tosca’s digital tools and self-service platforms., • Identify opportunities to streamline processes and reduce manual activity., • Contribute to workflow optimization initiatives across Customer Service and Asset functions., • Provide structured feedback on system enhancements based on operational insight., • Support continuous improvement initiatives that enhance efficiency and customer experience. Cross-Functional Collaboration & Quality Support • Work collaboratively with Supply Chain, Operations, Sales, Finance and Quality teams., • Escalate and support resolution of service or quality issues in a structured manner., • Contribute to root cause analysis and corrective action processes., • Maintain clear and professional internal communication to support operational continuity. Knowledge, Skills & Abilities Essential • Strong attention to detail and high levels of data accuracy., • Demonstrated ownership mindset with accountability for results., • Ability to manage customer queries with professionalism and efficiency., • Strong analytical capability with confidence working with numerical data., • Ability to manage multiple priorities while maintaining accuracy., • Strong written and verbal communication skills., • Positive, solution-focused approach to problem solving., • Proficiency in Microsoft Office, particularly Excel., • Fluency in English (written and spoken). Experience • 2 to 5 years’ experience within Customer Service, Account Management, Order Management or Asset Control., • Experience operating within a B2B, logistics, pooling or supply chain environment preferred., • Experience working with KPIs, SLAs and performance metrics., • Experience using CRM or ERP systems., • Exposure to billing validation, reconciliation or audit processes advantageous. Skills • Strong organizational and time management capability., • Structured and methodical working style., • Ability to analyse trends and identify discrepancies., • Confident problem-solving ability., • Resilient under pressure with strong prioritization skills., • Effective cross-functional collaboration capability., • Clear and confident communicator. What we offer you • Permanent contract with a competitive remuneration package aligned with your skills and experience., • Local benefits, • Home-office up to 2 days/week is possible after the onboarding period, • Continuous investment in your personal and professional development through training and coaching., • A dynamic and fast-growing company that is part of a strong international group, with a focus on sustainability., • A supportive, collaborative team environment where your ideas and contributions matter Interested? We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team. Send us your CV and your letter of motivation in English. We’re looking forward to meeting you! Privacy Notice Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. We value diversity and equal opportunity. Applicants are welcomed based on their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. External recruitment services/agencies will not be used for this position.

About the Role A leading organisation is seeking an experienced and strategic Head of Customer Retention to drive customer loyalty, reduce churn, and improve long-term customer outcomes. This role will take full ownership of retention performance, leading the development and execution of retention strategies, while ensuring operational excellence across customer-facing teams. The successful candidate will play a key role in influencing senior stakeholders and shaping a customer-centric culture through data-led decision making. Strategic Leadership • Own overall retention performance and key churn metrics, • Develop and continuously improve retention strategies and frameworks, • Use customer insight and data to proactively identify and mitigate churn risk Leadership & Team Development • Lead, coach, and develop high-performing retention teams, • Build a strong, customer-focused culture with clear accountability, • Ensure teams are equipped with the tools and processes needed for success Operational Excellence • Remove barriers that impact effective customer issue resolution, • Improve operational efficiency across the customer journey, • Oversee high-value and sensitive customer escalations Cross-Functional Collaboration • Work closely with Sales, Operations, Finance, Service, and Customer Experience teams, • Streamline processes and improve handoffs between functions, • Address systemic issues that negatively impact customer retention Insight & Continuous Improvement • Analyse customer, operational, and financial data to identify churn drivers, • Provide actionable insights and influence senior decision-makers, • Deliver clear reporting on performance, risks, and opportunities, • Drive root-cause resolution to prevent repeat issues Key Outcomes • Reduction in customer churn, • Improved retention and save rates, • Faster resolution times and improved throughput, • Identification and elimination of systemic issues, • Successful recovery of high-value or at-risk customers Experience • Proven experience leading Customer Retention, Customer Success, or Lifecycle teams, • Strong track record of improving retention through data and insight, • Experience operating in a target-driven, fast-paced environment, • Familiarity with CRM systems and customer analytics Skills & Attributes • Strong analytical and problem-solving capability, • Ability to translate data into strategic and operational actions, • Excellent stakeholder management and influencing skills, • Commercially aware with a customer-first mindset, • Confident leading teams in complex environments, • Proactive, adaptable, and driven to deliver continuous improvement

On an exclusive basis, greenwellgleeson are recruiting for a CFO designate to work with a growing manufacturing SME based in the Black Country. Initially you would take on the day to day running of the department with a view to be taking on the CFO role within the next 2-3 years. Key Responsibilities * Lead, develop, and manage the finance function, contributing at a strategic level to business decision-making. * Provide clear financial insight and recommendations to the CEO and senior leadership team on performance and strategy. * Own financial performance, including cost control, profitability, cash flow, and working capital optimisation. * Deliver high-quality management accounting, including monthly reporting, variance analysis, and performance insight. * Lead the budgeting, forecasting, and mid-term planning processes. * Ensure robust financial controls and full compliance with GAAP and local regulatory/tax requirements. * Oversee accurate and timely group reporting, including consolidation inputs, KPIs, forecasts, and board reporting packs. * Manage all statutory, corporate, and internal reporting requirements (e.g. cash flow, FX, risk, and performance metrics). * Analyse key business drivers, including customer performance and profitability, to support commercial decision-making. <...

Interim Project Accountant 6 months+ | Hybrid | Warrington £60,000-£65,000 (FTC equivalent) A global engineering organisation, is seeking an experienced Interim Project Accountant to support one of its divisions on a large-scale reconciliation and overhead allocation project. This assignment is initially for 6 months , with the potential for extension. The Role You will join the finance team in Warrington, working on a detailed reconciliation exercise reviewing charges billed under a major framework contract versus actual costs. The aim is to identify variances, confirm whether balances are owed or recoverable, and produce robust supporting analysis. Alongside the core reconciliation work, you will also contribute to: Overhead allocation analysis for customer reporting Documentation of historic processes and development of future-state processes Commercial and bid-support analysis as required Input into audit-aligned financial reporting activity This role will suit a career interim who is comfortable parachuting into complex environments, managing ambiguity, and producing clear, defensible outputs at pace. Key Experience Required Extensive interim accounting experience across multiple organisations Strong background in reconciliation-heavy finance projects Overhead reporting and commercial analysis exposure Bid support and audit experience Financial reporting and process documentation capability Qualified Accountant (ACA / ACCA / CIMA) IMAV status required The Detail Location: Warrington (Birchwood) Working pattern: Hybrid - 3 days onsite / 2 days WFH Duration: 6 months initially (potential to extend) Rate: £60,000-£65,000 (FTC equivalent) Start: ASAP This is an excellent opportunity to join a well-regarded multinational organisation on a visible, value?adding finance project. If you're an interim who enjoys complex reconciliation work and producing high-quality commercial insight, this assignment is well worth a conversation. TPBN1_UKTJ

Test Engineer SC cleared Permanent | Hybrid | AWS | Terraform | SC Cleared We are seeking an SC cleared Test Engineer will support a large public sector organisation in the delivery and operation of a secure, analytics platform. The platform brings together human interaction, claim processing and support events across multiple channels, including telephony, face to face and digital services. Data is extracted from multiple sources, transformed into a trusted format, and loaded into a central analytics asset used by data and insight teams. This role focuses on ensuring the quality, reliability and robustness of complex data pipelines and services. You will provide technical leadership in testing and automation, while supporting system stability and mentoring other team members. Responsibilities: Plan and lead testing activities across sets of related user stories Design, implement and maintain automated test frameworks for data pipelines and applications Identify and escalate risks and quality issues identified through automated testing Analyse and report on test activity, results, issues and risks Support live services through production data analysis and root cause investigation Operate and support ingest and publishing pipelines and services, identifying opportunities to improve resilience and stability Work closely with Product Owners, Business Analysts, developers and data users to understand requirements Take ownership of understanding the end to end system and support knowledge sharing Coach and mentor junior engineers and testers in testing best practice Ensure delivered functionality meets user and customer expectations Skills & Experience: Active SC clearance Strong experience as a Senior Test Engineer working on data intensive or platform-based systems Proven ability to design, implement and maintain automated testing for data pipelines and applications Strong coding skills in Python and SQL , with working knowledge of Java and scripting languages such as Bash Experience analysing and validating complex datasets in multiple formats Solid understanding of CI/CD pipelines , source control and integrating automated testing into delivery workflows Experience working with cloud-based data platforms and services, including orchestration, monitoring and logging Working knowledge of data processing and analytics tools, including notebook-based analysis and query services Understanding of infrastructure as code, containerised solutions and secure data handling, including encryption concepts Basic understanding of dimensional data models, historical data capture and data lifecycle management Ability to identify, assess and communicate technical and delivery risks clearly Experience supporting live production systems and contributing to stability and resilience improvements Proven experience mentoring and supporting team members in testing best practice Desirable skills: Experience supporting large scale, secure public sector platforms Experience operating and supporting live production data services Understanding of user journeys and translating expectations into testable outcomes About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team thats focused on growth, both yours, our clients, and the sectors we support. Youll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, youll be part of our Specialist Talent team. That means youll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. Youll get the variety and challenge of consultancy work, with the stability and support of a permanent role. Youre not a contractor - youre a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrine-resourcing TPBN1_UKTJ

Job Title: Business Development Manager - EdTech / SaaS Salary: £45,000 - £55,000 + commission Location: Remote About our client Our client is a specialist training management platform built for organisations delivering apprenticeships and skills training, including independent training providers, colleges, universities and employers. The platform supports end-to-end delivery across areas including apprenticeships, Skills Bootcamps, Adult Skills Fund provision, apprenticeship units, Foundation Apprenticeships and Study Programmes. The platform helps providers streamline programme design, enrolment, compliance, learning delivery, evidence capture, funding management, learner progress tracking and business intelligence reporting. Its proposition is built around reducing administration, improving visibility, supporting compliance and giving providers clearer insight into learner and business performance. The Opportunity Our client has already built strong traction across the independent training provider marketplace and is now looking to accelerate new business growth. The business is hiring additional Business Development Managers to open new logos, grow market share and support expansion into FE, HE and wider funded learning markets. This is a new business role for a credible, consultative SaaS sales professional who understands how to manage complex, multi-stakeholder sales cycles and can build opportunities from first conversation through to close. The Role The Business Development Manager will focus on identifying, developing and winning new customers across ITPs, FE colleges, HE institutions and other organisations delivering apprenticeships, study programmes, NEET provision and wider skills training. You will be responsible for building your own pipeline, engaging senior stakeholders, understanding customer challenges and positioning our client’s platform as a solution that can improve efficiency, compliance, learner visibility and business performance. Key Responsibilities • Generate and convert new business opportunities across the ITP, FE, HE and wider funded learning marketplace., • Open new logos and help our client continue to grow market share., • Target organisations delivering apprenticeships, study programmes, NEET provision, Skills Bootcamps, ASF and wider skills programmes., • Manage the full sales cycle from prospecting and discovery through to demo, proposal, negotiation and close., • Build relationships with senior and operational stakeholders including CEOs, COOs, MIS/Data leads, Quality Directors, Curriculum teams, Finance and Procurement., • Understand customer pain points around learner management, compliance, funding, reporting, delivery quality and operational efficiency., • Maintain accurate CRM records, pipeline activity, forecasting and next-step discipline., • Attend relevant sector events, webinars, exhibitions and networking opportunities. Ideal Candidate • Proven new business sales experience within EdTech, SaaS, education technology, training technology or a closely related software environment., • Experience selling software or technology into organisations with lengthy, complex decision-making processes., • Comfortable engaging multiple stakeholders and building consensus across operational, commercial, finance and senior leadership teams., • Strong prospecting, discovery, demo and closing skills., • Consultative, credible and able to sell value rather than simply features., • Knowledge of apprenticeships, training providers, FE, HE, study programmes, NEET provision or funded learning would be highly advantageous., • Self-motivated, resilient and commercially focused., • Strong CRM discipline and ability to manage a structured pipeline., • Comfortable working in a growth environment where new logo acquisition is a priority. Package • £45,000 - £55,000 basic salary, depending on experience + commission package., • Opportunity to join a growing commercial team with clear market opportunity., • Chance to help our client expand its presence across ITPs, FE, HE and the wider skills marketplace. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds

40 Hours p/w At A F Blakemore & Son Ltd, we’re looking for an ambitious Supply Chain Manager to take charge of our end-to-end operations and turn performance into profit. This is your opportunity to optimise efficiency, cut costs, and unlock new income streams across primary transport, backhaul, pallet storage, tray rental, and network centralisation. Working at the heart of the business, you’ll partner with commercial and logistics teams to build smarter, more sustainable routes to market, while leading a team that keeps everything moving. If you’re driven by results, thrive on opportunity, and want to make a visible impact across the entire AFB Group, this role is for you. Key Responsibilities Supply chain strategy and leadership Income generation and cost reduction Financial management Systems, data insight and transformation People leadership Compliance and governance Corporate social responsibility and sustainability Core Competancies Negotiation skills Ability to analyse and interpret large data sets to inform decision making Operational understanding of the AFB business end to end Strategic thinking and commercial awareness Change leadership and delivery focus Collaboration and cross-functional working Problem-solving and sound judgement Personal drive, integrity, and accountability Person Specification Degree-level education or equivalent professional experience Strong analytical skills with the ability to interpret data and translate insight into action. Excellent organisational and problem-solving capabilities. Experience and proven track record in supplier negotiations and collaboration Strong project and programme management capability Experience delivering cost and service improvements in complex operational environments Excellent stakeholder management and influencing skills Strong analytical capability with the ability to translate insight into action Desirable Postgraduate or professional qualification in Supply Chain, Logistics, Business, or Project Management (e.g. CIPS, ILM, Masters) SPAR UK / SPAR International Understanding Proven experience in change management, or continuous improvement within supply chain. Experience working in food retail, wholesale, or FMCG supply chains About us: At A.F. Blakemore & Son Ltd, we’re proud of our heritage, but even more excited about our future. What started in Wolverhampton in 1917 as a small, family-run grocery store has grown into one of the UK’s largest privately owned businesses, employing over 5,000 people and generating a turnover of £1.2 billion. We combine the strength of a global brand, while maintaining the values of a family business. We’re constantly evolving, always looking for new and better ways to serve our customers and support our colleagues, making this an exciting place to build your career. Today, we operate at the heart of communities across the UK, with 243 SPAR convenience stores and a thriving business spanning retail, food service, and wholesale distribution. Food and drink remain at the core of everything we do, driving our passion for quality, innovation, and exceptional customer experiences. SPAR is the world’s largest international food retail chain, encompassing more than 13,800 stores in 48 countries. With more than 2,600 stores and a turnover in excess of £3 billion, SPAR is also the UK’s leading convenience store group. Being a ‘symbol’ group means that individual SPAR members retain their independence but enjoy the many benefits of being a part of a global brand. Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role. You may have experience of the following: Supply Chain Manager, Supply Chain Operations Manager, Logistics Manager, Distribution Manager, Head of Supply Chain, End‑to‑End Supply Chain Lead, Network Operations Manager, Transport & Logistics Manager, Inventory & Planning Manager, Commercial Supply Chain Manager. REF-(Apply online only)

Job Title: Sales Manager - EdTech / SaaS Salary: £65,000 - £75,000 + commission Location: Remote About our client Our client is a specialist training management platform built for organisations delivering apprenticeships and skills training, including independent training providers, colleges, universities and employers. The platform supports end-to-end delivery across areas including apprenticeships, Skills Bootcamps, Adult Skills Fund provision, apprenticeship units, Foundation Apprenticeships and Study Programmes. The platform helps providers streamline programme design, enrolment, compliance, learning delivery, evidence capture, funding management, learner progress tracking and business intelligence reporting. Its proposition is built around reducing administration, improving visibility, supporting compliance and giving providers clearer insight into learner and business performance. The Opportunity Our client has been successful in opening up new logos across the independent training provider marketplace and is now looking to build on that momentum. The business wants to continue growing its ITP footprint while moving more aggressively into the FE and HE sectors. This is a key commercial leadership role for someone who understands complex EdTech/SaaS sales, can lead and develop a growing business development team, and can help increase market share across funded learning, apprenticeships, study programmes, NEET provision and wider skills delivery. The Role The Sales Manager will lead the new business sales function, supporting the existing two BDMs while helping to hire and onboard two additional BDMs, with a further planned hire in 2027. The role will combine hands-on sales leadership, coaching, pipeline management, market strategy and direct involvement in larger, more complex opportunities. This person will be expected to bring structure, energy and commercial pace to the team, while ensuring the sales approach remains consultative, credible and aligned to the needs of training providers, colleges, universities and employers delivering funded learning. Key Responsibilities • Lead, coach and develop a growing team of Business Development Managers focused on new business acquisition., • Support the recruitment, onboarding and performance management of two additional BDMs, with a further planned hire in 2027., • Drive new logo growth across ITPs while helping expand more aggressively into FE and HE., • Develop and manage a high-quality pipeline across apprenticeships, study programmes, NEET provision, Skills Bootcamps, ASF and wider funded learning markets., • Support BDMs through lengthy, complex SaaS sales cycles involving multiple stakeholders, procurement processes and senior decision makers., • Work closely with marketing, product, customer success and senior leadership to sharpen messaging, campaigns and market approach., • Lead from the front on larger strategic opportunities, including demos, stakeholder mapping, commercial proposals and negotiations., • Use CRM data and sales metrics to improve forecasting, conversion, activity levels and pipeline quality., • Build strong relationships with senior leaders across training providers, colleges, universities and employer providers., • Represent our client professionally at sector events, conferences and networking opportunities. Ideal Candidate • Proven sales leadership experience within EdTech, SaaS, education technology, training technology or a closely related software environment., • Strong understanding of complex B2B sales cycles, ideally into education, skills, apprenticeships, FE, HE or funded learning markets., • Experience managing, coaching or mentoring BDMs or new business sales professionals., • Comfortable selling to multiple stakeholders including CEOs, COOs, Commercial Directors, MIS/Data leads, Quality Directors, Curriculum leads, Finance and Procurement., • Commercially sharp, consultative and able to translate platform capability into clear business value., • Credible with senior decision makers and able to operate at both strategic and hands-on levels., • Strong pipeline discipline, CRM usage and forecasting capability., • Knowledge of apprenticeships, study programmes, NEET provision, Skills Bootcamps, ASF, FE or HE would be highly advantageous., • Ambitious, resilient and comfortable working in a growth-focused SaaS environment. Package • £65,000 - £75,000 basic salary, depending on experience., • Commission / bonus package., • Opportunity to lead and shape a growing commercial team., • Chance to join a respected EdTech/SaaS business with strong momentum in the training provider market and significant growth potential across FE and HE. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds

Leading UK B2C Logistics & Supply Chain organisation require a Business Intelligence Analyst to join their expanding Operations Forecasting & Planning team. You will have responsibility for sourcing, analysing and modelling the Data to create advanced forecasting capabilities across operational demand workloads and national customer support operations. Client Details Leading UK B2C Logistics & Supply Chain organisation Description Key Responsibilities: Forecast modelling on a weekly, daily and hourly level around customer demand planning, which drives the resourcing requirement to meet customer needs. Utilise multiple statistical forecasting methods and apply this to analyse and extract meaningful properties from large and complex data sets using SQL, to enable complex planning assumptions and improve forecast quality. Production of accurate and effective weekly demand forecasts (rolling 0 - 26 weeks) across lines of business ensuring awareness and management of Seasonality factors, Volume driver analysis and Special event forecasting Provide insight and intelligence to enable Operational leads and Resource Planning teams to make informed decisions on resourcing, and performance challenges and optimisation. Producing and maintaining forecast analysis and tracking, and operational performance reporting to identify performance risks, and opportunities. Support the Senior Planning and Forecasting Manager and Head of Planning & Trading with the production of the long term annual and quarterly forecasting and planning processes. Forecasting daily demand requirements, and feeds into the capacity / resourcing models, to achieve KPIs and SLAs as efficiently as possible Share best practice across colleagues in the Forecasting & Planning team, and ops stakeholders. Continuous review of performance, ensuring forecast performance is within acceptable toleration, variations are understood and articulated, and lessons learnt are incorporated into future forecasts.Profile Key Skills & Attributes: Advanced analytical skills using Excel, SQL and Power BI (DAX / Power Query) Forecasting and Planning experience in large scale operations - Field and/ or Contact Centres Experience in building, developing and maintenance Excel forecasting models Ability to use Excel at an advanced level, to design and manage complex forecasting models in a manner that ensure easy audit and transparency Awareness and ability to create, develop models and solutions to support problem solving activities and scenario modelling Strong modelling skills and ability to develop and build from concept through to strategic solution, Demand Planning models and processes Ability to create reports in Power BI, or have knowledge and experience of Tableau and other analytical and reporting solutionsJob Offer Opportunity to join a leading UK organisation Opportunity to join a large and collaborative data team

About the Role A leading organisation is seeking an experienced and strategic Head of Customer Retention to drive customer loyalty, reduce churn, and improve long-term customer outcomes. This role will take full ownership of retention performance, leading the development and execution of retention strategies, while ensuring operational excellence across customer-facing teams. The successful candidate will play a key role in influencing senior stakeholders and shaping a customer-centric culture through data-led decision making. Strategic Leadership Own overall retention performance and key churn metrics Develop and continuously improve retention strategies and frameworks Use customer insight and data to proactively identify and mitigate churn riskLeadership & Team Development Lead, coach, and develop high-performing retention teams Build a strong, customer-focused culture with clear accountability Ensure teams are equipped with the tools and processes needed for successOperational Excellence Remove barriers that impact effective customer issue resolution Improve operational efficiency across the customer journey Oversee high-value and sensitive customer escalationsCross-Functional Collaboration Work closely with Sales, Operations, Finance, Service, and Customer Experience teams Streamline processes and improve handoffs between functions Address systemic issues that negatively impact customer retentionInsight & Continuous Improvement Analyse customer, operational, and financial data to identify churn drivers Provide actionable insights and influence senior decision-makers Deliver clear reporting on performance, risks, and opportunities Drive root-cause resolution to prevent repeat issuesKey Outcomes Reduction in customer churn Improved retention and save rates Faster resolution times and improved throughput Identification and elimination of systemic issues Successful recovery of high-value or at-risk customersExperience Proven experience leading Customer Retention, Customer Success, or Lifecycle teams Strong track record of improving retention through data and insight Experience operating in a target-driven, fast-paced environment Familiarity with CRM systems and customer analyticsSkills & Attributes Strong analytical and problem-solving capability Ability to translate data into strategic and operational actions Excellent stakeholder management and influencing skills Commercially aware with a customer-first mindset Confident leading teams in complex environments Proactive, adaptable, and driven to deliver continuous improvementAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data

CLIENT SERVICES ADMINISTRATOR – £26,000–£30,000 – Wolverhampton – Private Healthcare, Early Friday Finish, Career Development The Job A growing and client-focused financial planning business is seeking a Client Services Administrator to join its experienced support team. This is a fast-paced and varied position supporting Financial Advisers and Paraplanners in delivering a high standard of service to clients. The successful candidate will play a key role in ensuring meetings, administration and client communications are managed efficiently and professionally. Key responsibilities include: Scheduling and confirming client appointments Preparing client review packs and financial documentation ahead of meetings Managing incoming client calls, queries and correspondence Maintaining accurate client records and updating CRM systems Generating client correspondence and post-review documentation Liaising with external providers to obtain information and updates Processing fund switches, withdrawals and post-meeting actions Supporting advisers and paraplanners with business submissions and workflow management Managing mailboxes and prioritising workloads effectively Welcoming clients and maintaining a professional front-of-house experience This is an excellent opportunity for an organised and proactive administrator looking to develop within a professional and supportive wealth management environment. The Candidate Strong administrative and organisational skills Excellent written and verbal communication High attention to detail and accuracy Ability to prioritise workloads and work to deadlines Strong customer service and relationship management skills Proficient in Microsoft Office and CRM systems Proactive, collaborative and solutions-focused approach Experience within wealth management or financial services advantageous Knowledge of pensions, investments and FCA regulations beneficial Salesforce experience desirable The Package Salary £26,000–£30,000 Pension Private healthcare after probation Private medical cash plan including dental and optical cover 25 days holiday plus bank holidays Early finish on Fridays Team socials and supportive culture Ongoing training and development opportunities Stay up to date with the latest opportunities from Modus Talent by registering on our website: (url removed) and following us on LinkedIn. Modus Talent is a specialist recruitment consultancy focused on delivering high-quality permanent recruitment solutions across professional and commercial functions. We work closely with businesses to support hires across finance, business support, sales, marketing, operations and leadership roles, partnering with clients on both individual appointments and long-term hiring strategies. Our approach is methodical, consultative and tailored — offering more than just CVs. Our services include bespoke recruitment solutions, targeted search and selection, candidate profiling, market insight, and end-to-end recruitment support designed to create lasting placements for both clients and candidates. To find out how Modus Talent can support your next career move or help you secure the right hire for your business, please visit (url removed) or contact our team on (phone number removed) to arrange a confidential conversation

Our client is a disruptor in the online beauty space – a hugely recognised and innovative brand! Due to their continued growth and success, they are now looking for an experienced Customer Insight Analyst to join their London team. Engage in analysis regarding customer segmentation.

A customer‑obsessed mindset, with the ability to interpret trends through a customer lens and translate them into actionable strategies. As a Senior Insight Analyst within the Customer and Marketing team, your role is to help stakeholders understand how to most effectively drive business growth by

This role encompasses leading insightful research that directly influences business decisions. The ideal candidate will have robust experience in research methodologies and be adept at translating research data into actionable insights. Your proactive approach and strong communication skills will co

You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective and profitable customer experiences. Proven experience in a customer insight or analytical role, ideally within the. Strong communication and presentation skills – able to trans

Own and shape the customer insight strategy, acting as the connective tissue across analytics, BI and insight teams. Strong commercial experience in customer analytics or customer insight leadership roles. Partner closely with analytics, marketing, product, data science and technology teams to embed

The Role: M&G is seeking a passionate Voice of Customer Insight Specialist to join our highly experienced and growing Customer Insights team. You will play a pivotal role in deepening our understanding of customer needs, championing the customer voice, and further developing the infrastructure that

What you’ll be doing**Are you passionate about uncovering what drives customer behaviour? Can you turn insight into meaningful action to help executives make informed, customer-focused decisions?An Executive Customer Insight Manager is needed to join the dynamic Exec Insight & Comms team at Lloyds

As a Customer Insight Analyst, you will lead research and insight programmes that help shape how NHS Property Services delivers for its customers. Collaborate with Product, Marketing, Delivery and Customer teams to translate insights into action and contribute to the annual customer insights report.

Lloyds Bank plc is seeking an Executive Customer Insight Manager to lead the production of high-quality customer insights that inform executive decisions. Candidates should have a strong background in customer insights, excellent storytelling abilities, and proficiency with Microsoft 365 tools.

Croydon Council in Greater London is looking for a Customer Insight Team Leader (Repairs) to lead the repairs complaints function. This managerial role involves overseeing a team and ensuring compliance with regulation while driving service improvement based on insights.

A UK-based retail organisation is looking for a Customer Data & Insight Manager to enhance customer analytics, insight delivery, and CRM decision-making. This hands-on analytics position focuses on customer data, ensuring data quality and compliance.

AlphaSense is seeking an Associate for its Channel and Customer Research team in Greater London.

Matalan is seeking a Customer Analytics expert in the UK to transform complex data into actionable insights. You’ll lead analytical projects, build Power BI dashboards, and mentor junior analysts, all while driving customer-centric strategies in a fast-paced environment.

Reports to: Customer Insight Manager. Responsible for: Customer Insight Officers (x6) and Stage Two Officer (x1). Customer Insight Team Leader (Repairs).

Customer Data & Insight Manager. The successful candidate will sit between data and marketing teams, helping shape customer insight, segmentation, and reporting while ensuring data quality and compliance. Hands-on experience in data analysis or customer insight roles.

A leading beauty brand is seeking a Customer Intelligence Lead to shape strategies and manage insights for customer performance. Responsibilities include leading analytics and reporting on customer metrics while mentoring a team analyst. A strong background in customer analytics, SQL, and experience

My leading FinTech client are looking for a talented and motivated individual to lead the transformation of their contact centre into an AI powered customer insight and operational excellence function. You'll be responsible for rolling out and optimising Agentic AI capabilities across a 500+s seat c

Providing customer and end-user support where required. Customer support or service desk experience.

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing grea

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 52 week non-sessional post i.Post 1 - Full time 35 hour post.Monday - Thursday, 09:00-17:00.Wednesday & Thursday, 08:00-17:00.You will be asked to indic

Relief Social Care Assistant, St Brendan’s, Isle of Barra.Distant Islands Allowance per hour).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independ

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.You

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Temporary until 31st March 2027.Wednesday - Thursday, 10:00-15:15.We are looking for an enthusiastic Early Years Support Worker

Senior Care Assistant (Relief) based at Waterside House, Wolverhampton .For this role, we are currently considering candidates who live within approximately.This ensures commutes are manageable and support your wellbeing and.We are looking for an experienced, compassionate Senior Care Assistant to j

Provide care and support to service users within a very sheltered housing facility.There are 2 positions available:.Care and Support Worker position will be working 5 shifts a week.Mixture of early and late shifts.Salary will be: £26,864 to £27,631.Care and Support Worker position with be working

This is a casual, part-time role offering flexible working.As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great mom

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Monday - Thursday, 08:30-15:00.This is an excellent opportunity for someone who wants to progress their Early Years Career at C

Renfrewshire Council are looking to recruit enthusiastic and caring early learning support workers for our general supply pool.Appointable candidates will be required to work on a temporary basis covering short or long-term requirements within early learning and childcare establishments across the f

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Monday - Thursday, 08:45-15:15.Campie Primary School nestles within the East Lothian town of Musselburgh to the west of the riv

This role is working 20 hours per week across three working days.As a Maintenance Assistant at a Barchester care home, you'll help to create the safe and attractive surroundings that enable us to give our residents the quality care and support they deserve.It's important that our homes give the righ

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Monday - Thursday, 11:30-15:00.You will be asked to indicate which post(s) you would like to be considered for when you complet

Producing clear reporting and insights for senior stakeholders.

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.We are looking for an enthusiastic Early Years Support Worker to join our Rosehill Early Learning and Childcare Team.This is an

All‑Care Basingstoke provides tailored home‑care services designed to help people live fulfilling and independent lives.Our compassionate, highly trained care assistants deliver safe, high‑quality care we would trust for our own families.Flexible Shift Patterns Available.Full-time, Part-time,

Hours: Waking nights (4 on / 4 off).Working in our Children’s Homes means being a part of a young person’s day to day life.This means being there for the highest highs and lowest lows.Our night support workers are a part of enabling our young people to get their childhood back and create pathw

All‑Care Basingstoke provides tailored home‑care services designed to help people live fulfilling and independent lives.Our compassionate, highly trained care assistants deliver safe, high‑quality care we would trust for our own families.Flexible Shift Patterns Available.Full-time, Part-time,