Sales Executive
11 days ago
County Bridge
Our client, a leading supplier of safety, traffic management, PPE, and site equipment solutions to the infrastructure, utilities, and construction sectors, is seeking a Sales Executive to join their growing team in Walsall. Key Responsibilities for Sales Executive: • Manage and develop a portfolio of key customer accounts to increase revenue and maximise customer spend., • Build strong, long-term relationships with customers, ensuring their requirements are fully understood and effectively supported., • Identify opportunities to promote additional products and services across existing accounts., • Achieve agreed sales, account growth, quote conversion, and customer retention targets., • Prepare accurate and timely quotations, working with senior management on higher-value opportunities where required., • Proactively follow up outstanding quotations and record reasons for unsuccessful bids to support continuous improvement., • Process customer orders and requisitions accurately and efficiently., • Liaise with customers to obtain all information required for successful order fulfilment., • Coordinate with procurement, logistics, stores, and other internal departments to ensure orders are delivered on time and in full., • Manage shared sales inboxes and ensure all customer enquiries, orders, and requests are prioritised and actioned promptly., • Deliver outstanding customer service across all customer interactions., • Resolve customer queries and issues efficiently, escalating where necessary., • Monitor deliveries and provide updates regarding stock availability, transport schedules, and order progress., • Maintain accurate CRM records and ensure all customer communications are recorded appropriately., • Ensure all order-related documentation and correspondence is correctly stored and maintained., • Support returns processes, including arranging collections and coordinating with transport teams., • Investigate credit requests and provide clear recommendations to management and finance teams., • Follow established business processes and contribute to continuous improvement initiatives., • Work in accordance with all health, safety, environmental, and quality procedures and policies. Experience Required for Sales Executive: • Proven experience achieving and exceeding sales targets within a customer-focused environment., • Strong account management, relationship-building, negotiation, and influencing skills., • Experience identifying and securing opportunities for revenue growth within existing customer accounts., • Ability to manage multiple accounts, enquiries, and priorities simultaneously., • Strong administrative skills with excellent attention to detail., • Proficiency using CRM systems and business software., • Excellent communication and customer service skills., • Ability to work collaboratively with cross-functional teams to deliver successful outcomes. Desirable • Experience within construction, infrastructure, safety equipment, traffic management, industrial supplies, or related sectors., • Experience using ERP or order processing systems such as Insphire or similar platforms