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We have an excellent opportunity for the successful candidate to develop and lead the Danesmoor Group customer experience strategy, with a focus on improving service delivery, enabling sales, and driving efficiency across the customer journey. The Group Head of Customer Experience will design and implement scalable processes, systems, and technologies (including AI) to enhance service quality, reduce operational costs, and support business growth. As a strategic leader, the successful candidate will align cross-functional teams around a unified customer vision, embed a culture of continuous improvement, and champion innovation in service. With responsibility for team leadership and stakeholder engagement, this role ensures the customer function is agile, data-led, and commercially focused. Responsibilities & Key Tasks • Develop and lead the customer experience strategy aligned with business goals, driving service excellence, customer satisfaction, and commercial impact., • Design and implement scalable processes, systems, and customer journey frameworks to improve consistency, efficiency, and service quality., • Adopt and leverage new technologies (including AI and automation) to enhance customer experience, reduce costs, and support sales enablement., • Use data and insights to identify trends, measure performance, and drive continuous improvement across all customer touchpoints., • Collaborate cross-functionally with Sales, Marketing, Operations, and Digital teams to align and optimise the end-to-end customer journey., • Lead, coach, and develop the customer experience team to build capability, accountability, and a high-performance culture., • Embed a customer-first mindset across the organisation, acting as a senior advocate for customer needs and expectations., • Monitor and manage KPIs, including NPS, customer satisfaction, resolution time, and cost-to-serve metrics., • Monitor customer satisfaction metrics and feedback to identify trends and opportunities for improvement., • Implement and manage customer feedback systems and processes to proactively capture, analyse, and respond to customer concerns., • Stay ahead of industry trends to identify innovative tools, techniques, and best practices that can improve customer outcomes and operational effectiveness. Essential Requirements: • Degree level education or equivalent experience in business, customer service, commercial and marketing or a related field., • Proven experience in senior customer service/experience, service design, or customer strategy role., • Demonstrated success in design and implementation of customer excellence strategies, systems, and processes., • Experience developing & leading high-performance teams., • Experience in deploying technology & automation (AI) to improve customer excellence & operational efficiency., • Strong record of cross functional collaboration and influencing at all levels., • Customer Experience or Service Design certification., • Strategic thinker with strong commercial awareness., • Leadership & team development capabilities., • Communication, stakeholder collaboration, and influencing., • Analytical & problem-solving mindset., • Change management., • Advanced understanding of customer excellence measurement tools (NPS & other metrics)., • Competencies with data analysis and customer insight tools., • Proficiency with ERP and CRM systems., • Ability to manage a budget, experience in P&L management, and deliver ROI focused initiatives., • Ability to travel occasionally to visit suppliers, customers and showrooms., • Ability to flexibly support business demands across working hours. Desirable • Postgraduate in Business, Customer Strategy, or Digital Innovation., • Experience in a B2B or B2C multi-channel environment., • Experience in leading customer experience transformations in complex, multi-channel organisation, • Project management or change management qualifications (LEAN, Agile, PRINCE2) Familiarity with AI, automation, and digital services technology.

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the worlds biggest brands und

A recruitment agency is seeking a highly organised Customer Sales Co-ordinator in Bury St Edmunds.

Ideal for a Senior Customer Insight Manager / Commercial Insight Lead looking for real ownership, senior visibility, and the chance to embed data‑driven and AI‑enabled insight into a fast‑moving beauty business. Reporting to the Head of Growth, this role owns customer insight, CRM analytics, l

A leading UK retailer is seeking a Customer Data Architect to drive data strategies and solutions that ensure trusted data across channels. The role requires expertise in Customer data architecture, and the ability to lead initiatives around identity resolution and master data management.

Senior Insight Analyst (Customer & Marketing). Proven experience in Customer/Marketing Analytics – understanding how data and insights fuel growth and profitability to shape commercial decisions. A customer‑obsessed mindset, with the ability to interpret trends through a customer lens and transl

A leading transport company in the UK is seeking a Customer Insight Analyst to analyze customer data and enhance passenger satisfaction. Key responsibilities include managing insight programmes, analyzing trends, and presenting findings to influence business decisions.

We are seeking a highly motivated and results-driven Customer Experience Consultant to support the Head of Customer in delivery of customer facing initiatives, working cross-functionally with internal teams to implement new processes, systems and policies designed to enhance customer experience and

A leading insurance company in London is seeking a Digital Insight Analyst to create analytics and data science solutions aimed at enhancing customer understanding and driving informed business decisions. The ideal candidate will work closely with stakeholders to deliver actionable insights, reliabl

This role focuses on transforming customer insights into actionable strategies that shape business decisions. A leader in financial data and insights seeks a skilled UX Researcher to join their innovative team in London. You will analyze customer data, collaborate across teams, and conduct market re

Strategic analysis, translating complex campaigns and customer data into clear, actionable insights. Articulate insights, make recommendations, and help develop strategy, providing interpretation and decision support rather than modelling. Build and maintain strong client relationships, acting as a

This role of Customer Experience and Insight Manager will have an important and influential voice in the delivery of the Global Customer Experience Strategy, but also in guiding the local markets to make more informed decisions based on the data-driven insight through the development and implementat

Proven experience in Customer/Marketing Analytics - understanding how data and insights fuel growth and profitability to shape commercial decisions. A customer‑obsessed mindset, with the ability to interpret trends through a customer lens and translate them into actionable strategies. As a Senior

A high-growth beauty brand in London is seeking a Senior Commercial and Customer Insight Manager to lead customer insight and analytics. This role involves translating data into actionable insights to support growth, managing CRM analytics, and championing AI adoption across departments.

A global organisation in Hampshire is seeking a Customer Insight and Quality Analyst. The role focuses on enhancing customer experience through data analysis and managing service systems. Responsibilities include reporting on customer feedback and overseeing warranty processes.

As Head of Retail & Customer Insights, you will be at the. Lead the end‑to‑end customer and retail insight strategy. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers.

Have a strong understanding of our NPS brand awareness and customer satisfactions scores to help inform customer performance using both leading and lagging KPIs. We are looking for an Analyst with a commercial and insight driven this role driving LTV will be your bread and butter from understanding

The ideal candidate will excel in customer insights and demonstrate commercial acumen.

A leading low-cost airline is seeking a Customer Insight Analyst in Luton. You will analyze customer satisfaction data, support KPI reporting, and communicate insights clearly to stakeholders. This full-time role focuses on delivering customer analytics to inform business decisions.

This role involves leveraging customer insights to drive business performance, requiring strong analytical skills and a commercial mindset. The ideal candidate will excel in data analysis and communication, translating insights into actionable recommendations for senior stakeholders. A major online

A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through data‑led insights, storytelling, and experimentation. Senior Customer Analyst – Loyalty, Retentio

Build relationships with key customers to create a Voice of Customer forum, working with the Customer UX team to drive improvements and demonstrate a reduction in customer churn through CX enhancements. Think Voice of the Customer (VoC), Cost of Poor Quality (CoPQ), Net Promoter Score (NPS), Custome

The position will be responsible for enhancing customer experience and operational efficiency by managing customer data and maintaining customer service systems. A brand-new position has become available for a permanent Customer Insight and Quality Analyst to join a global organisation in Hampshire.

Proven experience in a customer insight or analytical role, ideally within the. You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective and profitable customer experiences. Deliver actionable insights to marketing, CRM, and product tea

You will own the day-to-day management of KAD’s customer insight programmes, combining survey results, operational data, and customer feedback into actionable insights. Manage KAD-owned customer insight programmes including surveys, panels, and social listening tools. If you’re passionate about

This role involves owning customer insights, leading CRM analytics, and supporting commercial decisions through data-driven insights. A high-growth beauty brand in London is seeking a Senior Commercial and Customer Insight Manager.

You’ll join our Customer Strategy & Insights team, who enable the business to make better customer‑led decisions through data, insight and research. As a Customer Insight Analyst, you’ll deliver robust customer, CX and performance analytics that underpin insight across the business. Customer I

Ideal for a Senior Customer Insight Manager / Commercial Insight Lead looking for real ownership, senior visibility, and the chance to embed data-driven and AI-enabled insight into a fast-moving beauty business. Reporting to the Head of Growth, this role owns customer insight, CRM analytics, lifecyc